Avion From Bouvet Island, joined May 1999, 2205 posts, RR: 8 Posted (12 years 2 months 2 days 1 hour ago) and read 914 times:
During my flight ZRH-ATL i talked to a DL flight attendany. She told me that the DL staff are extremely unhappy with AF as their partner. She said that they were looking down on DL.
747firstclass From , joined Dec 1969, posts, RR: Reply 2, posted (12 years 2 months 1 day 22 hours ago) and read 844 times:
That does not come as any surprise. Some of the French companies, organizations, institutions often times have had a reputation of looking down on any other company, organization or institution that isnt French. Having lived in Europe a numbner of years it has been my experience that the French can be very snobbish when they want to be and also very charming when they want to be. On the other hand i am quite sure that the Air France loves the extra revenue and passengers that the alliance with AF brings.
B737-700 From , joined Dec 1969, posts, RR: Reply 4, posted (12 years 2 months 1 day 17 hours ago) and read 819 times:
Maybe because AF is just doing perfect currently.
Just yesterday I read an article in a newspaper that stated Air France is in perfect shape and are making money on almost everything they do.
Apparently the new flights to SCL, ... are 95% full.
And CDG can, in contrast to FRA or LHR, grow !!!!
Cheers,
B737-700
BTW: Tom, sorry my ICQ doesn't work right now. Hope I can get my computer to work today. See ya soon back online.
DeltaSFO From United States of America, joined Nov 2000, 2488 posts, RR: 24 Reply 5, posted (12 years 2 months 1 day 16 hours ago) and read 815 times:
Aside from their labor problems, AF is the perfect alliance partner.
CDG is such a powerful superhub, and as AFa340-300E said, has a lot of growth potential, both for Air France and Delta.
A lot of the initial problems between DL and AF have been resolved, and those that remain will be taken care of as the alliance progresses.
Remember, DL/AF is still a relatively new partnership. It's not going to be perfect from the beginning, but AF and DL together form a very powerful alliance with a lot of lift. The future is bright for these two together.
DeltaSFO
It's a new day. Every moment matters. Now, more than ever.
B737-700 From , joined Dec 1969, posts, RR: Reply 10, posted (12 years 2 months 1 day 12 hours ago) and read 785 times:
Is IB doing that good that you can compare them to AF, Gerardo ??????????
AF is just awesome. And I also know why. They proide good service.
I guess I won't return to LH for longhauls for quite a while.
Johnnybgoode From Germany, joined Jan 2001, 2187 posts, RR: 7 Reply 11, posted (12 years 2 months 1 day 12 hours ago) and read 787 times:
regarding the growth of CDG:
why is it that everyon says that CDG has such an enormous growth potential, that is not entirely correct.
the airport has certainly more than enough room to grow area-wise, however, it´s passenger number is limited to 55 mio. a year. currently, CDG serves about 48 mio. pax a year. ok, 7 million is still some time to go. but these restrictions were implemented by the french government to ease concerns of so many people living close to the aiport.
given the fact that the french already consider building an additional airport for paris, i doubt that these restrictions will be lifted soon.
i agree that this is pure economical non-sense and if these restrictions were not at place, CDG could theoretically outgrow most, if not all, european major airports and still, additional growth in CDG is less limited than in LHR or FRA.
best wishes
daniel
If only pure sweetness was offered, why's this bitter taste left in my mouth.
AF Cabin Crew From French Polynesia, joined Sep 1999, 1036 posts, RR: 37 Reply 12, posted (12 years 2 months 1 day 10 hours ago) and read 783 times:
Bonjour all !
After completion of CDG 2E and a little later CDG 3, our hub airport will be able to treat 80 million passengers a year.
CDG2E is schedule to open in 2003 and CDG3 in 2010.
Air France is very proud to have a partner like Delta and I am pretty certain that Delta is happy to have us on their side.
I would like to remind people that a partnership is a two way thing and we enjoy Delta's additional passengers as much as they enjoy ours ! Some of you seem to forget that Delta has access to a number of new markets unreached before in Africa, the Middle East and soon Asia. Delta has opened its domestic market to us and so did we.
Now, I would like to know why did that cabin crew didn't like us ? Is it because she didn't get an upgrade on one of our flights ? Does that make us a bad partner ? I have enjoyed flying DL on BizElite a lot and loved to chat with their crew. Yet I have never come across a DL person who didn't like us or an AF guy who dispised DL.
I would love to see Air France upgrade Delta personnel on our flights when there is room but we don't get the upgrade ourselves as AF made the choice to favour its full paying passengers instead of its employees. The only time we get an upgrade is because there is no more room in Tempo.
Air France/Delta is the second most powerful alliance behind LH/UA over the atlantic with 17% of the market and it proves that what we are doing is right and that we are going the right way.
Now, every airline makes its own choices for its internal policy and this is bound to displease a few person and I am extremely sorry that that particular cabin attendant wasn't happy about our relationship and that she might prefer SR as DL's partner.
Avion From Bouvet Island, joined May 1999, 2205 posts, RR: 8 Reply 13, posted (12 years 2 months 1 day 9 hours ago) and read 770 times:
Ok thanks. Seems like that was just that one F/A. Probably she didnt get an upgrade while travelling non-rev. Or something like that. Hope you AF fans didnt get upset too much.
Rcs85551 From , joined Dec 1969, posts, RR: Reply 14, posted (12 years 2 months 1 day ago) and read 737 times:
It's not only that flight attendant. Many front-line people I talked to (including flight attendants, gate agents and ticketing agents) at Delta are not happy with the partnership.
You guys are right with stating that an alliance is a two-way agreement. If you basically look at market access and codesharing agreements, the alliance is working good for both sides, DL and AF.
Also, from my perspective as a passenger, inflight service is really good at both DL and AF.
But there is a big difference how passengers are treated on the ground.
If you compare AF to DL in aspects of baggage handling, customer service, lounge access, check-in handling and treatment of frequent flyers, AF is far behind DL. While DL passengers have come to expect the same courtesy from AF agents handling basically all DL operations at CDG, it is simply not the truth there.
And what do DL flyers like me do - we complain at DL because we bought our ticket there. They have to deal with the problems made up by AF - starting from improper check-in procedures, lost baggage up to complaints about rude agents in CDG.
If AF gets the advertised customer-orientation in place, and not just on the brochures, things should work out. Perhaps AF ground staff should learn some from their own (or DLs) flight attendants - being nice and trying to make getting from A to B as pleasant as possible.
The thing that affects DL's employees at most, that DL did let AF non-revs ride in the premium cabin, has now been resolved as well, so in these terms, the partnership is equal again.
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