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EZY Speedyboarding Ripoff?  
User currently offlineRootsAir From Costa Rica, joined Feb 2005, 4186 posts, RR: 40
Posted (5 years 3 months 3 weeks 9 hours ago) and read 6076 times:

Hi folks,


EZY has had the speedyboarding policy for a while already. Since they don't assign any seats , the faster you get onboard, the more chances you have to get the seat you want. Easy Jet charge a little extra for this option. However, in many airports such as GVA, a bus picks you up at the gate and gets you to the aircraft. Thus, there is no use for the speedy boarding as even people who haven't paid for that option are in the same bus as those who have! This can be called being ripped off no ? EasyJet should have this in mind but their customer care says "they cannot predict whether an aircraft will directly board on a gate or via a bus"

What opinion do you have about that ?

Regards BM  airplane  wave 


A man without the knowledge of his past history,culture and origins is like a tree without roots
39 replies: All unread, showing first 25:
 
User currently offlinePe@rson From United Kingdom, joined Jan 2001, 19258 posts, RR: 52
Reply 1, posted (5 years 3 months 3 weeks 9 hours ago) and read 6059 times:



Quoting RootsAir (Thread starter):
What opinion do you have about that ?

That is was mentioned well over a year ago and been discussed before.

That EZY put the following suggests to me that it's up to the customer to decide whether to purchase it or not and to thereby take the risk. IIt would be different if they did not put it. Personally, I have never purchased speedy boarding/priority boarding from any airline.

Quoting RootsAir (Thread starter):
"they cannot predict whether an aircraft will directly board on a gate or via a bus"




"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
User currently offlineCaribillo From Spain, joined Jul 2006, 218 posts, RR: 0
Reply 2, posted (5 years 3 months 3 weeks 9 hours ago) and read 6043 times:

I have experienced that many times at LPL.
The first time I paid for the Speedyboarding, but that was the last time.

They should change the name of the product, because the don't guarantee you boarding on first place, actually. They guarantee you passing through the gate on first place, just that.
The can use the concept "SpeedyGatinig"  checkeredflag   checkeredflag 



Red, orange and yellow...with a big crown!
User currently offlineJoost From Netherlands, joined Apr 2005, 3185 posts, RR: 4
Reply 3, posted (5 years 3 months 3 weeks 9 hours ago) and read 6026 times:



Quoting RootsAir (Thread starter):
What opinion do you have about that ?

It is mentioned clearly on the website that there is no guarantee:

Quote:

Speedy Boarding allows you to be amongst the first group of passengers to get boarded, giving you the best choice of seats.

Speedy Boarding Plus plus also gives you a dedicated check-in

You have to be at the gate when boarding starts. If you're bussed to the aircraft we can't always guarantee you're off the bus first.

I don't think it's a ripoff. I assume most people using it are frequent travelers who know what chances they have to get bussed or not. At AMS for example, U2 never uses buses. The same goes for DTM and (IIRC) also for MXP. Frequent travelers know it and can select speedy boarding accordingly.

I remember once I flew them from PMO, there was a massive stampede to the gate. I waited and passed the gate as one of the last passengers, and I took the second bus. Boarding last, I was standing right next to the door.

Because of the mass stampede, the first bus couldn't leave, so the second bus reached the 319 earlier and eventually I was the first to board the a/c  Wink


User currently offlineAIR MALTA From Malta, joined Sep 2001, 2531 posts, RR: 1
Reply 4, posted (5 years 3 months 3 weeks 9 hours ago) and read 5958 times:



Quoting Joost (Reply 3):
I don't think it's a ripoff.

It should be called a ripoff and reported to the consumer protection groups. U2 and FR are using this trick to earn money without delivering. I am amazed that the EU is letting these things and many others happen and are silent about it.

If the passengers are bussed to the airplane they should provide a seperate bus to the aircraft and give a refund to those passengers who have bought the option. Passengers are paying more to access the aircraft first. U2 could where not possible go out of its way and accomodate those who have paid for that option.



Next flights : BRU-ZRH-CAI (LX)/ BRU-FCO-TLV (AZ)
User currently offlineJoost From Netherlands, joined Apr 2005, 3185 posts, RR: 4
Reply 5, posted (5 years 3 months 3 weeks 8 hours ago) and read 5906 times:



Quoting AIR MALTA (Reply 4):
I am amazed that the EU is letting these things and many others happen and are silent about it.

