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China Eastern Passengers Stranded At LAX  
User currently offlineTravelin man From United States of America, joined Mar 2000, 3496 posts, RR: 0
Posted (5 years 3 months 1 day 16 hours ago) and read 10880 times:

China Eastern has apparently canceled its flight to PVG from LAX for two days in a row (both Sunday and yesterday), with no explanation, and no compensation for those stranded. The first day they sat on the airplane for 5 hours and then were deboarded. I saw the report on a local news station, and the China Eastern employees are basically not talking to anybody (one guy just says he's not authorized to talk to anybody).

http://www.myfoxla.com/dpp/news/loca...stern_Passengers_Stranded_20090602

Reminds me of a situation with Air India at LAX a couple of years ago. I think I'll avoid Chinese government-owned airlines going forward, if my travels take me to a place with an alternate means of getting there.

46 replies: All unread, showing first 25:
 
User currently offlineLAXdude1023 From India, joined Sep 2006, 7578 posts, RR: 25
Reply 1, posted (5 years 3 months 1 day 16 hours ago) and read 10819 times:

I took this flight about two years ago. It was a bizzare experiance. The service was substandard even for American carriers even though I did like power ports for my laptop. I remember watching Chinese movies for the duration of the flight and then about 2 hours before landing, they showed a video of streches and excersizes. Then a horde of Chinese people gathered in the Asile to do the excersizes to the video. After 11 hours in the air, that was tripping me out.

All in all not a wonderful experiance.

I wonder why MU is canceling these flights? Maybe its mechanical? I cant think of another reason. The weather here is certainly fine (minus the June Gloom of course  Wink ).



Stewed...Lewd...Crude...Irreverent...Belligerent
User currently offlineFlying Belgian From Belgium, joined Jun 2001, 2390 posts, RR: 9
Reply 2, posted (5 years 3 months 1 day 16 hours ago) and read 10764 times:
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Quoting LAXdude1023 (Reply 1):
I took this flight about two years ago. It was a bizzare experiance. The service was substandard even for American carriers even though I did like power ports for my laptop. I remember watching Chinese movies for the duration of the flight and then about 2 hours before landing, they showed a video of streches and excersizes. Then a horde of Chinese people gathered in the Asile to do the excersizes to the video. After 11 hours in the air, that was tripping me out.

Had the same experience on a CDG-PVG on their A346 (World Expo btw !). Really a strange flight. And a strange way to organize a service if you ask me !!! I guess the Chinese way... But what a gap with CX for instance.

FB



Life is great at 41.000 feet...
User currently offlineTravelin man From United States of America, joined Mar 2000, 3496 posts, RR: 0
Reply 3, posted (5 years 3 months 1 day 15 hours ago) and read 10647 times:



Quoting LAXdude1023 (Reply 1):
I wonder why MU is canceling these flights? Maybe its mechanical? I cant think of another reason. The weather here is certainly fine (minus the June Gloom of course ).

The report said the LAX spokesperson said it was initially a mechanical, but nobody from MU has confirmed. And you'd think they'd be able to get a fix/spare/something out there within 24 hours.

Good luck to these people in getting some sort of compensation!


User currently offlinePlatinumfoota From United States of America, joined Jan 2006, 556 posts, RR: 0
Reply 4, posted (5 years 3 months 1 day 15 hours ago) and read 10628 times:
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I wonder if this has anything to do with it?
http://news.xinhuanet.com/english/2009-06/02/content_11476647.htm

Quote:
Mei Liang, an expert from the Civil Aviation Administration of China (CAAC), said Tuesday that more than 400 crew members on 32 flights had been quarantined as of May31 since the outbreak of A/H1N1 flu at the end of April.




Never forget United 93
User currently offlineLH459 From United States of America, joined Aug 2005, 886 posts, RR: 1
Reply 5, posted (5 years 3 months 1 day 15 hours ago) and read 10541 times:

It isn't the first time this has happened. We stopped offering MU to our clients several years ago, because of multiple incidents like this at LAX. MU lives up to their reputation as the worst of the mainland Chinese carriers! CA is a much more reliable operation, and CZ seems alright too.


