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SMH: What's Up With US Carriers?  
User currently offlineDecromin From United Kingdom, joined Feb 2008, 80 posts, RR: 0
Posted (5 years 3 months 1 week 4 days 5 hours ago) and read 5219 times:



Quote:
Leaders of the free world they may be. Land of the free, home of the brave, blah blah blah. But what they are not, is the home of decent airlines.

I love visiting the US. But what the hell's going on with their airlines? Why are they all so incredibly bad?

http://blogs.smh.com.au/travel/archi.../09/whats_up_with_us_carriers.html

So, is this blustering garbage or does he have a salient point?

52 replies: All unread, showing first 25:
 
User currently offlineDispatchguy From United States of America, joined Jan 2006, 1253 posts, RR: 2
Reply 1, posted (5 years 3 months 1 week 4 days 4 hours ago) and read 5144 times:

I call it the Walmartization of the US Airline industry.

People are so used to their 99 USD OW transcontinental fare; all they want is whatever is cheapest - couldnt care less about schedules, ontime performance, etc. When I was a travel agent many years back, when asking "any particular airline"; 99% of the time the response was the same, whoever is cheapest. A passenger would have a bad experience with carrier A and vow to never fly them again, but when they traveled again, if A was cheapest, guess what, A got their business. Other than the extreme frequent flyer, the great unwashed - the once a year flyer, didnt give a damn...

Now, they are getting the whoever is cheapest. Someone asked in a thread a while back if UAL was going to rebuild their domestic US fleet - yes, by regional jet.

There isnt a scheduled airline in the states that is worth a damn; Midwest was the last decent carrier since they had all F class, but now they are owned by a friggin regional! Mergers are good ONLY for the boards and lawyers, not the consumer, and not the employee.

In Gordon Bethunes book "Worst to First", Gordon talks about making a pizza so cheap that no one would want it - the US Airline industry is that pizza.

They need to charge a fare commensurate with their costs involved, and insuring a decent return on investment - without that, the race to the bottom will continue...



Nobody screws you better than an airline job!
User currently offlineM404 From United States of America, joined Nov 2003, 2230 posts, RR: 5
Reply 2, posted (5 years 3 months 1 week 4 days 4 hours ago) and read 5132 times:
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Yup. It's a mess all right. My own simplified opinion is that since America once had, and probably still has, the biggest air travel network per citizen now that the market has dissolved the carriers that are left are all trying for the same butt to fill ther seats.

They have all parcipitated in the race to dump and store the unwanted seats in the closest desert but can't cut them faster than the public loses faith and jobs. The models that supposedly worked to make them think they could afford the new planes are kaputt. The fare structures totally collapsed and could not support the number of employees AND the wages paid to the top brass so draconian steps were taken to take the expensive personal service away. If you want a person your going to have to pay extra. Replace the higher paid older and experianced agents away and substitute them with the fish and chip cooks. Pay them the same wages they did at McDonalds, keep them from getting 40 hours a week, take the expected benifits away and demonstrate daily why it's no longer a career and then sit back and wonder why the passengers are miffed at the lack of what they once had but through their own demands and the governments for a utility rather than a service this is what's left. A race to the bottom.

Perhaps just too many carriers is part of the answer. The majors were left trying to support a huge structure and the new ones began not worried or hampered by the past. Perhaps their simply cannot be two kinds of carriers at the same time due to this or any economy.

An airline is expensive to operate - period. Safety factors in maintanance, training flight crews (who have to pay their own way to get to hiring level), insurance, facilities purchase and existing rents at airports built on the old model are just a very tiny slice of what must be maintained and cannot be altered much more than it already is. If they can get you to do what agents used to do that's just great. Cut employees. If anything that's been taken away from the old days was delivered by a human, cut the humans.

OK, so now all the companies (not just airlines) have cut the humans to the bone and guess what? Not many folks left to pay the fares and the outsouced workers can't afford it either.

Just today a report came out that said these extra charges forced on the passenger are now the largest new source of revenue so do you think they will go away? This for an industry that in "the good old days" was expected to only make a 4% profit on a VERY good year.

