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NW/DL Res Cutover--any Updates?  
User currently offlineCIDFlyer From United States of America, joined Apr 2005, 2349 posts, RR: 3
Posted (4 years 10 months 6 days 1 hour ago) and read 4579 times:

Any news or updates on when everything will be switched from NW to DL and when the NWA.com website will be shut down? I thought I saw a rumor a while back that Jan 22nd could be a date but of course that is today and no news. I know it has been said by end of the month, which is end of next week. Just wondering as we haven't seen a date yest and the timeline is approaching fast. Thanks in advance.

35 replies: All unread, showing first 25:
 
User currently offlineCokePopper From United States of America, joined May 2008, 1189 posts, RR: 10
Reply 1, posted (4 years 10 months 6 days 1 hour ago) and read 4579 times:

I believe Jan 31st is the cutover.

User currently offlineMidex461 From United States of America, joined Feb 2000, 282 posts, RR: 1
Reply 2, posted (4 years 10 months 6 days 1 hour ago) and read 4553 times:

Just wanted to say to my counterparts at the Global Assistance Center, get ready to hear this sentence from Delta North agents:
"When we had PARS,...."

If you doubt me, just look to PHX. Back in 2007, one of the most common things I heard from CSRs in CLT, PHL, etc was
"When we had Sabre,..."



Opinions and views expressed are MINE and do NOT represent the views of US Airways
User currently offlineMichman From United States of America, joined Dec 2006, 541 posts, RR: 0
Reply 3, posted (4 years 10 months 6 days ago) and read 4492 times:

I think the end is near.... Searching for DTW-LHR...

"No available flights were found that matched your request. We are currently updating our reservations systems. Please check back later for available flights and fares. You may also try modifying your search options for alternate city pairs or check our service destinations and routes."

Searching for DTW-LAX.. I get only DL flights through ATL and CVG -- no direct NW flights.


User currently offlineCIDFlyer From United States of America, joined Apr 2005, 2349 posts, RR: 3
Reply 4, posted (4 years 10 months 5 days 16 hours ago) and read 4378 times:



Quoting Michman (Reply 3):
I think the end is near....

I think you may be right, just found this on the DL website, perhaps the cutover will come before Jan 31?


From DL website:
Technology Tune-up
It's time for a delta.com update. We are updating our reservations systems. Some flights are temporarily unavailable for purchase. If you're having trouble finding the flight you're looking for, please try back after 3pm EST (-5 GMT) on January 24, 2010.

We apologize for the inconvenience and encourage you to return to delta.com to make plans for your upcoming travel.


User currently offlineFWAERJ From United States of America, joined Jun 2006, 3811 posts, RR: 2
Reply 5, posted (4 years 10 months 5 days 16 hours ago) and read 4369 times:



Quoting CIDFlyer (Reply 4):
I think you may be right, just found this on the DL website, perhaps the cutover will come before Jan 31?


From DL website:
Technology Tune-up
It's time for a delta.com update. We are updating our reservations systems. Some flights are temporarily unavailable for purchase. If you're having trouble finding the flight you're looking for, please try back after 3pm EST (-5 GMT) on January 24, 2010.

We apologize for the inconvenience and encourage you to return to delta.com to make plans for your upcoming travel

Says the same thing on nwa.com as well.



"Did he really need the triple bypass? Or was it the miles?"
User currently offlineBNAtraveler From United States of America, joined Dec 2003, 412 posts, RR: 2
Reply 6, posted (4 years 10 months 5 days 16 hours ago) and read 4347 times:
AIRLINERS.NET CREW
FORUM MODERATOR

Each weekend they have been moving flights starting at the end of the year from the NW to DL platforms - I think they are up through September now.

User currently offlinePSU.DTW.SCE From United States of America, joined Jan 2002, 7700 posts, RR: 27
Reply 7, posted (4 years 10 months 5 days 16 hours ago) and read 4327 times:

They are doing another batch of reservations cutover this weekend.

They are currently converting all flights and reservations from 2/1/10 - 9/4/10 over to the DL code and DL system. Two weekends ago they converted all flights from 9/5/10 - and beyond.

Due to the conversion, all NW coded flights are not bookable through nwa.com or delta.com from 2/1/10 - 9/5/10. All flights beyond 9/5/10 currently have the DL code and are bookable on either nwa.com or delta.com.

Conversion is expected to be complete by Sunday.

Flights from 1/23/10 (today) through 1/31/10 are not going to be converted and will still have the NW code. These flights are still bookable. The last NW-coded flights will be on 1/31/10.

nwa.com will still be available through 1/31/10. Anything booked beyond 1/31/10 on either nwa.com or delta.com will be on DL-coded flights after this weekend.