"I object to violence because when it appears to do good, the good is temporary; the evil it does is permanent" - Ghandi
User currently offlineIkramerica From United States of America, joined May 2005, 21515 posts, RR: 60
Reply 6, posted (5 years 3 months 1 day 15 hours ago) and read 10500 times:



Quoting Travelin man (Thread starter):
Reminds me of a situation with Air India at LAX a couple of years ago. I think I'll avoid Chinese government-owned airlines going forward, if my travels take me to a place with an alternate means of getting there.

You can get to most places in China from the USA with KE. 18 mainland Chinese cities, if I'm counting correctly.



Of all the things to worry about... the Wookie has no pants.
User currently offlineAaway From United States of America, joined Oct 2003, 1522 posts, RR: 14
Reply 7, posted (5 years 3 months 1 day 15 hours ago) and read 10407 times:

MU 586/31May did indeed go mx after pushback. The mechanical became a creeping delay, with subsequent cancellation the evening of 31May. A tentative ETD was set for the afternoon of 01Jun pending the arrival of a part from PVG via CK freighter.

Details are murky, but either (a) the part didn't make the freighter, or (b) the freighter was delayed. Anyhow, the planned departure for 01Jun was subsequently scrubbed as well.

Somewhat compounding the problem was the fact that MU regularly scheduled PVG-LAX-PVG rotation was an ad-hoc cancellation for 01Jun. Under mormal circumstances, as many stranded pax as possible would have been accomodated had the regularly scheduled flight been operating.

As it stands now, MU586D/31May has an ETD of 17:00 for 02Jun.



With a choice between changing one's mind & proving there's no need to do so, most everyone gets busy on the proof.
User currently offlineLAXspotr From United Arab Emirates, joined May 2005, 81 posts, RR: 2
Reply 8, posted (5 years 3 months 1 day 14 hours ago) and read 10266 times:

For anyone interested, the aircraft is B-6055 ('Better City Better Life' colors), and of last night was parked at the remote gates.

I saw the aircraft when I arrived on my MX A318... Finally home after 4 months in Mexico City  veryhappy 

- Josh May


User currently offlineB2443 From United States of America, joined Jul 2004, 703 posts, RR: 0
Reply 9, posted (5 years 3 months 1 day 13 hours ago) and read 10091 times:



Quoting LH459 (Reply 5):
MU lives up to their reputation as the worst of the mainland Chinese carriers! CA is a much more reliable operation, and CZ seems alright too.

MU does hvae the worst reputation even within China. Financially it was the biggest money loser among the mainland big 3 in 2008. They lost 14b RMB, whereas CA 9.14b and CZ 4.8b (in RMB).

However I did fly them last year from PVG-PEK (interestingly the second leg of LAX-PVG-PEK with change of a/c at PVG 346 to 333) and the inflight experience was okay (no worse then NW, UA, US, DL). Their self-checkin kiosks at PVG were only for pax with no bags to check...weird. And when I boarded the a/c, it seemed like the checkin staff had literally checked in all pax sequencially, i.e. the first half of the first section (main cabin) was completely full and the second half completely unoccupied...all pax from the LAX-PVG continuing on to PEK were all arranged to stay in the second section (of the main cabin)...again, weird.


User currently offlineSQ_EK_freak From United Kingdom, joined Dec 2000, 1633 posts, RR: 20
Reply 10, posted (5 years 3 months 1 day 13 hours ago) and read 9974 times:



Quoting LH459 (Reply 5):
CA is a much more reliable operation, and CZ seems alright too.

While more reliable, neither of those airlines offer much in terms of in flight service. CA I haven't flown in several years but CZ had to be one of the shoddier experiences I've had. The crew were all non-chalant, food was a greasy messy affair, IFE non-existent and pitch horrible. This was on the 772 however, I hear their newer A330s are much better fitted out (though I hear service levels remain the same).



Keep Discovering
User currently offlineEghansen From , joined Dec 1969, posts, RR:
Reply 11, posted (5 years 3 months 1 day 12 hours ago) and read 9924 times:

There is an article in the LA Times now.
http://latimesblogs.latimes.com/lanow/2009/06/stranded-passengers.html


User currently offlineTrex8 From United States of America, joined Nov 2002, 4763 posts, RR: 14
Reply 12, posted (5 years 3 months 1 day 12 hours ago) and read 9797 times:
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Quoting Flying Belgian (Reply 2):
I guess the Chinese way... But what a gap with CX for instance.

thats because CX isn't really "Chinese", its HongKongese and a very British Hongkongese at that!


