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Problem Pax When It Comes To Meal/Drink Service  
User currently offlineFWAERJ From United States of America, joined Jun 2006, 3756 posts, RR: 2
Posted (5 years 1 month 1 week 1 day 11 hours ago) and read 8616 times:

This story was too good not to share... On a recent AA DFW-CDG flight that I was on a few days ago, I overheard a passenger who wanted something a bit different from the normal meal service. And it was a problem for the flight attendant:

FA: "Sir, would you like chicken with pasta or beef with mashed potatoes?"
Pax: "I want fish, please."
FA: "Fish isn't an option, sir. Chicken or beef?"
Pax: "I want fish!"
FA: "Sir, if you would like something other than the normal meal, you can order a special meal. However, you would have to order it in advance. Now, would you like chicken or beef?"
Pax: "Fish!"

Anyway, the flight AAttendant kept her calm and composure during this whole incident, and I applaud her for that.

Are there any other stories about problem pax and meal service? It could be anything, from lousy food to an incident like this to beverage problems.


"Did he really need the triple bypass? Or was it the miles?"
52 replies: All unread, showing first 25:
 
User currently offlineMEA-707 From Netherlands, joined Nov 1999, 4328 posts, RR: 35
Reply 1, posted (5 years 1 month 1 week 1 day 11 hours ago) and read 8581 times:



Quoting FWAERJ (Thread starter):
kept her calm and composure during this whole incident

So how did it end, did he took something?
I think the passenger just wanted to be annoying. Some student groups for instance have a competition to sit at expensive/pretentious restaurants and see how long it takes to get the cook mad by ordering fast food items. I don't see it as funny or so. Although inspired on it, I lately got so fed up by cold calling phone advertizing companies (here mainly for energy, lottery's and newspapers) that when I feel for it I just try to waste their time by starting a long clueless story about their product and see if I can pull them out of their scripted call.



nobody has ever died from hard work, but why take the risk?
User currently offlineFWAERJ From United States of America, joined Jun 2006, 3756 posts, RR: 2
Reply 2, posted (5 years 1 month 1 week 1 day 6 hours ago) and read 8194 times:



Quoting MEA-707 (Reply 1):
So how did it end, did he took something?

I don't remember the whole story... I was too busy eating my special meal (oh, the irony) to listen to the rest of it.

Quoting MEA-707 (Reply 1):
I think the passenger just wanted to be annoying. Some student groups for instance have a competition to sit at expensive/pretentious restaurants and see how long it takes to get the cook mad by ordering fast food items. I don't see it as funny or so.

Didn't know that about student groups. But, then again, I've never been in one, even though I *am* a student. Still, I see it as funny... to each his/her own, I suppose.



"Did he really need the triple bypass? Or was it the miles?"
User currently offlineSQ_EK_freak From United Kingdom, joined Dec 2000, 1633 posts, RR: 20
Reply 3, posted (5 years 1 month 1 week 1 day 5 hours ago) and read 8064 times:

We see a lot of problem pax when it comes to the meal service here at EK.

My first pet peeve is people who order a special meal and then switch seats around with their group (often multiple times!) and obviously don't tell the crew. So guess what happens when you have crew running up and down the aisle trying to find the one passenger who ordered the special meal. Now try this on a full two class 773!! This happens most often on certain routes, and so the crew usually are prepared beforehand, but it doesn't make life any easier for us, or any better for the rest of passengers patiently waiting for their normal meals.

My second pet peeve is stacking trays, because guess what, we have to unstack them before putting them back into the trolleys. Not only that, that means we have to mess about with the dirty trays. To make matters worse, what I also really hate hate hate is when people stack their trays or lay them on the emergency exits! It's so rude, and it's simply a matter of hygiene as well!

My third pet peeve is when people immediately get very agitated if there is the slightest problem with their meal. Now, I understand that they have every right to be upset if they ordered one and it wasn't loaded for some reason - but there's a way to go about dealing with it. If you're nice, most likely I'm going to go up to Business and put something together for you. If you're really nasty and start yelling at me and calling me a racist (happens every now and then) well, I'm going to put together some snacks from Economy and call it a day.

