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Ryanair Chaos At Stansted Yesterday  
User currently offlineBlueShamu330s From UK - England, joined Sep 2001, 3040 posts, RR: 23
Posted (5 years 3 months 3 weeks 3 days 9 hours ago) and read 16271 times:

Oh dear, someone dropped the ball on this one........

Quote:
"THE host of the BBC’s Question Time, David Dimbleby, was among hundreds of holidaymakers who missed their flights from Stansted airport yesterday after Ryanair, the cut-price airline, failed to open enough check-in desks.

Only 11 such desks, or “bag drops”, were open on one of the busiest departure days of the summer to service the airline’s 255 flights. Queues backed up through the terminal as passengers watched their flights depart while they waited to check in or drop their bags.

Police officers patrolling the terminal were called upon to calm some passengers as tensions ran high. About 500 passengers, including families with young children, were faced with finding alternative flights or cancelling their holidays. Last night some were sleeping in the terminal."

http://www.timesonline.co.uk/tol/travel/news/article6736349.ece

It all sounds so TowerAir-ish.

Of course, some on here will find a way to spin it positively for RYR.  Yeah sure

Rgds


So I drive a 4x4. So what?! Tax the a$$ off me for it...oh, you already have... :-(
81 replies: All unread, showing first 25:
 
User currently offlineAirframeAS From United States of America, joined Feb 2004, 14150 posts, RR: 24
Reply 1, posted (5 years 3 months 3 weeks 3 days 9 hours ago) and read 16265 times:

MOL response would be: "You get what you pay for!" would be assumed??


A Safe Flight Begins With Quality Maintenance On The Ground.
User currently offlineBa1978 From United Kingdom, joined Jan 2004, 185 posts, RR: 0
Reply 2, posted (5 years 3 months 3 weeks 3 days 9 hours ago) and read 16235 times:

I'm not in the slightest bit surprised by this. I flew from Stansted on Friday morning. At 5am it was absolute chaos with passengers and bags everywhere. It was everyone for themselves.

Thank god I took just a carry-on



There are other ways and there's British Airways
User currently offlineSunshine79 From UK - England, joined Jan 2006, 1760 posts, RR: 30
Reply 3, posted (5 years 3 months 3 weeks 3 days 9 hours ago) and read 16230 times:

I take it they use multi check-in? I think multi-check in's are a very bad ides. We used to do that at TOM in ALC on the busiest days and it used to cause more uproar than calm. Even years ago, MON used to be multi-check in and that caused chaos too. This is just typical of FR, its' probably cost them more for people to miss their flights and re-book them than it would for more staff to cover check-in. Yet just more reasons why I will not fly FR, the list gets longer by the week.


Formerly alcregular, Why drive when you can fly?
User currently offlineCV580Freak From Bahrain, joined Jul 2005, 1033 posts, RR: 0
Reply 4, posted (5 years 3 months 3 weeks 3 days 9 hours ago) and read 16229 times:

Was this Ryanairs fault or Swissports ???


Quote

Ryanair subcontracts its check-in desks to Swissport, but neither were available for comment last night. Stansted said: “There were only 11 [Ryanair] check-in desks open, which is fewer than we would have expected given the volume of flights they have.”

Unquote



One day you are the pigeon, the next the statue ...
User currently offlineBabybus From , joined Dec 1969, posts, RR:
Reply 5, posted (5 years 3 months 3 weeks 3 days 9 hours ago) and read 16188 times:

I just read that myself.

To be honest I remember turning up to LGW for a BA flight to FAO and there was nealy a riot with people missing theire flights due to very few check-in desks and no staff. There were prob 12 desks and 2,000 pax. So it's not just a FR/ Swissport problem.

David Dimbleby, the Queen of Spain, Tony Blair, FR is like some celebrity airline.


User currently offlineAirNZ From , joined Dec 1969, posts, RR:
Reply 6, posted (5 years 3 months 3 weeks 3 days 9 hours ago) and read 16149 times:



Quoting BlueShamu330s (Thread starter):
Of course, some on here will find a way to spin it positively for RYR.

As equally as some will spin it the other way.......unfortunately whilst conveniently forgetting the normal chaos which happens at LHR/LGW or any number of airports during any given summer.


