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F9 Blew It!  
User currently offlineSancho99504 From United States of America, joined Dec 2005, 570 posts, RR: 0
Posted (4 years 9 months 3 days 19 hours ago) and read 13997 times:

Frontier Airlines is being added to my blacklist of airlines that my family and I will never bring our business to again. How is that a person travelling in the highest fare class is given seat priority behind people travelling on the lowest class fare? I know weather is the cause for the cancellation of her flight, however, the way its been handled is crap. I paid for my mom to travel from SEA to OKC on a classic plus, which was quite pricey being from a low fare carrier. My mom was bumped off of 2 flights from DEN-OKC tomorrow for a few people who were on economy fares. Their excuse? "Oh, we didn't realize that she was on the classic plus, due to that oversight, seats she should've had tomorrow have been given to other passengers, we're sorry for the inconvienience." Thats bull. So now, instead of 4 days with my mom, I'll now get 1 and a half days with her, and won't see her until 2011 at the earliest as I'm getting deployed jan. 7th. Further more, my mom gets to spend Christmas alone in a city shes never been too!!!!!!!! End of rant.

[Edited 2009-12-24 15:35:33 by sancho99504]


kill 'em all and let God sort 'em out-USMC
65 replies: All unread, showing first 25:
 
User currently offlineTxAgKuwait From United States of America, joined Aug 1999, 1803 posts, RR: 42
Reply 1, posted (4 years 9 months 3 days 18 hours ago) and read 13767 times:

That's unfortunate, and I would be really annoyed - especially if I had shelled out the extra money for her to fly w/ a higher class of service.

However, given the number of F9 apologists on this board I would give it about 10 minutes before we see a plethora of replies saying (a) it was somehow your or your mom's or the weather's fault (b) F9 is blameless, they never make a mistake compared to other carriers (c) take your tacky little ticket purchases to WN, Frontier doesn't need the patronage of people like you or (d) some combination of all of the above.

I retired from the Army in 2007. I was doing a one year unaccompanied tour of Kuwait in 97-98 which is where I got the screen name. I can appreciate the need to be able to depend on airlines when your are travelling or moving family members around right before a deployment. That is one reason that I relied, and continue to rely, on a different air carrier who has never boo-bood quite like what you are dealing with now.

Merry Christmas and be safe during your deployment.//TxAgQ8


User currently offlineMariner From New Zealand, joined Nov 2001, 25292 posts, RR: 85
Reply 2, posted (4 years 9 months 3 days 18 hours ago) and read 13668 times:
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Quoting TxAgKuwait (Reply 1):
However, given the number of F9 apologists on this board I would give it about 10 minutes before we see a plethora of replies saying (a) it was somehow your or your mom's or the weather's fault (b) F9 is blameless, they never make a mistake compared to other carriers (c) take your tacky little ticket purchases to WN, Frontier doesn't need the patronage of people like you or (d) some combination of all of the above.

Wow. That's an ugly accusation.

I wasn't going to respond to this thread because I can't argue with him. Based on the evidence sup[plied by the OP, Frontier blew it, big time.

I'd like to hear what they have to say, but again, based on the OP's statements - which I fully accept - they owe him and his mother an apology and a refund.

???

mariner

[Edited 2009-12-24 16:09:25 by mariner]


aeternum nauta
User currently offlineFlyiguy From United States of America, joined Feb 2004, 1117 posts, RR: 0
Reply 3, posted (4 years 9 months 3 days 18 hours ago) and read 13613 times:



Quoting Sancho99504 (Thread starter):
DEN-OKC

Did you se if they could have her transfer to a UA flight ??? I know UA is the largest carrier at DEN so im sure they could have done something to help...Knowing F9 though they will say they tried but that UA was also full which in realit they just wanted to keep your mom on their flight for the $$$

Just my 0.02



The opinions I post are of mine and mine alone, not of the airline I work for.
User currently offlinePar13del From Bahamas, joined Dec 2005, 7240 posts, RR: 8
Reply 4, posted (4 years 9 months 3 days 18 hours ago) and read 13576 times:

I can't say much about the case, if that is their excuse it is unfortunate, folks sometimes don't think it helps but I would say write them a letter expressing your dissatisfaction to put something on the record, you never know what may happen.