With so many carriers whose territories are vastly different than the older regulated systems they all overlap each other and step on each others feet and customers. Geography and it's respective customer support markets have blurred to the point of cannabalism.

Sorry about spelling errors but as usual the spell checkers out.



Less sarcasm and more thought equal better understanding
User currently offlineJetlanta From United States of America, joined Jul 2001, 3365 posts, RR: 35
Reply 3, posted (5 years 3 months 1 week 4 days 3 hours ago) and read 5083 times:

If you really want to understand the U.S. airline industry, I'd suggest starting here:

http://www.swelblog.com/


User currently offlineSurfandSnow From United States of America, joined Jan 2009, 2907 posts, RR: 31
Reply 4, posted (5 years 3 months 1 week 4 days 3 hours ago) and read 5071 times:

I think it all boils down to what you are used to. Americans have widely embraced the "self-service" business model, whether its pumping your own gas, checking yourself in for flights, or even scanning and bagging your own groceries at the supermarket. Now I have never been to Australia, but I imagine this type of individualistic, automated system may have yet to catch on (or perhaps it has been repudiated) in other countries. Let's take a look at some of his gripes.

"what the hell's going on with their airlines? Why are they all so incredibly bad?" - I daresay Virgin America and JetBlue would easily rival the domestic/trans-Tasman offerings of Qantas...

"Flying through the US is a nightmare, everyone knows that" - Security measures in Middle Eastern airports (including DXB) are even more strict, with security checks and baggage screening done before even checking in for a flight. Also, the U.S. does not have outbound immigration checks as all other countries seem to; rather, everything is handled when checking in at the machine or counter, ostensibly saving pax time and making international travel from the U.S. a little less stressful, I'd say.

"The Asian and Middle Eastern airlines are an absolute dream compared to anyone based in the US of A. Why don't they just copy them?" - Asian and Middle Eastern airlines have traditionally received extensive government support, whether it is in the form of monetary "gifts", generous loans, or simply an artificial political shield from domestic and/or foreign competition (particularly LCCs). U.S. carriers are completely on their own thanks to a fully deregulated domestic market and a slew of open skies treaties. Also, airlines such as SQ and EK only carry international traffic, which is inherently more profitable. U.S. airlines have continued to expand internationally, but will never be able to replicate those airlines' models thanks to a host of political, social, and geographic factors.

"There's a way around these problems though - go to one of the aggregator sites like priceline.com, and book flights with any of the airlines on there." - Aside from those booking on Southwest Airlines, how many people actually use specific airline websites like united.com or aa.com anymore? It seems (and I could be wrong) that most people use priceline, orbitz, travelocity, etc. as those websites offer a broader range of airfares, not to mention additional services like hotels and car rentals which can make booking an entire trip easier, faster, and cheaper.

"you then head to an American airport, most of which are complete chaos" - When over half of the world's 30 busiest airports are in the U.S., this is bound to happen. I think most traveling Americans have seen the chaotic hustle and bustle of Manhattan at some point in their life. Oh, and I didn't see any Australian airports on that list  Wink

"Please swipe your credit card. What if I don't have a credit card?" - What 21st century traveler doesn't have a credit card?!?!?

"Hoping for one of those nifty little TV screens on the seat in front of you? No chance." - WN really is the only airline that doesn't offer any sort of entertainment at all (but sometimes you will get the cheerful employees!), although most of their flights are too short to warrant it anyway. Aside from those dreadful AA MD-80s, most U.S. airline flights over 3 hours will have either some kind of audio or overhead video, and if you take VX or B6, you will be guaranteed a PTV...

"It might be a four- or five-hour flight, but the tastiest thing you'll get to munch on will be your arm rest." - Now this is one bone of contention that I do have with the U.S. airlines. I really don't miss the subpar "free" meals that are gone now, but I do expect there to be something available. I often find that all food and snacks will completely sell out, or on redeye flights, nothing will be available at all. Although, nothing was worse than UA Flight 3 a few years ago (ORD-OGG-KOA), where a 9-hour daytime flight had nothing more than paltry snack boxes available. I was fortunate enough to get a crew meal, and also lucky to be able to disembark at Maui to grab a snack there before getting to Kona. Hopefully those looooong Hawaii flights have some sort of meal for purchase nowadays...



