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BA - Exit Row & Early Allocated Seats For Sale.  
User currently offlineBAStew From Australia, joined Sep 2006, 1024 posts, RR: 2
Posted (4 years 10 months 5 days 21 hours ago) and read 13864 times:

From October 7, customers will be able to select their seats when booking and secure exit row seats.

Customers will now have the option to pay to select their seats when they book their tickets. The fees are £10 per person per sector in Euro Traveller and domestics, £20 per person per sector in Club Europe, World Traveller, and World Traveller Plus and £60 in Club World.

In addition to selecting seats on the aircraft, from 10 days prior to the flight, customers travelling in World Traveller and World Traveller Plus can now pay £50 to secure the exit row seats. All transactions will be handled through contactBA.

Premier and Gold Executive Club members will be able to pre-book their seats for free in all cabins as they can today. Silver card holders, customers with fully flexible tickets and customers on corporate deals can pre-assign their seats for free and will have the options to buy exit row seats in World Traveller and World Traveller Plus.

[Edited 2009-09-24 00:55:47]

106 replies: All unread, showing first 25:
 
User currently offlineBongodog1964 From United Kingdom, joined Oct 2006, 3535 posts, RR: 3
Reply 1, posted (4 years 10 months 5 days 20 hours ago) and read 13741 times:

Surprise surprise, on the exit row seating, playing catch up with VS.

As to £60 to preselect your CW seat, bit of a liberty when you've already forked out £1k or more for it.

The stopping of preselection was justified on two grounds:
It rewarded premier & gold customers by allowing them the pick of the seats
It made life easier to seat afmilies together,a s large parts of the cabin weren't preallocated.

So how will WW justify this one ?

££££ of course.


User currently offlineRootsAir From Costa Rica, joined Feb 2005, 4186 posts, RR: 40
Reply 2, posted (4 years 10 months 5 days 20 hours ago) and read 13726 times:

Eventhough exit rows seats give better legroom I'll never take one again because I love taking pics from the window and its pretty frustrating when you can't have anything of you and you have the most beautiful view of London while approaching LHR !
Just a photographer point of view  Smile

Regards BM  airplane  wave 



A man without the knowledge of his past history,culture and origins is like a tree without roots
User currently offlineBAStew From Australia, joined Sep 2006, 1024 posts, RR: 2
Reply 3, posted (4 years 10 months 5 days 20 hours ago) and read 13715 times:



Quoting Bongodog1964 (Reply 1):
It rewarded premier & gold customers by allowing them the pick of the seats



Quoting BAStew (Thread starter):
Premier and Gold Executive Club members will be able to pre-book their seats for free in all cabins as they can today. Silver card holders, customers with fully flexible tickets and customers on corporate deals can pre-assign their seats for free and will have the options to buy exit row seats in World Traveller and World Traveller Plus.

Think it still stands for prems & golds.


User currently offlineAPYu From United Kingdom, joined Sep 2007, 831 posts, RR: 0
Reply 4, posted (4 years 10 months 5 days 20 hours ago) and read 13676 times:

Silver cards now have to BUY exit row seats. He has to be kidding right.


We'd like to welcome in particular our Executive Club members and those joining us from our Oneworld alliance partners.
User currently offlineOffloaded From United Kingdom, joined Apr 2009, 871 posts, RR: 0
Reply 5, posted (4 years 10 months 5 days 20 hours ago) and read 13678 times:

Quoting Bongodog1964 (Reply 1):
As to £60 to preselect your CW seat, bit of a liberty when you've already forked out £1k or more for it

You'd be lucky to get it for £1k. Maybe when they have a sale on. 28 day AP LON NYC LON in I class is £1689 + tax, R class is £2253 + tax, D class is £2817 + tax, C class is £3405 + tax and J is £5026 + tax. Silver / Gold / Prem card holders can preseat in any booking class, for everyone else it's only C and J, so you could be paying £2817 + tax and another £50 to preselect your seat. So, you could say £50 isn't much on top of what you've already paid, or more likely as Bongodog suggests, think it's a bit of a liberty, even more so if Silvers are going to be deleted from the list.