On the other side of things I wish you and yours a very merry xmas however long you have together, be safe on your deployment remember to put us on your list of folks to update while deployed.

Best wishes.


User currently offlineDL Widget Head From United States of America, joined Apr 2000, 2094 posts, RR: 5
Reply 5, posted (4 years 9 months 3 days 18 hours ago) and read 13560 times:



Quoting Flyiguy (Reply 3):
I know UA is the largest carrier at DEN so im sure they could have done something to help...Knowing F9 though they will say they tried but that UA was also full

Seems to me that UA would have suffered from the same weather disruptions that every other airline suffered through recently coupled with the tremendous holiday traffic. I rather think that UA would indeed have been full and probably not an option.


User currently offlineFlyiguy From United States of America, joined Feb 2004, 1117 posts, RR: 0
Reply 6, posted (4 years 9 months 3 days 18 hours ago) and read 13515 times:



Quoting DL Widget Head (Reply 5):
Seems to me that UA would have suffered from the same weather disruptions that every other airline suffered through recently coupled with the tremendous holiday traffic. I rather think that UA would indeed have been full and probably not an option.

True, all the flights but 1 were cancelled today so UA is running extra sections XMAS day to cover the cancelations...However I looked at Sat Dec 26th flights and there is room on ALL the flights for paying passengers !!! I'm sure he would rather her come to OKC on Saturday than after Jan 1st...even if it was on UA instead of F9.

just my 0.02



The opinions I post are of mine and mine alone, not of the airline I work for.
User currently offlineBMI727 From United States of America, joined Feb 2009, 15745 posts, RR: 27
Reply 7, posted (4 years 9 months 3 days 18 hours ago) and read 13500 times:



Quoting Mariner (Reply 2):
I'd like to hear what they have to say, but again, based on the OP's statements - which I fully accept - they owe him and his mother an apology and a refund.

I would say so too, but I think that it would be way over the top to say that F9 did this intentionally or that their people are going to try and weasel out of it and look for a loophole.



Why do Aerospace Engineering students have to turn things in on time?
User currently onlineUnited1 From United States of America, joined Oct 2003, 5970 posts, RR: 9
Reply 8, posted (4 years 9 months 3 days 18 hours ago) and read 13499 times:



Quoting DL Widget Head (Reply 5):
Quoting Flyiguy (Reply 3):
I know UA is the largest carrier at DEN so im sure they could have done something to help...Knowing F9 though they will say they tried but that UA was also full

Seems to me that UA would have suffered from the same weather disruptions that every other airline suffered through recently coupled with the tremendous holiday traffic. I rather think that UA would indeed have been full and probably not an option.

I have to agree with DL Widget Head on this one....4 out of the 5 DEN-OKC UA flights have been canceled today so tomorrow is going to be absolutely a madhouse.

Quoting Sancho99504 (Thread starter):
.

Sorry that happened it sounds like F9 dropped the ball on this one. Be safe on your deployment...



Semper Fi - PowerPoint makes us stupid.
User currently offlineMariner From New Zealand, joined Nov 2001, 25292 posts, RR: 85
Reply 9, posted (4 years 9 months 3 days 18 hours ago) and read 13446 times:
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Quoting Flyiguy (Reply 6):
.However I looked at Sat Dec 26th flights and there is room on ALL the flights for paying passengers !!! I'm sure he would rather her come to OKC on Saturday than after Jan 1st...even if it was on UA instead of F9.

All that is true. The weather in OKC had been particularly dreadful. There could be many reasons for it, as listed by TxAgKuwait in his post #1. I could also say that other airlines have done other things.

But none of that applies.

If the reason given to the OP was that "they didn't realize his mother was on a Classic Plus fare," that is simply inexcusable.

mariner



aeternum nauta
User currently offlineSancho99504 From United States of America, joined Dec 2005, 570 posts, RR: 0
Reply 10, posted (4 years 9 months 3 days 18 hours ago) and read 13416 times:



Quoting Flyiguy (Reply 3):

Yessir, unfortunately, with all the OKC cancellations today, as well as apparently a lot of OKC travellers tomorrow, UA is booked up, I was in the process of booking her on the 1700ish UA departure, but by the time I was purchasing it, they were all gone.

