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Why Is MIA Staff So Mean?  
User currently offlineMbj-11 From Jamaica, joined Aug 2000, 386 posts, RR: 1
Posted (5 years 7 months 3 weeks 2 days 16 hours ago) and read 10595 times:

Does anyone find the staff who work at MIA as being really mean? I would go as far to say prejudiced in some cases. AA staffers in particular are very very poor in their dealings with the travelling public. The excuse of having to work at an airline as not being easy doesn't carry weight anymore. I realize that Guatemalans,Nicaraguans and Caribbean travelers are treated very bad.
Is it something in the water?


Jesus is the Christ and he alone saves
80 replies: All unread, showing first 25:
 
User currently offlineLuv2fly From United States of America, joined May 2003, 12099 posts, RR: 49
Reply 1, posted (5 years 7 months 3 weeks 2 days 15 hours ago) and read 10563 times:
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I have to agree I try to avoid MIA at all costs. I can put up with the third world airport facilities, though not being a Spanish speaker I find myself being an outsider looking in.


You can cut the irony with a knife
User currently offlineCALMSP From United States of America, joined Aug 2003, 3942 posts, RR: 7
Reply 2, posted (5 years 7 months 3 weeks 2 days 15 hours ago) and read 10544 times:
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Its New York South!!!!!!!!!!!


okay, I'm waiting for the rich to spread the wealth around to me. Please mail your checks to my house.
User currently offlineMt99 From United States of America, joined May 1999, 6577 posts, RR: 6
Reply 3, posted (5 years 7 months 3 weeks 2 days 15 hours ago) and read 10536 times:
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Ill shamelsy copy/paste a post a made a few hours ago on a different thread

But, as expected, the greatest disappointment was of course Miami. After landing from GUA it took me over 2 hours to get to my connection flight. Immigration surprisingly took only 10 minutes. The rest of the time was walking in circles for miles and miles, waiting for luggage in that "mercado" that is the baggage carousels. The worse was getting back into Terminal D (ironically - we arrvived at Terminal D to begin with!) to catch my connecting flight.

The TSA security line was insane. Thousands of people, all getting riotous because of the slow movement. One guy was this close to being arrested. Ironically there are signs that read "Miami Airport TSA's Airport of the Year 2008"

So glad to be out of Miami and back in the civilization of the Mid-West



Step into my office, baby
User currently offlineFrequentFlyKid From United States of America, joined Nov 2001, 1206 posts, RR: 1
Reply 4, posted (5 years 7 months 3 weeks 2 days 15 hours ago) and read 10531 times:

I've had very bad experiences from AA staff at MIA also. They were rude for no reason and actually created the problems with their attitudes. Obviously this can happen anywhere with any airline, but I have noticed several times at MIA as well.

User currently offlineSCL767 From Chile, joined Feb 2006, 8803 posts, RR: 5
Reply 5, posted (5 years 7 months 3 weeks 2 days 15 hours ago) and read 10501 times:
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Quoting Mbj-11 (Thread starter):
I realize that Guatemalans,Nicaraguans and Caribbean travelers are treated very bad.

They aren't the only ones treated badly. I agree that for the most part AA's ground staff at MIA could be more courteous. There are some really nice and helpful gate agents, but they are in the minority at MIA. However, AA's check-in staff could use some lessons in customer service. Especially the ones who check-in Elites, First and Business Class passengers.

Quoting Luv2fly (Reply 1):
I have to agree I try to avoid MIA at all costs.

Your not the only one, I rather fly out of FLL on domestic flights rather than MIA.


User currently offlineIkramerica From United States of America, joined May 2005, 21511 posts, RR: 60
Reply 6, posted (5 years 7 months 3 weeks 2 days 15 hours ago) and read 10478 times:

I have always hated going through MIA, and thankfully don't have to do it much anymore. Rude staff, poor selection of food, lost luggage.

Strange because all other Florida airports have nice people and good service.

The New York comment reminds me of a really funny line from the movie "Terms of Endearment" delivered by John Lithgow:

Clerk: "I don't think I was being mean."
JL: "Then you must be from New York."



