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Wonderful Gesture  
User currently offlineLuckyone From United States of America, joined Aug 2008, 2172 posts, RR: 0
Posted (4 years 8 months 2 weeks 4 days 2 hours ago) and read 2741 times:

I just got off of a Delta flight to SJU, and something happened on that flight that I've never seen on a flight. Perhaps some of you road warriors have, but I digress. Shortly before touchdown one of the Flight Attendants went down the aisle and individually thanked each passenger for flying Delta. What an outstanding touch that I felt I had to share!

14 replies: All unread, jump to last
 
User currently offlineBrenintw From Taiwan, joined Jul 2006, 1647 posts, RR: 1
Reply 1, posted (4 years 8 months 2 weeks 3 days 21 hours ago) and read 2436 times:

It really depends on the crew.

In December I went back to South Africa to visit my family. Both flights I upgraded to business on CX.

I was very surprised on my JNB - HKG leg that the In-flight Service Manager walked around the Biz cabin and introduced herself to each passenger.

I've flown J on CX quite a few times, and only had that happen once before. However, that time, although I was on a J ticket, I was in the F cabin (F sold as J on the flight) so we got the F service.



I'm tired of the A vs. B sniping. Neither make planes that shed wings randomly!
User currently offlineLuckyone From United States of America, joined Aug 2008, 2172 posts, RR: 0
Reply 2, posted (4 years 8 months 2 weeks 3 days 20 hours ago) and read 2361 times:

I would certainly hope that would happen for the money people shell out for business and first, but this was in Y!!!

User currently offlineB737100 From United States of America, joined Jul 2004, 153 posts, RR: 0
Reply 3, posted (4 years 8 months 2 weeks 3 days 20 hours ago) and read 2325 times:

To see that happen in coach is rare and very nice thing to do. A very special F/A indeed!


Boeing 737 sunjet service
User currently offline757MDE From Colombia, joined Sep 2004, 1753 posts, RR: 6
Reply 4, posted (4 years 8 months 2 weeks 3 days 19 hours ago) and read 2237 times:



Quoting Luckyone (Thread starter):
Flight Attendants went down the aisle and individually thanked each passenger for flying Delta.

I had that happen to me in a UA IAD-NRT flight nine months ago, and I was in economy!
Nice gesture indeed.



I gladly accept donations to pay for flight hours! This thing draws man...
User currently offlineLuckyone From United States of America, joined Aug 2008, 2172 posts, RR: 0
Reply 5, posted (4 years 8 months 2 weeks 3 days 19 hours ago) and read 2224 times:



Quoting 757MDE (Reply 4):
I had that happen to me in a UA IAD-NRT flight nine months ago, and I was in economy!
Nice gesture indeed.

If more FAs would do that it would make a lot of us forget much quicker about baggage fees, BOB, delays, etc, etc, etc...IMHO. That shows an employee who cares about the customers and realizes that butts in the seats help him make a living.


User currently offlineBrenintw From Taiwan, joined Jul 2006, 1647 posts, RR: 1
Reply 6, posted (4 years 8 months 2 weeks 3 days 19 hours ago) and read 2158 times:



Quoting Luckyone (Reply 2):
I would certainly hope that would happen for the money people shell out for business and first, but this was in Y!!!

It certainly doesn't happen a lot in J -- as I said, this was the first time (in "true" J) that it's happened.

When I was seated in F, the crew knew my name before I'd even plonked my rear in the seat -- they addressed each passenger by name from the very beginning.



I'm tired of the A vs. B sniping. Neither make planes that shed wings randomly!
User currently offlineAFGMEL From Australia, joined Jul 2007, 744 posts, RR: 0
Reply 7, posted (4 years 8 months 2 weeks 3 days 19 hours ago) and read 2157 times:

I can tell you that in J on SQ, MH, KE and even QF, I have been address by name and what's more, they have remembered it the whole flight.

PS, I am not famous.



B 727-44/200 732/3/4/8/9 767-3 742/3/4, 772/3, A319/20/21 332/333 342/3 , DC3/4/10, F28/50/100, ATR72
User currently offlineAndz From South Africa, joined Feb 2004, 8453 posts, RR: 10
Reply 8, posted (4 years 8 months 2 weeks 3 days 18 hours ago) and read 2095 times:
Support Airliners.net - become a First Class Member!

