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Does United Use A Signature Fragrance?  
User currently offlineVC10er From United States of America, joined Feb 2007, 2896 posts, RR: 9
Posted (4 years 8 months 1 week 5 days 23 hours ago) and read 8473 times:
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We all know Singapore uses a patented fragrance for their ac. And while very light as it should be, I do notice it and it does say "I'm on Singapore". But everytime I fly UA, for years there is a distinct fragrance on board UA too. As a matter of fact, I think if I were blindfolded and was taken onto UA heavy jet, I would know, without being told ..."United" and now as I write this I think the same thing would happen on Lufthansa. Do you think it's just the cleaning solvents each use...or have they taken Singapore's lead and gone to IFF and got proprietary fragrances?


The world is missing love, let's use our flights to spread it!
38 replies: All unread, showing first 25:
 
User currently offlinePellegrine From United States of America, joined Mar 2007, 2445 posts, RR: 8
Reply 1, posted (4 years 8 months 1 week 5 days 18 hours ago) and read 8156 times:



Quoting VC10er (Thread starter):
We all know Singapore uses a patented fragrance for their ac.

We do? I would not be surprised though. I have heard Bentley uses a specially made 'fragrance' on the interior of a customer's car when it is in the shop for maintenance. Can you tell more?

Quoting VC10er (Thread starter):
But everytime I fly UA, for years there is a distinct fragrance on board UA too.

I assume you mean widebody international flights. I have never noticed and UA is the US airline I fly internationally. Usually I smell nothing, as I feel it should be. Cleaning solutions and solvents should not be overpowering either.



oh boy!!!
User currently offlineUnited Airline From Hong Kong, joined Jan 2001, 9169 posts, RR: 15
Reply 2, posted (4 years 8 months 1 week 5 days 17 hours ago) and read 8063 times:

I notice that too. It is a signature+unique fragrance. I like it.

But what is it?

UA planes are spotless, even cleaner than SQ and CX I think.


User currently offlineVC10er From United States of America, joined Feb 2007, 2896 posts, RR: 9
Reply 3, posted (4 years 8 months 1 week 5 days 17 hours ago) and read 8058 times:
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Many years ago, there was a widely pubicized article about how Singapore Airlines hied IFF (Internationl Flavors and Fragrances) a HUGE company that many corporations go to to develop perfumes and much more to create an air-freshened that was very, very subtile but would be used to "brand" the aircraft so it had a unique and pleasurable "new car" type smell that passengers would subliminally differenciate Simgapore from the rest.
So long as it is not "over-powering but nice, I think it's genus. Like Mercedes patenting the sound the door makes when shutting. UA does have a smell that is nice, barely noticeable, but just like grandma's house, takes you back.
I will look for the article.



The world is missing love, let's use our flights to spread it!
User currently offlineVC10er From United States of America, joined Feb 2007, 2896 posts, RR: 9
Reply 4, posted (4 years 8 months 1 week 5 days 17 hours ago) and read 8021 times:
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Here is what I could find very fast on-line. I think it's a kick-ass idea. And I could swear United is doing it!

From CNN:

Using smell as a branding technique is not new. Since the 1990s, Singapore Airlines has been using its own fragrance, known as Stefan Florida Waters. Flight attendants wear it as perfume, it is blended into the hot towels served before take-off and it wafts through the cabin during the flight.

Don't Miss
Brand Sense
Starwood Hotels
The Aroma Co
As outlined in the book Brand Sense my Martin Lindstrom, also MD of Brand Sense Agency, you may not necessarily remember the smell, but as soon as you step into the aircraft it has the "potential to kick-start a kaleidoscope of smooth, comfortable memories, all reflecting the more obvious customer service and quality efforts of the Singapore Airlines brand."



The world is missing love, let's use our flights to spread it!
User currently offlinePellegrine From United States of America, joined Mar 2007, 2445 posts, RR: 8
Reply 5, posted (4 years 8 months 1 week 5 days 17 hours ago) and read 7996 times:



Quoting VC10er (Reply 4):
Here is what I could find very fast on-line. I think it's a kick-ass idea. And I could swear United is doing it!

