Sponsor Message:
Civil Aviation Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
QF A380 Passengers Stranded For 26 Hours In SYD?  
User currently offlineSpringbok747 From Australia, joined Nov 2004, 4387 posts, RR: 10
Posted (5 years 2 months 1 week 4 hours ago) and read 15203 times:

FRUSTRATED passengers have been stranded in Sydney for more than 26 hours following problems with two Qantas A380s.

http://www.news.com.au/travel/story/0,28318,26203305-5014090,00.html

Any idea what these 'problems' were? Or is it just the usual QF-bashing by the local media?

Mods, please delete if this has been posted before, I did a search but didn't find anything related to this topic.


אני תומך בישראל
44 replies: All unread, showing first 25:
 
User currently offlineScyld From United Kingdom, joined Oct 2009, 5 posts, RR: 0
Reply 1, posted (5 years 2 months 1 week 4 hours ago) and read 15212 times:

I am aware that at least one was engine related.

User currently offlineCosmofly From United States of America, joined May 2009, 649 posts, RR: 0
Reply 2, posted (5 years 2 months 1 week 4 hours ago) and read 15216 times:

Only 120 pax? Is this load typical during this economic crisis?

User currently offlineCpd From Australia, joined Jun 2008, 4881 posts, RR: 37
Reply 3, posted (5 years 2 months 1 week 4 hours ago) and read 15217 times:

This is a bit of a storm in a tea-cup. The passengers were fed and provided accommodation.

Last time I got a big delay on another airline, the only kind of compensation we got was a little airline-ration tub of water, then later a 600ml bottle of water and a meal voucher barely adequate to by typical cheap takeaway food. For 9/10 hours. We didn't even get somewhere to sit down - because the location didn't have seating of any sort.

In comparison, Qantas has done a much better job - and there is little for these passengers to complain about.

And before some says something about me bringing up another airline, let me suggest that I'm pointing out that I didn't go running before the media complaining about it. I accepted it as a delay that was unavoidable and sometimes happens, and put up with it. Unlike some of these delayed Qantas passengers.

[Edited 2009-10-13 00:07:35 by cpd]

User currently offlineAeri28 From United States of America, joined Dec 2000, 709 posts, RR: 0
Reply 4, posted (5 years 2 months 1 week 4 hours ago) and read 15222 times:

Was United brought up in the article as a comparison?

User currently offlineByrdluvs747 From United States of America, joined Jul 2004, 2455 posts, RR: 1
Reply 5, posted (5 years 2 months 1 week 2 hours ago) and read 15222 times:



Quoting Cosmofly (Reply 2):
Only 120 pax? Is this load typical during this economic crisis?

I too am interested why an A380 is flying with such a load pax load?



The 747: The hands who designed it were guided by god.
User currently offlineAstuteman From United Kingdom, joined Jan 2005, 10227 posts, RR: 97
Reply 6, posted (5 years 2 months 1 week 2 hours ago) and read 15223 times:
Support Airliners.net - become a First Class Member!



Quoting Springbok747 (Thread starter):
FRUSTRATED passengers have been stranded in Sydney for more than 26 hours following problems with two Qantas A380s.

Where does it say that the problem was with two A380's?
I can only see the term "replacement aircraft".....

Quoting Byrdluvs747 (Reply 5):
I too am interested why an A380 is flying with such a load pax load?

And I guess I'd ask "were these the only pax flying, or the only pax stranded?"

Rgds


User currently offlineAustrianZRH From Austria, joined Aug 2007, 1404 posts, RR: 0
Reply 7, posted (5 years 2 months 1 week 2 hours ago) and read 15222 times:



Quoting Byrdluvs747 (Reply 5):
I too am interested why an A380 is flying with such a load pax load?

Maybe 300 pax could be rebooked or placed on a replacement aircraft and 120 pax were stranded in SYD?



