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Good Bye NWA PerkChoice  
User currently offlineCoronado From United States of America, joined Jun 1999, 1212 posts, RR: 2
Posted (5 years 2 months 2 weeks 5 days 10 hours ago) and read 6181 times:
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Now that DAL is moving the NWA World Perks program over to the Delta platform it looks like one of the best features of the NWA World Perks program is being discontinued--the ability to combine World Perks miles and cash i.e. PerksChoice to buy a ticket. I.e. one could use miles (such as 12,500 miles) for the outbound leg and paying cash for the return flight.

Is this a questiont that the Delta IT platform can't support this feature?

This was a great feature for college students who were tight on cash, or so my daughters and their friends tell me, and I think helped build loyalty for NWA for the 18- 21year old crowd.

Apparently DAL will offer some type of cash and miles programs for people that have an Amex card but under the new banking rules in the USA I gather anybody under 21 cannot get an Amex card!

Delta needs to rethink this and figure out a way to add the flexibility of PerksChoice to their FF customers.


The Original Coronado: First CV jet flights RG CV 990 July 1965; DL CV 880 July 1965; Spantax CV990 Feb 1973
20 replies: All unread, jump to last
 
User currently offlineDLPMMM From United States of America, joined Apr 2005, 3602 posts, RR: 10
Reply 1, posted (5 years 2 months 2 weeks 5 days 10 hours ago) and read 6155 times:

UMmmm, DL already has a similar system in place, called Pay With Miles.

It allows you to pay for some portion or all of a flight with miles. It has nothing to do with Amex.

If you book on-line on Delta.com, you will see this as an option on the screen where you make payment.


User currently offlineMichman From United States of America, joined Dec 2006, 567 posts, RR: 0
Reply 2, posted (5 years 2 months 2 weeks 5 days 10 hours ago) and read 6093 times:

Quoting DLPMMM (Reply 1):

It allows you to pay for some portion or all of a flight with miles. It has nothing to do with Amex.

From the website --

Pay with Miles is an exclusive benefit for SkyMiles® members with a Gold, Platinum, or Reserve Delta SkyMiles Credit Card from American Express.

In addition to the AMEX requirement, Delta does not award any miles on your flights when you use Pay with Miles. NW PerkChoice would award miles on the paid portion of your ticket.

NW Worldperks Visa card holders could also redeem 10,000 miles for a $100 discount cert (up to 6 per year). The great thing about these is that you still earned full miles on your ticket.

[Edited 2009-09-30 11:10:43]

User currently offlineCoronado From United States of America, joined Jun 1999, 1212 posts, RR: 2
Reply 3, posted (5 years 2 months 2 weeks 5 days 9 hours ago) and read 6022 times:
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Most college students assuming they are going to classes don't accrue a lot of miles during the year --ttrip at Thanksgiving, Xmas and Spring Break, is about it as most are working during the summer! So the ability to take 12,500 miles and some cash and get a ticket on NWA was great.

Quoting Michman (Reply 2):

According to the new banking rules my 19 year old is not eligible for a credit card until she is 21, and IMHO she should be able to use her visa debit card to pay for the cash portion of the Pay with Miles. I don't see any need for her to have an Amex card while in college.

Delta should rethink their Pay with Miles requirement to unlink it from having an Amex card and use the opportunity to develop DAL brand loyalty in kids who are in college but who will be in the work force in not too many years!

At least DAL/NWA is keeping a 2 year expiration on miles compared to the 18 months for the AAL Aadvantage program.



The Original Coronado: First CV jet flights RG CV 990 July 1965; DL CV 880 July 1965; Spantax CV990 Feb 1973
User currently offlineBlueFlyer From United States of America, joined Jan 2006, 4173 posts, RR: 2
Reply 4, posted (5 years 2 months 2 weeks 5 days 9 hours ago) and read 5954 times:
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Quoting Coronado (Reply 3):
According to the new banking rules my 19 year old is not eligible for a credit card until she is 21

That's because you don't trust her enough to be a co-signer. Ok, written in jest, but that is the second part of the rule. Anyone 18 - 21 can have a credit card provided that one parent is willing to co-sign (and assume the risks).