Well this is an article that mentions SQ and scents: http://www.scentair.com/html/fast_company.html

I think it's all rather disgusting actually, but I am biased against huge corporations dissecting the human being and separating him from his money as efficiently as possible. If you're an airline just give me a clean air environment, if you're a hotel or store just give me clean air please. And please clean the chair I'm sitting in for 10 hours and keep the lavatory clean throughout the flight please. Thank you. IMO.



oh boy!!!
User currently offlineLAXintl From United States of America, joined May 2000, 25376 posts, RR: 49
Reply 6, posted (4 years 8 months 1 week 5 days 16 hours ago) and read 7932 times:

No United has no branded scents, however they do use various standardized cabin cleaning solutions including an air freshener product (with spares usually available in the lavatory).


From the desert to the sea, to all of Southern California
User currently offlineVC10er From United States of America, joined Feb 2007, 2896 posts, RR: 9
Reply 7, posted (4 years 8 months 1 week 5 days 16 hours ago) and read 7908 times:
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Quoting Pellegrine (Reply 5):



Quoting Pellegrine (Reply 5):

That's capitalism! At least a signature fragrance isn't the same as taking peoples life savings and destroying a company for profits! The fact that Singapore tries to draw more customers with perfume pales in comparison to sending kids to war for no reason. Ok, that's another thread on another website!
frankly I would love to develop a United perfume, but then again...I'm gay!



The world is missing love, let's use our flights to spread it!
User currently offlinePellegrine From United States of America, joined Mar 2007, 2445 posts, RR: 8
Reply 8, posted (4 years 8 months 1 week 5 days 16 hours ago) and read 7890 times:



Quoting VC10er (Reply 7):
That's capitalism!

Believe me I understand.

Quoting VC10er (Reply 7):
I would love to develop a United perfume

It'd smell like?

Quoting VC10er (Reply 7):
...I'm gay!

Not the only one on this site. Not by far.  Smile



oh boy!!!
User currently offlineTommy767 From United States of America, joined Aug 2003, 6584 posts, RR: 8
Reply 9, posted (4 years 8 months 1 week 5 days 15 hours ago) and read 7845 times:

I know what you mean about the planes smelling fragrance-like clean on UA. The soap in the restrooms smell great as well.


"Folks that's the news and I'm outta here!" -- Dennis Miller
User currently offlineBrianDromey From Ireland, joined Dec 2006, 3920 posts, RR: 9
Reply 10, posted (4 years 8 months 1 week 5 days 14 hours ago) and read 7745 times:

I have pondered on this before as every time I step on an EI aircraft it smell exactly the same. It's not an offensive smell, it's hard to describe but it does remind me of home. I just assumed it would be a mix of the cleaning solutions and air-fresheners used by the airline.

Another airline with a very distinctive smell is FR, particularly in the washrooms, its a strong air-freshner-type smell, but it smells "clean" and "fresh", if that makes sense.

The ultimate branding by smell must be A&F. If the wind is blowing in the right direction I can smell the store from about 5 block away! Here in the UK and Ireland a brand called Lush cosmetics has a very strong, almost pungent odor - so strong a solicitor in the office took the company to court to try to obtain an injunction, the company now need to keep their doors closed during certain times of the day, I believe!



Next flights: MAN-ORK-LHR(EI)-MAN(BD); MAN-LHR(BD)-ORK (EI); DUB-ZRH-LAX (LX) LAX-YYZ (AC) YYZ-YHZ-LHR(AC)-DUB(BD)
User currently offlineUN_B732 From United States of America, joined Jul 2001, 4289 posts, RR: 4
Reply 11, posted (4 years 8 months 1 week 5 days 11 hours ago) and read 7347 times:

United? A classy scent?? As much as I love UA, this is United we're talking about...

-a



What now?
User currently offlineKaiarahi From Canada, joined Jul 2009, 3000 posts, RR: 27
Reply 12, posted (4 years 8 months 1 week 5 days 11 hours ago) and read 7292 times:



Quoting UN_B732 (Reply 11):
United? A classy scent?? As much as I love UA, this is United we're talking about...

