Sponsor Message:
Civil Aviation Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
Best Buy Exec Denied First  
User currently offlineVANGUARD737 From United States of America, joined Aug 2001, 683 posts, RR: 4
Posted (4 years 10 months 3 weeks 1 day 16 hours ago) and read 20766 times:

http://www.myfoxdc.com/dpp/news/man-...d-out-of-first-class-united-110309

According to this article, an executive with Best Buy was denied a United First upgrade because he was wearing a track suit.

United, like most airlines, maintains a dress code for first class that does not allow most casual clothing (jeans, t-shirts, shorts, track suits, etc).

Apparently he was "humiliated" when the gate agent told him he could not fly first class in his track suit and she denied his upgrade.

I congratulate the gate agent for enforcing a fair policy!

I highly doubt he was humiliated, and I do not see why he couldn't change into someting nicer or just accept the policy.

Then he claims that his Red Carpet Club membership should override the policy - give me a break! Anyone can purchase a Red Carpet Club membership online for a few hundred bucks.

Slow news day in my opinion - and this guy needs to stick to his running business and let the airlines stick to theirs.

Am I wrong?


320 717 722 732 733 735 737 738 744 752 753 763 772 DC9 DC10 MD80 B1900 S340 E120 ERJ CRJ CR7
193 replies: All unread, showing first 25:
 
User currently offline777STL From United States of America, joined Dec 2004, 3650 posts, RR: 3
Reply 1, posted (4 years 10 months 3 weeks 1 day 16 hours ago) and read 20734 times:

I wasn't aware you could be denied an upgrade because of dress? Seems a little heavy handed, IMO.


PHX based
User currently offlineMAH4546 From Sweden, joined Jan 2001, 32789 posts, RR: 72
Reply 2, posted (4 years 10 months 3 weeks 1 day 16 hours ago) and read 20713 times:

Quoting VANGUARD737 (Thread starter):
I congratulate the gate agent for enforcing a fair policy!



Quoting VANGUARD737 (Thread starter):
Am I wrong?

Yes, you are wrong. There is no dress code policy for revenue passengers - what is good enough for Y is good enough for F. Shame on the gate agent, who will hopefully be reprimanded for his/her actions, assuming that it was only the dress code that was the actual issue. Wouldn't be surprised if the gate agent made up the excuse to get a fellow employee/non-rev a seat in F. Disgusting.

[Edited 2009-11-04 14:04:25]


a.
User currently offlineJBirdAV8r From United States of America, joined Jun 2001, 4491 posts, RR: 21
Reply 3, posted (4 years 10 months 3 weeks 1 day 16 hours ago) and read 20706 times:



Quoting VANGUARD737 (Thread starter):

Am I wrong?

Negative.

Quoting VANGUARD737 (Thread starter):
I congratulate the gate agent for enforcing a fair policy!

 checkmark  He read the terms and conditions (or at least said he did); he knew what he was getting into (or should have). He should drop the entitlement sense.

You know, most of the -really- successful executives I know can "roll with the punches" and not feign outrage when the world doesn't kowtow to them. The others are generally destined to always be middle management or enjoy otherwise limited success.

I wonder what BBY meetings must be like with this guy in attendance.



I got my head checked--by a jumbo jet
User currently offlineEvomutant From United Kingdom, joined May 2006, 499 posts, RR: 0
Reply 4, posted (4 years 10 months 3 weeks 1 day 16 hours ago) and read 20671 times:

Fair enough that the policy was enforced fairly.

It's just a dumb policy.


User currently offlineMAH4546 From Sweden, joined Jan 2001, 32789 posts, RR: 72
Reply 5, posted (4 years 10 months 3 weeks 1 day 16 hours ago) and read 20677 times:

Quoting JBirdAV8r (Reply 3):
Quoting VANGUARD737 (Thread starter):
I congratulate the gate agent for enforcing a fair policy!

checkmark He read the terms and conditions (or at least said he did); he knew what he was getting into (or should have). He should drop the entitlement sense.


Quoting Evomutant (Reply 4):
Fair enough that the policy was enforced fairly.

It's just a dumb policy.

What policy? No U.S. airline has a dress code for First Class for revenue passengers. None.

I can't remember the last time I flew F without wearing jeans and a shirt (polo or t-shirt). And at least half the cabin is dressed just as casually as me.

[Edited 2009-11-04 14:06:35]


a.
User currently offlineJBirdAV8r From United States of America, joined Jun 2001, 4491 posts, RR: 21
Reply 6, posted (4 years 10 months 3 weeks 1 day 16 hours ago) and read 20636 times:

Hmm.

Employee and other entitled travelers while traveling on passes/ business or reduced fare are expected to dress in accordance with standards of good taste including being neat, clean and well groomed. If attire meets this criteria and is not included in the following list of unacceptable attire it is considered acceptable.

Unacceptable attire in all classes:

* Any clothing that is worn, torn, frayed has patches or holes
* Sweat clothing or workout attire such as sweat shirt, sweat pants, leotards, tights and jogging suits
* T-shirts
* Bare feet
* Bathing suits
* Beach sandals - flip flops and thongs
* Bare midriffs
* Extreme mini-skirts
* Halter and bra tops
* Sheer or see-through clothing
* Tank tops, sleeveless or muscle shirts
* Undergarments worn as outer garments



I got my head checked--by a jumbo jet
User currently offlineMogandoCI From , joined Dec 1969, posts, RR:
Reply 7, posted (4 years 10 months 3 weeks 1 day 16 hours ago) and read 20631 times:

what is this? The Onion?

i think the only fair dress code would be barefoot, clothing that partially or fully reveals private parts, or attire that causes discomfort to a large number of customers (so to exclude a few hyper-sensitive extremists). A guy in swim trunks shouldn't be allowed, but I see no reason a track suit should be denied.

