Sponsor Message:
Civil Aviation Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
No Love For Qantas By The Locals?  
User currently offlineKFly From Australia, joined May 2004, 195 posts, RR: 0
Posted (5 years 2 weeks 5 days 1 hour ago) and read 12664 times:

I'm quite amazed by the amount of negativity/hatred against QF by the locals - check out the comments.

http://blogs.theage.com.au/travel/tr.../12/07/theqantasdile.html#comments

Actually, not that amazed, since I too stopped flying QF internationally :P


K


Fly! My Pretties
90 replies: All unread, showing first 25:
 
User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8596 posts, RR: 54
Reply 1, posted (5 years 2 weeks 5 days 1 hour ago) and read 12637 times:
Support Airliners.net - become a First Class Member!

It has to be said QF do get quite a bit of bashing, much like BA do on their home turf.

I've used QF around Australia and flew them once on the LHR-SIN, found them to be just fine, quite happy to book them again.



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offlineKiwiinOz From New Zealand, joined Oct 2005, 2165 posts, RR: 5
Reply 2, posted (5 years 2 weeks 5 days 1 hour ago) and read 12625 times:

I noticed this article today also. I was amazed by the fact that the negative feedback seemed so strong and unanimous. I must say that I am a little suspicious that the positive responses may have been edited.

However, it is true that the Asian carriers are superior in service standard to Qantas. There are a few reasons for this. I think the most compelling reason is that Qantas operates in an Industrial Relations environment that does not lend itself as strongly towards hospitality. Carriers in the US have the same issue.

I regularly fly from HKG to MEL, SYD, AKL as well and always choose CX over NZ or QF. I generally find NZ better for service than QF but neither match up to CX, SQ. I am not a big fan of EK but have only flown them a few times.


User currently offlineDocLightning From United States of America, joined Nov 2005, 20358 posts, RR: 59
Reply 3, posted (5 years 2 weeks 5 days 1 hour ago) and read 12610 times:



Quoting BA319-131 (Reply 1):

I've used QF around Australia and flew them once on the LHR-SIN, found them to be just fine, quite happy to book them again.

I agree. A year ago, I flew all over Australia on QF except for one leg (CHC-MEL) on JQ. On all flights, QF and JQ, I found staff to be pleasant, professional, and well-groomed. I found the meal service surprisingly good, even on relatively short flights. I was shocked to be served ice cream after lunch/dinner. The interiors were clean and bright. Onboard entertainment was adequate, certainly a nice selection of audio programming, and cheerily inoffensive main screen offerings.

I had no issues with delays (well, two minor delays, one for fog at SYD) and bags were delivered promptly. I'll be flying QF the next time my travels take me to Oz. No, it's not SQ or EK, but it's a fantastic airline with excellent service both onboard and on the ground.


User currently offlineJayeshrulz From India, joined Apr 2007, 1029 posts, RR: 2
Reply 4, posted (5 years 2 weeks 5 days 1 hour ago) and read 12582 times:

If QF actually wants to return to its early glory, then it must improve their economy product...customer service and esp the food onboard.

Having done a flight SYD-SIN, i actually found the seats uncomfy(not a A380, but the 747).
Ans it was a bit old type seat.Then ofcourse flying SIN-BOM SQ was a far whole different journey.
But other than this they are pretty worth what you pay  Smile



Keep flying, because the sky is no limit!
User currently offlineWunala From Australia, joined Mar 2005, 950 posts, RR: 0
Reply 5, posted (5 years 2 weeks 4 days 23 hours ago) and read 12392 times:

Or should the title be called "No love for Qantas by the press?"

Same stories rehashed time and time again.


User currently offlineKFly From Australia, joined May 2004, 195 posts, RR: 0
Reply 6, posted (5 years 2 weeks 4 days 23 hours ago) and read 12360 times:



Quoting Wunala (Reply 5):
Or should the title be called "No love for Qantas by the press?"

Same stories rehashed time and time again.

QF does get bashed alot by the local press. But what intrigues me are the hundreds of posted comments thrashing the airline.

On the flipside, you would think that the blog was a paid ad by SQ and EK, judging by the large amount of positive comments they received.


K



Fly! My Pretties
User currently offlineBaroque From Australia, joined Apr 2006, 15380 posts, RR: 59
Reply 7, posted (5 years 2 weeks 4 days 23 hours ago) and read 12283 times:



Quoting KFly (Reply 6):
QF does get bashed alot by the local press.