I don't think the EU should spend much time on these issues. There are more urgent matters to take care about. The financial crisis, for example. Or, within the domain of aviation, the interference between governments and airports or airline businesses. (Alitalia, Olympic, etc).

There is still something as common sense. You're not obliged to buy it.

Quoting AIR MALTA (Reply 4):
If the passengers are bussed to the airplane they should provide a seperate bus to the aircraft and give a refund to those passengers who have bought the option.

Both a separate bus and a refund? I'd say either / or.

I do agree, though, that they actually should provide automatic refunds when buses are used. It should not be that difficult to automate such a process. Although I'm afraid credit card company transaction costs can be steep. Maybe they should provide a voucher that can be spent at the next booking? I would be happy with such a thing.


User currently offlineTrintocan From United Kingdom, joined Apr 2000, 3257 posts, RR: 4
Reply 6, posted (5 years 3 months 3 weeks 8 hours ago) and read 5853 times:

I can safely say that at CIA they do use a separate bus for Speedy Boarding. Last year I flew U2 from BRS to CIA and back. At BRS I was among the first through the gate - they did not use a bus to board my flight there. On return at CIA the first bus was for Speedy Boarders and a second venhicle came for the others - and the gate agents were very strict about that! Indeed, 2 ladies who tried repeatedly to jump off the second bus and board the first one (probably because it was crowded, probably because it would have been first over?) and even hid among other passengers the second time, were ordered off it and returned to the second bus! The 2 vehicles were separated only by a minute in travelling from the gate to the A319 but the second bus did not open its doors until all the passengers off the first bus had disembarked.

In that regard, I must say that Speedy Boarding does work.

TrinToCan.



Hop to it, fly for life!
User currently offlineLufthansa747 From Philippines, joined May 1999, 3201 posts, RR: 34
Reply 7, posted (5 years 3 months 3 weeks 8 hours ago) and read 5761 times:

Emotional issue it seems... I'd never pay for it and I have 20+ Air Asia segments coming up. Just be rude and push your way, same as this speedy thing Big grin


Air Asia Super Elite, Cebu Pacific Titanium
User currently offlineBCAL From United Kingdom, joined Jun 2004, 3384 posts, RR: 15
Reply 8, posted (5 years 3 months 3 weeks 8 hours ago) and read 5735 times:

If this was FR, there'll be hundreds of replies by now all bashing the rip-off but as it is U2 it is slightly more diplomatic.

Regular U2 flyers will know that if you pay a priority boarding fee, priority boarding is only available if boarding is done at the gate, rather than by bus, and the gate agents implement it (at some European airports they do not even board by groups - an ambulance picks up those who fail to survive the rush to the plane). However, non-regular U2 travellers will not be aware of this and although it is written in the small print that speedy boarding will not be available if you are bussed to the aircraft, they should not implement a fee for a service that might or might not be available.



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User currently offlineJohruk From United Kingdom, joined Jan 2008, 170 posts, RR: 0
Reply 9, posted (5 years 3 months 3 weeks 7 hours ago) and read 5706 times:

I guess it depends on where you are travelling to/from...

I would never purchase it from BRS as in the last 7 years of traveling with EZY from BRS I think I have boarded directly from the terminal (without a bus) maybe 3 times..and that is traveling 3/4 times a year.

I also flew back from VCE last month and it was the funniest situation to see those with speedy and group A (Which I was in) get on a bus A first, which then waited and filled up, so another bus was brought over which again was filled up...and subsequently moved off to the aircraft first! All those in group B to Z or whichever got on the aircraft first!!

I have been lucky from Prague though where they have used airbridges...


User currently offlineJoost From Netherlands, joined Apr 2005, 3185 posts, RR: 4
Reply 10, posted (5 years 3 months 3 weeks 7 hours ago) and read 5676 times:



Quoting BCAL (Reply 8):
If this was FR

Actually FR offers exactly the same service with the same conditions  Wink


User currently offlineAstockla From United Kingdom, joined exactly 8 years ago today! , 127 posts, RR: 0
Reply 11, posted (5 years 3 months 3 weeks 7 hours ago) and read 5615 times:



Quoting Joost (Reply 10):
Actually FR offers exactly the same service with the same conditions Wink

Except FR charge next to nothing for the priviledge so everyone does it meaning that the whole point is ruined. I am 6 foot 2 and a fairly big guy (I am a rower) and thus don't fit on FR seats except the front row. So I just ensure that I get to the gate early and queue. However, credit to FR, they do NOT allow non-priority pax to board at the same time (it is rigerously policed). U2 is more expensive and hence, at airports where buses aren't used, much more effective imho.



