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US Drink Service Question  
User currently offlineDesertFlyer From United States of America, joined Nov 2005, 515 posts, RR: 0
Posted (5 years 2 months 3 days 12 hours ago) and read 5117 times:

I have a quick question. I fly pretty regularly PHX to different Los Angeles airports. On the 24th I took the last flight of the day PHX-ONT and the crew, while friendly, made an announcement after takeoff that there would be no drink service due to the short duration of the flight (about 45min in the air). It was an US east crew, which seems to make a slight difference in terms of the service (not to diss the east crews, but flying out of PHX I prefer west crews). Of course there was drink service the two times I flew Mesa PSP-PHX and US PHX-BUR all within the last week.

Is it the crew's choice about whether or not they give a drink service?

40 replies: All unread, showing first 25:
 
User currently offlineNASBWI From Bahamas, joined Feb 2005, 1320 posts, RR: 0
Reply 1, posted (5 years 2 months 3 days 8 hours ago) and read 4978 times:



Quoting DesertFlyer (Thread starter):

It seems rather strange that they would deny a beverage service on a 45 minute flight when they offer one on their 35 minute LGA-DCA shuttle service. It could have been a crew decision (however incorrect), because I doubt airlines have a policy of being inconsistent with their service (or lack thereof). There are some airlines that will designate short segments as 'no service' or 'abbreviated service'. And on such flights, there may be cabin crews that decide not to follow the service standard.

I've seen it happen a lot on MQ, where on the same route, some crews will offer the beverage service, and some won't (as per the website, the service standard on that particular flight is supposed to be a beverage service/BOB snacks). I've also seen cabin crew offer a beverage service when the flight was designated as 'no service' (another airline) - mainly due to a light load. As a pass rider, I would never complain, but I wonder what frequent fliers on that route would think...



Fierce, Fabulous, and Flawless ;)
User currently offlineFlyboy_se From Sweden, joined Feb 2000, 831 posts, RR: 5
Reply 2, posted (5 years 2 months 3 days 7 hours ago) and read 4907 times:

This sounds a bit lazy to me.
Considering that on a AMS-CDG flight , which is almost the same length, you get sandwich, drink service, followed by tea/Coffee and cookie on KL.



I prefer to be crazy and happy rather than normal and bitter
User currently offlineTK787 From United States of America, joined Jan 2006, 4464 posts, RR: 12
Reply 3, posted (5 years 2 months 3 days 6 hours ago) and read 4832 times:

I just flew San Antonio Houston on Southwest which is 35 minutes at 19,000 feet. The FA announcement was "It is a 35 min. flight, there are 137 of you and only 3 of us. We will do our best to get to all of you with drinks". And they did.
Last week I was on a US flight in First class LAX-PHL and before take off I was handed a One Liter bottle of water. I have never seen that. Maybe this way the FA never had to come back to serve me water but I had to try to find a place to put that bottle of water during the 5 hour flight.


User currently offlineRFields5421 From United States of America, joined Jul 2007, 7607 posts, RR: 32
Reply 4, posted (5 years 2 months 3 days 6 hours ago) and read 4797 times:

What was the weather? Any extended times with the fasten seatbelt light on?

What was the time of day? I've seen a tendancy to not offer drink service or only on-demand drink service after about 2000 local.


User currently offlinePHLwok From United States of America, joined May 2007, 515 posts, RR: 0
Reply 5, posted (5 years 2 months 3 days 3 hours ago) and read 4665 times:

Usually US will at least say they'll do drinks on request unless it's a really really short flight (DCA-PHL and CLT-GSO are two like this I've been on lately that spring to mind). If the weather was OK, it honestly does sound a bit lazy unless perhaps they were undercatered.

On BNA-CLT on Friday, where we had to dodge a number of storm cells on what is only about a 55 min flight, the RP FA's said they'd do drinks on request. Only a few folks took them up on it, and given the bumpiness of the flight, it was probably better they stayed seated as much as they did.


