CLE757 From United States of America, joined Apr 2005, 1102 posts, RR: 0 Posted (4 years 6 months 1 week 6 days 21 hours ago) and read 3141 times:
CLE set local MBR record for third time this year
CLE finished the month of September with a record-breaking mishandled baggage ratio (MBR) of 0.93, exceeding the previous low mark of 1.14 set in May.
CLE has met or exceeded its MBR goal each month and is currently operating at a 1.41 rate this year.
“Finishing a month below 1.00 is amazing,” said CLE Terminal Ops Director Louis Smilanich. “To have only 226 bag files on just under a quarter of a million enplanements is a testament to how well the Terminal Operations employees are performing their jobs.”
Louis noted that this achievement also involves the ATO and Hub Ops.
“We certainly want to thank the employees from both of these departments for their involvement,” he said. “As a station, we take a lot of pride in providing a great product to our customers, especially regarding baggage handling.”
Swa4life From United States of America, joined Jul 2009, 380 posts, RR: 1
Reply 1, posted (4 years 6 months 1 week 6 days 20 hours ago) and read 3142 times:
Way to go guys! Not nearly enough credit is given to ramp workers for a job well done. I guess it's because the general public just doesn't understand the volume and complexity of the operation, and how many opportunities there are for something to go wrong moving a bag from flight to flight. It really is a wonder how so few bags are mishandled over the course of a year. It's because of the hard work and dedication from the guys under the wing, who are often never noticed.
And just to harp on the point as little more. Ramp workers really are the unsung heros of the airline industry. They really are the ones turning the cranks and pulling the levers of the operation. Don't let anyone fool you, ramp makes it all happen. Pilots flip switches, flight attendants serve drinks, and customer service is crowd control. The rampers here know what I'm talking about. I'm sure everyone else will object..
Flyfree727 From United States of America, joined Jul 2007, 645 posts, RR: 0
Reply 6, posted (4 years 6 months 1 week 5 days 22 hours ago) and read 2405 times:
Quoting Swa4life (Reply 1): Pilots flip switches, flight attendants serve drinks, and customer service is crowd control. The rampers here know what I'm talking about. I'm sure everyone else will object..
haha.. thats funny.. many times when we are pulling into the alley way the capt will say something like ... just waiting for our ground crew to get positioned.. .... that usually translates into.. just waiting for someone to go wake up the ground crew... patting yourself on the back is a good thing and yes the rampers also have a tough job.. I like to think its more of a team effort among all employees that keep the operation running.
Joeman From United States of America, joined Apr 2005, 690 posts, RR: 0
Reply 7, posted (4 years 6 months 1 week 3 days 8 hours ago) and read 2153 times:
Sincere congratulations and much respect and admiration for the CLE personnel who are consistently praised for an outstanding job, especially considering the following environment they've dealt with for many years now:
Quoting CLE757 (Reply 3): Quoting B595 (Reply 2):
I really hope cle keeps its status as a CO hub. I much prefer connecting there than at that pit otherwise known as EWR.
I agree, but cle is always first for cuts and last for flight additions. Even though loads are good.