Quoting TxAgKuwait (Reply 1):

Even though I half agree with you on the amount of F9 fans on here, I wouldn't expect them to provide irrashional responses, however I did expect some as with all airlines, you can't please everybody. I know some people here can blame me for booking so close to christmas, but I just got home from work yesterday to shut my truck down for a while and my mom was only able to come out this weekend.

Quoting Mariner (Reply 2):

I've been on the phone with F9 customer care for a bit, had to get my anger off before I let it out on the poor girl on the phone, but she's standby listed tomorrow, and has a confirmed seat on the 26th which is sadly, a little too late. Due to the oversight on the booking code for the re-issue, they're refunding me the OKC-DEN-SEA portion which is more than I expected. Although I probably will never use F9 again, they're making up for it.



kill 'em all and let God sort 'em out-USMC
User currently offlineDL Widget Head From United States of America, joined Apr 2000, 2094 posts, RR: 5
Reply 11, posted (4 years 9 months 3 days 18 hours ago) and read 13363 times:



Quoting Flyiguy (Reply 6):
However I looked at Sat Dec 26th flights and there is room on ALL the flights for paying passengers !!! I'm sure he would rather her come to OKC on Saturday than after Jan 1st...even if it was on UA instead of F9.

It could also be that F9 and UA don't have an interline agreement in place. I don't know, perhaps someone can advise along those lines. I know that years ago DL ended their interline agreement with FL (for reasons that I won't go into). So, if FL cancels a flight from ATL, they can't protect on DL and vice versa even if space is available. Maybe that's the case here between UA and F9, no?


User currently offlineMariner From New Zealand, joined Nov 2001, 25292 posts, RR: 85
Reply 12, posted (4 years 9 months 3 days 18 hours ago) and read 13370 times:
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Quoting Sancho99504 (Reply 10):
Although I probably will never use F9 again, they're making up for it.

As a strong Frontier supporter - a "fanboy", some would say - I am pleased to hear that they're trying to make up for it - I would expect that at the very least.

But there are no excuses for the mistaken code.

I think you are quite right to be as angry as you were/are, and I shall fully understand if you avoid the airline in future.

I'd be yelling and screaming if it had happened to me.

Good luck, anyway, with your Mum. I very much hope you are able to spend at least some good time together.

mariner



aeternum nauta
User currently offlineBMI727 From United States of America, joined Feb 2009, 15745 posts, RR: 27
Reply 13, posted (4 years 9 months 3 days 18 hours ago) and read 13326 times:



Quoting Sancho99504 (Reply 10):
Although I probably will never use F9 again, they're making up for it.

You might want to reconsider using F9 then. Any airline can get you from point A to point B, but only the good ones can do it when the s*** hits the fan. They've already admitted that they were wrong and given you a refund, which is probably more than some airlines would do.



Why do Aerospace Engineering students have to turn things in on time?
User currently onlineMtnWest1979 From United States of America, joined Nov 2005, 2461 posts, RR: 1
Reply 14, posted (4 years 9 months 3 days 18 hours ago) and read 13239 times:
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Quoting Sancho99504 (Reply 10):
they're refunding me the OKC-DEN-SEA

So how is she getting home? Or are they just going to get her back for free? I can see if that is the case, you get to airport, and they say "Oh that has been refunded and cancelled..". Anyway, good luck and be safe.



