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Nice Job CO - Website Improvements  
User currently offlineN62NA From United States of America, joined Aug 2003, 4414 posts, RR: 6
Posted (5 years 8 months 10 hours ago) and read 3988 times:

I was tipped off from another thread on here that the CO website now indicates what ship # operates each flight.

The site also now tells you where your inbound aircraft that will operate your flight is coming from and what it's status is.

Great job CO, very useful information!

15 replies: All unread, jump to last
 
User currently offlineJEdward From United States of America, joined Nov 2005, 133 posts, RR: 0
Reply 1, posted (5 years 8 months 10 hours ago) and read 3915 times:

And it also shows where you stand on the upgrade and standby list, seatmaps, if the ship will have in-seat power, IFE, etc.

Useful tool.



As Christ died to make men holy, let men die to make us rich. --S.C.
User currently onlineB747forever From Sweden, joined May 2007, 17051 posts, RR: 10
Reply 2, posted (5 years 8 months 10 hours ago) and read 3894 times:



Quoting N62NA (Thread starter):
the CO website now indicates what ship # operates each flight.

The site also now tells you where your inbound aircraft that will operate your flight is coming from and what it's status is.



Quoting JEdward (Reply 1):
And it also shows where you stand on the upgrade and standby list, seatmaps, if the ship will have in-seat power, IFE, etc.

All of that is amazing. More airlines should follow!!

Just looked up COs flight to ARN from EWR, and it says that the aircraft operated the BCN flight before. Wow this is lovely.



Work Hard, Fly Right
User currently offlineDeltAirlines From United States of America, joined May 1999, 8894 posts, RR: 12
Reply 3, posted (5 years 8 months 9 hours ago) and read 3784 times:

These are things that we asked CO's official representative on FlyerTalk to add into the PDA site.

Upgrade list/standby list is self-explanatory - these are the most important lists to elites.

In-flight amenities also helps for planning.

Where the plane came from is something that was wanted since we can track it in advance and see if it's coming from a bad-weather city, etc.

Absolutely can't wait for the huge party CO is throwing for us FlyerTalkers in Houston early next year - hopefully they'll have some more cutting-edge stuff to show us like the PDA site.


User currently offlineIAHFLYR From United States of America, joined Jun 2005, 4790 posts, RR: 22
Reply 4, posted (5 years 8 months 8 hours ago) and read 3630 times:



Quoting DeltAirlines (Reply 3):
These are things that we asked CO's official representative on FlyerTalk to add into the PDA site.

Upgrade list/standby list is self-explanatory - these are the most important lists to elites.

In-flight amenities also helps for planning.

Where the plane came from is something that was wanted since we can track it in advance and see if it's coming from a bad-weather city, etc.

The PDA site is a fabulous concept and am glad to see it carried over to the CO website. It was always funny to tell someone in the boarding line that you could find out where you were on the upgrade list, I was amazed that so few people know of the PDA site.

Yet another reason CO will continue to be my airline of choice.

And, flyertalk is excellent as well. Great voice to the airline.



Any views shared are strictly my own and do not a represent those of any former employer.
User currently offlineWjcandee From United States of America, joined Jun 2000, 5105 posts, RR: 22
Reply 5, posted (5 years 8 months 7 hours ago) and read 3507 times:



Quoting DeltAirlines (Reply 3):
Absolutely can't wait for the huge party CO is throwing for us FlyerTalkers in Houston early next year

Congratulations. That said, the post seems a little self-important and self-congratulatory. As a rule, I find Flyertalk a challenging read because folks seem to be perspective-challenged when explaining what they'll never fly Airline X again, and it often comes off as extremely whiny, at least to my eyes. But if you were the impetus, congratulations nonetheless.


User currently offlineHomer71 From United States of America, joined Jul 2001, 2241 posts, RR: 15
Reply 6, posted (5 years 8 months 6 hours ago) and read 3396 times:

Wow, for the in-flight amenities, it will indicate if the particular ship has the new AVOD installed or if it still has the overhead screens only.

Nice feature...



"On spaceship earth there are no passengers...only crew."
User currently offlineBbinn333 From , joined Dec 1969, posts, RR:
Reply 7, posted (5 years 8 months 5 hours ago) and read 3282 times:



Quoting N62NA (Thread starter):
I was tipped off from another thread on here that the CO website now indicates what ship # operates each flight.

The site also now tells you where your inbound aircraft that will operate your flight is coming from and what it's status is.

Great job CO, very useful information!

Yes, pda.continental.com !


User currently offlineLuv2cattlecall From United States of America, joined Sep 2007, 1650 posts, RR: 2
Reply 8, posted (5 years 8 months 4 hours ago) and read 3222 times:
Support Airliners.net - become a First Class Member!



Quoting Wjcandee (Reply 5):
As a rule, I find Flyertalk a challenging read because folks seem to be perspective-challenged when explaining what they'll never fly Airline X again, and it often comes off as extremely whiny, at least to my eyes. But if you were the impetus, congratulations nonetheless.

So...you're saying that the guy who made a scene about how he's boycotting WN during the months they only serve plain peanuts was being whiny? It's his constitutional right to get honey roasted peanuts!



When you have to breaststroke to your connecting flight...it's a crash!
User currently offlineWjcandee From United States of America, joined Jun 2000, 5105 posts, RR: 22
Reply 9, posted (5 years 8 months 4 hours ago) and read 3153 times:



Quoting Luv2cattlecall (Reply 8):
It's his constitutional right to get honey roasted peanuts!

 Smile I'm very glad to know I'm not the only one who has the same reaction to FlyerTalk.

