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Emirates Flight Crew  
User currently offlineAT From United States of America, joined Jul 2000, 1022 posts, RR: 0
Posted (4 years 6 months 3 weeks 4 days 14 hours ago) and read 20273 times:

I just flew on four flights on Emirates including two very long haul (JFK DXB and vice versa) and have to say that not only was my impression of the airline overall excellent but the cabin crew was phenomenal as well. Professional, courteous, but friendly and not as mechanical as some of the other airlines I have flown on. In all four segments that I flew, I did not find a single surly or less than pleasant member.

Whoever is training the crew is doing a fabulous job, and should be hired to give a training session or two to our own US airlines.

I have to say also it was my first flight on the 777-300ER and I was impressed. Even with a very full flight, 13 hours worth of fuel, the takeoff and climb were highly impressive. The 10 abreast seating seemed to be fine to me (except that the aisles were noticeably narrower).

58 replies: All unread, showing first 25:
 
User currently offlineToltommy From United States of America, joined Dec 2003, 3288 posts, RR: 4
Reply 1, posted (4 years 6 months 3 weeks 4 days 13 hours ago) and read 20173 times:

Yes the fear of being fired without due cause and send back to your impoverished home nation does wonders for onboard service.....

User currently offlineHamad From United Arab Emirates, joined Apr 2000, 1159 posts, RR: 7
Reply 2, posted (4 years 6 months 3 weeks 4 days 13 hours ago) and read 20013 times:



Quoting Toltommy (Reply 1):
Yes the fear of being fired without due cause and send back to your impoverished home nation does wonders for onboard service

this can be the case with some crew, however, the management is very very very strict about certain things. they are not as laid back as some major legacy carriers. just compare boarding one of those legacies and emirates. the very main thing to be compared is the uniform, not in terms of design, but there are very strict rules on how to be tidy... your hair (at least for males) need to be cut in a specific way, you cannot style it this way or that way... things like that



PHX - i miss spotting
User currently offlineAirIndia From United Arab Emirates, joined Jan 2001, 1638 posts, RR: 1
Reply 3, posted (4 years 6 months 3 weeks 4 days 12 hours ago) and read 19896 times:



Quoting Toltommy (Reply 1):
Yes the fear of being fired without due cause and send back to your impoverished home nation does wonders for onboard service.....

So you imply that if there is no fear, service will be compromised........?

BTW, most EK crew comprises of westerners who by no means have impoverished nome nations..........


User currently offlineMarco From United Arab Emirates, joined Jul 2000, 4169 posts, RR: 12
Reply 4, posted (4 years 6 months 3 weeks 4 days 8 hours ago) and read 19707 times:

Yes the fear of being fired without due cause and send back to your impoverished home nation does wonders for onboard service

This is unfounded and wrong accusation.

EK is a professional company and does not simply fire people at whim. Also, people choose to come to the UAE to work, whether their country is impoverished or not - EK is not forcing them to come and work.

Secondly, whatever EK is doing it seems to be doing it right and we in the East would never accept the type of appauling, rude, dismissive and offensive service that you shrug off in the West.

Meanwhile I will enjoy 1,200 + channels on EK, delicious meals and drinks and courteous service while our North American friends are excited about getting a full can of soda on a similar flight.



Proud to be an Assyrian!
User currently offlineNZ107 From New Zealand, joined Jul 2005, 6413 posts, RR: 38
Reply 5, posted (4 years 6 months 3 weeks 4 days 7 hours ago) and read 19654 times:



Quoting Marco (Reply 5):
while our North American friends are excited about getting a full can of soda on a similar flight.

Albeit from my experience with EK full cans of 150ml size..

Quoting AT (Thread starter):
The 10 abreast seating seemed to be fine to me (except that the aisles were noticeably narrower).

Glad you enjoyed the flight. The 10 abreast seating is fine with me too.



It's all about the destination AND the journey.
User currently offlineMarco From United Arab Emirates, joined Jul 2000, 4169 posts, RR: 12
Reply 6, posted (4 years 6 months 3 weeks 4 days 7 hours ago) and read 19595 times:

Albeit from my experience with EK full cans of 150ml size..

They will be more than happy to give you two or three cans if you so wish



Proud to be an Assyrian!
User currently offlineAdools From Egypt, joined Oct 2006, 72 posts, RR: 0
Reply 7, posted (4 years 6 months 3 weeks 4 days 7 hours ago) and read 19582 times:

I recently moved away from the US and now live in the Middle East. I fly on EK as much as I can, and always enjoy the service.

