DesertFlyer From United States of America, joined Nov 2005, 475 posts, RR: 0 Posted (3 years 8 months 1 hour ago) and read 4496 times:
I have a quick question. I fly pretty regularly PHX to different Los Angeles airports. On the 24th I took the last flight of the day PHX-ONT and the crew, while friendly, made an announcement after takeoff that there would be no drink service due to the short duration of the flight (about 45min in the air). It was an US east crew, which seems to make a slight difference in terms of the service (not to diss the east crews, but flying out of PHX I prefer west crews). Of course there was drink service the two times I flew Mesa PSP-PHX and US PHX-BUR all within the last week.
Is it the crew's choice about whether or not they give a drink service?
It seems rather strange that they would deny a beverage service on a 45 minute flight when they offer one on their 35 minute LGA-DCA shuttle service. It could have been a crew decision (however incorrect), because I doubt airlines have a policy of being inconsistent with their service (or lack thereof). There are some airlines that will designate short segments as 'no service' or 'abbreviated service'. And on such flights, there may be cabin crews that decide not to follow the service standard.
I've seen it happen a lot on MQ, where on the same route, some crews will offer the beverage service, and some won't (as per the website, the service standard on that particular flight is supposed to be a beverage service/BOB snacks). I've also seen cabin crew offer a beverage service when the flight was designated as 'no service' (another airline) - mainly due to a light load. As a pass rider, I would never complain, but I wonder what frequent fliers on that route would think...
TK787 From United States of America, joined Jan 2006, 4108 posts, RR: 13 Reply 3, posted (3 years 7 months 4 weeks 1 day 19 hours ago) and read 4211 times:
I just flew San Antonio Houston on Southwest which is 35 minutes at 19,000 feet. The FA announcement was "It is a 35 min. flight, there are 137 of you and only 3 of us. We will do our best to get to all of you with drinks". And they did.
Last week I was on a US flight in First class LAX-PHL and before take off I was handed a One Liter bottle of water. I have never seen that. Maybe this way the FA never had to come back to serve me water but I had to try to find a place to put that bottle of water during the 5 hour flight.
PHLwok From United States of America, joined May 2007, 376 posts, RR: 0 Reply 5, posted (3 years 7 months 4 weeks 1 day 16 hours ago) and read 4044 times:
Usually US will at least say they'll do drinks on request unless it's a really really short flight (DCA-PHL and CLT-GSO are two like this I've been on lately that spring to mind). If the weather was OK, it honestly does sound a bit lazy unless perhaps they were undercatered.
On BNA-CLT on Friday, where we had to dodge a number of storm cells on what is only about a 55 min flight, the RP FA's said they'd do drinks on request. Only a few folks took them up on it, and given the bumpiness of the flight, it was probably better they stayed seated as much as they did.
DesertFlyer From United States of America, joined Nov 2005, 475 posts, RR: 0 Reply 6, posted (3 years 7 months 4 weeks 1 day 14 hours ago) and read 3903 times:
Ok, I'm glad you guys agree with me. Weather was clear and it was a smooth flight the whole way. We departed Phoenix at 20:15. Even though the crew was friendly overall, I thought it was a bit lazy myself.
KGAIflyer From United States of America, joined Jul 2008, 3650 posts, RR: 1 Reply 7, posted (3 years 7 months 4 weeks 1 day 14 hours ago) and read 3881 times:
Quoting Flyboy_se (Reply 2): This sounds a bit lazy to me.
Considering that on a AMS-CDG flight , which is almost the same length, you get sandwich, drink service, followed by tea/Coffee and cookie on KL.
Yes, the same on AF CDG-LHR which is the same distance -- though it requires 4 flight attendants and a purser to pull if off on a full A321.
Atlwest1 From United States of America, joined Jan 2009, 1046 posts, RR: 1 Reply 9, posted (3 years 7 months 4 weeks 1 day 12 hours ago) and read 3767 times:
Its totally possible to hand out pretzels and a drink on a 45 minute flight. Even if its full you just have to be efficient and hustle and make an announcement denoting its a short flight detail list of drinks are in the magazine. But typically company regulations say attempt service but if all 3 or 4 crewmembers dont want to do it then yes I guess its not being done.
ALL views, opinions expressed are mine ONLY and are NOT representative of those shared by Southwest Airlines Co. or Airt
DesertFlyer From United States of America, joined Nov 2005, 475 posts, RR: 0 Reply 12, posted (3 years 7 months 4 weeks 1 day 11 hours ago) and read 3640 times:
It was an A320. And the distance according to US website is 325 miles. By comparison LAX to SFO is 337 miles. I can't imagine them not doing drink service on a leg like that (yes I know US doesn't fly it) so that's why I found it odd to do it on this leg.
Mainliner From United States of America, joined Aug 2005, 366 posts, RR: 0 Reply 17, posted (3 years 7 months 4 weeks 1 day 10 hours ago) and read 3537 times:
As much as I'm ashamed to admit, it sounds like it was the crew's decision not to serve. They may well have been tired after having just finished working an inbound flight from PHL or CLT. Not sure about mainline, but our guidelines are for a FA to serve on flights longer than 45 minutes, and offer service on request for shorter flights. However, we still have FAs that just don't feel like getting up to serve.
One example I see a lot is ROA-CLT. On the Dash, most FA's will serve even a full flight. When the flight is operated by a CRJ, most of the time their FAs will not serve, also "due to the short duration of this flight", even though the block times are not all that different. (And there may only be 10 passengers on board.)
