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BA Should Start Better Short Haul Meals  
User currently offlineTiktokJAKE From United Kingdom, joined Feb 2009, 124 posts, RR: 0
Posted (5 years 6 months 3 weeks 2 days 12 hours ago) and read 7350 times:

Having flown BA shorthaul many times, both in Euro Traveller and Club Europe I have found that the standard of catering and meals is not very exciting or filling. A little sandwich is all that is served on a 2 hour flight in Euro Traveller. Most people will get hungry during this period. Can anyone please suggest changes if they have contacts at BA.

Maybe a menu for Club Europe.
And a selection of hot and cold food in Club and Euro Traveller (buy on board maybe)

It needs to change !

52 replies: All unread, showing first 25:
 
User currently offlineBrianDromey From Ireland, joined Dec 2006, 3926 posts, RR: 9
Reply 1, posted (5 years 6 months 3 weeks 2 days 11 hours ago) and read 7297 times:



Quoting TiktokJAKE (Thread starter):
It needs to change !

Well, two hours no one will starve. A light snack is suffecient, I think.
Also bear in mind that BA often charges fares which are comparable to LCC's but you still receive points, lounge access, baggage allowance and onward connections. I have no problem with BoB, but BD tried that and it has been a disaster for them at LHR...Ba are cleverer than that.

Brian.



Next flights: MAN-ORK-LHR(EI)-MAN(BD); MAN-LHR(BD)-ORK (EI); DUB-ZRH-LAX (LX) LAX-YYZ (AC) YYZ-YHZ-LHR(AC)-DUB(BD)
User currently offlineFCAFLYBOY From United Kingdom, joined Nov 2006, 604 posts, RR: 0
Reply 2, posted (5 years 6 months 3 weeks 2 days 11 hours ago) and read 7264 times:

And can you just imagine the absolute OUTRAGE that BA would expect it's
cabin crew to offer a BoB product  duck 

But her would be a great excuse for another strike I guess, but seriously, I can't
see BA going down the BoB route either, doesn't sit well with the brand or image.

I do agree that they could offer something a bit more sustantial for flights 2.5 hrs + though.


User currently offlineGT4EZY From United Kingdom, joined Dec 2007, 1800 posts, RR: 3
Reply 3, posted (5 years 6 months 3 weeks 2 days 11 hours ago) and read 7256 times:

The current offering is completely sufficient. It makes me laugh how people can travel 4 hours + on a Northern England-South Coast train and not expect a thing but as soon as they step on a plane it's a whole new set of expectations. Why should you be wined and dined on a 2 hour flight?

As people have said, BoB doesn't feature in BA's brand image, especially ex LHR. It would divide cabin crew if it was. Some would hate it, others would love the associated commission.



Proud to fly from Manchester!
User currently offlineAntonovman From United Kingdom, joined Mar 2001, 722 posts, RR: 1
Reply 4, posted (5 years 6 months 3 weeks 2 days 11 hours ago) and read 7235 times:

I just flew a 1 hour flt LHR-EDI and back the same day
To EDI we got a sandwich and chocolate biscuit with t or coffee and on the way back
a very nice chicken salad.
It was perfect for such a short flight and very nicely presented.


User currently offlineRutankrd From United Kingdom, joined Sep 2003, 3028 posts, RR: 8
Reply 5, posted (5 years 6 months 3 weeks 2 days 11 hours ago) and read 7198 times:
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Well this is part of the viral marketing and branding used by just about all the legacies really.

Fact is they sell the brand via imagery depicting the long haul business and high elite classes as a hook.

This leads to greater customer expectations and subsequent disappointment at the essentially economy service provided on short haul and domestic which is strictly utilitarian.

Done so for decades.


User currently offlineDamian From United Kingdom, joined Apr 2005, 249 posts, RR: 0
Reply 6, posted (5 years 6 months 3 weeks 2 days 11 hours ago) and read 7166 times:

Better still, BA should withdraw free catering on all UK and European flights and have a trolley service which you pay for. Maybe they'll be able to chop the price of my ticket if they did. The quality of catering on the low cost airlines with the pay-for service is generally much better, anyway, than the bag of bird seed BA's been giving me LGW-EDI flights recently.

