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AA Opens Nrsa Lounges In DFW, JFK & MIA  
User currently offlineAJMIA From United States of America, joined Dec 2005, 729 posts, RR: 15
Posted (5 years 3 months 3 weeks 5 days 6 hours ago) and read 16954 times:

From AA Jetwire...

---EMPLOYEE LOUNGES OPEN IN HIGH-TRAFFIC NON-REV CITIES---

Need a place to rest your feet while traveling non-rev? Employees at DFW, Miami and New York's JFK recently put some unused space to work and opened lounges specifically for the comfort and convenience of non-rev travelers. "This is a great idea from employees that I'm glad to see implemented," said Tom Del Valle, Senior Vice President - Airport Services. "It's encouraging to know that our team sees the value of treating our employees who travel using their non-rev privileges as customers and extended family." See the locations and amenities for the new lounges on Jetnet's travel page, and watch for more to come at other airports.

New York Kennedy (JFK) - located across from gate 14
* Sabre sets / printer available
* Phone Line for ICS calls
* Soda / snack vending machines
* Wall-mounted TV
* Couches / Chairs / Table
* Private restroom
* Small kitchenette area

Dallas Fort/Worth (DFW) - located across from gate A-26
* Jetnet/Sabre sets & Self Service Machines
* Quiet area with cots & blankets
* Soda / snack vending machines
* Couches / Chairs / Tables
* TV with cable & VCR
* Private restrooms
* Small kitchenette area with Refrigerator & Microwave
* Shower (coming soon)
* Children's area with toys/games

Miami (MIA) - located across from gate D-29
* Jetnet / Sabre sets manned with Agent assistance
* FIDS monitor
* Soda / Snack vending machines
* Couches / Chairs / Tables
* TV with cable
* Microwave / Freshly brewed coffee & cookies
* Pillows / Blankets / Cots
* Carry-on storage bins
* Children seating area with activities & coloring books

Although all the guidelines of the lounges have not been worked out, per Mr. Del Valle, NRSA is NRSA - OA employees flying on AA are welcome in the lounges.

What a great perk! THANK YOU AA!!

AJMIA


Lady it's a jet... not a kite.
52 replies: All unread, showing first 25:
 
User currently offlineMayor From United States of America, joined Mar 2008, 9952 posts, RR: 14
Reply 1, posted (5 years 3 months 3 weeks 5 days 6 hours ago) and read 16901 times:

Are you listening, DL????


"A committee is a group of the unprepared, appointed by the unwilling, to do the unnecessary"----Fred Allen
User currently onlineKaiGywer From United States of America, joined Oct 2003, 12163 posts, RR: 36
Reply 2, posted (5 years 3 months 3 weeks 5 days 6 hours ago) and read 16878 times:
Support Airliners.net - become a First Class Member!

That's awesome. Too bad I never flu through any of these cities  Silly


911, where is your emergency?
User currently offlineHNL-Jack From United States of America, joined Mar 2001, 817 posts, RR: 0
Reply 3, posted (5 years 3 months 3 weeks 5 days 5 hours ago) and read 16856 times:

What a great idea. I just gained new respect for AA.


Grew up in the business and continued the family tradition.
User currently onlineSuper80DFW From United States of America, joined Oct 2007, 1661 posts, RR: 11
Reply 4, posted (5 years 3 months 3 weeks 5 days 5 hours ago) and read 16850 times:

AA cares about their employees even when there not working.


"Things change, friends leave, life doesn't stop for anybody." -- EAT'EM UP EAT'EM UP KSU!!
User currently offlineAJMIA From United States of America, joined Dec 2005, 729 posts, RR: 15
Reply 5, posted (5 years 3 months 3 weeks 5 days 5 hours ago) and read 16840 times:



Quoting KaiGywer (Reply 2):
Too bad I never flu through any of these cities

Don't worry. There are more coming. I think ORD will have the next one to come online.

The three that are open were really rushed because Mr. Del Valle and the AAB wanted them open for the Holiday Season.

AJMIA



Lady it's a jet... not a kite.
User currently offlineRwy04LGA From United States of America, joined Jul 2005, 3107 posts, RR: 8
Reply 6, posted (5 years 3 months 3 weeks 5 days 4 hours ago) and read 16659 times:

I damn sure need that as I'm ALWAYS traveling! C'mon, Delta, catch up!


Just accept that some days, you're the pigeon, and other days the statue
User currently offlinePitintl From United States of America, joined Oct 2005, 88 posts, RR: 1
Reply 7, posted (5 years 3 months 3 weeks 5 days 4 hours ago) and read 16598 times:

Thank you AA. It's good to know that a partner airline can give such good perks. Hopefully my airline reciprocate this and install similar lounges in our hub cities. A great perk indeed.


