American_4275 From United States of America, joined Aug 1999, 1076 posts, RR: 0 Posted (14 years 1 month 2 weeks 2 days 17 hours ago) and read 3270 times:
Just out of curiousity, what airline do you think has the worst flight attendants?
My award goes to Continental. On one flight my parents got into a flight with the FA because my dad ordered a meal without beef and she gave him beef (mind you he hasn't eaten beef in 20 years because of his cholesterol). Another FA came and apologized for the actions of the other FA so that was nice of her. And on another flight, the FAs gave out drinks but didn't come around with a trash bag in time so everyone was holding their cups at landing! Not a huge deal but other airlines would probably not let that happen.
QantasAirways From Australia, joined Mar 2001, 1280 posts, RR: 3
Reply 1, posted (14 years 1 month 2 weeks 2 days 17 hours ago) and read 3060 times:
All the airlines I have been on were pretty good, and my next example would not be criticising the airline. This was just out of sheer luck that I got a flight attendant sooo bad on a normally good airline (Ansett)
On Ansett Australia A320-200 VH-HYS, I pushed the flight attendant call button, but as I was in the window seat, I couldn't see out. The old flight attendant stared at me and said to me impatiently "You don't have to press it when I'm just here!!!"
That was so rude, but I still didn't complain.
During the meal, the same FA stared at me when I didn't say please... call me rude... but I thought she really deserved it!!! I'm not going to bother wasting my time saying two words to a flight attendant who criticised me!!
When I didn't say please, she waited till I did and wouldn't give me my food till then.
All my other trips with Ansett were VERY VERY good, and the airline is one of my favourites...
CPDC10-30 From United Kingdom, joined Feb 2000, 4876 posts, RR: 22
Reply 5, posted (14 years 1 month 2 weeks 2 days 16 hours ago) and read 2985 times:
Is it really ever necessary to use the call button other than for emergencies? If the f/a's aren't serving, you can always find at least one or two in the galley. It is much easier just to approach them yourself.
QantasAirways From Australia, joined Mar 2001, 1280 posts, RR: 3
Reply 7, posted (14 years 1 month 2 weeks 2 days 16 hours ago) and read 2958 times:
Yes, you create a valid point, but I was at the window seat of an A320 (3-3 configuration), and I had gotten up quite a bit to stretch my legs on the flight, and the people sitting next to me were quite... umm... how do you say it? Obese? But anyhow, I needed to get the flight attendant but the seatbelt sign was on.
Braniff727 From United States of America, joined Sep 2000, 686 posts, RR: 1
Reply 8, posted (14 years 1 month 2 weeks 2 days 15 hours ago) and read 2952 times:
I personally have never had a bad experience with any FA. I think this is due to the fact that I respect them, and the work they have to do (i.e. dealing with the traveling public). I have heard FA's being rude to other pax, but only when they are rude to them.
Remember the golden rule, Flight Attendants are here to save you @$$, not kiss it.
Adam84 From United States of America, joined Jul 1999, 1400 posts, RR: 2
Reply 9, posted (14 years 1 month 2 weeks 2 days 15 hours ago) and read 2935 times:
I agree with Braniff727 100%. I work in the service industry and when people get snappy with me they get the same right back. Even if it just a simple mistake, the customer does not need to get an attitude. Anyhow, I havent really had any horrible f/a's, just wierd ones. For example on a flight from IAH-HNL, on my way out of the lav. I asked the f/a "Can I have some water please?" and she just stood there staring at me. I could pretty much tell she wanted me to say it in correct english so I said "May I please have a cup of water?" and she was more than happy to give it to me then.
Hepkat From Austria, joined Aug 2000, 2341 posts, RR: 2
Reply 10, posted (14 years 1 month 2 weeks 2 days 15 hours ago) and read 2914 times:
I have never personally had a bad F/A, but I think most of the times it has to do with how you present yourself. You have to realize, that they have a very stressful and unthankful job. How would you feel being ordered around by half a plane full of people?
I find that a simple please and thank you goes a long way. Even a little smile works wonders. Perhaps that's all they needed to make their day.
However....I have experienced F/A's that just plain ignored me on Alitalia. I just figured it was their culture or something, for he was acting all macho and all.
EGKK From , joined Dec 1969, posts, RR:
Reply 11, posted (14 years 1 month 2 weeks 2 days 14 hours ago) and read 2907 times:
When I came back from Malaga to Gatwick on a A320, Monarch Airlines, at 4am, the f/a were very rude and the food stuck of B.O and looked like something that had just come out of the toilet!!! Yuck!!!!
