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The End Of Loyalty Pgms? (UA1K A Joke Now)  
User currently offlineRcair1 From United States of America, joined Oct 2009, 1357 posts, RR: 52
Posted (4 years 11 months 1 week 1 day 21 hours ago) and read 11787 times:
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Okay - so I haven't traveled much in the past 4 months (it's the economy stupid)


But I'm traveling again. About to go on the first overseas trip of the year
(prolly do US/Eur 4 times in the next 6 months - or maybe not... read on)

I'm united 1K so I, rather naturally, I chose United.

After all, got a bunch of miles and some upgrade cert, etc
--> I've been a loyal UAL passenger for going on 2 decades.

I'd heard that there were now going to be 'co-pays' for upgrade - so okay - for a 1K flyer, they'd be minimal.

WRONG.
Booked DEN-BCN-DEN next month - on United (except for last BCN leg) - UA planes are pretty empty according to the seating charts

So - I called 1K1call phone # - can I upgrade?
(should change the number to 1Kscrewed)

Yes -for $949 + System wide Certificate + 20K miles.

A cool GRAND + one of my system wides + 20K miles

Sorry - my company will not pay for upgrades (they expect us to use our loyalty miles, etc.)

My company will not pay for business (BTW - not a small company ~500K employees, multinational - pretty typical these days) Haven't had business class travel for >5 years

I cannot drop a grand of my personal bucks every time I travel on business for an upgrade - my salary went down last year, not up.

---------
No, United was not a grand cheaper. - I could have flown for roughtly the same price on LH, DL, AA, CO, AC, BA. All offer compatible routes, prices were within $100 +/-.

No, I didn't search on "cheap fares.com" - I used Carlson Wangonlite - which is our company contracted travel agency (note, this is NOT a complaint about CWT)

No, I do not get choices on fares. - they present a "lowest proposed fare" that is within some departure parameters, and I have to stay withing a couple hundred bucks of that.
AFIK I can't even SEE the fare classifications - and if I could, I couldn't change them

---------------------
So United MP is now a joke. No incentive at all.

Are all the loyalty programs now the joke that United MP is?

Ex-United flyer.


rcair1
78 replies: All unread, showing first 25:
 
User currently offlineLAXintl From United States of America, joined May 2000, 26169 posts, RR: 50
Reply 1, posted (4 years 11 months 1 week 1 day 21 hours ago) and read 11757 times:

Like you I'm a long time 1K (10+ years) and also top level at others carriers also.

I dont feel the program is a joke at all. For me its a great program, easy to earn miles, great global partners, and have had great success burning miles for myself and family.

As far as the co-pay, UA is simply matching what some other carriers do such as AA. Btw - you dont need to pay a co-pay at all, just purchase a upgradable class fare as before and keep using your SWU's.
Co-pay has reduced restrictions and now allows previously unupgradeble fares to be upgrade with miles and matching co-pay.

Additionally use of other domestic upgrade instruments such as 500-mile certs, or CR1s has not changed, while starting in Q2, UA will offer unlimited FREE domestic upgrades in all markets except p.s.

To me the 2010 changes are an improvement, not dilution.
(btw - its not like UA just sprung this on people. It was announced way back in 2008!)



From the desert to the sea, to all of Southern California
User currently offlineRjnut From United States of America, joined Dec 1999, 1249 posts, RR: 0
Reply 2, posted (4 years 11 months 1 week 1 day 21 hours ago) and read 11731 times:

on the day of departure do they loosen up upgrade requirements/ transatlantic to premium members?

i know that with Northwest there was a minimum coach fare to pay to be "upgradable" so that would explain the $946. bummer though!


User currently offlineKGAIflyer From United States of America, joined Jul 2008, 4330 posts, RR: 1
Reply 3, posted (4 years 11 months 1 week 1 day 21 hours ago) and read 11733 times:
Support Airliners.net - become a First Class Member!



Quoting Rcair1 (Thread starter):
Yes -for $949 + System wide Certificate + 20K miles.

How very unusual -- converting to the same system that Continental uses.  bouncy 


User currently onlineAndyEastMids From United Kingdom, joined Jan 2001, 1026 posts, RR: 2
Reply 4, posted (4 years 11 months 1 week 1 day 21 hours ago) and read 11716 times:

There is no copay on a SWU - its either an SWU (provided you are on a fare code that allows an SWU to be used), or a copay+miles.

