STT757 From United States of America, joined Mar 2000, 17015 posts, RR: 50 Posted (6 years 4 months 1 week 5 hours ago) and read 2610 times:
Keep up the Good Work
Quote: Continental Airlines Inc. topped the rest of the country’s “big six” airline carriers in most measures of customer satisfaction, according to a new study from Zagat Survey.
Among other carriers, Virgin America and Southwest Airlines Co. (NYSE:LUV) won accolades in the survey of 9,950 frequent fliers and travel professionals.
Zagat Survey said Continental (NYSE: CAL) was the best of the large carriers in terms of customer satisfaction on premium-class flights. The airline also was named the best value among all carriers for international flights.
CARST From Germany, joined Jul 2006, 857 posts, RR: 2
Reply 1, posted (6 years 4 months 1 week 5 hours ago) and read 2597 times:
I never flew on a WN plane, but my first flight with CO this year (TXL-EWR) was my best flight i ever had.
Perhaps i would say something else about this 8 hour 757 ride, but the middle seat was empty, so i had no complains about space and the FAs were the nicest crew ever, even better then the Thai crew many years go.
Kaitak From Ireland, joined Aug 1999, 12784 posts, RR: 34
Reply 5, posted (6 years 4 months 1 week 1 hour ago) and read 2340 times:
Dare I ask who was at the bottom of the list? (I'm guessing US?)
I'm not surprised that CO, WN and B6 top the list (and I think VA is up there too); they have consistently been at the top for the last few years - and let's not forget that CO's success is all the sweeter because there was a time when it was right at the bottom - surely a message to those carriers currently at the bottom (which they don't seem to have taken up).
MMEPHX From , joined Dec 1969, posts, RR:
Reply 6, posted (6 years 4 months 1 week ago) and read 2316 times:
My favorite airline for domestic (WN) scores well and my favorite for international (CO) scores well in the international section. Nice going guys
As I'm taking my first B6 ride this week I'm looking forward to trying the airline that edged out WN for best domestic economy. (anyone else see the irony that the best domestic economy airlines are those that not long ago were viewed as the Low Cost cheap airlines with limited services on board - B6 LiveTv notwithstanding)
Best Large Domestic Airlines (Premium Seating) - Continental Airlines
Best Large Domestic Airlines (Economy Seating) - JetBlue Airways
Best International Airlines (Premium Seating) - Singapore Airlines
Best Airline Websites - Southwest Airlines
Best In-Flight Entertainment (Domestic) - JetBlue Airways
Best In-Flight Entertainment (International) - Virgin Atlantic Airways
Best Consumer On-Time Estimates (Domestic Only) - Southwest Airlines
Best Midsized Domestic Airlines (Premium Seating) - Virgin America
Best Midsized Domestic Airlines (Economy Seating) - Midwest Airlines
Best International Airlines (Economy Seating) - Singapore Airlines
Best Frequent Flier Programs - Southwest Airlines
Best Value for the Money (Domestic) - Southwest Airlines
Best Value for the Money (International) - Continental Airlines
Best Luggage Policy(Domestic Only) - Southwest Airlines
From the desert to the sea, to all of Southern California