On the other hand, when it comes to discretionary upgrades, gate agents have a tendency to give it to those who look all suited up.

Quoting VANGUARD737 (Thread starter):
United, like most airlines, maintains a dress code for first class that does not allow most casual clothing (jeans, t-shirts, shorts, track suits, etc).



User currently offlineJBirdAV8r From United States of America, joined Jun 2001, 4491 posts, RR: 21
Reply 8, posted (4 years 10 months 3 weeks 1 day 16 hours ago) and read 20592 times:



Quoting MAH4546 (Reply 5):

What policy? No U.S. airline has a dress code for First Class for revenue passengers. None.

He wasn't a First Class revenue passenger. He was attempting an upgrade. Say it's a dumb rule if you will, but it's a rule.

Sure I've flown First in jeans, T-shirt, and sandals. But when I do that, I'm on a full-fare ticket.



I got my head checked--by a jumbo jet
User currently offline777STL From United States of America, joined Dec 2004, 3650 posts, RR: 3
Reply 9, posted (4 years 10 months 3 weeks 1 day 16 hours ago) and read 20592 times:



Quoting VANGUARD737 (Thread starter):
Anyone can purchase a Red Carpet Club membership online for a few hundred bucks.

I guess it depends on how you interpret it. I don't think he meant that so much as he was pointing out that he wasn't some random, Joe Schmoe passenger, i.e. he does have a loyalty to United.



PHX based
User currently offlineMAH4546 From Sweden, joined Jan 2001, 32789 posts, RR: 72
Reply 10, posted (4 years 10 months 3 weeks 1 day 16 hours ago) and read 20551 times:

Quoting JBirdAV8r (Reply 9):
He wasn't a First Class revenue passenger. He was attempting an upgrade. Say it's a dumb rule if you will, but it's a rule.

Not correct. He was a revenue passenger. It is irrelevant that he was upgrading on stickers. The rules you quotes apply in all classes to non-revenue passengers and their guests. Read what you posted before you make baseless arguments off of them.

Once again, for the nth time: United has no dress code policy for First Class on revenue tickets. If its good enough for Y, its good enough for F. A first class passenger flying on an upgrade (which is paid for on UA, at least through 2009), is a revenue passenger with no dress code to adhere to.

Please bother even linking your source, which makes it clear it is an employee dress code:

http://www.united.com/page/article/0,3224,51003,00.html



[Edited 2009-11-04 14:13:41]


a.
User currently offline777STL From United States of America, joined Dec 2004, 3650 posts, RR: 3
Reply 11, posted (4 years 10 months 3 weeks 1 day 16 hours ago) and read 20498 times:



Quoting JBirdAV8r (Reply 9):
He wasn't a First Class revenue passenger. He was attempting an upgrade. Say it's a dumb rule if you will, but it's a rule.

I don't think the rule you're citing applies to regular revenue passengers.



PHX based
User currently offlineJBirdAV8r From United States of America, joined Jun 2001, 4491 posts, RR: 21
Reply 12, posted (4 years 10 months 3 weeks 1 day 16 hours ago) and read 20388 times:



Quoting MAH4546 (Reply 11):
Not correct. He was a revenue passenger. It is irrelevant that he was upgrading on stickers. The rules you quotes apply in all classes to non-revenue passengers and their guests. Read what you posted before you make baseless arguments off of them.

Once again, for the nth time: United has no dress code policy for First Class on revenue passengers. If its good enough for Y, its good enough for F.

You know, there's really no need to stoop to personal insults ("do you even bother to read what you post?") Yes, I did. If it's not the case, it's not the case, but your attitude is not necessary.

The general feeling I get when I have to deal with line-level employees is that the nicer and more complimentary you are to them, the further you get. If you're a horse's ass to them, they'll go out of their way to deny you what you want.

For me, a smile, being genuinely positive and maybe a joke or two has gotten me places I probably shouldn't have been.



I got my head checked--by a jumbo jet
User currently offlinePHX Flyer From United States of America, joined Apr 2001, 551 posts, RR: 0
Reply 13, posted (4 years 10 months 3 weeks 1 day 16 hours ago) and read 20330 times:

Quoting MAH4546 (Reply 8):
This refers to non-revs and their guests/buddy pass travelers. Irrelevant to a paying customer.

Nowhere does it say that this policy apllies to employees and their guests only - see the quote below.

Quoting JBirdAV8r (Reply 6):
Hmm.

... other entitled travelers while traveling on ... reduced fare

And, as someone else pointed out, this guy was not paying for First. He was expecting an upgrade - which is discretionary, even if it's a mileage upgrade.
I applaud that employee for putting her foot down and enforcing the policy. United is teh classiest of all the remaining classic airlines in the US, and there is hope that it stays that way.

[Edited 2009-11-04 14:37:07]

User currently offlineUSFlyer MSP From United States of America, joined May 2000, 2124 posts, RR: 0
Reply 14, posted (4 years 10 months 3 weeks 1 day 16 hours ago) and read 20294 times:



Quoting JBirdAV8r (Reply 12):
The general feeling I get when I have to deal with line-level employees is that the nicer and more complimentary you are to them, the further you get. If you're a horse's ass to them, they'll go out of their way to deny you what you want.