"If it ain't broke, don't fix it!"
User currently offlineSancho99504 From United States of America, joined Dec 2005, 570 posts, RR: 0
Reply 15, posted (4 years 9 months 3 days 18 hours ago) and read 13239 times:



Quoting BMI727 (Reply 13):

I'll put it like this, you only get one chance to make a first impression. I don't have a very good impression at this time right now. The initial way they handled this is very disappointing. They've done a lot since, but its the missing the booking code when re-issuing the new travel that has me ticked. I purchase the full fare Y tickets to offer me the best protection especially in a case such as this. When the people that my higher fare ticket is subsidizing get a seat ahead of me or whomever I purchased the ticket for(my mom), it really pisses me off.



kill 'em all and let God sort 'em out-USMC
User currently offlineSancho99504 From United States of America, joined Dec 2005, 570 posts, RR: 0
Reply 16, posted (4 years 9 months 3 days 17 hours ago) and read 13209 times:



Quoting MtnWest1979 (Reply 14):

Apparently, what they gave my mom was a travel voucher for $400, a hotel voucher, and a couple meal vouchers, although, I don't know how the meal vouchers will work since they're only good at the airport?



kill 'em all and let God sort 'em out-USMC
User currently onlineMtnWest1979 From United States of America, joined Nov 2005, 2461 posts, RR: 1
Reply 17, posted (4 years 9 months 3 days 17 hours ago) and read 13148 times:
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Quoting Sancho99504 (Reply 16):
Apparently, what they gave my mom was a travel voucher for $400, a hotel voucher, and a couple meal vouchers, although, I don't know how the meal vouchers will work since they're only good at the airport?

I see. She can load up on KFC chicken sandwiches lol.  Smile Enjoy your visit



"If it ain't broke, don't fix it!"
User currently offlineMASTYC From United States of America, joined Mar 2009, 144 posts, RR: 0
Reply 18, posted (4 years 9 months 3 days 17 hours ago) and read 13117 times:

I don't know for sure but they might accept those at some of the restaurants surrounding the hotels. Worth asking about. I bet if she is at the top of the list she has a good chance of someone missing their flight tomorrow.

User currently offlineSancho99504 From United States of America, joined Dec 2005, 570 posts, RR: 0
Reply 19, posted (4 years 9 months 3 days 17 hours ago) and read 12988 times:



Quoting MtnWest1979 (Reply 17):

Speaking of KFC, i miss those chicken littles they used to have, those KFC snackers just aren't the same.

Quoting MASTYC (Reply 18):

She said she'll check. Thanks



kill 'em all and let God sort 'em out-USMC
User currently offlineJetmatt777 From United States of America, joined Jun 2005, 2799 posts, RR: 33
Reply 20, posted (4 years 9 months 3 days 17 hours ago) and read 12900 times:

Well the OKC airport has been completely shut down since 1PM today (6.5 hours ago) and it is UFN. So regardless who she would have been booked on, the flight would still be sitting in DEN.

http://flightaware.com/live/airport/KOKC

No arrivals or deps since 1245ish.

There is a foot of snow in my front yard, and I just walked through a 4ft drift. The airport ramp areas are completely done in, the taxiways and runways are also done in.

The snow is done, but I'd say it's gonna be morning before the first flight comes in or out.

Merry Christmas.



No info
User currently offlineABQopsHP From United States of America, joined May 2006, 851 posts, RR: 3
Reply 21, posted (4 years 9 months 3 days 17 hours ago) and read 12872 times:

CO cancelled all its IAH-OKC and IAH-TUL flights today, and from what I understand AA had the same problem. So regardless of the fare or service paid for, there were limited or no flights into Oklahoma today, thanks to the snowstorm.
JD CRPXE
PS. Granted some employees (and airlines) handle irregular ops better than others. So I cant say for sure what the problem was with F9 in DEN.



A line is evidence that other people exist.
User currently offlineSancho99504 From United States of America, joined Dec 2005, 570 posts, RR: 0
Reply 22, posted (4 years 9 months 3 days 16 hours ago) and read 12788 times:



Quoting Jetmatt777 (Reply 20):



Quoting ABQopsHP (Reply 21):

Well, the 1910 DEN-OKC F93189 is a go. I know what happened here in OKC today. The weather is not my beef. The way they handled it is and when you put the lower fare customer ahead of the higher fare paying customer...... It doesn't make sense, they have 3 fare options...... Still waiting to hear from my mom if they found her bag.



kill 'em all and let God sort 'em out-USMC
User currently offlineKingCavalier From United States of America, joined Nov 2006, 1307 posts, RR: 17
Reply 23, posted (4 years 9 months 3 days 16 hours ago) and read 12683 times:



Quoting Sancho99504 (Reply 22):
Well, the 1910 DEN-OKC F93189 is a go

Travis,

I see that the web site shows it as a go, but the local OKC news is saying all OKC airports are closed. UA has cancelled all of their flights into OKC. Have you talked to someone to see if the flight is operating?

http://www.koco.com/weather/22052279/detail.html

Quote:
OKLAHOMA CITY -- Oklahoma's governor has ordered all interstates and turnpikes, border to border, to be closed due to a Christmas Eve blizzed that has stranded hundreds.

