Sponsor Message:
Civil Aviation Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
CO To Close TPA RES Office, Cutting 500 Jobs  
User currently offlineDL747400 From United States of America, joined Sep 2008, 319 posts, RR: 0
Posted (5 years 2 months 2 weeks 9 hours ago) and read 3984 times:

While DL and NW are consolidating their separate RES offices at the Kennedy location, neither are cutting TPA jobs. Meanwhile, CO is closing their TPA RES office completely, eliminating 500 jobs:

http://finance.yahoo.com/news/Contin...se-Tampa-prnews-15228828.html?.v=1

Relocation to IAH or SLC RES will be offerred as an option, but historically there are very few takers. Good luck to the CO folks in TPA, and watch your local papers and check delta.com, since they may be hiring.

16 replies: All unread, jump to last
 
User currently offlineFalcon84 From , joined Dec 1969, posts, RR:
Reply 1, posted (5 years 2 months 2 weeks 6 hours ago) and read 3834 times:

Not surprising. RES centers are going the way of the dinosaur in this web-based age, and it's only a matter of time until call centers for all airlines are down to almost nothing.

Good luck to my co-wokers affected by the move.


User currently offlineSimairlinenet From United States of America, joined Oct 2005, 911 posts, RR: 2
Reply 2, posted (5 years 2 months 1 week 6 days 21 hours ago) and read 3529 times:

What is it about Tampa that has led to three airline reservations centers there?

User currently offlineLincoln From United States of America, joined Nov 2004, 3887 posts, RR: 8
Reply 3, posted (5 years 2 months 1 week 6 days 20 hours ago) and read 3472 times:



Quoting Falcon84 (Reply 1):
RES centers are going the way of the dinosaur in this web-based age, and it's only a matter of time until call centers for all airlines are down to almost nothing.

Yeah, but when you need them, you need them. I can't think of the last time I've called res for personal travel, but for company travel -- which also happens to full fare/high revenue to CO -- I can't think of the last trip where I didn't need to call res to either deal with a complicated booking/routing, make a change that couldn't be executed online [Does co.com still force you into the "lowest available" fare rather than letting you specify the specific bucket when you try changing an existing reservation?], irregular ops, etc.

One of the many reasons I love CO is that there are competent, easy-to-understand, professionals on the other end of the phone with low hold times. It's what makes me not think twice with fares like $1700 to TYS, $2200 to OMA, or $2700 to RAP [yes, that includes an NW-operated codeshare segment]

Good luck to the displaced!  Sad



CO Is My Airline of Choice || Baggage Claim is an airline's last chance to disappoint a customer || Next flts in profile
User currently offlineNwaesc From United States of America, joined Aug 2007, 3381 posts, RR: 9
Reply 4, posted (5 years 2 months 1 week 6 days 15 hours ago) and read 3332 times:



Quoting Simairlinenet (Reply 2):
What is it about Tampa that has led to three airline reservations centers there?

You beat me to it...

My question exactly!



"Nothing ever happens here, " I said. "I just wait."
User currently offlineTVNWZ From United States of America, joined Feb 2006, 2355 posts, RR: 2
Reply 5, posted (5 years 2 months 1 week 6 days 9 hours ago) and read 3228 times:



Quoting Simairlinenet (Reply 2):
Simairlinenet



Quoting Nwaesc (Reply 4):
Nwaesc

Tampa has always had a reputation as being a good place to locate call centers. Cheap, skilled labor. There are many/several call centers located in all sorts of businesses there. Employment has been going up and down depending on whether business goes to India or not.

There may be other reasons...anyone?


User currently offlineSlimShady From United States of America, joined Dec 2007, 194 posts, RR: 0
Reply 6, posted (5 years 2 months 1 week 6 days 2 hours ago) and read 3095 times:

Doesnt CO have / had a res center in SLC also?

I imagine the Houston res center will pick up dramatically now the TPA is closed...

Good luck to you folks in the TPA res center. I went there once, several years ago,...great people.


User currently online727LOVER From United States of America, joined Oct 2001, 6384 posts, RR: 17
Reply 7, posted (5 years 2 months 1 week 5 days 3 hours ago) and read 2900 times:



Quoting Simairlinenet (Reply 2):
centers there?



Quoting TVNWZ (Reply 5):
There may be other reasons...anyone?

I could be wrong, but didn't they steal that from Eastern?



Listen Betty, don't start up with your 'White Zone' s*** again.
User currently offlineFalcon84 From , joined Dec 1969, posts, RR:
Reply 8, posted (5 years 2 months 1 week 4 days 22 hours ago) and read 2822 times:



Quoting Simairlinenet (Reply 2):
What is it about Tampa that has led to three airline reservations centers there?

Isn't SLC the same way? Multiple carriers with RES centers there as well?


User currently offlineCody From United States of America, joined May 1999, 1932 posts, RR: 9
Reply 9, posted (5 years 2 months 1 week 4 days 5 hours ago) and read 2704 times:

The SLC Reservations Center came from Eastern. That was odd considering Eastern didn't even serve SLC at the end.

Not sure if TPA was a former EAL facility or not. I don't think it was.


