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US To Reverse Drink Charge (Finally)  
User currently offlineFutureUScapt From United States of America, joined Dec 2008, 765 posts, RR: 1
Posted (5 years 7 months 1 week 4 days 13 hours ago) and read 12692 times:

This has been a rumor floating around US for the last few weeks now and was originally posted on another site. The official announcement is expected to come Monday.

http://www.azcentral.com/members/Blog/USAirways/


This is good to see; it's a shame that it took this long for them to figure this out though. With this announcement, US will now largely be in line with the rest of the legacies now as far as the a la carte pricing structure is concerned.

62 replies: All unread, showing first 25:
 
User currently offlineJFKMan From United States of America, joined Mar 2007, 598 posts, RR: 1
Reply 1, posted (5 years 7 months 1 week 4 days 13 hours ago) and read 12571 times:

If this is true, it is great news! US Airways is finally getting back on track.

I guess US heard a lot of negative feedback.



US / AA - JFK / TPA
User currently offlineSf3SCE From United States of America, joined Apr 2008, 115 posts, RR: 0
Reply 2, posted (5 years 7 months 1 week 4 days 13 hours ago) and read 12469 times:

This is very good news!!!


jet. its a must.
User currently offlineFWAERJ From United States of America, joined Jun 2006, 3756 posts, RR: 2
Reply 3, posted (5 years 7 months 1 week 4 days 12 hours ago) and read 12287 times:

Since no other legacy matched US Airways's $2 for a Coke (heck, even Disney World charges less per ounce than US), we knew that US's plan was a failure. After all, in the volume that airlines buy soft drinks, a cup of Coke and ice is like what, 15 cents, and the can is 25 cents? The rest is pure profit...

BTW, is US still cash-only for on-board sales, or have they installed the credit-card readers yet?



"Did he really need the triple bypass? Or was it the miles?"
User currently offlineLH4116 From Sweden, joined Aug 2007, 1714 posts, RR: 18
Reply 4, posted (5 years 7 months 1 week 4 days 12 hours ago) and read 12126 times:

Very great news for US. So does this mean that F pax will get something more served, other than a glass of coke? Maybe some nuts?

Huh, if only the airlines like SAS, here in Europe could do the same thing  Yeah sure



SAS Plus is Business Class made faux!
User currently offlineCubsrule From United States of America, joined May 2004, 23074 posts, RR: 20
Reply 5, posted (5 years 7 months 1 week 4 days 12 hours ago) and read 12067 times:



Quoting FWAERJ (Reply 3):
After all, in the volume that airlines buy soft drinks, a cup of Coke and ice is like what, 15 cents, and the can is 25 cents? The rest is pure profit...

Soda and ice are both pretty heavy, though. That's another additional cost of free soda. A $2 charge means less demand, which means they have to carry less of it around.



I can't decide whether I miss the tulip or the bowling shoe more
User currently offlineCOERJ145 From United States of America, joined Jun 2005, 1421 posts, RR: 1
Reply 6, posted (5 years 7 months 1 week 4 days 12 hours ago) and read 11915 times:



Quoting LH4116 (Reply 5):
Very great news for US. So does this mean that F pax will get something more served, other than a glass of coke? Maybe some nuts?

They already get free snacks on flights less than 3.5hrs and meals on flights over 3.5hrs.


User currently offlineDingDong From United States of America, joined Jan 2007, 661 posts, RR: 0
Reply 7, posted (5 years 7 months 1 week 4 days 11 hours ago) and read 11868 times:



Quoting Cubsrule (Reply 7):
That's another additional cost of free soda.

Bit of a misnomer, though. Not quite 'free' as it was already built into the fare, for most operations. It may sound pedantic, but that's the honest truth.



DingDong, honey, please answer the doorbell!
User currently offlineCubsrule From United States of America, joined May 2004, 23074 posts, RR: 20
Reply 8, posted (5 years 7 months 1 week 4 days 11 hours ago) and read 11692 times:



Quoting DingDong (Reply 11):
It may sound pedantic, but that's the honest truth.

 checkmark It has historically been the truth. US did not, though, reduce fares when they began charging from drinks.