We do rather like giving our own a good old boxing about the ears. Must be why Abbott got elected. Should we sic him onto Qantas after he has finished with Malcolm?

My impressions were that QF has raised its game a bit with the A380, but is so busy trying to give its premium class pax a magic carpet ride, it will eventually face a revolt in cattle class. Especially when it has a sign in SIN telling them to go to gate 25. So you go to Gate 25 which is pretty crowded so signs at about a metre above ground are not easily read, to be greeted after waiting in the queue by a special Singaporean Nazi they employ specially to read the sign (only just become visible of course) and to go into the queue at Gate 26 which is the queue for the hoi poloi. You are not permitted at this gate he says loftily in near incomprehensible but very disdainful tones.

The other major hassle flying QF from London is the London security checks, not a lot to do with QF however, and just the same if BA. Really maddening to come off one BA flight and connect to an internal BA flight and have to do the whole security palaver. I mean if I was going to hijack their plane, might I not have done it flying from Tegel even more than when flying to Newcastle upon Tyne? The double handling is some sort of terminal madness. Terminal madness..........


User currently offlineMilesDependent From Australia, joined Sep 2001, 862 posts, RR: 0
Reply 8, posted (5 years 2 weeks 4 days 22 hours ago) and read 12115 times:

I have flown most of the largest airlines in the world, and really, QF is certainly one of the best. Rarely do you meet foreigners who have a bad thing to say about QF... I think it is just an Australian tradition to slag off on Qantas...

User currently offlineJetfuel From Australia, joined Jan 2005, 2254 posts, RR: 0
Reply 9, posted (5 years 2 weeks 4 days 21 hours ago) and read 12072 times:

Having done a lot of air travel I will say that Qantas' service is up there with the best. Their international product is world class on most services. Domestically it is one of the few airlines in the world still serving free food/beverages and free luggage

Qantas suffers from unionism that does make many of the employees develop a certain elitism. Many other cabin crew from Asian countries (ie SQ, etc) definitely have a different attitude to their job. For many it is a privilege to be working as cabin crew - that is not the case on QF. It is a different culture.

As far as Australians go you must remember that the current QF grew from an international airline into what it is by swallowing up the old domestic Australian Airlines (TAA). As such QF's domestic culture too is long railroaded by unions

Many Australians do hate and resent Qantas for Jetstar. Many old QF routes are now JQ routes. No matter what Qantas wants to see many Australians still see JQ as Qantas and despise the cheap, nasty JQ service.

Qantas must also take blame for not updating its aging fleet sooner than it has. 20 years ago the age of QF fleet was far younger. Once used QF a/c were highly sought after. Now they go to the desert.

Qantas Frequent Flyer - more fees, more cuts. This hasn't been popular with many either. But its been a cash cow for QF.

Dixon - His arrognace and greed translates in to something unpaltable to 99% of Australians. Here was a CEO that did bugger all for the airline. He was just there at a lucky time

Summary blame - JETSTAR, ARROGANT MANAGEMENT, POOR FLEET PLANNING, UNIONS

[Edited 2009-12-07 03:50:18 by jetfuel]

[Edited 2009-12-07 03:51:12 by jetfuel]


Where's the passion gone out of the airline industry? The smell of jetfuel and the romance of taking a flight....
User currently onlineMEA-707 From Netherlands, joined Nov 1999, 4359 posts, RR: 35
Reply 10, posted (5 years 2 weeks 4 days 21 hours ago) and read 12002 times:

This happens all over the world.
Most Dutch hate KLM, most Germans hate Lufthansa, most British hate BA etc.
Main gripes in editorials and in small talk at birthday parties is that other airlines are cheaper (due to yield management of course foreign airlines with multistop connections offer cheaper flights then the hometown airline with their nonstops) the route network and service went down etc. I guess this effect is the same everywhere. It are usually the staff and the more pattriotic people who actually like their flagcarrier.



nobody has ever died from hard work, but why take the risk?
User currently offlineJayeshrulz From India, joined Apr 2007, 1029 posts, RR: 2
Reply 11, posted (5 years 2 weeks 4 days 21 hours ago) and read 11967 times:



Quoting MEA-707 (Reply 10):
This happens all over the world.
Most Dutch hate KLM, most Germans hate Lufthansa, most British hate BA etc.
Main gripes in editorials and in small talk at birthday parties is that other airlines are cheaper (due to yield management of course foreign airlines with multistop connections offer cheaper flights then the hometown airline with their nonstops) the route network and service went down etc. I guess this effect is the same everywhere. It are usually the staff and the more pattriotic people who actually like their flagcarrier.

very true, but arabs love theirs EK EY QR GF and singaporian's are in love with SQ!