Gov. Brad Henry also declared a state of emergency for Oklahoma for all 77 counties. The declaration provides a formal mechanism for local governments to seek reimbursement for recovery costs through the state%u2019s disaster public assistance program should conditions warrant.

A blizzard warning is in effect for the Oklahoma City metro area until 10 p.m. and for counties just east of the metro until 2 a.m. Wind gusts have been measured up to 60 mph across southwestern Oklahoma, rendering visibility at almost zero.

All Oklahoma City airports are shut down until further notice, according to airport director Mark Kranenberg, and several highways and interstates have been closed for various periods of time because of snow, blowing snow and numerous accidents.

Travel through southwestern and central Oklahoma is extremely treacherous, and KOCO has received reports of hundreds of drivers stranded across the state.




Travel is fatal to prejudice, bigotry, and narrow-mindedness
User currently offlineFlyDeltaJets87 From , joined Dec 1969, posts, RR:
Reply 24, posted (4 years 9 months 3 days 16 hours ago) and read 12622 times:



Quoting Sancho99504 (Reply 16):
Apparently, what they gave my mom was a travel voucher for $400, a hotel voucher, and a couple meal vouchers, although, I don't know how the meal vouchers will work since they're only good at the airport?

Some off-airport restaurants accept them. Last week when I was flying home from DAB to GSO with my girlfriend, our flight from DAB was first delayed due to weather than canceled for MX. I could have stayed at my apartment but since the hotel was free (and thus transportation back to the airport at 430 AM to go with it), I took the hotel voucher. We also received meal vouchers which were accepted at the Uno's just down the road from the hotel.

Quoting Sancho99504 (Reply 15):

Sounds like my experience with UA over the summer. It was my first trip on UA and I was excited. However, my golf clubs were stolen right out of the travel case. My travel case made it to my destination - along with the tennis shoes that were in the same compartment as the golf clubs. So it's clear they were stolen right out of the carrier case. This one experience is enough to keep me away from United for good.

Anyway, I wish you the best this holiday season and a safe return from overseas.  Smile


