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When Will DL Introduce Eats @ NW & Meals ToHawaii?  
User currently offlineXkorpyoh From United States of America, joined Oct 2004, 819 posts, RR: 0
Posted (5 years 6 months 2 weeks 5 days ago) and read 4999 times:

Does anybody have an update of when NW will be getting EATS instead of the crappy snacks they offer now and when meals will be served on flights to Hawaii, like DL does?

Flying in June to HNL on NW and I am assuming it will be DL onboard service by then. Close to 9hours (MSP-HNL) on a plane with not real food is ridiculous.

34 replies: All unread, showing first 25:
 
User currently offlineGSPSPOT From United States of America, joined Sep 2003, 3009 posts, RR: 2
Reply 1, posted (5 years 6 months 2 weeks 4 days 23 hours ago) and read 4879 times:

Slightly OT, but a related topic - does DL do anything "special" on Hawaii nonstops (in FC)? Flew NW 333 to HNL from MSP last Oct, and they included mai tai's with preflight drinks (complete with little umbrellas), and throughout the flight. Also, catering was very close to the WBC standard. Granted, the 333 is NW's workhorse intercontinental a/c, but it was a pleasant surprise.

[Edited 2009-01-12 15:24:02]


Finally made it to an airline mecca!
User currently offlineNWA757300 From United States of America, joined Oct 2001, 299 posts, RR: 2
Reply 2, posted (5 years 6 months 2 weeks 4 days 23 hours ago) and read 4848 times:

I believe NW will offer DL EATS products in April. NW is currently phasing out certain products in preparation for the switch over.

User currently offlineAcey559 From United States of America, joined Jan 2007, 1523 posts, RR: 2
Reply 3, posted (5 years 6 months 2 weeks 4 days 22 hours ago) and read 4819 times:



Quoting GSPSPOT (Reply 1):

I don't know for sure, but my parents are on their way to HNL right now in F, so as soon as I talk to them after they land I'll be able to give you an answer, if nobody has before then.


User currently offlineXkorpyoh From United States of America, joined Oct 2004, 819 posts, RR: 0
Reply 4, posted (5 years 6 months 2 weeks 4 days 22 hours ago) and read 4777 times:



Quoting NWA757300 (Reply 2):
I believe NW will offer DL EATS products in April. NW is currently phasing out certain products in preparation for the switch over.

should we assume that after April complimentary meals in coach on Hawaii flights will be served like DL does?!


User currently offlineNWADC9 From United States of America, joined May 2004, 4896 posts, RR: 10
Reply 5, posted (5 years 6 months 2 weeks 4 days 22 hours ago) and read 4743 times:

Will the airplane trading cards stay? I'd really like to grab a few!  Smile


Flying an aeroplane with only a single propeller to keep you in the air. Can you imagine that? -Capt. Picard
User currently offlineMichman From United States of America, joined Dec 2006, 486 posts, RR: 0
Reply 6, posted (5 years 6 months 2 weeks 4 days 21 hours ago) and read 4662 times:

NW has sandwiches and a fruit and cheese platter available on the Hawaii flights. While not currently free, I would consider it to be "real" food.

User currently offlineDeltaL1011man From United States of America, joined Sep 2005, 9289 posts, RR: 14
Reply 7, posted (5 years 6 months 2 weeks 4 days 21 hours ago) and read 4650 times:



Quoting GSPSPOT (Reply 1):
Slightly OT, but a related topic - does DL do anything "special" on Hawaii nonstops (in FC)? Flew NW 333 to HNL from MSP last Oct, and they included mai tai's with preflight drinks (complete with little umbrellas), and throughout the flight. Also, catering was very close to the WBC standard. Granted, the 333 is NW's workhorse intercontinental a/c, but it was a pleasant surprise.

IIRC DL has free drinks in F on all flights.



yep.
User currently offlineCV880 From United States of America, joined Mar 2007, 1124 posts, RR: 2
Reply 8, posted (5 years 6 months 2 weeks 4 days 15 hours ago) and read 4394 times:



Quoting DeltaL1011man (Reply 8):
IIRC DL has free drinks in F on all flights.