Keep flying, because the sky is no limit!
User currently offlineSmi0006 From Australia, joined Jan 2008, 1557 posts, RR: 0
Reply 12, posted (5 years 2 weeks 4 days 20 hours ago) and read 11921 times:

Quoting Jetfuel (Reply 9):
Qantas suffers from unionism that does make many of the employees develop a certain elitism. Many other cabin crew from Asian countries (ie SQ, etc) definitely have a different attitude to their job. For many it is a privilege to be working as cabin crew - that is not the case on QF. It is a different culture.

Also to the perception of people working in the airline industry by the public is different, when I travel overseas or speak to many new migrants at home and they ask me what my job is, when I tell them I am a check-in supervisor out at the airport, they question what sort of degree I needed to get the position and how lucky I am and there son/daughter/brother/whoever whats to work out at the airport one day. When I tell an Australian (not necessarily an Anglo-saxon one simple a long term migrant or citizen by birth) they ask why do I bother driving do far? Why would I ever choose to do shift work? I think this attitude is reflected at time by the way staff are treated and subsequently they way they offer customer service. Not to say this necessarily equates to bad customer or particularly demanding passengers, it just means is service just different to that offered in Asia.

I think if you speak to 99% of QF front line employees (my whole family work for QF as I previously have) you will find they are truly proud to be working for them. They however cannot stand the poor management they observe back of house, and the sever lack of resources poured into the company. Do you think QF crew are happy to offer rock hard muffins as opposed to the dull meals they offered domestically? Do you think QF groundstaff want the queues at check-in to be so long and each transaction so hurried? The cost cutting has taken its tole on both customers and employees and they know it. They want to offer the services they used to, they want to have the customer service recovery tools they formerly had, they want to have the pax ratio to staff they used to have. This is no justification for poor customer service and I never condone it, however it is a reason.

Whilst certain employees offer dreadful customer service the majority do their best, but the buck stops with management. It is their responsibility to ensure they are hiring the right people for the right job and offering the the tools and empowerment needed to serve their customers expectations. A large percentage of QF front-line staff have been there for the long term, they all usually outlive the management cycle of five years, only to see some new individual come in with little to no industry experience and none with the company with a new way to reinvent the wheel.

QF management need to focus more on ensuring their staff have the tools and training to offer the experience the customer wants. And less on the self congratulatory rhetoric and cost cutting they are famous for. It needs to be a partnership.

Must say I do love the comments on the blog about how J and F on QF are too expensive, sound to me like some people are willing to pay for it other wise QF wouldnt charge that but these complainers can't. Just an example 'QF buisness class is too expensive, so I fly EK' reads to me like 'I can't aford QF buiness class so I fly EK' not saying QF offer better service than EK, or that all of the complaints aren't valid (some most certainly are) but some muct be taken with a pinch of salt!

[Edited 2009-12-07 04:46:37 by smi0006]

User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8596 posts, RR: 54
Reply 13, posted (5 years 2 weeks 4 days 20 hours ago) and read 11794 times:
Support Airliners.net - become a First Class Member!



Quoting Baroque (Reply 7):
Singaporean Nazi

- Is this really necessary?

Quoting Baroque (Reply 7):
Really maddening to come off one BA flight and connect to an internal BA flight and have to do the whole security palaver.

- Earlier in the year I had to connect on 2 LH flights, had to clear security, same with AF tthe other week, what's the problem? Happens all over the place.



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offlineAerokiwi From New Zealand, joined Jul 2000, 2748 posts, RR: 4
Reply 14, posted (5 years 2 weeks 4 days 19 hours ago) and read 11766 times:



Quoting MEA-707 (Reply 10):
Most Dutch hate KLM, most Germans hate Lufthansa

I'd agree with both the Dutch and the Germans in this instance - their national carriers are by and large appalling.

Quoting BA319-131 (Reply 13):
- Is this really necessary?

Oh keep your panties on!

Qantas was very good about 10-12years ago, but there has been a noticeable decline in in-flight service of late. A shame.


User currently offlineBaroque From Australia, joined Apr 2006, 15380 posts, RR: 59
Reply 15, posted (5 years 2 weeks 4 days 19 hours ago) and read 11713 times:



Quoting Jetfuel (Reply 9):
Qantas Frequent Flyer - more fees, more cuts. This hasn't been popular with many either. But its been a cash cow for QF.

