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Baggage "allowance"?  
User currently offlineYodobashi From United Kingdom, joined Sep 2007, 239 posts, RR: 3
Posted (5 years 5 months 1 week 6 days 1 hour ago) and read 17831 times:

I would be grateful for your opinions on a recent event ....

I recently booked an internal trip from GLA - BHX. The ticket was going to work out quite expensive (around £200 for two allowing for one bag between us) so I used 'Airmiles' to book the ticket for free (even taxes are included).

The e-ticket showed under baggage allowance 1 piece*, the note underneath stated - * this airline operates a piece system baggage policy - refer to airline for details.

Foolishly, I assumed that this referred to the 'Piece Concept' used in various parts of the world and so did not refer to the airline.

Upon arrival at the airport, you guessed it, no baggage included in my ticket - "that'll be £13 please sir". When I showed my e-ticket, the check in lady told me to refer to Airmiles. I called them and was told "you should have checked with the airline as it told you to on the ticket". IMHO, unclear ticketing cost me £22 (as I pre-booked baggage online for the return) and I am in liaison with Airmiles now about the whole issue.

My questions here are:

- if a ticket shows a baggage allowance, would you assume that to be 'included'?

- shouldn't the ticket say baggage allowance NIL* with a note saying *baggage is not included but can be checked in subject to additional payment - refer to airline for details"?

Your assistance and views would be greatly appreciated ....


"The World is a book, and those who do not travel read only a page"
4 replies: All unread, jump to last
 
User currently offlineJetterrosie From United Kingdom, joined Oct 2008, 60 posts, RR: 0
Reply 1, posted (5 years 5 months 1 week 6 days ago) and read 17792 times:

I don't think you are covered as you didn't check the policy, which presumably states the issue with paying for all bags. Have you checked the policy yet? I would just in case. If it's difficult to find the policy then that is also not very good on the airline's part.

However there is no doubt that this is misleading/confusing and therefore not good practice. In my own line of work whenever I'm writing things for our customers I always imagine how easy it would be for my 90 year old Grandmother who rarely travels to understand and if it's not then I don't think it's good enough! From what I understand they should be clearly stating any extra charges either verbally or online when you book. You could try checking with an external consumer body to find out if you have any rights on that note.


User currently offlineAirNZ From , joined Dec 1969, posts, RR:
Reply 2, posted (5 years 5 months 1 week 6 days ago) and read 17773 times:

What airline did you fly? From your vague description I would understand that you had the option for paying for bags but chose not to. What surprises me though is that you assumed the airline operated a piece system of baggage.......yet any flyer is aware that the piece systems only applies to Transatlantic flights.

User currently offlineAznMadSci From United States of America, joined Dec 2007, 3716 posts, RR: 6
Reply 3, posted (5 years 5 months 1 week 6 days ago) and read 17767 times:



Quoting AirNZ (Reply 2):
.yet any flyer is aware that the piece systems only applies to Transatlantic flights.

The piece system seems to apply to all international flights to/from North America. I'm not sure if flights to/from Brazil follow under the same system.



The journey of life is not based on the accomplishments, but the experience.
User currently offlineYodobashi From United Kingdom, joined Sep 2007, 239 posts, RR: 3
Reply 4, posted (5 years 5 months 1 week 5 days 23 hours ago) and read 17744 times:

Quoting AirNZ (Reply 2):

We flew with FlyBe and I do know that they have a policy of charging for baggage.

However, we had a previous booking using Airmiles with Flybe on the same route just two months before and on that , the baggage allowance showed 20kgs and this was 'included' so we didn't have to pay any extra this time. I assumed (foolishly) therefore that instead of being allowed 20kgs on this occasion, we were allowed 1 piece.

As for the mention of 'piece' system, I don't know where they got that from because whilst querying it with FlyBe, they informed me that I could check in as many items as I wanted provided that the combined weight did not exceed 20kgs (so, two bags of 10kgs for example) but each item would be charged at the applicable rate. So '1 piece' just doesn't make sense?

My point is that if there is no baggage 'included', the ticket should surely state a baggage allowance of NIL???

  

[Edited 2009-07-19 01:53:20]


"The World is a book, and those who do not travel read only a page"
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