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Martinair Flight - Relationship With KLM  
User currently offlineVarig_dc10 From United Kingdom, joined Aug 2001, 358 posts, RR: 0
Posted (5 years 5 days 22 hours ago) and read 3723 times:

My parents are looking at booking a return flight from MME to MCO via AMS.

The MME to AMS leg is with KLM, while the flight from AMS to MCO is with Martinair.

Martinair are only scheduled to fly to MCO on Mondays, Thursdays and Saturdays.

If for some reason the KLM flight from MME to AMS was delayed or cancelled and my parents missed the Martinair flight to MCO, what would happen?

Martinair are 100% owned by Air France/KLM. So would it be a simple case of transferring them onto the next KLM flight or would they have to travel on the next Martinair flight, i.e. get stuck in AMS for a couple of days?

It is worth mentioning that both parts of the flights will be booked together on a single ticket, i.e. the KLM and Martinair flights will not be booked seperatley.

regards,
varig_dc10.

7 replies: All unread, jump to last
 
User currently offlineSK601 From Belgium, joined Jun 2005, 976 posts, RR: 4
Reply 1, posted (5 years 5 days 22 hours ago) and read 3665 times:



Quoting Varig_dc10 (Thread starter):
If for some reason the KLM flight from MME to AMS was delayed or cancelled and my parents missed the Martinair flight to MCO, what would happen?

KL will rebook your parents to another flight. Most probably the MP flight to MCO the next day. If there is no MP flight the next day KL will rebook your parents via CDG with AF, or via a NW or DL hub in the USA. If a forced overnight stay in AMS is required, KL will provide hotel accommodation when the delay is caused due technical problems, if the misconnection is caused due weather or ATC your parents have to pay for the hotel (ETAP hotel close to Schiphol as from +/- Eur 50,- per room/per night), will be covered by their travel insurance.

Same for MCO-AMS-MME; if the MP flight is late they will be rebooked free of charge to the next MME flight or to an airport close to MME, if they wish so.


User currently offlineThomas_Jaeger From Switzerland, joined Apr 2002, 2385 posts, RR: 28
Reply 2, posted (5 years 5 days 22 hours ago) and read 3665 times:

If booked as one ticket (regardless of whether it is a MP or KL e-ticket) and KL creates a problem for your parents on the MME-AMS leg causing them to miss their connection to MCO, it is KL's problem to get you to MCO one way or the other (most likely on another KL flight to a US gateway and then a DL/NW connection or similar. If MP causes them to miss their connection back to MME on the way back, they have to find a way to get the passengers back to MME on their own. In an interline itinerary, it is is always the last carrier that caused the problem that will have to resolve it.


Swiss aviation news junkie living all over the place
User currently offlineVarig_dc10 From United Kingdom, joined Aug 2001, 358 posts, RR: 0
Reply 3, posted (5 years 5 days 22 hours ago) and read 3639 times:

SK601 and Thomas_Jaeger, thank you both for your quick responses.

varig_dc10.


User currently offlineRutankrd From United Kingdom, joined Sep 2003, 2985 posts, RR: 7
Reply 4, posted (5 years 5 days 22 hours ago) and read 3632 times:
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Varig_dc10

Depends of the terms of carriage for the tickets purchased,and if its considered interlining or a through fare service on KLM and I don't know that for sure.

As for Martinair they might well try to book them on their next Florida service .

The punctuality of KLC is generally good given KLC1530 is scheduled to depart ex MME at 06.00Z with arrival at AMS at 08.30z+1 local you should have an stressless connection really.

However you might well be safer to consider Virgin Service ex Man with a TransPenine train service perhaps.
Admittedly thats going to be an early departure from Newcastle Station at 04.20 am and a change at York.

Another option Flybe to Gatwick for connection to BA or VS from there.

How about drive/train up to Edinburgh and Continental via Newark would that work ?


User currently offlineAA B777-200 From Netherlands, joined Mar 2001, 505 posts, RR: 4
Reply 5, posted (5 years 4 days 5 hours ago) and read 3123 times:

Well Keith,

I'm sure an alternative through Gatwick might be prefered, but airlines will try to rebook passengers on their own flights, code-share flights or other alliance partners!

If the MME flight comes in late, I'm sure there's tons of flights heading to the US and KLM will most likely rebook them on KL/NW/DL through Atlanta, JFK, Detroit or Memphis.

Too bad KLM dropped its own metal on the Florida routes!

Robin


User currently offlineRutankrd From United Kingdom, joined Sep 2003, 2985 posts, RR: 7
Reply 6, posted (5 years 4 days 3 hours ago) and read 3016 times:
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AA B777-200

Wasn't suggesting KL/MP would transfer them through Gatwick, but rather providing some alternatives to using the limited Martinair service.

Actually the most likely reroute from Amsterdam would be via Deltas' Atlanta Hub from where they operate frequent services down to Orlando.


User currently offlineVarig_dc10 From United Kingdom, joined Aug 2001, 358 posts, RR: 0
Reply 7, posted (5 years 2 days 11 hours ago) and read 2733 times:

Rutankrd,

They eventually opted for an AA flight from MAN, connecting in Newark.

We were a bit nervous about the KLM flight. If an aircraft goes tech, MME is often one of the first flights KLM cancel.

Thanks all for your responses,
varig_dc10.


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