Indeed not popular at all. And don't forget the assaults on those who paid to be Qantas Club members.

Quoting Jetfuel (Reply 9):
Dixon - His arrognace and greed translates in to something unpaltable to 99% of Australians. Here was a CEO that did bugger all for the airline. He was just there at a lucky time

Don't start me.

Quoting BA319-131 (Reply 13):
Quoting Baroque (Reply 7):
Singaporean Nazi

- Is this really necessary?

My remark, or the Singapore staff behaving in an overbearing fashion as well as supervising a total shambles at the unloading and reloading of the A380s? Have you experienced recent stop in Singapore? It used to be OK, but it is not OK now.

Quoting BA319-131 (Reply 13):
Quoting Baroque (Reply 7):
Really maddening to come off one BA flight and connect to an internal BA flight and have to do the whole security palaver.

- Earlier in the year I had to connect on 2 LH flights, had to clear security, same with AF tthe other week, what's the problem? Happens all over the place.

You need to take a look around. T3 and T5 have the longest queues I have seen to get through security. Why double check pax who have already been checked. Should not be beyond the wit of man (and woman) to figure out a way to keep checked in pax from having to go through the same rigmarole. From the cluckings and fussings, slow clearing of security is delaying some flights is it not?

Clearing security is one thing, being put through it again and again suggests that airlines cannot really control who is where. They could keep track if they tried to do so. And they could save themselves some time and money while doing so. I don't mind being checked, but being checked by inefficient systems I do mind.


User currently offlineJQFlightie From Australia, joined Mar 2009, 1010 posts, RR: 1
Reply 16, posted (5 years 2 weeks 4 days 19 hours ago) and read 11635 times:



Quoting Jetfuel (Reply 9):
Having done a lot of air travel I will say that Qantas' service is up there with the best. Their international product is world class on most services. Domestically it is one of the few airlines in the world still serving free food/beverages and free luggage

Qantas suffers from unionism that does make many of the employees develop a certain elitism. Many other cabin crew from Asian countries (ie SQ, etc) definitely have a different attitude to their job. For many it is a privilege to be working as cabin crew - that is not the case on QF. It is a different culture.

As far as Australians go you must remember that the current QF grew from an international airline into what it is by swallowing up the old domestic Australian Airlines (TAA). As such QF's domestic culture too is long railroaded by unions

Many Australians do hate and resent Qantas for Jetstar. Many old QF routes are now JQ routes. No matter what Qantas wants to see many Australians still see JQ as Qantas and despise the cheap, nasty JQ service.

Qantas must also take blame for not updating its aging fleet sooner than it has. 20 years ago the age of QF fleet was far younger. Once used QF a/c were highly sought after. Now they go to the desert.

Qantas Frequent Flyer - more fees, more cuts. This hasn't been popular with many either. But its been a cash cow for QF.

Dixon - His arrognace and greed translates in to something unpaltable to 99% of Australians. Here was a CEO that did bugger all for the airline. He was just there at a lucky time

Summary blame - JETSTAR, ARROGANT MANAGEMENT, POOR FLEET PLANNING, UNIONS

ok i really dissagree with that comment..... if QF didnt have JQ.... what kind of state would they be in? QF would not be profitable on its own and would end up just where BA is now!!



Next Trip: PER-DPS-KUL-BKK-HKT-CNX-BKK-SIN-PER
User currently offlineMMEPHX From , joined Dec 1969, posts, RR:
Reply 17, posted (5 years 2 weeks 4 days 18 hours ago) and read 11603 times:



Quoting DocLightning (Reply 3):
I agree. A year ago, I flew all over Australia on QF except for one leg (CHC-MEL) on JQ. On all flights, QF and JQ, I found staff to be pleasant, professional, and well-groomed. I found the meal service surprisingly good, even on relatively short flights. I was shocked to be served ice cream after lunch/dinner. The interiors were clean and bright. Onboard entertainment was adequate, certainly a nice selection of audio programming, and cheerily inoffensive main screen offerings.

Got to agree, I flew to and around Australia on QF this last Spring and was amazed at the Y product (bear in mind I am comparing to US legacies) Hot meals comparable to international service, free alcohol (even had to wait in Melbourne for the catering truck to come back and stock the wine!). Inflight audio (maybe a movie I can't remember) Seats and pitch were about the same as US legacies. So not too much to grumble about. I did one leg on Jetstar and that was good as well, definitely the JetBlue of 'Down Under'


User currently offlineSQ772 From Singapore, joined Nov 2001, 1792 posts, RR: 5
Reply 18, posted (5 years 2 weeks 4 days 17 hours ago) and read 11496 times:

I found my last QF flight to and from Australia to be a very pleasant one, miles better than BA if I may say so.