What's changed is that to upgrade trans-Atlantic, it used to be 30k miles each way or an SWU, and if you used miles you had to buy a pretty high fare code to even be allowed to upgrade for 30k miles each way. Now, pretty much any fare code can be upgraded, but there's a copay and [sometimes] less miles involved. Bottom line is that UA (like many other airlines) are enabling more fare codes to upgrade, but making it more "expensive" to upgrade if you originally buy a really cheap fare.

All UA have done is brought their program more into line with some of the other majors, that have allowed copay+miles on lower fare codes before now. If the upgrade is costing you $950 plus 20k miles, you must be booked on a fairly low fare code by CWT - but as you don't tell us what your fare is, its hard to tell.

The flip side to your story is I (also 1K) just did upgrades for my forthcoming LHR-SFO-LHR - all that was needed was the SWUs, and the upgrades have already cleared. Mind you, to be able to use the SWU I had to book a more expensive fare to start - about $1000 all in for the round trip. I don't think that's a bad price to pay to get business class both ways, so I'm still a fairly happy 1K!

If you really want to understand the upgrade process, I suggest the UA MP forum on FlyerTalk where there's lots of information and many more UA-informed MP members.

Andy


User currently offlineLAXintl From United States of America, joined May 2000, 26169 posts, RR: 50
Reply 5, posted (4 years 11 months 1 week 1 day 21 hours ago) and read 11712 times:

A colleague just chimed in and loves the co-pay concept as it turns out cheaper for him.

Here is his example to Europe:
Previously he had to purchase a M or H fare to upgrade with miles. These tickets come out to around $2,600.
Now he can purchase any of the lowest fares such as V/W/S/T/L fares for ~$800, do copay 2X$400-500 total is <$1,600-1800.

Net saving $800-$1000!

Quoting Rjnut (Reply 2):
i know that with Northwest there was a minimum coach fare to pay to be "upgradable" so that would explain the $946. bummer though!

Use to be that way - now all fares are upgradable. However the co-pay is $0 for the higher fare classes. The $50-500 co-pays are very dependent on market and fare type purchased.



From the desert to the sea, to all of Southern California
User currently offlineKGAIflyer From United States of America, joined Jul 2008, 4330 posts, RR: 1
Reply 6, posted (4 years 11 months 1 week 1 day 21 hours ago) and read 11676 times:
Support Airliners.net - become a First Class Member!

The last boarding pass I got (last Monday at LAX) was printed "Premier Executive / 1-K rather than just 1-K. And when I got my new membership card, I noticed that 1-K is now "Star Alliance Gold" and I assume *Global Services* is now "Star Alliance Platinum."

UA's *four* frequent flyer classes are now properly lined up with Star Alliance's *3* frequent flyer classes.

And those of us who worked our tails off to become 1-K are now simply Premier Execs who get on the plane sooner. But . . . it's odd how United -- suddenly and with no fanfare -- now lines up with Continental.

Anyone think they're planning something sneaky?  couple 


User currently offlineRcair1 From United States of America, joined Oct 2009, 1357 posts, RR: 52
Reply 7, posted (4 years 11 months 1 week 1 day 21 hours ago) and read 11620 times:
AIRLINERS.NET CREW
CUSTOMER SERVICE & SUPPORT



Quoting LAXintl (Reply 1):
I dont feel the program is a joke at all. For me its a great program, easy to earn miles, great global partners, and have had great success burning miles for myself and family.

Sorry - I can't agree. Sure, flying on miles is great - when you can - but upgrades (was) the draw for me. We tend to vacation on the ground.
I could have flown a much more direct route on CO or DL (and on CO I would have gotten the miles) I'm also AA Plat - but not enough miles to do anything

Quoting LAXintl (Reply 1):
As far as the co-pay, UA is simply matching what some other carriers do such as AA. Btw - you dont need to pay a co-pay at all, just purchase a upgradable class fare as before and keep using your SWU's.

As for "just purchase..." I have no option there. You may have missed it. I don't have that luxury. I don't even SEE the fare classifications. I just get a set of flight options and costs. I can choose within a $300 range or so - but I have no basis (information) for that decision.

===========
And it seems UA is they are matching other airlines.