I've got $h*t to do
User currently offlineFWAERJ From United States of America, joined Jun 2006, 3824 posts, RR: 2
Reply 5, posted (5 years 2 months 2 weeks 5 days 9 hours ago) and read 5918 times:

According to NWA.com, there's currently IT issues, and they aren't eliminating the possibility of bringing it back:

"Why was PerkChoice eliminated? Will it be reinstated?

Due to the significant challenges and resources required to integrate two programs on very different platforms, we are not able to develop this functionality for Delta at this time; however, a similar Pay with Miles program for eligible Delta SkyMiles American Express Cardmembers is available to purchase tickets with a combination of miles and money. Once total integration of the two airlines is completed, we will revisit the program and development of this option."



"Did he really need the triple bypass? Or was it the miles?"
User currently offlineN7371f From United States of America, joined Jul 2008, 1749 posts, RR: 12
Reply 6, posted (5 years 2 months 2 weeks 5 days 8 hours ago) and read 5749 times:
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Quoting DLPMMM (Reply 1):
UMmmm, DL already has a similar system in place, called Pay With Miles.

It allows you to pay for some portion or all of a flight with miles. It has nothing to do with Amex.

If you book on-line on Delta.com, you will see this as an option on the screen where you make payment.

Mmmmm...spoken like a true all-blue DL supporter. NW's PerkChoice was a far better option than Pay With Miles. Let's see...

>Earn miles on the paid portion (no miles on DL period)
>Upgrade on the paid portion (no upgrade on DL period)
>Upgrade on the award portion if you were Platinum or Gold (no upgrade on DL period)
>No set miles to dollar amount (DL is 10,000 miles for $100 off). You could essentially do a perk choice for 12,500k miles with the paid return at the current fare price.

Additionally WorldPerks Visa Signature card holders have lost the ability to turn in 10,000 miles for a $100 discount off any ticket. And, again, that ticket earned miles, was upgradeable, etc...


User currently offlineBurnsie28 From United States of America, joined Aug 2004, 7564 posts, RR: 8
Reply 7, posted (5 years 2 months 2 weeks 5 days 7 hours ago) and read 5676 times:

This makes it sound like they are keeping Delta's current crappy website.


"Some People Just Know How To Fly"- Best slogan ever, RIP NW 1926-2009
User currently offlineChrisair From United States of America, joined Sep 2000, 2180 posts, RR: 3
Reply 8, posted (5 years 2 months 2 weeks 5 days 7 hours ago) and read 5631 times:

I thought you could pay for DL tickets with a money/miles combo? Like you could use 15,000 miles and get a $250 discount.

Quoting Coronado (Reply 3):
According to the new banking rules my 19 year old is not eligible for a credit card until she is 21, and IMHO she should be able to use her visa debit card to pay for the cash portion of the Pay with Miles. I don't see any need for her to have an Amex card while in college.

She's 19, who cares if you don't "see any need" for her to have an Amex card?

Regardless, what you can do is cosign for a card for her, like another poster said, - or - you could get a DL Amex and add her as another user. Going this route will be beneficial for her credit score (assuming you pay the bill in full, on time).

The second way is the best way, IMO, because you could get the card, put her DL/NW number on it, and you, yourself use it. Even though she's been "added" to the account, doesn't mean you need to give her the card. She benefits in a number of ways and there's little risk to you. Just make sure she's an "account owner" or whatever they call it. This way not only will you (or her) be able to use the money/miles combo, but you'll also help build her credit score.

One other thing: I've always thought these money/miles combos were a bit of a waste of miles. I used to use the Alaska one a lot, especially when it was a true 50% discount. Now that it's a $250 discount, it doesn't make sense.


User currently offlineDeltAirlines From United States of America, joined May 1999, 8913 posts, RR: 12
Reply 9, posted (5 years 2 months 2 weeks 5 days 7 hours ago) and read 5588 times:



Quoting Coronado (Thread starter):
Is this a questiont that the Delta IT platform can't support this feature?

That's the reason why - as of right now, it would take some work for Delta's IT platform to support PerkChoice. It's lower on the list of priorities to fix too than many other things.

Quoting Coronado (Thread starter):
Apparently DAL will offer some type of cash and miles programs for people that have an Amex card but under the new banking rules in the USA I gather anybody under 21 cannot get an Amex card!

Don't know about that, but I (and a few of my friends) have had Delta AmEx's in our own name before we were 21 (and we're still early 20s).

