SInGAPORE_AIR From United Kingdom, joined Nov 2000, 13711 posts, RR: 21 Posted (3 years 10 months 3 weeks 6 days 12 hours ago) and read 12513 times:
Russian Girl - you're a Great Way To Fly? No doubt this will raise many issues amongst those one of ethics.
I strongly suggest reading the full article. Aeroflot Makeover to Include A ‘Very Striking’ Cabin Crew
Aeroflot personnel have received special training in customer service, and the company’s flight attendants will be “eye-catching girls” that will not exceed a size 48, new CEO Vitaly Savelyev told reporters at a news conference.
Flight attendants — presumably female — will have to comply with height and weight regulations, not exceeding 160 centimeters in height and a size 48, Savelyev said. “These will be very eye-catching, very striking girls,” he said.
The airline boss also noted that a select group of flight attendants were flown to Singapore to receive hospitality training with Singapore Airlines, which Savelyev called the “world leader in customer service.”
Luftfahrer From Germany, joined Mar 2009, 975 posts, RR: 5 Reply 2, posted (3 years 10 months 3 weeks 6 days 12 hours ago) and read 12491 times:
Beauty is ok, but experience and professionalism are more important qualities for a flight attendant in my opinion. Of course, if they're both good looking and do a great job inflight, it's even better.
Quoting SInGAPORE_AIR (Thread starter): Flight attendants --- presumably female --- will have to comply with height and weight regulations, not exceeding 160 centimeters in height and a size 48, Savelyev said.
Sounds more like the prerequisites of a model agency than an airline. Interesting idea of business, though. I wonder if it will attract more passengers.
Et là tu montes encore plus haut et ça persiste, alors on vole
SW733 From United States of America, joined Feb 2004, 6108 posts, RR: 10 Reply 6, posted (3 years 10 months 3 weeks 6 days 10 hours ago) and read 11884 times:
Quoting SInGAPORE_AIR (Thread starter): Flight attendants — presumably female — will have to comply with height and weight regulations, not exceeding 160 centimeters in height and a size 48, Savelyev said. “These will be very eye-catching, very striking girls,” he said.
The body is great and all, but I notice there are no rules on here to make sure the women's faces don't look like a horses
Ayubogg From UK - Scotland, joined Mar 2007, 216 posts, RR: 0 Reply 13, posted (3 years 10 months 3 weeks 6 days 2 hours ago) and read 9912 times:
Quoting Spacecadet (Reply 11): Ha! I was thinking the same. I think most elephants would fit in a size 48 in the United States.
The article said that is equivalent to US sizes 12-14. That means they won't all be heroin-chic-supermodel-skinny. It's a healthy size without being overweigh or underweight in my opinion. Ideally they would all be no bigger than a US size 7 but at least SU is keeping it real and not demanding impossible standards.
I'm guessing it has to do with giving their current F/A's a realistic size so as to not lose a big percentage of F/A's currently flying, but they are probably going to be more selective in the hiring process in the future.
I for one welcome this decision. I've always been one to support the rebirth of elegant air travel involving beautiful people. Superficial? Perhaps, but that's just my $0.02
Stickers From South Africa, joined Sep 2007, 105 posts, RR: 0 Reply 14, posted (3 years 10 months 3 weeks 6 days 1 hour ago) and read 9307 times:
The employment laws in my country are fairly strict. Given the history of South Africa, there is an understandale sensitivity to discrimination of any kind.
While one certainly can understand that there are some physical restrictions in being a FA, such as having to fit in an aisle or being strong enough to open a door, these are pretty broad and forgiving and one can have some heavey or thin, tall or short, male or female, beautiful or ugly, old or young FA's all within the actual restrictions as dictated by a job description or aircraft dimensions. The employment of a FA based on wether or not they are "striking and eye-catching" would never be tolerated in SA.
Here's where the curiosity comes in...
...What would happen if they started to gain weight, got pregnant, had an operation that left a scar or mark on their face, will they have to have a regular weigh in? Could they be fired dimissed or transferred based on these issues? I personally would feel uncomfortable with that level of discrimination... (But maybe i'm just sensitive to it given my context.) After all, beauty is more than just looks, personality and nature contribute significantly to the beauty of a person. I mean, its lovely to be served by a beautiful FA, but should i be served by one that wasn't very attractive, but pleasant, happy, and capable, thats just wonderful. I certainly wouldn't buy a ticket based on whose got the prettiest FA's. In fact, given the choice, i would rather be served by an experienced, less attractive FA who is kind, considerate, and thinks of the customers needs than by a beautiful one who is less competent. (Not that that would neccessarily be the case.)
And as illustrated in the comments already posted, one persons tastes in beauty isn't the same as another. Whats eye-cathcing for one may not be so for another, so who gets to decide?