-> So far - based on the what I'm seeing here - yes - the loyalty programs are becoming irrelevant. If the system does not allow me to use it - then it is useless.

Yet another step towards air travel being a pure commodity - Ryan air appears to be in the model of the industry future.



rcair1
User currently offlineRcair1 From United States of America, joined Oct 2009, 1357 posts, RR: 52
Reply 8, posted (4 years 11 months 1 week 1 day 21 hours ago) and read 11572 times:
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Quoting AndyEastMids (Reply 4):
miles, you must be booked on a fairly low fare code by CWT - but as you don't tell us what your fare is, its hard to t

$1900 round trip. Not that cheap....
So with upgrade, just under $3K.

I don't have a fare breakdown (they don't provide it), but all but the FRA/BCN legs are United. FRA/BCN is LH.



rcair1
User currently offlineDLPMMM From United States of America, joined Apr 2005, 3602 posts, RR: 10
Reply 9, posted (4 years 11 months 1 week 1 day 20 hours ago) and read 11535 times:



Quoting KGAIflyer (Reply 6):
The last boarding pass I got (last Monday at LAX) was printed "Premier Executive / 1-K rather than just 1-K. And when I got my new membership card, I noticed that 1-K is now "Star Alliance Gold" and I assume *Global Services* is now "Star Alliance Platinum."

There is no "Star Alliance Platinum"

Star Alliance has Silver and Gold.

Skyteam has only Elite and Elite Plus.

Oneworld has 3 levels Ruby, Sapphire, and Emerald.


User currently offlineRoseFlyer From United States of America, joined Feb 2004, 9827 posts, RR: 52
Reply 10, posted (4 years 11 months 1 week 1 day 20 hours ago) and read 11509 times:



Quoting Rcair1 (Thread starter):
- I could have flown for roughtly the same price on LH, DL, AA, CO, AC, BA. All offer compatible routes, prices were within $100 +/-.

Not all of those airlines even allow upgrades. I didn't think LH allowed upgrades at all on transatlantic flights, although I might be wrong.

UA is reducing the number of international upgrades since the new fleets have fewer business class seats. The intended business model is that for international flights, you pay for the class that you fly in. Upgrading is getting tighter unlike on domestic flights where upgrades are getting easier.



If you have never designed an airplane part before, let the real designers do the work!
User currently offlineLAXintl From United States of America, joined May 2000, 26169 posts, RR: 50
Reply 11, posted (4 years 11 months 1 week 1 day 19 hours ago) and read 11345 times:



Quoting Rcair1 (Reply 7):
So far - based on the what I'm seeing here - yes - the loyalty programs are becoming irrelevant. If the system does not allow me to use it - then it is useless.

Each to his own. If the programs dont work for you, I guess dont use them.

Personally in my case the FF programs and benefits have never been better particularly thanks to alliance relationships.

Quoting Rcair1 (Reply 8):
I don't have a fare breakdown (they don't provide it

I assume you are on united.com. If you set it up as expert mode under your profile you can see individual fare classes available for each flight. Additionally on the drop down query menu amongst other things you can select specific fare based on how you plan to upgrade. Lastly the fare class code you are booked in is displayed on the itinerary summary prior to completing a reservation.
And yet another bonus, in expert mode, you can even see if upgrade inventory is available before you purchase flights.

Quoting RoseFlyer (Reply 10):
I didn't think LH allowed upgrades at all on transatlantic flights, although I might be wrong.

Yes, there are two basic ways
1) Star upgrade awards
2) As a 1K benefit, LH takes SWU's on the day of departure.



From the desert to the sea, to all of Southern California
User currently offlineMAH4546 From Sweden, joined Jan 2001, 33289 posts, RR: 71
Reply 12, posted (4 years 11 months 1 week 1 day 19 hours ago) and read 11314 times:



Quoting LAXintl (Reply 1):
As far as the co-pay, UA is simply matching what some other carriers do such as AA. Btw - you dont need to pay a co-pay at all, just purchase a upgradable class fare as before and keep using your SWU's.

AA now allows SWUs on all fares except one, even deep discount, trans-Atlantic Q.

The one exception is consolidator fares to LatAm.



a.
User currently offlineBoston92 From United States of America, joined Aug 2006, 3390 posts, RR: 7
Reply 13, posted (4 years 11 months 1 week 1 day 19 hours ago) and read 11271 times:

There is a ton of misinformation here:

There is no copay for systemwides, so the "$959 + systemwide + 20K miles" makes zero sense.

