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Delta Choice Seats - Gone  
User currently offlineLN-MOW From United States of America, joined Jan 2000, 1909 posts, RR: 13
Posted (6 years 1 month 1 week 4 days 13 hours ago) and read 6376 times:

O'joy .. noticed this morning that the $-signs were gone and the 'old' preffered seats were freed up on my ORD to ATL flight on Saturday. A quick check and a peek at Flyertalk confirms that this seems to be systemwide.

No statement from DL yet, but I guess the people's voice prevailed.


- I am LN-MOW, and I approve this message.
25 replies: All unread, showing first 25:
 
User currently offlineAcey559 From United States of America, joined Jan 2007, 1545 posts, RR: 2
Reply 1, posted (6 years 1 month 1 week 4 days 13 hours ago) and read 6355 times:

Hmm, maybe enough people gave DL a piece of their mind and they decided to do away with it already. Good news nonetheless.

User currently offlineIkramerica From United States of America, joined May 2005, 21590 posts, RR: 59
Reply 2, posted (6 years 1 month 1 week 4 days 13 hours ago) and read 6355 times:

It was ridiculous. Part of the problem was the implementation. The CSRs at the Crown Room and on the Medallion line could not change a passenger's seat to one of those seats after they had checked in! It required checking a passenger OUT, then removing their seat assignment, then checking them back in, then assigning them a seat, and hoping the new seat wasn't gone by then, nor the previous seat the passenger had. Only after a supervisor signed off…

What made me laugh was when I talked to a Medallion desk CSR, he couldn't see how this was a broken implementation, that a Medallion member couldn't get a seat they were supposed to be able to get for free by calling the Medallion desk. Call me crazy, but I kind of thought that's what they were there for.



Of all the things to worry about... the Wookie has no pants.
User currently offlineSkymiler From United States of America, joined Aug 2007, 546 posts, RR: 1
Reply 3, posted (6 years 1 month 1 week 4 days 13 hours ago) and read 6355 times:

Just checked -- I have 8 flights in the next few days and, yes, the $$ are gone!

Let's wait for an announcement, though ... could this be a holiday reprieve?



I love to fly, and it shows!
User currently offlineDeltAirlines From United States of America, joined May 1999, 8914 posts, RR: 12
Reply 4, posted (6 years 1 month 1 week 4 days 13 hours ago) and read 6325 times:

Please be true.

My thoughts on CoachChoice changed yesterday quite a bit. Was protected on a later ATL-MSP flight since my inbound was delayed where I'd misconnect, so I was assigned a middle. CoachChoice was available, but couldn't check-in online or at kiosk (got errors at both). Had to use an agent.

Thus, this Platinum was relegated to 13E on a 737-800 last night, despite several Crown Room and gate agent attempts to change the seat.

God I hated that flight last night.


User currently offlineAcey559 From United States of America, joined Jan 2007, 1545 posts, RR: 2
Reply 5, posted (6 years 1 month 1 week 4 days 13 hours ago) and read 6313 times:



Quoting Skymiler (Reply 3):
Just checked -- I have 8 flights in the next few days and, yes, the $$ are gone!

Same here. I'm going down to IAH the first weekend in December and my $$ are also gone. Good news and a good decision on the part of DL.


User currently offlineEamusCatuli From United States of America, joined Aug 2008, 3 posts, RR: 0
Reply 6, posted (6 years 1 month 1 week 4 days 13 hours ago) and read 6242 times:

Thank God. This was one of the worst foul-ups/bad decisions, impacting medallions, in a long line of them that Delta has implemented recently. The idea is bad, and as is the case with anything involving a computer and Delta, the implementation worse.

User currently offlineSkymiler From United States of America, joined Aug 2007, 546 posts, RR: 1
Reply 7, posted (6 years 1 month 1 week 4 days 13 hours ago) and read 6223 times:

Just got an E-mail from Delta, as follows, and I quote.

"Since we launched our Coach Choice Seats program that impacted Medallion® access to Preferred Seats, we've received substantial feedback from Medallion members like you, and your dissatisfaction was crystal clear.

Retaining your long-term loyalty is of paramount importance to us, and we're not afraid to change course when we need to. Therefore, effective November 18th, we will revert back to the original Preferred Seat program offering Medallions unrestricted access to Preferred Seats.

Simply put: Medallion members will be able to book any of the seats you used to enjoy at the time of booking and without a charge.

