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Aeromexico Trashes Out Its Web Site  
User currently offlineOrbis From Mexico, joined exactly 11 years ago today! , 244 posts, RR: 1
Posted (5 years 6 months 6 hours ago) and read 5738 times:

AM has implemented a "new" web site. Poor planning and nonsense strategy has left lots of passengers (myself included) making lines at the counter or waiting 45 min at the call center to buy a ticket or to change a reservation. It works poorly here in Mexico. I cannot access the english version. Can anyone confirm if the new version is online aborad Mexico?


Regards


we should live our lives as if we were really alive!!! H.M.
29 replies: All unread, showing first 25:
 
User currently offlineReality From United States of America, joined Apr 2007, 515 posts, RR: 0
Reply 1, posted (5 years 5 months 4 weeks 1 day 18 hours ago) and read 5485 times:

I'm accessing the site from the US now. It looks nice, but you're right there doesn't seem to be an English version. When i go to "Idiomas," Espanol is the only option. The site that I am accessing is the new site because there is an article on it called "Nos renovamos para ti."
"


User currently offlineSandroZRH From , joined Dec 1969, posts, RR:
Reply 2, posted (5 years 5 months 4 weeks 1 day 18 hours ago) and read 5472 times:



Quoting Reality (Reply 1):
there doesn't seem to be an English version.

There is. If you select "United States" on the top right corner, the site will automatically change to English.


User currently offlineElPelon From Mexico, joined Jul 2003, 127 posts, RR: 0
Reply 3, posted (5 years 5 months 4 weeks 1 day 17 hours ago) and read 5403 times:

PLUS..

-You cannot check a reservation
-cannot check a flight status
-Gives an error messsage, when trying to make a reservation.
-When trying to make a reservation, it doesn´t display all the destinations after you choose an origin city. (even when the routes are possible)
-It makes look AM like a cheap airline.



ElPelon
User currently offlineFLY2HMO From , joined Dec 1969, posts, RR:
Reply 4, posted (5 years 5 months 4 weeks 1 day 17 hours ago) and read 5372 times:

I hope they change "Idioma" and "Pais" to "language" and "country". Every foreign website I've been to has the language option menu in english, or in lieu of that, a flag.

O well hopefully they'll sort things out soon. It is a major aesthetic improvement from the previous version. Heck I'd even say it's among the best looking airline websites out there.


User currently offlineN62NA From United States of America, joined Aug 2003, 4595 posts, RR: 7
Reply 5, posted (5 years 5 months 4 weeks 1 day 17 hours ago) and read 5362 times:



Quoting SandroZRH (Reply 2):
There is. If you select "United States" on the top right corner, the site will automatically change to English.

Ah.... but you have to know what the word "Paises" means!  Smile


User currently offlineMSYtristar From , joined Dec 1969, posts, RR:
Reply 6, posted (5 years 5 months 4 weeks 1 day 17 hours ago) and read 5335 times:

I also don't like have they have the route maps shown.

So far, a big "thumbs down".


User currently offlineSandroZRH From , joined Dec 1969, posts, RR:
Reply 7, posted (5 years 5 months 4 weeks 1 day 17 hours ago) and read 5330 times:



Quoting N62NA (Reply 5):
Ah.... but you have to know what the word "Paises" means!

and estados unidos. So much foreign language skill needed  Wink


User currently offlineSANFan From United States of America, joined Aug 2006, 5604 posts, RR: 12
Reply 8, posted (5 years 5 months 4 weeks 1 day 17 hours ago) and read 5298 times:

I note with interest that the route map reflects no service to either SAN or SFO -- on the map itself or on the list of cities to the left of the map.

(I wouldn't expect anything different from AM: IMO, business as usual... New packaging -- same old nonsense inside!)

bb


User currently offlineElPelon From Mexico, joined Jul 2003, 127 posts, RR: 0
Reply 9, posted (5 years 5 months 4 weeks 1 day 9 hours ago) and read 5078 times:

PLUS..

-You cannot see your club premier account.
-There are no redemption charts anymore..



ElPelon
User currently offlineN62NA From United States of America, joined Aug 2003, 4595 posts, RR: 7
Reply 10, posted (5 years 5 months 4 weeks 1 day 7 hours ago) and read 4966 times:



Quoting SANFan (Reply 8):
(I wouldn't expect anything different from AM: IMO, business as usual... New packaging -- same old nonsense inside!)

Is AM a bad airline? I've never flown them and haven't read many things about them.


User currently offlineLACA773 From United States of America, joined Nov 2004, 4069 posts, RR: 2
Reply 11, posted (5 years 5 months 4 weeks 1 day 6 hours ago) and read 4909 times:
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Quoting N62NA (Reply 10):
Is AM a bad airline? I've never flown them and haven't read many things about them.

No. They are not a bad airline at all though they seem to be disorganized with this sloppy new website and going through some sort of identity crisis. I hope they can get this straightened out soon, or give the axe to person(s) in charge of their website.