My fourth pet peeve, which kind of similar to the third, is when people get very offended when we run out of meal choices. It's not our fault, and if I could I really would offer something better. If it's a two meal flight, I'll be sure to get to you first in the second round. If it's a matter of allergies, it's really best that you order a special meal, but still I'll scrounge something up for you. But again, start calling me a racist and make a scene out of it, there's really not that much I can do for you. I'll gladly call my SFS for you, but again we're 35,000 feet in the air, so I don't know where that one lamb meal will come out of.

Now of course whenever confronted with these situations, I always try to deal with it with a smile, calmness and poise as we were taught in training, and really it's part and parcel of the job. You really don't know what kind of days these people have had, and most times with the nature of EK passengers, they are probably transiting from one far flung corner of the globe to the other, so they're weary and tired. But still, it doesn't make it any more fruitful to make a scene. Even then, when I'm bending over to pick up dirty trays stacked on the floor I still try to look at the passenger and ask if they enjoyed their meal. But little things can go a long way, and can really make a flight more enjoyable for the crew and passengers alike!!

Apologies, *rant off*



Keep Discovering
User currently offlineN62NA From United States of America, joined Aug 2003, 4481 posts, RR: 7
Reply 4, posted (5 years 1 month 1 week 1 day 3 hours ago) and read 7892 times:

I posted this earlier this year but it's worth repeating:

I'm not an FA, but I can tell you a humorous story about this.

Earlier this year I was in F on an AA flight MIA-SJO. By the time the flight attendant got to the guy in front of me, all they had left was the fish.

The guy told (yes, told, not asked) the flight attendant to ask someone else if they would change their meal to the fish because he "didn't feel like the fish this afternoon."

The flight attendant said she couldn't do that. Then, the guy told the flight attendant to ask the pilots if they would take the fish!

As if that wasn't incredible enough, she did, the captain switched to the fish and I couldn't believe it!


User currently offlinePlatinumfoota From United States of America, joined Jan 2006, 556 posts, RR: 0
Reply 5, posted (5 years 1 month 1 week 1 day 2 hours ago) and read 7853 times:
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Quoting FWAERJ (Thread starter):
Pax: "I want fish, please."

If I have learned anything from the movie Airplane! is Don't Eat the Fish!!



Never forget United 93
User currently offlineIAirAllie From , joined Dec 1969, posts, RR:
Reply 6, posted (5 years 1 month 1 week 1 day 1 hour ago) and read 7771 times:

I had the fish guy on a flight once. I think we are sharing the same pax. I find it mildly annoying when they refuse to remove headphones and you have to repeat yourself like 10 times "WHA?"

User currently offlineB767300ER From United States of America, joined Jan 2007, 184 posts, RR: 1
Reply 7, posted (5 years 1 month 1 week 1 day 1 hour ago) and read 7750 times:
Support Airliners.net - become a First Class Member!

On flights I work, we always identify the passengers with "special meals" and serve them
first. Also in business we serve the booked business passengers first, then those
upgraded and lastly non-rev to insure as far as possible the passenger received the
meal they would prefer. In coach should one of the options no longer be available we
make an announcement to that effect. Only once did I experience a passenger who
insisted on a meal no longer available. I informed the gentlemen I would return when
he made his choice of what was available. When I returned of the three remaining
choices there was only two available which he finally accepted. By checking the passenger
manifest prior to boarding we assure all the special meals are on board as well as who are
being up-graded, stand-by and non-rev. Being prepared is the only way to work a flight.


User currently offlineNASBWI From Bahamas, joined Feb 2005, 1315 posts, RR: 0
Reply 8, posted (5 years 1 month 1 week 1 day ago) and read 7609 times:



Quoting IAirAllie (Reply 6):
I find it mildly annoying when they refuse to remove headphones and you have to repeat yourself like 10 times "WHA?"

