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Airline CS Scores - Univ Mich Rating  
User currently offlineAALuxuryLiner From United States of America, joined May 2008, 38 posts, RR: 0
Posted (5 years 7 months 1 week 4 hours ago) and read 1305 times:

Interesting article by AP via CNBC website on airline customer service rankings which, according to the article, increased for the first time in 6 years. On a 0 to 100 scale, here are the rankings by Univ. of Michigan:

WN 81
CO 68
DL 64
AA 60
US 59
NW 57
UA 56

The article also points out the average score for airlines (64) overall was much lower than other industries such as utilities (74) the Postal Service (82), express delivery companies (82), movies (70), and cellular phone service (69).

Article link here: http://www.cnbc.com/id/30816956/for/cnbc/

1 replies: All unread, jump to last
 
User currently offlineKaitak From Ireland, joined Aug 1999, 12595 posts, RR: 34
Reply 1, posted (5 years 7 months 1 week 4 hours ago) and read 1277 times:

Interesting statistics, particularly as WN seems to be way ahead of the rest of the pack - 13% ahead of CO and the rest of the carriers. I wonder if this is something to do with the simplicity of its business model - no interlining, simple service, good value? Its model can't have hurt it anyway!

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