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Crew Queue Jumping At Security Searches  
User currently offlineScrappy27 From United Kingdom, joined Sep 2008, 280 posts, RR: 0
Posted (4 years 8 months 1 week 4 days 5 hours ago) and read 13110 times:

I have experienced this many times and would like to hear anyone elses thoughts about this issue. I would like to know why passengers get so upset, and in some cases offensive when crew jump the queues at the security points. For me when I'm operating as crew, it's part of the job and is to be expected... some airports it even says at the machines "flight crew have priority"... when I'm travelling as a passenger, I have no problem with crew jumping ahead inline.

To me it's obvious the sooner the crew get on the aircraft, the sooner it'd be ready to leave... I have been in the firing line of such experiences and am interested in what others think...

PS I do always say excuse me when moving to the front of the queue  Wink

221 replies: All unread, showing first 25:
 
User currently offlineJimpop From , joined Dec 1969, posts, RR:
Reply 1, posted (4 years 8 months 1 week 4 days 4 hours ago) and read 13083 times:



Quoting Scrappy27 (Thread starter):
I would like to know why passengers get so upset, and in some cases offensive when crew jump the queues at the security points.

PAX Ignorance perhaps?


User currently offlineZkpilot From New Zealand, joined Mar 2006, 4830 posts, RR: 9
Reply 2, posted (4 years 8 months 1 week 4 days 4 hours ago) and read 13016 times:



Quoting Scrappy27 (Thread starter):

To me it's obvious the sooner the crew get on the aircraft, the sooner it'd be ready to leave... I have been in the firing line of such experiences and am interested in what others think...

this is the crux of the situation. If the crew are held up then the planes are held up... the planes can't go without the crew. The crew have to work for hours on end so simply getting them (including me lol) to turn up to the airport earlier simply makes the sector/s longer. Also for many airlines, if crew then work longer then they have to pay more = higher airfares. The other thing is that it could mean that in a disrupt situation the crew run out of hours because way back they had to report earlier to wait in line for security.

Also the way I see it crew work for the airline and security is provided to serve the airlines. Crew are also likely to have passed rigorous security checks to get the job and have so many other ways to hijack/crash a plane than what are available to passengers (ie one pilot knocks out the other pilot then can do what they like).



56 types. 38 countries. 24 airlines.
User currently offlineSolair From Ireland, joined Dec 2009, 30 posts, RR: 0
Reply 3, posted (4 years 8 months 1 week 4 days 4 hours ago) and read 12988 times:

Because the airports ought to have crew screening channels ?!

User currently offlineThomasCook From United Kingdom, joined Aug 2004, 796 posts, RR: 8
Reply 4, posted (4 years 8 months 1 week 4 days 3 hours ago) and read 12940 times:

Hey,

Quoting Solair (Reply 3):
Because the airports ought to have crew screening channels ?!

Heathrow and Hong Kong do although the queues at Heathrow T3 staff channel can be very lengthy! I always feel bad when operating out of Singapore (in particular) and Bangkok as you can see the passengers have just got to the front of the queue when, excuse me, up to 26 of us crew jump in front! Has to be done though!

Regards
ThomasCook



A380 Crew
User currently offlineTonystan From Ireland, joined Jan 2006, 1437 posts, RR: 2
Reply 5, posted (4 years 8 months 1 week 4 days 3 hours ago) and read 12873 times:



Quoting Solair (Reply 3):
Because the airports ought to have crew screening channels ?!

They ought to but dont and its certainly not the crews fault so dont give out to them! Heres a list of airports I have been through recently where we are rushed to the front of already very long lines....

IAH,
DFW,
ORD,
LAX (Tom Bradley),
SFO,
EWR,
JFK (T7)
YYZ
YYC
SEA
BOS
IAD
BWI
MIA
SIN
CPT
TLV
CAI
LOS
DEL
BOM

To name but a few major ones that I pass through regularly!



My views are my own and do not reflect any other person or organisation.
User currently offlineAtlwest1 From United States of America, joined Jan 2009, 1046 posts, RR: 1
Reply 6, posted (4 years 8 months 1 week 4 days 2 hours ago) and read 12809 times:

Atlanta probably has the best setup. If you are Atlanta based there are multiple security checkpoints that you can use and not even go through the customer line. There are also two crew dedicated lines at the north and south security checkpoints for non ATL based crews and ATL crews who may get dropped at ticketing etc. Its so nice that way you dont have to deal with the looks and attitude that passengers give you.


ALL views, opinions expressed are mine ONLY and are NOT representative of those shared by Southwest Airlines Co. or Airt
User currently offlineDJMEL From Australia, joined Oct 2008, 140 posts, RR: 0
Reply 7, posted (4 years 8 months 1 week 3 days 23 hours ago) and read 12625 times:

At MEL, QF Domestic have a seperate queue for crew at the Security Check point whereas DJ don't, however there is signage at the screening checkpoint to advise guests that DJ crew have priority at the checkpoint.

User currently offlineTracker From United States of America, joined Mar 2007, 22 posts, RR: 0
Reply 8, posted (4 years 8 months 1 week 3 days 23 hours ago) and read 12605 times:

Two thoughts as a pax and former airline emp.

