Mah4546 From Sweden, joined Jan 2001, 31802 posts, RR: 72 Reply 1, posted (12 years 7 months 1 week 5 days 8 hours ago) and read 1343 times:
I fly them all the time from Miami to New York City, and my next flight is 25 June. Love them! Excelent service! Comfortable seats, a little more leg room than most carriers (not American but better than Delta), and the absolute friendliest service in the skies that puts the Big Six to shame. They do not show movies on thier PTVs, it is 20 channels of live-feed network television - ESPN, ESPN2, ESPN Classic, Food Network, Cartoon Channel, CNN, and 13 other channels.
MaxPowers From United States of America, joined Dec 2000, 475 posts, RR: 0 Reply 2, posted (12 years 7 months 1 week 5 days 8 hours ago) and read 1341 times:
From NYC to Miami. Wow! They are the best i have ever flown with. Lether seats, one class config, cheep, ptv's are totaly awesome. I was happy they came along, and they are here for the long run. Brand new a319's i think. i always mess up 19's with 20's. oh well they still are the best damn planes in a long time.
EIPremier From United States of America, joined Sep 2000, 1540 posts, RR: 1 Reply 9, posted (12 years 7 months 1 week 5 days 5 hours ago) and read 1296 times:
How do they make money?
Actually, that's a good question. Jet Blue has been doing quite well for a start-up---they reported their first month of profitability in August 2000 (just six months after commencing service).
Why has JetBlue proven successful?
It all comes down to having the money to do things right from the start....
JetBlue was the most heavily capitalized start-up in US aviation history, with nearly $130 million in capital funding. Instead of leasing old, gas-guzzling, high maintenance 737s, they were able to purchase brand new A320s. They could also afford to give their passengers tangible benefits. Airlines with customer loyalty do not just have good on-time performance---they offer their passengers defining features such as an exceptional frequent flier program, better food, or in JetBlue's case, better seats and IFE. Every passenger will notice that JetBlue offers leather seating and complimentary Live TVs at every seat. Even if the flight is delayed, the passenger still knows the airline has redeeming features.
JetBlue was not the only start-up with the foresight to employ the "spend to save" strategy. However, they were one of the few airlines with an initial capitalization sufficient to pull it off.
Another key to JetBlue's success was their choice of destinations. They chose routes which were underserved, but still reasonably low-risk. By choosing JFK as their hub, they did not encroach on the fortress hub of a major airline, and they were able to achieve on-time performance better than any carrier at EWR or LGA. Steady growth helps companies to remain profitable, and with more than 20 million people living in and around New York City, JetBlue is just beginning to tap a huge market.
Jet Blue does operate with a fairly low cost platform. Labor costs are cheap right now, although they will rise with employee seniority. Also, the A320s are fillied to the brims with seats---162 to be exact, which JetBlue achieves through removing the galleys. Obviously, they cannot serve hot meals, but they can snacks which are cheaper and better tasting. I don't know the details of the DirecTV agreement, but I guarantee you JetBlue would not offer it for free if it was costing them money. DirecTV and the cable networks are receiving tons of publicity through this whole deal, so I suspect they are covering the brunt of JetBlue's costs. Also, as I mentioned earlier, the satellite TV is the sort of feature that will attract new customers and increase customer loyalty.
JetBlue is a success in every way so far. At first I questioned the choice of A320s in place of A319s, but the planes are filling up. The combination of low fares, great operational performance, and a modern, high-tech travel experience has been winning with passengers. I think the next step for them is form frequent flier partnerships, further soldifying the airline's customer base.
By setting such a good foundation, JetBlue can work their way upwards.
Dazed767 From United States of America, joined May 1999, 5472 posts, RR: 52 Reply 12, posted (12 years 7 months 1 week 4 days 21 hours ago) and read 1268 times:
I've flown on them 7 times (only cost me a total of $79 so far ). They are wonderful, the planes are so fresh and so clean, and the seats are just like first class (especailly in an emergency row, more leg room! haha). The F/A's are awsome and so are the pilots, making jokes etc. I never felt a full A320 on take off like I did going to ONT, what an experience that was. 24 channels of TV sure helps the time fly. Sure beats watching your tray table.
Mah4546 From Sweden, joined Jan 2001, 31802 posts, RR: 72 Reply 16, posted (12 years 7 months 1 week 4 days 20 hours ago) and read 1253 times:
Chepos, I don't know if you read the Miami Herald article, but your prayers might be answered in a year or so when jetBlue hopes to open a hub at FLL to serve the Caribbean. JFK-FLL, with six daily flights (soon to be eight) is thier bread and butter route. One of thier two launch routes, those A320's leave the jetBlue gate at FLL on the average more than 90% full. jetBlue hopes to start Caribbean ops and a second flight attendents base at FLL. I think it would work very well, because in the Miami area jetBlue has made a huge name for itself. I fly them at least 6-8 times a year and have had a bad experience only once (they accidently spilled cream on my wife), in which they refunded me the complete ticket!
Twaneedsnohelp From , joined Dec 1969, posts, RR: Reply 17, posted (12 years 7 months 1 week 4 days 19 hours ago) and read 1247 times:
Spilled cream on his wife...thats the funniest thing I've heard in a long time. Wish, you reading you this?
Good compensation though, its not the mistake they made, but how they recovered. Well done JetBlue.
Anyway, yeah the Herald article was exciting indicating a future FF program, an FLL hub, a new meal service programme, and other exciting developments.
JFK-SJU should be an awesome addition, they should get on that right now. I'm curious if JetBlue has developed JFK into an airport with banks of flights? Or do flights just come in anytime and leave? N509JB, you have any idea how the JFK ops work?
AgnusBymaster From United States of America, joined Feb 2001, 652 posts, RR: 0 Reply 21, posted (12 years 7 months 1 week 4 days 17 hours ago) and read 1221 times:
I flew JetBlue round-trip between JFK-TPA. Firstly, I was impressed by how friendly the F/As were. They actually helped people with their carryons instead of hiding in the galley. Also, the cabin was very clean.
My flights were dead on-time, which is not the case with the majority of my trips on United and Delta. There is also more legroom than United Y- and Delta. I would say the seat pitch is more like that on Alaska and Southwest, although not as much as American.
The Satellite TV is a nice feature for squirmy kids. Personally, I wasn't that excited by the channels, and the programming was filled with ads. However, the reception quality was very good. My only complaint is that the headphones were pretty low quality, but I suppose I could just bring my own next time.