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CO And WN Top Zagat Survey Customer Satisfaction  
User currently offlineSTT757 From United States of America, joined Mar 2000, 16907 posts, RR: 51
Posted (6 years 3 weeks 5 days 13 hours ago) and read 2532 times:

Keep up the Good Work

Quote:
Continental Airlines Inc. topped the rest of the country’s “big six” airline carriers in most measures of customer satisfaction, according to a new study from Zagat Survey.

Among other carriers, Virgin America and Southwest Airlines Co. (NYSE:LUV) won accolades in the survey of 9,950 frequent fliers and travel professionals.

Zagat Survey said Continental (NYSE: CAL) was the best of the large carriers in terms of customer satisfaction on premium-class flights. The airline also was named the best value among all carriers for international flights.

http://www.bizjournals.com/columbus/stories/2008/11/24/daily8.html  thumbsup 


Eastern Air lines flt # 701, EWR-MCO Boeing 757
7 replies: All unread, jump to last
 
User currently offlineCARST From Germany, joined Jul 2006, 836 posts, RR: 2
Reply 1, posted (6 years 3 weeks 5 days 13 hours ago) and read 2519 times:

I never flew on a WN plane, but my first flight with CO this year (TXL-EWR) was my best flight i ever had.

Perhaps i would say something else about this 8 hour 757 ride, but the middle seat was empty, so i had no complains about space and the FAs were the nicest crew ever, even better then the Thai crew many years go.


User currently offlineDrerx7 From United States of America, joined Jun 2000, 5209 posts, RR: 8
Reply 2, posted (6 years 3 weeks 5 days 13 hours ago) and read 2465 times:

My two favorite airlines...Way to go  Smile


Third Coast born, means I'm Texas raised
User currently offlineLAXdude1023 From India, joined Sep 2006, 7808 posts, RR: 25
Reply 3, posted (6 years 3 weeks 5 days 12 hours ago) and read 2446 times:

No suprises here! CO is a really great airline! Im looking forward to my SNA-IAH trip with them Wendnesday!


Stewed...Lewd...Crude...Irreverent...Belligerent
User currently offlineLAXintl From United States of America, joined May 2000, 26147 posts, RR: 50
Reply 4, posted (6 years 3 weeks 5 days 12 hours ago) and read 2431 times:

Why not mention the fact that JetBlue received recied three top honors?

- 'Best Large Domestic Airline' for economy class,
- 'Best Inflight Entertainment' for domestic flights
- 'Most Eco-Friendly' airline

In addition, JetBlue was ranked second in the survey's 'Value for the Money' category, and third in each of the 'Website,' 'Consumer On-Time Estimates,' and 'Luggage Policy' categories.



From the desert to the sea, to all of Southern California
User currently offlineKaitak From Ireland, joined Aug 1999, 12594 posts, RR: 34
Reply 5, posted (6 years 3 weeks 5 days 9 hours ago) and read 2262 times:

Dare I ask who was at the bottom of the list? (I'm guessing US?)

I'm not surprised that CO, WN and B6 top the list (and I think VA is up there too); they have consistently been at the top for the last few years - and let's not forget that CO's success is all the sweeter because there was a time when it was right at the bottom - surely a message to those carriers currently at the bottom (which they don't seem to have taken up).


User currently offlineMMEPHX From , joined Dec 1969, posts, RR:
Reply 6, posted (6 years 3 weeks 5 days 9 hours ago) and read 2238 times:

My favorite airline for domestic (WN) scores well and my favorite for international (CO) scores well in the international section. Nice going guys  Smile

As I'm taking my first B6 ride this week I'm looking forward to trying the airline that edged out WN for best domestic economy. (anyone else see the irony that the best domestic economy airlines are those that not long ago were viewed as the Low Cost cheap airlines with limited services on board - B6 LiveTv notwithstanding)


User currently offlineLAXintl From United States of America, joined May 2000, 26147 posts, RR: 50
Reply 7, posted (6 years 3 weeks 5 days 8 hours ago) and read 2210 times:

The full award results can be found at http://www.zagat.com/promo.aspx?pn=132 but the winners for each category were:

Best Large Domestic Airlines (Premium Seating) - Continental Airlines
Best Large Domestic Airlines (Economy Seating) - JetBlue Airways
Best International Airlines (Premium Seating) - Singapore Airlines
Best Airline Websites - Southwest Airlines
Best In-Flight Entertainment (Domestic) - JetBlue Airways
Best In-Flight Entertainment (International) - Virgin Atlantic Airways
Best Consumer On-Time Estimates (Domestic Only) - Southwest Airlines
Best Midsized Domestic Airlines (Premium Seating) - Virgin America
Best Midsized Domestic Airlines (Economy Seating) - Midwest Airlines
Best International Airlines (Economy Seating) - Singapore Airlines
Best Frequent Flier Programs - Southwest Airlines
Best Value for the Money (Domestic) - Southwest Airlines
Best Value for the Money (International) - Continental Airlines
Best Luggage Policy(Domestic Only) - Southwest Airlines



From the desert to the sea, to all of Southern California
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