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DL's JFK-LAX And BusinessElite  
User currently offlineFlyASAGuy2005 From United States of America, joined Sep 2007, 7004 posts, RR: 7
Posted (5 years 1 month 3 weeks 5 days 7 hours ago) and read 8288 times:

Anyone flown this route recently? Rememer the huge thread a while back when they announced they will be introducing "BusinessElite Service" between the city pairs. The issue was whether or not there will be the BizElite service we see on internationl flights or just the cabin and seats with regular domestic first service.

Comments please.


What gets measured gets done.
38 replies: All unread, showing first 25:
 
User currently offlinePanamair From United States of America, joined Oct 2001, 4970 posts, RR: 25
Reply 1, posted (5 years 1 month 3 weeks 5 days 7 hours ago) and read 8277 times:
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Yes, international BusinessElite items such as duvets, large feather pillows, noise-cancelling headsets, proper silverware, linen, table settings, etc., have all been rolled out to both JFK-LAX and JFK-SFO. Meal is almost international Business-Elite like though an upgraded menu, including special wine selections, etc., will be rolled out sometime in mid-November. WiFi to come also around November (or December?)...

User currently offlineCokePopper From United States of America, joined May 2008, 1189 posts, RR: 10
Reply 2, posted (5 years 1 month 3 weeks 5 days 7 hours ago) and read 8137 times:

Correct. We are being told that the roll-out will be in two phases.

Phase 1 as Panamair mentioned which is already complete, includes BE china, glassware and flatware; BE linens and napkins; and BE pillows, duvets and noise-cancelling headsets.

Phase 2 will be complete on Nov. 19, and will include the addition of revised service delivery procedures, wine selections chosen by Andrea Robinson and upgraded menus.


User currently offlineRIX From United States of America, joined Aug 2000, 1787 posts, RR: 1
Reply 3, posted (5 years 1 month 3 weeks 5 days 6 hours ago) and read 8087 times:

Lounge access? To me, obviously, yes, but as I was denied it by UA flying domestic Business a year ago...

User currently offlinePanamair From United States of America, joined Oct 2001, 4970 posts, RR: 25
Reply 4, posted (5 years 1 month 3 weeks 5 days 6 hours ago) and read 8035 times:
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Quoting RIX (Reply 3):
Lounge access? To me, obviously, yes, but as I was denied it by UA flying domestic Business a year ago...

Yes, complimentary SkyClub access is included for all Business Class pax between JFK and LAX/SFO/SEA/PDX/SAN, regardless of whether the pax was upgraded to Business Class or using an award ticket. Lounge access has been part of the deal even before the introduction of this upgraded BE service between JFK and LAX/SFO.


User currently offlineIkramerica From United States of America, joined May 2005, 21580 posts, RR: 59
Reply 5, posted (5 years 1 month 3 weeks 5 days 5 hours ago) and read 7878 times:

So the serving all the food at once on lunchroom trays is coming to an end? Finally...


Of all the things to worry about... the Wookie has no pants.
User currently offlineRIX From United States of America, joined Aug 2000, 1787 posts, RR: 1
Reply 6, posted (5 years 1 month 3 weeks 5 days 3 hours ago) and read 7744 times:



Quoting Panamair (Reply 4):
complimentary SkyClub access is included for all Business Class pax

- good to see DL doing it for real. UA's "only international pax can get there" was laughably Soviet-like, and the whole service was a joke (free lunch boxes...)..


User currently onlineOA412 From United States of America, joined Dec 2000, 5371 posts, RR: 25
Reply 7, posted (5 years 1 month 3 weeks 5 days 1 hour ago) and read 7577 times:

Here's a promotional video that DL produced highlighting the new trancon BE service:

http://www.youtube.com/watch?v=gw9Xgb-cRvM

[Edited 2009-10-23 15:12:02]


Hughes Airwest - Top Banana In The West
User currently offlineMCOAviationFan From United States of America, joined Jul 2007, 247 posts, RR: 0
Reply 8, posted (5 years 1 month 3 weeks 5 days ago) and read 7497 times:

On Nov.1, DL will roll out the following on transcon flights between JFK and LAX/SFO.