1. Not keen on crews cutting that are commuting. I see plenty of cargo or airline crews that are flying out of terminals (or even airports) that their airline does not serve moving to the front of the line.
2. Don't jump to the front of the table (right to the conveyor). Que jump to the table where you put your bags up, etc., no problem, but do you really need to jump that last 4 feet when I am ready to go?

Just my two cents.


User currently offlineDALCA From Netherlands, joined Aug 2006, 531 posts, RR: 0
Reply 9, posted (4 years 8 months 1 week 3 days 23 hours ago) and read 12552 times:
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AMS has seperate crew lines as well


Zanair flight, please hold on finals as we have to clear rhino's off the runway. Next flight KUL-FRA-AMS Flown in A319,A
User currently offlineTu154 From United States of America, joined Dec 2004, 375 posts, RR: 4
Reply 10, posted (4 years 8 months 1 week 3 days 22 hours ago) and read 12320 times:

[quote=Tracker,reply=8]1. Not keen on crews cutting that are commuting. I see plenty of cargo or airline crews that are flying out of terminals (or even airports) that their airline does not serve moving to the front of the line.
2. Don't jump to the front of the table (right to the conveyor). Que jump to the table where you put your bags up, etc., no problem, but do you really need to jump that last 4 feet when I am ready to go?[/quote


Number one is about the only perk we have left..........working or commuting. Its all about the uniform.



FIRST ON THE ATLANTIC.....FIRST ON THE PACIFIC.....FIRST IN LATIN AMERICA...FIRST 'ROUND THE WORLD.....PAN AM!!
User currently offlineEMA747 From United Kingdom, joined Jun 2006, 1171 posts, RR: 1
Reply 11, posted (4 years 8 months 1 week 3 days 22 hours ago) and read 12219 times:

It kind of annoys me and kind of not. I see why they have to do it but I think it's the surprise aspect that's slightly annoying. When you are just at the head of the queue and think sweet I'll be done soon and then a whole crew turn up and push you out the way. Some crews are very polite but some are pretty aggressive and think they are some higher race that has to be allowed through.

Or maybe it's just an inevitable downside to being flight crew?



Failing doesn’t make you a failure. Giving up and refusing to try again does!
User currently offlineLongHauler From Canada, joined Mar 2004, 4979 posts, RR: 42
Reply 12, posted (4 years 8 months 1 week 3 days 21 hours ago) and read 11757 times:



Quoting Tonystan (Reply 5):
YYZ



Quoting Tonystan (Reply 5):
YYC

Most large Canadian airports have crew bypass facilities, using iris scan/fingerprint technology. Including the ones you note. However, they do not offer this service on flights to the US. When I ask why, I am told it is because TSA wants all people into the US, crew included, to be scanned.

I find it ironic, that the crew does not have to be scanned to fly to Tel Aviv, but has to to fly to Rochester.



Never gonna grow up, never gonna slow down .... Barefoot Blue Jean Night
User currently offlineBaexecutive From United Kingdom, joined Jul 2005, 744 posts, RR: 0
Reply 13, posted (4 years 8 months 1 week 3 days 21 hours ago) and read 11723 times:

IMHO it is more professional when the screening area for crew is out of sight from passengers, that way what the public doesn't see they can't get upset about.

Logistically this is not possible at all airports but where possible I think it should be the case as it is human nature to get annoyed when anyone skips the queue, even if it is flight/cabin crew.


User currently offlineSq_ek_freak From United Kingdom, joined Dec 2000, 1633 posts, RR: 20
Reply 14, posted (4 years 8 months 1 week 3 days 20 hours ago) and read 11555 times:



Quoting Solair (Reply 3):
Because the airports ought to have crew screening channels ?!

Yeah agreed but that's crew fault how?

Quoting ThomasCook (Reply 4):
I always feel bad when operating out of Singapore (in particular)

Singapore YES for sure, because unlike other airports, the screening is at the gate itself so the passengers you are cutting in front of are definitely on your flight! On my last SIN flight we cut the line and I was towards the back of the group of crew (a good amount mind you, 77W's worth) and by the time I got to the scanner the guy up front muttered are you "f*cking kidding me!" - as I welcomed the passengers on board guess who walks up in my section and who I helped store their carry on?  Wink



Keep Discovering
User currently offlineKGAIflyer From United States of America, joined Jul 2008, 4282 posts, RR: 1
Reply 15, posted (4 years 8 months 1 week 3 days 20 hours ago) and read 11323 times:
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At an international airport where the crew of a 346 or 744 or 773 can be 15 to 20 people or more, I can't see the politics of *not* investing in special crew lines.

As a matter of fact, I can see the need even in airports with only a couple of international flights. I remember sitting on a MEM-DCA flight a couple years ago and waiting for one flight attendant who had come off a CUN-MEM flight earlier and was held up waiting in line and going though security again.


User currently offline747m8te From Australia, joined Aug 2008, 441 posts, RR: 0
Reply 16, posted (4 years 8 months 1 week 3 days 20 hours ago) and read 11235 times:



Quoting Solair (Reply 3):
Because the airports ought to have crew screening channels ?!


err why??? i don't see the point of setting up and covering the cost of an extra screening lane for what is an infrequent use... what is the problem with crew or airline ground staff jumping queues? it doesn't take up any extra time really as the crew have gone through screening process many times over, and are very quick and organised in regards to items on the screening trays etc...unlike dithering passengers...