Fly On Trusted Wings - Fly Surinam Airways
User currently offlineWorldTraveler From , joined Dec 1969, posts, RR:
Reply 8, posted (5 years 3 months 3 weeks 5 days 4 hours ago) and read 16589 times:

good job, AA.

Access to a computer with preprogrammed keys such as to reissue tickets would be great.... a shower is almost more than one could expect, esp. at a major int'l gateway.

I gotta wonder if any other airline has done this... but AA has clearly set the standard for employee travel benefits - at least on the ground.


User currently offlineEvan767 From United States of America, joined Aug 2005, 2957 posts, RR: 2
Reply 9, posted (5 years 3 months 3 weeks 5 days 4 hours ago) and read 16591 times:



Quoting Mayor (Reply 1):
Are you listening, DL????



Quoting Rwy04LGA (Reply 6):
I damn sure need that as I'm ALWAYS traveling! C'mon, Delta, catch up!

Why don't you guys just pay for the Crown Room membership? It's bound to be loads nicer than these AA nonrev lounges, and DL is the only airline (i think) that allows it's employees to buy club memberships.



The proper term is "on final" not "on finals" bud...
User currently offlineFloridaflyboy From United States of America, joined Jun 2006, 1999 posts, RR: 0
Reply 10, posted (5 years 3 months 3 weeks 5 days 4 hours ago) and read 16574 times:

We have a non-rev room in MSP for NW employees. I'm not sure what's actually in there as I've never been in, but I know of a lot of outstation employees who use it on a regular basis and say it's good.


Good goes around!
User currently offlineWorldTraveler From , joined Dec 1969, posts, RR:
Reply 11, posted (5 years 3 months 3 weeks 5 days 4 hours ago) and read 16547 times:

even in a Crown Room you wouldn't have access to a res system computer which is the most valuable thing an employee could have while traveling. And do crown rooms have showers?

User currently offlineMAH4546 From Sweden, joined Jan 2001, 32176 posts, RR: 72
Reply 12, posted (5 years 3 months 3 weeks 5 days 4 hours ago) and read 16500 times:

Quoting WorldTraveler (Reply 11):
And do crown rooms have showers?

Five of them do - Atlanta, Frankfurt, JFK, Los Angeles and Miami.

[Edited 2008-12-22 17:40:29]


a.
User currently offlineM404 From United States of America, joined Nov 2003, 2220 posts, RR: 5
Reply 13, posted (5 years 3 months 3 weeks 5 days 4 hours ago) and read 16474 times:
Support Airliners.net - become a First Class Member!

Now that is impressive. Congrats American for listening to employee suggestions that add value to their company experiance at the same time they are actually helping gate agents coping with their load. Good one.


Less sarcasm and more thought equal better understanding
User currently offlineFLY2TUS From United States of America, joined Dec 2007, 65 posts, RR: 0
Reply 14, posted (5 years 3 months 3 weeks 5 days 3 hours ago) and read 16326 times:

Wow! Props to AA for this, taking care of their employees. I can say it's very nice to have access to SABRE when traveling.

I guess I can't get my hopes up that F9 will do this in DEN, huh?  Big grin



Ready. Set. Jet.
User currently offlineGoldenshield From United States of America, joined Jan 2001, 5844 posts, RR: 15
Reply 15, posted (5 years 3 months 3 weeks 5 days 3 hours ago) and read 16311 times:

UA does this at LHR, and boy, is it a godsend considering how sprawling the airport is.


Two all beef patties, special sauce, lettuce, cheese, pickles, onions on a sesame seed bun.
User currently offlineFlyASAGuy2005 From United States of America, joined Sep 2007, 7004 posts, RR: 11
Reply 16, posted (5 years 3 months 3 weeks 5 days 3 hours ago) and read 16249 times:



Quoting Mayor (Reply 1):
Are you listening, DL????

When DL first opened the NR check-in room in ATL (check-in terminal). I thought that was a cool idea as most of us could work the computers ourselves and be in and out. I always thought they would open an employee lounge after that but I guess not.

Quoting WorldTraveler (Reply 11):
even in a Crown Room you wouldn't have access to a res system computer which is the most valuable thing an employee could have while traveling. And do crown rooms have showers?

Hey, that's why I always opt for the USO  Wink . Man, the one in PHL is VERY nice! Right next to DL gates (a plus), has showers, male and female sleeping quarters (like 4 sets of bunks in each), a hughe computer and gaming area and of course the FOOD.



What gets measured gets done.
User currently offlineBillReid From Netherlands, joined Jun 2006, 968 posts, RR: 0
Reply 17, posted (5 years 3 months 3 weeks 5 days 3 hours ago) and read 16163 times:

Money well spent!
Priorities in the right place.