-printed menus
-warmed nuts and appetizer
-choice of 3 hot entrees
-upgraded wines
-fruit and cheese
-ice cream sundaes
-warmed cookies served prior to arrival

WiFi will be complete on the transcon fleet by mid December.


User currently offlineDLMD90 From United States of America, joined Jan 2009, 257 posts, RR: 0
Reply 9, posted (5 years 1 month 3 weeks 5 days ago) and read 7447 times:



Quoting Ikramerica (Reply 5):
So the serving all the food at once on lunchroom trays is coming to an end? Finally..

 checkmark   checkmark   checkmark 

LOL, this made me laugh, because it's SO true! It also tasted like lunchroom food, this product needed a serious upgrade!


User currently offlineCokePopper From United States of America, joined May 2008, 1189 posts, RR: 10
Reply 10, posted (5 years 1 month 3 weeks 5 days ago) and read 7411 times:



Quoting MCOAviationFan (Reply 8):
On Nov.1, DL will roll out the following on transcon flights between JFK and LAX/SFO.

-printed menus
-warmed nuts and appetizer
-choice of 3 hot entrees
-upgraded wines
-fruit and cheese
-ice cream sundaes
-warmed cookies served prior to arrival

Already done, see post above. Phase 2 start Nov 19th


User currently offlineGayStudPilot From United States of America, joined Dec 2007, 457 posts, RR: 7
Reply 11, posted (5 years 1 month 3 weeks 4 days 23 hours ago) and read 7333 times:

Is this service only on the BE configured 757s? Or is it being offered in domestic F on those routes also?

I was on SFO-JFK a couple of weeks ago. Part of "phase 1" had been rolled out, but no table linens (paper placemats instead), no large pillow, no duvet. However, the overall service was a vast improvement from recent years.

I actually preferred the ice cream truffle to the sundae... which to me, after all the food that's been served to that point, is just indicative of the OBESITY problem we have in the States.


User currently offlineCokePopper From United States of America, joined May 2008, 1189 posts, RR: 10
Reply 12, posted (5 years 1 month 3 weeks 4 days 23 hours ago) and read 7263 times:



Quoting GayStudPilot (Reply 11):
Is this service only on the BE configured 757s?

yes

JFK-LAX BE service started earlier this month and JFK-SFO BE service starts tomorrow
Oct 24th. Second phase for both routes starts Nov 19


User currently offlineGayStudPilot From United States of America, joined Dec 2007, 457 posts, RR: 7
Reply 13, posted (5 years 1 month 3 weeks 4 days 23 hours ago) and read 7238 times:



Quoting CokePopper (Reply 12):


Quoting GayStudPilot (Reply 11):
Is this service only on the BE configured 757s?

yes

So the service will disappear as aircraft are re-deployed on Int'l routes as demand recovers.


User currently offlineCokePopper From United States of America, joined May 2008, 1189 posts, RR: 10
Reply 14, posted (5 years 1 month 3 weeks 4 days 23 hours ago) and read 7220 times:



Quoting GayStudPilot (Reply 13):
So the service will disappear as aircraft are re-deployed on Int'l routes as demand recovers.

That's what I was thinking, but others on here believe that we have enough Intl 75's to
go around with the addition of the NW intl 75's. I guess we will see by the spring time
or perhaps earlier.
I hope they don't do this just to drop it.. Then again, we have seen it before Sad


User currently offlineMCOAviationFan From United States of America, joined Jul 2007, 247 posts, RR: 0
Reply 15, posted (5 years 1 month 3 weeks 4 days 21 hours ago) and read 7120 times:



Quoting CokePopper (Reply 10):
Already done, see post above. Phase 2 start Nov 19th

I posted more detail than what was previously listed. I do stand corrected on the start date, however. It is indeed Nov. 19.