User currently offlineKL911 From Czech Republic, joined Jul 2003, 5259 posts, RR: 15
Reply 7, posted (5 years 3 months 3 weeks 3 days 8 hours ago) and read 15956 times:

Ryanair has got nothing to do with this. It's Swissport who is to blame. This is a typical Ryanair bashing post.

User currently offlineRussianJet From Belgium, joined Jul 2007, 7714 posts, RR: 21
Reply 8, posted (5 years 3 months 3 weeks 3 days 8 hours ago) and read 15905 times:



Quoting AirNZ (Reply 6):
As equally as some will spin it the other way.......unfortunately whilst conveniently forgetting the normal chaos which happens at LHR/LGW or any number of airports during any given summer.

In general you make a fair point, but I was at work yesterday and the whole airport was in chaos all afternoon. It wasn't just outbound passengers, there was also an absolutely immense crowd at all times in the baggage hall waiting for their bags. I see the place almost every single day - yesterday was bad, seriously bad.

Quoting KL911 (Reply 7):
Ryanair has got nothing to do with this. It's Swissport who is to blame. This is a typical Ryanair bashing post.

Wrong. It has everything to do with both Ryanair and Swissport. FR have been trying to squeeze more and more out of an ever smaller and smaller Swissport contingent. They have Swissport over a barrel, and if they say they will only pay x but in return expect y, they will have no optioin but to try and make the best of a crappy contract. Almost every day I am accosted by passengers wondering where the hell their bags are (in spite of the fact that their bags have probably less to do with me than they do with the guy who makes the coffee in Costa). It is a mess. All parties involved are to blame. FR are taking money for checked bags but slashing the funds available to Swissport to adequately resource their handling. FR know perfectly well what's going on and what they are doing - they are not stupid.

I am not an FR basher (not any more, anyway). I use them on average 2-3 times per month. All I can say is that from a professional and personal stand point I would NEVER check a bag in with them, and thenk the Lord that I never need to.



✈ Every strike of the hammer is a blow against the enemy. ✈
User currently offlineIcarus75 From France, joined Oct 2003, 807 posts, RR: 0
Reply 9, posted (5 years 3 months 3 weeks 3 days 8 hours ago) and read 15895 times:



Quoting KL911 (Reply 7):
Ryanair has got nothing to do with this. It's Swissport who is to blame. This is a typical Ryanair bashing post.

May be I'm wrong but if the check-in is subcontracted to Swissport by FR, FR has to pay a fee for that. Is the number of check-in desks open not related to what FR is paying?



Flying is amazing!
User currently offlineBlueShamu330s From UK - England, joined Sep 2001, 3040 posts, RR: 23
Reply 10, posted (5 years 3 months 3 weeks 3 days 8 hours ago) and read 15874 times:



Quoting KL911 (Reply 7):
Ryanair has got nothing to do with this. It's Swissport who is to blame. This is a typical Ryanair bashing post.

Priceless !!  laughing 

And who contracts out to Swissport....?

Without seeing the Contract Agreement, you cannot make such a sweeping statement.

Yours is a typical Ryanair absolving post.

Quoting AirNZ (Reply 6):
As equally as some will spin it the other way.......unfortunately whilst conveniently forgetting the normal chaos which happens at LHR/LGW or any number of airports during any given summer.

Absolutely, such is the nature of business and rivalry. Healthy banter never did anyone any harm.  Wink

What I find slightly scurrilous in this instance is Ryanair apparently charging passengers again for new tickets when the ticket holders were in no way to blame for the chaos nor for missing their original flights.

The comments below the article make interesting reading.

Rgds



So I drive a 4x4. So what?! Tax the a$$ off me for it...oh, you already have... :-(
User currently offlineKiwiandrew From New Zealand, joined Jun 2005, 8601 posts, RR: 13
Reply 11, posted (5 years 3 months 3 weeks 3 days 7 hours ago) and read 15856 times:
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Quoting KL911 (Reply 7):
Ryanair has got nothing to do with this. It's Swissport who is to blame.

if you subcontract a service you have an obligation to your paying customers to make sure that whoever you have picked to do the job for you is up to the task .



