Mbj-11 From , joined Dec 1969, posts, RR: Posted (7 years 1 month 1 week 1 day 4 hours ago) and read 11348 times:
Does anyone find the staff who work at MIA as being really mean? I would go as far to say prejudiced in some cases. AA staffers in particular are very very poor in their dealings with the travelling public. The excuse of having to work at an airline as not being easy doesn't carry weight anymore. I realize that Guatemalans,Nicaraguans and Caribbean travelers are treated very bad.
Is it something in the water?
Mt99 From , joined Dec 1969, posts, RR:
Reply 3, posted (7 years 1 month 1 week 1 day 3 hours ago) and read 11289 times:
Ill shamelsy copy/paste a post a made a few hours ago on a different thread
But, as expected, the greatest disappointment was of course Miami. After landing from GUA it took me over 2 hours to get to my connection flight. Immigration surprisingly took only 10 minutes. The rest of the time was walking in circles for miles and miles, waiting for luggage in that "mercado" that is the baggage carousels. The worse was getting back into Terminal D (ironically - we arrvived at Terminal D to begin with!) to catch my connecting flight.
The TSA security line was insane. Thousands of people, all getting riotous because of the slow movement. One guy was this close to being arrested. Ironically there are signs that read "Miami Airport TSA's Airport of the Year 2008"
So glad to be out of Miami and back in the civilization of the Mid-West
FrequentFlyKid From , joined Dec 1969, posts, RR:
Reply 4, posted (7 years 1 month 1 week 1 day 3 hours ago) and read 11284 times:
I've had very bad experiences from AA staff at MIA also. They were rude for no reason and actually created the problems with their attitudes. Obviously this can happen anywhere with any airline, but I have noticed several times at MIA as well.
SCL767 From , joined Dec 1969, posts, RR:
Reply 5, posted (7 years 1 month 1 week 1 day 3 hours ago) and read 11254 times:
Quoting Mbj-11 (Thread starter): I realize that Guatemalans,Nicaraguans and Caribbean travelers are treated very bad.
They aren't the only ones treated badly. I agree that for the most part AA's ground staff at MIA could be more courteous. There are some really nice and helpful gate agents, but they are in the minority at MIA. However, AA's check-in staff could use some lessons in customer service. Especially the ones who check-in Elites, First and Business Class passengers.
Quoting Luv2fly (Reply 1): I have to agree I try to avoid MIA at all costs.
Your not the only one, I rather fly out of FLL on domestic flights rather than MIA.
CALMSP From , joined Dec 1969, posts, RR:
Reply 7, posted (7 years 1 month 1 week 1 day 3 hours ago) and read 11201 times:
i ripped apart our own staff in MIA for late luggage as well. no other flights arriving at 1030pm, yet I had to wait 42 minutes for the first bag to be downloaded onto the belt. Absolutly unacceptable.
StarGuy From , joined Dec 1969, posts, RR:
Reply 9, posted (7 years 1 month 1 week 1 day 3 hours ago) and read 11126 times:
Just arrived back from MIA to London Heathrow and I have probably just experienced one of the rudest security staff mambers at MIA. Let me set the scene. I was traveling on staff concessions with my friend, we approached the Premium economy check in desk to speak to a Virgin ground staff member who deals with the staff travelers and I passed a security agent in the process and the conversation went like this:
Security agent: Whoa, whoa, hang on, what are you wanting here?
Me: I'm checking in for my flight???
Security agent: In Premium Economy?
Me: I'm staff and I need to speak to that lady (Virgin ground staff member) when checking in.
Security agent: Go away and come back in half an hour and then we can deal with you!
Well as you can imagine I was pretty appalled at being spoken to in this way, does he speak to all customers in this way? He had no idea that I wasn't a full fare Upper Class passenger when he first started. Some of these customers are spending thousands of pounds and dollars on their seats and this is their first interaction with one of the airport workers. Just to clarify, this person was not working for Virgin Atlantic but was non-VS uniformed agent, screening passports and tickets before you were "allowed" to approach the desk.
When I came back to the desk and spoke to my VS lady, she was appalled and mentioned that she was going to have a word with him... again!
Lexy From , joined Dec 1969, posts, RR:
Reply 10, posted (7 years 1 month 1 week 1 day 3 hours ago) and read 11101 times:
We have quite a few transplants in Tennessee from Florida and it seems each and everyone of them is an a$$. They all have a "better than you" attitude and a sense of pride about themselves that stinks of snobbiness. I haven't encountered one Floridian here in the Nashville area that is really pleasant to talk with on a daily basis. I used to work for a company based out of Florida and they treated all their people they hired like trash.
I realize there are nice people in Florida and from there, we just seem to get them here.
AirJamaica From , joined Dec 1969, posts, RR:
Reply 11, posted (7 years 1 month 1 week 1 day 3 hours ago) and read 11092 times:
Quoting Mbj-11 (Thread starter): AA staffers in particular are very very poor in their dealings with the travelling public.
I have only used AA three times. First in 2004...KIN-MIA-EWR and back. Second in 2006....KIN-MIA-MCO and back and in 2007 KIN-MIA-KIN. Luckily in all three instances it was smooth sailing. The staff I dealt with were all professional. But I am cognizant of the fact that there are also bad apples among the lot. Re MIA. A very large bustling airport that I avoid if possible. Getting there in the mornings is fine. Arriving there in the evenings when many other flights have arrived from all over the USA, Caribbean, Latin America & Europe then its another story. When I was doing KIN-MIA-EWR on AA it took me 2 hours to clear immigration/get to the gate of the connecting flight ( after a long and tiresome walk ).