And, as WTP is sold as "premium economy" its a bit of a contradiction asking pax if they'd like to buy exit row seats. Maybe pax might think WTP isn't up to much if they are trying to flog you more space in the cabin.

More penny pinching by WW I think, and I award null points for this idea.

[Edited 2009-09-24 02:30:42]


To no one will we sell, or deny, or delay, right or justice - Magna Carta, 1215
User currently offlineLoalq From Switzerland, joined Jan 2007, 219 posts, RR: 3
Reply 6, posted (4 years 10 months 5 days 20 hours ago) and read 13652 times:

If I am not mistaken, EC Silver members can also pre-book exit and front row seats for free today. Will they now charge for it?

AF also allows you to buy some seats on their longhauls, EUR50 each IIRC. Good thing in my opinion...



"...this is your captain speaking. We have a small problem. All four engines have stopped."
User currently offlineEnginebird From United States of America, joined May 2007, 341 posts, RR: 0
Reply 7, posted (4 years 10 months 5 days 19 hours ago) and read 13623 times:



Quoting BAStew (Thread starter):
Customers will now have the option to pay to select their seats when they book their tickets. The fees are £10 per person per sector in Euro Traveller and domestics, £20 per person per sector in Club Europe, World Traveller, and World Traveller Plus and £60 in Club World.

Hope BA goes to hell for this! I do not have a problem with airlines charging a nominal fee for exit row seats but avoid airlines that charge you for the preselection of regular seats. As a result, groups and families often get split up and this causes endless discussions and re-shuffling of passengers while boarding.

Will use up my miles on BA and avoid them like the proverbial plague from then on! Congratulations WW, you just lost a costumer.

Quoting Offloaded (Reply 5):
More penny pinching by WW I think, and I award null points for this idea.

Exactly!

Economically more successful airlines do not seem to consider such desperate measures.

 tombstone  BA


User currently offlineBAStew From Australia, joined Sep 2006, 1024 posts, RR: 2
Reply 8, posted (4 years 10 months 5 days 19 hours ago) and read 13577 times:

I don't think it is a bad idea at all to increase revenue - in World Traveller anyway.

Virgin has been doing it for ages, charging fifty quid for emergency exit seats - as have many other scheds.

Will be interesting to see what is considered an 'exit row seat'....will it include bulkhead seats too? For instance on the mid J 747 there is only 4 exit row seats in World Traveller (or 6 if you count the two seats one row in from doors 3 but with no seat in front of it). On the Hi J there is no exit row seats in the WT cabin. On the 777 there is 6. And on the 767 only 4.

Charging Club pax £60 to pre-select their seats I don't really agree with though.

[Edited 2009-09-24 03:25:21]

User currently offlineLondonCity From United Kingdom, joined Nov 2008, 1456 posts, RR: 0
Reply 9, posted (4 years 10 months 5 days 19 hours ago) and read 13546 times:

More details here:

http://www.businesstraveller.com/new...ve-ba-to-charge-for-seat-selection


User currently offlineIH8BY From United Kingdom, joined Jun 2005, 1141 posts, RR: 3
Reply 10, posted (4 years 10 months 5 days 18 hours ago) and read 13510 times:

So those who choose not to pay this at the time of booking will find themselves with a poor selection of seats when it comes to do OLCI, which shouldn't be a problem as a lone traveller, but as a family, especially a large family... basically if I want my family (of 6) to have a good chance of sitting together I now have to fork out £240 extra for our long haul return flight, or £120 for a short haul return. Nice.


Have you ever felt like you could float into the sky / like the laws of physics simply don't apply?
User currently offlineEnginebird From United States of America, joined May 2007, 341 posts, RR: 0
Reply 11, posted (4 years 10 months 5 days 18 hours ago) and read 13485 times:



Quoting IH8BY (Reply 10):
So those who choose not to pay this at the time of booking will find themselves with a poor selection of seats when it comes to do OLCI, which shouldn't be a problem as a lone traveller, but as a family, especially a large family... basically if I want my family (of 6) to have a good chance of sitting together I now have to fork out £240 extra for our long haul return flight, or £120 for a short haul return. Nice.