Lewis From Greece, joined Jul 1999, 3716 posts, RR: 4
Reply 12, posted (14 years 1 month 2 weeks 2 days 14 hours ago) and read 2896 times:
The only time a FA was rude was when I was flying NO-SEAT to Toronto with Olympic. A FA was angry because me and my mother had to sit in two business seats that were located right after door 1L opposite two FA seats. She told us that no NO-SEAT passenger is gonna sit there. Good thing my mother was a friend from work days with the chief FA and she cleared things up. The bi**h didn't even apologise!
Jrlander From United States of America, joined Aug 1999, 1107 posts, RR: 0
Reply 13, posted (14 years 1 month 2 weeks 2 days 14 hours ago) and read 2891 times:
The worst that I have ever experienced were on Air Pacific from LAX to Nadi and back. My partner decided to skip the dinner and go to sleep. This flight attendant kept asking him what he wanted. He kept saying nothing. She wouldn't stop. She asking me to put my seat up..... it was a 10 1/2 hour flight, I think I deserved to have my seat back during the flight.
I've vowed to never fly Air Pacific again... next time I'll take Air New Zealand to Fiji.
RootsBoy From Canada, joined Feb 2001, 111 posts, RR: 1
Reply 15, posted (14 years 1 month 2 weeks 2 days 14 hours ago) and read 2885 times:
I understand that the f/a should not have kept asking your father what he wanted to eat, but she had to ask him to put his seat up for the meal service because of the passenger seated behind your father. It's just out of respect that the passenger behind your father have room to eat his meal. Your father could have put his seat back after the meal service for as long as he wanted.
P.S. It may have been the passenger behind your father that asked the f/a to ask your father to put his seat up. I get asked all the time by passengers to ask another passenger to put their seat up for the meal service.
CAETravlr From United States of America, joined Oct 2000, 914 posts, RR: 1
Reply 16, posted (14 years 1 month 2 weeks 2 days 13 hours ago) and read 2852 times:
I have to say, I think all airlines have their good and bad FAs. On Delta, which is the airline that I fly on nearly every flight out of here to anywhere, I find that sometimes it is the most senior ones who are the most gruff. Mind you, I always try to make sure I am respectful, smiling, and talking in a cheerful voice. There are some for whom that is just not enough. The worst experience I can think of is between SFO and ATL, when I was in an aisle seat, and leaning on my elbow to get some sleep, every time she would walk by her hips would bump my elbow or arm right off the armrest. And yes, it was not hanging over. . She was not in the best of shape, you could tell just by looking at her face when she was walking up and down the aisle, she was working hard just to walk. I am not trying to disresepct this person, but she did make it an unpleasant flight for me because of her size, she did not fit neatly in the aisle when she walked up and down it.
A woman drove me to drink and I didn't have the decency to thank her. - W.C. Fields
Fan_I_am From , joined Dec 1969, posts, RR:
Reply 17, posted (14 years 1 month 2 weeks 2 days 10 hours ago) and read 2822 times:
I disagree with a few comments made in here. Though I do believe that you should respect your flight attendant, I do also believe that I should get what I pay for. I am a member on Continental Onepass and LOVE IT!!!! I respect them and they deliver great service.
I don't care if a flight attendant is there ONLY to save my butt.... I believe customers should get what they pay for but they shouldn't abuse the provider either. A flight attendants job is safety first. I agree. To save the passengers. Her job also includes providing customer service. I remember many complaints from pax's towards United because of the save you/not serve you attitude they were having. To me, the best flight attendants are the one who have had the worst, stressful day possible, flight after flight, and yet when I board the airplane, she/he treats me as if I am their only passenger and make me feel that they are glad that I've chosen to fly with them. These are truely great flight attendants.
WiLdmanVzla From Mexico, joined Sep 2000, 616 posts, RR: 1
Reply 18, posted (14 years 1 month 2 weeks 2 days 9 hours ago) and read 2795 times:
let me think...
I'm not going to say Iberia... & that's because of a really nice guy on this forum who'll say "of course he had to say that!!!" after read it... with Iberia it was the second worst experience (by the way) but I hope they're improving so fast (because of you Ibe1258 of course!!!).
My worst experience was in a flight with American Airlines between Miami and Washington National Airport (now Ronald Reagan)... I went to the toilet and when I wanted to sit in my seat again the flight attendant said "you must stay over there waiting" in a very rude manner... That doesn't mean AA is always in that kind of treatment with passengers of course, but it was my experience.
My best experiences?... with SIA, KLM, COPA, United & Mexicana... all international flights... all of them great (but the best was SIA).