Thanks for your input and for enabling us to continue to earn your loyalty."

Medallions get the reprieve ....

QED.



I love to fly, and it shows!
User currently offlineC767P From United States of America, joined Oct 2008, 893 posts, RR: 2
Reply 8, posted (6 years 1 month 1 week 4 days 12 hours ago) and read 6111 times:

I could see choice seats on all legs for an upcoming flight in January. Now only one leg shows choice seats. Why, if for non Medallion members choice seats still exist, why would they be eliminated on some flights?

User currently offlineBrilondon From Canada, joined Aug 2005, 4416 posts, RR: 2
Reply 9, posted (6 years 1 month 1 week 4 days 12 hours ago) and read 6095 times:



Quoting DeltAirlines (Reply 4):
God I hated that flight last night.

Boy that does suck, I have been in your position and by chance the person by the window did show but wanted to sit with her friend a couple of rows further up. Thank goodness for the change in heart. I hope that they don't revert to the NW system of choosing seats.



Rush for ever; Yankees all the way!!
User currently offlineDL767captain From United States of America, joined Mar 2007, 2539 posts, RR: 0
Reply 10, posted (6 years 1 month 1 week 4 days 11 hours ago) and read 5953 times:

on my SAN-ATL-SAN flight in january the $$ are gone but so are those seats! So i guess they are no longer for charge but i cant even see them so oh well!

User currently offlinePanAm330 From United States of America, joined Mar 2004, 2693 posts, RR: 9
Reply 11, posted (6 years 1 month 1 week 4 days 11 hours ago) and read 5937 times:

It's a good start. Maybe enough people will freak out about the first bag fee too, though I have my doubts because I don't believe it affects Medallions (ie. the only people the airline will listen to). I know that for me, the few times I've checked a bag in recent months have lead me to choose DL. Now it's all about price, since all airlines (sans WN/B6) fee you to death.

User currently offlineJetstar From United States of America, joined May 2003, 1665 posts, RR: 10
Reply 12, posted (6 years 1 month 1 week 4 days 11 hours ago) and read 5925 times:
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I’ve got a 6 leg trip on Delta in 2 weeks and now I know why when I checked today, I was able to change some of my seats to the emergency exit rows. Before they were assigned to choice seating but now they are back to preferred seating.

I was one of those complainers who told Delta in no uncertain words what I thought of their removing these seats from their Medallion members pre-booking them and selling them.

At least Delta listens to their loyal customers, to bad American Airlines doesn’t.


User currently offlineLRARjets From United States of America, joined Oct 2008, 29 posts, RR: 0
Reply 13, posted (6 years 1 month 1 week 4 days 11 hours ago) and read 5887 times:

I had a flight booked in January on a couple of 757's. They moved me from a window seat I had already selected (on both flights) to a window seat a row back. The seats I used to be in had new $ logos, but otherwise were still available; the row I had been moved to did not have an $ logos. Of course the window seat they moved me to was one of the rows in economy on a 757 where there are no actual windows. Bummer.

I both called and emailed to complain that they had moved me to another seat so they could sell my original seat for an extra $10. (The agent was also surprised that there were window seats without windows and didn't believe that I had any way to know that...) Anyway, the only answer I got was the expected answer that they don't guarantee seat assignments.

Maybe someone listened afterall.


User currently offlineIkramerica From United States of America, joined May 2005, 21590 posts, RR: 59
Reply 14, posted (6 years 1 month 1 week 4 days 11 hours ago) and read 5812 times:



Quoting DeltAirlines (Reply 4):
Was protected on a later ATL-MSP flight since my inbound was delayed where I'd misconnect, so I was assigned a middle. CoachChoice was available, but couldn't check-in online or at kiosk (got errors at both). Had to use an agent.

Thus, this Platinum was relegated to 13E on a 737-800 last night, despite several Crown Room and gate agent attempts to change the seat.

This was the bug.

If you were misconnected, forced rebooked, etc., you were assigned a seat and it could NOT be changed by anyone who wasn't a high level supervisor. The seats were clearly available, but they could not be assigned to you, even if you were a million miler.

This pissed off many people. And it was really just a bug in the system that was brought about by the whole "must be assigned at check-in" flag in the programming.

Now Medallions are supposed to be able to choose any seat whenever they feel like it, checked in or not. This should clear up this problem.