Every time I have flown J (it's not many!) on SAA you are addressed by name, and sometimes in economy too.


After Monday and Tuesday even the calendar says WTF...
User currently offlineA340ANDRE From South Africa, joined Nov 2008, 25 posts, RR: 0
Reply 9, posted (4 years 8 months 2 weeks 2 days 1 hour ago) and read 1809 times:
Support Airliners.net - become a First Class Member!



Quoting Andz (Reply 8):

I am flying SAA very regularly on long haul international routes. During 2009 I did JNB-FRA-JNB, JNB-MUC-JNB, JNB-JFK-JNB and 6x JNB-HKG-JNB flights. We were only greated by name one my last HKG-JNB sector that was in November.

Not that this is really a negative for me personally.


User currently offlineZKEOJ From New Zealand, joined Feb 2005, 1024 posts, RR: 6
Reply 10, posted (4 years 8 months 2 weeks 1 day 13 hours ago) and read 1589 times:



Quoting Brenintw (Reply 1):
I was very surprised on my JNB - HKG leg that the In-flight Service Manager walked around the Biz cabin and introduced herself to each passenger.

Air NZ does this in business class as well. Never seen it in economy though, so it is great of the DL F/A doing it. Really gives it a different touch, and the idea of "we do care for your business, and you are not taken for granted". My experiences with DL F/As were (much) less than stellar, so it is great to hear other stories as well  Smile

Cheers
micha


User currently offlineOlympic472 From United States of America, joined Jun 2008, 456 posts, RR: 0
Reply 11, posted (4 years 8 months 2 weeks 1 day 13 hours ago) and read 1536 times:

Credit due to the crew on United, 18 Dec, SFO-HKG. They thanked everyone in our cabin. I'm not sure about the rest, but by my last name too. Always a nice touch.


Civil Aviation has a "Need for Speed"!
User currently offlineAerecosse From UK - Scotland, joined Mar 2009, 85 posts, RR: 0
Reply 12, posted (4 years 8 months 2 weeks 1 day 10 hours ago) and read 1417 times:

Flew SAA from PLZ to DUR in 1999 and the captain introduced himself from the cockpit mid flight to give us an update but to also personally thank the passengers on behalf of the crew for choosing to fly SAA..."you can choose who you fly with & we're grateful you chose South African, without you, we wouldn't be her, you help us pay the bills......so thank you & please let us know if we can be of further assistance"

What stood out was the sincerity & honesty in how he said it - obviously had an impact as I can remember it as if it were yesterday.



Flown: BA,BD,BY,AMM,DA,MON,LC,BE,EI,FR,EZY,NW,CO,US,HP,F9,AC,QF,AN,NZ,TN,GZ,MH,EK,EY,PG,IB,JK,FH,BV,LH,SA
User currently offlineAerorobNZ From Rwanda, joined Feb 2001, 7191 posts, RR: 13
Reply 13, posted (4 years 8 months 2 weeks 1 day 9 hours ago) and read 1376 times:



Quoting ZKEOJ (Reply 10):
Air NZ does this in business class as well

Yep have seen it on almost every flight I've had in C Class. On a 747 that's 46, 777 26 pax. I've seen it in Y Class with the *G,*S & Koru as well but never an entire cabin. I feel that's slightly unrealistic on a longhaul flight, but I have seen the FSM cover every single passenger on a flight by him doing a special drinks service by himself.


User currently offlineAerecosse From UK - Scotland, joined Mar 2009, 85 posts, RR: 0
Reply 14, posted (4 years 8 months 2 weeks 1 day 9 hours ago) and read 1340 times:

going blank - (forgot to add in last post)

flew EY DUB AUH in June 09 and the Ysenior cabin attendant came round with water, OJ and introduced himself by name "John" to each passenger - "if there's anything you need, just ask me or my colleagues" & that was on an A330. It set the tone for my best ever Y flight.



Flown: BA,BD,BY,AMM,DA,MON,LC,BE,EI,FR,EZY,NW,CO,US,HP,F9,AC,QF,AN,NZ,TN,GZ,MH,EK,EY,PG,IB,JK,FH,BV,LH,SA
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