Lazy? Try flying LIS-EWR on CO. Flight departs at 10:00AM and they bring lunch over at 10:30AM, doing absolutely nothing else during the rest of the flight. Honestly, who has lunch at 10:30AM (5:30AM in the destination!)? It is clearly a way of saying "screw you guys, we don't feel like working during the rest of this flight so have this crappy meal now or go hungry the rest of the flight".
Read this very carefully, I shall write this only once!
USAirALB From United States of America, joined Sep 2007, 2681 posts, RR: 1 Reply 21, posted (3 years 7 months 4 weeks 1 day 9 hours ago) and read 3434 times:
Quoting DesertFlyer (Reply 12): It was an A320. And the distance according to US website is 325 miles. By comparison LAX to SFO is 337 miles. I can't imagine them not doing drink service on a leg like that (yes I know US doesn't fly it) so that's why I found it odd to do it on this leg.
US flies a 734 on ALB-DCA. The loads are mixed, some days its good, others are terrible. I flew it in June, with a 100% load and I was in F. I was shocked to see that they offered Y full beverage service on that flight
Ozark1 From United States of America, joined Mar 2006, 208 posts, RR: 0 Reply 22, posted (3 years 7 months 4 weeks 1 day 8 hours ago) and read 3011 times:
A lot has to do with the base of the crew and how familiar they are with the route. Here out of DFW we are used to DFW-AUS, DFW-AUS, DFW-TUL, etc, yet I have heard that an out of base crew may elect just not to do it--it does boil down to laziness--plain and simple. Turbulence is one thing---would not attempt to do a service if it was rough---but it aint rocket science that a 45 minute flight gets a service.
Nws2002 From United States of America, joined Feb 2008, 781 posts, RR: 0 Reply 23, posted (3 years 7 months 4 weeks 1 day 8 hours ago) and read 3006 times:
I hesitate to call any crew lazy, but 45 mins is plenty of time to pull off a service. Worst case run through with juice and water.
Quoting Pyrex (Reply 19): Lazy? Try flying LIS-EWR on CO. Flight departs at 10:00AM and they bring lunch over at 10:30AM, doing absolutely nothing else during the rest of the flight. Honestly, who has lunch at 10:30AM (5:30AM in the destination!)? It is clearly a way of saying "screw you guys, we don't feel like working during the rest of this flight so have this crappy meal now or go hungry the rest of the flight".
I've worked that route many times. Most of the passengers want to sleep on that long of a flight, no matter what the time of departure or arrival is. So meal service just after takeoff is the best bet. If you don't want to eat right then just say so and you can have it later in the flight.
DeltAirlines From United States of America, joined May 1999, 8771 posts, RR: 13 Reply 24, posted (3 years 7 months 4 weeks 1 day 7 hours ago) and read 2913 times:
Quoting Phllax (Reply 18): The East Crews and West Crews still have different contracts and different set of work rules and service guidelines. Same thing with the pilots.
What specifically in the contract specifies service? Delta/Northwest are still different carriers under different work rules and service has been standardized on both sides.
Seems rather pathetic that US Airways can't even standardize in-flight service four years after the merger. Just not good for the customer to have one brand, but two sets of service expectations - the average passenger could care less to know if it's a former-West or East plane, etc., let alone figure it out.
25 Pyrex: That might very well be the case, but at least the FAs could make an announcement to let people know they have that choice. Either that, or better ye
26 AirframeAS: The case is... well wait...that isn't my quote from Reply 11..... That makes no difference at all. It is still US Airways, one brand on one certifica
27 HAMAD: it seems to me its the crew choice. countless the times i flew on US airways after the merger with HP between PHX and SAN, they always did a drink ser
28 ScottB: The reasons are historical. Southwest was America West's biggest competitor at PHX and LAS, and Southwest's policy is to do a drink service on all fl
29 IAirAllie: You don't fly much on long haul international flights do you? I do as a passenger I have well over 100k already this year spread out over many carrie
30 Nws2002: I should've been clearer in my post. Like IAirAllie pointed out the systems are simply not in place to allow "meals on demand" in economy. It will wo
31 AirframeAS: On all HP flights from PHX to any SoCal market, a basic beverage service was always done. Always. So in theory, the flight in question was done by Ea
32 Whisperjet727: Scares me someone couldnt survive a 31 min flight without Diet Coke and pretzels
33 DesertFlyer: I just wanted to make it clear that I am not a US hater and it didn't bother me personally, I just thought it reflected poorly on the crew and airline
34 AirframeAS: PHX-ONT is not 31 minutes. But at the same time, I hope you are not being melodramatic here....
35 Pyrex: Over 63,000 nautical miles flown in the past 12 months, including 37,260 on 10 "long haul international" flights and a bunch of really long transcons
36 MSYPI7185: OK, so I guess you would then complain if you only had a cup of water? US cannot win for losing! Did FA come back to check on you? Were you offered a
37 Joeljack: I little off the topic but I flew UA IAD-ROA and the plane was half full and got the no drink service announcement and the FA didn't get out of her se
38 Isitsafenow: You should fly NW, Mesaba or Pinnicle and listen to all those 'too short to serve' announcements. I can tell you its not the route, its the crew, Hell
39 AirframeAS: If that announcement was made, then it would never be an issue with me at all.
40 Cubsrule: At AA, DFW crews are much more likely to do service on short flights than ORD crews. At US East, CLT crews are probably the best (though even they wo