There are only copays on mileage upgrades. Regional and systemwides do not have copays. Above that, UA is moving to unlimited free upgrades, *AND* is keeping the regionals.

So no, 1K is not a joke, just your understandng of it.



"Why does a slight tax increase cost you $200 and a substantial tax cut save you 30 cents?"
User currently offlineKlkla From United States of America, joined Jul 2004, 946 posts, RR: 0
Reply 14, posted (4 years 11 months 1 week 1 day 19 hours ago) and read 11199 times:



Quoting Rcair1 (Reply 7):
I could have flown a much more direct route on CO or DL (and on CO I would have gotten the miles) I'm also AA Plat - but not enough miles to do anything

You could have but Delta would have been more expensive - at least $2,100 to $2,800 for upgradeable fare based on my experience flying to BCN over the last three years.

Quoting Rcair1 (Thread starter):
Yes -for $949 + System wide Certificate + 20K miles.



Quoting Rcair1 (Reply 8):
$1900 round trip. Not that cheap....
So with upgrade, just under $3K.

So the $949 was a typo? I'm confused. Is it $949 or $1900? If it's $949 grab it, that's an amazingly low upgradeable fare. Even $1,900 is on the low end of what other carriers would charge to upgrade. Of course the bad news either way is that you have to fly United and endure their horrible customer service (based on my personal opinion as a former 1K / former loyal United customer).


User currently offlineStar_world From Ireland, joined Jun 2001, 1234 posts, RR: 0
Reply 15, posted (4 years 11 months 1 week 1 day 18 hours ago) and read 11099 times:

What a ridiculous amount of misinformation. You are a 1K flyer, have been a frequent UA pax for two decades, yet the circumstances you describe here are completely removed from reality.

As several people have now commented - you weren't using a SWU here, right? Or if you were using a SWU, you weren't paying a co-pay - you may have been quoted to change the fare to one of the SWU eligible fares? This has been the case for a long time - again, you're a frequent UA flyer, you should know this.

If I do any search for flights on UA.com there is a "fare rules" link on the page where I can select flights, and then when I select flights it displays the booking class very clearly, along with the exact fare basis. This is in no way difficult to see. If you're booking through a travel agent due to your company, then they can see exactly what fare you're being booked into as well, and can certainly make this information available to you.

The miles + co-pay system has been very well documented, for a long time before it was implemented. Likewise, the SWU being restricted to certain fare classes has been very well documented, and has been in place for quite some time.

And then - the thread title? "The end of loyalty programs?" Please  Yeah sure More like over-dramatic hyperbole.


User currently offlineToltommy From United States of America, joined Dec 2003, 3308 posts, RR: 5
Reply 16, posted (4 years 11 months 1 week 1 day 18 hours ago) and read 11044 times:



Quoting Rcair1 (Thread starter):
my salary went down last year, not up.

Welcome to the world of the average UA employee, especially over the period of time you reference..........


User currently offlineWingman From Seychelles, joined May 1999, 2344 posts, RR: 5
Reply 17, posted (4 years 11 months 1 week 1 day 18 hours ago) and read 11010 times:

LAX Intl is correct. If you play the UA.com site alongside your company travel site you'll have all the information you need. In my experience 1K does make a difference, even in a major hub like SF. In addition, if you've retained this status for all of 2010 you'll be in rarer company than ever before. I lost mine like many others in this economy so enjoy it. Faster check-in, first on the plane, rarely denied upgrades when you play the system right, and a great alliance network. One trick I used to employ was to hold off on ticket purchases until I knew the trip was completely "firmed up". This is just another way of waiting until all the non-upgradeable fares disappear from the company travel site. Then voila!, you "comply" with company policy, get the fare you really need and you're off and running to the front of the bus.

User currently offlineUsflYER MSP From United States of America, joined May 2000, 2185 posts, RR: 0
Reply 18, posted (4 years 11 months 1 week 1 day 18 hours ago) and read 10983 times:



Quoting KGAIflyer (Reply 6):
The last boarding pass I got (last Monday at LAX) was printed "Premier Executive / 1-K rather than just 1-K. And when I got my new membership card, I noticed that 1-K is now "Star Alliance Gold" and I assume *Global Services* is now "Star Alliance Platinum."