Here's the blogs from two flight crew you obviously love their jobs:

http://www.tampaxtowers.blogspot.com/

http://240plan.ovh.net/~redcandy/airboy/

I have always had very professional and personal service.


User currently offlineFlynlr From United States of America, joined Jun 2005, 224 posts, RR: 1
Reply 8, posted (4 years 6 months 3 weeks 4 days 7 hours ago) and read 19577 times:



Quoting Marco (Reply 4):
North American friends are excited about getting a full can of soda on a similar flight

if we get Ice along with a full can . we tip the FA's



The Right of the People to keep and bear arms shall not be infringed
User currently offlineUalva From United States of America, joined Jun 2008, 14 posts, RR: 0
Reply 9, posted (4 years 6 months 3 weeks 4 days 6 hours ago) and read 19405 times:



Quoting Flynlr (Reply 8):
if we get Ice along with a full can . we tip the FA's

Well, that is just not true....FA don't take tips and even on "express" flight we get ice.....


User currently offlineMyt332 From United Kingdom, joined Sep 2003, 9112 posts, RR: 70
Reply 10, posted (4 years 6 months 3 weeks 4 days 5 hours ago) and read 19161 times:



Quoting AirIndia (Reply 3):
most EK crew comprises of westerners who by no means have impoverished nome nations..........



Quoting Marco (Reply 4):
Also, people choose to come to the UAE to work, whether their country is impoverished or not



Exactly. I've got a neighbour here in North West England and she is cabin crew for EK whilst I've got a friend from Ghana who is also crew for EK. One country may well be not as affluent as the other but neither of them were forced to go to the UAE.

Quoting Marco (Reply 4):
Meanwhile I will enjoy 1,200 + channels on EK, delicious meals and drinks and courteous service while our North American friends are excited about getting a full can of soda on a similar flight.



Funniest thing I've read all day!  bigthumbsup 

Quoting AT (Thread starter):
The 10 abreast seating seemed to be fine to me (except that the aisles were noticeably narrower).

That's about it really isn't it? No big deal.



One Life, Live it.
User currently offlineHugosel From Sweden, joined Nov 2006, 4 posts, RR: 0
Reply 11, posted (4 years 6 months 3 weeks 4 days 4 hours ago) and read 19129 times:

How is your experience on Qatar Airways? I flew them for the first time yesterday DXB - DOH and was moderately underwhelmed -- probably because their long-running and in my opinion rather brilliant advertising had raised my expectations too high. Seat pitch on their A320 seemed comparable to Ryanair and the flight attendants, barely conversational in English, were antsy running up and down the cabin. The business class product did look spectacular, though.

User currently offlineConcordechild From Italy, joined Aug 2009, 44 posts, RR: 3
Reply 12, posted (4 years 6 months 3 weeks 4 days 3 hours ago) and read 18386 times:

I have flown several times with EK in biz and F between Europe and Dubai and the crew has always been very friendly. The one thing that sticks out to me, is how much younger the crew is in premium classes, compared to most other airlines. Also i think that given they are very cosmopolitan, they automatically have more appeal to the passengers as chances are they will have some from your country.

User currently offlineGT4EZY From United Kingdom, joined Dec 2007, 1783 posts, RR: 3
Reply 13, posted (4 years 6 months 3 weeks 4 days 2 hours ago) and read 18041 times:

I think a lot has to do with the recruitment process and the fact that the crew have only been with the airline a relatively short period of time and few in fact only stay for a few years.

That said having worked with several ex middle east airline crew it does seem like they are ruled with an iron first. Especially QR.



Proud to fly from Manchester!
User currently offlineTonystan From Ireland, joined Jan 2006, 1421 posts, RR: 2
Reply 14, posted (4 years 6 months 3 weeks 4 days 1 hour ago) and read 17032 times:



Quoting Toltommy (Reply 1):
Yes the fear of being fired without due cause and send back to your impoverished home nation does wonders for onboard service.....

Well I cannot comment on EK as its been years since I was last on one of their flights however as former QR crew I can certainly confirm that the above post is very accurate!



My views are my own and do not reflect any other person or organisation.
User currently offlineNclmedic From United Kingdom, joined Oct 2009, 342 posts, RR: 0
Reply 15, posted (4 years 6 months 3 weeks 4 days 1 hour ago) and read 16889 times:



Quoting GT4EZY (Reply 13):
That said having worked with several ex middle east airline crew it does seem like they are ruled with an iron first. Especially QR.

Yes, I'm afraid I have to agree with this poster! Having had several friends who worked for EK there management culture is certainly very different. That said, because it's a different working style, it doesn't make it a wrong one.

