Sponsor Message:
Civil Aviation Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
Is This Normal For A US Airline?  
User currently offlineQantas767 From Australia, joined Jul 2000, 101 posts, RR: 2
Posted (5 years 11 months 4 weeks 1 day 19 hours ago) and read 14014 times:

G'day All,

I have a question for the masses. I am an Aussie who is enjoying his first overseas trip to the United States. Up until now I have only ever flown Australian Airlines (sheltered - I know!) Today I flew with AA from JFK - LAX and I am shocked at the difference. Some things were quite different from Qantas, Ansett ect. Can any Americans tell me if this is the norm?

1. We were told by the Captain that ARTCC warned them that there was heavy turbulence ahead, and thus he would be putting on the seatbelt sign, telling the FAs to be seated. They never sat down, they continued service to first and business - then took the drink carts out en coach. We encounted some moderate to severe turb, people were still wandering around the cabin. On QF the cabin crew take their seats and then 'get up' people who attempt to stand up. I was a little concerned to see the carts come out in the Turb with the sign on. I have been through CAT before. The last thing I needed was a drinks cart to the face...

2. The cabin crew did not take their seats till about 2000-1500', and at leasts 2 I saw did not strap in. Who assists the evacuatuion if the crew are dead or wounded from blunt force truma in an accident because they did not stap in?

Is it or is it not a requirement for all pax and crew to observe the seatbelt sign in the US? I assumed that it would have been.

3. I think that this is an AA thing.. but the crew were so rude, My wife was hit in the kidneys with a tray by a FA. Instead of excusing herself in the in the isle the FA ran the tray into her to make her move. We sat by the galley and listened to the 2 older FAs bad mouth the Business and first passengers. I was disgusted.

I wish I kept my booking with Delta, I have only ever heard good things about them, I only changed it because of the QF AA oneworld points...

Wont do that again....


IF IT DON'T HOVER - DON'T BOTHER
43 replies: All unread, showing first 25:
 
User currently offlineDL Widget Head From United States of America, joined Apr 2000, 2100 posts, RR: 5
Reply 1, posted (5 years 11 months 4 weeks 1 day 18 hours ago) and read 13949 times:



Quoting Qantas767 (Thread starter):
1. We were told by the Captain that ARTCC warned them that there was heavy turbulence ahead, and thus he would be putting on the seatbelt sign, telling the FAs to be seated.

At DL, if the catptain asks the F/A's to be seated and discontinue the service, it's done. Of course, it's not only for the saftey of the passengers but for the crew as well. I'm a little surprised that the AA folks didn't immediately comply with the captain's request.

Quoting Qantas767 (Thread starter):
I wish I kept my booking with Delta, I have only ever heard good things about them, I only changed it because of the QF AA oneworld points...

Well, soon you'll be able to fly DL nonstop from SYD to LAX and experience our great service first hand.

Cheers


User currently offlineLuv2fly From United States of America, joined May 2003, 12150 posts, RR: 49
Reply 2, posted (5 years 11 months 4 weeks 1 day 18 hours ago) and read 13945 times:



Quoting Qantas767 (Thread starter):
I wish I kept my booking with Delta, I have only ever heard good things about them, I only changed it because of the QF AA oneworld points...

Wont do that again....

You could have had the same experience on DL, UA, NW or any other carrier out there.



You can cut the irony with a knife
User currently offlineAirPortugal310 From United States of America, joined Apr 2004, 3719 posts, RR: 2
Reply 3, posted (5 years 11 months 4 weeks 1 day 18 hours ago) and read 13909 times:

Quoting Qantas767 (Thread starter):
2. The cabin crew did not take their seats till about 2000-1500', and at leasts 2 I saw did not strap in. Who assists the evacuatuion if the crew are dead or wounded from blunt force truma in an accident because they did not stap in?

Seems normal to me based on what I have seen. Usually there is some kind of annoucement from the flight deck to the tune of "Cabin crew take your seats for landing" or a chime or something. On Embraer's, Ive even heard a more personal call from the FD asking the flight attendant by name to sit down.