User currently offlineTimf From United States of America, joined Mar 2003, 970 posts, RR: 1
Reply 8, posted (4 years 10 months 5 days 15 hours ago) and read 4281 times:
Support Airliners.net - become a First Class Member!

My reservations after January 31 have already been updated to the DL code.

A word of advice to anyone traveling on former NW flights, check your seat assignments. They seem to have cleared out the seat maps in the migration, so you will have to select new seats. As long as you're quick about it there's a good chance that better seats will be available than previously were.


User currently offlineCIDFlyer From United States of America, joined Apr 2005, 2349 posts, RR: 3
Reply 9, posted (4 years 10 months 5 days 15 hours ago) and read 4264 times:



Quoting Timf (Reply 8):
My reservations after January 31 have already been updated to the DL code.

A word of advice to anyone traveling on former NW flights, check your seat assignments. They seem to have cleared out the seat maps in the migration, so you will have to select new seats. As long as you're quick about it there's a good chance that better seats will be available than previously were.

thank you for the tip, I am traveling outbound CID-DTW-ATL-PNS Feb 19, inbound PNS-ATL-DTW-CID (I sure do miss the former nonstop CID-ATL flight but thats another story) CID-DTW and DTW-CID are/were coded as NW. Checked my itinerary this morning and still showed that, but I will check back later. Once its been changed to a DL code I should be able to update a seat assignment on those flights on Delta.com correct? I was only able to chose my seat on NWA.com for those particular flights ex DTW/CID.


User currently offlinePilotboi From United States of America, joined Sep 2007, 2366 posts, RR: 9
Reply 10, posted (4 years 10 months 5 days 14 hours ago) and read 4204 times:



Quoting Timf (Reply 8):
My reservations after January 31 have already been updated to the DL code.

A word of advice to anyone traveling on former NW flights, check your seat assignments. They seem to have cleared out the seat maps in the migration, so you will have to select new seats. As long as you're quick about it there's a good chance that better seats will be available than previously were.

I was just about to post the same tip. I got the exits on almost every flight!


User currently offlineBhmdiversion From United States of America, joined Dec 2008, 463 posts, RR: 0
Reply 11, posted (4 years 10 months 5 days 14 hours ago) and read 4150 times:

The 31JAN10 cutover will in fact kill the AOP/PARS system. DLTerm will be the platform from then on. Some international stations, such as BKK, NRT, BOM, etc. will have the cutover during some flight operations.

The morning of 31JAN, START/Launch flights will all be done using Cornerstone at the gate.


User currently offlineN7371f From United States of America, joined Jul 2008, 1749 posts, RR: 12
Reply 12, posted (4 years 10 months 5 days 14 hours ago) and read 4127 times:

From my perspective flying the red tail today, agents at both airports I've been in are warning that it's going to be "interesting". For airport agents with NW, they've been spoiled by AOP (Airport Of Preference) which is essentially a Windows-like system/interface that took most of the coding and mundane entries out. Deltamatic is much more like a late 70's, early 80's system where to find a flight you have to enter something like (making this up) D:>9mE/MSP/MKE/22/01/10;ae. Somewhat of a joke but it's not that far off.

I've been bemoaning the loss of nwa.com and while I'll still be disappointed to have to deal with delta.dumb - not a lot of talk has been about the thousands of NW agents who have to learn a whole new dialect.


User currently offlineDL747400 From United States of America, joined Sep 2008, 330 posts, RR: 0
Reply 13, posted (4 years 10 months 5 days 13 hours ago) and read 4038 times:

Everything in this phase is going very well so far. This is Phase 2 of a 3-phase process.

Phase 2 is converting approximately 1.8 million PNRs (representing several million passengers) from PARS to Deltamatic, and will replace NW flights with their equivalent DL flights.

While some flights will not be fully bookable today, the vast majority should be available by about 11pm or so Saturday night, January 23rd. The few remaining flights should become fully available by about 12 noon on Sunday, January 24th.

The process of notifying customers of the rebooking will begin early next week. Delta Messenger will begin sending automated flight notifications to customers on Monday, January 25th to inform them that their NW reservations have been rebooked as DL.

Like almost all other aspects of this merger, things have gone surprisingly well. Not because the process was easy, but because a great team of people spent many months planning out the process in great detail and sequencing key events very carefully. The primary goals have always been to (1) protect the business and (2) safeguard the customer experience wherever possible.

[Edited 2010-01-23 10:13:57]

User currently offlineJBAirwaysFan From United States of America, joined May 2009, 1034 posts, RR: 0
Reply 14, posted (4 years 10 months 5 days 11 hours ago) and read 3905 times:

The cutover is definitely becoming very real, very quickly. LGA-DTW flights are now all coded as Delta flights.