That's exactly what I meant in my earlier post. Not smart thinking by BA. The new system will make many passengers uncomfortable, as families do not know before they get to the check-in counter whether they will be able to sit together. Plus the chaos during boarding and the endless discussions of whether other passengers are willing to change seats, which also causes problems for the FAs, e.g. when serving special meals. This way BA manages to annoy both types of pax: single travelers and families/groups. Well done BA!


User currently offlineBongodog1964 From United Kingdom, joined Oct 2006, 3535 posts, RR: 3
Reply 12, posted (4 years 10 months 5 days 18 hours ago) and read 13419 times:



Quoting BAStew (Reply 3):
Quoting Bongodog1964 (Reply 1):
It rewarded premier & gold customers by allowing them the pick of the seats



Quoting BAStew (Thread starter):
Premier and Gold Executive Club members will be able to pre-book their seats for free in all cabins as they can today. Silver card holders, customers with fully flexible tickets and customers on corporate deals can pre-assign their seats for free and will have the options to buy exit row seats in World Traveller and World Traveller Plus.

Think it still stands for prems & golds.

However a late booking premier or gold customer, will be restricted to choice of seats, as the occcasional leisure traveller (like myself) who booked six months ago has bagged the best seats.

Quoting Enginebird (Reply 11):
That's exactly what I meant in my earlier post. Not smart thinking by BA. The new system will make many passengers uncomfortable, as families do not know before they get to the check-in counter whether they will be able to sit together. Plus the chaos during boarding and the endless discussions of whether other passengers are willing to change seats, which also causes problems for the FAs, e.g. when serving special meals. This way BA manages to annoy both types of pax: single travelers and families/groups. Well done BA!

Families get their seats allocated 3 days prior to departure, in order to ensure that youung children are seated next to an adult. I assume that this will still be the case, thus this situation shouldn't occur.


User currently offlineHeeBeeGB From Finland, joined Sep 2007, 424 posts, RR: 0
Reply 13, posted (4 years 10 months 5 days 18 hours ago) and read 13393 times:

Removal of 'free' food on many flights
Pay to select seats
Reducing baggage allowance
If you check a bag in then BA will be charging £35 single for a sporting item (£70 single for skis and boot bag)

BA are dramatically removing any reason to choose to fly them


User currently offlineAIR MALTA From Malta, joined Sep 2001, 2486 posts, RR: 1
Reply 14, posted (4 years 10 months 5 days 17 hours ago) and read 13352 times:



Quoting HeeBeeGB (Reply 13):
Removal of 'free' food on many flights
Pay to select seats
Reducing baggage allowance
If you check a bag in then BA will be charging £35 single for a sporting item (£70 single for skis and boot bag)

BA are dramatically removing any reason to choose to fly them

Very sad!!! But true... If you go on www.airlinequality.com, BA has got only bad ratings since they reduced their inflight meals in September. People are unhappy by the bird seeds they are now serving. At least with LCC you can choose to get a sandwich if you want to. People have also been complaining about planes being very filthy and worn out. Where is BA heading!

I have always looked to book BA for my private and business travel and sometimes chose flights via LHR instead of direct flights just to take BA. I am afraid those days are gone. I have a trip to Dubai next month and I can choose BRU-VIE-DXB with OS or BRU-LHR-DXB with BA. I might end up going with OS (shorter routing and better product). And I am afraid, other people will just do the same when having the choice!!!!



Next flights : BRU-ZRH-CAI (LX)/ BRU-FCO-TLV (AZ)
User currently offlineIH8BY From United Kingdom, joined Jun 2005, 1141 posts, RR: 3
Reply 15, posted (4 years 10 months 5 days 17 hours ago) and read 13347 times:



Quoting HeeBeeGB (Reply 13):
BA are dramatically removing any reason to choose to fly them

I suppose this is the question they're all asking too, but how much is too much?