Flown on:DHC8Q200,DHC8Q400,EMB145,E170,E190,A320,A332,A333,A343,A380,MD80,B733,B734,B737,B738,B743,B744,B744ER,B762,B763
User currently offlineRoseFlyer From United States of America, joined Feb 2004, 9635 posts, RR: 52
Reply 17, posted (4 years 8 months 1 week 3 days 20 hours ago) and read 11235 times:

I do love airports that have separate lines for not just crews, but airline employees. It depends on what airport you are at if they will allow all airline/airport employees to use a crew line or not. Employees are usually the ones that go through security all the time and know how to not slow it down. I personally will never cut the line at the actual machine, but will take a crew line to the ID checkpoint and then wait in line.

I personally love how airports like SFO have a security checkpoint in the baggage claim area away from all the congestion. Now if only they'd keep it open after 4pm!



If you have never designed an airplane part before, let the real designers do the work!
User currently offlinePlymSpotter From Spain, joined Jun 2004, 11655 posts, RR: 60
Reply 18, posted (4 years 8 months 1 week 3 days 20 hours ago) and read 11200 times:

I once saw a passenger get really shity with the dispatcher who did this at Plymouth. Their comment was something along the lines of 'I was here first, queue up and don't push in'. Bear in mind there was only one flight leaving and, funnily enough, the dispatcher was needed to dispatch it - did they really think they would get on the aircraft any sooner by going first?  banghead 


...love is just a camouflage for what resembles rage again...
User currently offlineAAR90 From United States of America, joined Jan 2000, 3474 posts, RR: 46
Reply 19, posted (4 years 8 months 1 week 3 days 19 hours ago) and read 11094 times:



Quoting Scrappy27 (Thread starter):
I would like to know why passengers get so upset.......To me it's obvious the sooner the crew get on the aircraft, the sooner it'd be ready to leave... I have been in the firing line of such experiences and am interested in what others think...

Probably because too many crewmembers cut the line when there is no NEED to cut the line. Too often I see crew (often my own crew) cut the line when the plane isn't leaving for more than an hour (often, it won't arrive for more than an hour). I only use "priority" when absolutely necessary and when offered I reply: "I've got plenty of time --the plane isn't going anywhere without me." That usually gets plenty of laughs while producing both smiles and a calming atmosphere at the checkpoint. Besides.... it's true.  Wink



*NO CARRIER* -- A Naval Aviator's worst nightmare!
User currently offlineGT4EZY From United Kingdom, joined Dec 2007, 1784 posts, RR: 3
Reply 20, posted (4 years 8 months 1 week 3 days 19 hours ago) and read 11067 times:



Quoting Baexecutive (Reply 13):
IMHO it is more professional when the screening area for crew is out of sight from passengers, that way what the public doesn't see they can't get upset about.

Perhaps and indeed many airports do have separate screening areas. Processing crew through pax areas however does have the advantage of showing pax that crew have to go through the same security procedure as they do.



Proud to fly from Manchester!
User currently offlineJER757 From United Kingdom, joined Jun 2006, 350 posts, RR: 0
Reply 21, posted (4 years 8 months 1 week 3 days 19 hours ago) and read 11002 times:



Quoting PlymSpotter (Reply 18):
I once saw a passenger get really shity with the dispatcher who did this at Plymouth.

PLH? Haha, I doubt the queue was hundreds of people long... some people are just ridiculous.

As a member of ground staff who has to frequently move landside to airside, it is a pain having to go through security check points again and again; taking your coat off, emptying your pockets etc etc. However, as mentioned above, we do sort ourselves out really quickly: Chuck everything in the box and through you go. Probably adds an extra 10 seconds to the queue time?

I always make a point of quickly saying 'sorry' or 'thank you' to the person we've just pushed in front of. The vast majority of people understand, however you get the odd person who mutters something. Once or twice I've had passengers who got a bit angry about me jumping in. You can try and make your point and apologise and explain, however sometimes there's just no talking to some of these people and they're just not worth bothering to talk to.



Gale force fog... don't you love it?
User currently offlinePGNCS From United States of America, joined Apr 2007, 2823 posts, RR: 45
Reply 22, posted (4 years 8 months 1 week 3 days 18 hours ago) and read 10660 times:



Quoting AAR90 (Reply 19):
Quoting Scrappy27 (Thread starter):
I would like to know why passengers get so upset.......To me it's obvious the sooner the crew get on the aircraft, the sooner it'd be ready to leave... I have been in the firing line of such experiences and am interested in what others think...

Probably because too many crewmembers cut the line when there is no NEED to cut the line. Too often I see crew (often my own crew) cut the line when the plane isn't leaving for more than an hour (often, it won't arrive for more than an hour). I only use "priority" when absolutely necessary and when offered I reply: "I've got plenty of time --the plane isn't going anywhere without me." That usually gets plenty of laughs while producing both smiles and a calming atmosphere at the checkpoint. Besides.... it's true.

Thanks AAR. I also dislike cutting in line, and won't unless I need to. Passengers do need to understand that frequently we have minimum crew rest layovers that makes us get to the airport relatively close to departure time. When that happens, we will need to cut in line. There's never a reason not to say "excuse me", though.


User currently offlineInbound From Trinidad and Tobago, joined Sep 2001, 851 posts, RR: 2
Reply 23, posted (4 years 8 months 1 week 3 days 18 hours ago) and read 10300 times:

Most of the times at JFK lately, the TSA agent has told me to go straight to the top of the line.

