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DL Decides To Stick With Its FC Meal Service  
User currently offlineBurnsie28 From United States of America, joined Aug 2004, 7555 posts, RR: 8
Posted (5 years 7 months 1 week 10 hours ago) and read 10209 times:

According to the article, Delta will serve only cold meals on flights less than 1550 miles... NW used to serve hot food on those flights as well...

Quote:
But one looming change does have the attention of first-class passengers. Meal offerings will change depending on the length of the flight. Cold meals will become the standard option in first class on flights of less than 1,550 miles.

That change upsets Henry Newman, a Northwest frequent flier who said he can get a hot sandwich in first class right now on many shorter domestic flights. But only two cities — San Francisco and San Jose — are listed at more than 1,550 miles from Minneapolis-St. Paul on charts used to calculate Northwest frequent flier miles.

"This is a serious devaluation," said Newman, who lives in the Twin Cities.

http://www.twincities.com/ci_11963065


"Some People Just Know How To Fly"- Best slogan ever, RIP NW 1926-2009
54 replies: All unread, showing first 25:
 
User currently offlineDeltAirlines From United States of America, joined May 1999, 8906 posts, RR: 12
Reply 1, posted (5 years 7 months 1 week 9 hours ago) and read 10137 times:

New meal policy is cold meals in F (Continental breakfast in the morning, cold sandwich in the afternoon/evening) on flights over 900 miles; hot meal choices on flights over 1550 miles.

DL's old policy was a 1025 mile cutoff for meals.

The bigger devaluation in my mind is the lack of choice now (as it sounds like) - now it's simply one option instead of having a choice of two.


User currently offlineKleinsim From Qatar, joined Jan 2007, 154 posts, RR: 0
Reply 2, posted (5 years 7 months 1 week 9 hours ago) and read 10111 times:

So basically no hot meals unless you're talking half-transcons? A picture says a thousand words. Here are the 1550mi ranges at DTW, MSP, ATL, JFK, and SLC. I did not include CVG and MEM, not because I believe them to be dead but because the map became too cluttered.

Big version: Width: 434 Height: 434 File size: 11kb


It looks as though this reduces to transcon hot meal service only. For those connecting in MSP, which happens to lie in the center of the country, this basically eliminates hot meal service - and that on flights lasting well over two hours!

I remember flying on the 388mi long FRA-VIE sector on a CR2 with Adriair in Business Class and they managed to serve us a full hot lunch. That flight lasted just over an hour (traffic delays). Not to say that this was exactly economical, but it surely felt nice from a passenger standpoint.

Sad to see so much value gone from the airline industry  Sad

Kleinsim


User currently offlineJCS17 From United States of America, joined Jun 2001, 8065 posts, RR: 39
Reply 3, posted (5 years 7 months 1 week 9 hours ago) and read 10069 times:

That's a bummer. It was always unique to get a hot first class meal on a CR9 from DFW-MSP.


America's chickens are coming home to rooooost!
User currently offlineKleinsim From Qatar, joined Jan 2007, 154 posts, RR: 0
Reply 4, posted (5 years 7 months 1 week 9 hours ago) and read 10075 times:



Quoting DeltAirlines (Reply 1):
DL's old policy was a 1025 mile cutoff for meals.

As a comparison to my GCM plot above, here is DL's old policy with 1025mi ranges around SLC, JFK, ATL, and CVG:


Big version: Width: 434 Height: 434 File size: 10kb


Kleinsim


User currently offlineLongHauler From Canada, joined Mar 2004, 5057 posts, RR: 43
Reply 5, posted (5 years 7 months 1 week 9 hours ago) and read 10051 times:



Quoting Kleinsim (Reply 2):
remember flying on the 388mi long FRA-VIE sector on a CR2 with Adriair in Business Class and they managed to serve us a full hot lunch.

Shoot, I remember flying on an AC DC-9 YYZ-YOW, in Y, 33 minutes air time and everyone was served a hot breakfast, and a cup of coffee!!!

Times have changed.



Never gonna grow up, never gonna slow down .... Barefoot Blue Jean Night
User currently offlineLipeGIG From Brazil, joined May 2005, 11442 posts, RR: 58
Reply 6, posted (5 years 7 months 1 week 9 hours ago) and read 10006 times:
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DL should rename First Class to Economy Plus on flights up to 1550 miles !