User currently offlineBaguy From Australia, joined Mar 2006, 546 posts, RR: 1
Reply 7, posted (5 years 6 months 3 weeks 2 days 10 hours ago) and read 7105 times:

I still think its ridiculous how LHR-EDI passengers receive a full hot English breakfast while LHR-EUROPE passengers receive, a frankly rather pitiful 'Breakfast Brioche'.

BAguy


User currently offlineDingDong From United States of America, joined Jan 2007, 661 posts, RR: 0
Reply 8, posted (5 years 6 months 3 weeks 2 days 10 hours ago) and read 7080 times:

Perhaps an interested party could draft an equivalent version of this now well-known complaint letter (relating to VS long haul meal service)? Big grin

http://www.telegraph.co.uk/travel/tr...st-passenger-complaint-letter.html



DingDong, honey, please answer the doorbell!
User currently offlineTiktokJAKE From United Kingdom, joined Feb 2009, 124 posts, RR: 0
Reply 9, posted (5 years 6 months 3 weeks 2 days 9 hours ago) and read 6994 times:



Quoting GT4EZY (Reply 3):
The current offering is completely sufficient. It makes me laugh how people can travel 4 hours + on a Northern England-South Coast train and not expect a thing but as soon as they step on a plane it's a whole new set of expectations. Why should you be wined and dined on a 2 hour flight?

Because you have bought a double price plane ticket, and air standards are better than train. There is also VERY OFTEN a BoB feature on trains!


User currently offlineB747-4U3 From United Kingdom, joined Jan 2002, 991 posts, RR: 0
Reply 10, posted (5 years 6 months 3 weeks 2 days 9 hours ago) and read 6958 times:



Quoting FCAFLYBOY (Reply 2):
And can you just imagine the absolute OUTRAGE that BA would expect it's
cabin crew to offer a BoB product   

Not only would BoB affect the brand image, but there would also be crewing issues. I have heard rumours that it was once considered for Gatwick should haul routes, but was abandoned because of lack-of-crew. BA only have 3 crew on LGW short-haul flights. 1 of those would be dedicated to serving Club passengers, so that would only leave 2 to do BoB, which on short and busy European flights would be an absolute shambles.

Quoting Damian (Reply 6):
Better still, BA should withdraw free catering on all UK and European flights and have a trolley service which you pay for. Maybe they'll be able to chop the price of my ticket if they did.

Well, if you want cheaper tickets why not fly with Easyjet or Ryanair? Some of us like the frills and are willing to pay extra for it. Furthermore, I've found that BA fares on many routes are often competitive with those of EasyJet or Ryanair, so how much cheaper are you expecting fares to get? On a recent European flight I saved £20 by flying with BA - which was a huge bonus because I was willing to pay up to £30 more for the pleasure of flying with BA.

Quoting Antonovman (Reply 4):
To EDI we got a sandwich and chocolate biscuit with t or coffee and on the way back
a very nice chicken salad.
It was perfect for such a short flight and very nicely presented.

I agree. I think the food served is acceptable and appropriate for short-haul flights. Even better when there is a can of London Pride to wash it down with!


User currently offlineEdina From United Kingdom, joined Jul 2003, 746 posts, RR: 9
Reply 11, posted (5 years 6 months 3 weeks 2 days 9 hours ago) and read 6948 times:



Quoting Damian (Reply 6):



Quoting Baguy (Reply 7):

It's all about yield at the end of the day.....a hot breakfast domestic shuttle flight will have the bulk of the passengers paying the fully flexible "UK Business" fares, same goes for the evening light meal/salad offering. With the fares much lower & few paying for a fully flexible ticket outside of the peak busness flows & mealtimes it makes sense yield wise to adjust the on board service accordingly. As for the "Breakfast Brioche" the reasoning is the same....yield
 Smile



Worked on - Caravelle Mercure A300 A320 F27 SD3-60 BAe146 747-100/200/400 DC10-30 767 777 737-400 757 A319 A321
User currently offlineLHRjc From Netherlands, joined Apr 2006, 1964 posts, RR: 19
Reply 12, posted (5 years 6 months 3 weeks 2 days 8 hours ago) and read 6877 times:

I feel the food is fine, I don't need a 3 course meal on a flight between London and Amsterdam, there simply isn't enough time. And the longer sectors, such as to WAW or OTP then a sandwich is perfectly sufficient - the Club passengers will get a decent meal and the Gold / Silver passengers can eat to their heart's content in the lounges which serve an excellent choice of food.