above us is only sky
User currently offlineGT4EZY From United Kingdom, joined Dec 2007, 1804 posts, RR: 3
Reply 12, posted (5 years 3 months 3 weeks 6 hours ago) and read 5519 times:

From experience, there are certain airports across the Easyjet network that aren't as good at organising the boarding process but most are and all are often audited by Easyjet. The use of buses does not automatically render speedy boarding useless. There are many airports out there who ensure that speedy boarders board first. This is achieved by either using separate buses or by ensuring that SB's are at the front of the bus with the front doors opening first.

Easyjet tend to use airbridges alot (though never at MAN for some reason) and this makes boarding more civilised but a little slower. In an ideal world, every airport would have the cordoned off SB/A/B lines that makes boarding more managable but not not all terminals have the space for that or it is not practical if that gate is only used by EZY once or twice a day.

Speedy boarding isn't perfect and I think that is agreed, however it does work well in the vast majority of cases. It's a compromise for those who don't like "free seating" but still ensures that the aircraft is boarded quickly whilst being an important revenue stream for the airline.

Speedy boarding is a great product if you want the front row or the little extra space there is at the over wings but right up to loads of 90% there is rarely any problem getting all passenger's sat together. Even with allocated seating, getting everyone together isn't always possible with such high loads.



Proud to fly from Manchester!
User currently offlineBeakerLTN From United Kingdom, joined Jul 2009, 297 posts, RR: 0
Reply 13, posted (5 years 3 months 3 weeks 6 hours ago) and read 5492 times:

I always book it. For me it's the benefit of dedicated check in that makes it worthwhile rather than being first on the plane. They trialled 'priority' labelling checked baggage too, included in the speedyboarding price which was pretty cool.

As I live fairly near to LTN, so speedy boarding allows me to turn up an hour before flight, check my bags in, and the wander to the front of the queue to board, so I know I'll be next the missus so she can squeeze the blood out of my hand on takeoff. (I also use the priority security lane at LTN too - a bargain at £3.)

Works perfect, but I guess it won't always work when there's a bus. you just got to take your chance, as with me on my next trip - STN- NAP.. so on the side, can anyone let me know how U2 work speedy boarding at STN and NAP?

..and on the subject of FR, one of the last times I flew with them, I'm sure they cordened off a bit on the bus for us Priority boarders. - or did I image it???!



300/319/320/321/330/732/733/734/73G/738/744/772/77W/146/EMB135/EMB145
User currently offlineLuv2cattlecall From United States of America, joined Sep 2007, 1650 posts, RR: 2
Reply 14, posted (5 years 3 months 3 weeks 6 hours ago) and read 5473 times:
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Quoting RootsAir (Thread starter):



EZY has had the speedyboarding policy for a while already. Since they don't assign any seats , the faster you get onboard, the more chances you have to get the seat you want. Easy Jet charge a little extra for this option. However, in many airports such as GVA, a bus picks you up at the gate and gets you to the aircraft. Thus, there is no use for the speedy boarding as even people who haven't paid for that option are in the same bus as those who have! This can be called being ripped off no ? EasyJet should have this in mind but their customer care says "they cannot predict whether an aircraft will directly board on a gate or via a bus"

What opinion do you have about that ?

Regards BM airplane wave

Can't remember where...I think at Rome, but because we were 1st the board the bus, we were actually the last people off of the 1st bus!

Quoting Joost (Reply 5):
Although I'm afraid credit card company transaction costs can be steep. Maybe they should provide a voucher that can be spent at the next booking? I would be happy with such a thing.

Not sure how it works in Europe, but there are no transaction costs for issuing refunds in the US. In fact, the processing company even refunds the 1-3% fee on the refunded portion.

Now charge backs on the other hand...those cost companies about $30 in fees!

Quoting Astockla (Reply 11):
Except FR charge next to nothing for the priviledge so everyone does it meaning that the whole point is ruined. I am 6 foot 2 and a fairly big guy (I am a rower) and thus don't fit on FR seats except the front row. So I just ensure that I get to the gate early and queue. However, credit to FR, they do NOT allow non-priority pax to board at the same time (it is rigerously policed). U2 is more expensive and hence, at airports where buses aren't used, much more effective imho.

Doesn't FR also charge less for priority boarding at bussed airports?