Advance bookings for Jan, Feb and March to Europe show a strong 35-40% load factor across the board. Thousands of seats will be available.

The airline will need the lounges for the thousands of employees on fewer hours but still with D1 and D2 benefits.



Some people don't get it. Business is about making MONEY!
User currently offlineTUSAA From United States of America, joined Mar 2008, 218 posts, RR: 0
Reply 18, posted (5 years 3 months 3 weeks 5 days 2 hours ago) and read 16095 times:

The DFW NRSA Lounge is where the old Flagship Lounge use to be. I heard the showers may or may not be in use' there's an issue with trying to keep on duty employees from using them after work. AA's not going to pay somebody to monitor the activities going on in the lounge. Unfortunately most good things given to employees usually get ruined by employees' so hopefully everybody will respect this great perk from AA.

User currently offlineTranspac787 From United States of America, joined Jul 2007, 3163 posts, RR: 13
Reply 19, posted (5 years 3 months 3 weeks 5 days 2 hours ago) and read 16058 times:

Awesome!!!  highfive 

Quoting AJMIA (Thread starter):
* Shower (coming soon)

While transiting in NRT I paid 500 yen for one in some airport spa place and that was one of the best uses of 5 bucks I've ever found. After a long flight & need to relax.... nothin' quite like it.

I'm definitely going to have to try the DFW one out.



A340-500: 4 engines 4 long haul. 777-200LR: 2 engines 4 longer haul
User currently offlineMayor From United States of America, joined Mar 2008, 9952 posts, RR: 14
Reply 20, posted (5 years 3 months 3 weeks 5 days 2 hours ago) and read 16046 times:

Quoting Evan767 (Reply 9):
Why don't you guys just pay for the Crown Room membership? It's bound to be loads nicer than these AA nonrev lounges, and DL is the only airline (i think) that allows it's employees to buy club memberships.

Seeing as how the Crown Room membership has cost me $400 a year on a fixed income, I would rather used a non-rev lounge like this, especially considering I don't really use the Crown Room that often. Now, if they would reduce the membership fees for employees, somewhat, that might work, too.

[Edited 2008-12-22 19:30:42]


"A committee is a group of the unprepared, appointed by the unwilling, to do the unnecessary"----Fred Allen
User currently offlineFlyASAGuy2005 From United States of America, joined Sep 2007, 7004 posts, RR: 11
Reply 21, posted (5 years 3 months 3 weeks 5 days 2 hours ago) and read 15973 times:



Quoting Mayor (Reply 20):
Seeing as how the Crown Room membership has cost me $400 a year on a fixed income, I would rather used a non-rev lounge like this, especially considering I don't really use the Crown Room that often. Now, if they would reduce the membership fees for employees, somewhat, that might work, too.

 checkmark  Agreed!

That would be like saying, why don't you guys use the 20% discount (off the cheapest fare available) offered to employees rather than non-rev. Because it's there of course! Big grin . I mean, the only time I would actually use the CR would be between flights (not very appetizing w/ a 30 minute connection window) during delays, or when I get to the airport early. I don't fly int'l that often and I don't connect that often either. And in this day and age, ppl showing up to the airport early, even with added security measures is not like what it use to be. In Atlanta, if I have a 2000 departure, I'm getting to the airport at1900. Works every time.



What gets measured gets done.
User currently offlineBreaker1011 From United States of America, joined Nov 2007, 938 posts, RR: 2
Reply 22, posted (5 years 3 months 3 weeks 5 days 2 hours ago) and read 15958 times:



Quoting FLY2TUS (Reply 14):
Wow! Props to AA for this, taking care of their employees. I can say it's very nice to have access to SABRE when traveling.



Quoting BillReid (Reply 17):
Money well spent!
Priorities in the right place.

While having worked for AA at one point thinking also this is a stellar idea, I don't think pure NRSA nirvana was the sole intention here.

(1) Getting the NRSA's off the gate areas helps leave seats open for revenue passengers, especially helpful today as I cannot think of many US hubs that have enough seating in one gate area for an entire aircraft's compliment of passengers. Especially DFW and MIA, where it wasn't uncommon for 75+ nonrevs to stand-by for a single overbooked flight.

(2) Free up gate agents to focus on revenue. Especially true of the growing "friends and family" segment that aren't experienced and tend to ask lots of questions, helps gate agents focus on revenue passengers.

PS on #1 - Delta, PLEASE think about ATL when I say this! The number of seats per gate is truly a JOKE! Thank Heaven for the Crown Room.

Great job AA in helping make both the Nrsa's AND the revenue customer's experience better!



Life's tough. It's even tougher if you're stupid. J. Wayne
User currently offlineBillReid From Netherlands, joined Jun 2006, 968 posts, RR: 0
Reply 23, posted (5 years 3 months 3 weeks 5 days 2 hours ago) and read 15898 times:



Quoting Mayor (Reply 20):
Now, if they would reduce the membership fees for employees, somewhat, that might work, too.

