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United Says It Got The Shaft  
User currently offlineSkippy208 From , joined Dec 1969, posts, RR:
Posted (13 years 4 months 3 days 10 hours ago) and read 1405 times:

CHICAGO, April 2 /PRNewswire/ -- United Airlines (NYSE: UAL) said today
that the "2000 National Airline Quality Rating" released by researchers at
Wichita State University and the University of Nebraska does not reflect
United's commitment to investment and innovation in customer service.


Of course, there service doesn't reflect any such commitment, either. Yes, it's hard to measure human suffering in mere numbers, but putting United way down on the list is a start.

Skippy


10 replies: All unread, jump to last
 
User currently offlineWilliamFranke From , joined Dec 1969, posts, RR:
Reply 1, posted (13 years 4 months 3 days 10 hours ago) and read 1299 times:

Got to agree with United on this one. This survey was rigged. It's all a conspiracy by Leo Mullin. Who in their right minds could possibly rank America West 10/10 amongst the major airlines? I mean, nearly 2/3 of our flights arrived within 15 minutes of schedule in 2000, and fewer than 5% of our flights were cancelled. Yeah, our mishandled luggage rate went up, but I blame all-those FAA inspectors who were nosing around too much and distracting our ramp workers. Who does the FAA think they are to go around digging up dirt? Anyway, our customer service staff will do the best they can to locate your lost/mangled luggage, and deliver it to your doorstep with a smile, even at 3AM.

User currently offlineRaddog2 From , joined Dec 1969, posts, RR:
Reply 2, posted (13 years 4 months 3 days 10 hours ago) and read 1279 times:

I think United got the shaft primarily because of their labor problems over the summer. I've been to the west coast and back twice in the past 3 weeks on United, and found the service to be much better than expected (although the same 2 meal choices all the time gets really tiring). I thought the service (not counting the whole MRTC vs. Econ plus debate) was definitely better than American, with whom I tend to fly a lot as well, as I often need to do the BOS-SJC run.

User currently offlineUncle Leo From , joined Dec 1969, posts, RR:
Reply 3, posted (13 years 4 months 3 days 9 hours ago) and read 1258 times:

Dear William,

I resent the implication that Delta Air Lines had any undue influence on the survey. This is merely proof of the fact that if you lower people's expectations far enough, they start looking at mediocrity in a positive light.

Simply Good Business, William ; thats all it is.

Sincerely,
Uncle Leo


User currently offlineJmc1975 From Israel, joined Sep 2000, 3254 posts, RR: 15
Reply 4, posted (13 years 4 months 3 days 6 hours ago) and read 1231 times:

See if you can tell me the reg. # of the 737-200 currently in the paint shop in Roswell.


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User currently offlinePilot1113 From United States of America, joined Aug 1999, 2333 posts, RR: 11
Reply 5, posted (13 years 4 months 2 days 21 hours ago) and read 1168 times:

United: Striving for mediocracy in a world of excellence!  Wink/being sarcastic

- Neil Harrison


User currently onlineTonyBurr From United States of America, joined Mar 2001, 1025 posts, RR: 0
Reply 6, posted (13 years 4 months 2 days 16 hours ago) and read 1130 times:

I am 1 K, and so sorry to have to fly UA! If they treat their "most valued customer" as they do, I pity the poor occasional UA flyer!

User currently offlineDCA-ROCguy From United States of America, joined Apr 2000, 4493 posts, RR: 33
Reply 7, posted (13 years 4 months 2 days 14 hours ago) and read 1108 times:

The Wichita State study has described United accurately. Loved ones who belong to UA's FF program and fly them several times a year, rarely have a trip that *isn't* messed up by United in some way. I'm glad my that travel plans allow me to avoid United.

Jim


User currently offlineWilliamFranke From , joined Dec 1969, posts, RR:
Reply 8, posted (13 years 4 months 2 days 10 hours ago) and read 1070 times:

I believe N138AW (ex CC-CIY) is due to be repainted in this general time frame.

However, strange things can happen in Roswell, so I can't be 100% sure.


User currently offlineVirginA340 From United States of America, joined Jul 2005, 15 posts, RR: 0
Reply 9, posted (13 years 4 months 2 days 10 hours ago) and read 1058 times:

United will stop getting shafted when they stop shafting flyers. There service is not good. So they need to admit it instead of promoting the current one as acceptable. If UAL was based in Japan Japanese businessmen(a focre to be reckoned with) from Tokyo-Okinawa would be screaming on top of their lungs for the rude and incompetant employess and the over all bad service along with the ridiculous delays. Mr Goodwin would be asked to resign and another CEO who can do the job better will take his place.


"FUIMUS"
User currently offlineJmc1975 From Israel, joined Sep 2000, 3254 posts, RR: 15
Reply 10, posted (13 years 4 months 2 days 9 hours ago) and read 1043 times:

Bill,
You are so close! It is one that is due to be painted this month. However, N184AW is currently sitting over there right now. But like you said, you never know about Roswell. Do you think America West (Express) will ever serve Roswell?



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