It doesn't matter whether he was an ass or really sweet, he paid for an upgrade (with miles) and didn't get it on the whim of an agent. That agent is in serious trouble. I wouldn't be suprised if it was actually an Air Wisconsin agent, UA mainline people usually know better.


User currently offlineMAH4546 From Sweden, joined Jan 2001, 32789 posts, RR: 72
Reply 15, posted (4 years 10 months 3 weeks 1 day 16 hours ago) and read 20234 times:

Quoting PHX Flyer (Reply 13):

Nowhere does it say that this policy apllies to employees and their guests only - see the quote below.

Except for the fact it says "Employee dress code policy" in size 20 font.

http://www.united.com/page/article/0,3224,51003,00.html

Quoting USFlyer MSP (Reply 14):

It doesn't matter whether he was an ass or really sweet, he paid for an upgrade (with miles) and didn't get it on the whim of an agent. That agent is in serious trouble. I wouldn't be suprised if it was actually an Air Wisconsin agent, UA mainline people usually know better.

  

Finally somebody gets it. Although we haven't heard the agent's story. It might have been something else, and the customer is exaggerating.

Quoting JBirdAV8r (Reply 12):
You know, there's really no need to stoop to personal insults ("do you even bother to read what you post?") Yes, I did. If it's not the case, it's not the case, but your attitude is not necessary.

It is not a "personal insult." You are attempting to quote an employee dress code policy and apply it to revenue passengers, and are continuing to argue that point, even though the point is incorrect. I'm just showing you a flaw. It's nothing personal.

[Edited 2009-11-04 14:31:56]


a.
User currently offlineFlyFitch From United States of America, joined Nov 2009, 29 posts, RR: 0
Reply 16, posted (4 years 10 months 3 weeks 1 day 16 hours ago) and read 20229 times:

Am I the only one that at least throws on a collared shirt and nice jeans when I fly, even if I'm flying Y? Aside from the rules and whether or not the gate agent was correct, this guy is an executive for a major company, attempting a first class upgrade. I feel like he should know to wear at least business casual.


My posts are reflective of my views, and not the views of any company or any other individual.
User currently offlineUSFlyer MSP From United States of America, joined May 2000, 2124 posts, RR: 0
Reply 17, posted (4 years 10 months 3 weeks 1 day 16 hours ago) and read 20203 times:



Quoting PHX Flyer (Reply 13):
Nowhere does it say that this policy apllies to employees and their guests only - see the quote below.

Umm...Employee and other entitled travelers means Employees and other people who have the ability to travel non-rev. I don't know how it could be any clearer.

Quoting PHX Flyer (Reply 13):
And, as someone else pointed out, this guy was not paying for First. He was expecting a courtesy upgrade.

No he wasn't. The article clearly states he paid for the upgrade with miles. Reading is fundamental.


User currently offlineDeltAirlines From United States of America, joined May 1999, 8902 posts, RR: 12
Reply 18, posted (4 years 10 months 3 weeks 1 day 16 hours ago) and read 20143 times:



Quoting FlyFitch (Reply 16):
this guy is an executive for a major company, attempting a first class upgrade. I feel like he should know to wear at least business casual.

T-shirt and jeans is appropriate dress for Best Buy corporate employees at work.

United messed up here. Revenue passenger wanting to upgrade - I've seen track suits in F on many airlines. Not an issue for a paying customer.


User currently offlinePHX Flyer From United States of America, joined Apr 2001, 551 posts, RR: 0
Reply 19, posted (4 years 10 months 3 weeks 1 day 16 hours ago) and read 20112 times:



Quoting USFlyer MSP (Reply 17):
No he wasn't. The article clearly states he paid for the upgrade with miles. Reading is fundamental.

Thanks for pointing that out. I had corrected it already. Nonetheless, using miles is not "paying". It is still a reduced fare.


User currently offlineHiflyer From United States of America, joined Nov 2004, 2172 posts, RR: 3
Reply 20, posted (4 years 10 months 3 weeks 1 day 16 hours ago) and read 20078 times:

Believe it was United Express...an Air Wisconsin employee dressed in a UA uniform. UA agents get a lot of blame for UAX issues.

User currently onlineMaverickM11 From United States of America, joined Apr 2000, 17511 posts, RR: 45
Reply 21, posted (4 years 10 months 3 weeks 1 day 16 hours ago) and read 20051 times:

As much as it thrills me to see anyone in a track suit get totally shut down, this makes no sense, and from what is known thus far, UA totally blew it.


E pur si muove -Galileo
User currently offlineAvConsultant From United States of America, joined Feb 2006, 1360 posts, RR: 3
Reply 22, posted (4 years 10 months 3 weeks 1 day 16 hours ago) and read 20051 times:



Quoting VANGUARD737 (Thread starter):
Am I wrong?

It depends what area he oversees at Best Buy. It could be a bad rule placing an agent in a bad decision.

The firm I work for was hired by a large airline who is now the largest airline with its new partner. We were task to review the massive reduction in flying from what the carrier deemed as loyalty passengers.

There was one particular case where a pax in First Class asked the F/A to ask the parents to better control of there children during the boarding process. Although the parents were seated, they allowed their children to run up and down the aisles. Mind you, when the F/C pax made the request to the F/A, 2 other F/C pax agreed. The lead F/A asked for a station supervisor. After discussing, they booted the F/C pax and filed a report. Customer care or whomever they're called decided to ban this pax for 6 months.