Of all the things to worry about... the Wookie has no pants.
User currently offlineCALMSP From United States of America, joined Aug 2003, 3942 posts, RR: 7
Reply 7, posted (5 years 7 months 3 weeks 2 days 15 hours ago) and read 10448 times:
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i ripped apart our own staff in MIA for late luggage as well. no other flights arriving at 1030pm, yet I had to wait 42 minutes for the first bag to be downloaded onto the belt. Absolutly unacceptable.


okay, I'm waiting for the rich to spread the wealth around to me. Please mail your checks to my house.
User currently offlineAAtakeMeAway From United States of America, joined Jul 2004, 315 posts, RR: 0
Reply 8, posted (5 years 7 months 3 weeks 2 days 15 hours ago) and read 10418 times:

Funny you should mention this - Whenever the TV Show Airline was on, I would wonder what it would be like if they did a season with AA @ MIA - now THAT would be good TV!

User currently offlineStarGuy From United Kingdom, joined Dec 2005, 335 posts, RR: 0
Reply 9, posted (5 years 7 months 3 weeks 2 days 15 hours ago) and read 10373 times:

Just arrived back from MIA to London Heathrow and I have probably just experienced one of the rudest security staff mambers at MIA. Let me set the scene. I was traveling on staff concessions with my friend, we approached the Premium economy check in desk to speak to a Virgin ground staff member who deals with the staff travelers and I passed a security agent in the process and the conversation went like this:

Security agent: Whoa, whoa, hang on, what are you wanting here?

Me: I'm checking in for my flight???

Security agent: In Premium Economy?

Me: I'm staff and I need to speak to that lady (Virgin ground staff member) when checking in.

Security agent: Go away and come back in half an hour and then we can deal with you!

Well as you can imagine I was pretty appalled at being spoken to in this way, does he speak to all customers in this way? He had no idea that I wasn't a full fare Upper Class passenger when he first started. Some of these customers are spending thousands of pounds and dollars on their seats and this is their first interaction with one of the airport workers. Just to clarify, this person was not working for Virgin Atlantic but was non-VS uniformed agent, screening passports and tickets before you were "allowed" to approach the desk.

When I came back to the desk and spoke to my VS lady, she was appalled and mentioned that she was going to have a word with him... again!


User currently offlineLexy From United States of America, joined Jun 2006, 2515 posts, RR: 8
Reply 10, posted (5 years 7 months 3 weeks 2 days 15 hours ago) and read 10348 times:

We have quite a few transplants in Tennessee from Florida and it seems each and everyone of them is an a$$. They all have a "better than you" attitude and a sense of pride about themselves that stinks of snobbiness. I haven't encountered one Floridian here in the Nashville area that is really pleasant to talk with on a daily basis. I used to work for a company based out of Florida and they treated all their people they hired like trash.

I realize there are nice people in Florida and from there, we just seem to get them here.



Nashville, Tennessee KBNA
User currently offlineAirJamaica From Jamaica, joined Aug 2006, 2516 posts, RR: 0
Reply 11, posted (5 years 7 months 3 weeks 2 days 15 hours ago) and read 10339 times:



Quoting Mbj-11 (Thread starter):
AA staffers in particular are very very poor in their dealings with the travelling public.

I have only used AA three times. First in 2004...KIN-MIA-EWR and back. Second in 2006....KIN-MIA-MCO and back and in 2007 KIN-MIA-KIN. Luckily in all three instances it was smooth sailing. The staff I dealt with were all professional. But I am cognizant of the fact that there are also bad apples among the lot. Re MIA. A very large bustling airport that I avoid if possible. Getting there in the mornings is fine. Arriving there in the evenings when many other flights have arrived from all over the USA, Caribbean, Latin America & Europe then its another story. When I was doing KIN-MIA-EWR on AA it took me 2 hours to clear immigration/get to the gate of the connecting flight ( after a long and tiresome walk ).