And how about other carriers, what do they offer for their F service in the US ?



New York + Rio de Janeiro = One of the best combinations !
User currently offlinePanamair From United States of America, joined Oct 2001, 4927 posts, RR: 25
Reply 7, posted (5 years 7 months 1 week 9 hours ago) and read 9872 times:
Support Airliners.net - become a First Class Member!

Guys,
This is airline food we're talking about here. Hot meals are far easier to muck up at 35,000 feet than cold ones anyway...cold meals such as salads and sandwiches maintain their "meal quality" far better than hot pre-cooked ones which often end up partially stuck to the serving container, and are invariably overheated / overcooked, etc..


User currently offlineLongHauler From Canada, joined Mar 2004, 5057 posts, RR: 43
Reply 8, posted (5 years 7 months 1 week 9 hours ago) and read 9850 times:



Quoting LipeGIG (Reply 6):
DL should rename First Class to Economy Plus on flights up to 1550 miles !

Cold meals are not necessarily bad meals, unless that is the intent of DL. Is a cold meal a sandwich and crackers? Or is it something more elaborate.

I say this as AC does not serve hot meals on its EMJ aircraft, yet flies a lot of of long trans-con routes with the aircraft. YYZ-SEA, YYZ-PHX, YYZ-LAS, etc. The cold First/Business class meals on these aircraft can be quite creative due to the lack of ovens. The old stand-bys of chicken breast, or sliced tenderloin for the less adventurous are always there ... but lately I have seen choices of Jumbo Prawns, Atlantic Lobster, prosciutto/melon and various french cheeses or Mahi Mahi with eggplant.

So what is DL actually serving as a cold F meal? It may not be that bad.

For the record, Business Traveler Magazine recently voted AC as "Best In-flight Service in North America", "Best Airline for Business Class in North America" and "Best North American Airline for International Travel".



Never gonna grow up, never gonna slow down .... Barefoot Blue Jean Night
User currently offlineCubsrule From United States of America, joined May 2004, 23148 posts, RR: 20
Reply 9, posted (5 years 7 months 1 week 9 hours ago) and read 9847 times:



Quoting LongHauler (Reply 8):
Cold meals are not necessarily bad meals, unless that is the intent of DL. Is a cold meal a sandwich and crackers? Or is it something more elaborate.

 checkmark Some of NW's cold lunches (on routes like BOS-MSP) are more elaborate than that and are actually quite good.



I can't decide whether I miss the tulip or the bowling shoe more
User currently offlineBurnsie28 From United States of America, joined Aug 2004, 7555 posts, RR: 8
Reply 10, posted (5 years 7 months 1 week 9 hours ago) and read 9791 times:



Quoting Panamair (Reply 7):
Guys,
This is airline food we're talking about here. Hot meals are far easier to muck up at 35,000 feet than cold ones anyway...cold meals such as salads and sandwiches maintain their "meal quality" far better than hot pre-cooked ones which often end up partially stuck to the serving container, and are invariably overheated / overcooked, etc..

I don't know what food you have had, but NW has some really good food, flying down to DFW I had a really good hot lunch from MSP on the E175, and coming back for dinner I had a really good enchilada on the CR9 none of which was what you have mentioned, and I have had it on other flights as well, I sure do miss the BBQ sandwiches. NW used to serve a "snack" in FC which was typically an Asian Chicken salad which was great on flights like MSP-DEN.



"Some People Just Know How To Fly"- Best slogan ever, RIP NW 1926-2009
User currently offlineIloveboeing From United States of America, joined Oct 2005, 796 posts, RR: 0
Reply 11, posted (5 years 7 months 1 week 9 hours ago) and read 9776 times:



Quoting Panamair (Reply 7):
cold meals such as salads and sandwiches maintain their "meal quality"

But cold meals and sandwiches are a sign of frugality. If I'm paying hundreds (if not thousands) of dollars for a First Class ticket, I want more than a cold sandwich. In my book, a sandwich does not (nor should EVER) constitute a meal! That's a cheap snack and it's downright pathetic to be marketed as a "first class meal." What a rip-off!

Honestly, do these airlines not want people to fly them anymore? Do they intend to cheapen their products to the point of sub-humanity? Do they want to chase away the last of their best customers and obliterate the remaining loyalty that people have toward their carrier?

I think these airline executives need to quit vacationing in the revenue management department and actually think of how to IMPROVE service quality for ALL customers!


