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Diversion Due To Weather  
User currently offlinePdxbjv From Turkey, joined Apr 2007, 145 posts, RR: 0
Posted (5 years 11 months 1 week 6 days 10 hours ago) and read 5952 times:

So, I saw that NW 91 enroute from AMS to PDX diverted to MSP due to weather in PDX. Now it looks like the flight will be heading out tomorrow morning to come to PDX. Now, because this is a weather related delay, will NW pay for these pax to stay in a hotel in MSP tonight?

Thanks for the info!


TK787 PDX-BJV direct????
17 replies: All unread, jump to last
 
User currently offlineOOSLC From United States of America, joined Nov 2008, 173 posts, RR: 0
Reply 1, posted (5 years 11 months 1 week 6 days 9 hours ago) and read 5923 times:

No airline pays for a hotel due to weather. It's beyond our control. Of course there are some cases where I would give a hotel like if it's someone in a wheelchair/elderly and I would feel bad if they stayed in the airport all night.

:D


User currently offlineDispatchguy From United States of America, joined Jan 2006, 1249 posts, RR: 2
Reply 2, posted (5 years 11 months 1 week 6 days 9 hours ago) and read 5825 times:

As an aside, here is the most recent list of terminal constraints affecting the ATC system today:

.ACYZZYA 212030
ATCSCC ADVZY 062 DCC 12/21/08 OPERATIONS PLAN
VALID 212100 THRU 220300

TERMINAL CONSTRAINTS:
BOS-SN/LOCIG/VIS/WIND
NY METRO-LOCIG/WIND
CLE-SNOW/WIND
PHL/DCMETRO/ATL/CLT/CVG/PHL/PIT/MSP/IAH-WIND
DTW/ORD/MDW-SNOW/WIND
SEA/PDX-FZRA/SN/LOCIG
DEN-AIRCRAFT INCIDENT-RWY 16L/34R CLOSED UFA
LAS-RWY 7R/25L CLSD
PHL-9L PAVEMENT FAILURE

What a mess! is it spring yet?



Nobody screws you better than an airline job!
User currently offlineWestJetYQQ From Canada, joined Jan 2007, 2987 posts, RR: 5
Reply 3, posted (5 years 11 months 1 week 6 days 8 hours ago) and read 5786 times:



Quoting Dispatchguy (Reply 2):
What a mess! is it spring yet?

Nope. This here's the first day of winter.  duck 

Snow's really coming down all the way from PDX to YVR to the rest of the British Columbia coast.

Here at YQQ there are a few heavy weather delays.
YVR has many cancelled flights
YYJ has many delays and cancellations, except for a WS from LAS which is 30 minutes early.
SEA and PDX likely both have heavy delays as well. SEA was supposed to wear the brunt of the snowfall in the region.

Cheers
Carson



Will You Try to Change Things? Use the Power that you have, the Power of a Million new Ideas.
User currently offlineDispatchguy From United States of America, joined Jan 2006, 1249 posts, RR: 2
Reply 4, posted (5 years 11 months 1 week 6 days 8 hours ago) and read 5775 times:



Quoting WestJetYQQ (Reply 3):
SEA was supposed to wear the brunt of the snowfall in the region.

I just saw that Alaska put up a ground stop for SEA arrivals due to lack of deice fluid and gate issues...

Gonna be a lonnnnnnnnnnnnnnggg winter...



Nobody screws you better than an airline job!
User currently offlineGoldenshield From United States of America, joined Jan 2001, 6101 posts, RR: 14
Reply 5, posted (5 years 11 months 1 week 6 days 8 hours ago) and read 5737 times:

Yeah, bascially, PDX has a bunch of plane-cicles from last night, and not enough fluid to deice them all, and a lack of type IV. The FZRA doesn't help any.


Two all beef patties, special sauce, lettuce, cheese, pickles, onions on a sesame seed bun.
User currently offlineMultimark From Canada, joined Jul 2006, 797 posts, RR: 0
Reply 6, posted (5 years 11 months 1 week 6 days 7 hours ago) and read 5656 times:



Quoting WestJetYQQ (Reply 3):
Here at YQQ there are a few heavy weather delays.
YVR has many cancelled flights
YYJ has many delays and cancellations, except for a WS from LAS which is 30 minutes early.
SEA and PDX likely both have heavy delays as well. SEA was supposed to wear the brunt of the snowfall in the region.

Flights to YXX now being diverted to YVR.