UA's *four* frequent flyer classes are now properly lined up with Star Alliance's *3* frequent flyer classes.

And those of us who worked our tails off to become 1-K are now simply Premier Execs who get on the plane sooner. But . . . it's odd how United -- suddenly and with no fanfare -- now lines up with Continental.

Anyone think they're planning something sneaky?

WOW! This post is full of misinformation.

- UA boarding passes have always said Premier Executive 1K as that is the official title of 1K status.

- There is no such thing as Star Alliance Platinum...Premier Executives and 1K's are Star Alliance Gold as they have always been.

- UA is aligning their FF programme with CO but they have been very upfront about it. Most changes have actually benefitted the customers such as being able to upgrade on lower fares and upcoming unlimited/reciprocal upgrades with CO.


User currently offlineIkramerica From United States of America, joined May 2005, 21589 posts, RR: 59
Reply 19, posted (4 years 11 months 1 week 1 day 18 hours ago) and read 10931 times:

As far as aligning the programs, this also has benefitted me as a CO mileage holder. I was able to book UA/HA saver award flights to/from Hawaii with miles quite easily on short notice using CO's program, something that has always been hard to do on CO metal. Seams, for now, UA's revenue management system is far less stingy with award seat availability, so us people with CO and Amex miles/points can use them to fly UA.

Quoting Wingman (Reply 17):
One trick I used to employ was to hold off on ticket purchases until I knew the trip was completely "firmed up".

That's a great trick. By the company being so restrictive on tickets, it encourages this kind of trickeration. What really stops anyone from waiting until the last possible minute to book their flights? Would the corporate travel department figure out this scheme after a while?



Of all the things to worry about... the Wookie has no pants.
User currently offlineVC10er From United States of America, joined Feb 2007, 2989 posts, RR: 13
Reply 20, posted (4 years 11 months 1 week 1 day 17 hours ago) and read 10833 times:
Support Airliners.net - become a First Class Member!

I have been GS for 5 or so years (or since year one of it's launch) and 1k before that. I have never had anything but a joyful experience upgrading on UA. Sometimes I have to use a lot more miles than I want to to snatch a rev seat out of the sky. And can't one use miles to upgrade on other star partners on day -of travel?


The world is missing love, let's use our flights to spread it!
User currently offlineCatIII From United States of America, joined Mar 2008, 3094 posts, RR: 4
Reply 21, posted (4 years 11 months 1 week 1 day 17 hours ago) and read 10762 times:



Quoting Toltommy (Reply 16):
Welcome to the world of the average UA employee, especially over the period of time you reference..........

Not sure what that has to do with what the OP was saying...


User currently offlineMadameConcorde From San Marino, joined Feb 2007, 10937 posts, RR: 37
Reply 22, posted (4 years 11 months 1 week 1 day 13 hours ago) and read 10573 times:



Quoting VC10er (Reply 20):
I have been GS for 5 or so years (or since year one of it's launch) and 1k before that. I have never had anything but a joyful experience upgrading on UA.

GS is the only valued status to have with UA.

Being UA Million Miler means nothing anymore (darn I know it) and the 1K status is way too diluted with all the double EQM offers. Any Joe traveller can now easily reach 1K with all the 2xEQM almost all through the year.

UA GS and LH Hon Circle are the only status to have if you want favours from the airlines. The same goes with SQ PPS Solitaire.

Forget the rest. May just as well do it with a Star Gold card. You can have your friends who are buying full fare F air tickets give you their SWUs.

 airplane 



There was a better way to fly it was called Concorde
User currently offlineOlympic472 From United States of America, joined Jun 2008, 476 posts, RR: 0
Reply 23, posted (4 years 11 months 1 week 1 day 13 hours ago) and read 10563 times:



Quoting RoseFlyer (Reply 10):
UA is reducing the number of international upgrades since the new fleets have fewer business class seats. The intended business model is that for international flights, you pay for the class that you fly in. Upgrading is getting tighter unlike on domestic flights where upgrades are getting easier.