User currently offlineRICARIZA From United States of America, joined Apr 2005, 2393 posts, RR: 26
Reply 12, posted (5 years 5 months 4 weeks 1 day 2 hours ago) and read 4786 times:

Give it a little time. When AV launched its new website had several problems too. I think in a couple of weeks it will be good enough, hey we are talking AM a major airline, not just any little low cost airline; they will fix it, you'll see.


I miss ACES, I am proud of AVIANCA & I am loyal to AMERICAN
User currently offlineFly727 From Mexico, joined Jul 2003, 1789 posts, RR: 19
Reply 13, posted (5 years 5 months 4 weeks 6 hours ago) and read 4578 times:

Rest assured all of the bugs will be fixed. Combining the resources of different reservation systems, plus customer services, corporate info, etc is a major task which brought together in a website will always leave margin for error.

Try using the comments section and report the bugs. A large company such as AM with a big sales income via internet will definitely fix the bugs and crashes.

Personally, I like it.

RM



There are no stupid questions... just stupid people!
User currently offlineJopavon From Mexico, joined Nov 2003, 304 posts, RR: 6
Reply 14, posted (5 years 5 months 3 weeks 5 days 16 hours ago) and read 4343 times:

Just bad timing, they should have waited until autumn, and not change it during the summer season...


Come fly Mexicana, to Mexico!
User currently offlineSR117 From Mexico, joined Jun 2000, 799 posts, RR: 1
Reply 15, posted (5 years 5 months 3 weeks 5 days 6 hours ago) and read 4183 times:

I can understand a few bugs and kinks... but this website is practically useless !! You can't check your FF account, you can't redeem miles or check basic info, you can't check your itineraries, you can't price anything but a simple RT, the comments section is full of pissed off people.

And don't get me started on the crappy images throughout the website.. "Experience Comfort" and we have a couple sitting upright in a pair of ancient and generic business class seats?? uggg.. what's going on here? Nowadays when you go to a main site you want glitz ! Fancy lieflats, your friendliest looking cabin crew members, this week's promotional fares, pictures of your new menu, you know, you have to pimp out your product, get that money rolling in.

Who's idea was it to launch a new website that barely offers half of the functionality of the old one? This sort of thing has to make you wonder if a pack of wild macaques is running the airline..


User currently offlineOrbis From Mexico, joined exactly 11 years ago today! , 244 posts, RR: 1
Reply 16, posted (5 years 5 months 3 weeks 5 days 2 hours ago) and read 4082 times:



Quoting SR117 (Reply 15):
I can understand a few bugs and kinks... but this website is practically useless !! You can't check your FF account, you can't redeem miles or check basic info, you can't check your itineraries, you can't price anything but a simple RT, the comments section is full of pissed off people.

And censorship has made its first appearence since all the comments I have left have been "moderatedly" removed. Needless to say, none was ofensive or pointless.



we should live our lives as if we were really alive!!! H.M.
User currently offlineEddieDude From Mexico, joined Nov 2003, 7634 posts, RR: 42
Reply 17, posted (5 years 5 months 3 weeks 4 days 12 hours ago) and read 3900 times:

I saw it briefly a few days ago and I have to rate the look-and-feel of the site a 5.5 on a 0 to 10 scale. As to the functionality itself, I have not tried it yet, so I will defer to those of you who have had the chance to play around with it.

I think a modern airline website must have at least the following functions (for me, that is):

1. Ability to check your FF points, elite status and recent movements, as well as rules and restrictions of the FF program and a list of all partners.
2. Book one-way, round and multistop trips. This should include not only paying for the ticket, but also just making a reservation. At the time of making the reservation or booking, one should be able to see the fare class and the number of miles that can be accrued.
3. Book (in the context of a round or multistop trip), one or more legs in eco and one or more legs in biz. Actually nobody does this!!!
4. Check reservations, make changes to existing reservations, select seats, and change seat selection (including seat maps).
5. On-line check-in.
6. Book flights using FF points.
7. A section explaining the restrictions/characteristics of each class of fare.
8. Updated routemap.
9. In the case of AM, they should also have online sales of their Gran Plan vacation packages.

These are the essentials. Other stuff such as fleet information, special promotions, etcetera, should be available too, but the aforementioned are, for me, the essentials.



Next flights: MEX-GRU (AM 77E), GRU-GIG (JJ A320), SDU-CGH (G3 73H), GRU-MEX (JJ A332).
User currently offlineReality From United States of America, joined Apr 2007, 515 posts, RR: 0
Reply 18, posted (5 years 5 months 3 weeks 4 days 10 hours ago) and read 3824 times:



Quoting Fly727 (Reply 13):
Rest assured all of the bugs will be fixed.



Quoting Fly727 (Reply 13):
A large company such as AM with a big sales income via internet will definitely fix the bugs and crashes.



Quoting RICARIZA (Reply 12):
Give it a little time. When AV launched its new website had several problems too. I think in a couple of weeks it will be good enough, hey we are talking AM a major airline, not just any little low cost airline; they will fix it, you'll see.

Why not fix it now? They must be loosing business? At the very least they are annoying people.


