Airline2000 From , joined Dec 1969, posts, RR:
Reply 1, posted (15 years 9 months 3 weeks 4 days 20 hours ago) and read 1035 times:
Ansett has just taken delivery of their second hand Boeing 747-400 and will fly them to HKG. In terms of service, Ansett is very ordinary compared to Cathay Pacific which offers fine/superior quality service.
AN offers Business and Economy Class service on this aircraft and from the statistics I have received, they are suffering from their passenger payloads on the Asian routes, especially to HKG as this sector from Australia is dominated by the two quality airlines - Cathay Pacific and Qantas which both belong tp oneworld alliance.
I hope this answers your question. Ansett has suffered significantly due to financial position. It has made all sorts of cuts in inflight services and this can also be reflected its aircraft maintenance. Remember when they crashed landed there plane in Sydney two to three years ago. From then, passengers would rather fly with airlines that have best safety records, especially that of Qantas and Cathay Pacific.
Gardermoen From Australia, joined Jul 1999, 1527 posts, RR: 1
Reply 3, posted (15 years 9 months 3 weeks 4 days 18 hours ago) and read 1026 times:
Having flown both QF and AN on the SYD/HKG route, I can easily say that AN has MUCH better service on board than Qantas. QFs SYD-HKG service is so average. I once flew QF Perth-HK and in terms of cabin service it was the WORST flight I have ever had. The economy seating on the AN Spaceship 747-300 was 3-4-3 and I think the 747-400s are the same. They are now one-step ahead of Qantas as they have personal tvs in economy class . plus there are phones too. I have never noticed any lack of maintenance of its 747s and A320s which I have flown on many an occasion. The cabin crew are friendly, attentive and nothing is a hassle to them. Definetly check them out, they beat Qantas hands down. CX on the other hand is much superior to both of them. Great cabin service, great food, great amenities.
The airline you chose may also be influencedby where your Frequent flyer loyalty lies. AN is with STAR, CX/QF oneworld.
Ansett767 From Australia, joined May 1999, 1021 posts, RR: 2
Reply 4, posted (15 years 9 months 3 weeks 4 days 17 hours ago) and read 1026 times:
CX is heaps better than AN
And AN is heaps better than QF
so that snweres your questions!
Seriously CX is better in terms of aircraft, number of flights and service, food, and comfort.
Ansett has heaps better service than QF... no offense but they really need to work on PR and niceties !!
ansett's seats do offer or seem to have more legroom... dunno if its real but it may just be thinner seats or whatever?
The new 744's are configures basically exactly the same as the 743's BusinessFirst with 2-3-2 layout and 2-2 up front,. and economy 3-4-3.
Al From Australia, joined Jun 1999, 593 posts, RR: 2
Reply 5, posted (15 years 9 months 3 weeks 4 days 11 hours ago) and read 1015 times:
Service has slipped since the early days of AN International, but is still above average. Leg room in the Y cabin is at
34" compared to QF's 32" and CX's 32" or 31" (747 / A340). Now offers ISV in each seat in Y with a choice of 6 video programs in each cycle, plus a heap of PC games and Nintendo games. One row only has 31" but not sure which one it is. Try for a seat in Row 41 - it's the Row at Door 3 overwing and where the Lav block used to be on the 743's is now all seating so at least 60" to the seats in front of that row. Y seating on the 743's used to start at Door 2, but now starts a few rows back of that as J class legroom has been expanded again. The upper deck Y cabin which had 37-38" of leg space is now standard with the rest of Y (except for that one row) of 34". Snack service available all flight long and mid-movie munchies/treats are still dished out.
Main meal is weird - serve starters and mains on one tray, then clear that away and serve dessert and coffee/tea on another - gives more tray space for the fiddly main meals. One thing I did not like on the 744's was the fact that there are no overhead individual airvent blowers which made a warm, stuffy overnight flight even worse.
Airline 2000 - I don't know how your criteria was reached as far as your statements re Qantas over Ansett, but any carrier that can offer me 2" more legroom with the bonus of ISV in the Y cabin has aready got a head start way over QF.