IAirAllie From , joined Dec 1969, posts, RR: Reply 2, posted (4 years 1 day 16 hours ago) and read 24509 times:
Not much info in that article. Hard to believe an FA would freak out about being asked for a cup of orange juice especially considering that on a morning flight you're going to get asked for lots of them. Something important has been left out.
Elcableguy77 From United States of America, joined Feb 2005, 523 posts, RR: 5 Reply 4, posted (4 years 1 day 15 hours ago) and read 24272 times:
And it's sad that many of the comments are for having the F/As head on a platter. I totally agree that there is a big part of the story we aren't hearing. No F/A is going to go that ballistic and invoke legal actions based on someone asking for an orange juice. There is a LOT more to this story. I would be interested to hear the F/A's side.
The sad part is that the company will probably cave and give this character some sort of compensation, even though he was most likely (just a guess) in the wrong.
Former ZW F/A | "Wisconsin 72A, contact departure, see ya."
DTWLAX From United States of America, joined Aug 2009, 717 posts, RR: 0 Reply 6, posted (4 years 1 day 14 hours ago) and read 23716 times:
Quoting IAirAllie (Reply 2): Hard to believe an FA would freak out about being asked for a cup of orange juice especially considering that on a morning flight you're going to get asked for lots of them
I am not sure what you meant to say but nowhere was it mentioned that it was a morning flight
Ken777 From United States of America, joined Mar 2004, 7861 posts, RR: 8 Reply 7, posted (4 years 1 day 14 hours ago) and read 23562 times:
Fly enough and you see both sides of the coin.
Typically what I've seen is that the pax is in the wrong - especially when they arrive at the gate as the fight has been closed and the plane is being pushed back. Amazing the comments that come out of their mouth.
But there are times when the airline staff are screwing things up. When it's in a fight it tends to be worse - and a good tie to keep your mouth shut and keep reading your book.
As for the OJ bit - think about how bad it would have been if he asked for a bloody mary.
1stfl94 From United Kingdom, joined May 2006, 1455 posts, RR: 0 Reply 11, posted (4 years 1 day 14 hours ago) and read 22809 times:
Quoting Elcableguy77 (Reply 4): And it's sad that many of the comments are for having the F/As head on a platter. I totally agree that there is a big part of the story we aren't hearing. No F/A is going to go that ballistic and invoke legal actions based on someone asking for an orange juice. There is a LOT more to this story. I would be interested to hear the F/A's side.
The sad part is that the company will probably cave and give this character some sort of compensation, even though he was most likely (just a guess) in the wrong
He may have been in the wrong but she could have dealt with the situation in a much better manner i.e. calmly and treating him like a human. Then again I count on my fingers the number of polite FA's I've had in the US.
Mauiman31 From United States of America, joined Sep 2007, 434 posts, RR: 0 Reply 13, posted (4 years 1 day 13 hours ago) and read 22233 times:
Wow, read the whole article - fascinating. . . I admit - I can't be totally objective about this as having been an FA for 5 years, many years ago now -- I tend to side with the crew, but I also the last 20 years have flown thousands and thousands of miles with AA as a pax and often in a FC cabin. Thank goodness never experienced a scene like this one. Sure, in both FC and Economy -- I have occasionally been treated indifferently, with a "I am so tired and/or bored and I just can't wait to sit down on that jump seat and read my magazine, so don't bother me too much" attitude. But, never openly rude - especially in F. Wonder if more details will surface to the public. I have to believe there is more to the interaction between this man and FA "Helen" -- if not, she really was having some kind of break down beyond just having a bad day.
Elal772 From Israel, joined Jun 2008, 158 posts, RR: 0 Reply 14, posted (4 years 1 day 13 hours ago) and read 22000 times:
Quoting 1stfl94 (Reply 15): He may have been in the wrong but she could have dealt with the situation in a much better manner i.e. calmly and treating him like a human. Then again I count on my fingers the number of polite FA's I've had in the US.
From my experience (and I have a lot), the majority of American FAs go between being correct to be being nice.
On my many flights with BA the experience was always bad, Yes the FAs are much more well put together than their American counterparts, but the amount of rolling eyes, rude answers and just plain rude behaviour made the experience bad.
JFKPurser From United States of America, joined Mar 2007, 476 posts, RR: 4 Reply 18, posted (4 years 1 day 12 hours ago) and read 20485 times:
Quoting AT (Reply 21): Has AA released any information about this event since?
*IF* it is true, the attendant should be fired.
Never gonna happen. Worst will be a call in to the see management and a discussion about it. Besides -- how can we be sure that this was not the fourth or fifth time this passenger did something negative -- had a bag improperly stowed, refused to end his cell phone call, then was asked again to stop talking, then had to be told to stop texting, then copped a resentment against her for just doing her job -- after flat out ignoring her 5 to 10 times -- and each time she cut him some slack but he kept pushing. He could have been really awful. You get the drift. Sounds like she handled it far from optimally, in any case. But there are always two sides to every story. So, fire her based on what you read in that article? Ha. She would have to make the same mistake many times in order for that to happen so as to indicate a clear and unrelenting pattern of unconcious/unprofessional/sociopathic behavior. Then again, I've flown with some utterly insane sociopathic nutjobs over the course of my career who have long deserved to be fired. But it's just not that simple.
Jeffrey1970 From United States of America, joined Apr 2001, 1336 posts, RR: 13 Reply 19, posted (4 years 1 day 12 hours ago) and read 20458 times:
Quoting VarigB707 (Reply 6): I'm not sure that there is,.. I can see this playing out exactly as described. The truth is, women lose their minds from time to time. I've seen this happen first hand in many women in my life
I very much disagree with you.
I must say that while there are many times that flight attendants may be rude to passengers. We forget that there are many more times when passengers are rude to flight attendants. I remember a few years ago when I took my son on his first flight on Usairways. On the return flight BOS-LGA-PIT he was handed a snack by the flight attendant and said, "Thank you." She was flabbergasted and said that she rarely hears that from anyone anymore. I think that is sad.
Airbazar From United States of America, joined Sep 2003, 7471 posts, RR: 11 Reply 20, posted (4 years 1 day 12 hours ago) and read 20413 times:
Quoting ElmoTheHobo (Reply 1): No one goes ballistic over a cup of Orange Juice. He must have said something before that led to this, and part of this is hearsay anyways.
I wouldn't be so sure. Some the rudest people I've ever met have been FA's on US carriers. I think the airlines have long given up on the idea that this is a service industry. I can totally see her not being in a mood to serve the passenger and he probably commented on it, and she didn't like it.
Have to say my first response to all this was "we're missing something" - like many of you.
Having read that 2nd article though, and considering the actions of all the other passengers after the flight and that AA apologized not only to the OJ man but to many other passengers who witnessed it or had other (separate) issues with the same FA, I'm leaning more towards the OJ man's side on this one. Sounds like the FA may have just blown a fuse on this one.
Qantas777 From United States of America, joined Aug 2000, 484 posts, RR: 1 Reply 23, posted (4 years 1 day 10 hours ago) and read 18561 times:
It sucks to serve the public and it sucks to have a crummy pay check and work for a very unremarkable airline like AA. It also sucks that so many FA's are so mediocre and hate their jobs. This is a postion for attractive 20-30 yr olds and then they should leave and go to admin for an airline or somewhere far better than the airline industry.. I am so damn sick of seeing ancient stews.