Decent customer care should things go wrong is good for peace of mind and one of the major features that sets BA apart from the LCCs, but to a certain extent that is the side of BA which one should in theory never have to experience. Flying to 'proper' airports is often beneficial, but sometimes not. Not being targeted with the 'hard sell' during the flight is pleasant, but I can't see that lasting long.

What remains is a consistently-priced (often consistently higher-priced) airline which flies to an unrivalled range of destinations from a pleasant terminal at LHR, with decent staff and a good website. Is this enough?



Have you ever felt like you could float into the sky / like the laws of physics simply don't apply?
User currently offlineFca767 From United Kingdom, joined Nov 2006, 1739 posts, RR: 1
Reply 16, posted (4 years 10 months 5 days 17 hours ago) and read 13343 times:

Oh I thought this thread was talking about a sale...

User currently offlineCandid76 From United Kingdom, joined Apr 2005, 733 posts, RR: 4
Reply 17, posted (4 years 10 months 5 days 16 hours ago) and read 13231 times:



Quoting IH8BY (Reply 15):
What remains is a consistently-priced (often consistently higher-priced) airline which flies to an unrivalled range of destinations from a pleasant terminal at LHR, with decent staff and a good website. Is this enough?

No, for most people in the UK it is not enough. Easyjet, to quote one example, operate from a wide range of far more convenient airports for most people than LHR, with decent staff, a good website and much newer aircraft in most cases. I agree with most of the comments here, BA is making itself more and more unattractive to those who don't live in London who might have otherwise travelled to LHR to enjoy a better standard of service. If they don't get rid of Walsh soon there will be nothing left to differentiate BA from anyone. And I'm no fan of LCCs.

Clearly long haul is a slightly different matter but short haul why bother with BA?


User currently offlineBongodog1964 From United Kingdom, joined Oct 2006, 3535 posts, RR: 3
Reply 18, posted (4 years 10 months 5 days 15 hours ago) and read 13194 times:



Quoting Candid76 (Reply 17):
Quoting IH8BY (Reply 15):
What remains is a consistently-priced (often consistently higher-priced) airline which flies to an unrivalled range of destinations from a pleasant terminal at LHR, with decent staff and a good website. Is this enough?

No, for most people in the UK it is not enough. Easyjet, to quote one example, operate from a wide range of far more convenient airports for most people than LHR, with decent staff, a good website and much newer aircraft in most cases. I agree with most of the comments here, BA is making itself more and more unattractive to those who don't live in London who might have otherwise travelled to LHR to enjoy a better standard of service. If they don't get rid of Walsh soon there will be nothing left to differentiate BA from anyone. And I'm no fan of LCCs.

Clearly long haul is a slightly different matter but short haul why bother with BA?

Some might agree with you that Willie Walsh is the problem at BA, if however you ask the shareholders, they would tend to be of the opinion that he is the solution.
One thing is for certain, many businesses have failed in the past due to management inaction, whereby business gets just a little bit worse each year until the point fo no return is reached. At least BA are prepared to change things to see if they can improve the bottom line.

One of the major factors at play here is the general way in which aviation is moving to menu based pricing.

VS have charged for exit row seating for quite some time, BA now intend to do the same

BA announced that they would charge Y passengers for a 2nd bag across the Atlantic, VS initially said they "had no plans to do so". 1 month later guess what, yes VS will now do the same.

Its very difficult to ignore a revenue stream that you see a competitor taking advantage of.

Mention has been made here of BA cutting out meal service on the majority of short haul flights, only playing catch up with competitors .

The seat allocation fee will go one of two ways:
Dropped if it proves unpopular to the extent that it reduces revenue
Stays in place, and we watch VS etc jump on the bandwaggon.

The fact that BA abandoned pre booking of seats a few years back for the majority of passengers, now allows them to promote this change as as an additional service to benefit customers. if until today they had offered this free of charge they would have received a much rougher ride from the media.


User currently offlineShankly From United Kingdom, joined Jan 2000, 1540 posts, RR: 1
Reply 19, posted (4 years 10 months 5 days 15 hours ago) and read 13106 times:



Quoting Enginebird (Reply 7):
As a result, groups and families often get split up and this causes endless discussions and re-shuffling of passengers while boarding

BA pre-allocate seats to families ahead of the general selection so this will have little impact

On the single deck fleets I can't see this having much impact...yes there are the odd seat gems, but most are a muchness.

