Sponsor Message:
Civil Aviation Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
Why Do Airlines Lose Baggage And Not Airports?  
User currently offlineRobert74 From Austria, joined Oct 2004, 51 posts, RR: 0
Posted (5 years 6 months 1 week 4 days 1 hour ago) and read 6294 times:

I often hear "Airline XY lost my baggage"- I thought it was the airport staff that loads and unloads planes so what does the airline have to do with it? Or do airlines have their own baggage handlers at every airport they fly to?

36 replies: All unread, showing first 25:
 
User currently offlineAmmunition From United Kingdom, joined Feb 2002, 1065 posts, RR: 4
Reply 1, posted (5 years 6 months 1 week 4 days 1 hour ago) and read 6216 times:

Airports do lose baggage, however the contract for passengers is with airlines, so the pax must pursue any loss with the airline, it is then up to the airline to follow up the claim with the airport to find out who is responsible, whether it was late checked in (airline issue)/lost in baggage system (airport issue) e.t.c.. Many airports have differing methods of dealing with this issue, at MAN the baggage system is checked routinely for lost/stuck bags, and any reported missing bags which are reported are investiagated- and a rebate is paid if the lost bag was in fact due to the airports infrastructure/processing. Again, this will differ depending on airports and the agreeement is more complicated than my oversimplification.


Saint Augustine- 'The world is a book and those who do not travel, read only 1 page'
User currently offlineAmmunition From United Kingdom, joined Feb 2002, 1065 posts, RR: 4
Reply 2, posted (5 years 6 months 1 week 4 days ago) and read 6180 times:

and of course the middle man- handling agents wich are contracted by some airlines to do all/some of the loading/unloading, pax handling, check in e.t.c, so many processes and organisations working together


Saint Augustine- 'The world is a book and those who do not travel, read only 1 page'
User currently offlineDeltabobo From United States of America, joined Jul 2003, 206 posts, RR: 1
Reply 3, posted (5 years 6 months 1 week 4 days ago) and read 6180 times:

Robert74,

In the case of missing baggage, the term "airlines losing my bags" is accurate because the rampers, whether full airline employees or contract employees are representing the airline, so therefore it is correct to make that assumption.



Dispatchers...saving pilots from themselves and their egos since 1938!
User currently offlineViscount724 From Switzerland, joined Oct 2006, 24906 posts, RR: 22
Reply 4, posted (5 years 6 months 1 week 4 days ago) and read 6182 times:

Many aspects of airline service involve outside contractors. If you don't like your inflight meal you will probably blame the airline, but in most cases catering is supplied by other companies. And at many airports, although ground staff at check-in counters and gates may wear airline uniforms, they often work for specialized handling companies (or other airlines).

User currently offlineGoldenshield From United States of America, joined Jan 2001, 5970 posts, RR: 14
Reply 5, posted (5 years 6 months 1 week 4 days ago) and read 6161 times:

Also, as far as I know, no airport does baggage handling. There are, however, third parties, e.g.; handling companies, and FBO's (Fixed Base Operators,) that are contracted out by the airlines to do the job at a cheaper rate than their own employees. However, the airlines are ultimately responsible for what their employees, and their contractors do.

The airline will enforce compliance on the contractor by fining the contractor if they are not performing up to the airline's requirements. Also, the vast majority of FBO's and contract companies are non-union, and since they have high turn-over, knowing that you could be fired is an incentive to do a good job.

Of course, when it comes to lost baggage, it could be lost at origin, destination, or enroute, so it's very hard to what station is at fault without very accurate tracking.



Two all beef patties, special sauce, lettuce, cheese, pickles, onions on a sesame seed bun.
User currently offlineBurnsie28 From United States of America, joined Aug 2004, 7533 posts, RR: 8
Reply 6, posted (5 years 6 months 1 week 4 days ago) and read 6090 times:



Quoting Robert74 (Thread starter):
I often hear "Airline XY lost my baggage"- I thought it was the airport staff that loads and unloads planes so what does the airline have to do with it? Or do airlines have their own baggage handlers at every airport they fly to?

Atleast in the US, most airlines have their own employees on the ramp with bags, or they contract out to other airlines, and last but not least just ground handling companies like Swissport, Worldwide Flight Service, PrimeFlight, etc.

Quoting Goldenshield (Reply 5):
Also, as far as I know, no airport does baggage handling

Plenty of airports in Europe do, even ones here in the US have the service.