WARNING! The post above should be taken with a grain of salt! Furthermore, it may be slightly biased towards A.
User currently offlineSmi0006 From Australia, joined Jan 2008, 1552 posts, RR: 0
Reply 8, posted (5 years 2 months 1 week 2 hours ago) and read 15220 times:

Perhaps there were only 120pax on the service after the others had been transferred to different flights? Maybe they chose to remain with the A380 or all other flights were full and they could not be accommodated or were only traveling to SIN not through to LHR, thus not transferred on to the BKK and HKG LHR flights I don't know the timings and thus whether it was possible just a guess ....

User currently offlineLoneStarMike From United States of America, joined Jul 2000, 3865 posts, RR: 34
Reply 9, posted (5 years 2 months 6 days 20 hours ago) and read 15222 times:



Quoting Astuteman (Reply 6):
Where does it say that the problem was with two A380's?
I can only see the term "replacement aircraft".....

It says that right in the article.

Quote:
A replacement aircraft also experienced technical problems, forcing it to be returned to the terminal

Original aircraft had a problem. Replacement aircraft had a problem. That's two aircraft.

LoneStarMike


User currently offlineAstuteman From United Kingdom, joined Jan 2005, 10227 posts, RR: 97
Reply 10, posted (5 years 2 months 6 days 20 hours ago) and read 15223 times:
Support Airliners.net - become a First Class Member!



Quoting LoneStarMike (Reply 9):
Original aircraft had a problem. Replacement aircraft had a problem. That's two aircraft.

Spotted it.

At first I couldn't find where it said the replacement aircraft was another A380. That was my original question.
But it's discreetly buried in the first sentence....  Smile

Rgds


User currently offlineLightsaber From United States of America, joined Jan 2005, 13518 posts, RR: 100
Reply 11, posted (5 years 2 months 6 days 19 hours ago) and read 15222 times:
Support Airliners.net - become a First Class Member!



Quoting Astuteman (Reply 6):
And I guess I'd ask "were these the only pax flying, or the only pax stranded?"

That is my assumption, that the 'stranded passengers' were above and beyound what could be accomodated on other QF flights. Were any pax flown to Brisbane for service onward to LAX?

I really hope that that it was stranded passengers...

Interesting... I'll be curious if we find out more information.

Lightsaber



Societies that achieve a critical mass of ideas achieve self sustaining growth; others stagnate.
User currently offlinePlaneAdmirer From United States of America, joined Jul 2009, 564 posts, RR: 0
Reply 12, posted (5 years 2 months 6 days 19 hours ago) and read 15222 times:



Quoting Cpd (Reply 3):
In comparison, Qantas has done a much better job - and there is little for these passengers to complain about.

And before some says something about me bringing up another airline, let me suggest that I'm pointing out that I didn't go running before the media complaining about it. I accepted it as a delay that was unavoidable and sometimes happens, and put up with it. Unlike some of these delayed Qantas passengers.

Amen. Do I like delays, of course not. But they happen. It's always amazes me that airlines fly me around the US for under $500 each way with a fully staffed crew, in a $40 million plus aircraft, safely, and overall very reliably. If there is a repair that's needed, I am just grateful that it was found prior to being at 40,000 ft or so and then trying to figure out how to get back down safely.

I remember being in a snow delay and we had to go back to the gate for more fuel and I decided to go home rather than travel (my got stuck in the snow, etc and the trip was a boondoggle anyway). One of the passengers was griping and I pointed out how the airline wasn't making any money at this and he said he didn't care. I told him he will care when the CRJ gets up to 31,000 ft and he wants to know that all the repairs were properly made because the airline can afford to do so.

So many of us are so ridiculously spoiled it's embarrassing.


User currently offlineExFATboy From United States of America, joined Jul 2003, 2974 posts, RR: 9
Reply 13, posted (5 years 2 months 6 days 16 hours ago) and read 13174 times:



Quoting Cpd (Reply 3):
In comparison, Qantas has done a much better job - and there is little for these passengers to complain ab

Well, losing an entire day is something to complain about...people have these things called "jobs" and "families" and such, and having to sit in an airport or a hotel for an entire day just might be a problem for some, especially someone who's now in the position of having to call their boss and say "well, I'm going to miss a day of work because Qantas had two planes break down."