Flying in the middle seat of coach is much better than not flying at all!
User currently offlineCubsrule From United States of America, joined May 2004, 23296 posts, RR: 20
Reply 5, posted (5 years 3 months 1 week 4 days 1 hour ago) and read 5002 times:



Quoting SurfandSnow (Reply 4):
Aside from those booking on Southwest Airlines, how many people actually use specific airline websites like united.com or aa.com anymore?

I can't remember the last time I did not book on an airline's site. I'll use Orbitz to compare prices, but I always go to the actual site for the purchase.

Quoting SurfandSnow (Reply 4):
Security measures in Middle Eastern airports (including DXB) are even more strict, with security checks and baggage screening done before even checking in for a flight. Also, the U.S. does not have outbound immigration checks as all other countries seem to; rather, everything is handled when checking in at the machine or counter, ostensibly saving pax time and making international travel from the U.S. a little less stressful, I'd say.

You can have a lot of security and a reasonably good experience or you can have a little security and a bad experience. The amount of security doesn't necessarily correlate with passenger experiences.



I can't decide whether I miss the tulip or the bowling shoe more
User currently offlineKappel From Suriname, joined Jul 2005, 3533 posts, RR: 17
Reply 6, posted (5 years 3 months 1 week 4 days ago) and read 4964 times:



Quoting Cubsrule (Reply 5):
I can't remember the last time I did not book on an airline's site. I'll use Orbitz to compare prices, but I always go to the actual site for the purchase.

I do the same thing, not necesarily with Orbitz, but any of the other sites out there. Usually I find that the airline's site has a slightly better price. Besides, I trust their own site more than the other sites (with confirmation of the flight etc)

Quoting SurfandSnow (Reply 4):
What 21st century traveler doesn't have a credit card?!?!?

I know credit cards are pretty much the norm in the US, but not so in Europe. There are plenty of Europeans without a credit card. Credit cards are much more expensive in Europe than in the US.



L1011,733,734,73G,738,743,744,752,763,772,77W,DC855,DC863,DC930,DC950,MD11,MD88,306,319,320,321,343,346,ARJ85,CR7,E195
User currently offlineBillReid From Netherlands, joined Jun 2006, 1037 posts, RR: 0
Reply 7, posted (5 years 3 months 1 week 4 days ago) and read 4942 times:

Great blog!
As a DL PM I am very dissappointed in US carrier Quality. The premise is that Americans only want Walmart, there is little focus on quality it's quantity.

I just booked a trip to the EU and I now exclusively take EU carriers accross the pond because its better value and for some unfathomable reason they seam to like passengers. I think the agreement between DL-KL-AF addresses this issue, with the agreement the savy traveler can chose the partner who delivers a better product, in contrast the loyal american who prefers and is more comfortable with LESS quality and un-educated slang from many of the flight attendants is also OK.

When I take DL, AA, CO, UA, NW, US I seem to find a staff that is not interested in providing added value, many of the staff cannot speak proper english. Indeed if quality was an issue 30% of the staff wouldn't be there. (Y'all take yur seats)

So much uncertainty in the US airline industry has driven the quality of product into the ground, I rarely take a long-haul flight without hearing bitterness from staff about wages and benefits instead of working hard to provide a solid product.



Some people don't get it. Business is about making MONEY!
User currently offlineMayor From United States of America, joined Mar 2008, 10645 posts, RR: 14
Reply 8, posted (5 years 3 months 1 week 4 days ago) and read 4902 times:



Quoting BillReid (Reply 7):
many of the staff cannot speak proper english. Indeed if quality was an issue 30% of the staff wouldn't be there. (Y'all take yur seats)

Well, the U.S. is a large country, as you know.....with many, many different accents. I don't think you should condemn someone just because their English doesn't meet your standards. F/As don't normally go thru speech classes like news anchors on television.