Quoting Qantas767 (Thread starter):
3. I think that this is an AA thing.. but the crew were so rude, My wife was hit in the kidneys with a tray by a FA. Instead of excusing herself in the in the isle the FA ran the tray into her to make her move. We sat by the galley and listened to the 2 older FAs bad mouth the Business and first passengers. I was disgusted.

There are always bad apples with every airline..I dont usually judge a whole airline by a lousy flight attendant. I use the logic that everyone has their bad days and good days...

[Edited 2009-01-01 18:08:25]


I sell airplanes and airplane accessories
User currently offlineFlyASAGuy2005 From United States of America, joined Sep 2007, 7004 posts, RR: 7
Reply 4, posted (5 years 11 months 4 weeks 1 day 18 hours ago) and read 13900 times:

All the times i've flown, when the captain ask the flight crew to discontinue and strap in, they do. And soon after the announcement, you'll hear the call chime...


What gets measured gets done.
User currently offlineNws2002 From United States of America, joined Feb 2008, 926 posts, RR: 0
Reply 5, posted (5 years 11 months 4 weeks 1 day 18 hours ago) and read 13805 times:

I work as a FA for CO and I've never seen a crewmember not sit down when the captain tells us to. I think we've all pushed it on getting service done on some short flights, but same deal, I've always been strapped into my jumpseat by the time we land.

I'm know people are going to accuse me of making excuses for other airline employees, but maybe the crew had a discussion with the captain after the announcement was made, and based on that they decided to go ahead with the service.

I don't have an answer for the rude crew, maybe you just got a bad lot.


User currently offlineLincoln From United States of America, joined Nov 2004, 3887 posts, RR: 8
Reply 6, posted (5 years 11 months 4 weeks 1 day 18 hours ago) and read 13797 times:



Quoting Qantas767 (Thread starter):
I wish I kept my booking with Delta, I have only ever heard good things about them

You must not listen (just kidding). Neither AA or DL are terribly high on my list based on admitedly limited experiences with both, but AA was infinitely more plesant than DL. To put it another way, I would actually fly AA again. On the other hand I'm trying to figure out a way to burn 200,000 FF miles before the NW integration with DL is complete to avoid going near DL again. I really don't enjoy being screamed at/accused of lying when inquiring about missing luggage, especially when the airline eventually admits that the misrouting of my luggage was entirely their fault. (DELTA = Don't Expect Luggage To Arrive or Devert Every Luggage To Atlanta  Smile)

Every one of your experiences could have been had on any airline... My last NW flight I listened to two of the FAs moaning about how they got shafted by AIr West, Republic, Northwest and now how Delta was 'going to get them'.

Here, unless the captain makes a specific announcement, in my experience the Seat Belt sign is treated as a "for passengers only" item. In fact, it's common for the captain to turn on the seat belt sign during meal and beverage services [if it's not already on] to keep the asile clear for the crew. Same thing if there's a medical issue -- first thing that happens after the call for doctors is to turn the sign on, again, IME.

Specifically, 14 CFR 121.317 (f) requires that "[e]ach passenger required by §121.311(b) to occupy a seat or berth shall fasten his or her safety belt about him or her and keep it fastened while the “Fasten Seat Belt” sign is lighted."

I can't find a similar requirement for crew members, except that 14 CFR 121.311 (b) requires that "...each person on board an airplane operated under this part shall occupy an approved seat or berth with a separate safety belt properly secured about him or her during movement on the surface, takeoff, and landing..." and 14 CFR 121.311 (g) requires that "[e]ach flight attendant must have a seat for takeoff and landing in the passenger compartment that meets the requirements of §25.785 of this chapter, effective March 6, 1980..." [exceptions omited]

Lincoln



CO Is My Airline of Choice || Baggage Claim is an airline's last chance to disappoint a customer || Next flts in profile
User currently offlineUnited1 From United States of America, joined Oct 2003, 6134 posts, RR: 9
Reply 7, posted (5 years 11 months 4 weeks 1 day 18 hours ago) and read 13765 times:



Quoting Qantas767 (Thread starter):
1. We were told by the Captain that ARTCC warned them that there was heavy turbulence ahead, and thus he would be putting on the seatbelt sign, telling the FAs to be seated. They never sat down, they continued service to first and business - then took the drink carts out en coach.