"Some People Just Know How To Fly"- Best slogan ever, RIP NW 1926-2009
User currently offlineGoldenshield From United States of America, joined Jan 2001, 5970 posts, RR: 14
Reply 7, posted (5 years 6 months 1 week 4 days ago) and read 6042 times:



Quoting Burnsie28 (Reply 6):
even ones here in the US have the service.

Care to name a few?



Two all beef patties, special sauce, lettuce, cheese, pickles, onions on a sesame seed bun.
User currently offline474218 From United States of America, joined Oct 2005, 6340 posts, RR: 9
Reply 8, posted (5 years 6 months 1 week 3 days 23 hours ago) and read 5937 times:



Quoting Goldenshield (Reply 5):
Also, as far as I know, no airport does baggage handling.



Quoting Burnsie28 (Reply 6):
Plenty of airports in Europe do, even ones here in the US have the service.

Remember all the problems Denver Airport had with there automated baggage handling equipment when they first opened. That was not caused by the airlines but by the airport.


User currently offlineIAD51FL From United States of America, joined Dec 2006, 353 posts, RR: 3
Reply 9, posted (5 years 6 months 1 week 3 days 23 hours ago) and read 5935 times:



Quoting Goldenshield (Reply 7):
Quoting Burnsie28 (Reply 6):
even ones here in the US have the service.

Care to name a few?

SAV does, the airport figured that they could win a lot of bids if they "massaged" the landing fees and other airport related charges. But the only one they were working was FL so I am not sure if they are currently working any contracts.

I am sure there are more.



Enjoying the view of KIAH approach end of 27. 29.9758015, -95.2695694
User currently offlineIkramerica From United States of America, joined May 2005, 21476 posts, RR: 60
Reply 10, posted (5 years 6 months 1 week 3 days 22 hours ago) and read 5927 times:



Quoting Goldenshield (Reply 5):
Also, as far as I know, no airport does baggage handling. There are, however, third parties, e.g.; handling companies, and FBO's (Fixed Base Operators,) that are contracted out by the airlines to do the job at a cheaper rate than their own employees. However, the airlines are ultimately responsible for what their employees, and their contractors do.

Yes, but if you go to a restaurant and the tomatoes on your salad are green and the fish is smelly, it is the restaurant who chose that produce and that fish, or chose the supplier who is supposed to provide them quality food, and when that doesn't happen, the consumer rightfully blames the restaurant.



Of all the things to worry about... the Wookie has no pants.
User currently offlineGoldenshield From United States of America, joined Jan 2001, 5970 posts, RR: 14
Reply 11, posted (5 years 6 months 1 week 3 days 22 hours ago) and read 5916 times:



Quoting 474218 (Reply 8):
Remember all the problems Denver Airport had with there automated baggage handling equipment when they first opened. That was not caused by the airlines but by the airport.

While the party ultimately responsible for that was the airport, it was their contractor who built and ran the system, BAE Aerospace, that was at fault (but, of course, being that it was so revolutionary upon launch day, I can at least forgive them. Plus, other learned from its mistakes, and made better, more complex systems.)



Two all beef patties, special sauce, lettuce, cheese, pickles, onions on a sesame seed bun.
User currently offlineCOEWR From United States of America, joined Oct 2003, 273 posts, RR: 2
Reply 12, posted (5 years 6 months 1 week 3 days 22 hours ago) and read 5909 times:



Quoting IAD51FL (Reply 9):
I am sure there are more.

MLB does it for DL

DAB has the capability and was doing it for US from what I understand, I think DL uses DGS for their handling in DAB...so currently they are not doing it but do have the equipment and were doing it in the past.

-C


User currently offlinePM From Germany, joined Feb 2005, 6870 posts, RR: 63
Reply 13, posted (5 years 6 months 1 week 3 days 22 hours ago) and read 5901 times:



Quoting Robert74 (Thread starter):
Why Do Airlines Lose Baggage And Not Airports?

How do you lose an airport?!  Confused


User currently offlineGoldenshield From United States of America, joined Jan 2001, 5970 posts, RR: 14
Reply 14, posted (5 years 6 months 1 week 3 days 22 hours ago) and read 5870 times:



Quoting Ikramerica (Reply 10):
Yes, but if you go to a restaurant and the tomatoes on your salad are green and the fish is smelly, it is the restaurant who chose that produce and that fish, or chose the supplier who is supposed to provide them quality food, and when that doesn't happen, the consumer rightfully blames the restaurant.