User currently offlineDispatchguy From United States of America, joined Jan 2006, 1249 posts, RR: 2
Reply 7, posted (5 years 11 months 1 week 6 days 7 hours ago) and read 5631 times:

And now a ground stop for aircraft incident at Aspen, CO...

.ACYZZYA 212201
ATCSCC ADVZY 075 ASE/ZDV 12/21/2008 CDM GROUND STOP
CTL ELEMENT: ASE
ELEMENT TYPE: APT
ADL TIME: 2156Z
GROUND STOP PERIOD: 21/2146Z - 21/2300Z
DEP FACILITIES INCLUDED: (INTERNAL) ZDV
PREVIOUS TOTAL MAXIMUM AVERAGE DELAYS: 0 / 0 / 0
NEW TOTAL MAXIMUM AVERAGE DELAYS: 196 / 66 / 39
PROBABILITY OF EXTENSION: MEDIUM
IMPACTING CONDITION: RWY-TAXI / DISABLED AIRCRAFT
COMMENTS: RWY CLSD DUE TO AIRCRAFT INCIDENT. EXPECT ARVL DLAS
UNTIL RWY REOPENS.



Nobody screws you better than an airline job!
User currently offlineVgnAtl747 From United States of America, joined Apr 2001, 1514 posts, RR: 2
Reply 8, posted (5 years 11 months 1 week 6 days 3 hours ago) and read 5451 times:



Quoting OOSLC (Reply 1):
No airline pays for a hotel due to weather. It's beyond our control. Of course there are some cases where I would give a hotel like if it's someone in a wheelchair/elderly and I would feel bad if they stayed in the airport all night.

:D

It's not normal operation for airlines to pay for hotels due to weather. However I will share one of my all time best customer service stories, which was with VS about 10 years ago.

Part way over the Atlantic enroute from LHR to JFK we were informed that due to high winds all of the NY area airports were closed and we had to land in BOS until JFK reopened. We were on the ground in BOS for about 4 hours, obviously missing our connection in JFK. On arrival in JFK we just assumed nothing would be done for us so we sat on a windowsill to wait for the morning.

One of the flight attendants from our flight noticed us on her way out of the airport and came over to see if we needed anything. We told her that we'd missed our connection and didn't know what to do, so she took us back to the desk where we were given our updated flights for the next morning and taken to a bus to the Hilton where we were met with quite possibly the longest line I have ever seen.

We joined the end of the queue and just assumed our luck would continue and there'd be no rooms left when we got to the desk. Hotel staff were walking the queue asking to see boarding passes and taking all of the VS passengers to the front. When we asked the man at the front desk why they were turning away people throwing credit cards at him to take us he replied "Virgin Atlantic called ahead while you were on the ground in Boston. All of their passengers already have rooms for the night."

Granted this was 10 years ago, the world economies have changed, and airlines aren't as into the customer service anymore. But to this day I remember the way VS treated us that night, and they've earned a lot of business from my family and I in the past mainly because of it. Even last year, my mom was delayed on a flight and the customer services manager at LHR came around during the delay and handed every passenger a coupon for 50% off their next flight.



Work Hard. Fly Right. Continental Airlines
User currently offlineWestJetYQQ From Canada, joined Jan 2007, 2987 posts, RR: 5
Reply 9, posted (5 years 11 months 1 week 6 days 1 hour ago) and read 5358 times:

Snow is supposed to continue in the region until about 0300 PST, and then a high pressure ridge will, create sunny conditions during which the airports and municipalities in the region hope to reorganize themselves, and prepare for the next snowfall: an estimated 30cm or so from Tuesday to Friday. This is Fun. Big grin

That'll give some areas in the region over a meter a accumulated snowfall, when the norm is that it snows for 6 hours, turns to rain, and melts.

Cheers
Carson



Will You Try to Change Things? Use the Power that you have, the Power of a Million new Ideas.
User currently offlineBartonsayswhat From Canada, joined Oct 2007, 436 posts, RR: 0
Reply 10, posted (5 years 11 months 1 week 5 days 22 hours ago) and read 5075 times:



Quoting WestJetYQQ (Reply 3):
YYJ has many delays and cancellations, except for a WS from LAS which is 30 minutes early

i worked that flight, only thing that got in between 0430 and 1530 when i was there, AC cnx a buch of flights two days ago ahead of time, the only other aircraft i saw land was a medevac


User currently offlineHAWK21M From India, joined Jan 2001, 31702 posts, RR: 56
Reply 11, posted (5 years 11 months 1 week 5 days 21 hours ago) and read 4902 times:



Quoting OOSLC (Reply 1):
No airline pays for a hotel due to weather.