I've never run into a flight crew on any US airline that has not discontinued service and strapped in immediately when the captain has asked for the F/As to be seated. That being said simply putting the fasten seat belt sign on doesn't mean that the F/As need to stop working and stow the carts, I've been on many flights where the seat belt sign is on for light chop ect and the crew goes about their business as normal. I think you will find that US airlines tend to keep the fasten seat belt sign illuminated more then allot of their overseas counterparts.

Quoting Qantas767 (Thread starter):
The cabin crew did not take their seats till about 2000-1500', and at leasts 2 I saw did not strap in.

Pretty normal for F/As to remain up until the last few minutes before landing, it is however not normal for them to not strap into their jump seats.



Semper Fi - PowerPoint makes us stupid.
User currently offlineRyanair!!! From Australia, joined Mar 2002, 4757 posts, RR: 25
Reply 8, posted (5 years 11 months 4 weeks 1 day 16 hours ago) and read 13522 times:



Quoting Qantas767 (Thread starter):
3. I think that this is an AA thing.. but the crew were so rude, My wife was hit in the kidneys with a tray by a FA. Instead of excusing herself in the in the isle the FA ran the tray into her to make her move. We sat by the galley and listened to the 2 older FAs bad mouth the Business and first passengers. I was disgusted.

Your disclaimer is that you are a sheltered one. So now you know not to have high expectations when flying "over there". What you have experienced was pretty much run-on-mill based on the flights I have done with them (and UA, HP NW and CO).



Welcome to my starry one world alliance, a team in the sky!
User currently offlineOdysseus9001 From United States of America, joined Oct 2008, 140 posts, RR: 0
Reply 9, posted (5 years 11 months 4 weeks 1 day 16 hours ago) and read 13415 times:



Quoting Qantas767 (Thread starter):
never sat down, they continued service to first and business - then took the drink carts out en coach.

I've flown many times with U.S. airlines and pretty much flown most of them, though the significant majority of my flights have been with DL, UA, and US, due to destinations and the flights from the city I live in. I've flown a few times with AA. In my experience, if the Captain adds the qualifier that the flight attendants be seated, the flight attendants all seat themselves 98% of the time. Only in a very, very few instances have I seen them not do this.

Quoting Qantas767 (Thread starter):
2. The cabin crew did not take their seats till about 2000-1500', and at leasts 2 I saw did not strap in.

I haven't paid as close attention to this, but generally, they are performing various landing preparation tasks until fairly late in final descent, as they are making sure the passenger seatbelts are fastened, tray tables are up, seats are straight, etc. However, I've never seen any flight attendant stand during landing. Unfortunately, I don't always have a vantage point on the FA seats, so I can't really give you a good answer how often seatbelts are fastened.

Quoting Qantas767 (Thread starter):
3. I think that this is an AA thing.. but the crew were so rude,

I've also flown with many foreign airlines (BA, AF, LH, LO, RO, FB, TK, to mention some of the recent ones), so I can make some comparisons. In many hundreds of flights, I've never encountered an U.S. airline FA who was deliberately rude to passengers or denigrated them in their hearing. I've seen good FA's who went out of their way to make sure their passengers were taken care of, both in service and safety. I would say the majority fall in this category. I've seen depressingly indifferent FAs who would do their jobs without enthusiasm. However, I've never seen an FA deliberately ram somebody with the cart, so I would say your experience is atypical.

My general experience is that there is a wider dispersion of customer service experience on foreign airlines, with a few better than the U.S. airlines, and a few worse, with the U.S. airlines mostly in the middle of the pack.

For example, I've never had a bad experience with AF...they have always provided exemplary service. On the other hand, my TATL experience on LH coach was extremely unpleasant...never again. For U.S. airlines, my experience generally has ranged from average to good service, but the variation isn't as large.