Where it might have an impact is on the 744's, where the upper deck is a "better" product, so can see those being sold, espacially the hallowed 64A and K. If people are daft enough to pay, BA should be sharp enough to collect.



L1011 - P F M
User currently offlineAPYu From United Kingdom, joined Sep 2007, 831 posts, RR: 0
Reply 20, posted (4 years 10 months 5 days 14 hours ago) and read 13073 times:



Quoting Bongodog1964 (Reply 18):
The fact that BA abandoned pre booking of seats a few years back for the majority of passengers, now allows them to promote this change as as an additional service to benefit customers.

It was removed to promote more people using OLCI. They obviously feel this will have no negative impact on the number of people using OLCI which is a huge money saver for BA



We'd like to welcome in particular our Executive Club members and those joining us from our Oneworld alliance partners.
User currently offlineYULWinterSkies From United States of America, joined Jun 2005, 2176 posts, RR: 5
Reply 21, posted (4 years 10 months 5 days 14 hours ago) and read 13053 times:



Quoting Enginebird (Reply 7):
Economically more successful airlines do not seem to consider such desperate measures.

Correct

Quoting HeeBeeGB (Reply 13):
BA are dramatically removing any reason to choose to fly them

Yes indeed. If the congested and ever delayed Hell-HR was not already enough.

Quoting Enginebird (Reply 11):
This way BA manages to annoy both types of pax: single travelers and families/groups. Well done BA!

Agreed. It will be a while before i consider flying BA. Sad to see them taking the US way of screwing customer and introducing added fees everywhere.

Quoting Bongodog1964 (Reply 18):
BA announced that they would charge Y passengers for a 2nd bag across the Atlantic, VS initially said they "had no plans to do so". 1 month later guess what, yes VS will now do the same.

Because, of course, DL was already doing it, so they had to copy the idea...

Quoting Bongodog1964 (Reply 18):
Some might agree with you that Willie Walsh is the problem at BA, if however you ask the shareholders, they would tend to be of the opinion that he is the solution.

Yes because what is good for shareholders generally is not so good for the customers, often not so good for the company on the long term, and clearly not good for any employee outside of the executive board...



When I doubt... go running!
User currently offlineHeathrow From United Kingdom, joined Sep 2005, 978 posts, RR: 0
Reply 22, posted (4 years 10 months 5 days 14 hours ago) and read 13012 times:

about time! I was pissed when they took off the option to pre-book seats. I don't care if I have to pay a little extra for it.

User currently offlineBongodog1964 From United Kingdom, joined Oct 2006, 3535 posts, RR: 3
Reply 23, posted (4 years 10 months 5 days 14 hours ago) and read 13012 times:



Quoting YULWinterSkies (Reply 21):
Quoting Bongodog1964 (Reply 18):
Some might agree with you that Willie Walsh is the problem at BA, if however you ask the shareholders, they would tend to be of the opinion that he is the solution.


Yes because what is good for shareholders generally is not so good for the customers, often not so good for the company on the long term, and clearly not good for any employee outside of the executive board...

I totally disagree. In the long term the interests of shareholders and passengers are the same. A stable profitable airline with a good reputation.
Whats the point of offering the passenger a wonderful deal, if the result is substantial losses and eventual bankruptcy ?

Quoting YULWinterSkies (Reply 21):
Quoting HeeBeeGB (Reply 13):
BA are dramatically removing any reason to choose to fly them


Yes indeed. If the congested and ever delayed Hell-HR was not already enough.

Since BA moved the majority of their services to T5, there is no way that travelling BA thhrough LHR can be described as "hell". In addition T5 has resulted in vastly increased punctuality and reduced taxying times for BA's LHR operations. A BA shorthaul pilot told me that T5 due to its position between the runways has made a substantial diffeence, compared to T4, where they routinely had to cross an active runway.