greenheart
User currently offlineItalianFlyer From United States of America, joined Nov 2007, 1099 posts, RR: 2
Reply 12, posted (5 years 7 months 3 weeks 2 days 14 hours ago) and read 10296 times:

Well...I am not going to get into any broad generalizations here but from my experience and extensive travel to South Florida...Miami/Ft. Lauderdale is not the nicest place on earth in terms of interpersonal relations...and it transcends ethnic lines. I actually know New Yorkers who are offended by South Floridians. If you look at sites like placesrated.com and read the common gripe about SoFla from transplants, it is that the level of aggression down there is pretty obnoxious. Now...I DID NOT SAY THAT IS EVERYONE so dont flame me. But as many a-net current and former F/As will attest to....seeing MIA/FLL/PBI legs on your line...you all know that pit in your stomach feeling hehe.

User currently offlineSampa737 From Brazil, joined May 2005, 637 posts, RR: 1
Reply 13, posted (5 years 7 months 3 weeks 2 days 14 hours ago) and read 10278 times:

Flying through Miami from Sao Paulo is something I avoid at all costs. And depending on the actually cost, I'd avoid it. I try Dallas with AA or Atlanta on DL. It's not just American Airlines but the airport employees at restaurants as well. It's like you're on their dime not vice versa. I had to finally speak Portuguese one time (Spanish is closely related) to get a bagel! The lady did not understand English. I found this true at Starbucks. I can not stand Miami.

I don't like it when the threads get to bashing people, airports and cities, but alas, I just have. I have family (northern transplants) in Florida. I don't think the Miami airport is a fair judge of Floridians in general. But as a first stop into the US, I wish the airport would get a grip on itself in this respect.


User currently offlineRCS763AV From Colombia, joined Jun 2004, 4394 posts, RR: 12
Reply 14, posted (5 years 7 months 3 weeks 2 days 13 hours ago) and read 10081 times:

I hate MIA. It is the most inefficient, appalling airport facility i have ever been at. With the worse staff to cope with. Once, they took my three year old (back in 2000) sister to separate screening (nobody could go with her) because she didn´t speak english at the time and didn´t understand when they asked her to take her shoes off.

I always fly to FLL if going to florida. Or ATL/EWR if connecting elsewhere. They should tear it down, fire everybody and start all over again with that place.



Les escribo desde el frío de mi verde altiplano.
User currently offlineFlyingcat From United States of America, joined May 2007, 541 posts, RR: 0
Reply 15, posted (5 years 7 months 3 weeks 2 days 13 hours ago) and read 10028 times:

Columbian snow prices have risen above agent pay.  duck 

User currently offlineSlider From United States of America, joined Feb 2004, 6799 posts, RR: 34
Reply 16, posted (5 years 7 months 3 weeks 2 days 13 hours ago) and read 10036 times:



Quoting CALMSP (Reply 2):
Its New York South!!!!!!!!!!!

Bingo. That's a big part of it. Lot of old disgruntled EA folks too that have hung on well past their shelf life.

The points about the cultural issues are valid, but it's just not a nice place, period.


User currently offlineLatinAviation From United States of America, joined Nov 2003, 1276 posts, RR: 15
Reply 17, posted (5 years 7 months 3 weeks 2 days 13 hours ago) and read 9947 times:

I had to laugh because my company just got some promotional material from Disney Institute and they actually sent a 'case study' on their work with the staff of MIA. Unreal.

Like the sentiment above, I avoid MIA at all costs - and I used to live there and loved the airport (for spotting). I just recently bought tickets to Honduras and paid $300 more to fly on CO via IAH vs. AA via MIA.


User currently offlineBennett123 From United Kingdom, joined Aug 2004, 7566 posts, RR: 3
Reply 18, posted (5 years 7 months 3 weeks 2 days 12 hours ago) and read 9831 times:

I do'nt know what it is about NY.

I went there in 2005, and most people seemed OK.


