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AF-DL Alliance  
User currently offlineAvion From Bouvet Island, joined May 1999, 2205 posts, RR: 7
Posted (13 years 5 months 22 hours ago) and read 1405 times:

During my flight ZRH-ATL i talked to a DL flight attendany. She told me that the DL staff are extremely unhappy with AF as their partner. She said that they were looking down on DL.

Does anybody have more on that???

Tom

14 replies: All unread, jump to last
 
User currently offlineAvion From Bouvet Island, joined May 1999, 2205 posts, RR: 7
Reply 1, posted (13 years 5 months 21 hours ago) and read 1344 times:

Anybody?

Tom


User currently offline747firstclass From , joined Dec 1969, posts, RR:
Reply 2, posted (13 years 5 months 19 hours ago) and read 1335 times:

That does not come as any surprise. Some of the French companies, organizations, institutions often times have had a reputation of looking down on any other company, organization or institution that isnt French. Having lived in Europe a numbner of years it has been my experience that the French can be very snobbish when they want to be and also very charming when they want to be. On the other hand i am quite sure that the Air France loves the extra revenue and passengers that the alliance with AF brings.

User currently offlineAFa340-300E From France, joined May 1999, 2084 posts, RR: 26
Reply 3, posted (13 years 5 months 15 hours ago) and read 1313 times:

Hello,

Avion: Will you grow up one day?

IS it really serious to base any opinion on what you heard from a single Flight attendant? No, I doubt.

Regards,
Alain Mengus


User currently offlineB737-700 From , joined Dec 1969, posts, RR:
Reply 4, posted (13 years 5 months 15 hours ago) and read 1310 times:


Maybe because AF is just doing perfect currently.
Just yesterday I read an article in a newspaper that stated Air France is in perfect shape and are making money on almost everything they do.
Apparently the new flights to SCL, ... are 95% full.

And CDG can, in contrast to FRA or LHR, grow !!!!

Cheers,
B737-700


BTW: Tom, sorry my ICQ doesn't work right now. Hope I can get my computer to work today. See ya soon back online.


User currently offlineDeltaSFO From United States of America, joined Nov 2000, 2488 posts, RR: 22
Reply 5, posted (13 years 5 months 14 hours ago) and read 1306 times:

Aside from their labor problems, AF is the perfect alliance partner.

CDG is such a powerful superhub, and as AFa340-300E said, has a lot of growth potential, both for Air France and Delta.

A lot of the initial problems between DL and AF have been resolved, and those that remain will be taken care of as the alliance progresses.

Remember, DL/AF is still a relatively new partnership. It's not going to be perfect from the beginning, but AF and DL together form a very powerful alliance with a lot of lift. The future is bright for these two together.

DeltaSFO



It's a new day. Every moment matters. Now, more than ever.
User currently offlineB737-700 From , joined Dec 1969, posts, RR:
Reply 6, posted (13 years 5 months 13 hours ago) and read 1300 times:


DeltaSFO I said that  Big thumbs up


User currently offlineDeltaSFO From United States of America, joined Nov 2000, 2488 posts, RR: 22
Reply 7, posted (13 years 5 months 13 hours ago) and read 1300 times:

Sorry B737-700!!!

DeltaSFO



It's a new day. Every moment matters. Now, more than ever.
User currently offlineAvion From Bouvet Island, joined May 1999, 2205 posts, RR: 7
Reply 8, posted (13 years 5 months 13 hours ago) and read 1295 times:

Alain:

I didnt ask her if she liked it. Thats just what she told me!
Please dont flame me for that! I can even give you the FAs Name.

Tom


User currently offlineGerardo From Spain, joined May 2000, 3481 posts, RR: 30
Reply 9, posted (13 years 5 months 12 hours ago) and read 1288 times:

It's no surprise, that AF is doing well, having had so many subsidies in the past. It's similar to the situation of IB.

Regards
Gerardo



dominguez(dash)online(dot)ch ... Pushing the limits of my equipment
User currently offlineB737-700 From , joined Dec 1969, posts, RR:
Reply 10, posted (13 years 5 months 10 hours ago) and read 1276 times:


Is IB doing that good that you can compare them to AF, Gerardo ??????????
AF is just awesome. And I also know why. They proide good service.
I guess I won't return to LH for longhauls for quite a while.