Believe me, this is not confined to the airline industry: as a doctor here in the UK, we tend to be managed with an emphasis on development and collaboration. Almost carrot & stick. Our counterparts in the UAE (from those I've worked with) seem to be just stick....


User currently offlinePhilV From Germany, joined Feb 2009, 20 posts, RR: 0
Reply 16, posted (4 years 6 months 3 weeks 4 days ago) and read 16501 times:

I do love to flying with Emirates as a passenger but there is apparently a growing problem with some the crews.

Fatigue.
 Wow!

After reading the threads, I was not that sure about their HRM practices.

Pilots:
http://www.pprune.org/middle-east/399156-ek-crew-fatigue.html

even Technicians complaining about working conditions and fatigue.
http://www.pprune.org/engineers-tech...ns/397944-emirates-technician.html


User currently offlinePnwtraveler From Canada, joined Jun 2007, 2235 posts, RR: 12
Reply 17, posted (4 years 6 months 3 weeks 4 days ago) and read 16411 times:

When you look at the average EK crew it is like a mini United Nations. A high percentage are Asian and South Asian, but many are from Europe and there are Toronto born flight crew for example who fly from YYZ.

EK has lots of rules for staff, that I think you would have a hard time getting by some of the unions that sometimes hamper improvements in North America. The long standing management/union constant struggle means that both sides share portions of the blame and the result is a sour workforce who forget about the customers.

For example take AC. It has won a spate of rewards for its North American service. Best Business Class, best International Service, and brace yourselves...the best In Flight Crew, among others. Just watch how many people jump on AC and its service anytime it is mentioned. Canadians in particular seem to like to hate AC. While I personally agree with the awards, and AC is my choice to fly in NA, there are still sour people who work for the airline and get away with very substandard service and bad attitudes. I politely and calmly, called out a flight attendant not too long ago and simply asked, if you got an answer like you just gave me in a restaurant, what kind of tip would you leave and would you feel like returning. Halfway through the flight she came back and apologized for being gruff and rude.

If every flight had the opportunity to grade airline staff for every interaction, and that grading was in part tied to promotion and/or compensation you would see a marked difference in service right away. If layoffs happened first for those with the lowest consistant service grades rather than senority, you would also see a revolution in service. The onboard entertainment systems could easily have a quick survey, or survey cards could be handed out prior to landing and put in a sealed envelope to prevent tampering. Airlines as well could certainly ramp up it's "secret shoppers" programs to send people out on flights to grade flight crews without their knowledge. Much could be done, but too often it isn't because the airline is too busy trying to stay afloat.


User currently offlineTymnBalewne From Bermuda, joined Mar 2005, 946 posts, RR: 1
Reply 18, posted (4 years 6 months 3 weeks 4 days ago) and read 16155 times:

Last year I took the EK A380 from JFK to DXB. While standing at the bar at the rear of the aircraft I had a nice conversation. She said she loved to do the JFK route because the crew hotel was near an excellent Mexican restaurant. THe restaurant? Taco Bell!


Dewmanair...begins with Dew
User currently offlineBA84 From Canada, joined Aug 2004, 418 posts, RR: 3
Reply 19, posted (4 years 6 months 3 weeks 3 days 23 hours ago) and read 15759 times:
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Quoting Pnwtraveler (Reply 17):
there are Toronto born flight crew for example who fly from YYZ.

How do you know they're born in Toronto?

BA84


User currently offlineGT4EZY From United Kingdom, joined Dec 2007, 1783 posts, RR: 3
Reply 20, posted (4 years 6 months 3 weeks 3 days 23 hours ago) and read 15738 times:



Quoting Pnwtraveler (Reply 17):
If every flight had the opportunity to grade airline staff for every interaction, and that grading was in part tied to promotion and/or compensation you would see a marked difference in service right away. If layoffs happened first for those with the lowest consistant service grades rather than senority, you would also see a revolution in service. The onboard entertainment systems could easily have a quick survey, or survey cards could be handed out prior to landing and put in a sealed envelope to prevent tampering. Airlines as well could certainly ramp up it's "secret shoppers" programs to send people out on flights to grade flight crews without their knowledge. Much could be done, but too often it isn't because the airline is too busy trying to stay afloat.

A great idea in principle but open to abuse by passengers who haven't had a good experience in general (not the crew), those passengers who have taken exception to being asked to do something (i.e stop drinking own alcohol, switch phone off) and sadly there are people who simply take a disliking to crew. At my old airline we had inflight surveys that, at the very end, had an open space for additional comments. It wasn't unusual to read personal comments about crew that had jack sh*t to do with customer service. e.g I have read male crew being referred to as "queens".



