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Ryanair Staff Pay For Mistakes Themselves  
User currently offlineBritannia191A From United Kingdom, joined Nov 2004, 261 posts, RR: 0
Posted (5 years 5 months 23 hours ago) and read 11614 times:

I flew back on Ryanair from FUE to MAN a few weeks ago.

Feedback on the Check-in.

Got to the check in , 2hrs 20mins before departure. There were two queues. When the 2hr to go came up, one check in person arrived, meaning only one queue went down. The other check in lady didnt appear for at least an hour later.

When we went out of Manchester to FUE, Thomas Cook allowed our bags to go through at the weight they were i.e 15kgs per person but this weight was spread over 4 people. So if one bag was 20Kgs and 1 bag was 10Kgs it passed the test with with 30kgs available.

With Ryanair, if it wasnt 15kgs per suitcase then items had to be removed or charged per Kg. Therefore people were opening their suitcases at the checkin desk or alongside it trying to distribute weight across bags or putting items into carrier bags for the cabin. a) what difference does it make if 2 people travelling , one bag is 10Kgs and 1 bag is 20Kgs, Why move 5kgs from one bag to another if travelling together. b) if you put the extra weight in carrier bags, this goes in the cabin and will create more mess in the Overheads,

Lastly we decided to pay for some Kgs. We had to then go to an office with a slip before we could claim the last boarding card in our party of 4. Having waited for 20mins, the girl asked if we would pay by cash or card. We said card. She made a mistake with the system inputting cash and could not change it when we came to pay. She made several phone calls which ended up with her being told, your mistake you pay. She told us she had to pay the amount instead if we didnt have cash which we didnt. We offered to send her the money but she declined.

Why would Ryanair have such a system that they then force the staff(contracted through the handling agent) to pay the customer baggage excess fee.

Lastly by time we got through security (which was quick) the plane was being boarded as it took so long at check-in. Also we only just made it back to check-in to claim our boarding card.

We booked this through an agent so we didnt choose Ryanair.


On the flight, they had sold out of most items.


My experience of Ryanair (3rd trip with them now) has been awful

43 replies: All unread, showing first 25:
 
User currently offlineBCAL From United Kingdom, joined Jun 2004, 3384 posts, RR: 17
Reply 1, posted (5 years 5 months 22 hours ago) and read 11508 times:



Quoting Britannia191A (Thread starter):
There were two queues. When the 2hr to go came up, one check in person arrived, meaning only one queue went down. The other check in lady didnt appear for at least an hour later.

I know that FR is ultimately responsible for their agents, but is this particular problem not of the ground handling agents in FUE?

Quoting Britannia191A (Thread starter):
a) what difference does it make if 2 people travelling , one bag is 10Kgs and 1 bag is 20Kgs, Why move 5kgs from one bag to another if travelling together. b) if you put the extra weight in carrier bags, this goes in the cabin and will create more mess in the Overheads

Having bags that do not exceed 15kgs in weight makes the handling of baggage easier and therefore quicker, so that FR can stick to their 30-minute turn rounds. Unlike TCX, FR derives most of its revenue from ancillary fees (e.g. excess baggage) rather than the air fares so the rule 1 x 15kg bag per person has to be more strictly enforced.

Quoting Britannia191A (Thread starter):
Why would Ryanair have such a system that they then force the staff(contracted through the handling agent) to pay the customer baggage excess fee.

Many firms, not just FR or airlines, make staff put in cash shortages if their till/desk does not balance. This protects revenue and perhaps makes staff more careful. Besides which, how do you know this was FR's rule and not that of their handling agents?

Quoting Britannia191A (Thread starter):
On the flight, they had sold out of most items.

Happens on many flights, not just FR. The worst I have experienced was on VS where they stopped the bar service 2.5 hours into an eleven hour flight (to preserve stock for the return flight).

Quoting Britannia191A (Thread starter):
My experience of Ryanair (3rd trip with them now) has been awful

So you judge an airline simply by their check-in service and availability of on-board snacks and drinks? How about the fare? On-time performance? Reliability? Safety? Choice of airports/routes/ best times?