"A committee is a group of the unprepared, appointed by the unwilling, to do the unnecessary"----Fred Allen
User currently offlineEugdog From United Kingdom, joined Apr 2001, 518 posts, RR: 0
Reply 9, posted (5 years 3 months 1 week 4 days ago) and read 4902 times:

If people wanted better quality service and are willing to pay for it then airlines would be happy to provide it. In fact nothing would please airlines more then to charge higher prices!!!

For short haul flights it hardly matters about the quality of service. AA, UAL etc get you there just as well as any other ailrine. Delays are as much due to congestion then poor level of service.

People will only pay premium prices for expensive products that give them status such as flash cars, designer clothes OR things that that are part of their lifestyle such as furniture, good food, AV etc

Transport is a commodity like tap water and there are few people who are willing to pay more for water.





BTW I find economy on US international fligthts no worse then other ailrines. They are all pretty mediocre and have similar seat pitch. Other then price I choose my airlines by inflight entertainment. When I go to Canada I am paying about £20 more to go on Air Canada becasue of the newly installed IFE as compared to Air Transat


User currently offlineBillReid From Netherlands, joined Jun 2006, 1037 posts, RR: 0
Reply 10, posted (5 years 3 months 1 week 3 days 23 hours ago) and read 4853 times:



Quoting Mayor (Reply 8):
Well, the U.S. is a large country, as you know.....with many, many different accents. I don't think you should condemn someone just because their English doesn't meet your standards. F/As don't normally go thru speech classes like news anchors on television.

But if quality was a question wouldn't appearance and edicate become a huge factor.

Put differently why do I get better English on LH and KL than on DL?



Some people don't get it. Business is about making MONEY!
User currently offlineMayor From United States of America, joined Mar 2008, 10645 posts, RR: 14
Reply 11, posted (5 years 3 months 1 week 3 days 23 hours ago) and read 4820 times:



Quoting BillReid (Reply 10):
Put differently why do I get better English on LH and KL than on DL?

Maybe because those people didn't grow up with the accents you hear on DL. They learned English as a second language and accents and dialects weren't part of the learning process for them. English language courses in the states don't normally have anything to do with changing someones accent, dialect or speech patterns. That only comes into play when someone takes a speech class, as many people on TV news do.

Do you not have different speech patterns, dialects and accents in the Netherlands when speeking Dutch?


I would hate to think that everyone in the U.S. (or anywhere else, for that matter) should have to speek the same. Sort of ruins the heritage and culture of the country, don't you think?



"A committee is a group of the unprepared, appointed by the unwilling, to do the unnecessary"----Fred Allen
User currently offlineAirNz From , joined Dec 1969, posts, RR:
Reply 12, posted (5 years 3 months 1 week 3 days 18 hours ago) and read 4714 times:



Quoting Dispatchguy (Reply 1):
People are so used to their 99 USD OW transcontinental fare; all they want is whatever is cheapest - couldnt care less about schedules, ontime performance, etc. When I was a travel agent many years back, when asking "any particular airline"; 99% of the time the response was the same, whoever is cheapest. A passenger would have a bad experience with carrier A and vow to never fly them again, but when they traveled again, if A was cheapest, guess what, A got their business. Other than the extreme frequent flyer, the great unwashed - the once a year flyer, didnt give a damn...

Of course people want the cheapest, and why wouldn't they? You trying to tell me there are hoardes out there who willingly pay more than necessary just for the sake of it? Why do you feel everyone should "give a damn" about schedules, on-time performance etc? Those are airline problems, not the customers problem! And, guess what.......those "extreme frequent flyers" are quite expert at throwing tantrums and toys out of their pram when they don't get their freebies. So, let's be realistic about 'loyality' here!

Quoting BillReid (Reply 10):
edicate

What exactly is "edicate"?

Quoting BillReid (Reply 10):
Put differently why do I get better English on LH and KL than on DL?

Sorry, but I don't see your point there? What is it?


User currently offlineMayor From United States of America, joined Mar 2008, 10645 posts, RR: 14
Reply 13, posted (5 years 3 months 1 week 3 days 18 hours ago) and read 4703 times:

Quoting AirNz (Reply 12):
Sorry, but I don't see your point there? What is it?