It's a discretion thing with me. If I see 4-5 people ahead, I hardly jump the line unless I'm running late.

If the line is long, I allow at least the first 2 people to continue pushing their stuff onto the conveyor, then I say excuse me and thanks.

Also, we as crews should be considerate too......don't wait to break the line THEN remove your jacket, hat, take apart your luggage links etc.
When you break the line, it should be rapid fire of your stuff onto the conveyor.



Maintain own separation with terrain!
User currently offlineDashTrash From United States of America, joined Aug 2006, 1527 posts, RR: 2
Reply 24, posted (4 years 8 months 1 week 3 days 17 hours ago) and read 10137 times:

I still wonder why the screen us at all. Some places don't, some do. It's freakin' ridiculous.

25 Brick : 1) There is a polite way to cut in front of the security line and a rude way to cut the line. Guess which method the crews do about 65% of the time at
26 Cubsrule : I think it's also more of a problem when there are massive numbers of crew members, like (the best example I can think of at a smaller airport) all o
27 Nws2002 : As a crewmember I have zero issue jumping to the front. I usually say "sorry" or "excuse me", but I never feel guilty about it. If a passenger gets ha
28 ATTart : Well if we are late getting to the plane, then the plane may be late in leaving.
29 Fsnuffer : I have no problem with crew getting priority as long as they go through the same security required of everyone else. Once you start adding exceptions
30 Qqflyboy : As a crewmember, and passenger, I get the frustration on both sides. Fortunately, most passengers understand and, while they may not like it, don't ge
31 Nclmedic : Well this is all fair enough, but from the passenger's point of view, if you've been standing patiently in line for over an hour then (as happened to
32 ATTart : Well let me tell you a story also then. We went up to the front of the line to go through security and we were very polite about it. We were yelled a
33 AFGMEL : I am in two minds about this one. Staff are always complaining that pax don't understand their job. I think that crew and ground staff would be somewh
34 Skysurfer : When i used to work at MAN airside, we had a seperate desk to walk to to be screened (T1).....i always felt bad for the pax waiting in long lines, but
35 AAExecPlat : Bottom line is that there should be crew lanes for security. Period. In airports where crews move to the front of the line, I have no problem with the
36 Sean-SAN- : Most crews only have 30 mins from hotel check-out til they're on duty at the gate. This time also includes hotel transportation. There is no way we co
37 Nclmedic : Exactly my point earlier (sorry if not clear): I don't really care about having to wait an extra 5 minutes while crew are screened (after all, it's n
38 PresRDC : Waiting in the security line. Actually, I'd rather we do away with security inspections for crews entirely.
39 HotelDJRomeo : While your job may involve air travel, your job isn't in fact the air travel itself. As others have alluded to, if the crew are "busy" standing in a
40 ADent : I understand, but it can get frustrating at times. Last time I took the other security line at DEN (North IIRC) they had only about 4 belts open. So t
41 Lfutia : As an employee at ORD, I go through the crew/employee line and I wait in line if its short but if its busy or they have the lane closed, I jump the li
42 Silentbob : We are required to check in 45-60 minutes (depending on the airport) prior to boarding our first flight of the day or face potential discipline from
43 TravelExec : I seem to be in a minority of 1 here... As such, I hold my hand up and realise that it is the way things are, and I do not make any comment or complai
44 AAExecPlat : This is the problem right here...the passengers are considered 2nd rate concern. In reality, without the passengers paying and flying, there's no nee
45 Crewchief : It's often said that if you don't define the problem properly, you won't get the right solution. In this instance the problem isn't crew moving to the
46 ATTart : I do show up to work on time. I leave the layover hotel when my company says to leave the hotel. I check in when my company says to check in. I am on
47 PresRDC : Seeing as the threat ferom terrorism is overblown, I'll take my chances. I'm far more likely to be inconvenienced by security than I am to be in a te
48 LHR380 : You would not be saying that if you saw the Q for T3 staff search sometimes, is horrendous. BA crew in T5 have their own staff search and there are a
49 PresRDC : Exactly. These crew have no idea what it's actually like to be the people who drive most the revenue to the airlines. They are a lot less special tha
50 Nws2002 : We have 10 hours (or less at times) from when the door opens to when we have to depart the next morning. That 10 hours includes deplaning, completing
51 PGNCS : I think I made my position clear earlier in the thread, namely, I don't cut in line unless I have to, but if I have to I will do so, while politely sa
52 Mir : If you didn't get a lot of sleep at the hotel, you can make up that sleep on the airplane. I don't think you'd want your crews doing the same thing.
53 Nws2002 : Most business people do not have mandated rest time and maximum duty time regulations to worry about. They are also allowed to do whatever they want
54 Cubsrule : Maybe the line jumping is a symptom of this problem rather than a problem itself? If crew only line jump when they have to, that would be my assessme
55 Mir : I think you'd find that the people who really drive most of the revenue to the airlines (the very frequent fliers) understand the operations of an ai
56 TravelExec : I didn't state any "facts" that you appear to disagree with. I merely said that if it takes arriving earlier to be able to get through security like
57 PresRDC : Well, I am one of those people and I understand how it works quite well. It's still a lame excuse.
58 PresRDC : Exactly. We are working 18+ hour days on the ground with little sleep and almost no down time. We are also doing this multiple times per month. Once