The ground experience wasn't great, I was in a queue that didn't move for 10 minutes because a standby passenger was haggling the check-in agent for seats, but queues are common when the flight is full.

QF does offer a very competitive product out of Asia, but they are usually no less cheaper than SQ out of Singapore. I found their inflight product good, not the best, but definitely not something I can easily find fault with. I can't say the same about their home base, SYD. But then, QF doesn't own and manage that shamble.

I would like to see QF offer more technologically advanced products on the ground, such as internet check-in with seat selection functions for Y class pax, self-serve kiosks at their home-base international terminal etc... services that one takes for forgranted when flying many other carriers nowadays.

As for locals hating their national carriers, Singaporeans pick on SQ alot too. An unsmiling stewardess is enough for them to write in to the local papers. However, deep down inside, almost every Singaporean is darn proud of SQ and its achievements.



There's always a better way to fly...
User currently offlineJfk777 From United States of America, joined Aug 2006, 8513 posts, RR: 6
Reply 19, posted (5 years 2 weeks 4 days 17 hours ago) and read 11445 times:
Support Airliners.net - become a First Class Member!

Most Aussies love their Qantas to go abroad but have some displeasure with them domestically. Can't see too many flying United to the good'ole US of A. British Airways or Virgin to teh UK is another strory.

User currently offlineJetfuel From Australia, joined Jan 2005, 2254 posts, RR: 0
Reply 20, posted (5 years 2 weeks 4 days 17 hours ago) and read 11280 times:



Quoting JQFlightie (Reply 16):
if QF didnt have JQ.... what kind of state would they be in? QF would not be profitable on its own and would end up just where BA is now

The primary reason QF launched JQ was to combat the Qantas unions. New crews and a totally new airframe in the A320. Lots of politics.

IMO they should have called it Qantas lite. Far better marketability. A few if the nasty cheap edges could have been avoided that make it tacky. Unfortunately the politics made it very difficult.

There are still many that hate JQ. To think what QF has become



Where's the passion gone out of the airline industry? The smell of jetfuel and the romance of taking a flight....
User currently offlineBNEFlyer From Australia, joined Oct 2006, 232 posts, RR: 0
Reply 21, posted (5 years 2 weeks 4 days 13 hours ago) and read 9630 times:
Support Airliners.net - become a First Class Member!



Quoting Jfk777 (Reply 19):
Most Aussies love their Qantas to go abroad but have some displeasure with them domestically. Can't see too many flying United to the good'ole US of A. British Airways or Virgin to teh UK is another strory.

Most Aussies? No, I wouldn't say most Aussies do. I flew to Europe on BA in September/October, was very apprehensive about it but was very pleasantly surprised by the wonderful service I encounterd.

Unfortunately I had to fly QF from SIN-BNE. That was an abysmal flightt that left me tired, hungry and cranky and wanting to have a conversation with someone that wasn't going to talk down to me or make me feel like they're doing me a favour by being there.

Domestically they're hit and miss. I just don't understand why a lot (not all) of the staff appear so 'up themselves' all the time, who do they think they are?? DJ crew are casual, have fun and get the job done well, which is why I and all of my friends prefer them over QF.

Next time I go to EU though I want to try EK to see what all the fuss is about, or fly via MEL on QR. I'm off to HKT in April on VA, hopefully the DJ flair has transferred over to there too!


User currently offlineUA772IAD From Australia, joined Jul 2004, 1741 posts, RR: 3
Reply 22, posted (5 years 2 weeks 4 days 12 hours ago) and read 9549 times:



Quoting Jetfuel (Reply 20):

The primary reason QF launched JQ was to combat the Qantas unions. New crews and a totally new airframe in the A320. Lots of politics.

IMO they should have called it Qantas lite. Far better marketability. A few if the nasty cheap edges could have been avoided that make it tacky. Unfortunately the politics made it very difficult.