User currently offlineDesertFlyer From United States of America, joined Nov 2005, 515 posts, RR: 0
Reply 6, posted (5 years 2 months 3 days 1 hour ago) and read 4524 times:

Ok, I'm glad you guys agree with me. Weather was clear and it was a smooth flight the whole way. We departed Phoenix at 20:15. Even though the crew was friendly overall, I thought it was a bit lazy myself.

User currently offlineKGAIflyer From United States of America, joined Jul 2008, 4320 posts, RR: 1
Reply 7, posted (5 years 2 months 3 days 1 hour ago) and read 4502 times:
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Quoting Flyboy_se (Reply 2):
This sounds a bit lazy to me.
Considering that on a AMS-CDG flight , which is almost the same length, you get sandwich, drink service, followed by tea/Coffee and cookie on KL.

Yes, the same on AF CDG-LHR which is the same distance -- though it requires 4 flight attendants and a purser to pull if off on a full A321.


User currently offlinePhllax From United States of America, joined Jan 2006, 443 posts, RR: 0
Reply 8, posted (5 years 2 months 3 days ago) and read 4470 times:

US bases cabin service guidelines based on mileage, not block time. There are different guidelines for East and West crews.

User currently offlineAtlwest1 From United States of America, joined Jan 2009, 1046 posts, RR: 1
Reply 9, posted (5 years 2 months 2 days 23 hours ago) and read 4388 times:

Its totally possible to hand out pretzels and a drink on a 45 minute flight. Even if its full you just have to be efficient and hustle and make an announcement denoting its a short flight detail list of drinks are in the magazine. But typically company regulations say attempt service but if all 3 or 4 crewmembers dont want to do it then yes I guess its not being done.


ALL views, opinions expressed are mine ONLY and are NOT representative of those shared by Southwest Airlines Co. or Airt
User currently offlineCody From United States of America, joined May 1999, 1932 posts, RR: 9
Reply 10, posted (5 years 2 months 2 days 23 hours ago) and read 4324 times:

It is supposed to go by distance. I think it is anyting over 180 miles is supposed to be a beverage service. If it is shorter than that it is on request only.

User currently offlineAirframeAS From United States of America, joined Feb 2004, 14150 posts, RR: 24
Reply 11, posted (5 years 2 months 2 days 23 hours ago) and read 4310 times:



Quoting Flyboy_se (Reply 2):
This sounds a bit lazy to me.

I second that, but what aircraft type was it on? If it was a 21 and full, then I can understand that. But if it was on a 20 or a 19, then that is totally something else = LAZY.

Quoting RFields5421 (Reply 4):
What was the time of day?

See......

Quoting DesertFlyer (Thread starter):
On the 24th I took the last flight of the day PHX-ONT....



Quoting Phllax (Reply 8):
US bases cabin service guidelines based on mileage, not block time.

This doesn't seem to be the case. The West folks do the service while the East folks do not. Something is not right here in their SOP, now that they are one airline.

Quoting Phllax (Reply 8):
There are different guidelines for East and West crews.

Seems like it, but like I said, they are now one airline. The guidelines need to be the same across the board, period.



A Safe Flight Begins With Quality Maintenance On The Ground.
User currently offlineDesertFlyer From United States of America, joined Nov 2005, 515 posts, RR: 0
Reply 12, posted (5 years 2 months 2 days 22 hours ago) and read 4261 times:

It was an A320. And the distance according to US website is 325 miles. By comparison LAX to SFO is 337 miles. I can't imagine them not doing drink service on a leg like that (yes I know US doesn't fly it) so that's why I found it odd to do it on this leg.

User currently offlineAirframeAS From United States of America, joined Feb 2004, 14150 posts, RR: 24
Reply 13, posted (5 years 2 months 2 days 22 hours ago) and read 4259 times:



Quoting DesertFlyer (Reply 12):
It was an A320.

How full was the flight, I forgot to ask....



A Safe Flight Begins With Quality Maintenance On The Ground.
User currently offlineCOEWRNJ From United States of America, joined Oct 2003, 1065 posts, RR: 19
Reply 14, posted (5 years 2 months 2 days 22 hours ago) and read 4252 times:



Quoting AirframeAS (Reply 11):
There are different guidelines for East and West crews.

Why is this the case?