When we were reviewing cases, leadership in the loyalty rewards asked us to investigate this particular case. We learned the decision was made based on the fact the F/C pax might have embarrassed the parents & possibly created a riot with other F/C pax agreeing with his request.

This was complete CRAP and an over reaction with no checks and balances.

The banned F/C pax had since been promoted to CFO of his company. Unfortunately, the company was a Fortune 50 Consumer Products company. At the time of the event, the pax was in the highest published reward program averaging +200k miles a year on this particular airline minus the 100k a year individually on TWO other carriers. He granted us a meeting to get his story. Our research found, Year 1 cost the airline was $68M in revenue. Year 2, after his promotion and cancellation of the corporate agreement the cost was $109M. At the time of the event, the Consumer Product company ranked 6th in corporate flying. When you removed the Gov't contracts (GSA & Military) they ranked #4.

We investigated disappearances of other corporate flyer's and their companies. I gave you the worse situation, but the aforementioned event was not isolated.


I was not in DC to witness this, but if it made "myfoxdc". This might not bode very well.

And again, the agent was following a rule and an outdated rule (in my opinion). UA has very long flights and I have worn similar outfit in F/C on UA & other carriers going to Asia and never knew this rule existed much less enforced.

Now is not the time for airlines to piss off high revenue pax they desperately need. I am hoping in the case of United there was more to this situation than what is being told, but if UA Public Affairs cannot discuss this is not good and being investigated.


User currently offlineUA772IAD From Australia, joined Jul 2004, 1730 posts, RR: 3
Reply 23, posted (4 years 10 months 3 weeks 1 day 16 hours ago) and read 20023 times:



Quoting VANGUARD737 (Thread starter):
United, like most airlines, maintains a dress code for first class that does not allow most casual clothing (jeans, t-shirts, shorts, track suits, etc).



Quoting PHX Flyer (Reply 13):
And, as someone else pointed out, this guy was not paying for First. He was expecting an upgrade - which is discretionary, even if it's a mileage upgrade.
I applaud that employee for putting her foot down and enforcing the policy. United is teh classiest of all the remaining classic airlines in the US, and there is hope that it stays that way.

So p#ssing off a loyal customer is a better option? Why should an upgrade be treated any differently? He has obviously given UA enough business to use miles to fly up-front, does it not send the wrong message? This is not 1951.

What's wrong with a tracksuit anyways? Women often wear those Juicy sweatsuits when they travel, how is this different...

I would only agree with this CSR's decision to deny the upgrade if this executive had a dirty, sweaty or soiled tracksuit. Otherwise, who cares?


User currently offlineMAH4546 From Sweden, joined Jan 2001, 32789 posts, RR: 72
Reply 24, posted (4 years 10 months 3 weeks 1 day 16 hours ago) and read 20023 times:



Quoting PHX Flyer (Reply 19):
Thanks for pointing that out. I had corrected it already. Nonetheless, using miles is not "paying". It is still a reduced fare.

There is still no dress code. He is not an employee nor a non-employee traveling on employee benefits.