NW offers preflight mai tais in F to Hawaii, DL serves preflight drinks in F. Other than when You land in Hawaii, the Hawaiian flavor on Delta is non existent. Both Carriers would make more points with the customers by offering complimentary meals in both classes on these flights. Hawaiian comes closer to making Hawaii travel at least a pleasant experience.


User currently offlineIkramerica From United States of America, joined May 2005, 21474 posts, RR: 60
Reply 9, posted (5 years 6 months 2 weeks 4 days 15 hours ago) and read 4384 times:



Quoting CV880 (Reply 9):
Hawaiian comes closer to making Hawaii travel at least a pleasant experience.

I'll agree. Having flown Hawaiian and Delta to Hawaii in the last couple of years, I felt the "Aloha Spirit" on Hawaiian, it was just another flight on DL. But the DL flight was fine, and on both legs, the plane was so empty I could lie down in Y. Pays to take the off hour/off day flights.



Of all the things to worry about... the Wookie has no pants.
User currently offlineSKORD From United Kingdom, joined Apr 2008, 562 posts, RR: 0
Reply 10, posted (5 years 6 months 2 weeks 4 days 15 hours ago) and read 4350 times:



Quoting Ikramerica (Reply 10):
Pays to take the off hour/off day flights

Which are they? Im thinking about going next November on non-rev so and advice is most helpful!!


User currently offlineHSVflier From United States of America, joined Jan 2008, 118 posts, RR: 0
Reply 11, posted (5 years 6 months 2 weeks 4 days 15 hours ago) and read 4318 times:

i must say i fly Delta a lot out of HNL and there service i feel is the best regarding legacy carriers in and out of HNL, hopefully this service will continue long after the merger is done. i have not flown on Hawaiian to the mainland but ive heard nothing but good things.


Flown DL, UA, CO, WN, LH, TZ, WO, AA, US, LO, HA, PX, NW, KE, AB, QR, LX, EE, 5Y
User currently offlineHA_DC9 From United States of America, joined Jul 1999, 653 posts, RR: 1
Reply 12, posted (5 years 6 months 2 weeks 4 days 15 hours ago) and read 4305 times:

I flew DL 1735 in Y a few months ago LAX-LIH...only "meal" service offered was a chip and salsa snack that was pretty nasty. It was that awful Contadina brand salsa that is way too spicy for my palate. The gate agent in LAX made that announcement prior to boarding and recommended people go buy something in the terminal and bring on board. They also announced that the F class meal was some soup and chicken sandwich combo. This was an afternoon flight around the lunch timeframe.

[Edited 2009-01-12 23:18:22]

User currently offlineXkorpyoh From United States of America, joined Oct 2004, 819 posts, RR: 0
Reply 13, posted (5 years 6 months 2 weeks 4 days 8 hours ago) and read 4176 times:



Quoting Michman (Reply 7):
NW has sandwiches and a fruit and cheese platter available on the Hawaii flights. While not currently free, I would consider it to be "real" food.

I am vegetarian and those sandwiches have meat. There is no option for me even if I wanted to purchase a meal (fruit & cheese is not a meal, just a snack, which i normally don't buy. Not worth it).

When DL have meal service on any flight, I can order a vegetarian meal in advance (including domestic first class when i get upgraded). Last time I flew to Hawaii was on Continental from IAH and was able to order the VGML which was a warm veggie burrito. I got that twice on the flight and wouldnt say it was that good, but at least i didn't starve. If I fly any other airline to Hawaii apart from DL or CO, I would need to buy all my food in advance and eat it cold, which is not pleasant.

I still find it illogical that meals are not served to Hawaii because is a domestic flight even if the flight length from some airports is as much as going to Europe. Meals should be served based on the length of the flight, not the destination.


User currently offlineAzjubilee From United States of America, joined Apr 2000, 3889 posts, RR: 28
Reply 14, posted (5 years 6 months 2 weeks 4 days 1 hour ago) and read 3872 times:

A friend of mine just traveled to Hawaii on DL and there was no free meal service... just EATS. This is however, contrary to their website which advertises free meals to Hawaii.