Now in the grand overall scheme of things, is it the end of the world? Nah. But they have every right to complain, at least to some extent.

Quoting PlaneAdmirer (Reply 12):
So many of us are so ridiculously spoiled it's embarrassing.

How is asking the airline to provide the service they agreed to provide you with being "spoiled"? Weather's one thing, having two planes go out of service due to maintenance issues is another.


User currently offlinePlaneAdmirer From United States of America, joined Jul 2009, 564 posts, RR: 0
Reply 14, posted (5 years 2 months 6 days 15 hours ago) and read 12792 times:



Quoting ExFATboy (Reply 13):
How is asking the airline to provide the service they agreed to provide you with being "spoiled"? Weather's one thing, having two planes go out of service due to maintenance issues is another.

I guess I believe things like that happen. It's a mechanical device and sometimes they need unscheduled maintenance. We are spoiled because we think we can travel the world in the lap of luxury without the slightest possible inconvenience for things that are quite likely to happen periodically.


User currently offlineIkramerica From United States of America, joined May 2005, 21580 posts, RR: 59
Reply 15, posted (5 years 2 months 6 days 15 hours ago) and read 12773 times:



Quoting PlaneAdmirer (Reply 14):
I guess I believe things like that happen. It's a mechanical device and sometimes they need unscheduled maintenance. We are spoiled because we think we can travel the world in the lap of luxury without the slightest possible inconvenience for things that are quite likely to happen periodically.

26 hour delay at the airline's home base is "the slightest possible inconvenience"?

I get it if it's an outstation. SYD is their home base. It's not a condemnation of the A380, but of QF. Unacceptable.



Of all the things to worry about... the Wookie has no pants.
User currently offlineKaiarahi From Canada, joined Jul 2009, 3070 posts, RR: 37
Reply 16, posted (5 years 2 months 6 days 15 hours ago) and read 12585 times:



Quoting ExFATboy (Reply 13):
How is asking the airline to provide the service they agreed to provide you with being "spoiled"? Weather's one thing, having two planes go out of service due to maintenance issues is another.



Quoting Ikramerica (Reply 15):
It's not a condemnation of the A380, but of QF. Unacceptable.

Have you ever had your car break down, despite having done all service and maintenance in accordance with the manufacturer's instructions, and had to take a cab/bus/subway and maybe miss an appointment? Brown smelly stuff happens.



Empty vessels make the most noise.
User currently offlineIkramerica From United States of America, joined May 2005, 21580 posts, RR: 59
Reply 17, posted (5 years 2 months 6 days 15 hours ago) and read 12380 times:



Quoting Kaiarahi (Reply 16):
Have you ever had your car break down, despite having done all service and maintenance in accordance with the manufacturer's instructions, and had to take a cab/bus/subway and maybe miss an appointment? Brown smelly stuff happens.

No. I have not. Sorry. I have never had a car break down. I buy quality cars, I maintain them properly, and not one in 19 years has broken down to the point that I was stranded for even a minute. Ever.

Your excuse for QF stranding pax at their hub is ludicrous. It's not some third hand car I own. It's a very expensive airplane designed to have a very high dispatch rate, and a very experienced maintenance crew trained to keep them running, and they can't get at least one ready in 26 hours?



Of all the things to worry about... the Wookie has no pants.
User currently offlineKaiarahi From Canada, joined Jul 2009, 3070 posts, RR: 37
Reply 18, posted (5 years 2 months 6 days 14 hours ago) and read 11964 times:



Quoting Ikramerica (Reply 17):
No. I have not. Sorry. I have never had a car break down.

Lucky you!

Quoting Ikramerica (Reply 17):
I buy quality cars, I maintain them properly, and not one in 19 years has broken down to the point that I was stranded for even a minute. Ever.

Actually, so do I. However, I still had the instrument panel freeze up on a 3 month old BMW M3 (quality car). Since it was a new model year, the techs hadn't had much experience and it took them a couple of days to fix (couldn't trace the fault, so they replaced the instrument cluster - which they had to order in).