I'm a low blood pressure guy who is relatively easy to please, so, I'm sure others who are more particular might disagree. In general though, I would say your experience is a bit atypical.

regards,

John


User currently offlineSCCutler From United States of America, joined Jan 2000, 5617 posts, RR: 28
Reply 10, posted (5 years 11 months 4 weeks 1 day 16 hours ago) and read 13388 times:

I am no apologist for AA, but I have never observed that sort of shenanagins on AA myself, and have (actually) usually had excellent in-plane service; it's the nimrods on the ground who have made me boil.


...three miles from BRONS, clear for the ILS one five approach...
User currently offlineTsalas08 From United States of America, joined Sep 2008, 10 posts, RR: 0
Reply 11, posted (5 years 11 months 4 weeks 1 day 13 hours ago) and read 12952 times:

I fly quite often as I work with the airlines. I don't recall ever hearing a capt. announce that the flight attendants be seated mid flight. I have however heard pilots ask the crew to be seated for takeoff/landing. Maybe its done via phone when the turbulence is severe enough to warrant the crew taking a seat.

Also, Had the crew sat down mid service, I'm sure they would have had quite a few pissed off passengers.


User currently offlineGoBoeing From United States of America, joined Jun 2000, 2727 posts, RR: 15
Reply 12, posted (5 years 11 months 4 weeks 1 day 13 hours ago) and read 12852 times:



Quoting Qantas767 (Thread starter):
We were told by the Captain that ARTCC warned them that there was heavy turbulence ahead, and thus he would be putting on the seatbelt sign, telling the FAs to be seated. They never sat down, they continued service to first and business - then took the drink carts out en coach. We encounted some moderate to severe turb, people were still wandering around the cabin. On QF the cabin crew take their seats and then 'get up' people who attempt to stand up. I was a little concerned to see the carts come out in the Turb with the sign on. I have been through CAT before. The last thing I needed was a drinks cart to the face...

If the cockpit crew advises the cabin crew to sit down until the plane is through the turbulent area and they don't sit down, then oh well! They're risking being thrown into the ceiling and breaking bones and snapping their neck in a nasty angle as they bounce off of whatever is around them. I think most would take the advice of the pilots and what you saw was an exception.

You say you encountered moderate to severe turbulence and you list your occupation as a military pilot. I've got to ask -- were you really in what you would consider to be severe turbulence? If you were in severe and people were up walking around, then you weren't in severe because they'd have been thrown into the air. You were not in severe turbulence and we can ascertain this fact by reading about people's behavior in the cabin.


User currently offlineAndz From South Africa, joined Feb 2004, 8469 posts, RR: 10
Reply 13, posted (5 years 11 months 4 weeks 1 day 13 hours ago) and read 12797 times:
Support Airliners.net - become a First Class Member!



Quoting Tsalas08 (Reply 11):
I don't recall ever hearing a capt. announce that the flight attendants be seated mid flight.

I have heard it a few times here, sometimes the purser will tell the crew not to serve hot drinks, then if it gets worse the call comes from the flight deck for service to be suspended.

Quoting Tsalas08 (Reply 11):
Had the crew sat down mid service, I'm sure they would have had quite a few pissed off passengers.

Safety first!



After Monday and Tuesday even the calendar says WTF...
User currently offlineKGAIflyer From United States of America, joined Jul 2008, 4330 posts, RR: 1
Reply 14, posted (5 years 11 months 4 weeks 1 day 13 hours ago) and read 12684 times:
Support Airliners.net - become a First Class Member!



Quoting Qantas767 (Thread starter):
We were told by the Captain that ARTCC warned them that there was heavy turbulence ahead, and thus he would be putting on the seatbelt sign, telling the FAs to be seated. They never sat down, they continued service to first and business - then took the drink carts out en coach. We encounted some moderate to severe turb, people were still wandering around the cabin. On QF the cabin crew take their seats and then 'get up' people who attempt to stand up.

I was just on UA1124 YVR-DEN. We encountered turbulence severe enough on descent and final approach that the purser announced on the PA "Should we have need to evacuate the aircraft, please leave all your belongings behind."

Believe me *everyone* sat down and strapped in.


User currently offlineMillwallSean From Singapore, joined Apr 2008, 1296 posts, RR: 6
Reply 15, posted (5 years 11 months 4 weeks 1 day 13 hours ago) and read 12576 times:

Generally US airlines does care about safety, if they didn't on this occasion, it must be the exception to the rule or perhaps there was further info provided to the crew that you didn't hear.