59 PresRDC : So, if we are using the "we need to be there on time for the flight" justification for cutting the line at security, how do you justify crew lanes at
60 Mir : Have you ever slept on an airplane after one of those seven hour nights? -Mir
61 ThePinnacleKid : Having been a passenger, ground agent, crew member... I can see why some people get upset.. but it's irrational to get upset about it. As a crew membe
62 PlymSpotter : Five passengers max. Agreed, totally ridiculous!
63 Cubsrule : So when there's a wreck on the Kennedy that delays everyone going to ORD, crew should get to jump line on account of the wreck but passengers should
64 Skysurfer : I take exception to that! Being employed by a company that operates out of the airport one has to do the job efficiently or delays ensue. If that mea
65 LHR380 : Im very surprised at some people attitudes to this topic. You try being airline staff and you might change your mind! I'd go nuts if I had to go thru
66 ThePinnacleKid : This is something that you will not understand unless you are a crewmember so I'll go ahead and shed some light on this one... Crew use different pap
67 Cubsrule : But immigration officers are capable of doing both, aren't they? At ATL, the same immigration officers deal with crew and Ireland pax, IIRC.
68 Skysurfer : I processed those many times in the UK at MAN and it was always a pleasure, with the exception of DELTA pilots who were for some unknown reason very
69 ATTart : Our layover times and pick up times are set by our company and our contract. For the most time we do not. We, leave the hotel when the hired van by o
70 ThePinnacleKid : During the middle of trips (not when we are reporting on day 1).. No, we don't have a choice on times.. hotels have vans running on set schedules or
71 Cubsrule : But when you are commuting to base, you do. It's true that many times (probably even most of the time), crew members don't have control over when the
72 ATTart : Well that's different then. Then I do wait with the rest of the pax as a lot of my friends do that I know of.
73 AFGMEL : So that empathy would be a two way street. If staff want pax to understand and sympathise with their difficulties, it should go both ways. I just had
74 ATTart : Well I due queue with the rest when I am traveling for pleasure as do my friends when they are traveling for pleasure.
75 ThePinnacleKid : Absolutely, that's why they can work any lane they do... but fact of the matter is... it is more efficient use of resources on the part of Customs to
76 Skysurfer : AFGMEL.......if you're so concerned with airside members getting to the front ahead of everyone else, why don't you pre-flight the plane, inspect the
77 TravelExec : Are we really going to start an "I work more hours than you"/"I have more responsability than you"/"I have a more demanding job than you" conversatio
78 Mir : It's the same reason that you see separate lines for US citizens and visitors at airports in the US. One immigration officer could certainly process
79 ATTart : No they cannot, we have to have a legal layover!
80 ATTart : I am sure you do get reimbursed for it also. Well we do not...[Edited 2010-01-10 16:31:21]
81 LHR380 : Nothey dont, see my last reply below! Um, no!!! I go thru the same type of security that any passenger would, I get searched when I set the machine o
82 ThePinnacleKid : NO, we don't... nor can we come earlier just to please people like you... Again, you show your lack of understanding on crew issues. As many crew mem
83 LHR380 : Lets look at it from a different angle TravelExec, your profile says producer for Films, umm, how can I put this. You have main actors and the extras.
84 DLDTW1962 : I don't mind it. I just get a little upset when crew members from 5 other flights do it all at the same time. This happened to me at the new terminal
85 AFGMEL : Because I'm not being paid. I am the one paying. FYI I do stay at home a lot and when I fly it's in J which is about the Y of yesteryear Specious log
86 Silentbob : Great, I doubt that very many of them would be able to pass the background check that stretches a decade or more into the past like mine did. It may
87 JER757 : Earlier pick up times = less rest time. Less rest time = more crews. More crews = higher costs. Higher costs = higher fares. Now what would most peop
88 PresRDC : We do. It's called business travel. After working my 5-9 hour shift on the plane, I go to meetings. You go to sleep.
89 Nws2002 : Crewmembers generally work the equivalent of a full-time job. With multiple days away from home that allow for longer periods of time off. If you cho
90 Cubsrule : Correct - and that's an excellent justification for separating functions at immigration and customs. But that doesn't work for security. Screening a
91 LHR380 : I like the music in the T5 duty free, its good stuff normally! I take it during your 5-9 hour shift on the plane your sat there, not pushing trolleys
92 TravelExec : This comment I agree with entirely... My comments here are the rationale behind my opinions relating to the original question. If you want a thread t
93 Skysurfer : No, i worked overtime as it came up because if i didn't, then YOU don't get to where you're going if there's a backlog! I didn't just help disabled p
94 Darthluke12694 : Here is what it comes down to in my opinion, If you want a cheaper fare, then allow the crew to come later and cut in line. If you want to leave on ti
95 TravelExec : Just to be clear here - I am understanding from your post that you believe that the role performed by crew etc is challenging, demanding, important e
96 Skysurfer : As opposed to what exactly.......having the crew uncomfy and pissed off and making mistakes because they're rushed? Would you really want to be on a
97 Lfutia : I understand passengers pay to fly and have the to go through security as we do but please tell that to TSA who decide to close off our lane and forc
98 ATTart : Who is saying we are more important than our pax? What are we doing wrong? We, are showing up do our job as we are expected to. We are showing up to