Quoting Ikramerica (Reply 17):
very experienced maintenance crew trained to keep them running,

Highly trained, yes. Very experienced, not so much - QF only got the first A380 12 months ago. It could easily have been an issue the techs had never seen before.



Empty vessels make the most noise.
User currently offlineQFFlyer From Australia, joined Jun 2005, 380 posts, RR: 0
Reply 19, posted (5 years 2 months 6 days 14 hours ago) and read 11946 times:



Quoting Ikramerica (Reply 15):
It's not a condemnation of the A380, but of QF. Unacceptable

Baloney. How do you know what has happened? Before you make these all encompassing accusations, I suggest you find some facts. As usual half the facts, all the judgement. For instance are you aware of the issues QF & Airbus are having with CASA regarding compasses?

Cheers


User currently offlineEXCOASA1982 From United States of America, joined Oct 2008, 164 posts, RR: 0
Reply 20, posted (5 years 2 months 6 days 14 hours ago) and read 11545 times:



Quoting Lightsaber (Reply 11):
That is my assumption, that the 'stranded passengers' were above and beyound what could be accomodated on other QF flights. Were any pax flown to Brisbane for service onward to LAX?

SYD-BNE-LAX-LHR....oooh, that's the long way around!


User currently offlineCorey07850 From United States of America, joined Feb 2004, 2528 posts, RR: 5
Reply 21, posted (5 years 2 months 6 days 13 hours ago) and read 11253 times:



Quoting Kaiarahi (Reply 16):
Have you ever had your car break down, despite having done all service and maintenance in accordance with the manufacturer's instructions, and had to take a cab/bus/subway and maybe miss an appointment? Brown smelly stuff happens.

If your car broke down at the dealership wouldn't you think the auto repair department could have it fixed in 26 hours? Or maybe they could offer you a loaner of the hundreds of other cars they have laying around?

As the other poster said, this is more of an issue with Qantas than it's a knock on the A380.


User currently offline7673mech From United States of America, joined Mar 2004, 744 posts, RR: 0
Reply 22, posted (5 years 2 months 6 days 13 hours ago) and read 10931 times:
Support Airliners.net - become a First Class Member!

Quoting QFFlyer (Reply 19):
Baloney. How do you know what has happened? Before you make these all encompassing accusations, I suggest you find some facts. As usual half the facts, all the judgement. For instance are you aware of the issues QF & Airbus are having with CASA regarding compasses?

Cheers

His point was there is no way there should be a 26 hour stranding at your main base/hub.
In 26 hours an alternate solution should have been found - i.e. reprotection, aircraft swap, or a combination of both.

Mechanical problems will happen however - its how the airline reacts to them as what is perceived in public.

The public wants to get from point A to point B - they really don't care about fleet campaigns, AD's, or any other regulatory issue.

They paid for a service and want some satisfaction.

I have worked in MX many years - I understand the chaos that happens when there is an issue but the general public doesn't and doesn't care.

And right, wrong or indifferent ... the media will report it as they see it.

[Edited 2009-10-13 14:57:07]

User currently offlineG38 From United States of America, joined Oct 2009, 229 posts, RR: 0
Reply 23, posted (5 years 2 months 6 days 13 hours ago) and read 10931 times:
Support Airliners.net - become a First Class Member!

This is a rather obvious question I am embarrassed to say I don't know, but how many people is an A380 capable of holding?

User currently offline7673mech From United States of America, joined Mar 2004, 744 posts, RR: 0
Reply 24, posted (5 years 2 months 6 days 13 hours ago) and read 10887 times:
Support Airliners.net - become a First Class Member!



Quoting G38 (Reply 23):
This is a rather obvious question I am embarrassed to say I don't know, but how many people is an A380 capable of holding?

About 450 on Qantas.