Good-bye Northwest. Good run, see you on the Delta side!  Smile



In Loving Memory of Casey Edward Falconer; May 16, 1992-May 9, 2012
User currently offlineAzjubilee From United States of America, joined Apr 2000, 3977 posts, RR: 27
Reply 15, posted (4 years 10 months 5 days 10 hours ago) and read 3889 times:

The true test of this cutover will be on Jan 31 and the days/weeks following. All the agents I talk to expect pandemonium due to the lack of training they've received on the archaic delta systems. All this behind the scenes cutovers are fine, they don't affect flight ops and passengers who are actively trying to get places. But when this goes live, and something goes wrong, which it will, it's going to be a mess. Things will move slower and flights will be late. There will definitely be a learning curve for the agents and until they get comfortable and proficient in the new system, I'd be prepared for some service disruptions. Just my opinion... and while I know all the agents will try to do their best, I'm not expecting smooth flying on the trip I start Jan 31.

User currently offlineArgonaut From UK - Scotland, joined Dec 2004, 422 posts, RR: 1
Reply 16, posted (4 years 10 months 5 days 9 hours ago) and read 3798 times:



Quoting Timf (Reply 8):
They seem to have cleared out the seat maps in the migration, so you will have to select new seats

Thanks for the helpful tip!
I'll be travelling on Tuesday 2 Feb---only the second day in. So far, only nwa.com shows my original seat assignments, whereas delta.com (which accepted my NW confirmation number just fine) still shows them as "not assigned" (though delta.com does cross-reference a new conf. no.).

Quoting DL747400 (Reply 13):
Delta Messenger will begin sending automated flight notifications to customers on Monday, January 25th to inform them that their NW reservations have been rebooked as DL.

This helps, too---thanks. I guess if I try again tomorrow (or every now and again) to confirm/re-select my seat allocations I'll strike lucky sooner or later. BTW, delta.com didn't have my contact info, so, just to be sure, I entered phone/e-mail there, too.

Just a wee bit nervous about all the talk of delays, though. Being me, I've got a BWI-SJC trip lined up in four sectors. Don't ask. If I said it was about scoring a few more DC-9s, would you understand?  Smile

rj



'the rank is but the guinea stamp'
User currently offlineN312RC From United States of America, joined Aug 2000, 2682 posts, RR: 16
Reply 17, posted (4 years 10 months 5 days 8 hours ago) and read 3728 times:

Being a PMDL employee, at my station at least, we will not have any problems whatsoever when the cutover happens from an operational standpoint, as the majority of us were/are barely familiar with PARS/AOP as it is.... We will be relieved when the NW legacy systems go away!

I am curious to see how DTW, MSP, MEM, etc... will all operate on that day.... AOP was some serious spoilage for those agents... how easy!



N/A
User currently offlineN7371f From United States of America, joined Jul 2008, 1749 posts, RR: 12
Reply 18, posted (4 years 10 months 5 days 8 hours ago) and read 3712 times:



Quoting N312RC (Reply 17):
Being a PMDL employee, at my station at least, we will not have any problems whatsoever when the cutover happens from an operational standpoint, as the majority of us were/are barely familiar with PARS/AOP as it is.... We will be relieved when the NW legacy systems go away!

Wow! I'm sure the mutli-thousand NWA employees who deal with Deltamatic will tell you otherwise. Whereas you have all the code and lingo memorized, NW employees simply had to punch in a few keypads, use a mouse, and walaah!

And take it from someone who's flown 1.5 million miles on NW since 1996 and now is flying Delta - there's no comparison from a customer perspective who has the better airport IT system. It isn't Delta. In fact had it not been for the bottom line of the more expensive NW IT system, you'd be learning it.

Just out of curiosity...do you still use Windows 98?!?!? Just kidding...but I'm so tired of hearing how great Delta is when NW's IT infrastructure was so far superior, there's no comparison. Can't wait for my first flight cancellation and that 4 minutes of typing and referencing the agent will have to do - versus about a minute and a few clicks.


User currently offlineDeltaRules From United States of America, joined Sep 2001, 3813 posts, RR: 9
Reply 19, posted (4 years 10 months 5 days 7 hours ago) and read 3629 times:

My trip back from DC in a few weeks came up with a "schedule change" despite flight times not changing at all (DCA-DTW D9S, DTW-CMH CR9)...maybe that had something to do with it.


Let's Kick the Tires & Light the Fires!!
User currently offlineDeltaL1011man From United States of America, joined Sep 2005, 9666 posts, RR: 14
Reply 20, posted (4 years 10 months 5 days 7 hours ago) and read 3607 times:



Quoting N7371f (Reply 18):
Just out of curiosity...do you still use Windows 98?!?!? Just kidding...but I'm so tired of hearing how great Delta is when NW's IT infrastructure was so far superior, there's no comparison. Can't wait for my first flight cancellation and that 4 minutes of typing and referencing the agent will have to do - versus about a minute and a few clicks.