Quoting Coronado (Thread starter):

Delta needs to rethink this and figure out a way to add the flexibility of PerksChoice to their FF customers.

Delta is looking at trying to bring this back next year, once other stuff gets done. There are much more pressing priorities that need to be taken care of - one of which is something that is huge and trumps everything technologically in the short-term between now and December. This is an extremely high priority that affects a huge number of customers - more than PerkChoice, elite award upgrades, etc. combined represent.

Quoting DLPMMM (Reply 1):
It allows you to pay for some portion or all of a flight with miles. It has nothing to do with Amex.

It has everything to do with AmEx. AmEx insisted (as part of the billion-plus dollars it lent to Delta as part of bankruptcy) that PWM was only for AmEx users. AmEx does have quite a bit of say in the DL SkyMiles program (for better or for worse).

Quoting Burnsie28 (Reply 7):
This makes it sound like they are keeping Delta's current crappy website.

It's a double-edged sword. Believe it or not, there is stuff better about the Delta site that is not so great on the NW site. Also, there is a lot of the nwa.com staff staying on at the new Delta, and they are working on a lot of stuff to improve nwa.com.


User currently offlineTWFirst From Vatican City, joined Apr 2000, 6346 posts, RR: 52
Reply 10, posted (5 years 2 months 2 weeks 5 days 6 hours ago) and read 5522 times:



Quoting DeltAirlines (Reply 9):
Believe it or not, there is stuff better about the Delta site that is not so great on the NW site.

Maybe from a back-end perspective, but the user experience is far superior on nwa.com.



An unexamined life isn't worth living.
User currently offlineDeltAirlines From United States of America, joined May 1999, 8913 posts, RR: 12
Reply 11, posted (5 years 2 months 2 weeks 5 days 6 hours ago) and read 5511 times:



Quoting TWFirst (Reply 10):
Maybe from a back-end perspective, but the user experience is far superior on nwa.com.

In terms of flexibility of travel, nwa.com is superior. The ability to do a FlyNow online, etc. is great.

I find the nwa.com res platform to be very choppy. Now, I can't pin this all on NW, as they farm that out to Orbitz. That being said, as a customer, I prefer to book on delta.com, which flows a bit easier than nwa.com in my experiences and is not that choppy.

It all really depends on what you're trying to do though. A lot of the stuff that nwa.com offers can easily be done with a call to the Delta Platinum desk, which works for me.


User currently offlineFghtngsiouxatc From United States of America, joined Mar 2009, 218 posts, RR: 0
Reply 12, posted (5 years 2 months 2 weeks 5 days 6 hours ago) and read 5460 times:

I'm 19 and got the Delta Amex card just fine. I used it to get a flight to PNS for 13 cents! It was amazing. However, I do find it cheap of Delta to only offer Pay for Miles for Platinum Members and Amex cards.

And IMHO, I don't think there's anything wrong with an 18 year old having a credit card. If you're responsible enough and use it for small purchases and pay it off right away, it's a great way of building credit. All it takes is a little maturity and responsibility.


User currently offlineJetstar From United States of America, joined May 2003, 1662 posts, RR: 10
Reply 13, posted (5 years 2 months 2 weeks 5 days 6 hours ago) and read 5440 times:
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I have found Delta’s website the most frustrating reservation website I have ever used, I even have used NWA’s at times to book a flight on Delta metal because it is a little bit better. But the main problem with NWA’s site is that elites cannot book some emergency exit row seats if they are available at the time of booking, I’ve had to wait 24 hours before and jump on the computer to get these seats to hope Ibeat someone else to the seats, it’s like bidding on Ebay.

Quoting DeltAirlines (Reply 9):
There are much more pressing priorities that need to be taken care of - one of which is something that is huge and trumps everything technologically in the short-term between now and December. This is an extremely high priority that affects a huge number of customers - more than PerkChoice, elite award upgrades, etc. combined represent.

I am also elite on AA and their reservation web site is far superior to both NWA and Delta’s sites, I hope that what you mean by this statement is Delta is scrapping their current website and launching a totally new one, anything less than that is in my opinion a total waste of their time.

