GSPSPOT From United States of America, joined Sep 2003, 2838 posts, RR: 2 Reply 1, posted (4 years 10 months 4 weeks 14 hours ago) and read 4479 times:
Slightly OT, but a related topic - does DL do anything "special" on Hawaii nonstops (in FC)? Flew NW 333 to HNL from MSP last Oct, and they included mai tai's with preflight drinks (complete with little umbrellas), and throughout the flight. Also, catering was very close to the WBC standard. Granted, the 333 is NW's workhorse intercontinental a/c, but it was a pleasant surprise.
DeltaL1011man From United States of America, joined Sep 2005, 8891 posts, RR: 10 Reply 7, posted (4 years 10 months 4 weeks 13 hours ago) and read 4250 times:
Quoting GSPSPOT (Reply 1): Slightly OT, but a related topic - does DL do anything "special" on Hawaii nonstops (in FC)? Flew NW 333 to HNL from MSP last Oct, and they included mai tai's with preflight drinks (complete with little umbrellas), and throughout the flight. Also, catering was very close to the WBC standard. Granted, the 333 is NW's workhorse intercontinental a/c, but it was a pleasant surprise.
NW offers preflight mai tais in F to Hawaii, DL serves preflight drinks in F. Other than when You land in Hawaii, the Hawaiian flavor on Delta is non existent. Both Carriers would make more points with the customers by offering complimentary meals in both classes on these flights. Hawaiian comes closer to making Hawaii travel at least a pleasant experience.
Ikramerica From United States of America, joined May 2005, 21311 posts, RR: 60 Reply 9, posted (4 years 10 months 4 weeks 6 hours ago) and read 3984 times:
Quoting CV880 (Reply 9): Hawaiian comes closer to making Hawaii travel at least a pleasant experience.
I'll agree. Having flown Hawaiian and Delta to Hawaii in the last couple of years, I felt the "Aloha Spirit" on Hawaiian, it was just another flight on DL. But the DL flight was fine, and on both legs, the plane was so empty I could lie down in Y. Pays to take the off hour/off day flights.
Of all the things to worry about... the Wookie has no pants.
HSVflier From United States of America, joined Jan 2008, 116 posts, RR: 0 Reply 11, posted (4 years 10 months 4 weeks 6 hours ago) and read 3918 times:
i must say i fly Delta a lot out of HNL and there service i feel is the best regarding legacy carriers in and out of HNL, hopefully this service will continue long after the merger is done. i have not flown on Hawaiian to the mainland but ive heard nothing but good things.
Flown DL, UA, CO, WN, LH, TZ, WO, AA, US, LO, HA, PX, NW, KE, AB, QR, LX, EE
HA_DC9 From United States of America, joined Jul 1999, 650 posts, RR: 1 Reply 12, posted (4 years 10 months 4 weeks 6 hours ago) and read 3905 times:
I flew DL 1735 in Y a few months ago LAX-LIH...only "meal" service offered was a chip and salsa snack that was pretty nasty. It was that awful Contadina brand salsa that is way too spicy for my palate. The gate agent in LAX made that announcement prior to boarding and recommended people go buy something in the terminal and bring on board. They also announced that the F class meal was some soup and chicken sandwich combo. This was an afternoon flight around the lunch timeframe.
Xkorpyoh From United States of America, joined Oct 2004, 813 posts, RR: 0 Reply 13, posted (4 years 10 months 3 weeks 6 days 23 hours ago) and read 3776 times:
Quoting Michman (Reply 7): NW has sandwiches and a fruit and cheese platter available on the Hawaii flights. While not currently free, I would consider it to be "real" food.
I am vegetarian and those sandwiches have meat. There is no option for me even if I wanted to purchase a meal (fruit & cheese is not a meal, just a snack, which i normally don't buy. Not worth it).
When DL have meal service on any flight, I can order a vegetarian meal in advance (including domestic first class when i get upgraded). Last time I flew to Hawaii was on Continental from IAH and was able to order the VGML which was a warm veggie burrito. I got that twice on the flight and wouldnt say it was that good, but at least i didn't starve. If I fly any other airline to Hawaii apart from DL or CO, I would need to buy all my food in advance and eat it cold, which is not pleasant.
I still find it illogical that meals are not served to Hawaii because is a domestic flight even if the flight length from some airports is as much as going to Europe. Meals should be served based on the length of the flight, not the destination.
Acey559 From United States of America, joined Jan 2007, 1448 posts, RR: 2 Reply 15, posted (4 years 10 months 3 weeks 6 days 13 hours ago) and read 3342 times:
I talked to my parents last night when they got into HNL and they said that service was wonderful in F. They had the choice of a chicken or pasta lunch with a salad and dessert, along with whatever drinks they wanted. My parents don't do well in airplanes so they stuck with Diet Coke, but all alcoholic drinks were free in F. About mid-flight there was a light snack service of Biscoffs, peanuts or Sun Chips, and about an hour and a half outside HNL there was another snack that consisted of a turkey snack wrap. My mom said that the F/As were around about every twenty minutes or so asking if they needed anything to eat or drink, and that overall service was excellent. Now, the big test will be the flight home since F is full they'll be flying in Y, but when I flew back from HNL in Y two years ago, we were still served a full dinner with salad, chicken, dessert, etc. I'll report back in about a week when they get back home.