a.
25 Flighty : Hahahaha what a poorly trained gate agent... A revenue passenger is a revenue passenger. The gate agent was WAY out of bounds. Extremely so. Without c
26 MaverickM11 : They're hideous. They're a lateral move from pajamas.
27 Tango-Bravo : In fact, on the four occasions over the past 10+ years when I have been upgraded to F when non-reving, I more or less "stood out" as being the "best
28 PHX Flyer : No, they cannot. I remember Southwest making headlines twice in the past for forcing passengers off the plane because of inappropriate attire.
29 AvConsultant : The main point is being missed. The current economy has companies cutting cost. The easiest cost to cut is simple, TRAVEL!! Then you take it a step fa
30 MAH4546 : While UA will be switching to complimentary upgrades next year, that was not the case here.
31 UA772IAD : [quote=MaverickM11,reply=26] Hahahaha. Touche. I will admit, I was surprised that it was only a flight to Connecticut. I thought he was going transcon
32 MaverickM11 : He was flying IAD to "Connecticut"
33 ArcrftLvr : No they don't. I travel in F frequently. More often than not, I'm on business so I dress in business casual. But, there are times when I've upgraded
34 BMI727 : I am pretty sure that he is entitled to an upgrade that he bought with his miles. I don't see how UA has a leg to stand on since it seems that he was
35 Tonytifao : RIGHT ON! Disgusting
36 Tonytifao : Some people just don't get it. let me try to help you out: THERE IS NO DRESS CODE. 100%
37 DesertFlyer : At age 13 I was flying LAX-JFK with my uncle on AA and they were going to give us an upgrade, but then the agent saw I was wearing Nikes. She said you
38 Commavia : I don't know what shocks me more - that any gate agent for any airline would treat a revenue passenger this way, or that people here on A.net find thi
39 Allrite : I guess this precludes superheroes from working for United...
40 UAL747 : I've seen AA deny boarding for First Class to a woman who was wearing a shirt that exposed her midriff a little. She was with her husband, and they lo
41 PHX Flyer : Once again, you cannot "pay" with miles. You can redeem miles for an upgrade at the discretion of the airline. I know a number of restaurants in NYC,
42 HOOB747 : This July, as a Premier on UA, I was upgraded (without any initiation on my part) to first class on a domestic flight at the gate wearing nice shorts
43 BMI727 : Yes you do. You buy your fare which include passage to your destination and FF miles in your account in accordance with the airline's program. The FF
44 MAH4546 : It is not "at the discretion of the airline." If you have the miles, and there is space, you get the upgrade. The airline can't say, "you are wearing
45 ArcrftLvr : Why not? He was arbitraily denied an upgrade that he was entitled to because the GA made a poor judgement call based on a rule that doesn't apply to
46 Post contains links 71Zulu : Here's a story and video that includes an interview with the passenger, http://www.huffingtonpost.com/2009/1...ndo-alvarez-best-buy_n_345451.html appa
47 AvConsultant : Absolutely!! It doesn't matter where he was going. I would respect these airlines if they started charging fat people for the seats they bleed into.
48 Cpd : They shouldn't be! Someone of such class and status should know better - one has perceptions to uphold when one is flying first class. (sarcasm alert
49 Airman99o : Well If people are getting booted off Southwest for being dressed a little provocative, I do believe United or any other airline for that matter has a
50 Type-Rated : Rule #1 When traveling First or Business, at least look like you belong there. Maybe the gate agent was a fashionista. After all, a complete matching
51 Jkj777 : What difference does it make to this guy. It is a 50 minute flight on an Embraer175. I understand the principle of the matter but come on, this is jus
52 Spacecadet : As Jerry Seinfeld said to George Costanza, "Wearing sweatpants in public pretty much says you've given up on life." I've ridden flights a lot longer
53 MAH4546 : United has drawn a line. The line allows revenue passengers to wear tracksuits. You don't have to like it, but facts are facts.
54 AirNz : Or the other way around......but it surely set the expected tone for the rest of the post. But not in the sense you're implying......he was looking f
55 ORD2PHL : No doubt all the criticism here is coming from most of you who likely never ride in F at all. I travel out for business quite a bit on Sundays in orde
56 MAH4546 : The comment is not lame. He was on a paid ticket. He was a revenue passenger. United does not give free upgrades to revenue passengers! He was using
57 BMI727 : But free upgrades are spelled out as well in the airline's FF policies. I don't have time to look at the moment, but I doubt that there is a clause i
58 Steex : The article explicitly states that he had already used miles to upgrade his flight and his upgrade had cleared. When the agent called his name for hi
59 UAL757 : I've flown UA First in sweats before...there is no dress code for paid F.
60 JHCRJ700 : I think there are a lot of assumptions being made here about the executive. It would seem that everyone is assuming that he was walking around like so
61 ORD2PHL : Again, there is no rule, none whatsoever. Saying that United does not give comp upgrades is probably still off base; at least three times in the past
62 SFOJFK : This is pretty funny. Pretty sure I saw him at Mohegan Sun. Best Buy was having a regional meeting there the same time as my company's regional sales
63 MAH4546 : The point remans that United does not have a complimentary upgrade policy (although that changes in 2010). United, like all airlines, gives operation
64 JetBlueGuy2006 : I watched the report, and from what it sounds like, there are people at UA that are confused. The number the called for Customer Service/Res, they sai
65 Uafedexflyboy : As a matter of fact, an upgrade IS at the discretion of the airline whether it is a revenue, reward, or non-rev upgrade. The only thing the airline(s
66 ORD2PHL : That's still not entirely right, Premiers and higher will have an automatic upgrade request placed for them when they book a full Y or B fare and the
67 BMI727 : They can, if it an upgrade the pax is not entitled to. Buying an upgrade with miles would make him entitled to an upgrade and UA would need a dress c
68 SeaBosDca : Do you really mean this? Sure, it may be a bit tasteless, but really? "Not allowed" as in "legally prohibited and punishable?" Directly on topic, I t
69 F9Animal : I think this explains it clearly enough. He was not an employee, or entitled travler traveling on passes/business or reduced fare. He was a paying pa