When you have to breaststroke to your connecting flight...it's a crash!
User currently offlinePe@rson From United Kingdom, joined Jan 2001, 19258 posts, RR: 52
Reply 15, posted (5 years 3 months 3 weeks 6 hours ago) and read 5446 times:

What I have never understood is that I have occasionally seen those with speedy/priority boarding stand for longer than those without it. Quite funny.  Wink

[Edited 2009-09-01 10:20:46]


"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
User currently onlineJRadier From Netherlands, joined Sep 2004, 4722 posts, RR: 50
Reply 16, posted (5 years 3 months 3 weeks 5 hours ago) and read 5362 times:



Quoting RootsAir (Thread starter):
EasyJet should have this in mind but their customer care says "they cannot predict whether an aircraft will directly board on a gate or via a bus"

Which can be true, as I boarded an EZS flight today from the D-gates, not the bus.



For once you have tasted flight you will walk the earth with your eyes turned skywards, for there you have been and ther
User currently offlineAPYu From United Kingdom, joined Sep 2007, 842 posts, RR: 0
Reply 17, posted (5 years 3 months 3 weeks 5 hours ago) and read 5331 times:

It does clearly state that where buses are used they cannot guarantee you will be the first off the bus, but if you pay for speedy boarding at an airport which uses buses you do still get to board the bus first and a bit of common sense would allow you to pick a spot on the bus near to a door? and hence give you a better chance of being an early boarder.

I normally position my other half by a door on one side and myself by the opposite door at airports where you cant see from which direction the bus approaches the aircraft. Then at lest one of us is on the right side of the bus when the doors are released.



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User currently offlineLHRjc From Netherlands, joined Apr 2006, 1964 posts, RR: 19
Reply 18, posted (5 years 3 months 3 weeks 2 hours ago) and read 5112 times:

When I was in ALC the other day they had a special roped off section at the front of the bus for speedyboarding and they opened that set of doors first. Seemed like a fair way of doing things.


"Our 319's are very reliable. They get fixed very quickly."
User currently offlineNoelg From , joined Dec 1969, posts, RR:
Reply 19, posted (5 years 3 months 3 weeks 2 hours ago) and read 5069 times:

I fly with Ryanair quite often, and loath to pay the extra £3 for "Priority Q", as every time I have ever flown Ryanair no more than 3-4 people have priority boarding. We usually think "That was worth £3" as the 4th person goes through and we go through as the 5th!

It really is pointless, as even if there are 50 people in the priority queue you will still be guaranteed 2 seats together if you are 1st in the non-priority queue! You just have to wait in the right place  Smile

Also, we always head for the back stairs if open as everyone else goes to the front, we can then nip to the centre of the aircraft with no waiting for putting baggage away, and then grab a good locker for our stuff. Then you take 1 window and 1 aisle seat (nobody will choose to sit between 2 people, if they do you just move along one), and you get the entire row between 2 of you!

I'll shut up now as I'm giving away all my secrets  Smile


User currently offlinePe@rson From United Kingdom, joined Jan 2001, 19258 posts, RR: 52
Reply 20, posted (5 years 3 months 3 weeks 2 hours ago) and read 5045 times:



Quoting Noelg (Reply 19):
I fly with Ryanair quite often, and loath to pay the extra £3 for "Priority Q", as every time I have ever flown Ryanair no more than 3-4 people have priority boarding.

If you don't buy it, why loath it? Odd.

Moreover, it would be rather counterproductive to acquire priority boarding yet queue with 45 other people that also have it (as I have experienced on several occasions); hence, I am sure those that do purchase it are pleased only 2 or 3 others have it.

I personally have never seen the need to buy it: I always get the seat I prefer, and I don't even try.



"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
User currently offlineRootsAir From Costa Rica, joined Feb 2005, 4186 posts, RR: 40
Reply 21, posted (5 years 3 months 3 weeks 2 hours ago) and read 5005 times:



Quoting AIR MALTA (Reply 4):
It should be called a ripoff and reported to the consumer protection groups. U2 and FR are using this trick to earn money without delivering. I am amazed that the EU is letting these things and many others happen and are silent about it.

Totally agree

Quoting Pe@rson (Reply 1):
That is was mentioned well over a year ago and been discussed before.

That EZY put the following suggests to me that it's up to the customer to decide whether to purchase it or not and to thereby take the risk. IIt would be different if they did not put it. Personally, I have never purchased speedy boarding/priority boarding from any airline.