However when it comes to service you have just been on a normal US flight.
Doesn't matter who of the majors you fly with, you will be as disappointed. service on US majors is not something to write home about and if you're used to airlines from other parts of the world you are more or less sure to be disappointed.

Personally I reckon all crew gossip comes with the profession.
The problem with US crew is that when they gossip they talk so loud you tend to hear them.



No One Likes Us - We Dont Care.
User currently offlineItalianFlyer From United States of America, joined Nov 2007, 1099 posts, RR: 2
Reply 16, posted (5 years 11 months 4 weeks 1 day 13 hours ago) and read 12540 times:



Quoting KGAIflyer (Reply 14):
I was just on UA1124 YVR-DEN. We encountered turbulence severe enough on descent and final approach that the purser announced on the PA "Should we have need to evacuate the aircraft, please leave all your belongings behind."

Believe me *everyone* sat down and strapped in.

LOL I bet they did!! FYI: "Should we have need to evacuate the aircraft, please leave all your belongings behind." is Company mandated "final approach" Announcement Handbook stock that many FA's do not read because it freaks people out. You may or may not hear it on UAL flights and I think it is finally gone from the latest revision.


User currently offlineZKEOJ From New Zealand, joined Feb 2005, 1052 posts, RR: 6
Reply 17, posted (5 years 11 months 4 weeks 1 day 13 hours ago) and read 12499 times:



Quoting Qantas767 (Thread starter):
I wish I kept my booking with Delta

I guess you'll get a hit and miss with every airline. I was just in the US and flew UA, DL, CO and AS. In total contrast to the common a-net debates, DL was by far the worst (we couldn't believe what we saw/experienced), and AS and UA were by far the best. I have always been happy on UA, and this was the first time in quite a few years I flew them again. To me, there were perfectly alright, with very friendly crews. Same goes for AS - the SEA-LAX flight was one of the best I ever had domestically. A wonderful cheery crew. They were funny (but not the cheap no-frills funny), and did a great job.

Re your observations: I can hardly believe that the FA's weren't strapped in for landing - that would be VERY unusual for any airline I think. I have never seen that before...

Cheers
micha


User currently offlineEK345 From United States of America, joined Dec 2003, 163 posts, RR: 0
Reply 18, posted (5 years 11 months 4 weeks 1 day 12 hours ago) and read 12428 times:

I would recommend that you try Virgin America. They have an excellent, consistent product, and truly go out of their way in the name of excellent customer service.

Enjoy your stay in the US!

EK345



"and miles to go before I sleep..."
User currently offlineAS777 From United States of America, joined Nov 2007, 145 posts, RR: 0
Reply 19, posted (5 years 11 months 4 weeks 1 day 12 hours ago) and read 12415 times:



Quoting United1 (Reply 7):
I've never run into a flight crew on any US airline that has not discontinued service and strapped in immediately when the captain has asked for the F/As to be seated.

I agree. I have been on a few AS flights where the captain has come on and said "We need everyone to sit down, we are going to be hitting rough turbulence, the F/A's will finish their beverage service when we our out of it" and they all stop what they are doing and sit down.

Matter of fact, a couple times the purser has come on and told the passengers that service would be suspended until the captain tells them it is safe to proceed.

If I'm not mistaken I was on a UA flight that did the same thing.

And as far as the beverage cart goes, I was on a NW ANC-DTW when the F/A told passengers to try and keep the isle clear as they were doing service and one F/A actually started shoving a passenger back to their seat with the beverage cart. I laughed for a long time at that. I know it was wrong to laugh at, but it was so freakin funny.


User currently offlineHeathrow From United Kingdom, joined Sep 2005, 980 posts, RR: 0
Reply 20, posted (5 years 11 months 4 weeks 1 day 11 hours ago) and read 11867 times:

I've had simmilar experiences. NW I had rude f/a's and ESPECIALLY rude ground staff in DTW and BOS. Also with AC (I know it's Canadian, but very similar countries), I've had the F/A not do the safety briefing, Not come round with a trolley, etc. It was a short QK flight on a DH3, but every time I take that flight, they both give the briefing and come round.