Proud to fly from Manchester!
User currently offlinePnwtraveler From Canada, joined Jun 2007, 2235 posts, RR: 12
Reply 21, posted (4 years 6 months 3 weeks 3 days 23 hours ago) and read 15428 times:

Quoting BA84 (Reply 19):
Quoting Pnwtraveler (Reply 17):
there are Toronto born flight crew for example who fly from YYZ.

How do you know they're born in Toronto?

I know two of the crew. Plus one of the pilots is from Burlington - not sure if he was born there or just lives there.

Yeah I agree about open ended comments not being the best. Much better to have a structured survey with ratings of 1-5. And even then some idiots will always use them unfairly, you have to deal with that statisticly. Restaurants do it all the time with their grading systems.[Edited 2010-01-28 09:09:31 by pnwtraveler]

[Edited 2010-01-28 09:11:19 by pnwtraveler]

User currently offlineSsides From United States of America, joined Feb 2001, 4059 posts, RR: 21
Reply 22, posted (4 years 6 months 3 weeks 3 days 23 hours ago) and read 15230 times:



Quoting Concordechild (Reply 12):
The one thing that sticks out to me, is how much younger the crew is in premium classes, compared to most other airlines.

That's because EK has a (possibly unwritten) rule against older flight attendants. Unlike most western countries, they are free to have age, height, weight and even "looks" requirements for their F/As.



"Lose" is not spelled with two o's!!!!
User currently offlineMandingoBoy From United States of America, joined Nov 2009, 44 posts, RR: 0
Reply 23, posted (4 years 6 months 3 weeks 3 days 22 hours ago) and read 14840 times:

Quoting Toltommy (Reply 1):

Wow.....such insight. I have flown Emirates several times and a significant percentage of their crew are western European, so I dear say they are from IMPOVERISHED countries. Maybe you should give credit to good management and training that has created a decent work environment for the staff. Also, I guess we in the US should be content with poor service because our crew an not from an improverished country!!!!

[Edited 2010-01-28 09:47:12]

User currently offlineSQ_EK_freak From United Kingdom, joined Dec 2000, 1633 posts, RR: 20
Reply 24, posted (4 years 6 months 3 weeks 3 days 22 hours ago) and read 14416 times:



Quoting Toltommy (Reply 1):
Yes the fear of being fired without due cause and send back to your impoverished home nation does wonders for onboard service.....

Oh please. I'm the first to admit that there are some questionable labor practices here but you make it seem as though we are all from the slums or something. We have crew from all around the world, and even crew from developing nations weren't exactly saved from the streets. And there are bucket loads of us from the UK, Australia, France, Canada, Japan, Singapore and other developed countries. The comment you made was ignorant and somewhat offensive.

Quoting PhilV (Reply 16):
Fatigue.
Wow!

After reading the threads, I was not that sure about their HRM practices.

Pilots:
http://www.pprune.org/middle-east/399156-ek-crew-fatigue.html

even Technicians complaining about working conditions and fatigue.
http://www.pprune.org/engineers-tech....html

There are fatigue issues amongst pilots and cabin crew alike, especially with the fact that so many crew went on unpaid leave when the airline offered it, but I would ask you to please take comments from that site with a grain of salt as well.

Quoting Pnwtraveler (Reply 17):
When you look at the average EK crew it is like a mini United Nations. A high percentage are Asian and South Asian, but many are from Europe and there are Toronto born flight crew for example who fly from YYZ.

Yeah we have a good amount of Canadian crew in the cabin and in the flight deck - always a fun bunch to work with  

Quoting TymnBalewne (Reply 18):
She said she loved to do the JFK route because the crew hotel was near an excellent Mexican restaurant. THe restaurant? Taco Bell!

Oh my god that's nasty! On one of our rotations to JFK we stay at a hotel in mid-town. There's a really good Mexican restaurant called Mama Mexico on the east side that's not too far (a cheap cab ride) that's brilliant. Their food is filling and well done, and their margaritas are nice and strong  

Quoting GT4EZY (Reply 20):
A great idea in principle but open to abuse by passengers who haven't had a good experience in general (not the crew), those passengers who have taken exception to being asked to do something (i.e stop drinking own alcohol, switch phone off) and sadly there are people who simply take a disliking to crew.

Sad, but I agree. I can't tell you the number of times I've been called a racist for not having a passenger's first choice of meal. Usually I try to scrounge something up for them from Business, but sometimes they just are unhappy with the salmon from Business and just really want their lamb from the Economy menu!