There are still many that hate JQ. To think what QF has become

I do understand that POV. Their crews range from cold and icy to ambivalent, which is a shame for when there is one or two friendly hard workers... to have that negated by the overall bad attitude that most cabin crews and customer service exude. The one good JQ flight that I experienced was LST-BNE. The rest had rude crew/ground staff and dirty aircraft. I remember flying not too long ago BNE-CHC; early morning departure, clearly the aircraft's first flight of the day and there was rubbish (empty wrappers, napkins, crumbs, chewed gum) on a bunch of the seats and in the seat pockets. Inexcusable.

Give me DJ any day over JQ.

The Gold Coast region I know truly resents the fact that QF has abandoned the market, leaving JQ as the successor.

Its definitely an OZ thing to hate on QF. They are usually consistent, but I've had a few bad flights where the crew were just plain rude. I think SYD crews (int'l) are generally a good bunch, but MEL and BNE in my experience are mixed.

I would say QF is "good" but certainly not "excellent." It is hard though, OZ is spoiled rotten since we have the Asian and Middle East based carriers flooding our markets, trying to top each other and win our business.


User currently offlineJayeshrulz From India, joined Apr 2007, 1029 posts, RR: 2
Reply 23, posted (5 years 2 weeks 4 days 12 hours ago) and read 9409 times:



Quoting UA772IAD (Reply 22):

I do understand that POV. Their crews range from cold and icy to ambivalent, which is a shame for when there is one or two friendly hard workers... to have that negated by the overall bad attitude that most cabin crews and customer service exude. The one good JQ flight that I experienced was LST-BNE. The rest had rude crew/ground staff and dirty aircraft. I remember flying not too long ago BNE-CHC; early morning departure, clearly the aircraft's first flight of the day and there was rubbish (empty wrappers, napkins, crumbs, chewed gum) on a bunch of the seats and in the seat pockets. Inexcusable.

this happened to me in the QF SIN-SYD flight.
it was 100% FULL, the F/A were rushing here and there to complete the service, i have to remind the lady 3 times to get me water as i got a chilli in my meal  sarcastic  .
anyways this happens all the time. But i will fly with them again...1 trip does not change my opinion!  Smile



Keep flying, because the sky is no limit!
User currently offlineDocLightning From United States of America, joined Nov 2005, 20358 posts, RR: 59
Reply 24, posted (5 years 2 weeks 4 days 11 hours ago) and read 9102 times:



Quoting UA772IAD (Reply 22):

I do understand that POV. Their crews range from cold and icy to ambivalent, which is a shame for when there is one or two friendly hard workers...

Gee, on the single JQ flight I took, all three crew members were friendly, professional, and presentable. You guys would have *loved* the one female F/A I had.  Wink

I guess that, being American, I'm used to the absolute worst in service. Our system is safe enough, to be sure. But fly a UA 744 and a QF 744 from SFO to SYD and tell me which flight was better.

On my SFO-SYD leg, I was on a UA 744 with what seemed to be the original interior from when the plane was delivered. It had the three-light overhead projectors and flickering, off-color CRT TV's. Seat pitch was abysmal and, hungry as I was, I stopped eating my meal halfway through because it just tasted awful.

Crew were essentially invisible except during meal service. Fortunately, I had a couple of Ambien tablets, so I slept for most of the flight.

That's not what I hear about QF flights.