Airnewzealand From New Zealand, joined Oct 2000, 2547 posts, RR: 6
Reply 19, posted (14 years 1 month 2 weeks 2 days 8 hours ago) and read 2794 times:
You kept saying "SHE as in for the Flight attendant, you know there is such a think as a Male Flight Attendant!!
I haven't really had a bad flight, but i did have a rude Flight attendant before take off. I POLITELY asked the flight attendant what movies were showing on the flight she snatched the book out of my hand and pointed to two random movies. (They weren't the movies showing!!), but it was great as she came back after we had taken of and apologised for being so rude!! She also showed me the correct movies showing!!
This flight was SEL-AKL, Korean Air. But i still recommended them to everyone!! They are a great airline!!
I think she snapped because she was doing here pre-flight safety checks, and she needed to get them done fast!!
ContinentalEWR From United States of America, joined May 2000, 3762 posts, RR: 12
Reply 22, posted (14 years 1 month 2 weeks 2 days 6 hours ago) and read 2759 times:
Alitalia has some of the rudest, indifferent, and stuck up flight attendants I have ever encountered. I also
think they are pretty snotty on BA, but to a lesser
extent. US Airways has unpleasant ones too.
IBE1238 From Spain, joined Mar 2001, 134 posts, RR: 1
Reply 23, posted (14 years 1 month 2 weeks 2 days 6 hours ago) and read 2754 times:
Can you send me your mail, please?
The worst that I have ever experienced was onboard a FOKKER 50 operated by Denim Air on behalf Air Nostrum, from MAH to BCN.
I was flying non-rev(with and ID90). When I fly non-rev I never ask for anything to the F/A's. But I had a horrible headache and I asked for a glass of water in order to take an aspirine . The two F/A's were two young girls that were playing a game called "being a hostess". I press the call button and the youngest one came to me. I asked her for the glass of water and she said that we were going to land in few minutes and that it was impossible. I got shocked because the flight MAH-BCN, when operated by a turboprop last for an hour. I pressed the start button of the chrono of my watch. WHen We finally landed I looked at my watch. 18 minutes since the moment I asked her the glass of water. When I wake from my seat and I went to the door, I said to her:" This has been the slowest and longest landing of my life. Thanks for the water".
Then, one day, not so long time after that,she appeared in my the tickett ofice were I work asking for an ID ticket. It was 20:58 and we close at 21:00. I told her that we were going to close in TWO minutes and that issuing and ID ticket was so much more difficult than provide a passenger with a glass of water.
That was my revenge
Rootsgirl From Canada, joined Mar 2001, 530 posts, RR: 2
Reply 24, posted (14 years 1 month 2 weeks 2 days 6 hours ago) and read 2756 times:
IBE1238, that was brilliant! Thanks to most of you for recognizing that not all f/a's are from hell and understanding that most of us are doing our jobs.
The Bitch of the thread award goes out to the one who would not walk to the galley to get a pax a glass of water. However, had it been when they were on final approach and the f/a's were in their jumpseats I would understand, safety would not permit them to get up.
Now I have to have a little moan about some of the misconceptions of some of you. Firstly, I really don't think that flight attendants get out of bed and say " I'm going to piss someone off today, I am going to make their flight hell." Most of the time f/a's are doing their jobs and it is not always easy telling people 20 different rules prioir to take off, but folks cut us some slack please.
Believe me, there is always someone who has an attitude like "I paid for this seat and I bought your services for so many hours" or " I paid and now you will kiss my ass, do what I say or you will get fired". Hard to believe but VERY TRUE. It happens all the time.
If passengers don't get their special dietary request, blame it on the caterer or your travel agent who put the order in too late. If all that is available is beef, work around it. I hate it when a pax blames me, I give up my meal (and still have to work 8 hours hungry) . Lots or times such pax get off the aircraft and don't even look at you or say thank you for giving up your meal for me.
OR if the seatbelt sign is on during turbulence....all of a sudden somone will get up and tell you that if you don't let them in the lav they are going to pee their pants. These people are not kids, they are adults. MEANWHILE...I feel like saying, "go ahead buddy, I have had to pee for the last 4 hours, but I haven't had a chance because I have been running my ass off for you"! Believe it it's true, I had one on my flight last night.
Last one, QuantasAirways, give me a break, what's with the old thing? Sure let's face it most men don't want an older f/a serving them, but it's not an Austin Powers movie, like "bring on the sexy stews". I work with lots of older or heavier female and male f/a's and they are great! Remember the next time your call bell does not get answered is probably because the young f/a is in the lav fixing her make-up or in the flight deck flirting with the pilots...the old one probably had to leave her/his section to answer your call bell!
: The United Airlines Flight Attendents are really *itchy to teenagers. I went on a PHIL-LAX flight and It seemed as if they were treating the "washingt