Ok, so let's start some suggestions:

AC (domestic): Used hockey socks
FR: Chickensh*t
AA: Burning brakes



Empty vessels make the most noise.
User currently onlineGoldenshield From United States of America, joined Jan 2001, 6043 posts, RR: 14
Reply 13, posted (4 years 8 months 1 week 5 days 10 hours ago) and read 7208 times:



Quoting Kaiarahi (Reply 12):
Ok, so let's start some suggestions:

AC (domestic): Used hockey socks
FR: Chickensh*t
AA: Burning brakes

UA would probably be:
Bowling alley
Pool Hall
Auto Shop



Two all beef patties, special sauce, lettuce, cheese, pickles, onions on a sesame seed bun.
User currently offlineAirport From , joined Dec 1969, posts, RR:
Reply 14, posted (4 years 8 months 1 week 5 days 10 hours ago) and read 7185 times:

I suggested an idea a while back to AS/QX that it'd be wonderful if they could introduce a unique and patented scent they could subtley fill the aircraft, ticket counters, gate areas -- nothing overpowering or too much...very very subtle. I was thinking a smell along the lines of cinnamon, or the smell of burning firewood or pumpkin, or roast coffee or hot chocolate, or just something that was nice and cozy. I was told that it was a good idea, but simply not feasible or economical. Probably so, but I'd still love to see something like that happen, it really would give the cabin a much more welcoming, comforting atmosphere if done right.

User currently offlineSkyhawk62507 From United States of America, joined May 2005, 176 posts, RR: 1
Reply 15, posted (4 years 8 months 1 week 5 days 8 hours ago) and read 6467 times:

I can't say I've ever noticed a particular Eau de Tilton onboard UA flights, unless you count the smell of burning cash.

Myself, I try to disconnect from my senses as much as possible whenever I'm stuck on a UA flight...


User currently offlineOlympic472 From United States of America, joined Jun 2008, 456 posts, RR: 0
Reply 16, posted (4 years 8 months 1 week 5 days 6 hours ago) and read 5712 times:



Quoting LAXintl (Reply 6):
including an air freshener product (with spares usually available in the lavatory).

Smells of COFFEE. Seriously, on my last few flights on the 744s, United had a bag of coffee grounds in the lavatory countertop for air freshening.



Civil Aviation has a "Need for Speed"!
User currently offlineReadytotaxi From United Kingdom, joined Dec 2006, 3262 posts, RR: 2
Reply 17, posted (4 years 8 months 1 week 5 days 5 hours ago) and read 5346 times:



Quoting Olympic472 (Reply 16):
Smells of COFFEE. Seriously, on my last few flights on the 744s, United had a bag of coffee grounds in the lavatory countertop for air freshening.

Has been reported many times and in other forums, know it to be true.

Now I am flying Virgin Atlantic Upper Class from London to New York, what does a Virgin smell like?  duck 



you don't get a second chance to make a first impression!
User currently offlineKGAIflyer From United States of America, joined Jul 2008, 4282 posts, RR: 1
Reply 18, posted (4 years 8 months 1 week 5 days 5 hours ago) and read 5336 times:
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I remember when flying Northwest domestic, you could always tell when someone had used the lavatory and washed their hands. The liquid hand soaps and hand lotions in the lavatories had such strong scents that they clung even after washing and drying ones hands.

That *wasn't* a bad thing.  no 


User currently offlineBioyuki From United States of America, joined Nov 2009, 156 posts, RR: 0
Reply 19, posted (4 years 8 months 1 week 5 days 5 hours ago) and read 5206 times:

Scenting is very popular in the hospitality industry but other than SQ, I don't think any airlines do it.

http://www.travelandleisure.com/articles/hotels-new-custom-scents/1



Next flight: UA 726/84 SFO-EWR-TLV
User currently offlineNws2002 From United States of America, joined Feb 2008, 897 posts, RR: 0
Reply 20, posted (4 years 8 months 1 week 5 days 5 hours ago) and read 5202 times:



Quoting Pellegrine (Reply 5):
I think it's all rather disgusting actually, but I am biased against huge corporations dissecting the human being and separating him from his money as efficiently as possible.

To each his own, but I don't mind it. I find it fascinating that we can even predict how humans (as a group) will react to a particular smell.