99 TravelExec : Is it really that big of a deal for crew if they wait in line like everyone else at the cost of 10 minutes... I would hope that they are professional
100 Skysurfer : Preferred treatment??? WHAT THE BUGGERY????? Let's get this sorted......you pay, you queue......these people are on their way to THEIR jobs to get you
101 ATTart : How many ways do we have to explain this to you. We have to do our pre flight check before pax are aloud to board the plane. As I explained in anothe
102 Darthluke12694 : TravelExec, I agree with you about waiting in line for 10 minutes if the line is not long. But their are security lines longer than 10 minutes! I've
103 CVG747 : Most airports have separate security lines for crews
104 Tommytoyz : Your crew should have arrived earlier then to allow time to go through security. You can not blame security or anyone else but yourself for arriving
105 ATTart : Have you not read all of the posts?
106 ATTart : Oh really, I see someone is full of themselves...[Edited 2010-01-10 21:25:27]
107 Brick : No, actually he is correct. My travel rate charged to my customers is $165/hr when I am doing my various service visits. My time is a hell of a lot m
108 Scrappy27 : Wow.... I'm absolutely amazed at some peoples comments here... All this talk of I'm better than you are blah blah blah... just keep to the topic pleas
109 ATTart : If we don't get to the plane on time and do our pre-flight checks. The plane does not leave on time. So you are saying you are better than me. You ha
110 TravelExec : You did ask... My comments are not meant to be sarky, amazing or anything else. The original poster asked what do people think - I have said what I,
111 ATTart : Yea you are right!
112 Mir : It has nothing to do with the responsibility, or how demanding the job is. Rather, it's about the simple fact that unlike the crew, your job does not
113 Tommytoyz : I don't think anyone would disagree with this statement and logic. Therefore, in my opinion, airline personnel and airline management should plan acc
114 Zkpilot : Well if you had read the 1st reply to this thread you would have read: Do you want to pay higher airfares? Do you want crew serving you that have had
115 Saab2000 : A pet peeve of mine is wh Mandated crew rest time is shockingly low. 8 hours from block in to block out. Add to this waiting for a crew shuttle to the
116 JER757 : I'll save the $10 thanks, and let the queue be a few minutes longer... We don't all have large businesses or personal budgets to pay for our travel a
117 Tonystan : At the end of the day Tommy airlines wont bring forward staff report times so they get through security in plenty of time...why? Because it would mea
118 ATTart : What exception are you talking about?. We are on the clock, we are working. Some of the crews are coming form a connecting flight in a different term
119 LongHauler : In reality, it's all about the new entitled "Me generation". People look up and see crew going ahead of them in line and think, "Hey, how come he is g
120 Silentbob : It doesn't surprise me at all. I see it every day, just not always directed at me. Not only do they want "that", they want "that" plus something else
121 HotelDJRomeo : As has been said MANY times in this thread, it is not a matter of showing up when we feel like it. It is a matter of showing up when the employer has
122 Skygirl : Ha, I remember once I was running late in Denver, because the van driver was late picking me up. Because of the way security is set up there, I had to
123 Tommytoyz : I am talking about the fairness of line jumping, not assigning blame or shame. I agree that a great part of the problem arises from the way airlines m
124 GT4EZY : It's really simple really......... Crew and airport workers need to be in position to provide the core function. This is no different to a shop or an
125 Tommytoyz : So they should arrive early enough to go through security like everyone else to do that job and not take away from other people's time. It really is
126 ATTart : We, are not taking your time from you. How are we taking you time from you? We get to the plane on time, you get to the plane on time. The plane leav
127 Mir : I do think that some passengers have that mindset, yes. How much time do you actually lose? Five minutes? I was in line at JFK at the international r
128 GT4EZY : But believe it or not......you have a choice. Don't fly. Increased timings cost more, those flights/schedules that return back to base just within ho
129 TravelExec : More like it would have the unions go apesh1t... Yep - walking freight are idiots and have no idea how to go through security I hate to break it to y
130 ATTart : Well yes we are when we are at the airport and working. Just like lawyers, judges and all of those who work in court rooms security lines just for th
131 Mir : And understandably so. The crews aren't getting paid for the time they'd be waiting in line for security, so it's only natural to want to minimize th
132 Post contains images ATTart : Well I hate to break it to you, but not all pax are decent either. But I do keep my smile, for one it is my job, two I am secure enough with myself a
133 JER757 : OK, as ground staff I often pass through security up to 6 times in an 8 hour shift. Am I expected to queue 20-30minutes each time then? I may not be
134 Tommytoyz : That is a problem if your airport has long wait times. Going through a bottle neck again and again only creates even longer wait times for everyone e
135 ATTart : Well we are not at Disney Word or Land. We, are at our place of employment now are we not? But you are right, for you are the customer and you are al
136 Tommytoyz : I sorry this discussion has made you cynical. I'm only asking for fairness for everyone, the exact opposite of what you expect for yourself as a pers
137 JER757 : Hmmm, I doubt you'll see the staff at Disney World (ie those who operate the attractions) queuing up with the rest of the public. If there's no one t
138 ATTart : I am being cynical because of your attitude towards us and your assumption about crew members when it comes to our arrival at the airport. No we are