User currently offlineCubsrule From United States of America, joined May 2004, 23148 posts, RR: 20
Reply 12, posted (5 years 7 months 1 week 8 hours ago) and read 9741 times:



Quoting Iloveboeing (Reply 11):
But cold meals and sandwiches are a sign of frugality. If I'm paying hundreds (if not thousands) of dollars for a First Class ticket, I want more than a cold sandwich.

Maybe that's the problem. If I've upgraded--and the vast majority of DL and NW f/c passengers on most routes are upgrades-- a cold sandwich is much more acceptable than if I'm paying $800 or $1000 for the f/c ticket. But there's no good way to differentiate the two groups.



I can't decide whether I miss the tulip or the bowling shoe more
User currently onlineGSPSPOT From United States of America, joined Sep 2003, 3081 posts, RR: 2
Reply 13, posted (5 years 7 months 1 week 8 hours ago) and read 9658 times:



Quoting Cubsrule (Reply 12):
Maybe that's the problem. If I've upgraded--and the vast majority of DL and NW f/c passengers on most routes are upgrades-- a cold sandwich is much more acceptable than if I'm paying $800 or $1000 for the f/c ticket. But there's no good way to differentiate the two groups.

So, "here's a great idea - let's go with the lowest common denominator!". Wonder if ovens will be coming out of a/c that used to serve hot meals on these shorter flights? At least they're keeping the 900 mile radius for meals in general, even if they are lifeless & cold.



Finally made it to an airline mecca!
User currently offlineIloveboeing From United States of America, joined Oct 2005, 796 posts, RR: 0
Reply 14, posted (5 years 7 months 1 week 8 hours ago) and read 9549 times:



Quoting Cubsrule (Reply 12):
If I've upgraded--and the vast majority of DL and NW f/c passengers on most routes are upgrades

Well I think therein lies another problem. The U.S. carriers have extremely liberal upgrade policies. They allow many people to upgrade, resulting in very few people who actually pay for their first class tickets.

LH is profitable because their upgrade policy is more restricted and people actually have to pay to fly in First or Business Class. And (from what I've heard), you definitely get your money's worth.

But, in order to get people to pay to fly in First Class, the U.S. carriers need to make their First Class appealing. People need to know exactly what they are going to get if they pay the money to fly First Class. It needs to be extraordinary, "out-of-this-world" service. In order to command a premium, you have to provide a premium.


User currently offlineCubsrule From United States of America, joined May 2004, 23148 posts, RR: 20
Reply 15, posted (5 years 7 months 1 week 8 hours ago) and read 9546 times:



Quoting GSPSPOT (Reply 13):
So, "here's a great idea - let's go with the lowest common denominator!".

Why not? If paying F passengers leave DL in droves, I'm confident that they'll reverse the changes.



I can't decide whether I miss the tulip or the bowling shoe more
User currently offlineWorldTraveler From , joined Dec 1969, posts, RR:
Reply 16, posted (5 years 7 months 1 week 7 hours ago) and read 9378 times:

First, the vast majority of passengers on ANY US network carrier in FC or BC are upgraded and elite flyers who aren't paying FC fares to begin with.

Second, cold meals can be very good. I've had very high quality sandwiches and entree salads that are much tastier than hot meals. Let's remember that there is little hot food that is as good on any airline as it is on the ground. Cold food is not as subject to being "airlinized" as hot food.

Third, the overall product on DL is well on its way to being industry leading with the largest fleet on in-seat video equipped domestic aircraft in the US and the most internet equipped a/c in the US. Further, DL's FAs are generally quite attentive in FC.

Given the overall value proposition on DL, most people would probably rather have a quick, satisfying meal and then get to work or relax with the IFE.


User currently offlineCO777DAL From United States of America, joined Feb 2007, 624 posts, RR: 0
Reply 17, posted (5 years 7 months 1 week 7 hours ago) and read 9344 times:



Quoting LipeGIG (Reply 6):
And how about other carriers, what do they offer for their F service in the US ?

I can speak for CO. I've gotten hot First Class meals on most flights.
Ones I can think off the top of my head were IAH to DEN, MCO, EWR, SEA, RNO, MIA. Hot meal in coach on IAH to EWR, LAX, SFO.

From EWR in Frist Class hot meals of course all transcons, plus MSY, DFW, DAB. Also get hot meals in coach on all transcons out of EWR.

