Luckyone From United States of America, joined Aug 2008, 1587 posts, RR: 0 Posted (3 years 4 months 2 weeks 5 days 12 hours ago) and read 2484 times:
I just got off of a Delta flight to SJU, and something happened on that flight that I've never seen on a flight. Perhaps some of you road warriors have, but I digress. Shortly before touchdown one of the Flight Attendants went down the aisle and individually thanked each passenger for flying Delta. What an outstanding touch that I felt I had to share!
Brenintw From Taiwan, joined Jul 2006, 1453 posts, RR: 1 Reply 1, posted (3 years 4 months 2 weeks 5 days 8 hours ago) and read 2179 times:
It really depends on the crew.
In December I went back to South Africa to visit my family. Both flights I upgraded to business on CX.
I was very surprised on my JNB - HKG leg that the In-flight Service Manager walked around the Biz cabin and introduced herself to each passenger.
I've flown J on CX quite a few times, and only had that happen once before. However, that time, although I was on a J ticket, I was in the F cabin (F sold as J on the flight) so we got the F service.
I'm tired of the A vs. B sniping. Neither make planes that shed wings randomly!
Luckyone From United States of America, joined Aug 2008, 1587 posts, RR: 0 Reply 2, posted (3 years 4 months 2 weeks 5 days 7 hours ago) and read 2104 times:
I would certainly hope that would happen for the money people shell out for business and first, but this was in Y!!!
B737100 From United States of America, joined Jul 2004, 132 posts, RR: 0 Reply 3, posted (3 years 4 months 2 weeks 5 days 7 hours ago) and read 2068 times:
To see that happen in coach is rare and very nice thing to do. A very special F/A indeed!
Luckyone From United States of America, joined Aug 2008, 1587 posts, RR: 0 Reply 5, posted (3 years 4 months 2 weeks 5 days 6 hours ago) and read 1967 times:
Quoting 757MDE (Reply 4): I had that happen to me in a UA IAD-NRT flight nine months ago, and I was in economy!
Nice gesture indeed.
If more FAs would do that it would make a lot of us forget much quicker about baggage fees, BOB, delays, etc, etc, etc...IMHO. That shows an employee who cares about the customers and realizes that butts in the seats help him make a living.
Brenintw From Taiwan, joined Jul 2006, 1453 posts, RR: 1 Reply 6, posted (3 years 4 months 2 weeks 5 days 5 hours ago) and read 1901 times:
Quoting Luckyone (Reply 2): I would certainly hope that would happen for the money people shell out for business and first, but this was in Y!!!
It certainly doesn't happen a lot in J -- as I said, this was the first time (in "true" J) that it's happened.
When I was seated in F, the crew knew my name before I'd even plonked my rear in the seat -- they addressed each passenger by name from the very beginning.
I'm tired of the A vs. B sniping. Neither make planes that shed wings randomly!
I am flying SAA very regularly on long haul international routes. During 2009 I did JNB-FRA-JNB, JNB-MUC-JNB, JNB-JFK-JNB and 6x JNB-HKG-JNB flights. We were only greated by name one my last HKG-JNB sector that was in November.
Not that this is really a negative for me personally.
ZKEOJ From New Zealand, joined Feb 2005, 924 posts, RR: 7 Reply 10, posted (3 years 4 months 2 weeks 3 days ago) and read 1332 times:
Quoting Brenintw (Reply 1): I was very surprised on my JNB - HKG leg that the In-flight Service Manager walked around the Biz cabin and introduced herself to each passenger.
Air NZ does this in business class as well. Never seen it in economy though, so it is great of the DL F/A doing it. Really gives it a different touch, and the idea of "we do care for your business, and you are not taken for granted". My experiences with DL F/As were (much) less than stellar, so it is great to hear other stories as well
Olympic472 From United States of America, joined Jun 2008, 406 posts, RR: 0 Reply 11, posted (3 years 4 months 2 weeks 3 days ago) and read 1279 times:
Credit due to the crew on United, 18 Dec, SFO-HKG. They thanked everyone in our cabin. I'm not sure about the rest, but by my last name too. Always a nice touch.
Aerecosse From UK - Scotland, joined Mar 2009, 83 posts, RR: 0 Reply 12, posted (3 years 4 months 2 weeks 2 days 20 hours ago) and read 1160 times:
Flew SAA from PLZ to DUR in 1999 and the captain introduced himself from the cockpit mid flight to give us an update but to also personally thank the passengers on behalf of the crew for choosing to fly SAA..."you can choose who you fly with & we're grateful you chose South African, without you, we wouldn't be her, you help us pay the bills......so thank you & please let us know if we can be of further assistance"
What stood out was the sincerity & honesty in how he said it - obviously had an impact as I can remember it as if it were yesterday.
AerorobNZ From Rwanda, joined Feb 2001, 6328 posts, RR: 14 Reply 13, posted (3 years 4 months 2 weeks 2 days 20 hours ago) and read 1119 times:
Quoting ZKEOJ (Reply 10): Air NZ does this in business class as well
Yep have seen it on almost every flight I've had in C Class. On a 747 that's 46, 777 26 pax. I've seen it in Y Class with the *G,*S & Koru as well but never an entire cabin. I feel that's slightly unrealistic on a longhaul flight, but I have seen the FSM cover every single passenger on a flight by him doing a special drinks service by himself.
Aerecosse From UK - Scotland, joined Mar 2009, 83 posts, RR: 0 Reply 14, posted (3 years 4 months 2 weeks 2 days 20 hours ago) and read 1083 times:
going blank - (forgot to add in last post)
flew EY DUB AUH in June 09 and the Ysenior cabin attendant came round with water, OJ and introduced himself by name "John" to each passenger - "if there's anything you need, just ask me or my colleagues" & that was on an A330. It set the tone for my best ever Y flight.
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