User currently offlineAcey559 From United States of America, joined Jan 2007, 1523 posts, RR: 2
Reply 15, posted (5 years 6 months 2 weeks 3 days 22 hours ago) and read 3742 times:

I talked to my parents last night when they got into HNL and they said that service was wonderful in F. They had the choice of a chicken or pasta lunch with a salad and dessert, along with whatever drinks they wanted. My parents don't do well in airplanes so they stuck with Diet Coke, but all alcoholic drinks were free in F. About mid-flight there was a light snack service of Biscoffs, peanuts or Sun Chips, and about an hour and a half outside HNL there was another snack that consisted of a turkey snack wrap. My mom said that the F/As were around about every twenty minutes or so asking if they needed anything to eat or drink, and that overall service was excellent. Now, the big test will be the flight home since F is full they'll be flying in Y, but when I flew back from HNL in Y two years ago, we were still served a full dinner with salad, chicken, dessert, etc. I'll report back in about a week when they get back home.

User currently offlineUSAirALB From United States of America, joined Sep 2007, 3037 posts, RR: 2
Reply 16, posted (5 years 6 months 2 weeks 3 days 22 hours ago) and read 3698 times:

DL doesn't offer meals anymore to HI in Y. I find NW BOB better than DL. Will DL keep the glassware on shorter flights like NW?


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User currently offlineIkramerica From United States of America, joined May 2005, 21474 posts, RR: 60
Reply 17, posted (5 years 6 months 2 weeks 3 days 21 hours ago) and read 3643 times:



Quoting SKORD (Reply 10):
Which are they? Im thinking about going next November on non-rev so and advice is most helpful!!

First, don't go or return on Saturday (all day) or Sunday Night

And returning from HNL on the day flight is a good way.

I took the Sunday morning 8:30AM flight to HNL. Not popular.

I took the Friday 2PM flight (everyone wants to take the red-eye, but I think it ruins the end of a nice vacation).



Of all the things to worry about... the Wookie has no pants.
User currently offlineRunway23 From US Minor Outlying Islands, joined Jan 2005, 2182 posts, RR: 36
Reply 18, posted (5 years 6 months 2 weeks 3 days 16 hours ago) and read 3529 times:



Quoting USAirALB (Reply 16):
DL doesn't offer meals anymore to HI in Y. I find NW BOB better than DL. Will DL keep the glassware on shorter flights like NW?

They do from ATL not from the west-coast.


User currently offlineLACA773 From United States of America, joined Nov 2004, 4002 posts, RR: 2
Reply 19, posted (5 years 6 months 2 weeks 3 days 14 hours ago) and read 3483 times:
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Quoting Azjubilee (Reply 14):
A friend of mine just traveled to Hawaii on DL and there was no free meal service... just EATS. This is however, contrary to their website which advertises free meals to Hawaii.

I noticed that there was some changes to the meal service in their electronic timetable for the flights to Hawaii. What happened? Any chance they'll bring them back. I'm sure people have been emailing them about this.... It seems like all service to the islands is now the same with the exception being HA & CO.
I hope DL management will bring back the catering to those longer domestic flights.


User currently offlineDLflynhayn From United States of America, joined Apr 2008, 420 posts, RR: 1
Reply 20, posted (5 years 6 months 2 weeks 3 days 4 hours ago) and read 3382 times:

Yes HA has the best service to the islands,thats all i hear from most of my friends that non-rev there.As an employee for DL i fly home to HNL at least once sometimes twice a month for the past 14yrs,and i can tell you First class on DL has been excellent,but the last couple months Ive been traveling to HNL has been sup-par at best,to be honest the flt attendants in first don't come around as much as they use to,and in coach you will only get soda,water,juice,and alot of peanuts! I was traveling with a buddy pass during the Holidays and had to seat in Y class,i haven't sat in Y class in awhile so i thought we were going to get a sandwhich or something,but no complaints!!

User currently offlineBurnsie28 From United States of America, joined Aug 2004, 7531 posts, RR: 8
Reply 21, posted (5 years 6 months 2 weeks 3 days ago) and read 3260 times:

Quoting Xkorpyoh (Thread starter):
Flying in June to HNL on NW and I am assuming it will be DL onboard service by then. Close to 9hours (MSP-HNL) on a plane with not real food is ridiculous.

Its real food, and I have flown that route and it was quite good.

Quoting DeltaL1011man (Reply 7):
IIRC DL has free drinks in F on all flights.

Whats your point? He didn't mention anything about DL not having free drinks in F.

