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Airlines And CSR Staffing For Flights  
User currently offlineFlyboy80 From United States of America, joined Jul 2001, 2026 posts, RR: 3
Posted (7 years 2 months 2 days 23 hours ago) and read 3201 times:

I was just curious about different airlines and how they staff agents for flights. I know there is a large gate agent/ CSA group on a.net so hopefully I can get a broad range of perspectives from different carriers.

I was once an agent for a regional airline before becomming a flight attendant, and it wasn't a complicated process too often. Each flight involved had one agent for boarding and our responsibilities were rather limited. We would meet the flights, deplane, board, ensure the outbound crew recieved a release, pre board, board, close the flight and ensure all the paper work was put together- which was the release, and a outbound pax list.

I however often observe the larger carriers and have noticed they often have more agents, which makes sense as they have additional passengers- I've observed DL 757s with five agents working them. I am also currious if companies like UA, DL...etc have their agents assigned to more duties and responsibilites on the gate such as weight and balance, catering...etc?

1 replies: All unread, jump to last
User currently offlinePilotboi From United States of America, joined Sep 2007, 2366 posts, RR: 9
Reply 1, posted (7 years 2 months 2 days 6 hours ago) and read 3026 times:

Well I can tell you a few things..

DL @ DAB... (is simple)

usually we had 4-5 under wing agents + 2-3 over wing agents which also ran the gate

VS @ MCO... (is a bit more complex, but still simple to understand)

for each 747 turn-around there is:
a 4-5 person gate team for boarding
1 over wing agent
1 AAA (in charge of baggage/freight)
1 controller (in charge of seating and other cabin things)
1 TCO (turn-around coordinator officer)
and a hell of a lot of rampies - don't ask me how many, I don't work down at the moment

then there is a 3 person arrivals team for all flights
plus the check-in agents of course, anywhere from 6-10
and you can't forget ticketing, 1-2 people

Now remember, right now VS is up to 5x flights on Fridays, 4x flights on Sat, and 3x the rest of the week. This past Friday was our first day for 5 flights in a long time. They were all pretty empty going out, but very full coming in. I was in arrivals and we had 2250 people + 100 crew clear customs over a course of 5 hours. Don't forget their 3000+ bags, strollers, golf bags, oh and a picture frame. Big grin

Hope that helps.

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