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Delta Air Lines Says Thanks To Alaska Village  
User currently offlineJourdan747 From United States of America, joined Mar 2001, 220 posts, RR: 0
Posted (13 years 5 months 3 weeks 3 hours ago) and read 3715 times:


>Gifts and EMT Support for Town that Welcomed Unscheduled Landing
>
>ATLANTA, April 2 /PRNewswire/ -- Delta Air Lines (NYSE: DAL - news) is saying a big ``thank you'' to an Alaska town that gave a gracious welcome to a Delta flight diverted there in a precautionary landing on March 23.
>
>Residents of Cold Bay, Alaska, -- population 69 -- took 220 passengers and crew members into their homes, cooked breakfast and provided blankets after Delta Flight 79, a McDonnell-Douglas 11 (MD-11) aircraft, made an unscheduled stop at the Alaska Peninsula village en route to Tokyo from Los Angeles.
>
>``Cold Bay provided a very warm welcome to our passengers and crew,'' said Mac Armstrong, Delta's executive vice president - operations. ``The residents went out of their way to be helpful and treat everyone on Flight 79 like old friends. We would like to extend a little Delta hospitality in return.''
>
>The town sent both its school buses, joined by volunteers with minivans, to the local airfield and shuttled passengers to the Cold Bay School gym, the U.S. Fish and Wildlife Service housing, and the two local inns. A number of passengers traveling with children were welcomed into nearby homes, while several Cold Bay residents stayed up all night cooking biscuits, bacon, salmon and rice for the travelers.
>
>In gratitude for the town's hospitality, Delta will provide $7,000 to enable Cold Bay to receive a matching grant from the state of Alaska for a new two-way radio system for local emergency medical technicians (EMT). Delta also sent a gift of 50 cases of fresh fruit and vegetables not grown on the windswept tundra and will send Delta T-shirts for the kids at Cold Bay School.
>
>Jim Zerbe, Delta's station manger in Anchorage, will present a check to the mayor, as well as a plaque officially thanking the people of Cold Bay, in a ceremony this week.
>
>Cold Bay has a 10,000-foot runway dating back to World War II days, when the location was used as a military staging point. Today, the runway is an alternate landing site for the space shuttle.
>
>SOURCE: Delta Air Lines, Inc.

41 replies: All unread, showing first 25:
 
User currently offlineGKirk From UK - Scotland, joined Jun 2000, 24936 posts, RR: 56
Reply 1, posted (13 years 5 months 3 weeks 3 hours ago) and read 3565 times:

Thats great!! Is there any scheduled flights into Cold Bay?


When you hear the noise of the Tartan Army Boys, we'll be coming down the road!
User currently offlineL-188 From United States of America, joined Jul 1999, 29799 posts, RR: 58
Reply 2, posted (13 years 5 months 3 weeks 3 hours ago) and read 3552 times:

Pen Air is doing flights down there. Probably with Metro III and Saab 340 equiptment. It is about a two hour trip though.

I do want to point out that it was all private vehicles that did the hauling. There isn't a single school bus in all of CDB.

By the way this is where they landed. It is pretty impressive when you can fit the whole town into the shot.  Smile/happy/getting dizzy

I have seen one photo of the A/C on the ground there. They parked it next to the FSS on the North ramp. The FSS is the blue building with yellow strips in the lower middle of the shot. The A/C parked on the far ramp from where the shot was taken.

Click for large version
Click here for full size photo!

Photo © Shawn Miller




OBAMA-WORST PRESIDENT EVER....Even SKOORB would be better.
User currently offlineSJC>SFO From , joined Dec 1969, posts, RR:
Reply 3, posted (13 years 5 months 3 weeks 2 hours ago) and read 3525 times:

I'm glad to see Delta is showing some thanks to the gracious people of that city.

User currently offlineGKirk From UK - Scotland, joined Jun 2000, 24936 posts, RR: 56
Reply 4, posted (13 years 5 months 3 weeks 2 hours ago) and read 3506 times:

Maybe they should give all the residents free return tickets!  Big thumbs up


When you hear the noise of the Tartan Army Boys, we'll be coming down the road!
User currently offlineTwaneedsnohelp From , joined Dec 1969, posts, RR:
Reply 5, posted (13 years 5 months 2 weeks 6 days 17 hours ago) and read 3430 times:

Thats the town? Damn its tiny. But wasn't DL's goft somewhat cheap? Some t-shirts, a plaque, and fruit??