User currently offlineTDubJFK From , joined Dec 1969, posts, RR:
Reply 19, posted (5 years 7 months 3 weeks 2 days 11 hours ago) and read 9769 times:



Quoting CALMSP (Reply 7):
i ripped apart our own staff in MIA for late luggage as well

How do you mean you "ripped apart" the CO staff?


User currently offlineYellowtail From United States of America, joined Jun 2005, 6119 posts, RR: 2
Reply 20, posted (5 years 7 months 3 weeks 2 days 11 hours ago) and read 9761 times:



Quoting Luv2fly (Reply 1):
I have to agree I try to avoid MIA at all costs. I can put up with the third world airport facilities, though not being a Spanish speaker I find myself being an outsider looking in.

I must say...I agree...I avoid Miami at all costs...


I think the issue is the fact that they just get way too much florida sunshine that their bodies just cannot handle...or maybe it is the swamp gas. Even TSA, Immigration etc are rude...horribly rude. One even asked me one time "if I knew my wife had come through a few days earlier" ...well if I was in my home country I would have let him have a piece of my mind.



When in doubt, hold on to your altitude. No-one has ever collided with the sky.
User currently offlineJfk777 From United States of America, joined Aug 2006, 8339 posts, RR: 7
Reply 21, posted (5 years 7 months 3 weeks 2 days 11 hours ago) and read 9608 times:
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Quoting CALMSP (Reply 2):
Its New York South!!!!!!!!!!!

No its not, Boca or Palm Beach are NEW YORK South, Miami is another planet. CUBA.

MIA has always been a mess, it was worse under PA and Eastern. AA has brung a far more professional atitude, trust me things were REALLY bad. Far more frequency to all Latin Destinations. AA 777 are something truly spectacular to EZE, GRU, LHR and MAD.


User currently offlineAirJamaica From Jamaica, joined Aug 2006, 2516 posts, RR: 0
Reply 22, posted (5 years 7 months 3 weeks 2 days 11 hours ago) and read 9608 times:



Quoting Yellowtail (Reply 20):
I think the issue is the fact that they just get way too much florida sunshine that their bodies just cannot handle...or maybe it is the swamp gas.

 rotfl  Good 1.

Quoting Yellowtail (Reply 20):
Even TSA, Immigration etc are rude...horribly rude. One even asked me one time "if I knew my wife had come through a few days earlier" ...well if I was in my home country I would have let him have a piece of my mind.

Never experienced one luckily. But I remember when I was connecting there to MCO in 2006 a TSA literally " barked" at an obviously first time traveler ( or she was just not familiar with MIA ) because she accidentally made a wrong turn. Of course she was embarrassed as everyone in the immigration hall was looking. Another officer nicely directed her as to where to continue. Can you imagine being yelled at....." Where the hell are you going " in front of hundreds of travelers ? Shame on you MIA TSA. Leave the barking for the dogs please.



greenheart
User currently offlineFRAspotter From United States of America, joined May 2004, 2349 posts, RR: 9
Reply 23, posted (5 years 7 months 3 weeks 2 days 11 hours ago) and read 9569 times:



Quoting Mbj-11 (Thread starter):
Does anyone find the staff who work at MIA as being really mean?

The first thing that went through my mind when I read this was "MIA isn't the only one, EWR is pretty bad as well!" I went through EWR from IAH a few weeks ago on my way to FRA and I was appalled at what was going on. At IAH the staff were so friendly and helpful (put me in First class IAH-EWR when no economy seats were available after I missed my original flight due to weather/mechanical problems. At EWR they were extremely reluctant to give up 15 seconds of their time to be asked a question. Needless to say, I'm going to try and avoid having EWR in my travel plans in the future...



"Drunks run stop signs. Stoners wait for them to turn green."
User currently offlineSCL767 From Chile, joined Feb 2006, 8803 posts, RR: 5
Reply 24, posted (5 years 7 months 3 weeks 2 days 11 hours ago) and read 9432 times:
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Quoting Jfk777 (Reply 21):
Far more frequency to all Latin Destinations. AA 777 are something truly spectacular to EZE, GRU, LHR and MAD.