Fine model for UA. But awful for a loyal member.
I buy a business class ticket for work travel and save my SWU to 'reward' my family on vacation travel. However international upgrades are so difficult these last two years that the program has little value for me now. Three times in two years UA has not given us the SWU upgrades on trans-pacific travel, and they will not upgrade you until the day of travel. Because of this waitlisting to upgrade the option to purchase up is not available on the day of travel.
So for 2010 onwards, when I pay for business class tickets, I check out the competition's fare and generally end up with the competition. Next trip in two weeks.
UA may do what they like, but when the fare is equal to the competition, the other airline gets my business.
The printed rules appears quite fair, but when UA tweaks the award process and reduce the available seats, then the 1K program has indeed been diluted too much.



Civil Aviation has a "Need for Speed"!
User currently offlineMadameConcorde From San Marino, joined Feb 2007, 10937 posts, RR: 37
Reply 24, posted (4 years 11 months 1 week 1 day 13 hours ago) and read 10542 times:



Quoting Olympic472 (Reply 23):
the 1K program has indeed been diluted too much.

See my post. It is the same with being LH Senator. You have to be Hon Circle otherwise you are just another Joe Traveller to them.

Everybody and his brother can now easily be a UA 1K or LH Senator.

If you manage well enough and wait for the right time of the year a couple of long distance return trips during 2xEQM promotions with the cheapest air fare will get you the 1K status. It is as easy as that.  airplane 



