Starrion From United States of America, joined Jul 2003, 1131 posts, RR: 2
Reply 3, posted (5 years 5 months 4 days 6 hours ago) and read 1736 times:
Just a few examples of how airlines sometimes completely abuse their customers.
It's boring because it happens so often. Rules are rules. Hyphen in the last name? no fly. Or not. Have the same name that a terrorist used as an alias once? Special security checks for you. Make sure to show up four hours ahead of time, every flight. (this is a government screw-up)
We destroyed the luggage you paid us $50 to transport? We don't have responsibility for that.
It goes on and on. The service has gotten so bad, that there may be a seachange in the industry ahead.
I'm really not sure what happened with that one. I have a hyphen in the last name -- have since the day I was born... and aside from one idiot at DTW (who also couldn't comprehend the concept of an interline ticket/what I was doing in the DL terminal with an NW boarding pass that had a DL flight number on it) I've never had an issue -- and even that time it took less than 5 minutes to sort out.
It's pretty well known that airline reservation systems don't support the hyphen and should be a non-issue as long as the person booking the ticket gets both halves in the last name field (I'm Mr. Kingcliby if you ask the airlines -- yet with amazing consistency Continental not only manages to correctly pronounce "Cliby" but also make sense of that word.
CO Is My Airline of Choice || Baggage Claim is an airline's last chance to disappoint a customer || Next flts in profile