LACA773 From United States of America, joined Nov 2004, 3876 posts, RR: 2 Reply 19, posted (4 years 10 months 3 weeks 6 days 5 hours ago) and read 3083 times:
Quoting Azjubilee (Reply 14): A friend of mine just traveled to Hawaii on DL and there was no free meal service... just EATS. This is however, contrary to their website which advertises free meals to Hawaii.
I noticed that there was some changes to the meal service in their electronic timetable for the flights to Hawaii. What happened? Any chance they'll bring them back. I'm sure people have been emailing them about this.... It seems like all service to the islands is now the same with the exception being HA & CO.
I hope DL management will bring back the catering to those longer domestic flights.
DLflynhayn From United States of America, joined Apr 2008, 375 posts, RR: 1 Reply 20, posted (4 years 10 months 3 weeks 5 days 20 hours ago) and read 2982 times:
Yes HA has the best service to the islands,thats all i hear from most of my friends that non-rev there.As an employee for DL i fly home to HNL at least once sometimes twice a month for the past 14yrs,and i can tell you First class on DL has been excellent,but the last couple months Ive been traveling to HNL has been sup-par at best,to be honest the flt attendants in first don't come around as much as they use to,and in coach you will only get soda,water,juice,and alot of peanuts! I was traveling with a buddy pass during the Holidays and had to seat in Y class,i haven't sat in Y class in awhile so i thought we were going to get a sandwhich or something,but no complaints!!
Cruiseshipcrew From United States of America, joined Aug 2008, 194 posts, RR: 1 Reply 22, posted (4 years 10 months 3 weeks 5 days 14 hours ago) and read 2788 times:
I have flown dozens of times to and from Hawaii on American, ATA, Delta, Northwest, United, Hawaiian, Aloha and Continental and CO wins hands down as the best service in Y to Hawaii.
They also have a great BF service there.
I will say though I enjoyed Delta much better then United or NWA..heck even everyone else but CO. The free meals in coach from ATL were nice vs those crappy $5 dollar snack boxes on United. Plus I hate the 2-5-2 seating on their domestic 777s.
Ikramerica From United States of America, joined May 2005, 21311 posts, RR: 60 Reply 23, posted (4 years 10 months 3 weeks 5 days 14 hours ago) and read 2788 times:
Quoting DLflynhayn (Reply 20): to be honest the flt attendants in first don't come around as much as they use to
Yep, and that's not about staffing, it's about not caring. I've noticed this on DL, that the F/As have recently spent more time parked in the galley. Maybe it's general displeasure with the merger, maybe it's general malaise about the economy, but it's still noticeable to the customer and there's no reason for it…
Of all the things to worry about... the Wookie has no pants.
NewToTheWidget From United States of America, joined Aug 2008, 9 posts, RR: 0 Reply 24, posted (4 years 10 months 3 weeks 5 days 1 hour ago) and read 2658 times:
I find it funny that people for years complained about crappy airline meals so they switched to fresh fruit and cheese platters and veggie trays and now the complaint is that it is not real food. I suppose there is just no pleasing some people. The lack of quality free meals in main cabin to Hawaii comes as no surprise to me. Compare the stage lengths of flights from the mainland to Honolulu with those of similar lengths to Europe and compare ticket prices. I bet you would see quite a disparity in pricing. Hawaiian markets are notoriously low yield, so the service in my opinion from a business standpoint should be comparable with the typical average fare. Plus for about ten dollars a person can get a decent meal in the airport and take it with them, a meal of their choosing. If I were particular about my diet, I am sure that is what I would do.
25 Xkorpyoh: - meal will be cold, rather than a warm meal that would be more pleasant - planning on what meals to take adds on to the stress of traveling nowadays
26 Ikramerica: Some people want meat. I think they should just license the subway brand and have their caterers provide a whole mess of 4" subs. A few veggie with c
27 Malaysia: I flew Delta 36 times in First class to Hawaii, and I saw absolutely no Hawaiian feel on the plane either way.
28 HA_DC9: OMG...it's funny that you mentioned that because back in the days of the DC-10, HA did just that as their snack service for their red-eyes. I remembe
29 LACA773: You make a very good point, thank you! I do have to say on these longer domestic flights, I feel a full meal should be offered, i.e., UA & AA still d
30 DTW757: I sat in coach from CVG-HNL and it absolutely had a Hawaiian feel.
31 GSPSPOT: While that may be true, there are several things wrong with that: 1) DL (and others) still market themselves as FULL SERVICE carriers, not LCC's; 2)
32 Xkorpyoh: Exactly, this is what I have been saying about the inconvenience and stress of planning for meals on long flights before boarding. I have a 40 minute
33 Malaysia: EATS??? DL needs FFS back, the FFS was where you got your money's worth and even a bit more than your money. Remember the huge sandwiches and cheeseca
34 764flyer: Off to HNL tomorrow night from LAX...non-revving so not sure if it will be F or Y but I'll report back. My wife and I go at least once a year to the i