A long weather delay would need the Airline to provide HOTAC especially a non LCC.
regds
MEL



Think of the brighter side!
User currently offlineYYZatcboy From Canada, joined Apr 2005, 1090 posts, RR: 0
Reply 12, posted (5 years 11 months 1 week 5 days 13 hours ago) and read 3210 times:
AIRLINERS.NET CREW
CUSTOMER SERVICE & SUPPORT

My cousins flight YYZ-YHZ was Cancelled last night, and even though they've added some rescue flights there are still people stranded. WS was offering to put her up in a hotel, but she just came back to stay with us. I was able to get her on a flight for tomorrow, but for a while it looked like she was not going to make it home for xmas.


DHC1/3/4 MD11/88 L1011 A319/20/21/30 B727 735/6/7/8/9 762/3 E175/90 CRJ/700/705 CC150. J/S DH8D 736/7/8
User currently offlineBmacleod From Canada, joined Aug 2001, 2351 posts, RR: 0
Reply 13, posted (5 years 11 months 1 week 5 days 12 hours ago) and read 2864 times:

Air Canada has cancelled all flights out of YHZ due to severe wind and icy runway surfaces until 1pm.

YYZ seems to be back to normal at least according to http://www.gtaa.com

[Edited 2008-12-22 09:31:49]


The engine is the heart of an airplane, but the pilot is its soul.
User currently offlineLHR777 From , joined Dec 1969, posts, RR:
Reply 14, posted (5 years 11 months 1 week 5 days 10 hours ago) and read 2334 times:



Quoting HAWK21M (Reply 11):
A long weather delay would need the Airline to provide HOTAC especially a non LCC.

Really? Where? Not in the U.S.....

'Weather' is not covered under the Contract of Carriage -

Quote:
From Continental Airlines Contract of Carriage:

Amenities for Delayed Passengers
1) Lodging - The Passenger will be provided one night’s lodging, or a maximum allowance for one night’s lodging as established by each location, when a CO flight on which the Passenger is being transported incurs a Schedule Irregularity and the Passenger incurs a delay that is expected to exceed four hours during the period 10:00 p.m. to 6:00 a.m.

EXCEPTION: Lodging will not be furnished:

When such interruption is due to circumstances outside CO’s control such as weather condition and air traffic control delays.

Other US carriers include the same exception.


User currently offlineJetdeltamsy From United States of America, joined Nov 2000, 2987 posts, RR: 7
Reply 15, posted (5 years 11 months 1 week 5 days 10 hours ago) and read 2298 times:

Probably not. Just a sign of the times. Sad.


Tired of airline bankruptcies....EA/PA/TW and finally DL.
User currently offlineRaptors From United Kingdom, joined Mar 2005, 180 posts, RR: 0
Reply 16, posted (5 years 11 months 1 week 5 days 10 hours ago) and read 2249 times:



Quoting LHR777 (Reply 14):
Really? Where? Not in the U.S.....

'Weather' is not covered under the Contract of Carriage -

Europe!
Northwest put a 332 load of PAX in a hotel last night due to the SEA delay.



SSC/111/146/AR8/AT7/AN3/AB4/6/310/319/20/21/332/3/343/6/703/722/732-9/74L/2/4/F/752/3/772/3/W/E170/190/CR7/9
User currently offlineLHR777 From , joined Dec 1969, posts, RR:
Reply 17, posted (5 years 11 months 1 week 5 days 9 hours ago) and read 2083 times:



Quoting Raptors (Reply 16):
Europe!
Northwest put a 332 load of PAX in a hotel last night due to the SEA delay.

NW did that? Or KLM did that?

Northwest say this, about hotel accommodation -

Quote:

Northwest will assist you with overnight accommodations:
If we're responsible for canceling a flight and are unable to accommodate a delayed customer on the same days/he was scheduled for departure and overnight accommodations are required, we'll make every effort to provide, at Northwest's expense, hotel accommodations near the airport and a voucher for meals.

If delayed or canceled flights are due to circumstances beyond Northwest's control, such as severe weather, air traffic control decisions or natural disasters, Northwest will make every effort to offer discounted hotel accommodations for all customers. The expense for these accommodations will remain the responsibility of each customer.



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