User currently offlineDesertFlyer From United States of America, joined Nov 2005, 515 posts, RR: 0
Reply 15, posted (5 years 2 months 2 days 22 hours ago) and read 4228 times:

The flight probably had a 95-98% load factor. The last flight of the day is usually quite full with commuters and connections.

User currently offlineAirframeAS From United States of America, joined Feb 2004, 14150 posts, RR: 24
Reply 16, posted (5 years 2 months 2 days 22 hours ago) and read 4216 times:



Quoting DesertFlyer (Reply 15):

Then it is just probably sheer laziness. You can do a full A320 on that flight. WN does it all the time as well as F9.



A Safe Flight Begins With Quality Maintenance On The Ground.
User currently offlineMainliner From United States of America, joined Aug 2005, 419 posts, RR: 0
Reply 17, posted (5 years 2 months 2 days 21 hours ago) and read 4158 times:

As much as I'm ashamed to admit, it sounds like it was the crew's decision not to serve. They may well have been tired after having just finished working an inbound flight from PHL or CLT. Not sure about mainline, but our guidelines are for a FA to serve on flights longer than 45 minutes, and offer service on request for shorter flights. However, we still have FAs that just don't feel like getting up to serve.

One example I see a lot is ROA-CLT. On the Dash, most FA's will serve even a full flight. When the flight is operated by a CRJ, most of the time their FAs will not serve, also "due to the short duration of this flight", even though the block times are not all that different. (And there may only be 10 passengers on board.)



Every flight counts.
User currently offlinePhllax From United States of America, joined Jan 2006, 443 posts, RR: 0
Reply 18, posted (5 years 2 months 2 days 21 hours ago) and read 4122 times:



Quoting COEWRNJ (Reply 14):
Quoting AirframeAS (Reply 11):
There are different guidelines for East and West crews.

Why is this the case?

I should have explained this better. The East Crews and West Crews still have different contracts and different set of work rules and service guidelines. Same thing with the pilots.


User currently offlinePyrex From Portugal, joined Aug 2005, 4040 posts, RR: 28
Reply 19, posted (5 years 2 months 2 days 20 hours ago) and read 4084 times:



Quoting Flyboy_se (Reply 2):
This sounds a bit lazy to me.

Lazy? Try flying LIS-EWR on CO. Flight departs at 10:00AM and they bring lunch over at 10:30AM, doing absolutely nothing else during the rest of the flight. Honestly, who has lunch at 10:30AM (5:30AM in the destination!)? It is clearly a way of saying "screw you guys, we don't feel like working during the rest of this flight so have this crappy meal now or go hungry the rest of the flight".



Read this very carefully, I shall write this only once!
User currently offlineChepos From Puerto Rico, joined Dec 2000, 6229 posts, RR: 11
Reply 20, posted (5 years 2 months 2 days 20 hours ago) and read 4075 times:

A drink should have been served on that flight, if the PHX to LAS has a drink service (which at times can be less than 40 minutes, the ONT flight should have had a drink.

Regards,

Chepos



Fly the Flag!!!!
User currently offlineUSAirALB From United States of America, joined Sep 2007, 3148 posts, RR: 2
Reply 21, posted (5 years 2 months 2 days 20 hours ago) and read 4055 times:



Quoting DesertFlyer (Reply 12):
It was an A320. And the distance according to US website is 325 miles. By comparison LAX to SFO is 337 miles. I can't imagine them not doing drink service on a leg like that (yes I know US doesn't fly it) so that's why I found it odd to do it on this leg.

US flies a 734 on ALB-DCA. The loads are mixed, some days its good, others are terrible. I flew it in June, with a 100% load and I was in F. I was shocked to see that they offered Y full beverage service on that flight



E135/E140/E145/E70/E75/E90/CR2/CR7/CR9/717/732/733/734/735/73G/738/739/752/753/762/772/319/320/321/333
User currently offlineOzark1 From United States of America, joined Mar 2006, 513 posts, RR: 1
Reply 22, posted (5 years 2 months 2 days 18 hours ago) and read 3632 times:

A lot has to do with the base of the crew and how familiar they are with the route. Here out of DFW we are used to DFW-AUS, DFW-AUS, DFW-TUL, etc, yet I have heard that an out of base crew may elect just not to do it--it does boil down to laziness--plain and simple. Turbulence is one thing---would not attempt to do a service if it was rough---but it aint rocket science that a 45 minute flight gets a service.