User currently offlineTravelin man From United States of America, joined Mar 2000, 3496 posts, RR: 0
Reply 13, posted (5 years 3 months 1 day 11 hours ago) and read 9707 times:



Quoting Eghansen (Reply 11):
There is an article in the LA Times now.
http://latimesblogs.latimes.com/lano....html

Well, at least the airline is paying for hotel & food. The TV news made it seem as though the airline wasn't paying for anything.

But still I find it very strange that there is no spokesperson from the airline saying anything or taking responsibility. Is that a "Chinese way" of doing things? (not meant to be offensive, I am just curious).


User currently offlineMcmax From United States of America, joined Dec 2005, 304 posts, RR: 0
Reply 14, posted (5 years 3 months 1 day 11 hours ago) and read 9616 times:



Quoting LH459 (Reply 5):
MU lives up to their reputation as the worst of the mainland Chinese carriers! CA is a much more reliable operation, and CZ seems alright too.

We had the chance to fly on all three airlines a couple years back. We flew MU from PEK-XIA, CA from XIA-LHA and CZ from WUH-HKG. By far, CA was the best. We were stunned how good CA was--hot meals, courteous flight attendants, on-time departures/arrivals. CZ was not bad either.

But, MU was simply awful. There was confusion at the boarding gate as to which flight would board. We crowded through the boarding gate only to be herded onto a bus to the other side of the airport. We were delayed on the tarmac for over an hour with the AC not working very well. The bathrooms were dirty, and the meal was almost inedible. Top that off with lukewarm beer and surly flight attendants--it was a flight we all won't forget.

--Max



De minimis non curat lex tamen ego curao
User currently offlineEghansen From , joined Dec 1969, posts, RR:
Reply 15, posted (5 years 3 months 1 day 9 hours ago) and read 9469 times:



Quoting Travelin man (Reply 13):
Well, at least the airline is paying for hotel & food. The TV news made it seem as though the airline wasn't paying for anything.

Having lived in LA, I would not place much trust in information on the Channel 11 Fox news (or any of the rest of them, for that matter). The LA Times at least tries to be accurate.

Quoting Travelin man (Reply 13):
But still I find it very strange that there is no spokesperson from the airline saying anything or taking responsibility. Is that a "Chinese way" of doing things? (not meant to be offensive, I am just curious).

I wouldn't call it the "Chinese way". China Eastern has only 5 flights per week from LAX and none on Monday and Wednesday. The mechanical was on the Sunday flight. They probably have only a skeletal staff in LAX and may well contract out their gate/ticket counter handling.

I remember once working for Continental. Our flight from IAH to LGW had a 6-hour delay due to a mechanical. It was about 10:30 pm and the gate manager was on the PA system giving the passengers a detailed explanation of what was wrong with the aircraft. A Continental executive was getting off another flight and passed through the lobby. He was so displeased with the candor of the gate manager that he had him transferred to Guam! (I kid you not!).

We learned very quickly after that the the Company does not appreciate candor and you are better off if you give out as little information as possible.


User currently offlineIkramerica From United States of America, joined May 2005, 21515 posts, RR: 60
Reply 16, posted (5 years 3 months 1 day 8 hours ago) and read 9321 times:



Quoting Eghansen (Reply 15):
The LA Times at least tries to be accurate.

ROFL. Well, not really, but I did chuckle.

They have a poor track record in that regard, including refusing to print corrections.



Of all the things to worry about... the Wookie has no pants.
User currently offlineRyanair!!! From Australia, joined Mar 2002, 4755 posts, RR: 26
Reply 17, posted (5 years 3 months 1 day 6 hours ago) and read 9102 times:



Quoting LAXdude1023 (Reply 1):
I remember watching Chinese movies for the duration of the flight and then about 2 hours before landing, they showed a video of streches and excersizes. Then a horde of Chinese people gathered in the Asile to do the excersizes to the video. After 11 hours in the air, that was tripping me out.

It is "EXERCISES". Once you get to China, you will see that these group exercises is a rather common affair amongst the children and older folks. Nothing to get "tripped out" about.