ItalianFlyer From , joined Dec 1969, posts, RR:
Reply 12, posted (7 years 1 month 1 week 1 day 3 hours ago) and read 11049 times:
Well...I am not going to get into any broad generalizations here but from my experience and extensive travel to South Florida...Miami/Ft. Lauderdale is not the nicest place on earth in terms of interpersonal relations...and it transcends ethnic lines. I actually know New Yorkers who are offended by South Floridians. If you look at sites like placesrated.com and read the common gripe about SoFla from transplants, it is that the level of aggression down there is pretty obnoxious. Now...I DID NOT SAY THAT IS EVERYONE so dont flame me. But as many a-net current and former F/As will attest to....seeing MIA/FLL/PBI legs on your line...you all know that pit in your stomach feeling hehe.
Sampa737 From , joined Dec 1969, posts, RR:
Reply 13, posted (7 years 1 month 1 week 1 day 3 hours ago) and read 11031 times:
Flying through Miami from Sao Paulo is something I avoid at all costs. And depending on the actually cost, I'd avoid it. I try Dallas with AA or Atlanta on DL. It's not just American Airlines but the airport employees at restaurants as well. It's like you're on their dime not vice versa. I had to finally speak Portuguese one time (Spanish is closely related) to get a bagel! The lady did not understand English. I found this true at Starbucks. I can not stand Miami.
I don't like it when the threads get to bashing people, airports and cities, but alas, I just have. I have family (northern transplants) in Florida. I don't think the Miami airport is a fair judge of Floridians in general. But as a first stop into the US, I wish the airport would get a grip on itself in this respect.
RCS763AV From , joined Dec 1969, posts, RR:
Reply 14, posted (7 years 1 month 1 week 1 day 1 hour ago) and read 10834 times:
I hate MIA. It is the most inefficient, appalling airport facility i have ever been at. With the worse staff to cope with. Once, they took my three year old (back in 2000) sister to separate screening (nobody could go with her) because she didn´t speak english at the time and didn´t understand when they asked her to take her shoes off.
I always fly to FLL if going to florida. Or ATL/EWR if connecting elsewhere. They should tear it down, fire everybody and start all over again with that place.
LatinAviation From , joined Dec 1969, posts, RR:
Reply 17, posted (7 years 1 month 1 week 1 day 1 hour ago) and read 10700 times:
I had to laugh because my company just got some promotional material from Disney Institute and they actually sent a 'case study' on their work with the staff of MIA. Unreal.
Like the sentiment above, I avoid MIA at all costs - and I used to live there and loved the airport (for spotting). I just recently bought tickets to Honduras and paid $300 more to fly on CO via IAH vs. AA via MIA.
Yellowtail From , joined Dec 1969, posts, RR:
Reply 20, posted (7 years 1 month 1 week 23 hours ago) and read 10514 times:
Quoting Luv2fly (Reply 1): I have to agree I try to avoid MIA at all costs. I can put up with the third world airport facilities, though not being a Spanish speaker I find myself being an outsider looking in.
I must say...I agree...I avoid Miami at all costs...
I think the issue is the fact that they just get way too much florida sunshine that their bodies just cannot handle...or maybe it is the swamp gas. Even TSA, Immigration etc are rude...horribly rude. One even asked me one time "if I knew my wife had come through a few days earlier" ...well if I was in my home country I would have let him have a piece of my mind.
No its not, Boca or Palm Beach are NEW YORK South, Miami is another planet. CUBA.
MIA has always been a mess, it was worse under PA and Eastern. AA has brung a far more professional atitude, trust me things were REALLY bad. Far more frequency to all Latin Destinations. AA 777 are something truly spectacular to EZE, GRU, LHR and MAD.
AirJamaica From , joined Dec 1969, posts, RR:
Reply 22, posted (7 years 1 month 1 week 23 hours ago) and read 10361 times:
Quoting Yellowtail (Reply 20): I think the issue is the fact that they just get way too much florida sunshine that their bodies just cannot handle...or maybe it is the swamp gas.
Quoting Yellowtail (Reply 20): Even TSA, Immigration etc are rude...horribly rude. One even asked me one time "if I knew my wife had come through a few days earlier" ...well if I was in my home country I would have let him have a piece of my mind.
Never experienced one luckily. But I remember when I was connecting there to MCO in 2006 a TSA literally " barked" at an obviously first time traveler ( or she was just not familiar with MIA ) because she accidentally made a wrong turn. Of course she was embarrassed as everyone in the immigration hall was looking. Another officer nicely directed her as to where to continue. Can you imagine being yelled at....." Where the hell are you going " in front of hundreds of travelers ? Shame on you MIA TSA. Leave the barking for the dogs please.
The first thing that went through my mind when I read this was "MIA isn't the only one, EWR is pretty bad as well!" I went through EWR from IAH a few weeks ago on my way to FRA and I was appalled at what was going on. At IAH the staff were so friendly and helpful (put me in First class IAH-EWR when no economy seats were available after I missed my original flight due to weather/mechanical problems. At EWR they were extremely reluctant to give up 15 seconds of their time to be asked a question. Needless to say, I'm going to try and avoid having EWR in my travel plans in the future...