LOL! That reminds me of one of the more humorous flights I've worked. I was taking drink orders, and there was a gentleman that was completely engrossed in whatever program was playing on TV. He was sitting in the middle row, and his wife was sitting in the aisle. I approached, and asked him if he would like a beverage as I handed him a napkin (he still had his earphones on):

Me (handing him a napkin): "Sir, would you care for something to drink?"
Him: unresponsive.
Me (slightly waving in front of him with napkin): "Sir, would you like something to drink?"
Him (taking napkin): unresponsive, looking at me blankly.
Me (playing charades to signal consuming a drink): "Sir, would you care for a beverage?"
Him (looking confusedly at his napkin, then at me): "What's this?"
Me: "That's a napkin, sir."
His wife (slapping him across the arm): "You dumb***!! Whaddya wanna drink!?!?!"

It took alllll the composure I had left not to bust out laughing. Priceless!



Fierce, Fabulous, and Flawless ;)
User currently offlineUSAirALB From United States of America, joined Sep 2007, 3084 posts, RR: 2
Reply 9, posted (5 years 1 month 1 week 1 day ago) and read 7593 times:



Quoting FWAERJ (Thread starter):
Pax: "Fish!"

Thats still pretty funny after he just ended with fish.



E135/E140/E145/E70/E75/E90/CR2/CR7/CR9/717/732/733/734/735/73G/738/739/752/753/762/772/319/320/321/333
User currently offlineRidgid727 From United States of America, joined Jul 2008, 1131 posts, RR: 0
Reply 10, posted (5 years 1 month 1 week 23 hours ago) and read 7503 times:

I can truly feel for those flight attendants that become subject to pax who are rude & abusive.

I was on a B6 flight to West Palm Beach one time, and a middle aged man berated a flight attendant over a $6.00 charge for a cocktail. His behaviour didn't really rate with being a part of humanity--This man was someone who didn't even deserve to ride a greyhound bus. I personally felt the man was verbally abusive enough that he should have been met by authorities when we landed in PBI.

I was thinking about it after we landed, and I felt the FA on B6 was such a great example of youth, and her diligence to please and make this jerk comfortable even during his tyrade
that I sent a letter into the B6 G.O. commending her and how she handled this guy.

As an employee of another airline, I could only imagine how our Senior flight attendants would have handled this guy. Anyway, I mentioned this experience to one of our directors of flight attendants, and found that this type of beaviour is very common on flights into PBI.


User currently offlineNws2002 From United States of America, joined Feb 2008, 897 posts, RR: 0
Reply 11, posted (5 years 1 month 1 week 23 hours ago) and read 7474 times:



Quoting SQ_EK_freak (Reply 3):
My second pet peeve is stacking trays, because guess what, we have to unstack them before putting them back into the trolleys.

I have to say this bugs me too, but I know they are usually just trying to help out. We stack dishes at home right? I usually just carry it back to the galley and then unstack it there. Still drives me bonkers though

Quoting IAirAllie (Reply 6):
I had the fish guy on a flight once. I think we are sharing the same pax. I find it mildly annoying when they refuse to remove headphones and you have to repeat yourself like 10 times "WHA?"

I had a fish guy about 6 months ago, maybe he's making the rounds?

The headphone thing is just over the line for me though, I will ask them once, then smile wave a napkin at them and ask again, then move along. If I'm standing there next to the drink cart waving a napkin what do they think I'm there for exactly?


User currently offlineAirport From , joined Dec 1969, posts, RR:
Reply 12, posted (5 years 1 month 1 week 23 hours ago) and read 7437 times:

To flight attendants...

For future reference, is it polite to ask for a second meal? Everytime I've asked for a second meal on a flight, I always feel like 'that needy passenger in row 28', but the flight attendants I've asked were always nice about it. Just wondering, in case the meal the airline gave simply wasn't enough to fill my big belly.


User currently offline76794p From United States of America, joined Apr 2008, 349 posts, RR: 0
Reply 13, posted (5 years 1 month 1 week 23 hours ago) and read 7420 times:

This thread reminds me of an episode of seinfeld in which that elaine gets a kosher meal and the guy who ordered it gets a regular meal. BTW does that ever happen in real life.