User currently offlineKGAIflyer From United States of America, joined Jul 2008, 4330 posts, RR: 1
Reply 21, posted (5 years 11 months 4 weeks 1 day 5 hours ago) and read 8964 times:
Support Airliners.net - become a First Class Member!



Quoting Heathrow (Reply 20):
Also with AC (I know it's Canadian, but very similar countries), I've had the F/A not do the safety briefing,

I find this quite odd since on most AC planes the safety briefing is pre-recorded and given over the aircraft IFE system.

Are you, perhaps, speaking of AC Jazz?


User currently offlineShanxz From Singapore, joined Apr 2006, 243 posts, RR: 0
Reply 22, posted (5 years 11 months 4 weeks 1 day 5 hours ago) and read 8763 times:



Quoting Odysseus9001 (Reply 9):
I've seen good FA's who went out of their way to make sure their passengers were taken care of, both in service and safety. I would say the majority fall in this category. I've seen depressingly indifferent FAs who would do their jobs without enthusiasm. However, I've never seen an FA deliberately ram somebody with the cart, so I would say your experience is atypical.

 checkmark  FA's are the ultimate touchpoints of the airline, and can make or break the brand experience. There's only so much that training can do - ultimately, it's up to the flight attendant to do his/her job with passion - and many of them do. My experience has been those who've either been in the job for a very long time, or those who're free out of training are the best. This is what resulted in my pleasant personal experience with UA, despite low expectations.



Airlines are in the service business, not transport. Brand matters...
User currently onlineLAXdude1023 From India, joined Sep 2006, 7815 posts, RR: 25
Reply 23, posted (5 years 11 months 4 weeks 1 day 4 hours ago) and read 8535 times:



Quoting Qantas767 (Thread starter):
3. I think that this is an AA thing.. but the crew were so rude, My wife was hit in the kidneys with a tray by a FA. Instead of excusing herself in the in the isle the FA ran the tray into her to make her move. We sat by the galley and listened to the 2 older FAs bad mouth the Business and first passengers. I was disgusted.

Youre going to find bad apples with every carrier (not just the US ones). I have found that over the years, that the service level on every US carrier (except CO, who is better) is exactly the same. Ive had good and bad experiances with AA, DL, UA, and NW. There really isnt a difference between those guys service wise. If you want better service fly CO, but their route network will have you flying thorugh IAH or EWR every where you go.

Quoting Qantas767 (Thread starter):
1. We were told by the Captain that ARTCC warned them that there was heavy turbulence ahead, and thus he would be putting on the seatbelt sign, telling the FAs to be seated. They never sat down, they continued service to first and business - then took the drink carts out en coach. We encounted some moderate to severe turb, people were still wandering around the cabin. On QF the cabin crew take their seats and then 'get up' people who attempt to stand up. I was a little concerned to see the carts come out in the Turb with the sign on. I have been through CAT before. The last thing I needed was a drinks cart to the face...

That is unusual and ive never actually seen that before. If been on AA many times where the captian has told the FA's to sit, and every time they did.



Stewed...Lewd...Crude...Irreverent...Belligerent
User currently offlineRussianJet From Belgium, joined Jul 2007, 7719 posts, RR: 21
Reply 24, posted (5 years 11 months 4 weeks 1 day 3 hours ago) and read 7962 times:



Quoting MillwallSean (Reply 15):
Generally US airlines does care about safety, if they didn't on this occasion, it must be the exception to the rule or perhaps there was further info provided to the crew that you didn't hear.

However when it comes to service you have just been on a normal US flight.
Doesn't matter who of the majors you fly with, you will be as disappointed. service on US majors is not something to write home about and if you're used to airlines from other parts of the world you are more or less sure to be disappointed.

Personally I reckon all crew gossip comes with the profession.
The problem with US crew is that when they gossip they talk so loud you tend to hear them.

He was flying AA. The thread was titled 'Is This Normal For A US Airline'.