User currently offlineLHR380 From , joined Dec 1969, posts, RR:
Reply 24, posted (4 years 10 months 5 days 13 hours ago) and read 12959 times:



Quoting Enginebird (Reply 7):
Hope BA goes to hell for this! I do not have a problem with airlines charging a nominal fee for exit row seats but avoid airlines that charge you for the preselection of regular seats. As a result, groups and families often get split up and this causes endless discussions and re-shuffling of passengers while boarding.

Will use up my miles on BA and avoid them like the proverbial plague from then on! Congratulations WW, you just lost a costumer.

Ok, I did laugh a little when I saw this earlier but was unable to post.

BA used to let passenger allocate seats outside of booking, some did some did not, its EXACTLY the same case now, the difference being they pay for seats and don't just pick them.

You will always on busy flights get people who cant sit together etc etc etc, and that is something that happens on flights all over the world at some point in time. People now will turn up an hour before and want certain seats, when they could have gotten it online I think your comment is a little over the top.

I will agree that some of the points (Silvers loosing out on some seats) pre booking charge in J should really be looked at again however.

Unfortunately this is the way the industry is going at the moment, with most airlines starting to charge for things we have long taken for granted as being part of the ticket.


25 BAStew : For the average punter travelling in economy with one checked bag what 'extras' do you have to pay for? At 16:00GMT LHR. BA flights departing on time
26 Heathrow : In may I took BA through T5 an AY through T3 and noticed a significant difference. T3 we waited forever, but after pushback from T5, we literally too
27 Post contains links Mysterzip : So much for their value calculator. http://www.britishairways.com/travel/value-calculator/public/en_us Yet thousands of people still cross the Atlanti
28 IH8BY : The problem, I suppose, is that it then starts becoming difficult to charge the same basic prices for an inferior product. BA can't drive its flight
29 VV701 : Yes. Willie Walsh was quoted some time ago as saying that having most flights at that time operating from either T3 or T5, both located between the t
30 LHR380 : Could not agree more with your comments.
31 Bongodog1964 : BA backtracked on the Club Europe seating changes. Thus it could be said that they do listen to customer feedback, and the feedback on Skytrax regard
32 SiouxATC : What happens if you already have a flight booked? Can you use your confirmation number to select a seat on a previously payed for ticket, or can you o
33 BA319-131 : - It seems the Cityflyer division still serve them had a very nice egg & cress sandwich on the 10:55 to LCY today.
34 AIR MALTA : Air Berlin and FlyNiki are better than BA. They are LCC and they serve free sandwiches and coffee and tea. If you want some juices and alcohol you ha
35 LondonCity : Not for much longer. Cityflyer's catering policy is expected to fall in line with BA mainline from the end of this month.
36 Viscount724 : After connecting at T5 4 times in the past year, it's still no match for European hubs like MUC/ZRH/AMS. Too many escalators (even to board your flig
37 OA260 : I agree , I dont like Exit rows for this reason. I like the idea of pre selecting seats for a fee but I feel the fee for World Traveller should be ar
38 PA110 : It is now official. I just received an official communication from BA confirming the charges in USD as follows: $90 per sector in Club World $30 per s
39 Post contains links and images OA260 : They also say the seats are not guaranteed.
40 Bongodog1964 : Ah the escalators, I realised my mistake in taking them as I noticed flight crews heading for the lifts. Trust the professionals, they know that the
41 Post contains links Tcxdegsy : Folks Here's the link to the full section on this topic, on BA's Trade site... shame they haven't shared with the public on the main site! http://www.
42 Gojetset : Did I miss somehing? When Did VS announce they were going to charge for the 2nd checked bag?
43 Skyguy : Next thing you know they will be charging $5 for a vomit bags and will put those coin operated locks on lavatory doors like you have in train stations
44 LHR380 : VS are going to 1 bag on the trans-atlantic route as well for Y, have a look at their website about the new simple as 1,2,3 baggage policy.