User currently offlineMilesDependent From Australia, joined Sep 2001, 862 posts, RR: 0
Reply 16, posted (5 years 1 month 3 weeks 4 days 21 hours ago) and read 7056 times:



Quoting MCOAviationFan (Reply 8):
-printed menus
-warmed nuts and appetizer
-choice of 3 hot entrees
-upgraded wines
-fruit and cheese
-ice cream sundaes
-warmed cookies served prior to arrival

If there's 3 hot entrees, are there also 3 hot mains?


User currently offlineAware From Australia, joined Sep 1999, 59 posts, RR: 0
Reply 17, posted (5 years 1 month 3 weeks 4 days 20 hours ago) and read 7003 times:

Our American friends have stubbornly refused to change their use of the word entrée to reflect that it should refer to a starter or less substantial course in a meal (the irony being the substantial size of an entrée in the standard US restaurant). Those foreign languages are very confusing.

User currently onlineN1120A From United States of America, joined Dec 2003, 26775 posts, RR: 75
Reply 18, posted (5 years 1 month 3 weeks 4 days 20 hours ago) and read 6956 times:



Quoting MilesDependent (Reply 16):

If there's 3 hot entrees, are there also 3 hot mains?



Quoting Aware (Reply 17):
Our American friends have stubbornly refused to change their use of the word entrée to reflect that it should refer to a starter or less substantial course in a meal (the irony being the substantial size of an entrée in the standard US restaurant). Those foreign languages are very confusing.

Yep. Quirk of our dialect, which tends to use more French words but not always in the right context.



Mangeons les French fries, mais surtout pratiquons avec fierte le French kiss
User currently offlineNewYorkCityBoi From United States of America, joined Sep 2006, 193 posts, RR: 0
Reply 19, posted (5 years 1 month 3 weeks 4 days 12 hours ago) and read 6305 times:



Quoting DLMD90 (Reply 9):
Quoting Ikramerica (Reply 5):
So the serving all the food at once on lunchroom trays is coming to an end? Finally..

checkmark checkmark checkmark

LOL, this made me laugh, because it's SO true! It also tasted like lunchroom food, this product needed a serious upgrade!

from the video in youtube (link above) look like everything is still served at once on a tray??


User currently offlineLACA773 From United States of America, joined Nov 2004, 4064 posts, RR: 2
Reply 20, posted (5 years 1 month 3 weeks 4 days 12 hours ago) and read 6255 times:
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Quoting RIX (Reply 6):
good to see DL doing it for real. UA's "only international pax can get there" was laughably Soviet-like, and the whole service was a joke (free lunch boxes...)..

What? This doesn't make sense. I've become a critic of UA but have to say it sounds like your're saying they are catering IAD-DME with domestic BOB meals served complimentary to the J cabin on the few and far between three class a/c? This should be catered at what UA say is international unless they forgot to think about those who bring in the revenue to keep them in the air..

Will they be posting what the actual menu will be?

Since this route is now flying with a BE product vs transcon F, did the fares go up accordingly or have they basically kept them the same for the time being to promote the new & enhanced service.
No matter how remote it might be, is there a chance they will treat the main cabin like international and re-instate meal service over BOB.


User currently offlineSectflyer From United States of America, joined Oct 2008, 359 posts, RR: 0
Reply 21, posted (5 years 1 month 3 weeks 4 days 10 hours ago) and read 6100 times:

I am going to SFO in for Christmas this year. I had the choice of using 40,000 miles for coach or 45,000 miles for BE! I hope the drive to JFK is worth it!!!!!

[Edited 2009-10-24 05:38:52 by sectflyer]

[Edited 2009-10-24 05:39:51 by sectflyer]

User currently offlineAM001 From United States of America, joined Jan 2004, 221 posts, RR: 5
Reply 22, posted (5 years 1 month 3 weeks 4 days 6 hours ago) and read 5575 times:
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So I take it that whenever a 763 appears on the itinerary after November for any LAX-JFK, it will be already featuring the BE seats and service?

Also, DL's reservation system already labels the service as "Business" and not "First"...