In any case, this wouldn't really be tolerated in SA, and i personally think thats the right attitude. I recently recieved the most kind, thoughtful service i have ever had, from a 40+ not particularly attractive FA on SAA, and would trade any of the "eye catching, striking" attendants i have had in the past to have that kind of service again.
(NB - Not to say that beautiful FA's don't or can't give the same standard of service)
Kiwiandrew From New Zealand, joined Jun 2005, 8435 posts, RR: 14 Reply 15, posted (3 years 10 months 3 weeks 6 days ago) and read 9234 times:
Personally I would rather that they ( and other airlines) recruited crew on the basis of personality and competence .
A nice looking woman is great ( and of course from my point of view a nice looking man is even better ) but if they snarl at me , or cannot manage to pour wine without spilling it on me , or spend all their time hiding in the toilet/galley keeping their image immaculate rather than actually in the cabin attending to pax ( clue : the job is 'cabin attendant' ) then I would happily trade them for a friendly 'horse-faced' person of any gender who is good at their job and wants to treat the pax in a pleasant and professional manner .
Moderation in all things ... including moderation ;-)
Ryanair!!! From Singapore, joined Mar 2002, 4664 posts, RR: 27 Reply 16, posted (3 years 10 months 3 weeks 6 days ago) and read 9151 times:
I was just informed that this report is errorneous. While SU did receive training in Singapore, it wasn't from SQ. Which isn't surprising because SQ would not even go near to Silk Air and Tiger (both of which they have a stake in) regarding training their cabin crew about service, let alone SU.
[Edited 2009-07-29 01:10:39]
Welcome to my starry one world alliance, a team in the sky!
Kiwiandrew From New Zealand, joined Jun 2005, 8435 posts, RR: 14 Reply 17, posted (3 years 10 months 3 weeks 6 days ago) and read 9083 times:
Quoting Stickers (Reply 14): I recently recieved the most kind, thoughtful service i have ever had, from a 40+ not particularly attractive FA on SAA, and would trade any of the "eye catching, striking" attendants i have had in the past to have that kind of service again.
100% agreed with you Stickers , over the years the crew members who have stood out in my memory have been for their service and personality , not for their looks*.
I remember a 'mature' NZ cabin attendant who realised that the pax opposite her was terrified of flying and made an extra effort to smile and give reassurance during take-off and landing and to check on them regularly during the flight , I remember a QF cabin attendant chasing through the terminal after a pax who had left their camera on board , I remember a CP Air cabin attendant during the quiet part of a night flight taking time to sit with a pax in the row ahead of me who was travelling for a bereavement . I remember an NZ crew member who asked me 'Weren't you on my PVG-AKL flight last week ?, I was sure that I recognised you ' .I remember an LH cabin attendant volunteering at the end of a late-running LAX-FRA flight to walk to the transfer desk with a pax who was scared of missing their once-a-day connecting flight . In contrast I dont remember a single SQ cabin attendant from any of my flights with them , all were very nice , all were very attractive , but not one was outstanding.
* except of course for one gorgeous AF guy who sat in the jump seat opposite me flirting outrageously , hey , I am only human .
Moderation in all things ... including moderation ;-)
Kleinjakob From Austria, joined Jun 2009, 5 posts, RR: 0 Reply 18, posted (3 years 10 months 3 weeks 6 days ago) and read 8948 times:
Babybus, Czechoslovakia wasn't a soviet country. Indeed they where in the Warsaw Pact, so to say the "eastern bloc", but they definitely had their problems with Moscow...
On topic, the numbers sound strange to me, Russian 48 is about 12-14 US and 42-44 European if Google is right, although fine it is still very large to announce it as "striking". 160cm (5' 3" !) is really small except on a RJ Unless they want to become the smurf and troll airline of the future.
Smi0006 From Australia, joined Jan 2008, 1407 posts, RR: 0 Reply 21, posted (3 years 10 months 3 weeks 5 days 21 hours ago) and read 8178 times:
Whilst I notice the article discusses size, I wonder how much of this will be simply not so much a change in the hiring and firing practices but more a commitment to up keep grooming standards, to the highest level, form where ever they currently are at SU (are they high do the staff look well presented? I simply don't know). Perhaps also ensuring that the uniform is more stylish and up to date, usually these things are all that really need to change. What has SU officially said on the subject? Is there a section of their employment site that covers equal opportunities employment?
I must concede however I am certainly all for equal opportunities employment, however I do perhaps feel that some form of 'fitness' test should perhaps be incorporated into annual EPs, not to demonstrates ones 'athletic fitness prowess' but their abilities in an emergency. And if the 80 year old bloke who is 165kg can pass, do up the jump seat seat belt, and fits through all exits then good for him I say!!