I know CO doesn't fly to RNO or DAB anymore.



Worked Hard. Flew Right. Farewell, Continental. Thanks for the memories.
User currently offlineLipeGIG From Brazil, joined May 2005, 11442 posts, RR: 58
Reply 18, posted (5 years 7 months 1 week 7 hours ago) and read 9304 times:
AIRLINERS.NET CREW
FORUM MODERATOR



Quoting LongHauler (Reply 8):
Cold meals are not necessarily bad meals, unless that is the intent of DL. Is a cold meal a sandwich and crackers? Or is it something more elaborate.

I never said a cold meal is a bad meal. I had several times cold sandwiches on ATL-JFK flights flying F and they were very good.

Quoting Iloveboeing (Reply 14):
Well I think therein lies another problem. The U.S. carriers have extremely liberal upgrade policies. They allow many people to upgrade, resulting in very few people who actually pay for their first class tickets.

It's just a matter of charge less for elite customers. I believe many would pay US$ 100 if they can book the upgrade in advance for transcon flights for example. It's less than the current US$ 200 but for sure more than nothing.



New York + Rio de Janeiro = One of the best combinations !
User currently offlineTVNWZ From United States of America, joined Feb 2006, 2398 posts, RR: 2
Reply 19, posted (5 years 7 months 1 week 7 hours ago) and read 9272 times:



Quoting Iloveboeing (Reply 14):
Well I think therein lies another problem. The U.S. carriers have extremely liberal upgrade policies. They allow many people to upgrade, resulting in very few people who actually pay for their first class tickets.

Upgrades keep me loyal. Thus, I spend lots of money on my 160-K mileage every year on NW/DL. So, I pay. Just differently.

Quoting WorldTraveler (Reply 16):
Given the overall value proposition on DL, most people would probably rather have a quick, satisfying meal and then get to work or relax with the IFE.

Key word "satisfying." I will see what they come up with. NW was very good in the hot or cold sandwich department. So far it appears to me that Delta is keeping the least of the two airlines in combining them. It makes one suspicious. But, I will await my first meal and report back.

i will miss the hot omlets served on NW flights. That was satisfying. Cold rolls and muffins are not going to cut it on the breakfast flight.

But, I could care less about IFE too.


User currently offlinePanamair From United States of America, joined Oct 2001, 4927 posts, RR: 25
Reply 20, posted (5 years 7 months 1 week 7 hours ago) and read 9167 times:
Support Airliners.net - become a First Class Member!



Quoting Iloveboeing (Reply 11):
Honestly, do these airlines not want people to fly them anymore? Do they intend to cheapen their products to the point of sub-humanity? Do they want to chase away the last of their best customers and obliterate the remaining loyalty that people have toward their carrier?

Exaggerating a little are we? Sub-humanity because there is cold airline food instead of hot airline food? Show me one piece of evidence that suggests customers will run away from an airline because of the quality or quantity of airline food served on board. Show me one shred of data that suggests that CO has gained market share and/or a yield/revenue premium because it offers complimentary food in Economy domestically....

Another note - best customers are the ones who pay the most - who contribute to the airline's margin the most - not necessarily the ones who fly the most with the cheapest fares possible. These days, most US carriers' domestic First cabins are not filled with the former. There are very few U.S. companies left out there which allow the majority of employees to purchase anything but the lowest fares on domestic U.S flights. And there are very few people who will personally pay a regular FIrst Class fare (and I don't mean those discounted or YUP First Class fares) on domestic flights (maybe except for the transcons like NYC-LAX), not even if they rolled out chateaubriand or caviar....

Quoting Iloveboeing (Reply 14):
LH is profitable because their upgrade policy is more restricted and people actually have to pay to fly in First or Business Class. And (from what I've heard), you definitely get your money's worth.

Your are comparing apples and oranges here? We're talking about domestic US flights; the comparable LH measure would be intra-European flights. Sure, they serve you a meal even on 45 minute flights from FRA to ZRH but do you actually think anyone is really buying that Business Class ticket because of the food? Most intra-European travelers on Business class fares are there because of the ticket flexibility (i.e., no Sat night stay, unlimited changes, etc.), not because of any comfort or amenities...because anyone who has flown intra-European Business can tell you that the basic product (same seats as Eco, same pitch, width, except for a blocked middle seat) is really no great shakes and definitely not worth paying 2-3x the cheapest Economy tickets for.....In many intra-European markets, if one needs to do a Monday-Friday return trip and have flexibility with ticket changes, the only option is a Business Class fare...