"Je vole car cela libere mon esprit de la tyrannie des choses insignifiantes" - St. Exupery
User currently offlineDLATL777 From United States of America, joined Aug 2008, 31 posts, RR: 0
Reply 23, posted (5 years 1 month 3 weeks 4 days 6 hours ago) and read 5537 times:



Quoting AM001 (Reply 22):

So I take it that whenever a 763 appears on the itinerary after November for any LAX-JFK, it will be already featuring the BE seats and service?

Also, DL's reservation system already labels the service as "Business" and not "First"...

You need to know a few things about the DL reservation first.


1. The denotation of "Business" vs "First" means nothing from a domestic perspective; Any flight with a flight # that is either a continuating or terminating leg of a international flight with the same flight # causes the forward cabin to become "Business" (case and point, DL 19 used to travel LGA-ATL-PVG, the LGA-ATL was a domestic configured 757, while ATL-PVG was of course an internationally BE configured 777-200ER; The LGA-ATL portion was still labeled as "Business").

2. Yes, anytime a 767-300ER appears on this route it will be an internationally configured bird with Business Elite style seats.


User currently offlineTommy767 From United States of America, joined Aug 2003, 6929 posts, RR: 9
Reply 24, posted (5 years 1 month 3 weeks 2 days 18 hours ago) and read 5184 times:



Quoting Panamair (Reply 4):
Yes, complimentary SkyClub access is included for all Business Class pax between JFK and LAX/SFO/SEA/PDX/SAN, regardless of whether the pax was upgraded to Business Class or using an award ticket.

Yes this is true. In march I flew LAX-JFK-BOS and supposed to fly BOS-JFK-LAX but instead did BOS-ATL-LAX because BOS-JFK was cancelled for weather. I was able to use the clubs in LAX, JFK, and BOS. My favorite club was JFK because of all the free snacks they have out for the international pax in the afternoon. LAX is nice and had some free stuff, BOS was new and kind of bland but had Sam Adams on draft.

Quoting MCOAviationFan (Reply 8):
On Nov.1, DL will roll out the following on transcon flights between JFK and LAX/SFO.

Hope that I get upgraded to F on these flights as a silver. I'm flying LAX-JFK-LAX for thanksgiving and checked the seat maps before booking and they look pretty open.



"KEEP CLIMBING" -- DELTA
25 RIX : - nope, I was talking about UA domestic Business. They denied lounge access because I was not flying internationally (long leave the USSR), and while
26 FlyASAGuy2005 : This is good to hear (late post; I know). Glad that this pretty much puts all the doubters from the original post to bed.
27 AA767400 : Sounds like AA's transcon service. Kudos to DL for upgrading in this market where it was much needed. Oh and yes, those sundaes will have you sitting
28 Sectflyer : I was wondering what is done for morning flights? Is it breakfast then a lunch before landing?
29 JKJ777 : Good luck with this.......terrible time of year to travel. Now with the merger of the NWA elites, silvers can have tough times with upgrades, especia
30 Tommy767 : I'm checking the seat maps and on the the 3:00pm flight on 11/25/09 only 2 seats out of the 16 are booked. Maybe thats just luck. What are the odds o
31 RJpieces : What is Delta going to do once the 75Es are sent back to Europe for the summer?
32 DLMD90 : I am Flying JFK-SFO on 11/17 Should I expect the entire updated service on my flight? The New food selections started on 11/1?
33 WorldTraveler : DL clearly is making the investment knowing that the a/c might be rotated for int'l use. But they also realize they have to PERMANENTLY upgrade the p
34 CokePopper : See reply #2
35 Jkj777 : Well, it all depends on the seats that are available once the upgrade window becomes available.....5 days prior to the flight for Platinums, 3 days p
36 Sectflyer : I just made gold with a trip form BDL to SEA but was still a silver for the actual trip. Upgrades as a silver are funny. I was upgraded going out a da
37 Tommy767 : Thus meaning coach passengers can upgrade to first by paying for it at the gate? That seems rare at DL. I see that stuff going on more when I've flow
38 DLMD90 : So if this was already done as of Nov 1st, what exactly IS phase 2? Just an upgraded menu and wines?
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