There was a better way to fly it was called Concorde
25 Olympic472 : MadameConcorde, you took the exact words out of my "mouth". I've been up there since 1995 and I stuck with them through bankruptcies, but they have r
26 UN_B732 : Which US carrier has a better upgrade system? At least W fares aren't *that* much more than the cheapest economy fare.
27 MadameConcorde : I have advertised a number of SWUs that I gave away for karma right here on this forum. I could never use them from here in Europe. I was always bloc
28 Olympic472 : Exactly, earn the miles (pay UA) but not easily redeemable (and these are SWU). You know it! Seats are good. IFE is fair (not enough variety). Food i
29 Rcair1 : Tell United 1K desk that. I wanted to use a systemwide on the way out, miles on the way back. I have only 1 systemwide left. They told me $500 on the
30 BestWestern : No - you are flying in economy because you, nor your company can afford businesss class.
31 Rcair1 : The only lack of reality is the one here on a.net. I was using a SWU - one way, miles back. If the $500 to do the outbound (SWU) was due to a fare up
32 Rcair1 : Yes - they have. If I try to book a fare within 1 week of travel for any meeting that is not a customer requested one - it will be canceled automatic
33 Star_world : 4. You don't understand the system. This is looking like the most realistic possibility. It's somewhat surprising, since you must have been in the si
34 Zrs70 : The OP was not clear in his original post that he was using an SWU one way and miles on the return. But I figured that must be the case. (Though he re
35 JEdward : Because UA could be offering a cheaper sub-W fare for the date of travel and I do not know of a way to force CWT to upfare (e.g. buying W over an S,
36 KGAIflyer : Is that so? I spend several years as a Northwest Airlines "Worldperks" Silver, Gold, and Platinum member and Northwest is part of Skyteam. I was also
37 BestWestern : Something for nothing....
38 Zrs70 : While this is true at the airline level, I don't think they translate at the alliance level. NW's silver and gold were both considered "Skyteam elite
39 KGAIflyer : This all makes sense. Thank you for the clarification.
40 AndyEastMids : You sould like someone who is blaming UA for your company's travel policy - don't blame UA though as its not their fault your company has a crap trave
41 Boston92 : Great post. The OP clearly does not understand the rules to the program and will not even attempt to listen to anyone else here. It's sad, but frankl
42 Post contains links FlyDeltaJets87 : Doesn't DL have one of the best upgrade systems, at least domestically and within North America? That's been my understanding. Unlimited, complimenta
43 Zrs70 : Seating charts have little to do with how full the flight is.
44 Boston92 : DL, CO, US, and soon UA all have the same upgrade scheme for domestic flights giving elites unlimited upgrades. UA even goes one step further and inc
45 Post contains images KGAIflyer : --------------------------------------------------------------------- I've never been a Delta frequent flyer (I rarely fly Delta--unless I'm going to
46 ZKEOJ : Ever thought about asking CWL for the fare code? I also have to book through our "bonded travel agent", and I always asked for the fare code - and ge
47 UN_B732 : What's funny is noone has proposed an alternative? Delta's PMUs are only valid on M fares or above. I think Continental's new SWU equivalents will be
48 MAH4546 : AA will. Fare restrictions on mileage upgrades ended this past October.
49 Crosswinds21 : Same with CO, IIRC.
50 Lightsaber : The only point in the posts below I'm trying to make is if there is too much 'inflation' in FF programs, it dilutes the incentive to stick with one ai
51 United1 : None of this should be news to a 1K... If you use miles to upgrade between the US and Europe and book a S/T/K or L fare, the truly cheap seats, there
52 2175301 : I would like to offer another explanation for the difficulties in redeeming reward points and certificates. -- The (Airline) rep you are talking to do
53 LTBEWR : Do we really need FF and loyality programs anymore? When they came out in the early 1980's, in the USA you had 20-25 airlines, mainline and discount,
54 Lightsaber : Do the legacies need premium revenue? The top corp customers can still be attracted away with perks. My comments are that the programs are less inter
55 Zrs70 : What research is this conclusion based on? I agree that airlines are beholden to their FF programs, and they likely feel tied down by them. But that
56 AndyEastMids : Most loyalty programs are a profit center for their airlines these days, not huge liabilities. The airlines make significant amounts of money selling
57 LAXintl : While programs indeed generate large sums of money, they still remain a financial liability for airlines, at least on this side of the pond. Due to a
58 Olympic472 : Agree with your statement. Now the other side of the issue: A traveler has no obligations to be loyal to one airline. So real perks help promote loya
59 Sandyb123 : I am only a measly Skywards blue member but EK suits me for almost everywhere I want to go (longhaul east and south) for pleasure and my business and
60 Boston92 : UA has no fare class restrictions either on mileage upgrades...ALL three charge hefty copays though.
61 Vegas005 : Quoting Rcair1 (Thread starter): my salary went down last year, not up.[/quote] Welcome to HP.
62 MoltenRock : I've found when traveling in America the loyalty programs are virtually worthless. Worse still are non-traveling ninnies dictating travel policy for a
63 FlyDeltaJets87 : Within the US, it's true though. Flying on one airline versus another, at least in Y, is not all that different, so the customer than decides on pric
64 MoltenRock : And therein lies the core reason why the legacies keep losing market share, and loyalty. They are all in a race to the bottom to see who can be cheap
65 AirNz : Absolutely......and exactly what I've been trying to put across on here for a long time! And they have every right to belive such, because it general
66 MoltenRock : They certainly can believe anything they want. But road warrior's are humans, usually quite important ones to a company's lifeblood. Abuse them, you
67 Coronado : What a stupid Fare arrangement as per Expedia.com between partners Asiana/UAL/US. Same dX%& aircraft but you pay USD1030 as an Asiana flight or USD235
68 Ikramerica : Why? They have loyalty programs too. Well, most fast food places do. They range from punch cards where you earn a free sandwich or coffee/smoothie/et
69 FlyDeltaJets87 : But then please explain how flying Y-class on AA domestically is different than UA or US or DL domestically to justify the $40 or $80 difference. If
70 Ckfred : Even if you never upgrade, there are still valid reasons to have elite status. 1. First-class check-in. Even with the kiosks, there can be a wait to g
71 NYC2theworld : Agreed. I'm silver on CO, with their new upgrade policies with UA I'll never see an upgrade to Domestic First again, however, my on ground experience
72 Ordflier : Just used my SWU to upgrade my return HKG-ORD on the 17th of the month... Cheap fare (S) and no co-pay required. This same ticket would have been non-
73 764flyer : I totally agree the upgrade program is a screw-job and I'll just highlight my latest experience. Recently flew from DEN-HNL. I wanted to upgrade on on
74 VC10er : I have never had a problem on UA. I just returned from FRA today. I had a full fare C ticket. Once my Corp travel dept ticketed the reservation I call
75 Post contains images rcair1 : Not to start the fire again.... but I thought I'd kind of summarize this whole thing for me. First - thanks to all the helpful posts here. Some took m
76 Post contains links FL787 : Are you sure that it wasn't just because of availability? Because all fares besides awards should be upgradable. Do you know the fare class? http://c
77 rcair1 : All I know is: 1 - On UAL.com - if I pick the flight and "upgrade" it says something to the effect "this flight is not eligible for this type of upgr
78 dfambro : I had the same thing on a flight recently. I've also seen UA announce that all fares are now upgradeable. I don't know what's up with that.
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