MOL on SRB's latest attack at BA: "It's like a little Chihuahua barking at a dying Labrador. Nobody cares."
User currently offlineDangould2000 From UK - Scotland, joined Dec 2005, 172 posts, RR: 0
Reply 2, posted (5 years 5 months 22 hours ago) and read 11462 times:

hi, i somehow find this story hard to believe,

partly because you said you booked through a travel agent, yet we (FR) never have our flights booked through travel agents (a cost cutting measure). You can book flights through Ryanair.com or the decreasing number of illegal screen scraper websites.

and also because FR have NEVER operated FUE-MAN (not even when we did charters).




i'm guessing this is just another one of those stories to start yet another FR bashing thread.

 Yeah sure  cry 



Next Flights:- wherever the airline sends me
User currently offlineSketty222 From United Kingdom, joined Mar 2006, 1775 posts, RR: 3
Reply 3, posted (5 years 5 months 22 hours ago) and read 11399 times:



Quoting Dangould2000 (Reply 2):
partly because you said you booked through a travel agent, yet we (FR) never have our flights booked through travel agents (a cost cutting measure).

You can book FR flights through an agent. The agent just books the flights on the FR website on your behalf. I know this because my parents flew on holiday recently, booked through an agent and the agent told them they would be flying with FR and they had booked it on their website.



There's flying and then there's flying
User currently offlineDangould2000 From UK - Scotland, joined Dec 2005, 172 posts, RR: 0
Reply 4, posted (5 years 5 months 22 hours ago) and read 11387 times:



Quoting Sketty222 (Reply 3):
You can book FR flights through an agent. The agent just books the flights on the FR website on your behalf. I know this because my parents flew on holiday recently, booked through an agent and the agent told them they would be flying with FR and they had booked it on their website.

That is illegal, also, if FR ever found out who this agent was, they'd have a law suit on their hands.



Next Flights:- wherever the airline sends me
User currently offlineBrianDromey From Ireland, joined Dec 2006, 3901 posts, RR: 9
Reply 5, posted (5 years 5 months 22 hours ago) and read 11366 times:



Quoting Britannia191A (Thread starter):
With Ryanair, if it wasnt 15kgs per suitcase then items had to be removed or charged per Kg.

It is clerly stated in the FR website and in the T&C's and Conditions of Carriage that no pooling of weight is allowed. It's there in black and white. It might be a stupid rule, and I agree with you, but as long it's Ryanair's name on the aircraft it is their decision to make. If pasengers re unable to stick to the terms under which they bought the ticket that is hardly FR's fault.

Quoting Britannia191A (Thread starter):
Why would Ryanair have such a system that they then force the staff(contracted through the handling agent) to pay the customer baggage excess fee.

So you willingly let the agent pay your excess. You could not have gone to an ATM to withdraw cash? Regardless of the airline/company or whatever workeed for it is standard practice for cash handling employees to make their till balance at the end of the day. Some companies (like the public service) give such staff a small, taxable, allowance for this, it is standard practice to make the employee balance the till.

Quoting Dangould2000 (Reply 2):
partly because you said you booked through a travel agent, yet we (FR) never have our flights booked through travel agents (a cost cutting measure). You can book flights through Ryanair.com or the decreasing number of illegal screen scraper websites.

Could have been booked online by an agent and sold as part of a package.

Brian.



Next flights: MAN-ORK-LHR(EI)-MAN(BD); MAN-LHR(BD)-ORK (EI); DUB-ZRH-LAX (LX) LAX-YYZ (AC) YYZ-YHZ-LHR(AC)-DUB(BD)
User currently offlineRussianJet From Kyrgyzstan, joined Jul 2007, 7636 posts, RR: 21
Reply 6, posted (5 years 5 months 22 hours ago) and read 11346 times:
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Quoting Dangould2000 (Reply 4):
That is illegal, also, if FR ever found out who this agent was, they'd have a law suit on their hands.