However, to the extent that some airlines do wade through the slosh, and even *reach out* to this community of folks, to pan out some worthwhile nuggets, more power to them when they come up with something that gives them a competitive advantage. Most people, even as a percentage of a.net members, could care less about what ship it is or whether they know before going to the airport which AVOD system it carries, and Trainspotters aren't necessarily Train RIders, but in a buyer's environment, every little bit helps and if they pick up a few extra riders for the investment in the computer interface, great.


User currently offlineSoxfan From United States of America, joined Mar 2008, 864 posts, RR: 0
Reply 10, posted (5 years 8 months 3 hours ago) and read 3135 times:



Quoting Wjcandee (Reply 9):
which AVOD system it carries,

True, but more generally speaking I would appreciate knowing whether or not the plane has IFE _at all_. I know there could be aircraft swaps or the like, but it still would be good to know so as to bring a second book or other entertainment, particularly for a longer flight. This may not be necessary for all airlines: for example, there is no IFE on NW domestic or on AA's and DL's MD88s. However, with a fleet of so many variations of 737s, and with some being retrofitted (in addition to some 777s with AVOD), I think this is a big plus for CO. Not only that/perhaps more importantly, the ability to easily see the plane's seat map and standby list can also be very helpful.  Smile



Pilot: "Request push, which way should we face?" JFK Ground: "You better face the front, sir, or you'll scare the pax!"
User currently offlineTango-Bravo From United States of America, joined Jun 2001, 3802 posts, RR: 29
Reply 11, posted (5 years 7 months 4 weeks 1 day 16 hours ago) and read 2898 times:



Quoting Wjcandee (Reply 5):
As a rule, I find Flyertalk a challenging read because folks seem to be perspective-challenged when explaining what they'll never fly Airline X again,

...after which, within hours of vowing to "never fly Airline X again" and explaining why, they go online and book another flight or sequence of flights with ...the very same "Airline X" ...provided 1) Airline X has the cheapest fare and/or 2) person concerned has become addicted to the FF narcotics dispensed by Airline X. But hey...isn't that what "loyalty" is all about? Wink


User currently offlineDiscoverCSG From United States of America, joined Jan 2007, 826 posts, RR: 0
Reply 12, posted (5 years 7 months 4 weeks 1 day 13 hours ago) and read 2431 times:

In defense of FlyerTalk, where I mostly read and post on the CO boards (as I'm a CO elite), I find it immensely helpful for distributing information about the OnePass program and how best to navigate the world of flying today. Yes, people sometimes rant about the pettiest of things ... personally, I'm always glad to have something to laugh about.

From FT, I've learned about the vagaries of Elite Upgrade Automation, how to effectively search for international premium-class reward seats, how to steal wi-fi from the PC in ATL, and other useful tricks.  Smile


User currently offlineJEdward From United States of America, joined Nov 2005, 133 posts, RR: 0
Reply 13, posted (5 years 7 months 4 weeks 1 day 12 hours ago) and read 2134 times:



Quoting Wjcandee (Reply 5):
I find Flyertalk a challenging read because folks seem to be perspective-challenged

But alas, that is the key my friend!  Wink

Throughout the years I've read FT, a.net, pprune, aircrew, etc. each membership base discusses the same subject but from their own perspectives - and each bring their own unique insights to the table.

Personally I've found a.net to be an excellent resource for understanding the operational side of the airlines just as FT does a good job of elucidating the customer perspective of the frontline. And granted each does have its own quirks (I don't personally care to slug through a 200 reply thread where A v B fans argue about which landing gear boogie design superior...just as someone might find it tiring to hear why airline X's hot nuts are superior to their competitors) but this is what makes each site unique and give it its flavor.



As Christ died to make men holy, let men die to make us rich. --S.C.
User currently offlineCOalways From United States of America, joined Feb 2008, 360 posts, RR: 0
Reply 14, posted (5 years 7 months 4 weeks 1 day 6 hours ago) and read 1800 times:

This is a good feature CO added to there website now u can see what planes have the AVOD and the LiveTv installed and see what kind of meal will be served.


Good job CO!!!!


User currently offlineTango-Bravo From United States of America, joined Jun 2001, 3802 posts, RR: 29
Reply 15, posted (5 years 7 months 4 weeks 13 hours ago) and read 1625 times:



Quoting DiscoverCSG (Reply 12):
From FT, I've learned about the vagaries of Elite Upgrade Automation,

Continental's Nov. 2008 inflight magazine contains a tactful, well-written explanation concerning the how's and the why's of upgrades, as in why Elite Upgrades happen ...and sometimes don't happen.

As a recent retiree from an airline where countless hours of my time was spent (hey, I was paid by the hour) explaining in response to questions asked by inquiring elite callers the possible/likely reasons why their "guaranteed" complimentary upgrade didn't happen within the specified time frame and/or how best to be positioned on the automated waitlist when upgrade seats become available and/or the basic mechanics of the program...

...so I say "Nice Job CO" for the diplomatic, easy-to-understand, thorough yet concise, explanation of the most common questions concerning how Elite Upgrades are processed and, if available, confirmed. Had such an explanation been read just once by the elites FF members of the airline from whom I retired a mere 6 weeks ago, the nature of customer service type calls and questions I handled would no doubt have been decidedly different.

As a BTW, my flight with CO 9 days ago, my first with CO since 1994, left me with a strong impression that CO is "a cut above" their legacy competitors in terms of the overall customer experience, in ways both tangible (as in seating comfort and complimentary meal and beverage service...in Y) and intangible (the positive, helpful, professional spirit of their frontline staff that I observed). Not that their competitors are "all that bad" but rather CO seeming to me to be "all that good." Guess that also calls for another "Nice Job CO). Smile

Let's just say that having flown with CO, Version 2008, I can appreciate why CO seems to have emerged as the network/legacy airline that seems to be the favorite-by-consensus among a.net members where customer service is concerned.


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