But it seems that Coach Choice is still there, it's just now actually implemented correctly in that Medallions are 100% exempt, despite the CSR's claim that it was already implemented correctly before when it was forcing Medallions into middle seats simply because Delta canceled their original flight...  Wink



Of all the things to worry about... the Wookie has no pants.
User currently offlineCubsrule From United States of America, joined May 2004, 23308 posts, RR: 20
Reply 15, posted (6 years 1 month 1 week 4 days 11 hours ago) and read 5768 times:



Quoting Ikramerica (Reply 14):
This was the bug.

If you were misconnected, forced rebooked, etc., you were assigned a seat and it could NOT be changed by anyone who wasn't a high level supervisor. The seats were clearly available, but they could not be assigned to you, even if you were a million miler.

I don't understand. At the time DL rolled this out, we were told that they were using the NW system- which is actually just fine for Elites. Clearly, they did not just do what NW does.

Had they done what they said they were going to do, they would have avoided most or all of the negative feedback that they got and maybe could have kept the program and the revenue.



I can't decide whether I miss the tulip or the bowling shoe more
User currently offlineIkramerica From United States of America, joined May 2005, 21590 posts, RR: 59
Reply 16, posted (6 years 1 month 1 week 4 days 11 hours ago) and read 5746 times:



Quoting Cubsrule (Reply 15):

I don't understand. At the time DL rolled this out, we were told that they were using the NW system- which is actually just fine for Elites. Clearly, they did not just do what NW does.

Yes, DL has promised quite a lot of things re: NW and the merger and has not delivered. But it takes time to get things right.

We must remember that just because they want to implement some of the better NW systems doesn't mean that during the transition they will work right, because each one must be written from the ground up, as the two systems are still separate. So whoever was contracted with actually implementing this "identical" system screwed the pooch as it were…



Of all the things to worry about... the Wookie has no pants.
User currently offlineSkymiler From United States of America, joined Aug 2007, 546 posts, RR: 1
Reply 17, posted (6 years 1 month 1 week 4 days 10 hours ago) and read 5702 times:



Quoting Ikramerica (Reply 14):
And it was really just a bug in the system that was brought about by the whole "must be assigned at check-in" flag in the programming.

As someone who has been in the computer business 30+ years and worked with the airline industry, I tend to agree.
I is all too common that the business requirements do not get correctly translated into the programming, and I think that this was the case, to a certain extent.
Now the business side really needed a bit more thought BEFORE the programmers were set loose, and it appears that now the seat assigment process will be implemented the way that it should have been, as defined by the business/marketing folks.
At least DL saw the issue, listened and stepped up to the plate. Their reaction and honest confession in the E-Mail is much better than many other companies.



I love to fly, and it shows!
User currently offlineCubsrule From United States of America, joined May 2004, 23308 posts, RR: 20
Reply 18, posted (6 years 1 month 1 week 4 days 10 hours ago) and read 5630 times:



Quoting Ikramerica (Reply 16):
We must remember that just because they want to implement some of the better NW systems doesn't mean that during the transition they will work right, because each one must be written from the ground up, as the two systems are still separate. So whoever was contracted with actually implementing this "identical" system screwed the pooch as it were…

...likely leaving DL unable to ever implement such a program. A shame, really, as NW seems to have found the right balance between keeping Elites happy and making some money off of the program.



I can't decide whether I miss the tulip or the bowling shoe more
User currently offlineBurnsie28 From United States of America, joined Aug 2004, 7567 posts, RR: 8
Reply 19, posted (6 years 1 month 1 week 4 days 8 hours ago) and read 5415 times:



Quoting Skymiler (Reply 7):
Simply put: Medallion members will be able to book any of the seats you used to enjoy at the time of booking and without a charge.



Quoting Brilondon (Reply 9):
I hope that they don't revert to the NW system of choosing seats.

NW didn't charge elites for the seats.



"Some People Just Know How To Fly"- Best slogan ever, RIP NW 1926-2009
User currently offlineWorldTraveler From , joined Dec 1969, posts, RR:
Reply 20, posted (6 years 1 month 1 week 3 days 16 hours ago) and read 3264 times:



Quoting Cubsrule (Reply 15):
I don't understand. At the time DL rolled this out, we were told that they were using the NW system- which is actually just fine for Elites. Clearly, they did not just do what NW does.