No it's not. If they book the flights at the right price on your behalf and charge you only the correct price then there is no problem. The problem comes when people sell FR flights at a mark-up, and using the screen-scraping technology you mention.



✈ Every strike of the hammer is a blow against the enemy. ✈
User currently offlineDangould2000 From UK - Scotland, joined Dec 2005, 172 posts, RR: 0
Reply 7, posted (5 years 5 months 22 hours ago) and read 11287 times:



Quoting RussianJet (Reply 6):
No it's not. If they book the flights at the right price on your behalf and charge you only the correct price then there is no problem.

have you ever known a travel agent to book flights for someone without receiving commission especially when there are flights available where they would get commission?


and what about the Huge discrepancy with Britannia191A's story? He claims to have flown with ryanair on a flight that ryanair has never operated.  Confused



Next Flights:- wherever the airline sends me
User currently offlineBritannia191A From United Kingdom, joined Nov 2004, 261 posts, RR: 0
Reply 8, posted (5 years 5 months 21 hours ago) and read 11234 times:



Quoting Dangould2000 (Reply 2):
hi, i somehow find this story hard to believe,

partly because you said you booked through a travel agent, yet we (FR) never have our flights booked through travel agents (a cost cutting measure). You can book flights through Ryanair.com or the decreasing number of illegal screen scraper websites.

and also because FR have NEVER operated FUE-MAN (not even when we did charters).




i'm guessing this is just another one of those stories to start yet another FR bashing thread.

I did make a mistake in the flight. Its because we flew out of Manchester. We flew FUE back to LPL. The holiday company was www.sunmaster.co.uk who booked the flight with Ryanair for our return. I did notice that on my bank statement that the ryanair part did come out seperately out of my bank. So I assume they did all the work for me behind the scenes booking the TCX leg from Man-Fue, Accomodation, Transport and FUE-LPL,

The only cost which did show seperately was the Ryanair flight.

You may find it hard to believe but the story is true. I am not certainly a Ryanair basher by any means I would tell the story of any airline.

I think the key thing here is the end to end experience of the customer for this flight. From check-in to arrival. Yes Ryanair does not own all of the elements of the E2E experience but they certainly have contracts with these people and therefore should ensure that the experience is as stressful as possible. i have flown mainly airlines and many trips and have had good and bad experiences all round.

Take for example the failure on the check in to run two queues at the same time. This should be fed back to Ryanair to work with the Ground Agent company to work out why it happend and how it can be prevented in future.

I know Rynair isnt particulary hot on its customer service but what a great airline it could really be if it did!


User currently offlineRussianJet From Kyrgyzstan, joined Jul 2007, 7636 posts, RR: 21
Reply 9, posted (5 years 5 months 21 hours ago) and read 11191 times:
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Quoting Dangould2000 (Reply 7):
have you ever known a travel agent to book flights for someone without receiving commission especially when there are flights available where they would get commission?

Yes, when it's the only way of getting the customer where they need to and when. and they still make on the rest of the holiday. Believe it or not, there are not always other suitable options.



✈ Every strike of the hammer is a blow against the enemy. ✈
User currently offlineBillReid From Netherlands, joined Jun 2006, 968 posts, RR: 0
Reply 10, posted (5 years 5 months 21 hours ago) and read 11192 times:



Quoting Dangould2000 (Reply 4):
That is illegal, also, if FR ever found out who this agent was, they'd have a law suit on their hands.

WHy is this illegal?
If the agent is selling a holiday package and FR is the best flight option why shouldn't they provide the extra customer service on behalf of the customer?



Some people don't get it. Business is about making MONEY!
User currently offlineBramble From , joined Dec 1969, posts, RR:
Reply 11, posted (5 years 5 months 21 hours ago) and read 11158 times:



Quoting Dangould2000 (Reply 4):
That is illegal, also, if FR ever found out who this agent was, they'd have a law suit on their hands

Not illegal to hire someone/some company to book flights on FR.com on your behalf.....don't believe eveything Mick says.......