There's always money IN the banana stand.
User currently offlineNws2002 From United States of America, joined Feb 2008, 897 posts, RR: 0
Reply 14, posted (5 years 1 month 1 week 23 hours ago) and read 7384 times:



Quoting Airport (Reply 12):
For future reference, is it polite to ask for a second meal? Everytime I've asked for a second meal on a flight, I always feel like 'that needy passenger in row 28', but the flight attendants I've asked were always nice about it. Just wondering, in case the meal the airline gave simply wasn't enough to fill my big belly.

I don't mind, as long as you ask after everyone else has been offered a meal first. Keep in mind though that the airlines don't cater many (if any) extra meals these days, so don't be offended if we turn you down.

Even though we often get a bad rep, I really think 99.9% of us want to make sure the passengers have a good flight. We want to keep our jobs, and that means we need you to keep coming back.


User currently offlineItalianFlyer From United States of America, joined Nov 2007, 1099 posts, RR: 2
Reply 15, posted (5 years 1 month 1 week 22 hours ago) and read 7331 times:

As a flight attendant I have to ad that sometimes our airlines' marketing and inflight departments overcomplicate food service, leading to confusion and frustration for both pax and crew. In the early 00s, my airline thought it would be nice to offer an 'a la carte' style meal service in Y, giving people a choice (sounds great in theory, right?). A passenger could have items A,B & D...or C&D, or A and D, or just one item...but not ALL A,B,C & D as not enough was boarded.

User currently offlineHAWK21M From India, joined Jan 2001, 31684 posts, RR: 56
Reply 16, posted (5 years 1 month 1 week 22 hours ago) and read 7277 times:

Its sad that some Pax behave like spoilt kids rather than matured adults.Especially if the FAs are trying their best.
But then I guess its a sign of their Insecurity.
regds
MEL.



Think of the brighter side!
User currently offlineThirtyEcho From United States of America, joined Dec 2001, 1651 posts, RR: 1
Reply 17, posted (5 years 1 month 1 week 21 hours ago) and read 7050 times:

Serve them the chicken and tell them it is "Bonefish de Pollo."

User currently offlineN1120A From United States of America, joined Dec 2003, 26503 posts, RR: 75
Reply 18, posted (5 years 1 month 1 week 20 hours ago) and read 6891 times:

Honestly, I really think the airlines should just cater a vegetarian option as one of the two food choices in Y. There are all kinds of reasons people are unable to order special meals, and they are sometimes just not boarded at all. Doing something vegetarian is going to satisfy the vast majority of passengers and is better for the bottom line.

Quoting Platinumfoota (Reply 5):

If I have learned anything from the movie Airplane! is Don't Eat the Fish!!

Mixed views of fish on aircraft. I always order LFML, mostly because I don't eat red meat and these almost always come with chicken. Once, on LH, the LFML apparently came with beef and I asked the FA if he could change it. He asked if fish would be ok, and I said it would. He brought me some delightful salmon. On a flight earlier this year with UA, my LFML came with a fish so disgusting smelling that I couldn't eat it at all, and that is really abnormal.



Mangeons les French fries, mais surtout pratiquons avec fierte le French kiss
User currently offlineBMI727 From United States of America, joined Feb 2009, 15747 posts, RR: 27
Reply 19, posted (5 years 1 month 1 week 19 hours ago) and read 6628 times:



Quoting N1120A (Reply 18):
Honestly, I really think the airlines should just cater a vegetarian option as one of the two food choices in Y.

I think that some airlines do, especially on flights to and from India for example. It is probably still better to get a special meal if you want it, just in case.

Quoting IAirAllie (Reply 6):
I find it mildly annoying when they refuse to remove headphones and you have to repeat yourself like 10 times "WHA?"

I felt really bad when I was sitting in a rear facing Club Word seat when the FA's came by and I didn't see them so they had to wait for me to take off the headphones and lower the tray table. I am probably not as good a pax as I think I am.



Why do Aerospace Engineering students have to turn things in on time?
User currently offlineN1120A From United States of America, joined Dec 2003, 26503 posts, RR: 75
Reply 20, posted (5 years 1 month 1 week 19 hours ago) and read 6594 times:



Quoting BMI727 (Reply 19):
I think that some airlines do, especially on flights to and from India for example. It is probably still better to get a special meal if you want it, just in case.