User currently offlineIkramerica From United States of America, joined May 2005, 21544 posts, RR: 59
Reply 21, posted (5 years 7 months 1 week 7 hours ago) and read 9158 times:

All USA carriers should rename their domestic F product (on two class) as Business, other than maybe VX. On most carriers, it's hardly an F product in any way.

Funny enough, for DL and CO, etc. the international J soft product is far closer to F than a domestic F is to what domestic F used to be. So if they don't have trouble calling it Business Class internationally, why not call it business domestically?



Of all the things to worry about... the Wookie has no pants.
User currently offlineKhobar From United States of America, joined Mar 2006, 2379 posts, RR: 4
Reply 22, posted (5 years 7 months 1 week 7 hours ago) and read 9125 times:



Quoting LongHauler (Reply 5):

Shoot, I remember flying on an AC DC-9 YYZ-YOW, in Y, 33 minutes air time and everyone was served a hot breakfast, and a cup of coffee!!!

Times have changed.

Yeah, F/A's have so much more to do these days. LOL.

Quoting Panamair (Reply 7):
This is airline food we're talking about here. Hot meals are far easier to muck up at 35,000 feet than cold ones anyway...cold meals such as salads and sandwiches maintain their "meal quality" far better than hot pre-cooked ones which often end up partially stuck to the serving container, and are invariably overheated / overcooked, etc..

Worst hot food I think I've ever had was some sort of ghoulosh on Eastern a long, long time ago. Worst cold food was fruit salad with bonus on British Airways. Second worst would be shrimpwurst (it was some kind of mush they said was shrimp) sandwiches smeared with butter or marge, BMI. But on all other flights it's all been good (at least good enough not to be lodged in my memory).

Quoting GSPSPOT (Reply 13):

So, "here's a great idea - let's go with the lowest common denominator!". Wonder if ovens will be coming out of a/c that used to serve hot meals on these shorter flights? At least they're keeping the 900 mile radius for meals in general, even if they are lifeless & cold.

Not sure if you were aware of this, but may be of interest.
http://www.washingtonpost.com/wp-dyn...le/2006/02/08/AR2006020802366.html

"American Airlines parent AMR Corp. yesterday said it plans to remove the rear galleys from its MD-80 aircraft and replace them with four seats beginning in September. Delta Air Lines Inc. will add seats this summer and may kill galleys as well, setting the stage for other carriers to do likewise as they seek to add revenue and reduce fuel costs by lowering weight."

Quoting Cubsrule (Reply 15):
Why not? If paying F passengers leave DL in droves, I'm confident that they'll reverse the changes.

Hopefully they will not only reverse but also make up for this mistake.

Quoting WorldTraveler (Reply 16):
Second, cold meals can be very good. I've had very high quality sandwiches and entree salads that are much tastier than hot meals. Let's remember that there is little hot food that is as good on any airline as it is on the ground. Cold food is not as subject to being "airlinized" as hot food.

It doesn't matter what a cold meal can be. I can tell you, too, what a cold meal can be, and it certainly isn't something pleasant. At least you're unlikely to get something live crawling around in your hot meal, but that's beside the point.


User currently offlineFrmrCAPCADET From United States of America, joined May 2008, 1731 posts, RR: 1
Reply 23, posted (5 years 7 months 1 week 7 hours ago) and read 9103 times:

I have often wondered why, after various 'elite' folks get their upgrade, they don't have an auction for whatever extra premium seats are left. Actually they could auction them before. The various 'elites' would be credited certain amounts of cash for the upgrade.


Buffet: the airline business...has eaten up capital...like..no other (business)
User currently offlineIkramerica From United States of America, joined May 2005, 21544 posts, RR: 59
Reply 24, posted (5 years 7 months 1 week 6 hours ago) and read 9056 times:



Quoting FrmrCAPCADET (Reply 23):
I have often wondered why, after various 'elite' folks get their upgrade, they don't have an auction for whatever extra premium seats are left. Actually they could auction them before. The various 'elites' would be credited certain amounts of cash for the upgrade.