Quoting Britannia191A (Reply 8):
I know Rynair isnt particulary hot on its customer service but what a great airline it could really be if it did!

Yes it could.


User currently offlineDaufuskieGuy From United States of America, joined Sep 2008, 44 posts, RR: 0
Reply 12, posted (5 years 5 months 21 hours ago) and read 11156 times:



Quoting BCAL (Reply 1):
Many firms, not just FR or airlines, make staff put in cash shortages if their till/desk does not balance.

so if their balance is over, do they get to keep the extra $$$? I should think not, which means the rule, if it actually exists, is terribly one sided and company serving (and I'm a Republican who is not a fan of unions btw).


User currently offlineOA260 From Ireland, joined Nov 2006, 26517 posts, RR: 58
Reply 13, posted (5 years 5 months 21 hours ago) and read 11143 times:



Quoting Dangould2000 (Reply 4):
That is illegal, also, if FR ever found out who this agent was, they'd have a law suit on their hands.

I think you should get your facts right before you accuse people of doing things illegally!! You might have a law suit filed at you for false accusations .

There are many tour operators and agents in the UK and Ireland that book FR as part of a package. Even the cruise companies do it. They go online to FR.com and book , some charge a ''service fee'' which has been deemed legal by the UK and Irish courts. If it was illegal then why has FR suddenly gone very quiet since they took their test case ?

FR have tried to block them from doing this by identifying credit cards and email addresses but this has not worked as Tour Operators and other companies use 5 different cards and different email addresses.

I hope that clarifies the matter.



AEGEAN-OLYMPIC AIR - ΟΛΥΜΠΙΑΚΗ " μέλος στη Star Alliance
User currently offlineLanAlemania From Germany, joined Oct 2003, 191 posts, RR: 0
Reply 14, posted (5 years 5 months 17 hours ago) and read 10024 times:



Quoting Britannia191A (Thread starter):
She made a mistake with the system inputting cash and could not change it when we came to pay.

Apart from whether the agent or the handling company would have to pay for this imbalance, the sentence mentioned above sounds a bit weird to me:

I work with the same reservation system Ryanair uses. Given the agent had access to it, even if you already entered a cash payment by mistake and ended the record so the payment can't be removed without having a negative balance, you can cancel a cash payment and the adjacent receipt number entered without any problems, and substitute it with a credit card number or any other form of payment so the booking gets balanced again. Especially when you entered it on your own that shouldn't be problem - the cash receipt just gets voided and remains as that in the PNR history.


User currently offlineLHRSpotter From United Kingdom, joined Nov 2006, 182 posts, RR: 0
Reply 15, posted (5 years 5 months 17 hours ago) and read 10025 times:

If an agent books a Ryanair flight on behalf of their customer how does the customer acknowledge and accept Ryanair's terms and conditions, which are sometimes slightly different and more complicated than other carriers (check-in charges, luggage charges, alowances etc).

And also, why are FR unhappy about agents offering and booking FR flights for their customers?


User currently offlineAccess-Air From United States of America, joined Sep 2000, 1939 posts, RR: 14
Reply 16, posted (5 years 5 months 15 hours ago) and read 8885 times:

All these baggage fees and the stupid piddly restrictions do nothing but confuse everyone....Fro cripes sakes juts add this stuff into the air fares and get it over with..All I can say is all this crap is nothing bate and switch in the worst way possible....

Obviously the el-cheapo fares are worth all this constant hassle....Yeah right...

Access-Air



Remember, Wherever you go, there you are!!!!
User currently offlineGpbcroppers63 From Ireland, joined Jan 2008, 518 posts, RR: 0
Reply 17, posted (5 years 5 months 15 hours ago) and read 8691 times:



Quoting Access-Air (Reply 16):
Obviously the el-cheapo fares are worth all this constant hassle....Yeah right...