What I object to more if I'm honest is that I can pay an identical fare to fly LGW-AMS as I can to fly LHR-AMS on BA on an identical 319, and on the flight ex-LHR there's a full bar service and 6 cabin crew, and on the ex-LGW the only alcohol available is wine, and there's only 3 cabin crew! It's an outrage, where's my damn vodka?!



"Our 319's are very reliable. They get fixed very quickly."
User currently offlineFlying Belgian From Belgium, joined Jun 2001, 2397 posts, RR: 9
Reply 13, posted (5 years 6 months 3 weeks 2 days 8 hours ago) and read 6859 times:
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I have had the pleasure to try the bacon sandwich on BRU-LHR (early morning flight) back in march: AWFUL, and it smelled terrible in the whole cabin afterwards !!! We skipped it and preferred to eat a good English muffin at T4 !!

But that said, as long as I was on time in LHR, not a big matter for me. Moreover as stated above they sometimes have really cheap seats on BRU-LHR like BD, making the difference with a non-rev ticket quite marginal.

But the food served on some airlines is so crap, that I tend to prefer to have good food with BOB system. At least on short-hauls like BD offers.



Life is great at 41.000 feet...
User currently offlinePar13del From Bahamas, joined Dec 2005, 7498 posts, RR: 8
Reply 14, posted (5 years 6 months 3 weeks 2 days 8 hours ago) and read 6773 times:



Quoting Baguy (Reply 7):
I still think its ridiculous how LHR-EDI passengers receive a full hot English breakfast while LHR-EUROPE passengers receive, a frankly rather pitiful 'Breakfast Brioche'.

Without doing any research I would say that the difference is due to the competition on the route, if other carriers are not offering a service and they are doing fine, why should you?
It is generally accepted that airlines will offer what the market will bear and tolerate, and price is the main determinant, you can offer the best service but if it comes at an increased price to your competitor your volume of business will not grown and at the end of the day, volume counts for a lot.


User currently offlineLHRlocal From United Kingdom, joined Jan 2008, 279 posts, RR: 0
Reply 15, posted (5 years 6 months 3 weeks 2 days 5 hours ago) and read 6570 times:



Quoting Antonovman (Reply 4):
I just flew a 1 hour flt LHR-EDI and back the same day
To EDI we got a sandwich and chocolate biscuit with t or coffee and on the way back
a very nice chicken salad.
It was perfect for such a short flight and very nicely presented.

Haha, i was just going to ask the very question you have answered. Im flying LHR-EDI tomorrow on BA and was wondering what we would get, now i know! Thanks.


User currently offlineBwaflyer From United Kingdom, joined Jun 2004, 690 posts, RR: 0
Reply 16, posted (5 years 6 months 3 weeks 2 days 5 hours ago) and read 6537 times:



Quoting B747-4U3 (Reply 10):
Not only would BoB affect the brand image, but there would also be crewing issues. I have heard rumours that it was once considered for Gatwick should haul routes, but was abandoned because of lack-of-crew. BA only have 3 crew on LGW short-haul flights. 1 of those would be dedicated to serving Club passengers, so that would only leave 2 to do BoB, which on short and busy European flights would be an absolute shambles.

Funnily enough we manage at bmi with 3 crew on a 319 with 1 person managing business, and two crew operating in economy offering a b.o.b. service (which is free to diamond silver / gold / blue plus) passengers.


User currently offlineAIR MALTA From Malta, joined Sep 2001, 2527 posts, RR: 1
Reply 17, posted (5 years 6 months 3 weeks 2 days 5 hours ago) and read 6517 times:



Quoting Flying Belgian (Reply 13):
I have had the pleasure to try the bacon sandwich on BRU-LHR

The bacon brioche is awful. I used to get that when I used the 07:40 VIE-LHR flight.
BA should offer a simple and tasty croissant instead.