You are now asking too much.
Do you have a clue what airport Sq footage costs?



Some people don't get it. Business is about making MONEY!
User currently offlineDeltaL1011man From United States of America, joined Sep 2005, 9071 posts, RR: 12
Reply 24, posted (5 years 3 months 3 weeks 5 days 1 hour ago) and read 15855 times:



Quoting Mayor (Reply 1):
Are you listening, DL????

No crap. Come on Delta you wanna talk about your "love" for the employees (and pass riders  duck  Wink pick up the slack.  duck 

Quoting Evan767 (Reply 9):
Why don't you guys just pay for the Crown Room membership? It's bound to be loads nicer than these AA nonrev lounges, and DL is the only airline (i think) that allows it's employees to buy club memberships.

Because CRC is pretty costly. I'm sure some would to be able to but if most people could pay for stuff like CRC they wouldn't non-reving.  Wink



yep.
25 Breaker1011 : Not to mention, but I'd think you'd drive away your revenue CRC members (like me) if the place started packing to the rafters with employees and thei
26 COEWR : Way to go AA...wish CO had this when I was working there...lotsa time in the airport waiting for flights would have been better spent flipping channel
27 Qqflyboy : As for other airline employees using the lounges... I don't think it's prohibited, but I think they'd have a hard time using them. The lounge at JFK r
28 Falcon84 : That's a great idea. CO needs to put those in IAH, EWR, CLE and a few other locations as well. We have little offices, but nothing like what AA is set
29 Tiger119 : - Then LAX (I guess) David
30 Boeing767mech : LAX had a lounge over by gates 42A
31 Skyymarc : Well done AA. It would have been nice to have these when I was non-reving back in the day. Is non-rev travel free anymore? It seems that fees and taxe
32 Bobnwa : If by a non-rev room you meen the room on the G concourse that contains two computers and two plastic chairs, I would hardly call this a lounge. Does
33 Pitintl : I hate that room. One of my old coworkers actually got locked in there by accident and no one knew she was in there. She ended up missing her flight
34 Etops1 : i sent this over to our vp of planning at usairways. never hurts to try.
35 Mayor : I doubt seriously if the money they make from employee CRC memberships will make that much difference in the long run. What I was getting at was that
36 Crjflyer35 : Ahh, you beat me to it!! The instant I saw the first post I began to think about sending it to the "About US" publication FAQ's...they normally get a
37 Mayor : I sent a copy of it to Richard Anderson. Like you said, couldn't hurt to try.
38 Floridaflyboy : I never said it was a lounge, did I?? I said it was a non-rev ROOM. I never once said it was anything like what AA is putting in. I simply said NW ha
39 FlyDeltaJets : I like the fact that I dont have to pay extra to fly in Business class and my pass travel excluding international taxes are all included in a $50 ann
40 Apodino : They just opened a new crew room in PHL, so maybe they could renovate the old one for something like this. As for me, I have a NRSA lounge when I tra
41 MTSUATC : I think this is a great idea, good job AA, wish UA had something like this when I used to non-rev all the time. To think of all the times I slept on t
42 N276AASTT : It's great that AA has done this. As a former employee for AA, I'd would have greatly appreciated and used this "perk" often. My question on this is "
43 DTW757 : What is a CR key? Would another AA or MQ employee from another city have such a key?
44 LONGisland89 : What about NRSA travelers who are not employees?
45 Platinumfoota : What?! Thanks for that info. This is a very good thing by AA. Maybe other airlines can learn from this (cough cough UA) There is other ways to make y
46 Bobnwa : Do all AA employees have a CR key, whatever that is, or an old jet bridge key. I wouldn't think most employees would have those.
47 TDubJFK : OK, I'll be the odd man out here. I can't believe that in this day and age any airline would spend money so wastefully. I mean paying for space in an
48 Transpac787 : For employees. Yes, money VERY well-spent. Read reply 45. Anything to boost employee morale is great, and that includes better benefits. And again li
49 Platinumfoota : Thanks! Airlines have always done things that involved giving back to Employees, usually through travel benefits. In my UA days we got free premium c
50 Maverick623 : 3K at the most. A drop in the bucket. Maybe a grand if you want to make it look decent. Probably doesn't cost anything. Spending $5000 on a NRSA "bre
51 DTW757 : This is from Jetnet. Employees at New York's Kennedy, Miami and Dallas/Ft. Worth have resourcefully found unused space, unused furnishings and in som
52 Mayor : Grinch! As has been said, the cost to do this is a drop in the bucket and has the potential for enormous returns in terms of employee morale.
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