It's the same story with bags-- checked bag service was historically built into the fare, but a la carte pricing meant that it was removed from the fare.



I can't decide whether I miss the tulip or the bowling shoe more
User currently offlineDingDong From United States of America, joined Jan 2007, 661 posts, RR: 0
Reply 9, posted (5 years 7 months 1 week 4 days 11 hours ago) and read 11656 times:



Quoting Cubsrule (Reply 16):
It has historically been the truth. US did not, though, reduce fares when they began charging from drinks.

It's the same story with bags-- checked bag service was historically built into the fare, but a la carte pricing meant that it was removed from the fare.

Ahh, gotcha, see where you're coming from now; thanks.



DingDong, honey, please answer the doorbell!
User currently offlineTugger From United States of America, joined Apr 2006, 5628 posts, RR: 8
Reply 10, posted (5 years 7 months 1 week 4 days 11 hours ago) and read 11582 times:



Quoting FWAERJ (Reply 3):
, in the volume that airlines buy soft drinks, a cup of Coke and ice is like what, 15 cents, and the can is 25 cents? The rest is pure profit...

I'm sure the cost per can is below a Quarter, I can buy Coke at the store for around 21 cents a can. And that's just me, Joe Consumer.

Tugg



I don’t know that I am unafraid to be myself, but it is hard to be somebody else. -W. Shatner
User currently offlineAvConsultant From United States of America, joined Feb 2006, 1360 posts, RR: 3
Reply 11, posted (5 years 7 months 1 week 4 days 11 hours ago) and read 11477 times:

I've been on 8 US flights since this was implemented. On all 8 flights, that had to be the fastest beverage service I have ever seen.

Two weeks ago, I asked a flight attendant how the beverage services were going. She said it had become a failure, management is asking the F/A to push soft drinks sales. US forecast indicated that pax would pay and they're not. She stated, the inventory levels have built up and US is losing it's volume discount with the distributor's by reducing its order for soft drinks.


User currently offlineIkramerica From United States of America, joined May 2005, 21534 posts, RR: 59
Reply 12, posted (5 years 7 months 1 week 4 days 11 hours ago) and read 11390 times:



Quoting AvConsultant (Reply 19):
Two weeks ago, I asked a flight attendant how the beverage services were going. She said it had become a failure, management is asking the F/A to push soft drinks sales. US forecast indicated that pax would pay and they're not. She stated, the inventory levels have built up and US is losing it's volume discount with the distributor's by reducing its order for soft drinks.

On the bright side, it meant the F/As even had to perform less work than they used to. Not only did they no longer have to serve food, they pretty much finished drink service in 15 minutes, and spend the rest of the flight reading magazines and talking in the galley.  Wink



Of all the things to worry about... the Wookie has no pants.
User currently offlineBrianDromey From Ireland, joined Dec 2006, 3920 posts, RR: 9
Reply 13, posted (5 years 7 months 1 week 4 days 10 hours ago) and read 11291 times:



Quoting AvConsultant (Reply 19):
US forecast indicated that pax would pay and they're not.

Shoddy "research", if I had a pound for every "research" that is not worth the paper it is written on, I'd be very, very rich! Wither it stems from the way questions asked, they way the results are tabulated, etc this "research" is more often than not, frankly, useless.
UA found similarly that customers would pay for food internationally, but when they put it into practice there was mass revolt. While there has not been the same revolt to the US drinks charge, it looks like this has generated no appreciable revenue or reduced costs for US from cutting the service. Interesting.

Brian.



Next flights: MAN-ORK-LHR(EI)-MAN(BD); MAN-LHR(BD)-ORK (EI); DUB-ZRH-LAX (LX) LAX-YYZ (AC) YYZ-YHZ-LHR(AC)-DUB(BD)
User currently offlineAvConsultant From United States of America, joined Feb 2006, 1360 posts, RR: 3
Reply 14, posted (5 years 7 months 1 week 4 days 10 hours ago) and read 11065 times:



Quoting Ikramerica (Reply 20):
spend the rest of the flight reading magazines and talking in the galley.