I don't think he/she said Deltamac was better than PARS but that he/she knows Matic and doesn't know how to use PARS(that well) and will be happy to see it go.
Oh and you may want to try glass if half full, I'm just sayin.



yep.
User currently offlineIliriBDL From Germany, joined May 2007, 1205 posts, RR: 14
Reply 21, posted (4 years 10 months 5 days 6 hours ago) and read 3572 times:

Quoting Azjubilee (Reply 15):
and while I know all the agents will try to do their best, I'm not expecting smooth flying on the trip I start Jan 31.

I'm betting it'll be a smooth ride for the customers.  

We'll find out in the coming weeks though.


As for the systems, strictly for check-in PARS is quicker (and I like it more) as for working on a ticket (re-issuing, re-booking, etc) deltamatic is much more powerful. (in my opinion that is)

[Edited 2010-01-23 16:10:34 by iliriBDL]


delta.com
User currently offlineAzjubilee From United States of America, joined Apr 2000, 3977 posts, RR: 27
Reply 22, posted (4 years 10 months 5 days 6 hours ago) and read 3560 times:

Obviously... the learning curve is going to come in the pre merger NWA hubs and all the out stations that have pre merger NWA employees that primarily handle pre merger NWA flights. And as for those PMDL stations that handle NWA flights today... while most of you have been nice, could it have hurt many of you to actually TRY to know how to run PARS? I don't know how many times we were late leaving because the PMDL employee had no clue how to operate PARS/AOP and was clueless as to any concept of "count down to departure." Paperwork is always late, no close out weather... you name it. It's as if nobody cared because they knew it was all changing Jan 31.

Just another one of those things in the merger that doesn't make any sense long term. Let's just hope the cost savings associated with using an inferior IT platform for ACS was worth it. I'm not being pessimistic DL lovers and I'm not being a DL basher either. Let's also hope that after the merger if all complete and we're flying along as one big happy family, they'll invest in technologies that bring the airline back into the 21st century.


User currently offlineIliriBDL From Germany, joined May 2007, 1205 posts, RR: 14
Reply 23, posted (4 years 10 months 5 days 6 hours ago) and read 3548 times:



Quoting Azjubilee (Reply 22):
could it have hurt many of you to actually TRY to know how to run PARS? I don't know how many times we were late leaving because the PMDL employee had no clue how to operate PARS/AOP and was clueless as to any concept of "count down to departure."

You could say the same thing the other way around too. I know PMNW agents who haven't even tried to learn the DL system just because they don't feel like it and starting Feb. 01 they'll have a hard time doing anything to provide customer service. (except tagging bags)

Also we have PMDL agents who operate PARS/AOP just as good as PMNW agents. (and they're senior, could have said they don't have to learn because of seniority reasons etc, (which is wrong I know but it happens in the airline business)



delta.com
User currently offlineAzjubilee From United States of America, joined Apr 2000, 3977 posts, RR: 27
Reply 24, posted (4 years 10 months 5 days 6 hours ago) and read 3540 times:

I wasn't saying EVERY DL agent could care less about PARS. I was stating all the ones I've come in contact with in all the stations I fly to. LIke I said, most have been very nice, but the PARS training has appeared to be abysmal.

25 IliriBDL : I know man, those agents not willing to learn shouldn't be working with the company.
26 JBAirwaysFan : Agreed. Not to mention that they should be thrilled to have a job right now and be willing to do everything they can to keep it.
27 Peanuts : I never understood this, at all. I've heard the reasons to stick with the "old": money. But it seems so short term minded. How much "savings" in doll
28 Cslusarc : Why is DL doing this res migration now? After February 1st 2009, shouldn't DL have required all reservations for travel on or after February 1st 2010
29 Super80DFW : Once this res change is done, will we be able to select seats on Northwest aircraft more than 90 days ahead of time?
30 DL747400 : The reality is that NW has always been more aggressive than DL in deploying technology. NW people are now running DL, so give it some time and I'm co
31 FlyASAGuy2005 : 4th thread i've seen this morning along on this subject January 31st; hook or crook.
32 SESGDL : Oh God, not this again... Jeremy
33 UnitedFirst : Are tickets issued on NW 012 stock being reissued onto DL 006 stock? Or will Delta continue to handle 012 stock for the next year?
34 USPIT10L : Native SABRE is the same way. We use SABRE's Interact program for our ticketing/bag tag system at YX/F9, but our senior agents try to use native SABR
35 Simairlinenet : What will be the final NW-coded arrival? Overnight flights departing on the 30th will receive DL codes, e.g., Hawaii-Mainland.
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