70 413x3 : Wow what will people complain about next? I don't like track suits on men or women, but not allowing them to be worn on airplanes? WOW some people hav
71 Ayubogg : No you're not, I do too! While I think that having a dresscode for flying is a bit too much, I always appreciate when people make an effort. I do DET
72 Post contains links and images Luv2cattlecall : For employees. In case you missed it, it CLEARLY states that it is for employees. Miles are considered a cash equivalent. If airlines can sell miles
73 Luv2cattlecall : Jw, on what basis are you on United's side? How about if they decided that "bling" wasn't allowed in first class? How about if they decided that only
74 Aeroflot001 : This was just a sad story and a slow news day. I find it sad that the guy would want to travel in track suit (would really like to know where he was c
75 MSYPI7185 : Speaking of a baseless argument. What proof do you have that the agent was trying to get a fellow employee/NRSA a seat in F. Your accusation is Disgu
76 Usafret : I tell you one thing, Paulie Walnuts would not have accepted this. Whaddya kiddin me? Youse gotta be fricken kiddin, huh? Dis is my dress for woik, ya
77 Post contains links Jc2354 : An executive at Best Buy is complaining? Now, THAT is rich. Apparently, he has never had to deal with the policies of Best Buy. Although I do feel bad
78 MSYPI7185 : " target=_blank>http://www.ihatebestbuy.com/ I hear ya, I have been rolled by BestBuy and I avoid them when at all possible. Now that there is no Cir
79 GlobalDreams : This is news worthy? With all the sh*t going on in the world Fox is reporting about some dude that didn't get an upgrade on an hour long flight becaus
80 United1 : ....One word "Frys" ... I would tend to agree with that statement but lets wait and see what comes out. Quite frankly all we have is one side of the
81 PHX Flyer : Dead wrong. The fact alone that miles expire make them different from cash. If I don't touch my savings acoount in three years, the money will still
82 Kevinasaurus : As I read the article, and most of the responses, what keeps going through my mind is "cry me a river..."
83 Flighty : Of course not, because almost nobody is stupid enough to criticize what a good customer is wearing. It's very rare a gate agent gets things THIS back
84 AFGMEL : Interesting. It's been a while since I have flown F, but most pax on the occasions I was at the pointy end would arrive well dressed and change - eith
85 Crosswinds21 : Not that there's any logical argument in favor of him being denied boarding, but how DID this make the news anyway? Did he just arrive at his destina
86 Post contains links MAH4546 : Miles can be - and are - bequeathed. American Airlines even allows lifetime Gold/Platinum status of the deceased to be transferred to his or her spou
87 OA412 : First of all, most people responding to this thread have already decided that the gate agent is at fault without even hearing their side of the story.
88 Slinky09 : Great story, that small acts can have large unintended consequences should be underscored as one of the principles of customer service. Oh jeeps, lik
89 Boston92 : What point are you trying to make. The argument that if miles is "paying" is moot. You seem to be confused on a few counts. 1) There is NO Dress code
90 MAN2SIN2BKK : Agree 100%, most of my flights are long haul 11 - 12 hours BKK - Europe, for circulation issues alone you should be wearing loose fitting clothes. Tr
91 Brons2 : I flew AA in F on MIA-STL about a week and a half ago, wearing a tshirt, khaki shorts and Nikes. In fact they're sitting right here, Nike ACG hiking
92 Maverick623 : That's nice. The passenger in question was not. Too bad United doesn't agree with you. Because United is refusing to comment. Probably until they can
93 Jcs17 : LOL... a new variation of the Minnesota Tuxedo (jean jacket and jean pants). Hopefully, he's fired for raising a stink and getting in the news about i
94 San747 : Apples and oranges. The F cabin of a UA domestic configured aircraft is not meant to be on par with an international C/J cabin designed for 17 hour f
95 Jamake1 : Provided revenue customers have a shirt on their back and shoes on their feet, they can wear whatever they want...even when upgrading with miles from
96 MAH4546 : Why are you comparing the first class cabin of a domestic-configured, short/medium haul 767 with the business class cabin of a long-haul configured T
97 Jetfuel : This is why I love paying for my first class tickets and then turn up looking like a rock star in jeans and T-shirt. Everybody knows I must be importa
98 IAirAllie : I' m not really sure there is any policy beyond no obscene dress. We had a revenue passenger once on AA with a stained hooters tank top (you know the
99 Tiger119 : - I can tell you for a fact that HP (back in the day pre-US) had the "Employee and other entitled travelers on passes......." [rule} were required to
100 Ushermittwoch : If this is the case, this is disgusting... But actually fits very well into my views on United...
101 MAN2SIN2BKK : I was making a comment about the statement from PHX Flyer below, classy is not what I would call the experience at United Quoting PHX Flyer (Reply 13
102 Sankaps : MAH4546, this certainly was not the policy at NWA when I worked there. ALL revenue pax, including op-ups, would be accommodated before any non-revs.
103 Johruk : What a great story! I just wonder whether he has traveled in such clothing previously and has had similar problems? The guy was traveling on what a 2
104 Huxrules : I don't know whats more embarrassing. Being refused first class because of your dress. Or admitting on TV that you are a executive and you still wear
105 GQfluffy : Never the less, when push comes to shove, when one seat is remaining and it is between a paying pax and one using miles, when a flight gets canceled
106 Cjuniel74 : I cannot believe that there are people on here justifying the actions of this gate agent. This man was on a REVENUE ticket. How hard is that to compre
107 Crosswinds21 : From today's USA Today article: [An executive with Best Buy claims a United Airlines gate agent refused to allow him to take a first-class seat becaus
108 Curiousflyer : United first is not a NY trendy club with a door policy! This is beyond ridiculous, I hope this agent is already fired.
109 Cmk10 : So a passenger wishes to pay to get into First, a cabin notoriously filled with upgraders and non-revs, and they're denied. No wonder they're in the r