Does anyone now what kind of catering they have on the MLA-LGW flights. TUN-LGW which are almost 3 hours get the 2 small sandwishes when the comptetion (TU) offers the full meal.



Next flights : BRU-ZRH-CAI (LX)/ BRU-FCO-TLV (AZ)
User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8578 posts, RR: 54
Reply 18, posted (5 years 6 months 3 weeks 2 days 5 hours ago) and read 6486 times:
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I think the food is pretty decent and of a reasonable size to be honest, quite happy with the offerings.

In particular, the breakfast and late afternoon/evening offerings to/from EDI from LHR are superb!



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User currently offlineFuturePilot16 From United States of America, joined Mar 2007, 2035 posts, RR: 0
Reply 19, posted (5 years 6 months 3 weeks 2 days 3 hours ago) and read 6138 times:

You should be happy they serve meals. U.S. legacy carriers sell everything on their flights. The food tastes like plastic and it costs 8 bucks. I would much rather eat something at home or at the airport than on the plane. That food is really disgusting and it's wierd how people believe that they should get a full meal on a flight that lasts less than the time it takes in between meals (3-4 hrs between meals.)


"The brave don't live forever, but the cautious don't live at all."
User currently onlineB747forever From Sweden, joined May 2007, 17126 posts, RR: 10
Reply 20, posted (5 years 6 months 3 weeks 2 days 3 hours ago) and read 6113 times:



Quoting FuturePilot16 (Reply 19):
You should be happy they serve meals. U.S. legacy carriers sell everything on their flights.

Well we have CO that offers free meals!



Work Hard, Fly Right
User currently offlineYXD172 From Canada, joined Feb 2008, 451 posts, RR: 0
Reply 21, posted (5 years 6 months 3 weeks 2 days 2 hours ago) and read 5892 times:

Just to add a Canadian perspective, BA's Europe flights are generally cheaper than a corresponding flight in Canada, but you still get a snack, and they're quite edible I might add. All we get here is BOB (with the exception of Sunwing's summer charters).
That said, the BOB sandwiches are pretty good, and like FuturePilot said you don't really need it for flights under 4 hours.

Jon



Radial engines don't leak oil, they are just marking their territory!
User currently offlineManfredj From United States of America, joined Mar 2007, 1132 posts, RR: 0
Reply 22, posted (5 years 6 months 3 weeks 2 days 2 hours ago) and read 5874 times:



Quoting GT4EZY (Reply 3):
The current offering is completely sufficient. It makes me laugh how people can travel 4 hours + on a Northern England-South Coast train and not expect a thing but as soon as they step on a plane it's a whole new set of expectations. Why should you be wined and dined on a 2 hour flight?

Well put. If you want rock bottom prices, expect all the trimmings to be cut.



757: The last of the best
User currently offlineBrilondon From Canada, joined Aug 2005, 4389 posts, RR: 2
Reply 23, posted (5 years 6 months 3 weeks 2 days 2 hours ago) and read 5875 times:



Quoting TiktokJAKE (Thread starter):
Having flown BA shorthaul many times, both in Euro Traveller and Club Europe I have found that the standard of catering and meals is not very exciting or filling. A little sandwich is all that is served on a 2 hour flight in Euro Traveller. Most people will get hungry during this period. Can anyone please suggest changes if they have contacts at BA.

Maybe a menu for Club Europe.
And a selection of hot and cold food in Club and Euro Traveller (buy on board maybe)

Unless you are diabetic could you not go a couple of hours with eating?



Rush for ever; Yankees all the way!!
User currently offlineEric From , joined Dec 1969, posts, RR:
Reply 24, posted (5 years 6 months 3 weeks 2 days 2 hours ago) and read 5771 times:



Quoting Bwaflyer (Reply 16):
Funnily enough we manage at bmi with 3 crew on a 319 with 1 person managing business, and two crew operating in economy offering a b.o.b. service (which is free to diamond silver / gold / blue plus) passengers.

Funnily enough many of us who do travel with you believe the service onboard bmi s/h is less than par. Quite often service in C can be quite shoddy, and for those travelling in Y, we can just leave it at that bmi by far is not worst in class and that service standards in Europe whilst travelling Y is rapidly coming close to that in the US.