DL and NW do not use the same mainframe right now. DL may have intended to copy what NW was doing but their computer systems are not the same. You can't just drop a new program onto an existing seat selection system without their being significant differences between the two systems.

Apparently, DL tried to put controls on the assignment of $ seats by agents... and that type of control is costly to overcome.

The whole intent of the program was born in the days of very high fuel prices. Now that they have come down, the reason for doing it just isn't there like it once was. Also because preferred seats are not universally charged for like the 1st bag is by all network carriers, DL risked being uncompetitive.


User currently offlineIkramerica From United States of America, joined May 2005, 21590 posts, RR: 59
Reply 21, posted (6 years 1 month 1 week 3 days 14 hours ago) and read 2925 times:



Quoting Burnsie28 (Reply 19):
NW didn't charge elites for the seats.

Neither did DL. The problem was that they become unavailable at any price, as it were, once a checked-in elite was rebooked for any reason. It was a bug, and likely could not be fixed easily, so they had to scrap it, because they were pissing off their best customers.

As an example I was upgraded into F as an elite for a non-stop transcon a few weeks ago, but the flight was ultimately canceled due to a mechanical problem. So I was rebooked for the next morning, but put in two middle seats in the process which took 3 people to change, after some trickeration. The system wanted to keep me in the middle seat, while various non-elite, non-rebooked people could check in after me and get the exit row seat that was available. So it was adding insult to injury: I was arriving nearly 24 hours later than scheduled, no longer on a non-stop, and downgraded from an F seat on the original flight into two middle seats in Y. Luckily the CSR got annoyed enough with me not taking this lying down to ask his supervisor to override the system and get me into an aisle.

It's not hard to understand why people would be pissed off about this system, especially when they call up for help and are told the seat can only be changed by the gate agent before the flight.

The end result of my adventure was that the morning was also oversold, so since I missed all my meetings, I took a voucher, flew home later, and ended up upgraded on both legs, so the middle seats I was booked in (happened on the later flights, too) never came into play.



Of all the things to worry about... the Wookie has no pants.
User currently offlineFlyDeltaJets From United States of America, joined Feb 2006, 1938 posts, RR: 2
Reply 22, posted (6 years 1 month 1 week 3 days 12 hours ago) and read 2531 times:
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Coach coice only gone for Delta but NW will keep it for now. That means it can go either way in the near future.


The only valid opinions are those based in facts
User currently offlineNwaesc From United States of America, joined Aug 2007, 3408 posts, RR: 9
Reply 23, posted (6 years 1 month 1 week 3 days 12 hours ago) and read 2503 times:



Quoting PanAm330 (Reply 11):
It's a good start. Maybe enough people will freak out about the first bag fee too, though I have my doubts because I don't believe it affects Medallions (ie. the only people the airline will listen to)

I hope they drop it too.

As for it affecting Medallions, it might once both carriers become fully integrated. I can't speak for every city in the NW system, but in my station, we are checking a ton of carry on bags at the gate, and in the cabin since this was implemented.



"Nothing ever happens here, " I said. "I just wait."
User currently offlineCubsrule From United States of America, joined May 2004, 23308 posts, RR: 20
Reply 24, posted (6 years 1 month 1 week 2 days 23 hours ago) and read 2262 times:



Quoting WorldTraveler (Reply 20):
The whole intent of the program was born in the days of very high fuel prices. Now that they have come down, the reason for doing it just isn't there like it once was.

Oil was ~$60 when NW announced their program (which, again, DL was supposedly copying).

Quoting WorldTraveler (Reply 20):
Also because preferred seats are not universally charged for like the 1st bag is by all network carriers, DL risked being uncompetitive.

Every carrier does it... it's just a question of how explicit they are.



I can't decide whether I miss the tulip or the bowling shoe more
User currently offlineKaiGywer From United States of America, joined Oct 2003, 12289 posts, RR: 35
Reply 25, posted (6 years 1 month 1 week 2 days 5 hours ago) and read 1970 times:
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Quoting Nwaesc (Reply 23):
I can't speak for every city in the NW system, but in my station, we are checking a ton of carry on bags at the gate, and in the cabin since this was implemented.

I hate the $15 charge. Like you, we also gate check a LOT more now than ever before. People don't bring less stuff, they just bring it as a carry on rather than checking it.



“Once you have tasted flight, you will forever walk the earth with your eyes turned skyward, for there you have been, an
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