Actually, they are! I'm flying from Shannon to Bristol and back next weekend and it has cost me €10.02 all in. That's including tax, credit card charges, the lot. I don't need a checked bag so I don't pay for it. I can check in online so don't need to see an agent so I don't pay for it. At the end of the day, FR do not claim to be SQ and I don't expect that. I expect efficient transport from A to B for less than money than it'll cost me to drive to the airport. In that respect, it does exactly what it says on the tin and I for one am grateful to FR for enabling me to fly around Europe for sod all Big grin



According to one of my colleagues, my problem is that I'm addicted to travel!
User currently offlineCPDC10-30 From United Kingdom, joined Feb 2000, 4773 posts, RR: 24
Reply 18, posted (5 years 5 months 15 hours ago) and read 8605 times:



Quoting Access-Air (Reply 16):
All these baggage fees and the stupid piddly restrictions do nothing but confuse everyone....Fro cripes sakes juts add this stuff into the air fares and get it over with..All I can say is all this crap is nothing bate and switch in the worst way possible....

Obviously the el-cheapo fares are worth all this constant hassle....Yeah right...

Access-Air

I think you're missing the point here. Everyone and his dog knows that Ryanair offers bare-bones service, and charges through the nose for extras. If you want better service, try BA. But then again their route network in Europe is not nearly as extensive!

The customer does have a choice. Stuff more into your carry-on. Check in online. Bring your own food. Get a basic bank account with a Visa Electron. All the fees can be eliminated with a few minutes of effort! But if people are too lazy for this I can't see why they complain.

FR offers they offer dirt cheap flights, on clean modern aircraft to destinations that people want to fly to, usually with good frequencies. I've taken at least half a dozen trips in the past two years since moving to the UK with FR that I would not have been able to take with any other airline (due to the price - always sub £10). I would have just stayed at home instead.

My sister and I are going to Rome in Jan for £0.04 for both of us return, all inclusive. No extra fees. But even if it was £40 it would stil be a great deal.


User currently offlineAAMDanny From United Kingdom, joined Apr 2008, 338 posts, RR: 0
Reply 19, posted (5 years 5 months 15 hours ago) and read 8534 times:

When I was a Overseas Holiday Representative for TUI Travel (Thomson and First Choice) Whenever I made a mistake handling cash in resort, (Excursion Fares, Extra Leg-Room Sales for FCA/TOM flights, Transfer Sales etc etc...) We would have to pay out of our own money....

It's common with some travel oporators. If the agent was given full training on how to use the equipment....

However with these Card handling/PDQ/Chip & Pin type machine's, usually transactions are reversable?


User currently onlineDLD9S From United States of America, joined Jun 2006, 258 posts, RR: 0
Reply 20, posted (5 years 5 months 14 hours ago) and read 8242 times:



Quoting Dangould2000 (Reply 2):
yet we (FR) never have our flights booked through travel agents

Never say never...

Before the internets were all over the place we actually had to purchase all our goods and services in person, by phone and even though snail mail. I know for a fact that Ryanair used to sell tickets through travel agents via a GDS - I still have an old school carbon copy ticket receipt from an FR flight that I purchased from an agent in London back in the year 2000.



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User currently offlineACDC8 From Canada, joined Mar 2005, 7637 posts, RR: 37
Reply 21, posted (5 years 5 months 14 hours ago) and read 8187 times:



Quoting CPDC10-30 (Reply 19):
But if people are too lazy for this I can't see why they complain.

It's simple, they want FR's prices but the want legacy carrier service and perks. Human nature sadly.



A Grumpy German Is A Sauerkraut
User currently offlineRoseFlyer From United States of America, joined Feb 2004, 9381 posts, RR: 52
Reply 22, posted (5 years 5 months 14 hours ago) and read 8130 times:



Quoting BrianDromey (Reply 5):
Regardless of the airline/company or whatever workeed for it is standard practice for cash handling employees to make their till balance at the end of the day. Some companies (like the public service) give such staff a small, taxable, allowance for this, it is standard practice to make the employee balance the till.

That's not standard practice everywhere. Thankfully I live in the United States where many states outlaw practices like that. An employer cannot just demand employees who might be using a cash register to balance it at the end of the shift on their own dime. They can accuse employees of stealing, but an employer cannot simply take that money out of a paycheck.