Quoting B2443 (Reply 9):
the first half of the first section (main cabin) was completely full and the second half completely unoccupied...all pax from the LAX-PVG continuing on to PEK were all arranged to stay in the second section (of the main cabin)...again, weird.

Nothing strange at all. It is well known people in China do not take instructions very well. This seating arrangement was probably to allow passengers terminating their journey in PVG priority to disembark. It is a rather logical arrangement, if you ask me!

Quoting Travelin man (Reply 13):
But still I find it very strange that there is no spokesperson from the airline saying anything or taking responsibility. Is that a "Chinese way" of doing things? (not meant to be offensive, I am just curious).

Customer service in China on a whole is still rather lacking. That being said, the Chinese are modernising at a pace never before seen in any country so the situation is improving to look at things from a bright side. So right now they are no CX or SQ, but it is only a matter of time before they complete the game of catch-up. Some Chinese airlines have already begun to "get the idea" about how customer service is run e.g Hainan Airlines, Juneyao Airlines and the Air China of late (although IMHO, I still question the branding "FORBIDDEN PAVILLION" for their premium cabin).

Quoting Eghansen (Reply 15):
China Eastern has only 5 flights per week from LAX and none on Monday and Wednesday. The mechanical was on the Sunday flight. They probably have only a skeletal staff in LAX and may well contract out their gate/ticket counter handling.

To be honest, that is no excuse. LAX is a station on MU's route map, period. It doesn't mean just because you have passengers under your care who spilled over into a non-ops day, they are not your responsibility. If a station manager acts like this, he/she ought to be fired.



Welcome to my starry one world alliance, a team in the sky!
User currently offlineEghansen From , joined Dec 1969, posts, RR:
Reply 18, posted (5 years 3 months 1 day 6 hours ago) and read 9083 times:



Quoting Ryanair!!! (Reply 17):
To be honest, that is no excuse. LAX is a station on MU's route map, period. It doesn't mean just because you have passengers under your care who spilled over into a non-ops day, they are not your responsibility. If a station manager acts like this, he/she ought to be fired.

MU and its station manager has a responsibility to take care of its passengers as best they can and it appears that they did that.

Travelin Man in response #13 thought that it was strange that MU did not have a spokesperson to brief the television and newspaper reporters. I do not think that it is MU's responsibility to hold press conferences to update the press on the situation.


User currently offlinePewpew320 From New Zealand, joined Mar 2009, 117 posts, RR: 0
Reply 19, posted (5 years 3 months 1 day 5 hours ago) and read 9058 times:

Either way, wouldn't it look "good" if they booked passengers on another flight?

User currently offlineRyanair!!! From Australia, joined Mar 2002, 4755 posts, RR: 26
Reply 20, posted (5 years 3 months 1 day 5 hours ago) and read 9043 times:



Quoting Eghansen (Reply 18):
I do not think that it is MU's responsibility to hold press conferences to update the press on the situation.

If you are the station manager for the airline in question, you would allow someone else to hold the responsibility of briefing the press? This delay was mechanical and it involved MU. So who else (if not the responsibility of MU) should do the conference? Representatives from Airbus? Ground handling agent in TBIT? TSA?

So I do not agree when you say MU was NOT responsible in the briefing.

So yes MU did the best they could but from where I see it, there could have been improvements to the way it was handled.



Welcome to my starry one world alliance, a team in the sky!
User currently offlineIkramerica From United States of America, joined May 2005, 21515 posts, RR: 60
Reply 21, posted (5 years 3 months 1 day 5 hours ago) and read 9044 times:



Quoting Eghansen (Reply 18):
Travelin Man in response #13 thought that it was strange that MU did not have a spokesperson to brief the television and newspaper reporters. I do not think that it is MU's responsibility to hold press conferences to update the press on the situation.

exactly. this is just normal business. the press has no "right to know" about your business's day to day operations, normal of abnormal, unless something criminal is going on.



Of all the things to worry about... the Wookie has no pants.
User currently offlinePVGAMS From China, joined Apr 2009, 55 posts, RR: 0
Reply 22, posted (5 years 3 months 1 day 5 hours ago) and read 8930 times:

news here in China is nose-gear related mechanical issues. flight to depart at 9pm today.
as for ranking of chinese airlines - they're all pretty much the same. though i have to disagree with some posters and say that my best experiences, both domestic and internationally have been with MU. I have never experienced as many delays as i have with CA. CZ and FM are somewhere in the middle.


