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"Cellphones Off And Stay Seated" Indonesian Style  
User currently offlineMandala499 From Indonesia, joined Aug 2001, 7561 posts, RR: 76
Posted (6 years 5 months 3 days ago) and read 3366 times:

Over recent years, thanks to the rapid growth of "questionable operations" by some airlines that lead to Indonesian airlines being banned from EU airspace, the incidence of unruly pax (crew perception of the % of unruly pax) have increased...

We've had riots at the gates when there are delays caused by precautionary maintenance safety action... we've had pax blocking the exits to the airport when a plane went AOG... we've even had pax assaulting cabin crew in panic thinking the plane's about to burst into flames... oh, and yeah, 1 FA got thrown out of a plane during an evac when she tried to direct pax towards another exit...

All this, are caused by a few factors. One is certain questionable operations have gone so bad that pax are scared on whatever plane they step on. Second, those questionable operations have forsaken safety, allowing pax to do whatever they want, so that they don't loose customers due to "complaints about enforcing safety"... Heck, even cabin crew have been fired for trying to tell a pax to turn off his cellphone...

Several airlines have taken the lead into bringing back common sense, adherence to rules and and safety back into the skies of Indonesia...

One, offloaded a pax after a crew was assaulted for "not allowing to have his oversized bag blocking the aisle"... another, have offloaded a local government official for refusing to switch off his cellphone as the plane lined up for the runway...

The latter case has been met with unexpected results. The pax, normally accustomed to other pax supporting him in accusing the crew for being a "fusspot", actually got jeered as he was escorted off the plane by security...

That airline has done it again... this time, it didn't offload 1 pax, but SEVEN! Yes seven!

Here's the story from: http://bisniskeuangan.kompas.com/rea...atan..Mandala.Usir.Tujuh.Penumpang

Brief translation:
The crew of Mandala Airlines offloaded 7 passengers as it was about to depart from Pekanbaru/PKU/WIBB on 30/12/09. The 7 passengers were deemed to have acted to pose a danger to the flight and other passengers. The Department of Transport has commended the action.

RI103 (PKU-BTH) with 179 passengers suffered from delays as a consquence. According to Mandala's head of Corporate Communications, when the aircraft was taxying, one passenger was still on his cellphone because one of his colleagues had missed the flight. The flight attendant repeatedly asked for the passenger to turn off his cellphone, but the passenger and others in his group, totalling 7 passengers, did not pay attention to the request/instruction, but instead got up from their seats and began knocking on the cockpit door demanding the aircraft turn around to pick up their colleague that was left behind.

"Their actions put the passenger and the flight in danger. The cabin crew had politely asked the passenger, but in turn they became angry and made their demands by knocking on the cockpit door." Their actions have violated the No.1 2009 Law on Aviation regarding maintaining safety and security during a flight.

Previously, Mandala have offloaded passengers for cellphone use in the aircraft in Yogyakarta and Medan. The passengers of today's event were handed over to airport security who have in turn, handed them to the police.

The Head of Communications at the Department of Transport commended the crew's action. "They did the right thing. Passengers like that need to be disciplined".

I do wish more airlines do this and support their crew for these kinds of action instead of listening to the unruly pax and yielding to the threat of flying someone else next time... often resulting in punishment for the crew... and when the regulators catch the act, the airline would, in the past, blame the crew, resulting in loss of licenses.

I guess 7 people are regretting screwing up their own year-end plans, and 1 is wondering what to do without the other seven...  Smile

Mandala is currently struggling a bit, but has maintained excellent safety, on time performance and service consistency...

Airlines have long argued behind closed doors that enforcing these safety rules would result in passengers flying someone else... With one of the highest load factors around (and with damn good yields too), I guess the others need to play catch up...

And the days of flights waiting for one or two "pretend VIPs" being late are over, at least in Mandala  Smile


When losing situational awareness, pray Cumulus Granitus isn't nearby !
1 replies: All unread, jump to last
User currently offlineBigOrange From United States of America, joined Apr 2004, 2410 posts, RR: 4
Reply 1, posted (6 years 5 months 2 days 21 hours ago) and read 3050 times:

Good for Mandala standing up to people who want to violate their own and everyone elses safety.

As for banging on the cockpit door to try and get their point across, they deserve offloading just for that. I would have requested a set of airstairs and the police meet them on the taxiway.

Hope the judges are as tough when they go to court!

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