45 Avek00 : Dear British Airways, Thank you for doing your part to underscore Chairman Avek's steadfast assertion that we are entering an era of the re-establishm
46 TymnBalewne : In case of a sudden loss of cabin pressure, oxygen masks will fall from the ceiling compartment above your seat. Pull the mask towards you, fully ext
47 Babybus : Not sure how this is going to work. Everytime I fly BA (2x a month at least) the class divider is in different positions. Sometimes the overwing exits
48 BAStew : I think that is why you can only reserve the exit row seats within ten days of departure. Personally, I think that this is the worst part of the new
49 Babybus : Its like kicking members of your own fan club! Also it wouldn't really work on short haul as there is only a aisle or window choice. Who'd be that de
50 Shankly : A misnomer. I've had advanced booked Business Class seating changed with SA, QR and EK. No seat is ever guaranteed, except perhaps P1 and P2 The answ
51 Standby87 : Are you serious or sarcastic "Chairman Avek" ?? Two words for you: "Chapter 11"
52 Tcxdegsy : Personally, I'm not too chuffed about this new idea. I don't agree that no matter when you book, you could pay extra to choose where to sit, if it mea
53 SyeaphanR : I booked a trip to VIE a litle way back, for December, am I now at the back of the queue for a window, even if willing to pay for it, because I ALREAD
54 Readytotaxi : "Bing Bong, Please note cabin crew do not carry change."
55 Skyguy : True! If BA was a rock band, what they have done to CW pax is akin to essentially urinate on the entire front row, only those who are in the boxes ha
56 Tcxdegsy : I've sent the following to BA's Exec Club via the website today. I'll update you all when I get a response (not sure what their turnaround time is cur
57 Readytotaxi : I am booked on CW LGW-MCO on 4th OCT, returning on 16thOct, just tried changing the return seat and it worked without charge, so I guess you have to m
58 Tcxdegsy : You must be in one of the groups that could advance select anyway, as I can't choose any seats ahead of Online Check in for my international flights
59 Readytotaxi : I am Silver card holder, but I will soon have to pay like all the other. Grrrrrrr!
60 AlanUK : Someone please let the sad Irish twat in charge wreck some other business... please!
61 AlanUK : You did miss something and I tell you why: the media loves to HATE BA, and it is always in the spotlight. bmi removes free food, and nobody takes not
62 RUHFlyer : Sad to see BA slowly becoming a crappy version of Easyjet. I guess whats next on WW's agenda is removing F all together and reducing J !!
63 RussianJet : Lousey, penny-pinching tactics. I predict that we will see BA slide further into the mire. Way to scare off the family market. Nice going.
64 Avek00 : Well, I am the Chairman of the Most Wonderful Continental Airlines Highly Valuable OnePass Elite Security & Ideological Purity Bureau, so I guess I'm
65 Sam1987 : I have to say, this isn't as bad as the UK media are making out. Frontpage headlines in the evening newspapers in London tonight include "£160 extra
66 Theginge : So the US Airlines are no longer making losses?!?! Back to the subject I think other airlines will follow if it works for BA.
67 Pe@rson : When I fly BA, which is a few times per year (next LHR-LAX-LHR for work), I often mutter that I should be able to select my seat, particularly for lon
68 PA110 : True. Airlines that operate multiple configurations often swap equipment, forcing advanced seating changes. However, most airlines will attempt to re
69 Pellegrine : I don't have any problem whatsoever with BA charging for seat assignments, mainly because they've never given 100% availability for seat selection lik
70 IH8BY : Yes, that'd include the miserable London Lite; if you look at the back of the paper you'll notice it's published by Associated Newspapers, the group
71 Toptravel : Just another nail....
72 Tcxdegsy : Interestingly, I received a very fast response from BA Customer Relations at Midnight: "Dear Mr Scott I am sorry you are unhappy with the charge for
73 HeeBeeGB : Yes BA, people do want to select their seat at time of booking but either for free or a small admin fee! Also, am I the only one that doesn't like be
74 SpeedBirdA380 : I would appreciate it if you could post their reply to your follow up letter because I am also in the same boat as you as I am already booked up to f
75 Pe@rson : I much prefer customer to passenger.
76 LHR380 : BA's previous seating policy before the current one allowed all passengers to pre seat themselves, then the current one came in allowing silvers golds