User currently offline413X3 From United States of America, joined Jul 2008, 1983 posts, RR: 0
Reply 23, posted (5 years 3 months 1 day 4 hours ago) and read 8694 times:



Quoting Ikramerica (Reply 21):
the press has no "right to know" about your business's day to day operations, normal of abnormal

but from a PR standpoint, you better tell the truth if confronted.


User currently offlineIkramerica From United States of America, joined May 2005, 21515 posts, RR: 60
Reply 24, posted (5 years 3 months 1 day 4 hours ago) and read 8666 times:



Quoting 413X3 (Reply 23):
but from a PR standpoint, you better tell the truth if confronted.

True, or just make yourself unavailable. Simply say "customers have been accommodated" which I believe they did say. That's between you and your customers.

PR is fine. China Eastern seems to have a bad rep, so they probably take the "what you gonna do about it" attitude with things. That's their business. Customers can fly others like CX or KE. But they have no obligation to tell a nosey reporter anything.



Of all the things to worry about... the Wookie has no pants.
25 GA330 : Just so to make it clear, MU is handled by agents who are handling CX also. And the plane just push back from LAX
26 Aeroflot777 : I have flown MU on LAX-PVG in the past, and contrary to what people have said in this thread, it was one of the best flights of my life! I thoroughly
27 Pellegrine : I had no idea in the slightest that MU had a bad reputation. I was considering them on JFK-PVG because they use the A346 and I missed it on Cathay's s
28 Huaiwei : The HKers (and Taiwanese) often consider themselves more "Chinese" than the mainland Chinese, so I am not sure what you are actually getting at. And
29 Mashimaro1 : Massive generalisation. True, after the handover English is no longer mandatory but the majority of the population is still able to converse in Engli
30 Coolfish1103 : Most people from Hong Kong are still able to speak English, maybe it does not flow well, but they are understandable. Rating Cathay Pacific against Ch
31 Travelin man : I heard on the radio (KNX) this morning that the passengers finally made it out last night on a China Eastern flight (were there two flts yesterday to
32 PanAm1971 : Disclosure and truth telling are not rewarded by the civil liability process. "The air carrier may assert that the delay was caused by a mechanical m
33 Luv2cattlecall : Was that pre- or post- Bethune? Considering that a kid in China can assemble an iPhone faster than many Americans manage to fail at twisting 4 legs o
34 GA330 : Believe me, the airline knows what is happening. However, due to the complexity of the legal system here in the US and the many frivilous lawsuit tha
35 DocLightning : Under current law, they have a responsibility to get their passengers to their destination. Period. They can use a slow scow, a raft made of swimming
36 Post contains links Travelin man : Regarding the accuracy of the LA Times: http://www.latimes.com/news/local/la...e-china3-2009jun03,0,3713589.story About 160 China Eastern Airlines pas
37 AirbusA6 : Having made several domestic flights in China a few years ago, the best service was on an MU flight (excellent staff, polite and attentive), so have t
38 PanAm1971 : Most legal departments and hired council require that minimal disclosure is given to PAX about possibly foreseeable mechanical delays. "Frivilous law
39 GA330 : Kind of what I really want to say. If one of the airline agent accidentally say sorry to a pax, dont we have a big problem in our hands then? That is
40 TreeHillRavens : Not "more Chinese". It is more of "much more superior Chinese", despite all of them (HongKongese, Taiwanese, Macaunese, Mainland Chinese) are exactly
41 Ikramerica : Point this out to the LATimes. They won't correct it.
42 LEEDS19 : I assure you this is probably true, I was in the thick of it at PVG last Feb when my MU flt to CKG got cancelled at Chinese new year,there were thing
43 Travelin man : Ironically it looks like they have fixed it (it now reads A340). Maybe it was so obvious even to the Times they couldn't NOT fix it.
44 413X3 : Ok we get it, you hate any outlet that doesn't broadcast your point of view. is there any reason you have to keep repeating yourself?
45 Ikramerica : Right. That's the easy way out. Call me a hater, make up stuff about my motives, etc. It's not about POV. LA Times is worthless. It's losing readersh
46 Huaiwei : And this generalisation is well supported by fact (just check where HK stands in international English proficiency tests, such as the TOEFL, and just
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