If you have never designed an airplane part before, let the real designers do the work!
User currently offlineAirNZ From , joined Dec 1969, posts, RR:
Reply 23, posted (5 years 5 months 13 hours ago) and read 7915 times:



Quoting Dangould2000 (Reply 4):
That is illegal, also, if FR ever found out who this agent was, they'd have a law suit on their hands.

Completely wrong and totally inaccurate! Please tell me how it's illegal, and under what legislation?

Quoting Dangould2000 (Reply 7):
have you ever known a travel agent to book flights for someone without receiving commission especially when there are flights available where they would get commission?

Once again, you're completely wrong and inaccurate.....it happens every day of the week!


User currently offlineRedChili From Norway, joined Jul 2005, 2179 posts, RR: 4
Reply 24, posted (5 years 5 months 13 hours ago) and read 7779 times:



Quoting Dangould2000 (Reply 4):
That is illegal, also, if FR ever found out who this agent was, they'd have a law suit on their hands.

This is exactly why I'm disgusted by Ryanair. They think they can make their own laws and force everybody to follow them, while Ryanair themselves refuse to follow other real laws like the laws about compensation for delays or cancellations. It is certainly not illegal for any travel agent to sell a ticket to any person on any airline.



Top 10 airplanes: B737, T154, B747, IL96, T134, IL62, A320, MD80, B757, DC10
25 SFO2SVO : Not to hijack the thread, but OP mentions lining up for registration 2+ hrs before departure. I booked this for January: Flight FR9856 Depart ORK at 1
26 HZ747300 : At McDonald's if your till does not balance by more than $3 up or down, you were warned. If it happened again, you were fired. I suppose they did not
27 Boeingluvr : Ryanair isnt flown for the good experience. They are flown for the cheap seats... Thats it thats all.
28 StarGuy : BCAL, So which is worse, You board return flight and find that there are NO drinks/items available because the crew did not close the bars on the out
29 BCAL : If they had to stop the bar service when the flight had barely completed a quarter of its journey "to conserve stock for the return leg", then clearl
30 CasualObserver : DUH! Why force this upon yourself? No such thing as a free lunch - expect to pay through the nose for everything with them. Of course it's a value ju
31 Gpbcroppers63 : I think you quoted the wrong person there. It was me who said that . Anyway, I've made loads of trips with FR since I moved to the West coast of Irel
32 MD11Engineer : This is normal practise here in Germany. A supermarket cashier is responsible for her till. If there is money missing in the evening, she has to make
33 Babybus : Sorry mate, I think you have too many factual errors in your account to believe. Since when? She would have told you who she booked it with even if i
34 BCAL : You have again quoted the wrong person, as I have no problems whatsoever with FR. If you are going to use the "quote selected text" function, at leas
35 RedChili : Did you bother to read the whole thread before replying?
36 AirNZ : I don't quite understand your query.......of course it's perfectly 'doable', with or without checked luggage. Again yes, US pasport holders check-in
37 Legacytravel : Could please explain to me why this is illegal. I know I am in the States and am not familiar with EU laws. I would think if an agent books a flight
38 Sketty222 : The agent did make my parents aware that they would be booking it on FR's website. They also took their passport info and filled that in for them (as
39 StarGuy : Well that doesn't suprise me at all. LGW in general and especially the LGW-LAS route have alot of adults on their holidays that drink as though they
40 Nema : Thats a totally wrong statement. I currently have a Ryanair booking through a travel agent (ABTA / IATA Member) . Once i got the travel details of Ho
41 Rdwootty : Lets make it clear. It is NOT illegal for an agent to book a Ryanair flight. What ryanair want to do is to stop the "" screen-scrappers " who look all
42 SFO2SVO : Thank you for the response, AirNZ. First, I am not bashing FR and I did not book it at gunpoint Actually excited to try a new carrier. Original poster
43 Legacytravel : Thanks for the clarification. I do this as well for my clients here in the states. Some are professionals whom just dont have the time to book their
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