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Austrian Airlines CEO Ötsch Sacked ..!  
User currently offlineBeaucaire From Syria, joined Sep 2003, 5252 posts, RR: 24
Posted (5 years 7 months 2 weeks 6 days 14 hours ago) and read 2526 times:

It was expected but comes nevertheless as a surprise..
AUA chairman Ötsch has been sacked today with immediate effect..
http://derstandard.at/?url=/?id=1231153217623


Please respect animals - don't eat them...
8 replies: All unread, jump to last
 
User currently offlineOHLHD From Finland, joined Dec 2004, 3962 posts, RR: 25
Reply 1, posted (5 years 7 months 2 weeks 6 days 14 hours ago) and read 2493 times:

A good first step into rebuilding OS. Hardly anyone will miss him.  Smile

User currently offlineLHR380 From , joined Dec 1969, posts, RR:
Reply 2, posted (5 years 7 months 2 weeks 6 days 14 hours ago) and read 2487 times:

What caused him to get the sack?

User currently offlineOHLHD From Finland, joined Dec 2004, 3962 posts, RR: 25
Reply 3, posted (5 years 7 months 2 weeks 6 days 14 hours ago) and read 2446 times:

He tried to keep OS independent to long and announced that OS was OK despite having huge troubles. Now OS was sold to LH with Austria overtaking a lot of its debts ( up too 500mil € ).

User currently offlineInnflyer From Austria, joined Dec 2008, 28 posts, RR: 0
Reply 4, posted (5 years 7 months 2 weeks 5 days 23 hours ago) and read 2116 times:

To my mind, OS has a serious quality problem. In my experience, whenever things got difficult, their service folks act awkward:

1) I flew FRA-INN the other day in the evening, but the plane was diverted to SZG (200km away from INN) due to fog. After landing, the FAs rushed through the terminal towards the exit; to my surprise not to organize a bus to transport us to INN, but to smoke. Also, the OS off-duty pilots on the flight closed their zippers on their jackets so nobody could see they belonged to the company (they even smirked about that!). After a 75min wait, we were hauled to INN, arriving at 02:30 instead of 10:30 PM.

2) A longtime colleague moved from Innsbruck to Vienna, and planned a visit back in Innsbruck. By "old" custom, she booked a flight INN - VIE - INN instead of VIE - INN - VIE. After the child bed of her toddler was already in the Vienna baggage system, they realized the incorrect booking. Alas- the problem was not solved by OS in a human manner [get them on the plane (had lots of available seats since Flyniki also serves VIE - INN)] and win customer's heart- no: They stated they had to buy new tickets for hundreds of Euros because of the short notice. They were not willing to do that, had to wait an hour for the child bed to appear on the baggage carousel and went home. They said they would avoid OS in the future were they can.

3) Hopefully, LH will change the spirit of OS- in many cases, they behave like a self-serving system. LH folks always tried someting when I had a problem- it really is a difference.


User currently offlineSabenapilot From Belgium, joined Feb 2000, 2714 posts, RR: 46
Reply 5, posted (5 years 7 months 2 weeks 5 days 22 hours ago) and read 2045 times:



Quoting Innflyer (Reply 4):
I flew FRA-INN the other day in the evening, but the plane was diverted to SZG (200km away from INN) due to fog. After landing, the FAs rushed through the terminal towards the exit; to my surprise not to organize a bus to transport us to INN, but to smoke. Also, the OS off-duty pilots on the flight closed their zippers on their jackets so nobody could see they belonged to the company (they even smirked about that!). After a 75min wait, we were hauled to INN, arriving at 02:30 instead of 10:30 PM.

Just to inform you that technically speeking, you can't expect the crew to take care of you once on the ground: they're there to take care of you from the moment you board the plane, till the time you get off again, be it at the destination or at the alternate. Any worries before/after that should be dealt with by ground crew and them alone (or the local handler is there is no ground crew of the company at hand) who have the authority to book busses or hotels for stranded pax, so while it may not be nice to watch your crew dash off back to the homebase an hour before you, that's just how it goes. Flight Operations will take care of their stranded crew, Pax Ground Services is in charge to take care of their pax: a crew transport is often more easily organized than a bus for tens (or hundreds in case of a large plane) pax, hence the fact you will often see crew leave before the pax. Besides, having to wait just over an hour for bus transport seems fairly reasonable to me, especially at night.

I can understand your frustration, but really, this is a pretty standard way to do things...
I know of some occasions too where I saw great crews staying with their stranded pax, emptying what's left from the plane's bar and handing it out in the terminal, etc. but this is really not standard procedure: your crew is not paid for it, the hours are not counted for duty purposes, the drinks aren't ment for this and I've even seen a crew get a formal warning from their airline because they'd extended their flight duty beyond the absolute minimum needed by doing all this, thus forcing the planned ferry return flight to be cancelled as they were out of duty, causing a lot of extra costs to their company!
You've probably not been on many diversions, have you?


User currently offlineCARST From Germany, joined Jul 2006, 820 posts, RR: 1
Reply 6, posted (5 years 7 months 2 weeks 5 days 22 hours ago) and read 2027 times:



Quoting Sabenapilot (Reply 5):
Just to inform you that technically speeking, you can't expect the crew to take care of you once on the ground:

But technically speaking, too, we are not in some communist country with a 5 year plan for the economy, but we live in a western capitalist world where service to the customer should always be number one priority as negative things will be remembered forever; at least longer than positive things.


I can totally understand Innflyers complaints. Treat your customers the way you want to be treated as customer...


User currently offlineEmbajador3 From Spain, joined Aug 2006, 318 posts, RR: 0
Reply 7, posted (5 years 7 months 2 weeks 5 days 22 hours ago) and read 1986 times:



Quoting CARST (Reply 6):
But technically speaking, too, we are not in some communist country with a 5 year plan for the economy, but we live in a western capitalist world where service to the customer should always be number one priority as negative things will be remembered forever; at least longer than positive things.

I'm sorry but, crew could not possibly help you with buses. So, regardless of what you'd said, you must seek help from groundstaff.



Flying Together
User currently offlineSabenapilot From Belgium, joined Feb 2000, 2714 posts, RR: 46
Reply 8, posted (5 years 7 months 2 weeks 5 days 22 hours ago) and read 1978 times:



Quoting CARST (Reply 6):
We are not in some communist country with a 5 year plan for the economy, but we live in a western capitalist world where service to the customer should always be number one priority as negative things will be remembered forever; at least longer than positive things.



Quoting Sabenapilot (Reply 5):
I've even seen an airline crew get a formal warning from their airline because they'd extended their flight duty beyond the absolute minimum needed by staying with their stranded pax, emptying what's left from the plane's bar and handing it out in the terminal etc, thus forcing the planned ferry return flight to be cancelled as they ran over duty, causing a lot of extra costs to their company!

I know for sure that most airlines will formost want me to make sure that none of my well-ment actions is going to cost him more money than what he has budgetted for. As such, the mantra of the day in aviation is 'stick to the company's standard procedure' more than ever, which in case of diversion means: get the pax off the plane and let ground staff deal with them...

The western capitalist model may be a guarantee to a better treatment than a burocratic communist model in your eyes, but I am not sure it still is in highly competitive business environment. Behind the screens, there's really very little difference between an aparatchick or a beancounter, other than that the latter will be forced to hide his professional indifference because he knows it to be disliked by those who have to feel the consequences of his decisions, yet the more power you give on the beancounters, the less they will bother hiding it.


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