LMAO!! I was talking to her in the rear galley of an A-320 and she in the jumpseat reading her new copy of "People" magazine.

Quoting BrianDromey (Reply 22):
UA found similarly that customers would pay for food internationally, but when they put it into practice there was mass revolt. While there has not been the same revolt to the US drinks charge, it looks like this has generated no appreciable revenue or reduced costs for US from cutting the service. Interesting

Funny you should mention, there is so much research with industry best practices these airlines should not be making this mistake. It's as if they give their analyst who are probably not airline people to know what has been tried & tested. This is not just US, but everyone.

Remember US created MetroJet & CO created CAL Lite all to be dissolved when Delta created and close Express to start Song. I cannot remember UA airline in an airline. Endless.


User currently offlineFlighty From United States of America, joined Apr 2007, 8568 posts, RR: 2
Reply 15, posted (5 years 7 months 1 week 4 days 9 hours ago) and read 10239 times:

So the negative financial impact from lowered customer satisfaction will endure, but US will get no revenues anymore for the effort? Very interesting corporate strategy, US. Anger your customers for no reason. Then... for years... people will think US charges for drinks, even well after they stopped doing it. Was it worth it? Sometimes I wonder about the people running US.

User currently offlineKinglobjaw From United States of America, joined Jan 2009, 130 posts, RR: 0
Reply 16, posted (5 years 7 months 1 week 4 days 9 hours ago) and read 10097 times:

May I remind all that before US pulled pretzels and bevvies:

-NW was already selling trail mix in coach for years
-American Eagle was doing tests removing snack and bevvies from flights and trying to charge for them
-UA pulled all snacks from flights under 1,000 miles (or maybe it was 750 miles)


And for what it's worth, the years before pulling complimentary beverage, US Airways was always generous and gave cans.

On a recent AA flight from ORD-PHL, AA provided me a small cup of water, and with a 3 hour diversion to PIT, I got a second small cup of water. Don't get me wrong, I'm glad I got it, but some people here really try to make US quite the criminal. They are not.

We'll see what happens tommorow, and regardless, some you folks really need to evaluate what you said and give credit where credit is due.

Not that it affects me too much, but it will be nice if the beverages become complimentary in coach again. At least water. That is all I will say.

-Kinglobjaw



Kinglobjaw
User currently offlineEtops1 From United States of America, joined Nov 2005, 1093 posts, RR: 1
Reply 17, posted (5 years 7 months 1 week 4 days 9 hours ago) and read 10001 times:

Someone mentioned that continental is the only airline who provides free food and that is true . The reason they are able to do that is because they own their own catering company. Chelsea Catering. Everyone else either uses LSG SkyChefs or Gate Gourmet. Either way, I just got off a conference call with the company about free drinks being back. We will offer a cup of soda. A can will be provided upon request. Remember though that our cups are rather big compared to the ones on southwest and other airlines.

User currently offlineIliriBDL From Germany, joined May 2007, 1205 posts, RR: 14
Reply 18, posted (5 years 7 months 1 week 4 days 9 hours ago) and read 9951 times:

Great news indeed, I never understood the charge for water, for soda I really don't care but water you have to serve the passengers.  Smile

Now let them check one bag for free, and everyone will love US.



delta.com
User currently offlineN766UA From United States of America, joined Jul 1999, 8292 posts, RR: 23
Reply 19, posted (5 years 7 months 1 week 4 days 8 hours ago) and read 9879 times:

I flew them last month, not knowing they charge for EVERYTHING. I asked for a water, to which the FA said "ok, 2 dollars." BS! I elected to fly with parched lips.