The way I understand it, if the F/As aren't speaking "proper English with a clipped accent" it means they shouldn't be working....or something like that.  


Wonder what he thinks when he rides on QANTAS or NZ? Those accents are certainly not a proper English accent, are they?

I guess maybe he'd rather have F/As that are like the Stepford Wives, with a robotic accent.

[Edited 2009-09-09 14:12:52]


"A committee is a group of the unprepared, appointed by the unwilling, to do the unnecessary"----Fred Allen
User currently offlineExFATboy From United States of America, joined Jul 2003, 2974 posts, RR: 9
Reply 14, posted (5 years 3 months 1 week 3 days 17 hours ago) and read 4620 times:

Everybody please keep in mind that the guy who runs the "Backpacker" blog loves to stir up trouble, and he is exaggerating here.

And a few of the "facts" in his rant are just plain wrong - he says that US airlines try to add travel insurance to your ticket at the airport check-in kiosk? Never heard of that, although it sounds like something Spirit would do.  Silly And you never have to "cancel" an upgrade to first if the kiosk offers it, you have to accept it.


User currently offlineCubsrule From United States of America, joined May 2004, 23296 posts, RR: 20
Reply 15, posted (5 years 3 months 1 week 3 days 16 hours ago) and read 4609 times:



Quoting AirNz (Reply 12):
Why do you feel everyone should "give a damn" about schedules, on-time performance etc? Those are airline problems, not the customers problem!

Presumably, those things add value for some passengers. Shouldn't that group of passengers be willing to pay more?



I can't decide whether I miss the tulip or the bowling shoe more
User currently offlineAFGMEL From Australia, joined Jul 2007, 747 posts, RR: 0
Reply 16, posted (5 years 3 months 1 week 3 days 16 hours ago) and read 4599 times:

For me the point is that even if the seats are cheap there is no need for an airline to be appalling. Most US airlines seem to range from not bad or quite good (B6, VX) ranging down to appalling (take your pick).

Take DJ for example. No frills, buy on board etc. They compete with QF who have lowered their standards to match. It's still a relatively pleasant experience to fly them.

U2 in my experience is perfectly fine. FR on the other hand...........................

It's not about money necessarily. It's about attitude.



B 727-44/200 732/3/4/8/9 767-3 742/3/4, 772/3, A319/20/21 332/333 342/3 , DC3/4/10, F28/50/100, ATR72
User currently offlinePewpew320 From New Zealand, joined Mar 2009, 117 posts, RR: 0
Reply 17, posted (5 years 3 months 1 week 3 days 16 hours ago) and read 4567 times:



Quoting SurfandSnow (Reply 4):
"what the hell's going on with their airlines? Why are they all so incredibly bad?" - I daresay Virgin America and JetBlue would easily rival the domestic/trans-Tasman offerings of Qantas...

Yes, but QF IS terrible trans-tasman and I would never fly them, yet carriers like NZ, EK, hell even LA offer better service and lower prices than QF. I would also presume they offer better service and amenities than most US carriers long haul.


User currently offlineExFATboy From United States of America, joined Jul 2003, 2974 posts, RR: 9
Reply 18, posted (5 years 3 months 1 week 3 days 16 hours ago) and read 4565 times:



Quoting AFGMEL (Reply 16):
For me the point is that even if the seats are cheap there is no need for an airline to be appalling. Most US airlines seem to range from not bad or quite good (B6, VX) ranging down to appalling (take your pick).

I just posted to the SMH blog and made exactly that point. As I scrolled through the replies, I noticed that the vast majority of them that specifically mentioned a US carrier mentioned the same one...


User currently offlineStar_world From Ireland, joined Jun 2001, 1234 posts, RR: 0
Reply 19, posted (5 years 3 months 1 week 3 days 15 hours ago) and read 4544 times:

Quoting Mayor (Reply 13):
The way I understand it, if the F/As aren't speaking "proper English with a clipped accent" it means they shouldn't be working....or something like that.