110 FlyASAGuy2005 : Because said restaurants have an outlined dress code. United (and no other American carrier that I can think of for that matter) has a "dress code" t
111 Manfredj : Two different styles of thinking going on here. Those of us who remember when you had to dress up for first class, and the younger generation who don
112 PHX Flyer : Too bad. They should. Obviously, airlines have a certain expectation as to what people should wear, else they wouldn't have the detailed rules for th
113 Woof : But that's where you totally miss the point. I agree with your sentiment with regard to dressing smartly, but it would appear this agent was enforcin
114 Steex : This is likely true. I'm in the younger generation, but usually make an attempt to look presentable. I find this true as well, but of course this isn
115 Manfredj : My fondest memory was upstairs on a People Express 747-100 from Jersey to California. I was dressed in tie and sport coat. It was because of this dres
116 Maverick623 : THERE IS NO DRESS CODE. A forum of aviation enthusiasts, and 100 posts later some still can't get it.
117 Manfredj : It's good to see an agent enforce HER rules.
118 Post contains links Hiflyer : http://www.myfoxdc.com/dpp/news/offb...lass-seat-united-track-suit-110409 "a United Airlines spokesperson says they've identified the gate agent and h
119 Rbgso : Strike two.....it was a him. And just what were the rules he was enforcing? Certainly not UA's rules.
120 Maverick623 : Tell you what. Next time someone comes in looking to buy a car from you, throw out the opinion that they're not dressed well enough so you're not goi
121 Vanguard737 : I can assure you the training provided by ZW is not exactly top-notch or comprehensive on United policies. I am a former ZW employee and we were alwa
122 Manfredj : Point taken. I'm willing to admit defeat.
123 Mayor : She can think about that when standing in line at the unemployment office. DL has virtually no dress code, anymore for non-revs. I can remember befor
124 Travelin man : This is interesting, reminds me of a story that happened to me and my partner on QF a couple of years ago. We were checking in for a CNS-SYD flight (b
125 Dazed767 : Some really like being the fashion police though. Was in MEX once and we decided to try to make an earlier flight (non-reving) so my friend went to t
126 Hiflyer : [quote=Vanguard737,reply=121]An apology from United, a few thousand sympathy miles, and better training syrchronization between UA and ZW should suffi
127 SANFan : I don't believe pax ever "HAD TO" dress up for first class, people just did dress up more back in the day. (People used to get dressed up for church
128 Bsalako : This is unneccessary snubbery on the part of the gate agent. I have flown transatlantic business class on United several times and on at least 2 occas
129 RetroLivery : Agreed 100% ArcrftLvr, it would seem that offering complimentary BOB products in lieu of legitimate meal service on domestic C segments is the new de
130 FlyASAGuy2005 : That's your personal opinion. This is not the issue at hand. The agent vacated UA's policy, period.
131 PHX Flyer : The employees of United are classy, this agent proves it once again. And what is "legitimate" meal service? Are there FAA rules on that? Here's some
132 BMI727 : Then they should put it in writing in their FF program rules and their contract of carriage. Until then, random agents just cannot decide to play fas
133 PHX Flyer : Of course it's my opinion! Should I have expressively noted that, so that everyone gets it? I suggest to wait for the outcome of the investigation. S
134 777STL : Anyone who still thinks pax should dress up to fly in domestic F, obviously hasn't flown in domestic F in the past twenty years.
135 FlyASAGuy2005 : This is what jumped out for me. It is not too bad. It's too bad that the agent exercised poor judgement. That is no fault of the passenger and I woul
136 FLY2LIM : If your butt is assigned to a seat in F, then you BELONG there. It does not matter if you paid for it or slept with a CSA to obtain it, if you are th
137 PHX Flyer : Some people need to start living
138 AvConsultant : UA needs to replace ZW Unfortunately, UA is in survival mode. They cannot afford to staff their own employees.
139 Pnwtraveler : Sweats or track/trainer suits can look very neat or look just sloppy. I don't think we have the full story here and are probably only getting one side
140 ArcrftLvr : What makes you say that this person thought he was important? Just because he's an executive at a large company? Do you know this person personally?
141 RussianJet : What a stupid policy. Doesn't seem wise to annoy a regular, valuable customer just because he wore a tracksuit.
142 ArcrftLvr : How so? As stated over and over again, this wasn't an employee of UA. Even if it was, how is enforcing a rule that doesn't exist, classy? It seems mo
143 San747 : I didn't say he had to, but why can't he (or any other traveller for that matter) just go ahead and do it? It's no less comfortable, and when you're
144 JetBlue777 : He needs an upgrade to F class? He's an exec. of best buy why cant he buy a F class ticket? Dumb policy though. -.-
145 ArcrftLvr : Why can't he use his miles to upgrade? What difference does it make?
146 Bioyuki : Maybe it's because of my age (24) and the industry I work in (tech), but to me, the norm is jeans, t-shirt and flipfops. I often fly F/C and would be
147 Rbgso : In case you haven't heard, many companies now are mandating coach travel for everyone due to the economy. Premium travel is the first expense that ge
148 Rbgso : I guess folks might upgrade their dress if the FC experience these days was upgraded as well.
149 AAExecPlat : It's mindblowing to read the various responses on here regarding this subject. If you fly F frequently, you know that there is no dress code in F. I h
150 San747 : True. For me in my day to day life, I often wear t-shirts, jeans and flip-flops as well, but I think it's a personal thing for me. Maybe it's a produ
151 ArcrftLvr : Maybe thats because you were in slacks and a sport coat, which is the standard uniform for business people? Just a thought.
152 Type-Rated : OK so here is what we have determined in this thread so far.... UA only has a dress code in F for employees. There is none for revenue passengers. As
153 KGAIflyer : -------------------------- Oh my god, no. It's **not** just you.
154 Victrola : I would definitely commend them!
155 San747 : I just meant I was shocked at how much a small thing like changing what clothes I wear on a trip affects how people perceived me. Life is indeed all
156 Fbgdavidson : What? Are you out of your mind? Er, no they don't. Take a glance around any premium cabin, international or domestic, and you'd probably find half th