Quoting CV880 (Reply 8):
Hawaiian comes closer to making Hawaii travel at least a pleasant experience.

Gee I wonder why.

Quoting Xkorpyoh (Reply 13):
There is no option for me even if I wanted to purchase a meal (fruit & cheese is not a meal, just a snack, which i normally don't buy. Not worth it).

Actually from what I remember and you used to be able to do this is request a vegetarian meal, I saw a few people have it on my flight to Honolulu before in Y.


BTW i just looked at Delta's EATS, and it looks just about the same as NW's, there isn't anything vegan on ther that would be a "meal"

[Edited 2009-01-14 14:06:21]


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User currently offlineCruiseshipcrew From United States of America, joined Aug 2008, 205 posts, RR: 1
Reply 22, posted (5 years 6 months 2 weeks 2 days 23 hours ago) and read 3188 times:

I have flown dozens of times to and from Hawaii on American, ATA, Delta, Northwest, United, Hawaiian, Aloha and Continental and CO wins hands down as the best service in Y to Hawaii.

They also have a great BF service there.

I will say though I enjoyed Delta much better then United or NWA..heck even everyone else but CO. The free meals in coach from ATL were nice vs those crappy $5 dollar snack boxes on United. Plus I hate the 2-5-2 seating on their domestic 777s.

[Edited 2009-01-14 15:17:22]


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User currently offlineIkramerica From United States of America, joined May 2005, 21474 posts, RR: 60
Reply 23, posted (5 years 6 months 2 weeks 2 days 23 hours ago) and read 3188 times:



Quoting DLflynhayn (Reply 20):
to be honest the flt attendants in first don't come around as much as they use to

Yep, and that's not about staffing, it's about not caring. I've noticed this on DL, that the F/As have recently spent more time parked in the galley. Maybe it's general displeasure with the merger, maybe it's general malaise about the economy, but it's still noticeable to the customer and there's no reason for it…



Of all the things to worry about... the Wookie has no pants.
User currently offlineNewToTheWidget From United States of America, joined Aug 2008, 9 posts, RR: 0
Reply 24, posted (5 years 6 months 2 weeks 2 days 10 hours ago) and read 3058 times:

I find it funny that people for years complained about crappy airline meals so they switched to fresh fruit and cheese platters and veggie trays and now the complaint is that it is not real food. I suppose there is just no pleasing some people. The lack of quality free meals in main cabin to Hawaii comes as no surprise to me. Compare the stage lengths of flights from the mainland to Honolulu with those of similar lengths to Europe and compare ticket prices. I bet you would see quite a disparity in pricing. Hawaiian markets are notoriously low yield, so the service in my opinion from a business standpoint should be comparable with the typical average fare. Plus for about ten dollars a person can get a decent meal in the airport and take it with them, a meal of their choosing. If I were particular about my diet, I am sure that is what I would do.

25 Xkorpyoh : - meal will be cold, rather than a warm meal that would be more pleasant - planning on what meals to take adds on to the stress of traveling nowadays
26 Ikramerica : Some people want meat. I think they should just license the subway brand and have their caterers provide a whole mess of 4" subs. A few veggie with c
27 Malaysia : I flew Delta 36 times in First class to Hawaii, and I saw absolutely no Hawaiian feel on the plane either way.
28 HA_DC9 : OMG...it's funny that you mentioned that because back in the days of the DC-10, HA did just that as their snack service for their red-eyes. I remembe
29 LACA773 : You make a very good point, thank you! I do have to say on these longer domestic flights, I feel a full meal should be offered, i.e., UA & AA still d
30 DTW757 : I sat in coach from CVG-HNL and it absolutely had a Hawaiian feel.
31 GSPSPOT : While that may be true, there are several things wrong with that: 1) DL (and others) still market themselves as FULL SERVICE carriers, not LCC's; 2)
32 Xkorpyoh : Exactly, this is what I have been saying about the inconvenience and stress of planning for meals on long flights before boarding. I have a 40 minute
33 Malaysia : EATS??? DL needs FFS back, the FFS was where you got your money's worth and even a bit more than your money. Remember the huge sandwiches and cheeseca
34 764flyer : Off to HNL tomorrow night from LAX...non-revving so not sure if it will be F or Y but I'll report back. My wife and I go at least once a year to the i
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