That would be a dream. I cringe every time I hear the PA announcements being made on flights in the US by the one crewmember with the most tenuous grasp of speech. DL ATL crews are consistently the worst I've noticed in this department - "we axin you all titurnaff all 'lectronicahtems a dis time".

Excuse me??

The whole impression it gives, from the first announcement to the last, is one that lacks even the slightest bit of professionalism. And this is on 50% or more of flights I take.

[Edited 2009-09-09 16:42:47]

User currently offlineCubsrule From United States of America, joined May 2004, 23296 posts, RR: 20
Reply 20, posted (5 years 3 months 1 week 3 days 15 hours ago) and read 4529 times:



Quoting Star_world (Reply 19):
The whole impression it gives, from the first announcement to the last, is one that lacks even the slightest bit of professionalism. And this is on 50% or more of flights I take.

Are you implying that southern (U.S.) accents are unprofessional?



I can't decide whether I miss the tulip or the bowling shoe more
User currently onlineTugger From United States of America, joined Apr 2006, 5770 posts, RR: 10
Reply 21, posted (5 years 3 months 1 week 3 days 15 hours ago) and read 4525 times:



Quoting Eugdog (Reply 9):
If people wanted better quality service and are willing to pay for it then airlines would be happy to provide it. In fact nothing would please airlines more then to charge higher prices!!!

You actually believe the airline would improve it's service and product if it was able to sell it for more? I think it would just report higher profits, pay bigger dividends to stockholders, pay bigger bonus' to the CEO, and be attacked by the employees for better wages because the airline is making more money.

I don't know where the trigger point is but basically once you hit economy pricing you get what is offered, the airline will not just offer more if it cost more and it has to compete on price. And I am speaking about what people pay, not where they sit. Paying economy and sitting in F (or Business whatever) just means the Economy product and First product gets worse.

Tugg



I don’t know that I am unafraid to be myself, but it is hard to be somebody else. -W. Shatner
User currently offlineStar_world From Ireland, joined Jun 2001, 1234 posts, RR: 0
Reply 22, posted (5 years 3 months 1 week 3 days 15 hours ago) and read 4481 times:



Quoting Cubsrule (Reply 20):
Are you implying that southern (U.S.) accents are unprofessional?

I'm not "implying" anything - it was a very straightforward comment. I'm stating that if somebody does not even have the most basic grasp of a language (I'm not talking about English as a second language here, folks) then why would an airline select them to be the one that gets represented as the voice of the airline for that flight?

I stated that I notice this most frequently when I'm flying with DL ATL crews - that is a fact.

I'm not talking about a small sample size here either.


User currently offlineMayor From United States of America, joined Mar 2008, 10645 posts, RR: 14
Reply 23, posted (5 years 3 months 1 week 3 days 15 hours ago) and read 4473 times:



Quoting Star_world (Reply 22):
I'm stating that if somebody does not even have the most basic grasp of a language (I'm not talking about English as a second language here, folks) then why would an airline select them to be the one that gets represented as the voice of the airline for that flight?

I stated that I notice this most frequently when I'm flying with DL ATL crews - that is a fact.

I'm not talking about a small sample size here either.

I'm calling BS on this one. The fact that I could understand what your overly exaggerated statement made by the F/A means to me that you just aren't used to hearing the language that way. Try and tell me that there aren't different accents and dialects of English in your home country.



"A committee is a group of the unprepared, appointed by the unwilling, to do the unnecessary"----Fred Allen
User currently offlineLufthansa From Christmas Island, joined May 1999, 3224 posts, RR: 10
Reply 24, posted (5 years 3 months 1 week 3 days 14 hours ago) and read 4464 times:



Quoting Kappel (Reply 6):
I know credit cards are pretty much the norm in the US, but not so in Europe. There are plenty of Europeans without a credit card. Credit cards are much more expensive in Europe than in the US.