✈ Every strike of the hammer is a blow against the enemy. ✈
25 Hatbutton : I have to agree. I've flown LH transatlantic 2 times and each flight I had a head FA who ran the Y cabin like a boarding school. She seemed to scold
26 Pilotpip : You can tell FA's to sit down, but they're going to do what they want. Had a situation like this last spring. Flying into ATL we warned the FAs numero
27 CPDC10-30 : That's also the British and to a lesser extent, Canadian approach. However, on NZ, they couldn't care less if people get up when the seat belt sign i
28 United1 : Actually there are no federal regulations that I know of here in the US that require window shades to be open for takeoff or landing.
29 Hatbutton : I think there is a requirement for the window shades on the overwing emergency exits to be open though for takeoff and landing. I've heard this numer
30 United1 : That's a logical reason for them to be open, but the way it was explained to me is that some airlines have a company policy requiring them to be open
31 Heathrow : I am speaking of QK yeah, but even QK has it recorded, she just didn't play it.
32 IAirAllie : How was this physically possible? If your wife was seated her kidneys would be unreachable? Even if she was standing the trays aren't exactly carried
33 Hatbutton : Oh ok that could be it then. I just know on the airline I work for that they have to be open.
34 IAirAllie : not could be...it is ...window shades are not an FAR.
35 KGAIflyer : Thanks for clarifying.
36 Ualcsr : As you can see from all the different opinions on here, you probably shouldn't blame AA for this one specific flight regarding the service issues. Unf
37 N505FX : Having just flown on LH inter-Germany, I have to say, it isn't only the U.S. based carriers that aren't worth writing home about. Heck, even on QS in
38 TransIsland : I guess it just proves the point that there are bad experiences to be had everywhere. Mine with DL were less pleasant then with AA, but all the while,
39 WN700Driver : Doesn't Ever LeaveThe Airport, Seriously though, I think this poor bloke just got a bad taste. Domestic carriers do suffer from occasionally poor, an
40 MotorHussy : Do you mean Australian Airlines as in the former leisure wing of QF or Australian airlines as in airlines from Australia like AN, QF, DJ etc? Regards
41 Mayor : Has this turned into a promo for "my favorite airline"?
42 Spacecadet : A couple things here... Drink service usually happens shortly after takeoff so I'm assuming that's when this occurred. If so, you experienced light t
43 Qantas767 : At times we were in Mod-sev turb. The seatbelt sign was put on about 2 hours in to the trip, and was not switched off unitil we hit the gate. That le
Top Of Page
Forum Index

This topic is archived and can not be replied to any more.

Printer friendly format

Similar topics:More similar topics...
Militair (US? Germany?) - Is This T/table For Real posted Sun Dec 15 2002 21:44:22 by Aviatsiya
What Is The Mood Of US Airline Employees? posted Wed May 28 2008 08:22:20 by B777A340Fan
Transavia Operating KLM Flights-is This Normal? posted Sun Jan 20 2008 12:20:16 by TomFoolery
Tupolev Wheel Fire. Is This Bloke For Real? posted Tue Mar 20 2007 12:35:24 by Cumulus
What Customer Is This 777 For? posted Fri Feb 16 2007 09:35:39 by JMO-777
Was 1978 Too Late For US Airline Deregulation? posted Wed Sep 27 2006 19:49:51 by Tangowhisky
Is This Video For Real? posted Sun Oct 16 2005 17:23:39 by Shamrocka330
Is This Video For Real? posted Tue Sep 27 2005 06:19:54 by Desh
Is This Rescue For Real Or Exercise posted Fri Jul 1 2005 15:46:04 by HAWK21M
Close Call At MDW - Is This Normal? (with Photo) posted Sun Jun 19 2005 08:46:13 by AndrewUber
Was 1978 Too Late For US Airline Deregulation? posted Wed Sep 27 2006 19:49:51 by Tangowhisky
Is This Video For Real? posted Sun Oct 16 2005 17:23:39 by Shamrocka330
Is This Video For Real? posted Tue Sep 27 2005 06:19:54 by Desh
Is This Rescue For Real Or Exercise posted Fri Jul 1 2005 15:46:04 by HAWK21M