I am sure the Indian carriers do simply because of market forces. The point I was making is that making one item vegetarian, as some do and some don't, allows better cover if there is a catering mistake or for last minute passengers. It is also likely cheaper.



Mangeons les French fries, mais surtout pratiquons avec fierte le French kiss
User currently onlineMAH4546 From Sweden, joined Jan 2001, 32812 posts, RR: 71
Reply 21, posted (5 years 1 month 1 week 19 hours ago) and read 6514 times:

This past January flying AA on an afternoon LAX-MIA 763 flight, both entree choices in the J cabin were pork - a pulled pork sandwich or a prosciutto plate.

Needless to say, serving two pork entrees on a route between two major Jewish population centers on a route where the majority of the business traffic comes from the entertainment industry, is idiotic. Even many Jews who don't attend any religious services (i.e. me) don't eat pork.

I counted at least 8 turkey sandwiches brought from coach, "prepared" in the J silverware, and served to various passengers, including myself. I asked the FA about it, he said that it happens all the time on MIA-LAX when the entree choices are both pork and they even made sure to have extra turkey sandwiches before take-off. At least AA is smart enough to serve turkey-based bacon/sausages on their morning trans-con flights to/from Miami and LA (and on the last MIA-LAX flight I was on, the FA even announced to passengers on the PA that there were no pork-based products on their breakfast menu, which kind of surprised me).

Also, with regards to vegetarian meals, a lot of airlines only have a vegan meal, not a vegetarian meal, so I even know some vegetarian's who take their chances that there is a veggie choice on the flight, because they can't stand vegan food.

[Edited 2009-08-18 00:35:07]


a.
User currently offlineN1120A From United States of America, joined Dec 2003, 26503 posts, RR: 75
Reply 22, posted (5 years 1 month 1 week 19 hours ago) and read 6456 times:



Quoting MAH4546 (Reply 21):
This past January flying AA on an afternoon LAX-MIA 763 flight, both entree choices in the J cabin were pork - a pulled pork sandwich or a prosciutto plate.

I didn't even need to read the rest to realize how stupid a move that is.

Quoting MAH4546 (Reply 21):
Needless to say, serving two pork entrees on a route between two major Jewish population centers on a route where the majority of the business traffic comes from the entertainment industry, is idiotic. Even many Jews who don't attend any religious services (i.e. me) don't eat pork.

Yeah. A lot of my Jewish friends who don't keep Kosher but were raised at least partially so don't have a taste for pork, and similarly don't have a taste for cheese on sandwiches with some kind of meat. The funny thing is that most I know will eat shellfish.

Quoting MAH4546 (Reply 21):
Also, with regards to vegetarian meals, a lot of airlines only have a vegan meal, not a vegetarian meal, so I even know some vegetarian's who take their chances that there is a veggie choice on the flight, because they can't stand vegan food.

Can't blame them, though I hear the Asian vegetarian meals (which are also usually vegan) is usually better. Still, you cover a huge segment of potentially disgruntled passengers by simply including a vegetarian choice on every meal service.



Mangeons les French fries, mais surtout pratiquons avec fierte le French kiss
User currently offlineAAMDanny From United Kingdom, joined Apr 2008, 357 posts, RR: 0
Reply 23, posted (5 years 1 month 1 week 18 hours ago) and read 6258 times:

People who demand a Vegan/Veggie/Gluten Free/Lacto Free/Asian Veggie when they didnt order one and just presume and expect us to carry spares.

Sorry but if You want something special.... order it in advanced by ringing our Special Services department.


User currently offlineAAMDanny From United Kingdom, joined Apr 2008, 357 posts, RR: 0
Reply 24, posted (5 years 1 month 1 week 18 hours ago) and read 6244 times:

Ohhh and my personal pet hate (This is why after the meal service I will avoid doing the tea and coffee service at all costs)

Me: 'Hi there would you like Tea, Coffee, or Squash (Orange Cordial) to accompany your meal'

Pax: 'Yeah'

Me: 'Excuse Me'

Pax: 'Yeah'

Me: 'YEAH. I heared that bit... what do You want... Untill I learn telepathic abilities to enter your mind and see what you want from the selection... You will have to improve your communication skills.'