Quoting Olympic472 (Reply 16):
Smells of COFFEE. Seriously, on my last few flights on the 744s, United had a bag of coffee grounds in the lavatory countertop for air freshening.

Pretty common, it really does seem to help, even if it doesn't look all that great. I usually throw one in the lav trash, but I don't hang them up like some other FAs like to.


User currently offlineType-Rated From United States of America, joined exactly 15 years ago today! , 5035 posts, RR: 19
Reply 21, posted (4 years 8 months 1 week 5 days 4 hours ago) and read 5070 times:

To me, NW always smelled like a hospital in their cabins.


Fly North Central Airlines..The route of the Northliners!
User currently offlineJBirdAV8r From United States of America, joined Jun 2001, 4490 posts, RR: 21
Reply 22, posted (4 years 8 months 1 week 5 days 4 hours ago) and read 4936 times:



Quoting Pellegrine (Reply 5):
If you're an airline just give me a clean air environment, if you're a hotel or store just give me clean air please.

Something tells me you're the kind of guy who does a good bit of shopping at...oh, say, Abercrombie and Fitch or equivalent. Or at least you used to back in high school. They blow their cologne through the air vents--the net effect is that the air within half a block of the store is permeated with the smell of Horny Teenage Boys (tm). And stores like Krispy Kreme could very easily make it so you didn't smell "Hot Doughnuts Now" when you're within a mile of their stores...yet they don't. So you've likely been exposed to it before.

All in all, a neat marketing trick.



I got my head checked--by a jumbo jet
User currently offlineKGAIflyer From United States of America, joined Jul 2008, 4282 posts, RR: 1
Reply 23, posted (4 years 8 months 1 week 5 days 4 hours ago) and read 4836 times:
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Quoting Type-Rated (Reply 21):
To me, NW always smelled like a hospital in their cabins.

Okay, I'll bite.

How does a hospital smell?  Confused


User currently offlineNws2002 From United States of America, joined Feb 2008, 897 posts, RR: 0
Reply 24, posted (4 years 8 months 1 week 5 days 3 hours ago) and read 4667 times:



Quoting KGAIflyer (Reply 23):
How does a hospital smell?

Sharp and antiseptic.


25 VC10er : I know it's hard to believe we are talking about UA. But given their new full-court-press in improving their image and the major "clean planes" progra
26 LAXintl : Yes coffee grounds are quite common to use. Same is done in the hospitality and restaurant industry. What I was talking about is a small clear/blue m
27 Shamrock604 : Snap! I had noticed that too Brian, more especially on the A320/21 fleet. Definitely notice it on SQ also, so i'm glad someone has confirmed that the
28 Ridgid727 : air New Zealand must use some sort of fragrance, as i find their aircraft to always have a fresh pleasing smell, whether you board in the US, or outsi
29 TSS : The aroma of freshly-applied body paint, perhaps?
30 VC10er : I guess you need one of those square pouches of coffee to absorb the odors. maybe it would work in the kitty litter box. You know I don't think it wou
31 Pellegrine : Not a chance for me at A&F (it's just not my image), but some of their equivalents as you say maybe. Maybe back in HS just to get the softcore, now d
32 Haynflyer : When I was a kid in the late 60's, I used to fly Pan Am between Hawaii and Guam where my dad worked as an air traffic controller. When I stepped into
33 KL642 : Was on a UA domestic flight not long ago and while this may be slightly off topic but amusing nonetheless: was waiting to use the aft lav and talking
34 UnitedFA07 : Yes that is a frequent practice, to be blunt to cover up the SHIT smell of the dead carcass they ate earlier! Its absolutely disgusting what comes ou
35 Viscount724 : My personal preference is zero fragrance, unless it's to cover up an even worse odor (not unusual on aircraft in my experience). I also prefer zero an
36 Comorin : The only smell I notice after an overnight flight on a 747 is called Eau de Toilet, I believe.
37 Tommy767 : I was going to say for AA ...either WD40 or Jetfuel...
38 VC10er : I prefer the H2O products to the new ones, especially the blue hydration stuff! Also, is that "Starbucks" coffee? Seems like another revenue stream fo
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