User currently offlineNws2002 From United States of America, joined Feb 2008, 913 posts, RR: 0
Reply 23, posted (5 years 2 months 2 days 18 hours ago) and read 3627 times:

I hesitate to call any crew lazy, but 45 mins is plenty of time to pull off a service. Worst case run through with juice and water.

Quoting Pyrex (Reply 19):
Lazy? Try flying LIS-EWR on CO. Flight departs at 10:00AM and they bring lunch over at 10:30AM, doing absolutely nothing else during the rest of the flight. Honestly, who has lunch at 10:30AM (5:30AM in the destination!)? It is clearly a way of saying "screw you guys, we don't feel like working during the rest of this flight so have this crappy meal now or go hungry the rest of the flight".

I've worked that route many times. Most of the passengers want to sleep on that long of a flight, no matter what the time of departure or arrival is. So meal service just after takeoff is the best bet. If you don't want to eat right then just say so and you can have it later in the flight.


User currently offlineDeltAirlines From United States of America, joined May 1999, 8912 posts, RR: 12
Reply 24, posted (5 years 2 months 2 days 18 hours ago) and read 3534 times:



Quoting Phllax (Reply 18):
The East Crews and West Crews still have different contracts and different set of work rules and service guidelines. Same thing with the pilots.

What specifically in the contract specifies service? Delta/Northwest are still different carriers under different work rules and service has been standardized on both sides.

Seems rather pathetic that US Airways can't even standardize in-flight service four years after the merger. Just not good for the customer to have one brand, but two sets of service expectations - the average passenger could care less to know if it's a former-West or East plane, etc., let alone figure it out.


25 Pyrex : That might very well be the case, but at least the FAs could make an announcement to let people know they have that choice. Either that, or better ye
26 AirframeAS : The case is... well wait...that isn't my quote from Reply 11..... That makes no difference at all. It is still US Airways, one brand on one certifica
27 HAMAD : it seems to me its the crew choice. countless the times i flew on US airways after the merger with HP between PHX and SAN, they always did a drink ser
28 ScottB : The reasons are historical. Southwest was America West's biggest competitor at PHX and LAS, and Southwest's policy is to do a drink service on all fl
29 IAirAllie : You don't fly much on long haul international flights do you? I do as a passenger I have well over 100k already this year spread out over many carrie
30 Nws2002 : I should've been clearer in my post. Like IAirAllie pointed out the systems are simply not in place to allow "meals on demand" in economy. It will wo
31 AirframeAS : On all HP flights from PHX to any SoCal market, a basic beverage service was always done. Always. So in theory, the flight in question was done by Ea
32 Whisperjet727 : Scares me someone couldnt survive a 31 min flight without Diet Coke and pretzels
33 DesertFlyer : I just wanted to make it clear that I am not a US hater and it didn't bother me personally, I just thought it reflected poorly on the crew and airline
34 AirframeAS : PHX-ONT is not 31 minutes. But at the same time, I hope you are not being melodramatic here....
35 Pyrex : Over 63,000 nautical miles flown in the past 12 months, including 37,260 on 10 "long haul international" flights and a bunch of really long transcons
36 MSYPI7185 : OK, so I guess you would then complain if you only had a cup of water? US cannot win for losing! Did FA come back to check on you? Were you offered a
37 Joeljack : I little off the topic but I flew UA IAD-ROA and the plane was half full and got the no drink service announcement and the FA didn't get out of her se
38 Isitsafenow : You should fly NW, Mesaba or Pinnicle and listen to all those 'too short to serve' announcements. I can tell you its not the route, its the crew, Hell
39 AirframeAS : If that announcement was made, then it would never be an issue with me at all.
40 Cubsrule : At AA, DFW crews are much more likely to do service on short flights than ORD crews. At US East, CLT crews are probably the best (though even they wo
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