Keep Discovering
25 AirJamaica : Quite a burst of ignorance there. Congrats !! Well said.
26 AT : Thanks for all of your replies. What came across clearly was that you CAN focus on SAFETY and SERVICE at the same time and that the two are not antith
27 Lightsaber : There seems to be a 'crab pot' mentality against EK. Here we have a poster compliment a crew and the first reply is very negative without any referenc
28 AT : what is a galley queen?
29 Post contains links VC10 : Just one little point and that is I seem to remember that those people in front of the flight deck door are called Flight Crew and those behind the do
30 Post contains images SQ_EK_freak : I see it the same way, you're not old
31 Post contains images PhilV : Today, with strong security and low cost pressure, flying is a torture. Particularly in economy and particularly in the US and in Europe. So, I can un
32 Post contains images Lightsaber : A F/A who spends most of the flight chatting/sitting in/near the galley instead of providing service. Sadly, one sees this too often on US based flig
33 AT : How do Etihad and Qatar compare with Emirates? I'd be curious to hear opinions from those who have flown all three. The reason I chose Emirates over t
34 SK736 : It's called irony! So many Americans just don't get it.
35 Post contains images PhilV : Emirates has more and cheaper upgrade possibilities with its skywards miles. You can upgrade from all booking classes for example You can carry 30Kg
36 Mdavies06 : Just like a fresh graduate on any role in any industry, he or she is bound to be more enthusiastic in general about the job than someone in the 40/50s
37 Shankly : Nicely put Lighsaber and typical of many knee jerk and indeed uninformed views of EK My family and I flew EK LHR-DXB-CPT and back in Dec/Jan. We norm
38 Toobz : yeah I hung out in the hotel bar in Rome (I'm pretty sure that's where it was..actually maybe VIE if they both fly there?) and the Emirates and Qatar
39 Post contains images Jake712 : In a recent trip to New Zealand I happened to stay at the same hotel as the crew for the Emirates A380. As they were pressed for time to get out of th
40 SQ_EK_freak : Yes, our base pay isn't the highest (but very comparable to other Middle Eastern airlines - I know we're higher than EY but not sure about QR) and we
41 Q120 : With all the money that this airline is pulling in, they can afford to offer top notch service. I have other reasons to believe why the airline hires
42 Viscount724 : 9-abreast is much better. I go out of my way to avoid 10-abreast 777s. And most 77W operators seem to agree as only 4 or 5 of the 20+ current 77W ope
43 CitationJet : A couple of years ago I saw an EK crew check into our hotel in NYC after they had come in on a transatlatic flight. They looked very sharply dressed,
44 Cpd : They are indeed extremely professional looking, and yes, they do look very sharp.
45 Post contains images WN700Driver : Makes sense if you think about it though. Many of the other service industries do this with their customer interaction positions. The last part of wh
46 Post contains images PhilV : It is not a problem on EK flights and most people don't even recognize this. You have a very good legroom and this is what counts in my opinion. No s
47 OzGlobal : As has been pointed out, most of the Emirates cabin crew are westerners looking for a bit of adventure, not economic refugees. As the cabin crews of
48 Rolfen : They are selected for their young age, good character, and enthousiasm. I think that plays a lot (the age). They are paid and accomodated well, and in
49 Rolfen : Also keep in mind that EK have a big base to choose from. They take from most countries, and lots of PR precedes the recruitment, so that as many as p
50 Danfearn77 : I think thats great thought. On my recent MAN-DXB flight there were Welsh, Venezuelan and Asian crew. I have to say everytime i have flown on EK its
51 Post contains images SQ_EK_freak : There was an application process to move from the main fleet to exclusively A380. Whatever could they be? I always love the looks we get when we pass
52 Affirmative : I know a girl/woman who's on her 14th year at Emirates and as far as I can tell from her stories and enthusiastic praise of the airline I would be ver
53 HAMAD : well as far as i know, the very first cabin crew is still flying for EK at age 42 if i wasn't mistaken. I am 30 years old and i have just switched fr
54 BrouAviation : I know a senior captain and flight instructor with EK on the Boeing 777, and he was absolutely happy working there. Of course, being a senior captain,
55 Viscount724 : There are still more people in the same area as on a 9-abrest 777 which can't help but make it seem more congested. One more person in each row also
56 AT : I have flown on numerous 777s and I could barely notice the difference. The leg room is very respectable though which helps and I think is more impor
57 SQ_EK_freak : Yep, it's the Jordanian chap, right?
58 Chepos : I recently flew on EK between SFO and DXB, the service was great and the Flight Attendants were extremely friendly (in coach mind you). Something yuou
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