This Website Censors Me
User currently offlineFlighty From United States of America, joined Apr 2007, 8568 posts, RR: 2
Reply 20, posted (5 years 7 months 1 week 4 days 8 hours ago) and read 9737 times:



Quoting N766UA (Reply 20):
I flew them last month, not knowing they charge for EVERYTHING. I asked for a water, to which the FA said "ok, 2 dollars." BS! I elected to fly with parched lips.

And you probably won't fly US again without remembering that little fact, either. US is far too vulnerable to be polluting their brand like that. There were headlines all over the country, then millions and millions of passengers who all got negative impressions about the US brand. I am no branding expert but this appears to have been an insane and reckless endeavor on their part. A shame! US should care a little more.


User currently offlineN7190JR From United States of America, joined Jul 2008, 108 posts, RR: 0
Reply 21, posted (5 years 7 months 1 week 4 days 8 hours ago) and read 9714 times:

Damn! I just flew them friday and want my 2 bucks back! Oh well, what will be, will be.....Though they did wind up comping me a drink and several other persons drinks. I wonder if it was because of this rumor?

- N7190JR  airplane 



The Only Way Up is Up: KEEP CLIMBING
User currently offlineCadet57 From United States of America, joined Jul 2005, 9085 posts, RR: 30
Reply 22, posted (5 years 7 months 1 week 4 days 8 hours ago) and read 9517 times:



Quoting Ikramerica (Reply 12):

Does that also include them hawking the US Airways credit card?



Doors open, right hand side, next stop is Springfield.
User currently offlineSkyfellow From , joined Dec 1969, posts, RR:
Reply 23, posted (5 years 7 months 1 week 4 days 8 hours ago) and read 9438 times:



Quoting LH4116 (Reply 4):
Huh, if only the airlines like SAS, here in Europe could do the same thing

Tell me about it dude!

I flew with SAS around Christmas time. International services are quite good, but their intra-european product must be the skimpiest and cheapest product I have ever experienced for a so called full-service carrier.

However, SAS may still give you some water if you can prove it is medically necessary.

Quoting IliriBDL (Reply 19):
Great news indeed, I never understood the charge for water, for soda I really don't care but water you have to serve the passengers.

Like you say, water and a basic necessity, should always be available. If you charge for water, you may as well charge for the use of the bathroom too.


User currently offlineJFKMan From United States of America, joined Mar 2007, 598 posts, RR: 1
Reply 24, posted (5 years 7 months 1 week 4 days 7 hours ago) and read 9192 times:

OK ladies and gents...

Its official!

US Airways informed employees of the decision this afternoon.

" US Airways, bowing to customer grumbling and a lack of response from competitors, plans to stop charging for soda, juice, water and coffee beginning Saturday.

The Tempe-based airline is the only major U.S. airline to charge for non-alcoholic beverages and until now has been largely unapologetic for the $1-$2 fees and other new charges instituted last summer when fuel prices were escalating.

The airline announced the return to free drinks to employees this afternoon and plans a public announcement Monday morning. It is the airline's second major retreat in three months, the last a return of mileage perks for frequent fliers.'

Link:

http://www.azcentral.com/business/ar...090222biz-usairwaysdrinks0223.html



US / AA - JFK / TPA
25 DingDong : I figure it's worth at least $1.25 of entertainment to run a powerful vacuum-based toilet flush system. That much, I'd pay for, for sure.
26 Khobar : No it wasn't. A la carte pricing gave them the opportunity to charge for the item/service twice. That was the whole driving force behind the nickel a
27 LACA773 : UA used to have it's own catering company too but sold it off when they needed the money. They recently dropped Gate Gourmet catering @ LAX and went
28 UpstateDave : Don't forget the cost savings of having less trash in the cabin = less time needed to clean and planes look better.
29 Cubsrule : Isn't that just a semantic difference?
30 N702ML : So my question is this....how much damage do we think has been done? So the charge for standard beverages is going away. How many people by past exper
31 JFKMan : It won't undo it. Sadly...US Airways will have to live with that for a while. But this will help contain any further damage.
32 IliriBDL : Well the loads haven't been that bad, so the charge hasn't stopped people from flying US. The Hudson landing, the 'on time' advertising everywhere, an
33 JFKMan : All of that makes me comfortable to say...US is back on track.
34 TheGMan : Since the charge was implemented I probably flew on 20+ legs. I bought a drink once. It was PHX-CLT, and it was only because I bought a meal too. Gran
35 LH417AF025 : this business traveler who will not fly them, even if they are the most convenient option out there.
36 MMEPHX : Good for US that they are able to stand up and say "hey, we made a mistake" $2 is neither here nor there but it just seemed to be one fee too far and
37 FutureUScapt : Some of them, perhaps. Others have found new homes at other airlines and aren't likely to switch back...simply too little, too late in their minds. T
38 Cubsrule : In the old US network (East), though, they often are the only decent option to their hubs (and, to a lesser extent, to their focus cities). Even busi
39 Khobar : Since you claimed the pricing of the item(s) was [b]removed/[b] from the fare, the answer obviously is NO.
40 Ikramerica : And the thing is, had they charged $1 for a full can of soda and given away water free, the program would have worked well, and they still would likel
41 Khobar : I disagree. There comes a time when, as a business, it makes sense to "lose" money in order to make money. The sooner American businesses understand
42 FrmrCAPCADET : I concur, the water charge violated long standing cultural standards going back thousands of years.
43 Ikramerica : Heck, even the guy from "stone soup" got water for free to go with his rocks. He didn't have to barter for that...
44 N702ML : That was good! Haha!
45 Post contains links UnitedTristar : here is the press release http://finance.yahoo.com/news/US-Airways-Reinstates-bw-14436242.html -m
46 Archer : Good Morning! In my recent US trips the solution(ha,ha) was to buy a bottle of coke/pepsi at outrageous cost and then swig it along the way. It also p
47 IndyWA : The same leisure travelers who find US has a cheaper fare than other airlines for their once a year vacation...[Edited 2009-02-23 06:25:02]
48 Flyfree727 : OR, perhaps, more time to answer questions from passengers like, "what are those round circles on the ground." AA ORD
49 Flyfree727 : The next time someone (almost anyone) wants to travel they click "lowest/CHEAPEST fare" on the internet and who ever comes up wins. the average trave
50 Cubsrule : But they HAVE been removed from the fare. 2 years ago, a ticket on US got you 2 free bags and a drink. Those services were included in the fare. They
51 IliriBDL : Exactly so it's not like US lost so many passengers with the drink charge (or even with the baggage charge). People will still continue to travel, of
52 Khobar : When you said they had been removed from the fare, I thought you meant the cost rather than the item, i.e. the fare had been reduced by the cost of t
53 BlueFlyer : Compare that to: US Airways is the airline with the hero pilot from the Super Bowl that can land on water. And it's the airline that is on time more
54 JFKMan : I really hope so...and we may be the minority, but I agree with you. 100%
55 Post contains links StasisLAX : It's now official. "US Airways plans to stop charging passengers for soda, tea and other drinks this week in the latest sign that the airlines industr
56 Post contains images Gilesdavies : Just had the email from US Airways as a Dividend Miles member: "We're bringing back free drinks On March 1, we're bringing back free drinks in our Coa
57 FrmrCAPCADET : Trains, the last times I checked, do not stop your from bringing your own refreshments aboard. And water is ALWAYS available for free (laws to the eff
58 PITIngres : Because it was stupid and anti-brand image, in my humble opinion. They could have added $0.50 to the price of every ticket, gotten pretty much the sa
59 USAirALB : Yea.. I noticed.. are they like eco friendly or somethin?
60 Wn700driver : Completely unacceptable. That is supposed to be a premium class product. As for the subject... this is a lot like closing the barn door after the hor
61 DLA330 : I too think this was a bad idea. Charging $2 for a bottle of water or soda is ridiculous, but then again you could just bring your own drinks on board
62 Cubsrule : US never forbade pax from bringing their own food or drink. In fact, some CSAs encouraged it.
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