Moderation in all things ... including moderation ;-)
User currently offlineChrisNH From United States of America, joined Jun 1999, 4149 posts, RR: 2
Reply 12, posted (5 years 3 months 3 weeks 3 days 7 hours ago) and read 15801 times:

I hope the United States either bans Ryanair from entering or holds them to certain SLA metrics. I'm not sure either can be implemented or enforced, but in the next 30-40 years once the carrier acquires aircraft to fly here, their feet should be held to the fire instantly...before their first flight even takes wing. 70% of me thinks that the whole 'Ryanair to the U.S.' thing is a bunch of blather anyway. But the good thing is that their growing reputation precedes them. I'm happy for that.

User currently offlineRussianJet From Belgium, joined Jul 2007, 7714 posts, RR: 21
Reply 13, posted (5 years 3 months 3 weeks 3 days 7 hours ago) and read 15767 times:

It is also a shame that the Times could not be bothered to spell the airport's name correctly. I normally expect better from them.


✈ Every strike of the hammer is a blow against the enemy. ✈
User currently offlineGFFgold From Indonesia, joined Feb 2007, 443 posts, RR: 0
Reply 14, posted (5 years 3 months 3 weeks 3 days 7 hours ago) and read 15642 times:

In fairness this story could be any London airport and any one of half a dozen carriers. Something like this happens every year on the peak school holiday weekend and again just before Xmas. I remember similar scenes of chaos at LHR flying BD, and at LGW flying BA. I'm only surprised it wasn't due to a strike. The one and only time I flew FR from STN that was like a rugby scrum at check-in.

User currently offlineEugdog From United Kingdom, joined Apr 2001, 518 posts, RR: 0
Reply 15, posted (5 years 3 months 3 weeks 3 days 6 hours ago) and read 15555 times:

Ryanair is really suitable only for single or couples on short trips with no baggage. It should be noted that they have a generious 10kg cabin bag allowance. I would not use Ryanair for family vacations in the summer. The baggage fees negate any bargain. They also have a measily 15kg allowance which goes up dramatically if you go over it

But is it true that passesngers who missed their flight had to pay again and full fare. That is is outrageous and probably illegal. They met all Ryanair check in requirements - the fault is with Ryanair for having insufficient check. I hope the aggreived passengers submit a illegal challenge!


User currently offlineBramble From , joined Dec 1969, posts, RR:
Reply 16, posted (5 years 3 months 3 weeks 3 days 6 hours ago) and read 15452 times:



Quoting BlueShamu330s (Thread starter):
Only 11 such desks, or “bag drops”, were open on one of the busiest departure days of the summer to service the airline’s 255 flights................
Of course, some on here will find a way to spin it positively for RYR

Think the Fr will do that themselves!

FR will blame STN for charging so much they can only afford 11 desks. FR will blame Swissport for not being fast enough to handle "the sheer amount of pax who chose to fly Ryanair The Lows Fares Airline,rather than outdated high fare airlines"

Quoting BlueShamu330s (Reply 10):
What I find slightly scurrilous in this instance is Ryanair apparently charging passengers again for new tickets when the ticket holders were in no way to blame for the chaos nor for missing their original flights.



Quoting Eugdog (Reply 15):
But is it true that passesngers who missed their flight had to pay again and full fare. That is is outrageous and probably illegal. They met all Ryanair check in requirements - the fault is with Ryanair for having insufficient check.

FR will claim that checked in baggage is a "choice" by the passenger and that "FR generous 10KG enourages pax to only have carry on" "FR encourages our pax to checkin online for a small fee and save money by not checking in bags"


User currently offlineYULWinterSkies From United States of America, joined Jun 2005, 2184 posts, RR: 5
Reply 17, posted (5 years 3 months 3 weeks 3 days 6 hours ago) and read 15444 times:



Quoting AirframeAS (Reply 1):
MOL response would be: "You get what you pay for!"

Except that, being a busy day, many pax probably paid quite a lot. Thus, you don't get what you paid for, in this case!



When I doubt... go running!
User currently offlineL410Turbolet From Czech Republic, joined May 2004, 5739 posts, RR: 19
Reply 18, posted (5 years 3 months 3 weeks 3 days 6 hours ago) and read 15435 times:



Quoting KL911 (Reply 7):
Ryanair has got nothing to do with this. It's Swissport who is to blame. This is a typical Ryanair bashing post.