139 Tommytoyz : No you won't see that because Disney staff don't cut in line to go on the rides nor to get to where they are going. They do not jump the line at all.
140 ATTart : As do most of the airline workers that are on their own time and not working. I can't say all do that, the fact is not everybody are decent. The TSA
141 Tommytoyz : I am sorry to see that a call for fairness makes you cynical. Your time is precious and so is mine. The one who is demanding to be treated over other
142 Zkpilot : Not really because there are multiple lines. How are you losing money over it? You HAVE to be at the airport in time for checkin.... and then you hav
143 Post contains images ATTart : Again we are thinking of your time, that is so you can get to your place of destination on time. But if you want your flight to be late. Well then I
144 ThePinnacleKid : You know... this whole thread honestly is kinda annoying. I've posted on this thread. I've read the arguments against my stance and that of most other
145 Peterpuck : More Travelexecs and Tommy types should take the bus. No waiting in security lines at all.
146 Tonystan : Tommytoyz.,.... You have had enough reponse to your replies now that you should at least realise that your thinking on the matter is a little far fetc
147 Cmk10 : I had this happen to me at PHX a couple of weeks ago and I did get annoyed...here's why. I was going through the line at about 3 PM. There were three
148 2H4 : Well said, sir. It's refreshing to see such dedication in an industry that has become what it is.
149 Fxramper : I don't. These days excuse me gets bent into something obnoxious by a passenger. TSA usually waves us through, but when they don't I have no problem
150 Airtran717 : In most cases I have been involved in, as a non-rev, it's not something I expect, but there is a professional courtesy that is extended to anyone in
151 Tommytoyz : Why is it so hard for you to understand that if you had gotten to the airport 1 hour earlier, you would not have been late, despite going through TSA
152 Tonystan : Do you not think airlines have already changed "report" times or "Pick up" times in recent years? They have! But they cannot keep changing it. Or els
153 ATTart : Why is it so hard for you to understand we don't decide on when we get picked up? We we come to the airport is decided by our employer, legalities, o
154 JER757 : Ok, lets look at it another way... If the 15 crew members had stood in front of you in the queue (and waited as long as everyone else) you would stil
155 Cubsrule : That statement assumes, doesn't it, that passengers are unwilling to pay more for reduced security wait times? With respect to crew getting to go fir
156 LongHauler : That's just it. Paying more likely wouldn't get you reduced security time waits. The only result would be that air crew would not be able to go to th
157 Tommytoyz : I do understand that and I am not blaming you for getting there when your crew did in that case. You explained it clearly was the airline and I under
158 LongHauler : I guess it really comes down to .. what IS an expense? If we get delayed through security, and quite often we do ... I remind my crew NOT to hurry th
159 ATTart : Know what you are right!! You have a good night, I know I plan on having one!! So Cheers
160 Tommytoyz : That would be management's fault. If crew scheduling knew that TSA required crews to get in line as everyone else, then it would be an error in crew
161 JER757 : I don't miss the point. Scenario a) Crew jumps in at the front of the line - this delays all the people behind them in the line. Scenario b) Crew joi
162 Brick : All of this talk about the airport being "our office" for airline crews...Bravo Sierra. Your "office" (i.e. your actual working environment) is the ai
163 HotelDJRomeo : Well at least a lot of people here can probably agree on that. But I think you're confusing the "TSA is a pain in the ass" issue with airline crew. Y
164 GT4EZY : Actually, foreigners from many parts of the world think it's nothing but normal. Whilst TSA can, at times, be intimidating the rest of us have always
165 Tommytoyz : Perhaps you need to think about it again. If a 20 person crew that arrived after me gets in line behind me, that will not hold me up. However, if tha
166 HotelDJRomeo : 1. You're not the only person in the line - anyone behind you (and hence the crew) will have to wait for the crew, just the same as if they had cut t
167 XFSUgimpLB41X : Whoops! someone doesnt have the big picture.... We get there an hour earlier, that is an hour less duty time available in the event of a delay later
168 Silentbob : What it brings out most is the sense of entitlement of what looks to be about half a dozen people. Crews going to the front of the line are a profess
169 HAWK21M : Maybe a seperate Screener for Crews would be better. regds MEL.
170 Burkhard : My experience as passeneger is that the pressure on the passengers with all this security measures, squeezing more and more passengers in less and les
171 TravelExec : I'm still not understanding the animosity from crew types directed towards my comments. As mentioned before - I never make an issue about crew cutting
172 Stanley8928 : While there may not be any personal animosity toward "crew types", as a passenger, I can understand the annoyance of other passengers who have been wa
173 LongHauler : It's no ones fault. I will patiently keep repeating this. If it were required that crew wait an additional hour each time they pass security procedur
174 JER757 : Here we go. The crew join the queue. You then join the queue after them. That's the order you turn up. Easy. Lets say the queue is 100 people long. Y
175 WNCrew : You can't always assume just because they're eating or chit-chatting, that they still didn't need to get somewhere quick. It's silly (we know) but we
176 GT4EZY : Absolutely, i would never dream of telling someone how to do their job and what their job actually entails or should entail.
177 JAGflyer : The fingerprint/iris scanners are for Canadian based crews who possess the white/red "AIRCREW" pass which is issued by CATSA. All other crews which d