B737-700


User currently offlineJohnnybgoode From Germany, joined Jan 2001, 2187 posts, RR: 6
Reply 11, posted (13 years 5 months 10 hours ago) and read 1278 times:

regarding the growth of CDG:
why is it that everyon says that CDG has such an enormous growth potential, that is not entirely correct.
the airport has certainly more than enough room to grow area-wise, however, it´s passenger number is limited to 55 mio. a year. currently, CDG serves about 48 mio. pax a year. ok, 7 million is still some time to go. but these restrictions were implemented by the french government to ease concerns of so many people living close to the aiport.
given the fact that the french already consider building an additional airport for paris, i doubt that these restrictions will be lifted soon.
i agree that this is pure economical non-sense and if these restrictions were not at place, CDG could theoretically outgrow most, if not all, european major airports and still, additional growth in CDG is less limited than in LHR or FRA.

best wishes
daniel




If only pure sweetness was offered, why's this bitter taste left in my mouth.
User currently offlineAF Cabin Crew From French Polynesia, joined Sep 1999, 1040 posts, RR: 33
Reply 12, posted (13 years 5 months 8 hours ago) and read 1274 times:
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Bonjour all !

After completion of CDG 2E and a little later CDG 3, our hub airport will be able to treat 80 million passengers a year.
CDG2E is schedule to open in 2003 and CDG3 in 2010.

Air France is very proud to have a partner like Delta and I am pretty certain that Delta is happy to have us on their side.
I would like to remind people that a partnership is a two way thing and we enjoy Delta's additional passengers as much as they enjoy ours ! Some of you seem to forget that Delta has access to a number of new markets unreached before in Africa, the Middle East and soon Asia. Delta has opened its domestic market to us and so did we.
Now, I would like to know why did that cabin crew didn't like us ? Is it because she didn't get an upgrade on one of our flights ? Does that make us a bad partner ? I have enjoyed flying DL on BizElite a lot and loved to chat with their crew. Yet I have never come across a DL person who didn't like us or an AF guy who dispised DL.
I would love to see Air France upgrade Delta personnel on our flights when there is room but we don't get the upgrade ourselves as AF made the choice to favour its full paying passengers instead of its employees. The only time we get an upgrade is because there is no more room in Tempo.
Air France/Delta is the second most powerful alliance behind LH/UA over the atlantic with 17% of the market and it proves that what we are doing is right and that we are going the right way.
Now, every airline makes its own choices for its internal policy and this is bound to displease a few person and I am extremely sorry that that particular cabin attendant wasn't happy about our relationship and that she might prefer SR as DL's partner.

Happy Flying,

AF Cabin Crew


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Photo © Alain Mengus




Ia Maitai to tatou tere !
User currently offlineAvion From Bouvet Island, joined May 1999, 2205 posts, RR: 7
Reply 13, posted (13 years 5 months 7 hours ago) and read 1261 times:

Ok thanks. Seems like that was just that one F/A. Probably she didnt get an upgrade while travelling non-rev. Or something like that. Hope you AF fans didnt get upset too much.

Tom



User currently offlineRcs85551 From , joined Dec 1969, posts, RR:
Reply 14, posted (13 years 4 months 4 weeks 1 day 22 hours ago) and read 1228 times:

It's not only that flight attendant. Many front-line people I talked to (including flight attendants, gate agents and ticketing agents) at Delta are not happy with the partnership.
You guys are right with stating that an alliance is a two-way agreement. If you basically look at market access and codesharing agreements, the alliance is working good for both sides, DL and AF.
Also, from my perspective as a passenger, inflight service is really good at both DL and AF.
But there is a big difference how passengers are treated on the ground.
If you compare AF to DL in aspects of baggage handling, customer service, lounge access, check-in handling and treatment of frequent flyers, AF is far behind DL. While DL passengers have come to expect the same courtesy from AF agents handling basically all DL operations at CDG, it is simply not the truth there.
And what do DL flyers like me do - we complain at DL because we bought our ticket there. They have to deal with the problems made up by AF - starting from improper check-in procedures, lost baggage up to complaints about rude agents in CDG.
If AF gets the advertised customer-orientation in place, and not just on the brochures, things should work out. Perhaps AF ground staff should learn some from their own (or DLs) flight attendants - being nice and trying to make getting from A to B as pleasant as possible.
The thing that affects DL's employees at most, that DL did let AF non-revs ride in the premium cabin, has now been resolved as well, so in these terms, the partnership is equal again.


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