You buy your ticket from Ryanair and your contract is with Ryanair so whatever (lack of) cooperation there is between Swissport and Ryanair should be none of passengers' concern.
Typical response from a Ryanair apologist, but considerning your signature a completely understandable one.  Yeah sure  thumbsdown 


User currently offlinePe@rson From United Kingdom, joined Jan 2001, 19244 posts, RR: 52
Reply 19, posted (5 years 3 months 3 weeks 3 days 5 hours ago) and read 15317 times:

Obviously a mess. Clearly more bag drops needed to be operated then, and it all needed to be done much more quickly. If people still take checked baggage, which they clearly do and will continue to do, then there needs to be a suitable, efficient, effective way for them to hand them over and to collect them later.

I note from RussianJet, who works at STN, that the entire airport was "bad, seriously bad" yesterday:

Quoting RussianJet (Reply 8):
n general you make a fair point, but I was at work yesterday and the whole airport was in chaos all afternoon. It wasn't just outbound passengers, there was also an absolutely immense crowd at all times in the baggage hall waiting for their bags. I see the place almost every single day - yesterday was bad, seriously bad.

I'm delighted I wasn't flying then! Big grin



"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
User currently offlineGc2 From United Kingdom, joined Mar 2008, 53 posts, RR: 0
Reply 20, posted (5 years 3 months 3 weeks 3 days 5 hours ago) and read 15261 times:

Every company at Stansted has cut back drastically on staff, even security. And though passenger numbers are lower, these cuts become evident in the early morning rush. Swissport guys have been screwed, I talk to them every day. Often there are just a few of them to handle all the aircraft, certainly in the evening. Unfortunate the price of us paying next to nothing for flights for years , combined with a recession, is that airlines penny pinch and cut back, which then affects the whole airport staffing levels, corners are cut etc.

User currently offlineCityofAthens From , joined Dec 1969, posts, RR:
Reply 21, posted (5 years 3 months 3 weeks 3 days 5 hours ago) and read 15211 times:



Quoting GFFgold (Reply 14):
In fairness this story could be any London airport and any one of half a dozen carriers. Something like this happens every year on the peak school holiday weekend and again just before Xmas. I remember similar scenes of chaos at LHR flying BD, and at LGW flying BA. I'm only surprised it wasn't due to a strike. The one and only time I flew FR from STN that was like a rugby scrum at check-in.

I would tend to agree, certainly BA have been guilty of such howlers in the past, and on some occasions the mess that ensued had nothing to do with the airport operator or airline contractor, but the airline staff themselves.

Most of us here know what we are not likely to get with Ryanair, everyone is free to make their choice when spending their money; whilst the story regarding the airline check-in desks doesn't really suprise, such problems are hardly unique to FR ...


User currently offlineWowpeter From Hong Kong, joined Oct 2006, 156 posts, RR: 0
Reply 22, posted (5 years 3 months 3 weeks 3 days 4 hours ago) and read 15089 times:



Quoting Icarus75 (Reply 9):
Quoting KL911 (Reply 7):
Ryanair has got nothing to do with this. It's Swissport who is to blame. This is a typical Ryanair bashing post.

May be I'm wrong but if the check-in is subcontracted to Swissport by FR, FR has to pay a fee for that. Is the number of check-in desks open not related to what FR is paying?

Well said... an airline will probably specified "x" number of counters for their contract... and I am sure Swissport would have met their contractual requirements... It is all RyanAir cost cutting that is biting them back...

Also from a customer point of view, it is still Ryan Air fault as the customer purchase and enter into a contractual agreement with Ryan Air for their transportation need...


User currently offlineRussianJet From Belgium, joined Jul 2007, 7714 posts, RR: 21
Reply 23, posted (5 years 3 months 3 weeks 3 days 4 hours ago) and read 15046 times:



Quoting CityofAthens (Reply 21):
such problems are hardly unique to FR ...

I don't think anyone has maintained that they are, correct me if I'm wrong. In any event, that doesn't for one second excuse causing people to miss flights and pay a fortune to rebook.



✈ Every strike of the hammer is a blow against the enemy. ✈
User currently offlineJetstar From United States of America, joined May 2003, 1658 posts, RR: 10
Reply 24, posted (5 years 3 months 3 weeks 3 days 4 hours ago) and read 14992 times:
Support Airliners.net - become a First Class Member!