178 777jaah : You know, you only have to be in the wrong side once....that's the problem with terrorism. Agree. I'm Safety first kind of guy, so if they need to ju
179 LongHauler : All aircrew are scanned when destined to the US, even those that hold a CATSA issued pass.
180 Tommytoyz : That I agree with 100%. I'm not even sure any crew members need to be screened. I'm sure that if there is malicious intent on the part of any crew me
181 Tommytoyz : No, because I would see the other crews who arrived later in line behind me. I crews arrived earlier than me, they deserve to be ahead of me in line.
182 Tommytoyz : I should also clarify that I have never said anything to any crew member or even passengers who jump the line. I don't blame the staff personally. I
183 PresRDC : You fly for the people (those of us who are left) who are willing to pay top dollar for premium service so that we can be productive both in-flight a
184 ATTart : Just like you can't afford us crew being late to our flight!! Think about it!!
185 PresRDC : You're right. You should only queue jump the coach lines -- never the premium lanes.
186 ATTart : LOL!!!!!!!
187 PresRDC : If you think that is funny, you really don't understand where the bulk of a full-service airline's revenue comes from. Why do you think the airlines
188 ATTart : LOL>..Oh, I do!!! You assume things about me!!!![Edited 2010-01-13 17:35:01]
189 PresRDC : I only can go on what you have posted. I don't think cutting premium passengers is good business. At a minimum, I think crews should not cut anyone w
190 ATTart : Just like I think pax can be offensive!!!
191 PresRDC : Be that as it may, they pay the bills.
192 ATTart : Not for me they don't!! The money I make from my job I donate it to those who need more than me!!
193 PresRDC : $ for the airline to pay its bills.
194 ATTart : The money one loses because the crew is not there to do their safety checks. Because they are held up at the security check line, and can not get the
195 PresRDC : So, again, cut the coach line or just cut the lien up to the table prior to the x-ray machine. Try to avoid disrupting premium passengers. Seems like
196 ATTart : You are right!! I am sorry!!!
197 TravelExec : Well, then pax pay the bills of those you donate it to...
198 Iairallie : Problem with the crew line in ATL is that they open it up to military too not that I begrudge the military priority but the line is often much longer
199 ThePinnacleKid : Well, thanks for telling me who I fly for... but let me go ahead and clarify for you... Only I can choose who I personally fly for... it is my intrin
200 Lfutia : Just thought I'd let you know that today security line was long so TSA let a few passengers use the employee xray machine but reminded passengers that
201 Tommytoyz : I can understand the frame of mind in an individual crew member that just wants to make their job as easy as possible - and if you can line jump, the
202 PresRDC : I spend my plane time actually doign work. It's the only chance I get to actually focus on things without interuption. Without my plane time, I'd env
203 PresRDC : Just don't forget which passengers are paying the monmey that keeps your employer in business.
204 WNCrew : ...and remember, THAT sense of entitlement (valid as it may be in some regards) only goes so far... but is often stretched to the limits by many here
205 LongHauler : This thread has taken on a very odd turn. From the frequent travelers who dont like waiting for crewmembers to pass security ... has turned to those t
206 EZEIZA : I work 12 hours per day, I have at least one hour commuting time each way, so basically that's at least 14 hours out of my house. Add the waking up t
207 Nws2002 : Not at all, just explaining that a 10 hour rest period does not mean 10 hours in a hotel room.
208 IAirAllie : So? How you spend your time on the plane is your choice. Crews do not have that choice. If you are on a plane and find yourself too drowsy to work yo
209 EZEIZA : Believe me I did not choose. I had to take whatever was available. And in any case, you chose to be a crew member Ok, forget about the food (perdiem)
210 PresRDC : Like how crews have time to read magazine and chat amonst themselves during the quiet periods of a flight (nothing wrong with this, IMO)?
211 PresRDC : Another person who doesn't understand which passengers drive the most revenue to the airline. Here's a news flash, the airliens themselves consider p
212 IAirAllie : You are completely missing the point. Yes, I chose to be a crew member that is irrelevant to commute times from the COMPANY APPOINTED HOTELS VIA COMP
213 ATTart : If it comes to meal orders in first class or business class or possible seat choice yes I do give priority to the level premium pax. But other than t
214 Silentbob : A few of ours aren't even 2 star hotels. Thank the airlines that give away anything and everything to frequent flyers, they've helped create the sens
215 Copter808 : You may very well be more important than the crew. You are the one who pays their wages. However, YOU ain't a gonna go nowhere until AFTER the crew c
216 IAirAllie : Reading a magazine isn't going to help make up for the rest we'd miss if the airlines shortened our layovers to get us to the airport in time to wait
217 PresRDC : My preferred airlines does this front to back or back to front depending on flight #. I don't know which system I prefer (but I would benefit from th
218 EZEIZA : yes and no, I chose my work, but really did not have a choice. And fine, you don't choose where you stay but it's part of a job that you knew how it
219 IAirAllie : It is a job. One I like well enough but it is a job not some glamorous privilege. And it's fair share of disadvantages. There is nothing magical or s
220 IAirAllie : I'm really excited to hear what goodies these are? What exact goodies do we get that your typical business traveler does not also get? Don't say free
221 EZEIZA : I agree, and I wasn't missing the point, I sort of slightly passed by the topic due to -what I understood as- a complaint which I find unbelievable.
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