You are basically reiterating what I said in the last sentence of the quote. :P



Two all beef patties, special sauce, lettuce, cheese, pickles, onions on a sesame seed bun.
User currently offlineShamrock321 From Ireland, joined May 2008, 1596 posts, RR: 1
Reply 15, posted (5 years 6 months 1 week 3 days 21 hours ago) and read 5787 times:

FCO does it own ground handling with the exceptions being AZ and CO.

I work in the ''delayed'' baggage department and from my expierence apart from the actual tight connections, weather etc the bulk of baggage is delayed lost due to staff incompetence, It really really pisses me off sometimes some of the things I see are mind boggling. Id say 90% of delayed baggage is avoidable.


User currently offlineMOBflyer From United States of America, joined Sep 2007, 1209 posts, RR: 4
Reply 16, posted (5 years 6 months 1 week 3 days ago) and read 5384 times:



Quoting Goldenshield (Reply 5):
Also, as far as I know, no airport does baggage handling.



Quoting Goldenshield (Reply 7):
Care to name a few?

Mobile (MOB), Savannah (SAV), Melboune (MLB), Springfield (SGF), Moline (MLI) do it currently.

Daytona Beach (DAB), Gary (GYY), and Tunica (UTA) have the ability to do it.


User currently offlineGoldenshield From United States of America, joined Jan 2001, 5970 posts, RR: 14
Reply 17, posted (5 years 6 months 1 week 3 days ago) and read 5332 times:

Quoting MOBflyer (Reply 16):
Mobile (MOB), Savannah (SAV), Melboune (MLB), Springfield (SGF), Moline (MLI) do it currently.

Daytona Beach (DAB), Gary (GYY), and Tunica (UTA) have the ability to do it.

Now, is it the actual airport, an contracting company, or an FBO? There IS a difference between the three.

[Edited 2009-01-23 14:52:42]


Two all beef patties, special sauce, lettuce, cheese, pickles, onions on a sesame seed bun.
User currently offlineAtomsareenough From United States of America, joined Feb 2008, 566 posts, RR: 2
Reply 18, posted (5 years 6 months 1 week 2 days 23 hours ago) and read 5254 times:



Quoting PM (Reply 13):
How do you lose an airport?! Confused


Fog? Navigational equipment failure?  Silly


User currently offlineMOBflyer From United States of America, joined Sep 2007, 1209 posts, RR: 4
Reply 19, posted (5 years 6 months 1 week 2 days 22 hours ago) and read 5194 times:



Quoting Goldenshield (Reply 17):
Now, is it the actual airport, an contracting company, or an FBO? There IS a difference between the three.

I am well aware of the differences. Please don't assume I'm an idot. Thank you.

In the case of Mobile, the above and below wing employees are Mobile Airport Authority employees. Airport employees do the work in Springfield. Moline has set up a third party corporation of its own - but is the product of the airport authority there. I believe MLB and SAV staff their stations with bona fide airport employees as well - but am not 100% certain.


User currently offlineGoldenshield From United States of America, joined Jan 2001, 5970 posts, RR: 14
Reply 20, posted (5 years 6 months 1 week 2 days 21 hours ago) and read 5185 times:



Quoting MOBflyer (Reply 19):
I am well aware of the differences. Please don't assume I'm an idot. Thank you.

But most people don't. Sorry if I patronized you.

So, what airlines use what then? I'd have to think it's the small-time 1-2 flight a day guys.



Two all beef patties, special sauce, lettuce, cheese, pickles, onions on a sesame seed bun.
User currently offlineNWAdeicer From United States of America, joined Aug 2008, 172 posts, RR: 1
Reply 21, posted (5 years 6 months 1 week 2 days 21 hours ago) and read 5171 times:

Don't forget that the TSA has been responsible for many a delayed or misconnected bag. Who knows if those bags eventually become "lost"


I miss the Red Tail
User currently offlineMOBflyer From United States of America, joined Sep 2007, 1209 posts, RR: 4
Reply 22, posted (5 years 6 months 1 week 2 days 21 hours ago) and read 5156 times:



Quoting Goldenshield (Reply 20):
So, what airlines use what then? I'd have to think it's the small-time 1-2 flight a day guys.

In Mobile, US uses them for their three daily flights to CLT. MQ used them up to the point of 5x DFW and 1x ORD. At one time, there were 9 daily departures from Mobile's Station Services.

Once you reach a certain number of flights, it makes more sense to operate you own station. Therefore MQ has now transferred operations from the MAA employees to those of their own. Then they shrunk again.... go figure. These services are less expensive for new entrants and smaller carriers than typical contract out or in-house personnel.