25 Cpd : I'm also quite happy with them. You could do a lot worse than QF. Hey, quiet now before the UA supporters catch you. I had the same experience with U
26 DocLightning : I don't think it's a UA-specific issue. They maintain their planes very well (well, at least the parts that are required for the plane to be safe to
27 AFGMEL : That is the norm here and it used to be better. DJ offer most of that as well. QF should have the biggest market share to Europe. Why they couldn't m
28 Cpd : Oh yes, that's normal on Qantas. In fact, they have some pretty good after-meal offerings, especially the Lindt dark chocolate cake which is the abso
29 Jetfuel : The problem is not enough pax are flying QF and this why they are suffering. QF's market share has been dropping. IMO opinion too much reliance on fl
30 PeterSpence : I must chime in here since I feel so stronly about Qantas and say that airline has been utterly amazing every single time I've flown them. 3 times thi
31 KFly : Another 20 pages of comments have been posted since I started this thread ! It seems alot of folks out there do have a few things to say about QF. And
32 KiwiinOz : Wow! Ralph Fiennes got very good service on Qantas a couple of years back. Sounds like you may have been able to request a similar type of upgrade.
33 Viscount724 : For travel within Europe, KL and LH are two of my preferred airlines, and their longhaul service is also very competitive and generally better than e
34 PeterSpence : I think that's because--like most situations in life--those who have a great time don't make too much noise about it, they just carry on as happy cus
35 Dugong : I, too, used QF recently domestic to SYD then QF to LAX, and return to BNE. Look, the plane was looking a bit worn, the cabin crew were pleasant, deci
36 PeterSpence : and yea mate, she was an awesome flight attendant ... I hope I get her again Dec 23rd!
37 Aerokiwi : Great, but according to you, most Dutch hand Germans hate them. And I can see why. I would go through some horror stories with you, counteracting eac
38 Thegeek : I don't like flying DJ anymore. They were pretty good before Chris Corrigan started interferring with the management, and even though he has nothing
39 Pagophilus : Qantas has a hold on Australia. They are our only full-service carrier, and they have a reasonable frequent flyer program. (I said reasonable, not ide
40 Pagophilus : Also, Qantas is beginning to be very strict regarding baggage policy. And they include a laptop computer in the 7kg cabin baggage allowance, whereas S
41 KiwiinOz : I presume in economy? Trying to do this in biz class would be insane
42 Viscount724 : I never said that. Not sure what you are referring to but it wasn't me. In my experience, people are always more critical of airlines from their own
43 Smi0006 : This is true, some musical instruments are not permitted in the cabin EK do not allow any string instruments into the cabin as the strings are consid
44 Kiwiandrew : I suspect that most countries tend to have a bash the home carrier attitude , it is a simple numbers game , if more Australians fly QF than any other
45 Tayser : I would say it's the other way - domestically fine/good/best in show, internationally: BA-BAWM (expensive and they're only good at flying to London a
46 AFGMEL : Good. I don't see why I get there early and have to wait while queue jumpers go in front of me. I think that people who are below the threshold shoul
47 Aerokiwi : Quite right, apologies. It was MEA-707. I'm not so sure. Australians (and New Zealanders) are exposed to a lot more service from Asian and Middle Eas
48 Thegeek : Huh? I don't get why they should waste my time simply because they can. How long ago?
49 AFGMEL : Why should I have to stand in the queue longer because people whose flights leave before mine, who are late getting there, get to jump in the queue a
50 Cpd : I didn't experience that recently. In fact, they didn't even bother to check my cabin-bag, at all, ever, on any of my flights. Which is good, because
51 Fca767 : Not with those Green seats on their A380 It would make me think that I'm on the lower deck of Titanic in the poor class
52 NZ107 : Actually it's grown on me and other members who have written TRs say it's their favourite section of Economy. At first I didn't like the look of it b
53 Thegeek : Pretty sure that the first time I ever got to get on an earlier flight was June. BNE-SYD. I'd say their policy has changed, because they never used t
54 ClassicLover : I've flown in those green seats, the colour is quite nice and soothing, funnily enough - and besides, with everyone in their seats, you can barely se
55 Viscount724 : At one time, if memory correct, all seats on CX aircraft were green (like the CX exterior livery for years). It never bothered me. I'm sick of all th
56 AFGMEL : I'll try again. If I get there 2 hours before, I don't want to spend my two hours standing uncomfortable while queue jumpers don't even have to wait.
57 Ditzyboy : Qantas allow two pieces of 'domestic' size (105cm) at 7kg each or one piece of 'international' (115cm) at 7kg on domestic flights. This is regardless
58 Thegeek : Now I think I get what you are trying to say. You're talking about the check in queue. Given that I usually travel with carry on only, that doesn't a
59 Jayeshrulz : Australia is actually exploited my many Intl carrier like EK,EY,MH,etc etc....which offer more connections than QF carrier.
60 AFGMEL : It sure as hell isn't mine.