Pax: 'Tea'

Me: 'I'm out of tea bear with me a minute while I wait for a refill'


25 Konstantinkoll : My favorite occured in 2007 on SFO-MUC departing around 10pm. A lady sitting in the row behind me pre-ordered vegetarian food, and was happy during th
26 BAStew : A conversation from a passenger on a recent London - Cape Town flight (in Y): ME: 'Sir would you like something to drink? PAX: 'Are the drinks free?'
27 Spacecadet : Similar things have happened to me plenty of times. In the olden days of the 1980's, you used to be able to order various kinds of "special meals" in
28 Thule : The one step solution to both problems: Throw him out of the plane. Bon appetit!
29 Hrc773 : I agree with you in every single point that you brilliantly stated. That's why after six years, I could not work as cabin crew anymore. As some of my
30 RussianJet : If you really said that then I'm afraid you were just rude. The passenger was being irritating and not paying attention, but you should be used to th
31 Super80DFW : Sometimes passengers are just really immature. If the choices are beef or fish, and you would rather have beef; why make a scene if they're out of you
32 UNDpilot : I was on a NWA flight from SEA-AMS in late 2007 when the guy behind me was cut off from alcohol. He was most likely in his mid-twenties and had been d
33 SQ_EK_freak : Definitely agree with you, but again cross checking the manifest with those who ordered special meals only works when they stay in their seats, or in
34 Ojas : The QR crew calls AMD flights as special meal flights. Out of 177 seats pn average there would be 95 SPML. LOL
35 Braniff747SP : I was onboard a CO 737, and they where giving burgers in a bag, and the lady in front started screaming: F/A: Hello, here is your burger. pax: I don't
36 N1120A : I would assume that many (most?) Hong Kong based passengers both speak decent English and know what a cottage pie is. Yeah, that's stupid. That's whe
37 RussianJet : No need to point out why - that such a view is rooted in misguided, outmoded and inaccurate stereotypes is already abundantly clear.
38 Pegasus01 : LAMO
39 N1120A : I lived in England. The poor food reputation is well earned, particularly for the "everyday" type stuff that is seen on an airline. Now, there are wo
40 RussianJet : Nonsense. Fine, you don't like it, but a whole host of people out there know better. Traditional English food is excellent when done right. Of course
41 BOACVC10 : You know, I wish someone would introduce either of the two types of menu items, for regular economy travellers... it would be really good if you are f
42 Tharanga : Do the F/A or catering keep track of what gets eaten? Meaning, if they consistently ran out of one meal choice, would somebody make an adjustment as
43 NZdsgnr : assume is to make an ass of you and me. really there is no such thing as assuming that because of where it is originating from, there would be most s
44 Iainbhx : I have a minor allergy (walnuts and their close relations), only once has this been an issue on a flight and I just refused the course due to their pr
45 BAStew : Its more a case of even with native english speakers, Cottage Pie is not a dish known by many people throughout the world. Even many australians and
46 NZdsgnr : with ozzies, call them potato tops
47 Bongodog1964 : Having just returned from 3 weeks in the USA, I can definitely state that there is at least one nation out there with worse food than England It does
48 BMI727 : I am allergic to peanuts and all nuts in general, and I have not had a problem on a plane. This is one of the reasons that I am starting to favor Del
49 Mauiman31 : I also have seen several times AA FA's try to accomodate a F/J pax who didn't like the entree choices or were still hungry -go get some BOB sandwiche
50 Blrsea : No, it is not the airline's fault. It is the confusing nomenclature which I guess is IATA code. I assume so because it is the same on many internatio
51 Nws2002 : The trays have to go into the cart the same way they came out, more or less. So if a group of passengers stack their trays, plates, bowls, and cups u
52 IAirAllie : and if the special meal the passenger insists they ordered is not on the paperwork? You can check all you want but if the paperwork doesn't show it y
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