157 KGAIflyer : I don't know about that. I flew an overnight redeye in August SAN-IAD with VH1 personality William Drayton (who goes by another name) and his posse.
158 Indy : If this guy feels he was wronged (which I suspect he was) he can punish the airline by taking his business to the competition. And if he is honestly a
159 Prinair : It does not cease to amaze me how silly this forum is...... Fact: An airline employee made a mistake which more than likely was not intentional. Fact:
160 Malaysia :
161 Luv2cattlecall : Agree, but as far as the pax is concerned, it's United's fault, which is fair. I have no problem with airlines outsourcing certain services, but as l
162 MSYPI7185 : Not to be an A**hole, but I hope your boss has your attitude. Must be nice to be perfect and not make mistakes!! Also as a supvr for many years in th
163 Hamad : so last august, i paid $500 to upgrade from business to first on the IAD-DXB sector, and i was wearing an armani shirt, Diesel jeans, and nice leather
164 MSYPI7185 : No, on all counts. That is not UA's policy! MD
165 Skydrol : Over and over and OVER the same thing keeps getting stated here in different ways. That people can feel free to wear whatever they like if they trave
166 Post contains images RussianJet : What is your basis for asserting these statements as 'fact'? You're right of course, let's not discuss anything, ever - that'll make for an interesti
167 VANGUARD737 :
168 Slinky09 : Because they're often airline staff and because they can?
169 777STL : That's really not the point. As most(all?) airlines have formal upgrade policies, the passenger wasn't trying to "work" a freebie - he was trying to
170 EMB170 : And *how* much negative publicity did WN receive for those two dumb moves by their gate agents? IIRC, didn't one of the girls who got booted off the
171 Lewis : I agree that it is a silly thing to appear on the news, and I am with you when you say that $h!t happens and people make mistakes. In my line of work
172 Mayor : Because we represented our airline when we were non-revving, even though we weren't supposed to draw attention to ourselves as airline employees. In
173 Post contains links LoneStarMike : well, we do now. From USA Today in the Shy UAL spokesperson Robin Urbanski said that United LoneStarMike
174 Nyc2theworld : I call BS on that...a quick look at the customer's PNR would clearly show they were a revenue passenger. If the Gate Agent doesn't know how to pull up
175 ArcrftLvr : 'Instead, the gate agent apparently thought the customer in a track suit was an airline employee.' Seems like a CYA statement if I ever heard one....
176 ArcrftLvr : Forgive my ignorance, but don't the gate agents HAVE TO pull up the PNR in order to issue the upgrade? If so, he would've known right then and there.
177 Mayor : The way I understood it, the gate agent noticed his attire when she issued the upgrade. I don't understand how he could have been mistaken for an emp
178 ArcrftLvr : Regardless, once the Gate Agent noticed the attire, wouldn't he have gone back into the PNR to double check to confirm whether or not he was a revenu
179 Post contains links and images Mayor : You'd be surprised at the things the gate agents "fail" to double check.   This might explain that remark: FSM-MEM-SLC And Return (by Mayor Oct 5 20
180 Prinair : It is simply about not turning a simple discussion into a never ending story. Many of the statements on this forum are repetitious and thus do not co
181 FlyASAGuy2005 : Why? Personal preference I guess. I would much prefer to travel in shorts and a t-shirt and flip flops or tennis shoes. So would many other people. Y
182 GolfBravoRomeo : While I totally believe that to be 100% true, I have to admit I'm now drying coffee off of my monitor. I always wear a track suit when flying domesti
183 Mayor : Exactly right. Standing at the gate in Florida, waiting for a flight and you're the only person with in a 100 mile radius wearing a coat and tie and
184 PWMRamper : Because when employees non rev they are representing the company, and the company doesn't want their image to be a bunch of young adults in cutoff ts
185 Kanebear : "Reduced Fare" in that context refers to ID50/75/90/ZED fare discounts and/or pass-travel. Ergo, methods that are only available to employees and the
186 IAirAllie : I think sometimes agents don't notice or realize the person is a revenue pax. In their haste to get the flight out I think they sometimes make inaccur
187 Mayor : Exactly The correct attitude towards ALL pax, revenue and non-revenue alike, would go along way towards alleviating the problem I described in my tri
188 Curiousflyer : I still believe this agent cannot just get away with it. Kicking people away based on how they dress is discrimination. Where is the line? Airline em
189 Mayor : Awful lot of generalities in this post. Do you honestly think that airline employees have too much power or do you just want to see them with NO powe
190 AirNz : Out of curiosity, and pure amusement, why on earth is there 189 posts (prior to this) with people getting bent out of shape simply because someone got
191 IAirAllie : 1. it was a mistake and an error on the agents part not some power tripping discriminatory conspiracy. 2. I guarantee the agent will not get away wit
192 Moose135 : He did pay for the upgrade - he used FF miles which he earned, and spent in accordance with the airline's policy for the plan.
193 PWMRamper : If the passenger was waitlisted for an upgrade, they'd be on the Departure Management list, where you don't need to be in the PNR to do things such a
Top Of Page
Forum Index

This topic is archived and can not be replied to any more.

Printer friendly format

Similar topics:More similar topics...
United Has Best Rate Of Denied Boarding For 12/06 posted Wed Feb 14 2007 09:08:00 by UnitedMSY
SN Brussels Airlines New 'best Buy'-fares posted Thu Jan 6 2005 14:55:58 by Luchtzak
Best Buy On Board Meals posted Sun Apr 4 2004 22:00:05 by Jeffrey1970
SN BA's 'Best Buy' Tickets - Interesting New Fares posted Fri Apr 4 2003 18:37:28 by Luchtzak
Help... Best Place To Buy A Ticket YYC-COR posted Sun Sep 16 2007 10:53:50 by Vio
First Choice To Buy MyTravel? posted Sun Jun 4 2006 13:48:35 by Humberside
Best First-class Options- US F Seat Reviews posted Tue Apr 25 2006 19:45:14 by Pilotdude09
World's Best First Class Airlines (Top 10) posted Sun Apr 2 2006 18:38:51 by Chris7217
Best First Class? SQ Vs CX posted Tue Dec 6 2005 11:16:59 by CaptainTim
Forbes Announces Best First Class List! posted Fri Nov 18 2005 05:56:32 by NWDC10