61 Dynamicsguy : Errr, no. The customer's responsibility is to check in 30 minutes before the flight. Arriving at 31 minutes and expecting to check in within a minute
62 Pagophilus : It's not Qantas that checks it, though sometimes the check-in agent weighs your hand luggage (probably best to hide it so they can't see it). It's th
63 Kappel : Haha, I know a couple of Singaporeans and they refuse to fly anything but SQ, no matter the price. But as I understand from a few other comments in t
64 Thegeek : I don't think that argument would hold up anywhere.
65 Smi0006 : Sorry you've got it wrong, it is the up to the check-in agent to weigh hand luggage however the airlines and Melbourne airport and are now asking sec
66 Dynamicsguy : Clearly not with you since you seem to have the attitude that you are not responsible for getting yourself there on time and that the rules don't app
67 Thegeek : That's not my attitude. My attitude is that the only thing which made it acceptable to fly DJ was non-enforcement of that ridiculous technicality. Si
68 Zkpilot : Qantas bashing is a national pastime in Australia. Sure Qantas hasn't done a lot of things over the past decade to help itself, but that said there is
69 Smi0006 : Indeed god forbid an airlines should enforce the rules and behave like a profitable company. Funnily enough I've never herd anyone complain that thei
70 FCA767 : aw ok I might been harsh I saw a photo on here, maybe it was the white balance that made it look the way it did
71 Thegeek : Both the example you cite have reasonable alternatives. Car parking might be charged at $2/hour and if you park for 61mins it's not too onerous to ju
72 Kiwiandrew : "most people" ? I am curious how you know what 'most people' do . Certainly some of us prefer to travel as lightly as possible , nothing to do with t
73 Post contains images Cpd : In Sydney, they didn't bother. It was just a friendly good afternoon - nice to have you flying with us,the lounge is through the gates, turn left and
74 Zkpilot : Not really, remember once a plane flies the single biggest factor relating to cost from that point is weight. The heavier the plane is the more fuel
75 Smi0006 : Not to mention consistency, okay so I let you off for three KG how do I explain this to the guy at the next counter who is thirty KG over? If I'm cha
76 Zkpilot : Most airlines including QF allow you to carry your laptop as a separate extra item of carryon luggage (ie you can have a carryon bag + a laptop). Oth
77 Thegeek : Mostly that's based on anecdotal evidence of what people I know do. You could have me there, I should have added "I believe" or some such. What a rid
78 Ditzyboy : This is not true for Qantas. While I cannot find anything on the customer website (I am sure it used to be there), it is clearly stated on baggage te
79 Dynamicsguy : Since you were checking those facts (presumably so you could distort them) you will know that they hardly hide this. A big box pops up to tell you ab
80 Zkpilot : Yes this has recently changed on the website. It used to say you could take a carryon bag plus women could take a handbag, items such as laptops, cam
81 Ditzyboy : I have been flying domestic since 2000 and I have never known laptop bags to be in addtion to the allowance - the reason being that two domestic size
82 Thegeek : I'm sorry I ever even mentioned the $40/$80: It undermined my case, apparently. Yes, I do agree that it's reasonably up front. But the $7/kg (which i
83 Post contains links AFGMEL : I have to disagree. This stuff is not buried in fine print. A quick click of the travel information tells you everything about check-in, including ba
84 Ash185 : Everyone will have bad experiences sooner or later as there will always be staff who do not do such a good job whether it be through lack of expeience
85 AFGMEL : Then again I know somebody who has a pathological hatred of SQ because when his parents were travelling from Europe to Aus (on a ZED fare I think), t
86 Thegeek : I would say that you have to go looking to find that page. i.e. I'd count it as fine print. Perhaps I am wrong. It's much better now that the baggage
87 Qantas787 : And who is going to pay for it?
88 Ash185 : Qantas opened a $10million training centre in Sydney a the end of Jan this year. Its for over 18000 staff from all levels and includes customer servi
89 Jetfuel : Just flew CNS-BNE tonight on QF. How awesome it was. I was called by my name, fed a nice meal, had professionals making PA announcements and a comfort
90 TN486 : To put my thoughts in an oblique way so as to ensure noone on this thread takes exception, I would just like to share this one thought with you all: "
Top Of Page
Forum Index

This topic is archived and can not be replied to any more.

Printer friendly format

Similar topics:More similar topics...
Thanks For Dropping By The Chat! posted Thu Feb 24 2000 08:43:10 by Delta737
How Long The Love For The MD-11? posted Mon Nov 30 2009 23:00:25 by VC10er
Why No Winglets For The 737-400? posted Fri Nov 9 2007 12:31:51 by 1337Delta764
Why No Upgrades For The Dash 8 Q200/300? posted Mon Apr 23 2007 19:35:44 by ERAUgrad02
Why No Mercy For The Disabled? posted Sun Jul 30 2006 23:19:52 by 747hogg
Why No Winglets For The 737-600? posted Tue Jul 11 2006 11:35:41 by LY777
End Of The Road For Qantas A330s? posted Wed Dec 14 2005 05:27:53 by Dalavia
End Of The Road For Qantas A380's posted Wed Dec 14 2005 05:12:22 by RichardJF
No Need For The USAir A350 Deal posted Thu Jun 16 2005 22:35:35 by Beauing
What Is The Purpose For Qantas Cityflyer posted Wed Apr 23 2003 07:16:22 by Travel