25 KingCavalier : I just got word that Frontier is diverting their DEN to DFW flight to AUS due to snow in DFW. The weather is a mess today.
26 FRNT787 : This is a perfect way for you to vent. Very good idea. I am quite glad that the operator is trying to handle it. BUT, you are quite right to be very
27 Sancho99504 : No, I just realized I didn't word that the way I wanted to, it should have read " It looks like" instead of what I put. I really hope the airports ar
28 NASCARAirforce : You caught me sleeping - who flies between DAB and GSO? I thought the only flights out of DAB anymore were to ATL and CLT.
29 N702ML : TxAgKuwait....I gotta say...that is the most ACCURATE, CORRECT thing I have read on a.net in a LONG, LONG time! LOL! You are so right! You hit the na
30 KingCavalier : Except he posted his remark 3 and a half hours ago, and I've seen no such remarks from F9 apologists.
31 Sancho99504 : Thank you everyone for your feedback. It's nice to have a place to vent where most people understand. On a positive note, my mom has her bag, is at th
32 KingCavalier : That's great news. And the weather seems to be moving off to the east of OKC, so tomorrow will be better.
33 Sancho99504 : Good news, as long as the weather cooperates, my mom will be here at 1310 in OKC for Christmas. Job well done Frontier and thanks to everyone for thei
34 Mariner : I hope it all works out well for you and your mom and here in New Zealand, I have my fingers crossed for the weather at OKC. Good luck with your depl
35 F9Animal : To be blunt, I totally disagree with your statement. It was downright rude, and very disrespectful. You got a refund, travel voucher, and a couple of
36 JoeCanuck : Good to hear it seems to be working out...at last. Have a good Christmas and keep your head down over there.
37 DL Widget Head : While this incident appears to have been precipitated by the weather the service breakdown was due to F9 incompetence (in this incident) which they t
38 Sancho99504 : And finally, I got a call from a Frontier customer service agent who made everything right. Thats customer service and a reason in which I willingly p
39 Mir : Frontier can control this: Sure, they may have done more than others would have to make amends for their error, but that sort of error shouldn't happ
40 FlyDeltaJets87 : Went via ATL on DL.
41 Brons2 : I am scheduled to fly F9 AUS-DEN-SNA on the morning of Thursday, January 7th. The purpose of my trip is to attend the BCS Championship Game at the Ros
42 KingCavalier : I am really glad things seem to be worked out, but to be honest with you, the Classic Plus fare does not immediately guarantee an available seat on th
43 AirportGuy1971 : Since the appologists haven't showed up in the "plethora" described above, I'd love to hear how this ultimately turns out. Did your Mother get a spot
44 DL Widget Head : The OP said...
45 AirportGuy1971 : True, but the story is not over. Based on what someone says on the telephone, it would seem things are going to work out. I want to know the final wor
46 Mjzair : Ummm, Out of curiosity, how do you know what fare classes other people that were given seats were booked in?
47 FlyBlue777 : I flew Frontier last January, DTW-LAX. I had a terrible experience, and will NEVER fly them again. Crew was unprofessional, and ground staff were even
48 JBAirwaysFan : I'd pull one of those Christmas Miracles and hop on a plane out to DEN. Sorry about your dilema, but when airlines bump you, just hop on another plane
49 ExFATboy : Fare class doesn't tell the whole story - in theory, there are several reasons why a lower-fare-class passenger would be re-accommodated before a hig
50 Airfrnt : I'm glad to see that your prediction has been disproven. I did in fact call out F9 when they screwed up in the aftermath of the Atlanta floods. That
51 Max777geek : hold on a minute : was there any reason your mom could have been deboarded ? Only possible reasons come to my mind are : the urgency pax was an old p
52 Sancho99504 : Well, I had checked her in online 24 hours before departure, the DEN-OKC sector cancelled while she was still enroute to DEN from SEA, when I called
53 F9Animal : You are correct. It is actually shocking that any airline would pony up to it, as it is not the norm in this day and age. You are absolutely correct
54 AUSisAwesome : It may be that F9 could be giving seats based on the amount of time spent at the airport. The women given the first seat could have been at OKC for 2
55 Sancho99504 : To all the men and women that worked these past couple of days, thank you for your dedicated service and working to get all these people to their dest
56 Mariner : Very good news, very pleased to hear it. I was keeping an eye on that flight on FlightAware, hoping she was on board. mariner
57 Sancho99504 : Thats really cool of you Thanks
58 Atrude777 : Sancho99504-- I am very pleased to see it all worked out in the end. I was a CSA and during training we were told "you always have many opportunities
59 Byrdluvs747 : Personally, I would never route my mom through an airport like DEN during the winter. I would have booked her on AA via DFW.
60 FRNT787 : The problem was OKC, not DEN. They got hammered by the same storm that we (in DFW) got hammered with. Rough few days this week.
61 GentFromAlaska : This in no way condones the actions of the CSA . I'm sure he/she will be held accountable. It appears OKC was closed to all traffic. Looking at the fl
62 Post contains links Mariner : I'm sure if they had the aircraft they would, that has happened before. But OKC was not the only city affected. From DFW: http://www.star-telegram.co
63 GentFromAlaska : [quote=Mariner,reply=62]I'm sure if they had the aircraft they would" I'm curious if MCI would have been a better choice to wait for OKC to resume ope
64 Post contains links Mariner : Who knows? MCI was having problems, too: http://www.kansascity.com/679/story/...649716.html?storylink=omni_popular "By 5 p.m. today, 21 flights out o
65 AirportGuy1971 : TxAgKuwait, I'm curious. As the 1st person to respond to this thread, what is your opinion of how this has played out is? You had some very critical w
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