It's because when you open a regular bank account in the US you get issued a visa/checking card for your 'checks' (cheques to the rest of the world). Basically a visa issued debt card, without a credit facility but can be used were ever a Credit Card is required. In many other countries this is not the case, and one actually has to apply for a line of credit to get these cards and the interest rates can be very expensive. 20% in some cases. As such, plenty of people either can't get them (say students...old people who are retired, single mothers only working part time etc, people under 18)

It's largely not an issue inside the US but for outsiders coming to the US this can represent a significant problem.


25 Mayor : Blustering garbage, full of exaggerations and half truths. And even the half truths are so minor that it just seems like whining, to me.
26 Star_world : Umm, I live in the US. Have done for most of my life, along with 3-4 other countries in parallel. And I understand this sort of announcement perfectl
27 SeaBosDca : To speculate, because you have been taught British English, like most people learning English in non-English-speaking countries. But English is not j
28 Lufthansa : I'd be careful blanketing the UK english as 'british english' (I'm assuming you mean "Queens English") Ever heard somebody from whales or Scotland sp
29 Soon7x7 : I find the US carriers to be about the same as all the others...you choose and select the best for your travel needs...generally you get what you pay
30 Sflaflight : That is an ignorant comment. That is a ridiculous as saying the English spoken in the Shetlands is not English, or the English spoken in India is not
31 MSPNWA : That blog had me chuckling a few times. I agree at the heart of the matter. The United States does not lead the world in quality of air travel. Really
32 Flighty : Sigh. More bluster from countries with far smaller, far less efficient airlines that serve relatively few cities. Yawn. Next.
33 Mariner : If you understood the f/a I don't understand your complaint. I love regional accents, and when I lived in the US I was always pleased to hear deep So
34 Flighty : I really appreciate your post because there is a lot of good material in it. You are right that the US has the world's largest air network per citize
35 Sflaflight : Just like there is nothing like flying on QANTAS and being welcomed to AKL! LOL! I still don't know how you guys can tell each other apart. All sound
36 RyanairGuru : Actually Slaflight that is a fair enough call - being British I could never tell Aussies and Kiwis apart, but now that I live in Australia (and speak
37 AFGMEL : I'm so jealous. Not. Particularly enjoy not being treated as either a potential criminal or a bother by some old boiler with a chip on their shoulder
38 PVG : I think that the main issues in the US are the bankruptcy and anti-trust laws. The bankruptcy laws have allowed companies that should have closed to s
39 Lufthansa : Thank you! All these things standing in the way of distorting the market process... leading to a continued state of market failure...without allowing
40 Post contains links Norlander : This "What is proper English accent" reminds me of the line-up in Usual Suspects. But on a serious note. At some point dialects diverge enough so tha
41 Bond007 : Well, it was factually correct. There is no such meaning of the word as 'Axe' when used in place of 'Ask'. Many folks take lessons on public speaking
42 BillReid : The point is added value, or do we just accept poor quality and habits? When this industry started there was a level of expectations when flying. Whe
43 Mayor : Well, how in the H**L would we know that, based on your profile and the flag you display? Are you seriously trying to say that none of this is driven
44 Bond007 : Actually very little is IMO. Airlines have been losing money for years, and continue to charge the same fares (or lower), and operate with lower marg
45 Cubsrule : Can you cite a single example in the airline industry of local politicians successfully persuading the competition authorities to stop a merger?
46 Mayor : So, then, in your opinion, isn't that "consumer driven"? Except maybe the auto industry. With flights only leaving every two hours, they would still
47 Bond007 : LOL ... the famous meaningless quote You can have the most modern ATC system in the world, but you'll never fit 60 aircraft/hr into an airport that c
48 TUNisia : I'd gladly pay more to avoid flying US or AA.
49 Mayor : Only meaningless to someone that doesn't believe it. Are you talking about the current technology available, but not used OR the current technology t
50 Sflaflight : You are correct. In fact, there are many examples of languages that are much closer semantically, syntactically and phonologically such as Norwegian/
51 Flighty : RGuru, I agree that AUS is a nice country with nice airlnes. But it does not follow that an Australian management philosophy would be particularly suc
52 Viscount724 : Actually, Canadians (I'm one) do not say "oot" in words containing "ou" (mouse, house, about etc.). It's more like "owt" pronounced quickly, while Am
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