Luckyone From United States of America, joined Aug 2008, 1924 posts, RR: 0 Posted (3 years 11 months 1 week 18 hours ago) and read 2646 times:
I just got off of a Delta flight to SJU, and something happened on that flight that I've never seen on a flight. Perhaps some of you road warriors have, but I digress. Shortly before touchdown one of the Flight Attendants went down the aisle and individually thanked each passenger for flying Delta. What an outstanding touch that I felt I had to share!
Luckyone From United States of America, joined Aug 2008, 1924 posts, RR: 0 Reply 5, posted (3 years 11 months 1 week 12 hours ago) and read 2129 times:
Quoting 757MDE (Reply 4): I had that happen to me in a UA IAD-NRT flight nine months ago, and I was in economy!
Nice gesture indeed.
If more FAs would do that it would make a lot of us forget much quicker about baggage fees, BOB, delays, etc, etc, etc...IMHO. That shows an employee who cares about the customers and realizes that butts in the seats help him make a living.
I am flying SAA very regularly on long haul international routes. During 2009 I did JNB-FRA-JNB, JNB-MUC-JNB, JNB-JFK-JNB and 6x JNB-HKG-JNB flights. We were only greated by name one my last HKG-JNB sector that was in November.
Not that this is really a negative for me personally.
ZKEOJ From New Zealand, joined Feb 2005, 942 posts, RR: 6 Reply 10, posted (3 years 11 months 5 days 6 hours ago) and read 1494 times:
Quoting Brenintw (Reply 1): I was very surprised on my JNB - HKG leg that the In-flight Service Manager walked around the Biz cabin and introduced herself to each passenger.
Air NZ does this in business class as well. Never seen it in economy though, so it is great of the DL F/A doing it. Really gives it a different touch, and the idea of "we do care for your business, and you are not taken for granted". My experiences with DL F/As were (much) less than stellar, so it is great to hear other stories as well
Aerecosse From UK - Scotland, joined Mar 2009, 83 posts, RR: 0 Reply 12, posted (3 years 11 months 5 days 2 hours ago) and read 1322 times:
Flew SAA from PLZ to DUR in 1999 and the captain introduced himself from the cockpit mid flight to give us an update but to also personally thank the passengers on behalf of the crew for choosing to fly SAA..."you can choose who you fly with & we're grateful you chose South African, without you, we wouldn't be her, you help us pay the bills......so thank you & please let us know if we can be of further assistance"
What stood out was the sincerity & honesty in how he said it - obviously had an impact as I can remember it as if it were yesterday.
AerorobNZ From Rwanda, joined Feb 2001, 6736 posts, RR: 13 Reply 13, posted (3 years 11 months 5 days 2 hours ago) and read 1281 times:
Quoting ZKEOJ (Reply 10): Air NZ does this in business class as well
Yep have seen it on almost every flight I've had in C Class. On a 747 that's 46, 777 26 pax. I've seen it in Y Class with the *G,*S & Koru as well but never an entire cabin. I feel that's slightly unrealistic on a longhaul flight, but I have seen the FSM cover every single passenger on a flight by him doing a special drinks service by himself.
Aerecosse From UK - Scotland, joined Mar 2009, 83 posts, RR: 0 Reply 14, posted (3 years 11 months 5 days 2 hours ago) and read 1245 times:
going blank - (forgot to add in last post)
flew EY DUB AUH in June 09 and the Ysenior cabin attendant came round with water, OJ and introduced himself by name "John" to each passenger - "if there's anything you need, just ask me or my colleagues" & that was on an A330. It set the tone for my best ever Y flight.