Quoting BlueShamu330s (Reply 10):
What I find slightly scurrilous in this instance is Ryanair apparently charging passengers again for new tickets when the ticket holders were in no way to blame for the chaos nor for missing their original flights.

Do they have the equivalent of small claims court in the UK, if so then the passengers who had to buy new tickets should take Ryanair to court. MOL could shoot his mouth off all he wants, but I think he is not stupid enough to disobey a court order.

I though I read somewhere that he is planning to stop carrying all checked luggage, only carry-ons will be allowed, maybe this is the beginning of his plan, chasing away travelers with checked in luggage.

From what I read about him and Ryanair in the New York Times, this is one airline I would never fly when I go over to Europe.

JetStar


25 Pe@rson : To be fair, if another airline in Europe gets a cold, people will say FR infected them.
26 CityofAthens : You are right RussianJet, but I felt like adding some balance to the discussion; far be it for me to be an apologist for any airline, including the on
27 Thule : I know FR is going to claim that they simply have no responsibility in this - that if a passenger is late for their flight, it's their fault, and in t
28 AY104 : This kind of chaos can happen at any airport. I remember, at YVR, during the summer of 1997, working for DL: We had a 757 departing at 6:30am, a 727 a
29 Bluesky02 : How do they keep their membership in IATA?
30 Kiwiandrew : so far as I know they have never been a member , and I cant imagine MOL ever deciding to apply ( I can just imagine what he would say on the subject
31 Bluesky02 : I just saw that FR was their IATA code, so I thought that meant they are members, but it looks like you are right! They are not members. Makes sense,
32 Neutral : I don't think Ryanair will be too upset by this issue as it might push more people towards the 10kg hand luggage and forget about checked in bags whic
33 Rara : It's time for the lawmaker to step in. If people arrived at the airport in time, it should be FR's obligation to get them to their destination, withou
34 Par13del : How exactly would you train / encourage your pax to travel lighter, hmmm........ You might be on to something even though you never said it
35 Post contains links EI320 : An apology from FR, but no mention of any compensation for passengers who missed flights: http://www.ryanair.com/site/IE/notic...code=090802-STN_staff
36 Lightsaber : That is what it comes down to. If Swissport met their contractual obligation, then its FR's fault for not meeting customer expectations. If Swissport
37 RussianJet : So they admit that staff shortages caused people to miss flights, but still made people buy new tickets?? That CANNOT be lawful.
38 AirbusA6 : In October, leisure passengers may use Ryanair for a weekend break (i.e. little or no check in luggage, childless couples etc) In August, it's going t
39 KL911 : Whatever, just don't bring checkin luggage, even for a 2 week holiday in spain you don't need that. Like I said in another post, someone invented a wa
40 Davehammer : Not an option if you have kids. I also don't go on holiday to do washing, quite the opposite in fact. Surely if you buy clothes when you arrive you h
41 KL911 : Why not? I've done so at campsites and 5* hotels. Takes 20 seconds to put in a machine, and 10 sec to take it out dry... I wasn't talking about cloth
42 Davehammer : Because I go on holiday to get away from all the mundane daily life things that I usually do like washing and cooking and so on. But fair do's if you
43 Caleb1 : Among my friends and I here in the States, Ryanair has a HORRIBLE reputation. I keep reading posting after posting of awful reviews about Ryanair and
44 Rivet42 : It seems that you only want people like yourself to travel on your airline. That's quite narrow-minded, and not a very good business model. Back on p
45 Post contains links SkyguyB727 : I think MOL's response would be, "Miss your flight because you had to wait too long at a Ryanair help desk? Too bad!" That's an excerpt from the New
46 A3 : FR gets the service they are paying for........
47 Qantas787 : That would be just another reason NOT to fly them! There is already enough lard arses about carrying everything they own onto aircraft.
48 RussianJet : You do not buy a Ryanair ticket having to assume that if you play by the rules and arrive a few hours before the flight that there will be inadequate
49 FCA767 : That's one thing that I don't like about companies too...I've had about 25 jobs in the last 8 years and nearly every company employs too few people f