User currently offlineKELPkid From United States of America, joined Nov 2005, 6346 posts, RR: 3
Reply 23, posted (5 years 6 months 1 week 2 days 21 hours ago) and read 5144 times:



Quoting PM (Reply 13):
How do you lose an airport?!

When I was a student pilot, I heard a YV (Mesa Airlines) pilot, flying a Beechcraft 1900D, make the following radio call on the CTAF frequency (at LRU ) :

"Las Cruces Traffic, Air Shuttle Four Twenty One Taking the Active." (meaning they were taking off on the active runway).

A few seconds later, I hear the following radio transmission from Mesa:

"And we'll put it back when we're done with it."  Silly



Celebrating the birth of KELPkidJR on August 5, 2009 :-)
User currently offlineSkyguyB727 From , joined Dec 1969, posts, RR:
Reply 24, posted (5 years 6 months 1 week 2 days 18 hours ago) and read 4999 times:



Quoting Goldenshield (Reply 11):
While the party ultimately responsible for that was the airport, it was their contractor who built and ran the system, BAE Aerospace, that was at fault

It was my understanding (from articles I read) that the DEN baggage system was designed by one company but run by a completely unrelated company. The company that ran the system was given the contract because it was minority owned. There was a big uproar when the airport opened, because the company that designed the baggage system was not running it.


25 Ginger727 : The Orlando Sanford International Airport (SFB) was one of the very first US airports to provide both above and below the wing ground handling to the
26 JoseKMLB : Well as a MLB ramp agent the MLB Airport Authority does the ramp here for DL. A few years back it was ASIG but now all they do is fuel here.
27 Airbazar : Are you guys seriously telling me that each airlines has their own proprietary baggage handling system at every US airport? Yes, the rampers work for
28 PanHAM : Fraport and most airports in Germany offer handling services to the airlines, from check-in to loading, push-back etc., the whole scope. The airline s
29 Rwy04LGA : Why Do Airlines Lose Baggage And Not Airports? Because it's easier to lose luggage than to lose an airport!
30 Par13del : That is the question I was going to ask, I'll keep coming back to this thread to see the responses. My opinion is that the airports are getting off l
31 BT001 : at last we have answer to given question.
32 Goldenshield : Some airports have just a simple 5' belt sticking out of the wall for origination and and a slide for claiming. Nothing complex there. Airport mainta
33 JoseKMLB : Another reason is that your plane could be in late with a tight connection time and you might make it but the bags might not due to the bag runner goi
34 Burnsie28 : ' Other than the ones mentioned, LIT had plans to offer it, as well as some cities in Missouri and Arkansas. It was Prime Flight when I was there in
35 Ginger727 : ICT is doing a feasibility study of whether any of it's airlines would use contract ground handler and passenger services (above and below the wing) a
36 MOBflyer : In the GAO reports that comment about MOB's program, it was noted that none of the carriers took the MAA up on the offer. They preferred to keep thei
Top Of Page
Forum Index

This topic is archived and can not be replied to any more.

Printer friendly format

Similar topics:More similar topics...
Why Do Airlines Stop Services During The Summer? posted Sun Jul 1 2007 22:17:12 by Revo
Why Do CO, NW, DL, US Not Fly To More Cities in France? posted Wed Jun 13 2007 19:50:54 by LH506
Why Do Airlines Use Boeing & Airbus? posted Sat Mar 17 2007 14:13:08 by Sampa737
Why Do Airlines Offer Such Odd Routings posted Sat Nov 4 2006 07:17:32 by RJpieces
Why All The 5191 Speculation And Not Others posted Thu Aug 31 2006 16:29:05 by Skibum9
Why Do Airlines Still Use The 732 posted Tue Jul 25 2006 19:12:07 by Curious
Why Do Airlines Use The Dreamliner Livery? posted Mon Mar 6 2006 15:14:04 by RichM
Why Are Airline Employees Paying And Not Customers posted Mon Mar 6 2006 12:17:48 by Apodino
Why Do Airlines Want To Have All A/B Fleets? posted Tue Sep 20 2005 00:04:58 by Lazyshaun
Why AC Get's The EMB170 And Not The CRJ700/900? posted Tue Sep 13 2005 15:25:44 by CV990
Why Do Airlines Want To Have All A/B Fleets? posted Tue Sep 20 2005 00:04:58 by Lazyshaun
Why AC Get's The EMB170 And Not The CRJ700/900? posted Tue Sep 13 2005 15:25:44 by CV990