25 Rdwootty : The one thing to remember about meals on board is that you have to take into account the Whole journey time. So for a trip from London to Amsterdam fo
26 Pawsleykat : I would agree. I flew EDI-LGW and LHR-EDI on April 19th. On the southbound flight, we were presented with the full english breakfast, which I believe
27 Viscount724 : I avoid flying BA because of LHR, not because of BA. When I have flown BA, in both business and economy class, I have found their food service fully c
28 LHR380 : So because Mr Smith lives in MK, and has to journey to LHR for his flight, a more substantial meal has to be served?? Thats why there are a lot of ca
29 Brilondon : So correct me if I am wrong. You must eat every six (6) hours? How do you find sleeping? Whilst in the airport are there not any places to get a sand
30 Jetblueguy22 : I'd come and take a visit over the pond. I flew JFK-LAX on AA. I didn't get a meal at all! Almost no airlines in the US serve meals domestically unles
31 Post contains links DavidkunzVIE : May I suggest... www.ryanair.com www.easyjet.com Those who prefer real airlines stick with BA.
32 Jamotcx : Fly easyJet then and buy what you want to eat on the plane. Otherwise quit moaning and come prepared in future! BA will offer as little as possible t
33 AirNZ : Eh? Sorry, but who has to take the whole journey time into account? Are you seriously suggesting that an airline is responsible for a passengers meal
34 8herveg : A bit off topic, but is the on-board service generally different on short-haul flights from LHR and LGW? I am booked in Economy to fly LGW-VCE in Aug
35 LHRjc : Well the only difference I notice between LGW and LHR short haul is that LGW flights don't have a full bar service whereas LHR flights do, and LHR ba
36 AlanUK : Thank you! I always encourage people to just ask! We usually end up with waste since the sandwiches come in boxes of 12 or 24, and If we don't have h
37 Post contains images Seemyseems : Its only European flights, if people are hungry they can ask for more, or maybe take the other passengers food!    I always find short haul caterin
38 Edina : Standard crewing level on an LHR based A319 is 4 cabin crew & not the 6 that you allude to. An extra 1-2 crew members are added on shorter flights e.
39 Eljonno : Quite often (on emptier flights) with BA, particularly on domestic sectors - I have actually been asked if I want extra food, or another soft drink b
40 8herveg : Yep, £80 each way, but we will only be going one-way as I am flying home from another airport with easyJet. I have never flown anything apart from E
41 JER757 : Correct. JER have 4 crew on the 737/319. Due to two reasons mainly - JER has relatively high C loads compared to a lot of the LGW network. And the sh
42 Kevin : At least you guys in Europe get your meals for free. In US, Canada you will have to pay for your sandwich. So please no complaining.
43 8herveg : Why do BA sometimes have more crew on shorter sectors? Surely they would have more crew on longer sectors if anything?
44 USAirALB : Hahahh.. Amtrak took away all food between ALB-NYC except of those trains that don't originate in ALB. Thats like 10. The other 15 trains to NYC don'
45 JER757 : On very short sectors they need that number of crew to serve the drinks/food to the pax in the time available. My record on LGW-JER is 26mins from ta
46 Brilondon : I must ask next time I am on BA about their birdseed. Is it any good?
47 Fbgdavidson : Depends how much £80 is worth to you. Only you can answer that. I'd say most certainly, but then I'm not you... But Club Europe and Club World are c
48 BFS : LGW flights do offer a full bar service in EuroTraveller on most flights, including 4 varieties of wine, 2 types of beer, whisky, gin, malt whisky, v
49 LNv22 : Little off topic but; I seem to remember that BA serves alcohol free of charge in Y.. Both wine and spirits. My last BA flight in Y was OSL - LHR, and
50 Richardw : Will the LGW shortest flights have a different service when the aircraft fleet is all A319?
51 AIR MALTA : What's BA offering on flights of 3h+ out of LGW : MLA, PFO, VRN, SKG, GIB?
52 AlanUK : Totally, BA doesn't charge for anything onboard (well, apart from Duty Free goods and Satelittle telephone calls) The max Club Europe load on a BA 31
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