User currently offlineSANFan From United States of America, joined Aug 2006, 5604 posts, RR: 12
Reply 19, posted (5 years 5 months 3 weeks 4 days 9 hours ago) and read 3772 times:

A new website like this should be in real good shape the day it is unveiled; sure there could be a bug or 2 that got missed in the set-up and TESTING -- hear that AM, TESTING -- and those can be fixed over a few days after it's up and running.

But this is like they threw together some basic, starting platform of a site and are building it and creating it as they go -- while people are trying to use it!

It's been up, what, over a week now yet every reference I see to their destinations/cities served, for the U.S., lists 11: LAX, ONT, SEA, LAS, PHX, DEN, SAT, IAH, MSY, CHI, NYC. Last night I spent a couple of hours trying to come up with a current list of US cities served and I found 17; how long might it be until AM bothers to acknowledge that they also serve the insignificant little markets of ABQ, ATL, MCO, MIA, SAN and SFO? (This is true on their "route" map -- if you want to call it that -- as well as any pull down menu or other list of their destinations that I came across.

I have no idea of the functionality, booking engine, reservation availability, FF program tracking, etc., but, from the posts I've seen here, as well as the blog comments on the site itself, the entire site is a mess and has a lot of people very unhappy...

I'd be real proud of that website if I was the one in charge...  Wink (If it were any other carrier, I would probably also be unemployed this week!)

bb


User currently offlineSANFan From United States of America, joined Aug 2006, 5604 posts, RR: 12
Reply 20, posted (5 years 5 months 3 weeks 4 days 9 hours ago) and read 3750 times:

By the way, I forgot to mention that apparently AM has not issued a Time Table (pdf version of their flight schedule) since April 17, 2009 as that's the one they still have on this brand new website.

Also, I noticed last night that the last press release they issued was back in February of this year. (No news since February, eh?) Today I see a new press release, something about 777s to Buenos Aires, which I can't read because it's in Spanish (on the English edition of the website incidentally!!!!)

It just keeps getting better and better...

bb


User currently offlineFLY2HMO From , joined Dec 1969, posts, RR:
Reply 21, posted (5 years 5 months 3 weeks 3 days 7 hours ago) and read 3549 times:

Just as an experiment I tried using the .aero address, and guess what, you can still access the old website and as far as I can tell it seems like its fully functional still for now (the english version is down though)

http://aeromexico.aero/mex/spanish/index.html


User currently offlineGhost77 From Mexico, joined Mar 2000, 5238 posts, RR: 51
Reply 22, posted (5 years 5 months 3 weeks 1 day 7 hours ago) and read 3360 times:

I beg to differ with most of you. I really liked AM's new website.

In a way, it's a nice and badly needed change. But very unfortunately it went out with a lot of flaws for the users.

And I agree a lot with some, why didn't they wait for the fall to release it?

g77



Ricardo Morales - flyAPM - ¡No es que maneje rapido, solo estoy volando lento!
User currently offlineSmcmac32msn From United States of America, joined May 2004, 2211 posts, RR: 4
Reply 23, posted (5 years 5 months 3 weeks 1 day 7 hours ago) and read 3348 times:



Quoting Jopavon (Reply 14):
Just bad timing, they should have waited until autumn, and not change it during the summer season...

It doesn't matter what season its put out in... if it's so glitchy and messy that nobody can use it for 2 weeks *or however long it takes* to work out the kinks, its going to lose them 2 weeks worth of business.



Hey Obama, keep the change! I want my dollar back.
User currently offlineSANFan From United States of America, joined Aug 2006, 5604 posts, RR: 12
Reply 24, posted (5 years 5 months 2 weeks 5 days 15 hours ago) and read 3196 times:

Just for fun, I just looked again at the "new" website. Looks like they've been working real hard; the only change I see is that they have removed (from the English version of the website anyway) the press release -- in Spanish -- posted on or about July 7. So now we are back to seeing no new press releases since February of this year!

And apparently AM still serves (only) 11 cities in the U.S. On the positive side, the map and destinations list DOES have Canada correct - both YYZ and YUL show as being served by AM! (Good job!)

Maybe in December I'll check the website again; the scary part is, I wonder how many other customers of AM feel the same way?.... Take your time, webmaster at AeroMexico: there's apparently no hurry to turn your site into something functional and even remotely up to date!

bb


25 Post contains links Southsky : I changed the end of the url to: /en_us/ and the page popped up. Here's the link I used to get the English version. http://www.aeromexico.com/en_us/
26 Olli : I agree with everyone that is pissed with their website. All i can say is, shame on you AeroMéxico. The worst part is the they say that a bunch of pe
27 Orbis : At first I was very excited about this finding. It has however lots of limitations, starting with a very long response time. It took a long to load,
28 Orbis : One more week, and AM does NOTHING to fix the bugs. and to reestablish previous functionality...
29 EddieDude : I tried Sunday evening and Monday morning to book a ticket. OMG! It is a terrible website. First, the stupid website won't allow for accents or dashes
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