Yeah, the $7,000 for the radio was good, but each family should have gotten a nice gift. tickets or something yeah.

rgds
russ


User currently offlinePW4084 From United States of America, joined Mar 2001, 291 posts, RR: 0
Reply 6, posted (13 years 5 months 2 weeks 6 days 17 hours ago) and read 3424 times:

On the earlier thread about this incident we were musing at how the passengers were unloaded. I was at PACD three or four days ago and talked to some of the folks that work at the airport. They have an airstair and didn't have to use the forklift to de-board the passengers. As L-188 stated, it is about 2 hours and 20 minutes to Cold Bay in PenAir's Metroliner. Occasionally, Alaska Airliners passengers get to stop there when the 737 doesn't make it into Dutch Harbor. Glad to hear that Delta found ways to give back to the community.



User currently offlineTupolev154B2 From United States of America, joined Jun 2000, 1332 posts, RR: 2
Reply 7, posted (13 years 5 months 2 weeks 6 days 15 hours ago) and read 3381 times:

One of the bright spots in the midst of all of the tension in the world.

User currently offlineWingman From Seychelles, joined May 1999, 2261 posts, RR: 5
Reply 8, posted (13 years 5 months 2 weeks 6 days 14 hours ago) and read 3364 times:

That's great. I'm sure the poeple will benefit more from improved EMT services than free airline tickets. I don't poeple living in a place like this have a great demand for air travel.

One question, the space shuttle can land on a 10,000 ft. runway? I guess you'd have to nail that one to the foot considering you're in glide mode...?


User currently offlineL-188 From United States of America, joined Jul 1999, 29799 posts, RR: 58
Reply 9, posted (13 years 5 months 2 weeks 6 days 14 hours ago) and read 3356 times:

That must be something new. PW4084.

When I was out there the only airstairs was one that was built for the Reeve Electras and one that was built for the IL-62. The one for the IL-62 will fit at 757 but my understanding was the door height was considerably higher..

They must have quickly modified it to fit that aircraft.

You probably saw the shot of the MD-11 that was in the ADN a couple of weeks ago when this happened. You see the forklife behind the aircraft and it appears to be manuvering the IL-62 stairs around.

I had heard that it took a while for them to start offload. My assumption was that it was they had to "learn" the stair didn't fit.

But your source seems to differ.



OBAMA-WORST PRESIDENT EVER....Even SKOORB would be better.
User currently offlinePW4084 From United States of America, joined Mar 2001, 291 posts, RR: 0
Reply 10, posted (13 years 5 months 2 weeks 6 days 11 hours ago) and read 3313 times:

L-188, thanks for that information. I talked to a PenAir ramper who said they used the airstair and motioned toward where it is kept by the hangar. I found that picture (ADN 25-Mar '01) and it does appear to be the forklift and one of the stairs. Next time I am down there I will ask someone else and poke around to see what kind of airstair is available. I heard that all of Reeve's stuff is available for premium prices!

King Salmon has a UAL airstair that would easily accomodate a widebody a/c I guess.

thanks, PW4084


User currently offlineAA@DFW From United States of America, joined Sep 2000, 397 posts, RR: 0
Reply 11, posted (13 years 5 months 2 weeks 6 days 10 hours ago) and read 3310 times:

Excellent work Delta! Good move!!!!!!

AA@DFW


User currently offlineVirginA340 From United States of America, joined Jul 2005, 15 posts, RR: 0
Reply 12, posted (13 years 5 months 2 weeks 6 days 7 hours ago) and read 3276 times:

I hope other airlines do the same if they are in that situation. It really shows on how they do care.


"FUIMUS"
User currently offlineFLY777UAL From United States of America, joined May 1999, 4512 posts, RR: 3
Reply 13, posted (13 years 5 months 2 weeks 6 days 6 hours ago) and read 3263 times:

Horrible. Delta is the cheapest airline...

They gave the town $7,000?! Big deal...spread that out over the 220 passengers and 18 crew members...ooh...Delta spent a big $29 per person rewarding the town...

Sounds a little cheap to me, considering that Delta saved hundreds of thousands of dollars by not having to bus the passengers to Anchorage, feed them, and give them hotel rooms...at LEAST $200 per person...

Give me a break...