User currently offlineLincoln From United States of America, joined Nov 2004, 3887 posts, RR: 8
Reply 10, posted (5 years 2 months 1 week 4 days 3 hours ago) and read 2656 times:



Quoting Cody (Reply 9):
The SLC Reservations Center came from Eastern. That was odd considering Eastern didn't even serve SLC at the end.

Not sure if TPA was a former EAL facility or not. I don't think it was.

Some airlines maintain res centers in locations that don't make much sense period -- NW, for a time at least, had a res center in LGB.

One day I made a wrong turn on my way to my dad's place and there was this building sitting on a major thoroughfare with the NW logo on the side. When I finally got to his place, I Googled it, and IIRC it was either about to close or had just closed.

I think the qualification is inexpensive hopefully competent labor -- or "who cares if we serve it, can we get people to answer the phones and make reservations for less than we could elsewhere?"



CO Is My Airline of Choice || Baggage Claim is an airline's last chance to disappoint a customer || Next flts in profile
User currently offlineAcidradio From United States of America, joined Mar 2001, 1874 posts, RR: 10
Reply 11, posted (5 years 2 months 1 week 3 days 22 hours ago) and read 2590 times:
AIRLINERS.NET CREW
FORUM MODERATOR

TPA is an affordable place to operate. But keep in mind that these airlines all have multiple call centers. The diversity is nice just in case there is a problem at one (ie. weather, natural disaster, telecom failure). The calls can fail-over to the other call centers.


Ich haben zwei Platzspielen und ein Microphone
User currently offlineBobnwa From United States of America, joined Dec 2000, 6444 posts, RR: 9
Reply 12, posted (5 years 2 months 1 week 3 days 10 hours ago) and read 2499 times:



Quoting 727LOVER (Reply 7):
I could be wrong, but didn't they steal that from Eastern?

Yes it was formerly an EA res center. AC also had a res center in TPA for A TIME. May even still be there for all I know. NW owns the building it has on Hoover Blvd in Tampa and rents about half of it out. Don't know why they would close a building they own and move in with DL which rents its building


User currently offlineMoMan From United States of America, joined Aug 2004, 1054 posts, RR: 4
Reply 13, posted (5 years 2 months 1 week 3 days 9 hours ago) and read 2465 times:



Quoting TVNWZ (Reply 5):
Tampa has always had a reputation as being a good place to locate call centers. Cheap, skilled labor. There are many/several call centers located in all sorts of businesses there. Employment has been going up and down depending on whether business goes to India or not.

There may be other reasons...anyone?

The biggest is the tax subsidies given by state and local authorities.

Cheap, unskilled labor is also a huge benefit.



AA Platinum Member - American Airlines Forever
User currently offlineBobnwa From United States of America, joined Dec 2000, 6444 posts, RR: 9
Reply 14, posted (5 years 2 months 1 week 3 days 9 hours ago) and read 2460 times:



Quoting MoMan (Reply 13):
Cheap, unskilled labor is also a huge benefit.

I think you made a mistake there. Airlines require fairly skilled labor for res centers. Cheap if it means low cost is correct


User currently offlineMayor From United States of America, joined Mar 2008, 10348 posts, RR: 14
Reply 15, posted (5 years 2 months 1 week 3 days 6 hours ago) and read 2411 times:

The CO res center in SLC was indeed a former EA facility. I worked with a guy at DL in SLC whose wife worked for EA at the res center. She said it was weird, every day you went to work, that CO slowly but surely took over the operation and the building until there were no EA ops there, at all.


"A committee is a group of the unprepared, appointed by the unwilling, to do the unnecessary"----Fred Allen
User currently offlineN801NW From United States of America, joined Jul 2004, 744 posts, RR: 1
Reply 16, posted (5 years 2 months 1 week 3 days 4 hours ago) and read 2380 times:



Quoting Bobnwa (Reply 12):
AC also had a res center in TPA for A TIME. May even still be there for all I know.

I believe it is still there and a.net member RP TPA works there.


Top Of Page
Forum Index

This topic is archived and can not be replied to any more.

Printer friendly format

Similar topics:More similar topics...
CO To Close HPN Oct 1 posted Wed Jul 23 2008 07:36:16 by Falcon84
AY Cutting 500 Jobs posted Fri Jun 13 2008 01:12:05 by Trekster
NW To Close BWI Res...open New In SUX posted Tue Apr 3 2007 03:16:44 by NWrr
United To Close Dulles Res Center posted Fri Aug 18 2006 22:53:05 by RampRat74
Delta Air Lines Cutting 1,500 F/A Jobs posted Fri Sep 27 2002 06:26:17 by DeltaSFO
Northwest To Close Livonia, MI Res. Office. posted Fri Sep 26 2003 05:02:44 by AIR757200
CO To Furlough Up To 500 Pilots posted Fri Jul 18 2008 22:03:05 by Flynavy
Lufthansa -Technics To Create 500 Jobs In Malta! posted Mon Nov 27 2006 07:55:05 by Beaucaire
UA To Close Two More Res Centers posted Mon Apr 3 2006 19:11:30 by RampRat74
British Airways To Close Vienna Office.... posted Fri Feb 3 2006 22:36:22 by Beaucaire