Also, AA 772s to LAX, and soon SCL. AA's international frequencies at MIA are great; however, the staff at MIA are not.


25 AH332 : Hi, Interesting thread. I guess I'll put in my thoughts about the whole thing. I use MIA about twice a year, but only for international flying. And on
26 NA747 : I don't write much in A.net, but this subject compelled me to do so: I have lived in S.Florida and worked at MIA for 20+ years...and to this day I sti
27 Ozark1 : I think they are probably so shell-shocked from the continued abuse they take from New Yorkers and other people. I don't see how they do it, it's trul
28 A332 : I wondered the same thing. I made a few trips to MIA during 2004-2006 with AA and every single person I dealt with was completely arrogant and rude to
29 AFKL : Sounds like Alitalia! ALLARD.
30 Bennett123 : Well you have just bought a 25% stake in AZ. Why?
31 Ikramerica : most people are okay in NY, though the airports they are a bit more rude. the thing about NY is that people are busy and have places to go. if you un
32 FlyASAGuy2005 : I have not been through MIA too much in the last couple years. I've always flown through FLL as my family is closer to that airport plus its much chea
33 Bennett123 : Is there anyone here from MIA who can put the other side.
34 MIASkies : I am amazed at all the negative comments that people write on here about MIA month after month. I was raised in Miami, live in the RDU area now and ye
35 StasisLAX : Worse; it's PHL South
36 ArcrftLvr : That has been my experience, as well. I almost always have bad experiences with AA, except when I was flying from San Luis Obispo to JFK. The ground
37 OB1504 : Since August, I've been a member of the MIA Volunteer Corps and working at the information booths on the first floor. I've always tried to go out of m
38 AirMatt : I fly through MIA frequently on AA and AE. Mostly traveling RSW-MIA-LAX and back. As a frequent flyer on AA, I can honestly say MIA brings down AA. It
39 Post contains images FlyASAGuy2005 : This seems to be the norm for me at almost all concession stands in airports i've visited for some reason   I'm a bit of a flirt so I always make sm
40 TAN FLYR : What??? Sorry..this is the United States of America, and before I get flamed I speak a bit of Spanish, and my work depends on Spanish speaking folks.
41 AA767400 : I grew up in Miami and know very well how it is. First off, the airport has, is and always will be under construction. Making it a zoo of an airport
42 Moman : In defense of Miami, and I have about 60 trips through there a year, a lot of the issues are due to communication differences of the diverse populatio
43 Tonytifao : AA Admirals club staff is very polite!
44 N62NA : Yes. I live in Miami and do about 15 roundtrips through MIA each year and I have to agree with MIASkies: I've found in MIA and anywhere else for that
45 Abrelosojos : = Or AF and CDG ... = Completely correct. I actually find most New Yorkers extremely helpful ... just get to the point and they will help. Old past-s
46 Mbj-11 : You are a lucky guy. My last experience at MIA was on January 3rd, ain't lying the immigration officer who was processing me got into a fuss with his
47 AirJamaica : You couldn't have said it any better. . No one is perfect but based on the responses to this thread, and many other horror stories I have been told a
48 GothamSpotter : It is sort of, except much less civilized. The difference is, while NY airports are not of the best design which often causes some frustration, gener
49 STT757 : I'm born in NYC and still work in the City (Although I was raised and still live in the Jersey suburbs), so I'm used to the NYC/New Jersey and even P
50 Ckfred : Here was my experience last month at MIA. At AA ticketing (First and elite AAdvantage), the staff was very pleasant and professional. TSA was a disast
51 LimaNiner : This thread has got me thinking... I travel SFO - MBJ every Xmas/New Year, most frequently with AA through MIA, and I have to confess that on those oc
52 KirkSeattle : I went through MIA in mid-November on Delta via Atlanta. I felt the terminal was pleasant and baggage was pretty quick. Arrival was around 11pm. Depar
53 Ushermittwoch : Okay, I will be wayyyyyyyyyy off the mainstream opinion here, but I personally have always had a great time and VERY GOOD treatment in MIA. It is, of