Some airlines sell the upgrades at check-in, before the final elites get upgraded. So the gate upgrades are truly last minute upgrades, where the booked seat didn't show up. And it would be too hard to hold any sort of auction or whatever when 3/4 of the plane is boarded.



Of all the things to worry about... the Wookie has no pants.
25 ItalianFlyer : I was wondering how long this would take.....frankly I am shocked it was not done 7 years ago Next up...look for the half-galley config on the Airbus
26 Glareskin : You are so right! In fact the domestic F flights are worse than International Business Class! They should rename it Economy plus! Especially in the n
27 Carfield : It is sad, but not totally unpredictable. To give Northwest credit, its meal and beverage program has always been quite nice up front and not only qua
28 Sean-SAN- : I guess this means the ubiquitous NW cheese omlet with potatoes and sausage is on the way out?
29 SeaBosDca : Domestic first class is two things: 1) a way to keep from having to rub shoulders with another passenger throughout a long flight, and 2) a psycholog
30 Azjubilee : I hate to see a product devalued... but I guess DL knows best right? The problem I see... is the fragility and shelf life of some cold meal options. M
31 TVNWZ : The Chateaubriand, caviar and champagne won't work because there is no way the actual listed price of a first class ticket is even remotely worth the
32 ItalianFlyer : I just noticed that the article is three years old....guess they changed their minds
33 77411 : Remember a lot of NW execs are now running the new DL and they have seen both sides from the inside. So I would tend to think they have the numbers i
34 DeltAirlines : Honestly, this is a lot of crying about little. I am a Delta Platinum living in MSP. I have a good mix of fares purchased this year - ranging from Ful
35 GSPSPOT : True, but in most cases, at least the Europeans have a realistic ground-based alternative in high-speed rail - something that, even if we get funding
36 GSPSPOT : I would argue that inflight food/beverage service (and the quality thereof) is part and parcel of WHY first class is something they think they can dr
37 Ikramerica : I don't even like the use of the word "worse" there because it implies that the international product is bad. In my experience, the international J o
38 N62NA : On AA in F, I get hot breakfasts on MIA-DFW. Also, on flights between MIA and NYC.
39 M11Stephen : Exactly. It a way to massage the ego's of those frequent flyers who think there to good to sit with the trash in economy. Rarely does anyone actually
40 LACA773 : I believe it was suppossed to start on 1st of April.. Perhaps DL elites as well as the rest of us who do fly DL should email and express our concern
41 Ikramerica : Why, because you agree with that elitist propaganda? There is no data provided to support that that is why F exists. There are plenty of other reason
42 JDAirCEO : AA and CO have the most liberal flight time frame to serve meals. DL and US are just not any good in this department. Also, they offer nothing decent
43 Ikramerica : And this is generally why people like WN.
44 David21487 : There's meal service on DL between LGA/JFK and ATL during meal times. If I recall correctly, it used to be a hot meal service until DL decided to pul
45 NorthstarBoy : I'll second that. Most of the airlines offer what are called "Auto Upgrade Fares" meaning you pay a coach ticket price and get to sit in first. The b
46 Floridaflyboy : We've been told that our ovens on the CR9s are likely going away and will be replaced by another atlas container.
47 WorldTraveler : Ovens are heavy and require maintenance. Further, cold meals can be served whenever the FA is able to do so. Hot meal service is subject to cooking t
48 Pnwtraveler : It was like watching a ballet on YYZ to YOW breakfast flights. The hot meals were heating as you boarded. And the coffee brewing. OJ and Champagne as
49 WorldTraveler : I flew DL back when they flew from PRG to FRA and they served a choice of hot entrees even on a flight that short. It's not a question of whether DL o
50 LACA773 : I believe both UA & AA have dropped the hot meals on ORD-DCA/LGA/EWR flights & have gone to cold meals/snacks instead. Yes. The oven are heavy and re
51 United1 : Actually it was business class (on the 16-20 domestic inter-hub flights that offer F/J/Y service) where UA was discussing eliminating the separate me
52 DELTA7478 : Sadly to say I think DELTA has the worst First class meals for Domestic and most of it's International routes, Why well I work here and the Food SUCKS
53 Panamair : Yes, but once again, is there any shred of evidence that hot food was the reason people decided to take those NW flights???
54 Jdairceo : All still have traditional meal service. As far as AA is concerned, there is no route that gets only cold meals. Either you get traditional meal serv
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