F L Y 7 7 7 U A L


User currently offlineDesertJets From United States of America, joined Feb 2000, 7780 posts, RR: 16
Reply 14, posted (13 years 5 months 2 weeks 6 days 6 hours ago) and read 3261 times:

despite what some have said this is a fairly generous gift.

Money for a new radio for the local EMTs is a very good gift that will go a long way to helping out the community. Plus the fresh fruits and vegatables are certainly going to be well liked by the families in Cold Bay. It is really much more than just individual compensation, which I would think would be a rather poor and typically corportate gesture.



Stop drop and roll will not save you in hell. --- seen on a church marque in rural Virginia
User currently offlineDeltaSFO From United States of America, joined Nov 2000, 2488 posts, RR: 22
Reply 15, posted (13 years 5 months 2 weeks 6 days 6 hours ago) and read 3257 times:

Horrible. Delta is the cheapest airline...

They gave the town $7,000?! Big deal...spread that out over the 220 passengers and 18 crew members...ooh...Delta spent a big $29 per person rewarding the town...

Sounds a little cheap to me, considering that Delta saved hundreds of thousands of dollars by not having to bus the passengers to Anchorage, feed them, and give them hotel rooms...at LEAST $200 per person...

Give me a break...

F L Y 7 7 7 U A L


No, you give me a break. Please.

What would UA have done? Given them a new 777?

DeltaSFO



It's a new day. Every moment matters. Now, more than ever.
User currently offlineFLY777UAL From United States of America, joined May 1999, 4512 posts, RR: 3
Reply 16, posted (13 years 5 months 2 weeks 6 days 6 hours ago) and read 3247 times:

Ooh...we've got a comedian here!

Nevermind...you've missed the point entirely.

F L Y 7 7 7 U A L


User currently offlineN202PA From United States of America, joined Jun 2000, 1562 posts, RR: 3
Reply 17, posted (13 years 5 months 2 weeks 6 days 5 hours ago) and read 3241 times:

Good God, Fly777UAL, what did you want them to do, build the town a new airport?

Or would you have Delta throw free tickets at the residents of Cold Bay? I'm sure *those* will do them a lot of good when someone has a serious condition that requires immediate medical attention.

Bottom line, the importance of this gesture is greater than the sum of the amount spent on the gifts. The town gets something that makes them all better off as a community in terms of safety. They get fruit and vegetables (the value of which you conveniently forgot to mention), which would either be impossible or at least very difficult to obtain in Alaska, and surely rather expensive. 50 cases is no small amount of produce, especially for such a small town.

It's the gesture that's important. Cold Bay is getting paid back for its generosity with things they can use more than the cold, corporate gift of airline tickets and such.


User currently offlineAn-225 From United States of America, joined Sep 2000, 3950 posts, RR: 40
Reply 18, posted (13 years 5 months 2 weeks 6 days 4 hours ago) and read 3220 times:

I do agree that Delta's gift could have been a little more, umm... impressive? But the entire fact that they did give back to the community is great.

Also, they didn't give 7000 to the passengers, but to the small town which has 66 residents. That's a little over a hundred per person.



Money does not bring you happiness. But it's better to cry in your own private limo than on a cold bus stop.
User currently offlineEIPremier From United States of America, joined Sep 2000, 1549 posts, RR: 1
Reply 19, posted (13 years 5 months 2 weeks 6 days 4 hours ago) and read 3215 times:

I would have been quite surprised if DL had not offered some sort of gesture of goodwill. Why risk further negative PR when a small expenditure can turn the whole story around such that it reflects positively on your company? Delta took the logical action. Also, it's certainly possible that such an event could occur again, so why take the risk of a customer service disaster?

True, Delta didn't exactly break the bank on their gifts, but they at least chose their gifts wisely. It doesn't seem cheap to me, but it certainly isn't frivolous.



User currently offlineL-188 From United States of America, joined Jul 1999, 29799 posts, RR: 58
Reply 20, posted (13 years 5 months 2 weeks 6 days 3 hours ago) and read 3208 times:

HEY Fly777UAL.....Delta couldn't bus anybody anywhere! There aren't any roads there. It is either an hour by jet or three days by boat. And take a look at that picture of the place I posted....There aren't really a lot of apple orchards there either.

The problem with all the Reeve equipt up there is that it may be cheap but it has been out there a long long long time and unless you live there you have to get it out of town.