54 Ocracoke : I've never been on AA out of MIA, so I can't comment on that. I did fly Eastern once before they went under, and that was a chaos, but I chalk that up
55 LHRSpotter : Let's not forget the 2005 incident with the AA passenger who was shot and killed by an air marshal in MIA. I am not saying it wouldn't have happened a
56 Pe@rson : When I was there last year I also had no problems. In fact, the people seemed friendly. I am hopefully going to Miami in May (sadly for business, not
57 LHR777 : Let's not forget that the deceased man first claimed that he had a bomb on him, then, when challenged by Federal Air Marshals, decided that ignoring
58 LHRspotter : I'm sorry I didn't realize that discussion only extended to airline staff (which both air marshals were not) and since someone else mentioned long wai
59 LHR777 : Federal Air Marshals are not airport employees. TSA security staff are. I understood the discussion to be about staff at MIA, hence I wondered why yo
60 Par13del : I first flew into MIA back in 1982, a lot has changed since then, I travel to the airport a minimum of 4 times per year, usually more than that, intra
61 N318EA : Mother Teresa would put a boot in your fanny after a year at the gates in MIA. Day after day of rude arrogant passengers and deteriorating work condit
62 DIJKKIJK : Don't how how many (few) times you've travelled on AF or have passed through CDG, but the nicest things about CDG are the AF staff out there. I am no
63 BHX71 : Hi all. This is my first post as i joined today. I totally agree MBJ-11, I flew MAN - MCO with VS in 2008 with my girl friend on vacation and was gree
64 AA767400 : I would not go that far. CCS is not the most eye catching friendly airpot in Latin America. CCS flights to the states are well known, passengers out
65 SCL767 : And many times some flights at a certain airline are delayed at CCS and MAR, and pax and crew are hauled off the a/c by Venezuelan authorities for "q
66 Abrelosojos : = Let's not forget the 2005 incident when overzealous London cops shot down an innocent Brazilian who was unlike the panicky AA pax. Let's not stray
67 Abrelosojos : = Perhaps I am biased ... just like you might be. But I still think CCS is the nicest airport in Latin America (and I already indicated) along with L
68 Post contains images DIJKKIJK : I fully agree with you about CDG being the rudest airport, but I wouldn't club them with AF. As I have said before I have always had an excellent exp
69 Abrelosojos : = You are then definitely the lucky one ... a sample of trip reports on various sites including here tell a different story. = Perhaps. But with so m
70 PRAirbus : Miami is not a very friendly city to begin with...not sure why is that. Keep in mind, working at MIA airport is not very easy, most terminals are old,
71 Thomasphoto60 : Like many here, I too have had to endure good ol' MIA on more occasions than I care to remember. And like others, I try to avoid it as much as possibl
72 NAVEGA : I witnessed approximately 4 years ago a UAL Supervisor go in front of the ticket counters, to initiate a fist fights with an angry passenger who was d
73 United_Fan : Jeez,i thought that was just my observation. I don't know what their problems are down there ? Beautiful weather,scenery .
74 Viaggiare : Miami is the capital of the me culture, people being very much in-your-face about flaunting the bling bling, and overall unappreciative of civility o
75 AAL0616 : As an aside, interesting that today was the 80th anniversary of MIA. On January 9, 1929, Pan American Airways opened the 36th Street Airport. Thirty y
76 SCL767 : Especially for Eastern Airlines during the 1970's.
77 N62NA : Hahaha... Unfortunately, your joke isn't true. The summers are actually hotter and more humid up in NYC than here. Due to the sea breezes, it rarely
78 Ualcsr : Well let's see....we had 70 degree weather today, sunny and not a cloud in the sky or threat of any hurricanes or may I add, snowstorms. Oh....and it
79 FlyMIA : I have lived in Miami my whole life, I now live in Washington DC half the year and Miami the other half. I like DC a alot, people tend to be a bit nic
80 HB-IWC : We have received quite some delete suggestions for contributions in this thread because of the blanket statements pertaining to MIA airport staff and
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