77 Skyguy : What a patronizing response! And what "extra costs"?? It's a computer system for heavens sakes that does the seat allocation, this facility was free
78 Tcxdegsy : I will post any follow-up response and will keep at them until they answer all the points raised. I'm keeping copies of them as I feel that I may need
79 Viscount724 : Why even bother going to the effort to complain? The best response to a company that provides poor service is to take your business elsewhere. There'
80 LHR380 : Tell me any airline that has brought in something new that EVERY person has liked, tell me any airline where EVERY SINGLE passenger has had a good ex
81 Viscount724 : Unfortunately BA seems to have more than their share of problems (T5 opening to name just one), many not entirely their fault but due to their major
82 LHR380 : Id not say that now, T4 is getting a very good make over, and looks nice landside now, the same with Terminal 1. Its certainly not unpleasant. It is
83 VV701 : Perhaps BA may not have expressed themselves totally clearly. But according to your post they say: Note the words "any time from the time of booking"
84 Tcxdegsy : Simply because if customers don't give feedback or complain, Companies have less opportunity to reconsider.. or truely claim they listen to their cus
85 Tcxdegsy : What's also very curious about this whole policy is that the Paid For Seating has to be done by phone and not online?!?! Not exactly in line with the
86 Cusaeng : The fucntion to pay for seats via MMB online will be introduced in early 2010.
87 G-CIVP : One of the reasons why I liked flying BA is that there were no hidden costs or extras you had to pay for when you purchased your ticket. No fuss, no h
88 Tcxdegsy : I received a further reply from BA today, which again falls short of answering any of the main points raised. However, it appears they have listened
89 Tcxdegsy : Here's the final response from BA Customer Relations: "Thank you for coming back to us about our new seating policy. I am sorry that you remain unhapp
90 HeeBeeGB : BA 'sold' 6,944 seat reservations on the day it was introduced, generating more than £160,000 of revenue on day one.
91 AirNZ : You see, such is what I don't quite understand. You say you will now avoid BA like the plague (because you have to pay for somethig), yet you're quit
92 RussianJet : To be fair, miles are not strictly speaking 'freebies' but rather are earnt. It's like having already paid in advance - it is understandable why he w
93 Pellegrine : A shockingly huge amount of money for an airline the size of BA. Will £58,500,000 a year save the airline?
94 Evomutant : $92m is a pretty handy revenue stream.
95 Skyguy : So, by your assertion of good business decision, what else, currently available at no cost to customers, can BA justify charging for by this logic? V
96 Bongodog1964 : This really is a shockingly huge amount of money, seeing as it costs BA virtually nothing to provide. £58 million would never be sufficient to "save
97 Pellegrine : Group revenue in 08/09 was £8,992 million...I hope this £58.5m (or whatever the annual figure will be) is worth the customer aggravation. Not to sa
98 Evomutant : But it's pure profit. Getting on for 10% of the last profit BA made. A nice chunk, and it costs nothing to implement.
99 Skyguy : Unfortunately the MBA whizz kids in BA's management are unable to measure, and therefore unable to understand, the impact of a miffed customer. Their
100 COEWR2587 : I don't understand why some airlines still don't let passengers pick seats when they book them. I feel like it would help with the boarding process an
101 Bongodog1964 : In addition its over 15% of the last loss BA made Never confuse revenue with profit. As the old saying goes "profit = sanity, turnover = vanity" Ofte
102 HeeBeeGB : Spot on.
103 Bongodog1964 : No point in just focusing on the long term, if you can't keep the balance sheet right in the short term, as you won't even still be around.
104 HeeBeeGB : Loyality and customer satisfaction isn't always long term, not all pax just book one flight a year.
105 Bongodog1964 : If you feel, as you imply, that this move will be a big turn off for regular fliers; the impact will be evident in a short timespan. I would imagine
106 Pellegrine : That this is 'pure profit' is not true. Sure much of it is, a great deal. But it has implementation costs, administrative costs, and the unknown cost
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