50 Shankly : And what will be the result of this chaos and customer anger? More muppets (and by the looks of it some posh muppets) will pay £1 to fly with FR and
51 RussianJet : Unnessarily harsh. Normally one doesn't pay £1, particularly on very busy days like the Saturday in question, and as I'm sure you are aware the FR b
52 Shankly : My point exactly. People are buying a basic service and that is exactly what they are entitled to. Do you know how much it costs to buy, and operate
53 RussianJet : So what exactly is your point?? Seems that all these people 'expected' was to be able to drop their baggage and get on the plane. Doesn't seem unreas
54 Shankly : In plain english, it is impossible to provide any service level at that cost, so to expect any level of service is unrealistic. When it all goes wron
55 RussianJet : No it isn't. They have done it quite successfully over a long period of time. This was not a typical event. Flying frequently and working at STN dail
56 Rivet42 : Actually that was the point I was trying to make in a slightly different way, put better by shankly in reply 54, i.e. that in fact it is not possible
57 Pe@rson : Truthfully, I can't recall the last time it happened. So, very much a one-off. Indeed.
58 Sbworcs : But then surely the emphasis is on the Airline to charge an amount that can cover the costs for the service that they offer. In this case FR have cha
59 EDICHC : At what cost do you mean? Chances are that on a Saturday during school summer holidays there were no cheap fares on FR that day, that is the way they
60 Tcxdegsy : I had a similar problem a few years ago at LHR with AA, when I had to check in for a flight to BOS after arriving on a BA flight from EDI. I can' reca
61 BCAL : Sounds typical of any UK airport scene at the beginning of a peak holiday weekend. I have seen it happen with many other airlines, including VS at LGW
62 Pe@rson : Seems to be the case. After all, RussianJet, who works at STN, said the entire airport, so presumably all the other airlines, were suffering greatly
63 BCAL : Sorry, sonny, old knitted pullover cannot keep up with the times and figures! That is staggering!
64 L410Turbolet : All other airlines made people pay for the service they failed to deliver for the second time as Ryanair did?
65 RussianJet : In fairness actually, it did seem to only be FR - EZY passengers were getting their bags ok. However, with FR being so overwhelmingly dominant, their
66 Pe@rson : Fair enough! That makes sense.
67 Rdwootty : The main point is that FR know how many bags and passengers they have at any time in the day. Therefore there is no excuse for it being a shambles. Ho
68 Eugdog : Ryanair passengers have paid quite substantial fees to check in luggage.. So they are entitled to have a adequate service to check in luggage. Ryanair
69 Alm1 : What is the ealiest luggage drop-off time (deadline) for Ryanair in Stansted? It is posible to check it in evening or around midnight for a early morn
70 L410Turbolet : NO! Go away!!! signed: MOL
71 Shankly : Rivet, bit of a mutual complement society here, but eloquently put and hence my use of the phrase "muppetts". The "herd" might also be appropriate Wh
72 Pe@rson : I have had two cancellations on FR: one due to a French ATC strike, another due to heavy snow in EMA. On both occasions, I was offered a full refund,
73 Alm1 : Nowadays Ryanair will even give you two connecting flights instead of canceled one if you ask (wonder what happens when you miss that connection?)
74 Pe@rson : Eh? Ryanair doesn't offer official connections and you can't book official connecting flights. However, you may self-connect, as with most LCCs. If y
75 AirNz : So explain to me what gives you the distinction, or ability, to describe people as such? Theyt are experiencing freedom of choice in deciding.....so
76 Shankly : Nothing right or wrong being debated, simply observation of the human herd. Go watch the January Sales. I was once part of the low cost air travel he
77 Alm1 : When they had last wave of cancelations (due to Mallorca airport temporary closure) they said in the message on their site: Option transiting through
78 DavidYYC : Wait a minute! Does it say somewhere in fine print on a RyanAir contract (read ticket) that because you are only paying a low fare (GBP1 or even perha
79 RussianJet : Looks like an exceptional case. If you read elsewhere in their basic FAQs, you will note that the company is at pains to point out in words of one sy
80 GFFgold : There are quite a few LCCs in the world today but FR seems to trump them all for shoddy product. Air Asia are by no means perfect and in truth I prefe
81 Pe@rson : Yet FR is much more profitable than AK?! On profit basis, perhaps AK should visit FR?
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