JetStar


User currently offlineTVNWZ From United States of America, joined Feb 2006, 2408 posts, RR: 2
Reply 14, posted (5 years 2 months 2 weeks 5 days 6 hours ago) and read 5436 times:



Quoting TWFirst (Reply 10):
Maybe from a back-end perspective, but the user experience is far superior on nwa.com.

As a 160-K BIS flyer each year for the last 15, and who has used both system extensively, the NWA site is far superior from this customer's perspective.


User currently offlineCubsrule From United States of America, joined May 2004, 23289 posts, RR: 20
Reply 15, posted (5 years 2 months 2 weeks 5 days 5 hours ago) and read 5385 times:



Quoting DeltAirlines (Reply 11):
I find the nwa.com res platform to be very choppy. Now, I can't pin this all on NW, as they farm that out to Orbitz. That being said, as a customer, I prefer to book on delta.com, which flows a bit easier than nwa.com in my experiences and is not that choppy.

Can you explain what you mean? I've used both extensively and never had a problem with NW (pre-merger, anyway - post-merger has been a different story). I can't say the same for DL.



I can't decide whether I miss the tulip or the bowling shoe more
User currently offlineUtapao From Thailand, joined Jul 2005, 645 posts, RR: 8
Reply 16, posted (5 years 2 months 2 weeks 4 days 12 hours ago) and read 4304 times:



Quoting DeltAirlines (Reply 11):
find the nwa.com res platform to be very choppy. Now, I can't pin this all on NW, as they farm that out to Orbitz

Are you sure about this. I understood Orbitz was nothing more than the fulfillment center for booking made on NW. Orbitz, as far as my last interaction with them, had no reservation platform per se. Perhaps I misunderstood your statement.

Safe travels!



Sawasdee khrab!
User currently offlineN801NW From United States of America, joined Jul 2004, 744 posts, RR: 1
Reply 17, posted (5 years 2 months 2 weeks 3 days 16 hours ago) and read 3723 times:



Quoting Cubsrule (Reply 15):
Quoting DeltAirlines (Reply 11):
I find the nwa.com res platform to be very choppy. Now, I can't pin this all on NW, as they farm that out to Orbitz. That being said, as a customer, I prefer to book on delta.com, which flows a bit easier than nwa.com in my experiences and is not that choppy.

Can you explain what you mean? I've used both extensively and never had a problem with NW (pre-merger, anyway - post-merger has been a different story). I can't say the same for DL.

I've experienced the problem too. The browser just freezes for a moment while loading flights and fares on to the screen. I've tried several different browsers and PC's and they all do it for me. As far as I can tell, this "enhancement" happened after the merger was completed.

Orbitz does provide the nwa.com fare search engine, but NW does the tcketing.


User currently offlineTVNWZ From United States of America, joined Feb 2006, 2408 posts, RR: 2
Reply 18, posted (5 years 2 months 2 weeks 2 days 13 hours ago) and read 3514 times:



Quoting N801NW (Reply 17):
Orbitz does provide the nwa.com fare search engine, but NW does the tcketing

Orbitz is a travel company. The search engine is from ITA Software which provides most travel site search engines.


User currently offline787KQ From United States of America, joined Mar 2006, 549 posts, RR: 0
Reply 19, posted (5 years 2 months 2 weeks 1 day 11 hours ago) and read 3332 times:



Quoting TWFirst (Reply 10):
Maybe from a back-end perspective, but the user experience is far superior on nwa.com.



Quoting Jetstar (Reply 13):
I have found Delta’s website the most frustrating reservation website I have ever used, I even have used NWA’s at times to book a flight on Delta metal because it is a little bit better. But the main problem with NWA’s site is that elites cannot book some emergency exit row seats if they are available at the time of booking, I’ve had to wait 24 hours before and jump on the computer to get these seats to hope Ibeat someone else to the seats, it’s like bidding on Ebay.

Delta's FF booking engine is horrible. NWA's was great, easy-to-use, gave the user an ability to find seats.


User currently offlineIflykpdx From United States of America, joined Mar 2007, 287 posts, RR: 0
Reply 20, posted (5 years 2 months 2 weeks 1 day 10 hours ago) and read 3301 times:

I really love(d) the NWA account management on the site. Showed your reservations, mileage status, everything you'd really want. Delta's seems to split it up into a bunch of different, somewhat hard to find pages. I really wish they were going with the NWA frontend.


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