Sorry if I couldn't find it after puttin speedyboarding on forum search

Quoting LHRjc (Reply 18):
I fly with Ryanair quite often, and loath to pay the extra £3 for "Priority Q", as every time I have ever flown Ryanair no more than 3-4 people have priority boarding. We usually think "That was worth £3" as the 4th person goes through and we go through as the 5th!

It really is pointless, as even if there are 50 people in the priority queue you will still be guaranteed 2 seats together if you are 1st in the non-priority queue! You just have to wait in the right place

just an excuse to make more money ripping people off



A man without the knowledge of his past history,culture and origins is like a tree without roots
User currently offlineDunaA320 From UK - England, joined Feb 2009, 616 posts, RR: 8
Reply 22, posted (5 years 3 months 3 weeks 1 hour ago) and read 4955 times:

Last year I flew LGW-AGP-LGW and was bussed to the aircraft both ways. I had speedy boarding and on both busses were were put in a chained off section at the front of the bus. Seemed to work better at LGW than AGP where they were ramming as many people as possible onto the bus so most boarding groups were mixed.

User currently onlineBasilFawlty From Netherlands, joined Jun 2009, 1331 posts, RR: 1
Reply 23, posted (5 years 3 months 3 weeks 1 hour ago) and read 4905 times:



Quoting AIR MALTA (Reply 4):
If the passengers are bussed to the airplane they should provide a seperate bus to the aircraft and give a refund to those passengers who have bought the option.

No, because when you booked speedy boarding you also accepted the terms and conditions which say:

Where passengers are bussed to the plane, we cannot guarantee that Speedy Boarders will be first off the bus. Where bussing is frequent on a route, this is reflected in the Speedy Boarding price you pay.

Not the first one off the bus? Better luck next time or don't book speedy boarding at 'bus airports'



'Every year donkeys and mules kill more people than plane crashes'
User currently offlineN1120A From United States of America, joined Dec 2003, 26795 posts, RR: 75
Reply 24, posted (5 years 3 months 3 weeks ago) and read 4855 times:



Quoting BasilFawlty (Reply 23):
Where bussing is frequent on a route, this is reflected in the Speedy Boarding price you pay.

What a stupid thing. They should not be charging people for a service they don't receive. I think that an automatic refund or a voucher credit for another flights is an acceptable solution.



Mangeons les French fries, mais surtout pratiquons avec fierte le French kiss
25 Swiftski : Must have changed. The 5+ times I've used the GVA service an airbridge has been used.
26 Mr AirNZ : No need to push. Air Aisa now do assigned seating.
27 BasilFawlty : This is Europe, airlines here don't give vouchers or refunds for every occurrence. In GVA both airbridges and busgates are used.
28 VV701 : As in almost all situations the maxim 'buyer beware' applies provided the small print (about the availability or non-availability of feaures like bus
29 Darr34 : I flew from NAP a couple years ago and it was total chaos at the gate, but I think then EZY were a little less strict on the SB process Boarding at S
30 BeakerLTN : Thankd for your reply Darr34... ..one thing that's not really considered here is if you're travelling alone or with a family/partner. Although I alwa
31 Kappel : I've flown with FR and U2 once and bought the priority boarding with the FR flights. There is indeed IMHO no need to buy this ticket. If there is no a
32 BeakerLTN : I think it would be a good idea, if on a route which normally has a proper SB lane has to change, eg at LTN - I've once had to be bussed to a plane pa
33 RootsAir : possible! With Switzerland entering the Schengen space a lot of reorganisation has been goin on in GVA. I can't tell you as I always try to fly somet
34 Birdwatching : On Ryanair, it is a ripoff. At FKB (Karlsruhe), EVERY flight is boarded by bus, there simply is no such thing as walking from the gate to the plane. S
35 Darr34 : The only time that doesn't work is if there's a full load and you end up in seat 18B stuck between the two largest people on the plane Or a very leas
36 GT4EZY : The bottom line is that whichever way the aircraft is boarded, bused or gate, speedy/priority boarding can work. It all depends upon how the airline/h
37 NEMA : Incorrect statement. Just this week ive taken my last FR flight from EMA and it did actually surprise me that those with Priority Q boarding passes a
38 Post contains links Pe@rson : I do not like AirlineQuality.com: it has hardly any reviews and those that do review are normally either very mad about something or very happy, hence
39 Post contains links Normie999 : Well just sometimes it's who you know rather than what you know. In certain circumstances easyJet has been known to issue a refund - you just need to
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