OBAMA-WORST PRESIDENT EVER....Even SKOORB would be better.
User currently offlineL-188 From United States of America, joined Jul 1999, 29799 posts, RR: 58
Reply 21, posted (13 years 5 months 2 weeks 6 days 3 hours ago) and read 3204 times:

Oh forgot to mention at this least three times so far.

Runway 32 is 150' wide. So that should give everybody a sense of scale.


Pw4084......How often do you make it out there???



OBAMA-WORST PRESIDENT EVER....Even SKOORB would be better.
User currently offlineJmc1975 From Israel, joined exactly 14 years ago today! , 3276 posts, RR: 15
Reply 22, posted (13 years 5 months 2 weeks 5 days 15 hours ago) and read 3183 times:

I believe the the remarks made by FLY777UAL are a reflection of what United has become. I don't believe United would have paid anything to the people of Cold Bay, however they probably would have given all the passengers affected vouchers for future travel. But then again, I'm sure Delta did too.


.......
User currently offlineDeltaRNOmd-80 From , joined Dec 1969, posts, RR:
Reply 23, posted (13 years 5 months 2 weeks 5 days 11 hours ago) and read 3174 times:

by PenAir, that is short for Peninsula Airways right? My dad used to work for Peninsula Airways in Kodiak, AK. If I am correct, I believe most of thier fleet is seaplanes.

Good job Delta for compensating the village. FLY777UAL, I wouldn't comment on Delta's customer service when your airline is not really an expert in that department.


User currently offlineDesertJets From United States of America, joined Feb 2000, 7780 posts, RR: 16
Reply 24, posted (13 years 5 months 2 weeks 5 days 8 hours ago) and read 3151 times:

One more thing... It took some thinking for me to reach this point too.

But somebody at Delta must have really been doing their homework if they found out that Cold Bay had a need for a new radio system for the EMTs. Which I still think is an invaluable gift.



Stop drop and roll will not save you in hell. --- seen on a church marque in rural Virginia
25 Twotterwrench : Fact is, what they did for Cold Bay is probably EXACTLY what the villagers asked for. I have lived all over the bush in Alaska for almost 10 years, an
26 SJC>SFO : You know, I thought that the $7,000 was pretty measly too. But then I thought about it, and as has been posted here, their gifts were far more persona
27 L-188 : Correct DeltaRNOmd80....... So your dad used to fly for Orin? Most of the fleet are conventional landplanes. About the only seaplanes that he has are
28 737doctor : Personally, I applaud Delta for the way they reciprocated the gesture of the townspeople. Considering today's cold corporate climate, I thought that t
29 PW4084 : L-188, I'll be in Cold Bay on Saturday. I'm working for Orin myself, make it out there probably 1-2 times a week. I think we have 3 G-21 aircraft righ
30 L-188 : Lets see here......they should have.. The Blue Goose with the fixed tip floats. 7811 which was the one they got off the troopers. And they have that o
31 PW4084 : L-188, I am sitting in the right seat of the 'tube' currently. You are correct: no widgeons anymore. The airplane by the hangar is still there...wingl
32 L-188 : Yeah. The tubes.....nuf said.... It is a crime to leave a classic goose like that wingless. But I guess that economics rule out. :,-) I believe that t
33 PW4084 : dream setup................that would be nice! I'll report back from CDB after Saturday
34 L-188 : Well, Keep your stuff tied down. I have seen the troopers King Air 200 floating foot off it's tiedown straps once.
35 Post contains links and images L-188 : Oh I submit for your approval..... Click for large versionPhoto © Shawn Miller Click for large versionPhoto © Shawn Miller This was when Ron
36 Twotterwrench : Actually, they do still rotate MX out of CDB , L-188. When BET shut down last week, my buddy that does MX was told go to CDB or you are unemployed. So
37 PW4084 : There's your chance L-188!!
38 L-188 : Damm!!! to bad I don't have a license yet!!! You where just waiting to tell me that trotterwrench!
39 Post contains images L-188 : I just noticed this......For all of the rest of you out in "radioland"(I always wanted to type that ) That stairway next to the tank behind the goose
40 PW4084 : from the 'Cold Bay' department: I talked to a few more guys there on Saturday about the airstair, they said it was almost flush with the doorway....so
41 DeltaRNOmd-80 : yeah, I guess my dad worked for Orin. This was about 9 years ago when he worked for them, and I was just a wee one, so I dont know much about it. But
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