25 EK413 : The passenger's originally listed on the A380 QF031 departure received compensation, accommodated on other flights. This is the reason's behind the l
26 NZ193 : I'm form New Zealand and rumors going around that the EK A380 that flies here from Sydney isn't doind to well either. somedays they are only half fil
27 CyberUAL : I must say that QF is very accommodating when it comes to delay and rebooking. I know they go out of their way to make sure the pax get to their final
28 EmiratesUK : It is a well known fact that EK fly SYD/MEl/BNE - AKL/CHC because its cheaper than leaving the aircraft on the ground. They also do very well on carg
29 Mikey72 : Oh to have a 747 full of passengers like you !! Never gonna happen is it.
30 Lufthansa : Well I'm no defender of US airlines... but my experience has been the opposite. I've had similar things happen to me on American. Solution was they s
31 Kaiarahi : Perhaps they were, and the 120 who waited were only the remaining pax who couldn't / didn't want to be accommodated on alternate flights. It would be
32 Lufthansa : There is of course the issue of the return flight too. If that aircraft never made it to LHR at all, they'd need to rebook all the return pax. No dou
33 V Jet : OK here are the facts. The reason the load on the delayed QF031 was light is that it was waiting to operate off the inbound QF032. This was due to a m
34 Gogojet : Thank you V JET for the factual account. I am sure that everybody tried their best to get the a380 on its way. It is just one of those things that hap
35 Kaiarahi : Thanks V Jet. Facts trump speculation every time.
36 UAL747DEN : Were not talking about a car here were talking about a very complicated aircraft. And again with the "loaner" comment, this is not your car this is a
37 Springbok747 : Thanks for the facts V Jet. Wow..isn't that a waste of one whole 380 operating all the way to LHR empty? Couldn't they put some pax bound for LHR on i
38 V Jet : Springbok the pax had already been moved to the scheduled QF031 as there was still a little doubt about the A380 serviceability. By the time the A380
39 474218 : Cheaper to operate empty. Even with a minimal amount of PAX they would have had to have a full cabin crew, catering, a jet way in LHR, load and unloa
40 DTWLAX : Who is at a loss here? not passengers but the car owner! And people have not paid you in excess of $1000 to travel in your car. Why would they care i
41 Springbok747 : Ah..ok, thanks for that V Jet and 474218. Just wondering if an empty A380 can fly SYD-LHR nonstop? (stupid question..sorry).
42 Kaiarahi : I think you're missing my point (mechanical infallibility - not), but everyone else seems to get it, so I can't be bothered explaining again.
43 V Jet : And that is exactly what happened!
44 SunriseValley : I believe there was an in flight shutdown on a A380 SYD-SIN about 2 to 3 weeks ago. This makes two in about one month. Not good in my view.
Top Of Page
Forum Index

This topic is archived and can not be replied to any more.

Printer friendly format

Similar topics:More similar topics...
2nd Time For NW 742 In SYD? posted Tue Jul 15 2008 19:42:00 by 1821
DL Passengers Stuck On Runway 9+ Hours In LGA posted Thu Feb 15 2007 16:10:15 by InTheSky74
PIA Passengers Stranded For 17hrs At Dubai Airport posted Tue Aug 2 2005 19:36:40 by Jacobin777
Delta To Ask For 26.5% Cut In Pilot's Wages posted Thu May 15 2003 18:18:52 by Sllevin
What Is It Like For 14 Hours In A DL MD-11 In Y? posted Sun Feb 3 2002 03:05:07 by Airplanetire
Ghana Passengers Stranded In BGI For 2.5 Months posted Thu May 8 2008 23:21:47 by MAH4546
Aerogal Strands Passengers For 9 Hours In GYE posted Thu Nov 29 2007 15:25:04 by Ptcflyer
Fog In SYD = Problems For UA Passengers posted Tue May 15 2007 03:57:51 by QF108
Jet Star Passengers Stranded In HNL For 2 Days posted Sun Apr 15 2007 02:51:15 by Safs
800 AI Passengers Stranded In Riyadh For Two Days posted Wed Dec 24 2003 02:48:51 by Gamps